Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

49,059 total complaints in the last 3 years.
17,156 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is about these 2 orders Order#***-5383309-8879415 and ***-1908329-0746614 I called to get a tracking number do to stuff didn't make sense on my account and delivery dates wasn't adding up. To make a long story short I got one worker that was very confused that was on the phone with me for about half an hour. I then asked for her to transfer me to a supervisor that would probably be easier to help me. And she very much didn't want to but she finally transferred me. Then the supervisor that I got seem to know less than the worker. And I got very aggravated and upset because they weren't helping me with any of my issues and they were also telling me to cancel out orders that I got at a cheaper price that's for them not to reimburse me when I was to place a new order like what they said that they were going to do. I was trying to explain that to the manager and I had enough of her wasting my time. So she disconnected the phone on me because I kept on saying " WTF I don't understand why you don't get it and why I can't be helped" this was almost an hour of me being on the phone with Amazon of them not doing anything and just making the situation worse.Then that supervisor decided to send me a nasty email saying that she's going to band my account what I'm going to show a screenshot of. Now to be in a customer's account because one of your workers can't do the job I don't think it's the right answer. Or throw around a threat of that. But I called back and I got a different worker that was a male and somehow he was able to fix my problem completely within 10 minutes.... so other than throwing around threats to customers because one of your supervisors don't know how to do their job and her name that she gave me is LHYN P. It would have been better off to have people properly trained and not Target the customer as the problem. So I need the difference of course that I was promised by the worker and the supervisor that couldn't probably do their job $28.00
Business Response
Date: 07/10/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that one was canceled and other is recently refunded in the amount of $41.86 on July 8, 2023.

The refunds will be seen within 5 business days.

I hope the issue is already resolved.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 07/13/2023

Complaint: 20293809

I am rejecting this response because:

Sincerely,

*******************************

This is not telling me about the threats their worker was making or about the 2 harassing emails I got.
Business Response
Date: 07/19/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any misunderstanding this has caused.

I've listened to the call and see that there was no mistake from our supervisor.

Just to reiterate, sending threatening, abusive, or obscene communications violates our Conditions of Use, which you can view here:

************************************************************************************

I appreciate your patronage and would like to assure you that we will do all we can to improve our service in future.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:07/09/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Made a purchase thru this company on July 3rd. Package was supposed to be delivered on the 8th of July. Now they keep giving lie after lie. The most dishonest company. Quick to take the money, but slow to deliver the product.
Business Response
Date: 07/10/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the order.

I've checked and see that the order was delivered on Sunday, July 9, 2023 as estimated. I hope you have received your order.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 07/16/2023

Complaint: 20293785

I am rejecting this response because: Amazon is so full of it. Why ask for specific delivery instructions if your company fails to follow them. Amazon need to either get my sons game to us or refund my f'ing money. And the $$$ was added to a gift card due to another purchase not working. They just keep lying . The date just keeps changing

Sincerely,

*****************************
Business Response
Date: 07/28/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've issued a full refund for the order. You should see the refund within 24 hours.

Further, I've forwarded the feedback to the concerned department so that they can work on future improvements.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 08/03/2023

Complaint: 20293785

I am rejecting this response because: I haven't received any refund. Amazon is the biggest liar around. Just horrible

Sincerely,

*****************************
Business Response
Date: 08/06/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any misunderstanding this has caused.

The refund can be verified using the two links where the first link helps you check the refund on the order and other in your gift card balance.

A full refund of $12.98 was issued to the gift card balance on Friday, July 28, 2023.

***********************************************************************************

Gift Card Balance: $12.98

*************************************************

We look forward to see you soon.
Customer Answer
Date: 08/16/2023

Complaint: 20293785

I am rejecting this response because: put my money back on the method of payment used. I don't need a gift card I will never be using Amazon or anything associated with Amazon Scammers again. Keep ya gift card put my money back in my account.

Sincerely,

*****************************
Business Response
Date: 08/22/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that the refund was issued to the gift card balance as you used gift card balance to place the order. Unfortunately we cannot change the refund payment method.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 08/23/2023

Complaint: 20293785

I am rejecting this response because: it wasn't paid with gift card. And I wish nit too do any business with these thieves.

Sincerely,

*****************************
Initial Complaint
Date:07/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an item on Amazon, my amazon account is ************************* ,my order number is :111-8455751-7776265,because it was defective, I chose to return it, I started the return on May 27th, and the merchant received the item on June 9th, but it is July 9th today, and the money has not been paid Refunded to me, I contacted the merchant many times, and the merchant refused to refund me, so I went to BBB agency for help, my return tracking number: 1ZA663W92607254106
Business Response
Date: 08/08/2023
Hello,

We have denied the customers request for a refund.

Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 08/08/2023.

Sincerely,

****
Amazon.com
Initial Complaint
Date:07/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased an MSI graphics card on May 21, 2022. Returned the product a month later, but did not receive refund. Proceeded to file a bank dispute, which did not go through and attempted to resolve through Amazon. Amazon would not give me the refund, stating it was already processed, which is incorrect and subsequently my bank account closed due to overdraft. Item was returned and all proof of that has been provided. Even my Amazon account, on my end, states that the return has been received and a refund will be processed, which it hasnt. Order # is 112-9233543-0851405 and amount is $2,132.49. Item was delivered to Amazon warehouse on 6/27/2022 and marked as received by Amazon on 07/04/2022. All proof is provided.
Business Response
Date: 07/12/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email regarding the order 112-9233543-0851405.We have researched this matter and confirmed that the dispute has been resolved between Amazon and your card issuer. We kindly request you to contact your card issuer again and re-dispute the transaction to be reimbursed.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Initial Complaint
Date:07/08/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 31, 2023 I placed a total of 4 orders through my prime amazon.com account. My ******************** wallet has many forms of payments saved including my checking accounts. I used my checking account to pay for the 4 orders on May 31 2023. I was overcharged by amazon's shipping triple & double for 2 orders. Order #***-0098129-9261817-$6.84 ( charged three ************** #***-8188049-5269013-$3.90(charged twice). I only planned to place these 4 orders and my checking account only had enough to cover the 4 orders. So when amazon shipping overcharged me they put my account in the negative. So the other two orders ( ****************************************************** got returned. My bank filed a dispute against the overcharging&they were reversed. I reached out to *************************** did refunds which surprised me because at that time I had called in about 10 times but never got help. The 2 orders were paid 5 days after being returned on June 12 when Amazon marketplace did a retry. Amazon still sent me to collections with ***************** third party TRS even though orders were paid. Amazon emailed me 3 emails regarding collections one on July 6 & two on June 30. Amazon also tried to collect return check fees but my bank insisted that I put a stop payment for them for $20 my bank waived one fee until amazon resolves this issue they created. Amazon marketplace actually charged my account two $25 fees for return check fees on June 30 but my bank reversed the fees because of outstanding dispute against amazon. I talked with an Amazon supervisor ****** on June 24 and she told me that amazon shipping was to cancel any order if they had trouble shipping it out not to keep charging a customer's account & or numerous authorization holds. She stated that she would work on & resolve the issue and would do a follow up call to me on Thursday June 29. I never got a follow up call. The 50 calls I have made since June 8 trying to get help with the many issues fell on deaf ears with No help.
Business Response
Date: 07/29/2023
Hello Surbina,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the charges.

In this case, I can help you with a refund of $29.91 if you wish to keep the items. Please let us know so that we can help you accordingly.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 08/01/2023
I placed an Amazon order on July 31 2023 for amazon items that are fulfilled and delivered by amazon and products from a third party using my checking account that ********************** lists as one of the forms of payments that can be used for orders. I received email notifications that my order was refused and cancelled because I used my checking account. ********* has my account locked out from using my checking. ********* still has misinformation and inaccurate information against my account and has revoked my checking account privileges. They stated they cleared it up in tje system in their last response to my complaint but that was not correct. They only verbally suggested they did but did not update Telecheck system or Amazon system or TRS collections. For over 5 years I have had the same checking account listed in my Amazon account and I have placed over 250 orders using this checking account and I have never had an issue. ********* placed this against my account I cannot use my checking account to place orders. I even deleted and re added it to make sure there wasnt a glitch. Telecheck has this checking account in their system history of the 250 orders. Remove the hold locking me out of using my checking account for orders on ********************** and update Telecheck & Amazon & TRS to reflect accurate information & restore my checking account privileges.
Orders #***-6503087-***3417
Order #***-0007913-9064278
Order# ***-1961729-4078625

Customer Answer
Date: 08/01/2023
I filed an initial complaint on July 9 2023 #******** against Telecheck & Amazon & TRS recovery. Another issue has come up so I had no choice but to update & also file another complaint since the first complaint is still incomplete in their resolving #********. Update & New complaint I placed an Amazon order on July 31 2023 for amazon items that are fulfilled and delivered by amazon and products from a third party using my checking account that ********************** lists as one of the forms of payments that can be used for orders. I received email notifications from Amazon and Telecheck that my order was refused and cancelled because I used my checking account. ********* has my account locked out from using my checking. ********* still has misinformation and inaccurate information against my account and has revoked my checking account privileges. They stated they cleared it up in tje system in their last response to my complaint but that was not correct. They only verbally suggested they did but did not update Telecheck system or Amazon system or TRS collections. For over 5 years I have had the same checking account listed in my Amazon account and I have placed over 250 orders using this checking account and I have never had an issue. ********* placed this against my account I cannot use my checking account to place orders. I even deleted and re added it to make sure there wasnt a glitch. Telecheck has this checking account in their system history of the 250 orders. Remove the hold locking me out of using my checking account for orders on ********************** and update Telecheck & Amazon & TRS to reflect accurate information & restore my checking account privileges & resolve all issues from initial complaint & now to restore checking privileges to fully resolve in the system not just stating in a letter Orders #***-6503087-***3417 Order #***-0007913-9064278 Order# ***-1961729-4078625
Customer Answer
Date: 08/02/2023

Complaint: 20293461

I am rejecting this response because:

Complaint: 20293461

I am rejecting this response because:
I want supervisors from all companies(Amazon&Telecheck&TRS) listed to resolve this appropriately not a general customer service employee . I dont understand why an Amazon general cus rep is offering me $29?
This is an account issue regarding all of your systems- Amazon&Telecheck&TRS placed against my account and checking account & now debit card in revoke / hold & or attempted rejection status with orders and payments when it should not be.
I just received two email notifications from Amazon & TRS stating that they have placed a block and hold on my Amazon account. I also received text messages & emails that they refused & attempted to block recent orders that I placed using my debit card. This further proves my point that Amazon & Telecheck & TRS have not updated my account on any of their systems to remove the holds & or blocks against my Amazon account & they still have me in revoke status & still revoked my attempts at using checking account to place orders& now they are creating rejections against my debit card.They even tried & or attempted to block my current orders I placed using my debit card. Amazon has not allowed full access to my account & has created rejections & attempt rejections against my amazon orders. Again all three have failed to release my account from holds&blocks & they are creating rejections & attempt rejections against my amazon orders & checking account & debit card. This is my third attempt to get this resolved. If this is not resolved here I will have no choice but to reach out to a third party because this simple complaint should have been resolved here & if its not.. this fact will also be added along with the full details & documents &communications to bring light to this situation & experience & lack of proper resolution I received from Amazon & Telecheck & TRS which caused me headaches since last month. Release my account & my checking account & any other blocks & or holds & or revoke status that all of your systems have against my Amazon account & my checking account writing privileges against me & my orders & in general. Amazon has admitted it was their mistakes that caused this but ********* only sent a letter admitting that but obviously you all failed to remove this status from your systems officially. I request a supervisor to investigate not a general cus rep.

Sincerely,

***************************

Sincerely,

***************************
Customer Answer
Date: 08/02/2023
Adding more screenshots to prove hold against my account & I am only granted intermittent access to my account. Not full access
Business Response
Date: 10/22/2023
Hello Surbrina,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the *** collections.

I've reached out to the concerned department and the collections has been removed in this case.

Just in case, you need this information.

*** toll-free at **************. Here are their hours:

Monday - Thursday from 5:00 a.m. to 5:00 p.m. Pacific time

Friday from 5:00 a.m. to 2:00 p.m. Pacific time

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:07/08/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/02/2023 I ordered/purchased a NEW ****** Power Dash Carpet Shampooer (Order #***-3980840-0517860)from Amazon for $139.99! My order was delivered on 7/05/2023, only Amazon sent me a USED one instead of the NEW that I had ordered! It had usage marks all over it, scratches and carpet debri, I have pictures! I contacted Amazon that same day via online 'chat', I told them I had received a USED one and I asked for a price adjustment of $35 to equal the price of what they sell a USED one for which is $104.99! I was then told the max ****** they can refund is $25, I told them but the price difference is $35, I explained this was not my fault, it was Amazon's and since they sent me a USED instead of the NEW I paid for, they need to only charge me the same price as what they sell the USED one for, then the Agent left the chat session and it said I was waiting for a different Agent! When the new agent joined the chat session, I had to repeat ALL the info regarding the issue again and then the new Agent would leave and a different Agent would join the session, so on and so on! Well after spending over an hour in this chat session, I myself left it after the 5th or 6th Agent left and I would be waiting for the next one! Amazon just kept shuffling me around, ignoring any kind of concern regarding the issue and they did not resolve it!
Business Response
Date: 07/10/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the order.

Unfortunately we are unable to issue partial refund for an order. You will need to return the item back to us for a full refund.

I see that you have pickup arranged for the return. Once we receive the item, a refund will be issued.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 07/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:07/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 17 2023, I received an email from Amazon saying that my reviews & posts were being banned because I violated guidelines, without any further explanation or example of which reviews were in violation. I dont leave reviews often, and I certainly dont leave fake ones & Ive never used profanity - nor have I received compensation for a positive review. I searched my inbox for answers and found one recent email about a review (that probably triggered the ban) that I did not even write!! I had never even heard of the book, but no one responds to my inquiries. I searched all of my emails for actual reviews & found only examples of rejected reviews where I reviewed shipping or the seller, which, of course, was a misunderstanding, because there was no other way for me to review the issue (no seller or shipping review option and no help from Amazon). Those violations were hardly severe, but WERE examples of customer dissatisfaction. I can see how the recent fake one was in violation, but where are the real ones actually left by me?? This is a terrible customer service issue. You dont just ban a customer who has A PROBLEM WITH PRODUCT/SERVICE. Besides, they approve all reviews; so just dont post them if the reviewer makes a mistake (shipping or seller problem). There are no options for customers to resolve the issue! They dont give you a chance to discuss or defend yourself and just cut you off; as a loyal high paying customer, this is insulting & terrible treatment. I have tried numerous times to contact Amazon review community, but nobody calls me or emails me, even though they promise me in chats that they will. Im assuming that more fake reviews (from imposter) were being posted but I have no way of knowing. ALL of my legitimate reviews were taken down, most of which were previously approved!. No one will help me or explain. Ive been a customer for over 20 years and spend hundreds on Amazon and no one will help me or respond to my issue.
Business Response
Date: 08/20/2023
Hello ***,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

The ban placed on your account preventing you from writing reviews on the Communities Platform has been lifted.

The reviews responsible for the ban have been sent in a separate email by Communities team directly. I hope the issue is now resolved.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:07/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon.com ***************************** is systematically falsely punishing me and not allowing me to have grant ****** to my old amazon.com prime2002 customer account and making a false statement that I am the target of violating amazon.com terms of services. Today I have been getting a red message notice as *** as I login to my old amazon.com customer account that my account has been closed for misusing of Amazon's services.I have reasons to belive that someone else inside of Amazon.com ***************************** is doing this illegal account closure scheme and penalizing its users for wrong doing when all the amazon.com policies are being entirley followed to the letter.I have reasons to also belive to be valid that **** trust & Safety is doing this same illegal account buyer customer closure routine by siding with illegal **** sellers that I have reported over the past 10+ years and instead **** is penalizing me as a customer and not adhering to their own use agreement policies set into place by law still.
Business Response
Date: 08/16/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 16 August, 2023.

Sincerely,

*****
Amazon.com
Customer Answer
Date: 08/17/2023

Complaint: 20292964

I am rejecting this response because: Amazon.com failed to not uphold its own marketplace website policies and still is allowing the marketplace amazon third party sellers that i have recently and currently countless times report to amazon.com customer service and seller central regarding Amazon Marketplace sellers such as Classic **************** and a lot of few other sellers suc has tmgames, maddie-likes and a lot of other marketplace amazon.com third party sellers that used Amazon.com as an illegal selling venue marketplace website platform to list and sell me prohibited merchandise prodcuts that still violates applicable country laws worldwide such as those Video Game Enhancers known as Action Replay, GameShark products and all other prohibited products that hinders the safety of Amazon.com markeptlace entirely stil. However, amazon.com is making a claim that I ask Amazon.com for a large amount of refunds to be issued when I never told amazon.com to do that kind of engagement refund process what so ever period. Amazon has violated its own maketplace website policies still for allowing these marketplace amazon.com third party sellers to still be up selling such ilegal products when told many times to take down the offending listings that violate Amazon's policies and the laws in each country worldwide due to legal concern matters.
Amazon.com has shown no apology towards me and other honest amazon.com customers that still see such products on the website still as amazon.com has not tooken the listings down what so ever when told many times to follow all applicable laws of country trade policies to the letter.
Instead Amazon.com ***************************** people are making false accusations and stating that I ask Amazon.com to issue large amounts of orders but its Amazon.com that should know what is allowed to be up for sale and what is to be taken down off the platform website account the country region accept ***** which Amazon.com failed to not properly enforced on its own website permanently.
Sincerely,

*****************************
Customer Answer
Date: 08/17/2023
Another complaint was sent to the ********** Attorney General of ***************** of ********** regarding this matter as this surely indeed does underline the safety and integrity of all consumers that use Amazon.com to sell and shop online by the use of a electronic communication device such as a cell phone, computer or anything that is considered a piece of an electronic communication device entirley.
Furthermor, I did get a letter from the attorney general of ********** of ***************** and the letter states that Amazon.com surely is still in breach of state of ********** attorney general's policies still for allowing its own marketplace third party sellers that I have reported countless times to Amazon.com customer service regarding those prohibited and restricted items such as those Mod-Chips, Game Enhancers, Boot Discs and other prohiibted items that the marketplace amazon.com sellers I reported to Amazon.com countless times on are still up selling those illegal items that Amazon Seller Performance is fraudulently allow marketplace third party sellers to ************* without Amazon.com knowing about.
Sincere,
***************************
Customer Answer
Date: 08/18/2023
Amazon.com is now inline with breaking country laws still and also violating part of their own Amazon.com use policies still on the Amazon.com Account *************************** side still. ******************** has been warned multiple times to do the right thing by taking down the said specific third party listings that are not at all officially licensed by any OEM = Orignal Equipment Manufacturer companies products and services and their own terms of services on each OEM game consome manufacturer websites that surely does indeed violate all country applicable laws accept for *****. Since all products licensed or not licensed are all made and manufacturered in ***** in that country region, ***** has an urged to make simular products to be counterfeited one that kind of looks official partially but without its OEM copyright logos and stuff during manufacturer process and production of said product.
Amazon.com ***************************** and Amazon.com Seller *************************** has been told multiple times to take down only third party unbranded products sold by Amazon.com Marketplace third party sellers and its orignal listings to safegard Amazon.com companie websites from all over the country region which Amazon.com failed to not abide by at all permanently.
Amazon.com was told countless times to take down any third party marketplace sellers who are stil up selling such produccts that is constantly violating all country applicable laws by law which are still up on the marketplace website platform which Amazon.com refuses not to legally comply with at all legally.
Part of Amazon.com Account Speciallst is part of customer service that is suppose to foward these said complaints to the Amazon ************************** of amazon.com which Amazon.com ****************************** failed to do as a ethical buisness company website completely.
Amazon.com has been doing dirty busienss dealings since the time Amazon.com has been into buisness since the early 90's and up including 2023 and so forth.
Amazon.com has been recently in the past and current getting way too many customer complaints from honest ******************** online shoppers regarding what is suppose to be up and not on the Amazon websites worldwide.
Amazon.com **************** reps and supervisors over the phone have been argumentative towards me and other online Amazon.com customer shoppers regarding the samething being mention to amazon.com about is to take appropriate necessary action on any marketplace third party amazon.com sellers who are listing prohibited and restricted items for sale and thus violating manufacthrer policy laws still again each and every video game console manufacturer websites own terms of services and using Amazon.com and Amazon other country websites as a selling venue to engage into this illegal selling scheme pratices without any morals of wrongdoing what so ever.
Microsoft ************************************************************ and few other video game console which also applies to ************************ and CodeJunkies Datel.co.** does not allow its own customers to purchase any video game enahcners that cheat, defraud other game console players and so forth to resell CodeJunkies.com Action Replay Products and MadCatz Interactive GameShark products without written authorization in writting by these companies and video gmae console manufacture companies has been told that the use of such products has the means to hack, circumvention and violate all country applicable laws when using third party products that mods or modifies a game console systems internal hardware and break manufacturer property altogether.
Amazon.com was told to take down any marketplace third party sellers on its own websites directly that come into reach or contact with selling such hardware and software device with a piece of hardware inside each video game enhancers package box contents that is primarly used to circumvent manufactrer property and each country laws altogether which Amazon.com refuses to adhereby still on its own marketplace website platform this refunded anyone customer who mistakenly purchase such device or hardware, this also included third party aftermarket AC power cords and AV TV hookups that are not officially licensed that poses a fire or a risk factor to all Amazon.com customers that see such *********** for sale.
If Amazon.com customer service and seller performance team surely cares about customers and customer satisfaction they would surely do the right thing by issuing refunds to customers that purchase products that poses a safety risk and a hazzard issue as well. and also take down any Amazon.com Marketplace third party sellers who are instantly up on the Amazon.com websites who are doing or engagig into this illegal business selling pratices without cause or reason that surely violates all country applicable laws still.
Sincere,
*****************************

Customer Answer
Date: 08/18/2023
Amazon.com is now inline with breaking country laws still and also violating part of their own Amazon.com use policies still on the Amazon.com Account *************************** side still. ******************** has been warned multiple times to do the right thing by taking down the said specific third party listings that are not at all officially licensed by any OEM = Orignal Equipment Manufacturer companies products and services and their own terms of services on each OEM game consome manufacturer websites that surely does indeed violate all country applicable laws accept for *****. Since all products licensed or not licensed are all made and manufacturered in ***** in that country region, ***** has an urged to make simular products to be counterfeited one that kind of looks official partially but without its OEM copyright logos and stuff during manufacturer process and production of said product.
Amazon.com ***************************** and Amazon.com Seller *************************** has been told multiple times to take down only third party unbranded products sold by Amazon.com Marketplace third party sellers and its orignal listings to safegard Amazon.com companie websites from all over the country region which Amazon.com failed to not abide by at all permanently.
Amazon.com was told countless times to take down any third party marketplace sellers who are stil up selling such produccts that is constantly violating all country applicable laws by law which are still up on the marketplace website platform which Amazon.com refuses not to legally comply with at all legally.
Part of Amazon.com Account Speciallst is part of customer service that is suppose to foward these said complaints to the Amazon ************************** of amazon.com which Amazon.com ****************************** failed to do as a ethical buisness company website completely.
Amazon.com has been doing dirty busienss dealings since the time Amazon.com has been into buisness since the early 90's and up including 2023 and so forth.
Amazon.com has been recently in the past and current getting way too many customer complaints from honest ******************** online shoppers regarding what is suppose to be up and not on the Amazon websites worldwide.
Amazon.com **************** reps and supervisors over the phone have been argumentative towards me and other online Amazon.com customer shoppers regarding the samething being mention to amazon.com about is to take appropriate necessary action on any marketplace third party amazon.com sellers who are listing prohibited and restricted items for sale and thus violating manufacthrer policy laws still again each and every video game console manufacturer websites own terms of services and using Amazon.com and Amazon other country websites as a selling venue to engage into this illegal selling scheme pratices without any morals of wrongdoing what so ever.
Microsoft ************************************************************ and few other video game console which also applies to ************************ and CodeJunkies Datel.co.** does not allow its own customers to purchase any video game enahcners that cheat, defraud other game console players and so forth to resell CodeJunkies.com Action Replay Products and MadCatz Interactive GameShark products without written authorization in writting by these companies and video gmae console manufacture companies has been told that the use of such products has the means to hack, circumvention and violate all country applicable laws when using third party products that mods or modifies a game console systems internal hardware and break manufacturer property altogether.
Amazon.com was told to take down any marketplace third party sellers on its own websites directly that come into reach or contact with selling such hardware and software device with a piece of hardware inside each video game enhancers package box contents that is primarly used to circumvent manufactrer property and each country laws altogether which Amazon.com refuses to adhereby still on its own marketplace website platform this refunded anyone customer who mistakenly purchase such device or hardware, this also included third party aftermarket AC power cords and AV TV hookups that are not officially licensed that poses a fire or a risk factor to all Amazon.com customers that see such *********** for sale.
If Amazon.com customer service and seller performance team surely cares about customers and customer satisfaction they would surely do the right thing by issuing refunds to customers that purchase products that poses a safety risk and a hazzard issue as well. and also take down any Amazon.com Marketplace third party sellers who are instantly up on the Amazon.com websites who are doing or engagig into this illegal business selling pratices without cause or reason that surely violates all country applicable laws still.
Sincere,
*****************************
Initial Complaint
Date:07/08/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 5 items on Amazon. All at same time. It said I would get free shipping over $30. Instead Amazon charged me shipping on each item individually and also double charged/double ordered 2 items. And all this totals to $64.86 in shipping fees and double ordering 2 items. I discovered the problem when my PayPal was denied fort insufficient fund.I immediately contacted customer service and was informed there was nothing they could do when tho the items had not shipped and won't be delivered for 5 more days. I want everything cancelled. I won't shop on Amazon ever again. $65 in shipping fees? As it claims that all shipping would be free
Business Response
Date: 07/10/2023
Hello *********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any misunderstanding on how to checkout with Free Shipping option.

I see that you have used BuyNow option. You will need to use the shopping cart method for a confusion free shopping.

To take advantage of free shipping:

1. Place at least $25 of eligible products in your Shopping Cart. Any item fulfilled by Amazon that indicates free shipping on the product detail page count towards the threshold.

2. Proceed to checkout

3. Ship your items to a single **** delivery address in the 50 states (territories not eligible)

4. Select "Group my items into as few shipments as possible" as your shipping preference

5. Select "FREE Shipping" as your shipping speed on the shipping options page

6. Place your order, and enjoy free shipping. Your order will be delivered 5-8 days after all of your items are available to ship.

Be sure you select the "FREE Shipping" option when ordering. If the option doesn't appear on your order form, the order may not contain eligible items. More details about this shipping option are available on our Help pages:

************************************************************************************************************

As a good will gesture, I've added a $15.00 Gift Card to your account. You can use it for future orders. You can view your balance and usage history in Your Account here:

*************************************************

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 07/13/2023

Complaint: 20292916

I am rejecting this response because:
There were 5 separate charges for shipping at $6.99 per item. And it said shipping was free. Another $20 refunded would be free shipping. All items came in one box. . And it said for free
Sincerely,

*****************************
Business Response
Date: 07/19/2023
Hello *********,

Thank you for your reply.

I could find only two orders for which shipping was charged. I would request you to please check your orders and reconfirm with the order numbers so that I can help you further.

We look forward to see you soon.

Regards,

Praveen M
Amazon.com
*****************************
Customer Answer
Date: 07/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:07/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In March, I purchased two books using a 50-dollar gift card. My email for the account is ******************. com. I had money left from the gift card. I don't remember the exact amount, so I returned one book. The order and gift card credit had somehow disappeared from AMAZON., Two representatives told me that the issue would be escalated and I would receive a response by email, and I have yet to receive an investigation and response. Books ordered:1. It Starts With the Egg | *********************** 2. Think Again- ******************* (This is the book I returned)
Business Response
Date: 07/10/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've investigated about your Gift card refund on returned items.

Upon reviewing, I can confirm that the Email address you are using to login to Amazon account is completely different from the one you have Gift card balance on the account.

I confirm that you have 2 Amazon accounts. Please login to right account to see your available balance.

The details of refund are as below
Refund amount : $18.22
1 x Think **************** of ******* What You Don't Know

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 07/12/2023

Complaint: 20292799

I am rejecting this response because: Yes, I have another profile. I see you refunded me ***** for the book but t** should be more on the give the card. The gift card was for 50 dollars and the amount for both books was *****. what happen to the ***** that was left on the gift card?

Sincerely,

***********************
Business Response
Date: 07/18/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your response. Here is the summary of your Gift card balance.

$50 $37.76 = $ ***** (available Gift card balance after placing order)
***** + ***** = $ 30.46

After refunding $***** the current available balance on your Amazon account is
Gift Card Balance: $30.46

Please login to right account and use this link to view your gift card balance.
*************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************

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