Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,254 total complaints in the last 3 years.
21,782 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ***************. I ordered a Amazon Basics Foldable Metal Platform Bed Frame from Amazon.com on 6/27/2023, order number 113-9033915-6591442. The shipping box is very dirty and damaged when I received the bedframe so I have to trash it. However when I look into the bedframes and trying to install it the next day I found it is defective with scratched. So it needs to be returned. I try to pack the bedframe with plastic bag and secure it with tapes, but *** refuse to pick it up since it doesn't have original box. I don't have car so I cannot take it to the *** store since its heavy item. Could you help arrange a carrier pick up for the no-box furniture item asap? I called Amazon customer service several times and they are not helping at all. Thank you so much!
Business Response
Date: 07/10/2023
Hello ***,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I do understand that you do not have an Original box to return the item. Sorry to inform you that *** do not accept a return without return box.

We request you to please purchase a box to return the item and share a receipt, we will make an exception to refund that amount to your Gift card balance.

Please contact us back or reply to this E-Mail once you have the box so we could arrange a return pickup. Once we receive the item back, refund will be initiated within next 2 weeks as per return policy.

We look forward to seeing you again soon.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 07/10/2023

Complaint: 20292653

I am rejecting this response because:
It's a metal bed frame, big and heavy furniture. There is no box can fit it. I don't know where to buy the box which I can put it in.

Please have someone come to pick it up, or you can mail a suitable box to me. Otherwise I don't know how I can return it back.

Thanks a lot for your great help!

Sincerely,

***************
Initial Complaint
Date:07/08/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This took place on July 5, 2023.I purchased Soundcore Anker Liberty 3 Pros from Amazon. Com, to be delivered the next day, July 6, 2023. They cost 118.38.In the day of delivery they were marked delivered but to an impossible place at 3:12pm. They were delivered to a front porch and I live in an apartment without a porch. Amazon says they believe the headphones were delivered and refuses to resolve this issue though they are wrong. They insist I file a police report, which I did, and are now making wait an undetermined amount of time while the police investigate. This is entirely unacceptable and I am being treated as an unwanted customer.
Business Response
Date: 07/11/2023
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry to hear that you didn't receive what you have Ordered.

I'd love to assist on this, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 07/11/2023

Complaint: 20292523

I am rejecting this response because:

Here is the order number.
111-3231216-1421807

Sincerely,

***********************
Business Response
Date: 08/17/2023
Hello,

We have fully investigated this matter, including with the delivery carrier who delivered the package. Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular, we have considered information from our records, as follows which indicate the item as delivered:

- the timed geocode stamp of the delivery location;
- information collected at the point of delivery; and
- the package weight and reported condition upon delivery.

Accordingly, based on our investigations, we wont be able to provide a replacement or refund for this order at this time. If you think that someone has intercepted your item without your permission, this is a crime, and we recommend that you to contact your local authorities if necessary in order to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with the *** to the online police report or the following information:

- ********** report number regarding this incident
- The name of the related station
- Crime Reference Number/*** of report/Reference number provided

Please contact us back when the police report is complete. We are unable to accept police reports that are in pending or any other incomplete status.

Please note: to assist in obtaining a police report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Thank you for your understanding.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
*****
Initial Complaint
Date:07/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been an active and compliant member of the Amazon Associates program for three years, contributing to over $1 million in sales each year for Amazon and earning a monthly income for myself of between $2,000 and $4,000. In July 2022, I received an unexpected warning from Amazon alleging non-compliance with their policies and threatening termination of my account within five days.Despite my immediate and diligent efforts to seek clarification on the perceived issues and rectify them, Amazon's communication was minimal and unhelpful. My email inquiries were left unanswered, and even when I sought assistance through Amazon's live support chat, I received false reassurances. A representative named **** assured me that no action would be taken without providing me an opportunity to address the concerns. However, on the fifth day, I received a final account closure notice, contradicting the assurance given by their representative.In the subsequent weeks, I engaged in a lengthy and fruitless email correspondence with Amazon, during which I was provided with vague and unproven allegations about my account activity. Their claim that I was promoting my special links offline and had inaccuracies in my account information was without merit. My requests to provide counter-evidence or seek further clarification were dismissed and they ceased to communicate.To compound this injustice, Amazon has since withheld my earned commissions totaling approximately $6,000, depriving me of my rightful income without a legitimate reason or proper due process.I have semi complete records due to how Amazon handles communications with their team of my interactions with Amazon regarding this issue, which are mostly one sided email responses from Amazon and I'm prepared to provide them if necessary for a more thorough investigation into this matter.
Business Response
Date: 07/17/2023
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We apologies for the inconvenience caused with your Affiliates account.

I've reviewed and shared the details with specialist team and our team has confirmed that the account termination is valid as you have not followed the terms of the Operating Agreement to withhold commissions based on violations,

You are promoting your Special Links in an offline manner, such as printed material, mailing, direct/private messaging or oral solicitation: as per your previous communication 'Methods you are using to get customers to your website/social media page: Currently word of mouth. We dont pay for ads or anything like that. We will occasionally ask users to share links to deals they like to friends and family: indicates offline promotions.
- You are referring traffic from a site that is not your Site.

The same information has already been sent to your E-mail on Thursday, August 11, 2022 at 11:55 PM (PDT)
Unfortunately, we will not be able to reinstate your account.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 07/19/2023

Complaint: 20292493

Hello and thank you for your response, but I believe you are taking what *** said previously out of context. Allow me to explain:
You are promoting your Special Links in an offline manner, such as printed material, mailing, direct/private messaging or oral solicitation: as per your previous communication 'Methods you are using to get customers to your website/social media page: Currently word of mouth. We dont pay for ads or anything like that. We will occasionally ask users to share links to deals they like to friends and family: indicates offline promotions.
- You are referring traffic from a site that is not your Site.

by word of mouth and share links to deals they like to friends and family is referring to people sharing the post itself and sharing the group pages, not the links directly. You cannot find 1 example on any of my pages then or even now of where I claimed or have advertised my links in a offline manner, such as printed material, mailing, direct/private messaging or oral solicitation. By word of mouth is referring to encouraging people to click the share button on social platforms. That is not offline communications as that traffic was tracked and accounted for. And even in the past when I asked Amazon for clarification they never said what was out of compliance and never gave opportunity to address them. The 5 day opportunity window was given but no context or information was given about why.
attached are images showing communication the week of the incident. The email asked for Updated information to be provided in the contact us menu. Which I did. And there I explained how we did not pay for advertising but relied on word of mouth and the power of sharing on social platforms. You took me using the metaphor word of mouth as using offline communication, which is completely untrue as we have tons of traffic proof that shows how many of our users click the share button for our deals, again not the Amazon links themselves but sharing the post on ******** and other social platforms which is completely ethical. This data is tracked through ******** and I am happy to provide it. Aside from Amazon taking my statement out of context and using it against me there is no proof of any violation since I was told to provide all the updates in via a response which I did.
with conversations with ****, I asked her in the live associates chat to confirm my concerns and she did. But nonetheless Amazon with held my funds approximating $6,000 in legitimate earnings, and closed my account and did not give any answers for weeks.

I leave you with this. If a YouTuber with an affiliate did a product review and said share this video with a friend or family and the video had affiliate links, would you consider that offline communication and close them too? Because we did the same thing but referring to our post, we encouraged people to share the site and the post with the share button.
Sincerely,

*****************************
Initial Complaint
Date:07/08/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I spent 1.5 hours on the phone and via amazon chat with 8 Amazon customer service agents who ranged from incompetent to blatantly lying in regards to my customer complaint. I received a text message from Amazon on 6/16 with a link to an item purchased by a friend as a gift congratulating me for my newborn. I was told in the text from Amazon to click by 6/20, which I did, but did not enter my shipping information. This was a gift purchased on the Amazon GCX portal. The link expired so I asked for help reinstating it, and was told that any texts were a scam and not from amazon (this is incorrect). I was then told that the gift had already been redeemed (this was also not true). It took me 8 agents to finally be told they could not reinstate it and that the purchaser would need to resend it. I did not want to bother the sender so I asked an agent to refund the purchaser, which she (*******) said she could not do. So Amazon charged the sender and will not provide the gift to me, which is a scam. I am writing in for the following:1) To receive the gift sent - (link looked like this: *********************************************************hidden for security*); actual link provided in screenshot for security 2) Receive a courtesy credit of $150 for my wasted time 3) Receive a transcript of the conversation with *******, which I had requested multiple time and was not provided, and it is not in my chat history as ******* purposely closed out the conversation making it in accessible
Business Response
Date: 08/01/2023
Hello ********,

I am ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Im really sorry to hear about the interaction with customer service. Our mission is to provide a premium quality service, and the situation you described certainly doesnt meet our service standards. We'll make sure any misses are coached, as we continue to work hard at improving our customer service even more. We definitely want to make sure all of our customer service associates always assist you appropriately.

I've shared the chat transcript as per your request. As a goodwill, I've issued a $30 Gift card balance to your Amazon account.

Further, We apologies for the inconvenience caused with your Gift Order, the link to enter address has been expired.

Upon reviewing, I can confirm that the Order has been cancelled and refund has been issued to Original purchaser.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 08/10/2023
In regards to the message below -- we missed the 7 day window (the business replied weeks later) but cannot find the gift card that was supposedly issued. Could you please help by reopening or asking the representative where it is?

Business Response
Date: 08/16/2023
Hello ********,

I am ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've previously added $30 Gift card to your Amazon account, E-Mail address filed on this complaint but the Gift card balance is not available now.

Further, I see that the Gift card has already been redeemed on your Amazon account on one of your Order.
It has been redeemed on the item ********************* ****" WiFi Digital Picture Frame | The Best Digital Frame for Gifting

We hope to see you again soon.

Regards,
*****
*****************************
Initial Complaint
Date:07/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
- Date of transaction:5 April, 2023 - The amount of money I paid the business: $458 - What the business committed to provide to me: 2 Magic Keyboard for Ipad Pro - What the nature of the dispute is: I didnt receive this order/- Whether or not the business has tried to resolve the problem: When I try to contact them about this package losing, they closed my account and told me that its because that account got related to another account that was also closed by Amazon. Its not true. This is the only account I have with them. I called them and dispute this situation so many time but they still keep their decision. I told them give me a proof that I related to whatever account that they said but they could not discuss about it with me, it sounds ridiculous. All they did was closing my account so they didnt have to take responsibility for losing my package. Because in 2022, my account was on hold and I already verified myself with them, if its related to another account, why did they reopen for me after I provided my paperwork. its not make any sense here.- Account:******************************************** - Order number:114-9230022-7469069
Business Response
Date: 08/09/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com

Initial Complaint

Date:07/08/2023

Type:Service or Repair Issues

Status:

Answered

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

Cancelled my account four years ago (2018). Found out today I was charged for a prime membership until June of 2022. Only discovered this due to attempted fraudulent purchases through the account last night. Got emails about purchase, and subsequent cancelation due to declined payment method. However, I was never notified by amazon that I was being charged for a prime membership. I had credit cards on automatic payment and did not notice them charging me. Luckily, the credit card on file was one I'd canceled last year. Sure this is also why my prime membership finally ended. Called customer service this morning. Was told the account would be closed once I checked email and verified that I wanted to close the account. **************** rep ****** told me that he could not send the email while still on the phone. So I reluctantly hung up (it had taken me around 30 min to get to this point) and checked email. It was just the same steps given on the website, which did not work for me because I have a new number. Which is exactly what ****** assured me would not happen. So I called again. Was hung up on immediately before saying a word. Called again. Asked to speak to a supervisor since customer service clearly could not help. The supervisor named ***** muted my end of the call and would not respond. So I hung up and called again, and spoke to someone named ******, who told me my account had been frozen, and now no one could access it. He said my only option now was to open a new account with the same name and address, and that once I did, my other account would be disabled. I did so. Took my entire morning, about 3 hours. This was a horrendous experience all around. Not only was it nearly impossible to resolve what should have been a simple issue, the attempted fraud was not taken remotely seriously and the $400-$500 in prime membership charges for an account i thought I'd closed was never addressed. And the reps are either ill equipped or downright malicious, or both.

Business Response

Date: 07/10/2023

Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry to hear about the charges on your account.

I've reviewed your account and can confirm that you have been charged for Prime membership as it was on Auto renewal.

Rest assured, the Membership has already been cancelled. Unfortunately, we will not be able to refund charges processed 2 years ago. However, we are trying to refund charges for last year ( maximum 12 months refund) but it may not go through as the card has already been cancelled. Would that work if we try issuing a Gift card balance on your account.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************

Customer Answer

Date: 07/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do wish that I could be compensated for the 2-3 years i was charged for a prime membership without enjoying the benefits of that account ad I thought I had closed it. I'm sure the representatives can see that the account was never even accessed during that time. I also sincerely hope that those representatives and the supervisor who were not only unhelpful but specifically made finding a solution more difficult are being addressed. However, a refund for one year of membership is better than nothing. Please apply the refund as a gift card. My new account (as no one, even me, can access my old account according to the last representative I spoke to) has all of the same information as my old one including email, address and name.

Sincerely,

***************************

Customer Answer

Date: 07/13/2023

Filed a complaint with the BBB last week detailing attempted fraud on an old Amazon account I thought I had closed years ago. After hours of being treated abimonably by customer service and supervisors, with zero resolution to the fraud, or the 3 or 4 years of being charged for a prime account i thought was closed, I filed a complaint with the BBB. Amazon proposed a resolution of giving me a gift card for the amount that I paid last year for the prime account. I accepted, the complaint was closed. And according to Amazon, my old account was permanently disabled (following an absurd process that it turns out did not work). This morning not only was fraud attempted with that same account, that was supposed to be disabled, but I came to discover that the gift card was sent to that *not* disabled account, the same one which had very recent attempted fraud. Well, the new attempt was successful. With the gift card meant to reimburse me for one out of 3 or 4 years of prime membership I did not use seeing as I had closed the account (apparently a nearly impossible task, and I was never notified via Amazon that I was still being charged until the credit card on file was canceled). I am now locked out of the account. The last fraudulent charge, made by someone named *****, went through yet I cannot access the account. And customer service is a joke. They just keep making the situation worse. This is by far and away the most absurd, frustrating, darkly comic experience I have ever encountered with any company in my life. Such an amazing waste of time, framed by utter disregard, incompetence and at this point, I can only assume downright malice on the part of customer service reps who probably hate their jobs and I'm sure are sick to death of angry, frustrated people blatting at them. But really, what other option do we have? Amazon is just an all around horrid company.

Desired Outcome:

Old account closed, permanently, my personal information deleted, permanently and the promised refund for a year of prime gifted to the account i was forced to open in order to 'permanently disable' the old account. Which clearly was not disabled, seeing as someone was one again able to access it to buy themselves something nice with my refund.

Business Response

Date: 07/15/2023

Hello *******,

I'm Sai *********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I understand your concern regarding the prime charges.

Upon reviewing your account, I see that the prime subscription was activated from your end with the mobile browser on February 13, 2021 and you have been charged for this subscription from March 15, 2021 after your prime trial has ended.

I also see the prime duration in this account was from May 15, 2021 to April 15, 2022 which is for 12 months. As there were no benefits used in these 12 months I have issued a total refund of $155.88 for these charges as a one time exception($12.99 x 12).

I would like to add that there are no more prime charges left in your account which needs to be refunded.

I hope you see you soon. Have a great day.

Regards,

Sai babu
Amazon.com
*****************************

Customer Answer

Date: 07/18/2023

Complaint: 20292098

I am rejecting this response because:

I don't have access to the account you have refunded. When I try to log in, I get a message saying to contact customer service. Seeing as this has proven a total waste of time and no one has been able to help me regain access to my own account at any point in this process, I do not see how this is helpful.

Sincerely,

***************************

Customer Answer

Date: 07/25/2023

Was notified an account i thought was closed was not when a surprise notification of an order i did not place came to my email. Called customer service, spent 3 hrs with no resolution besides being locked out of my own account. Reported to ********************, accepted the resolution, complaint was closed. Here we are weeks later. I still can not access my own account, according to ********************** because I don't have the same phone number. It would appear that I'm permanently locked out of my own account; as of this morning, the person fraudulently buying things with the gift certificate I was granted as compensation still has full access to my account, while I do not. And after over an hour on the phone this morning trying to get it resolved, and using what I consider a herculean amount of self control, I was hung up on. Fun times.

Business Response

Date: 08/03/2023

Hello,

We have reviewed the customers buyer account and cleared the unauthorized activity from the account.

We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 8/3/2023.

For more information on our privacy policy, the customer can search for Privacy Notice on the Amazon shopping website.

Sincerely,
Amazon.com

Initial Complaint
Date:07/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello! Dear BBB Team,I am writing to you regarding a serious incident that is affecting our reputation and business relationships. A review has been posted on the Amazon.com website, containing false information and distortions about our product ASIN B0C69HN3RS. The review link: ***************************************************************** The reviewer claims that "I dont love that they are made in *****. Just wish the seller disclosed that they are not made in the ***." This statement is completely untrue, as our product page clearly states, "They are designed in the *** using the latest trends and technologies in the industry, manufactured in compliance with the US *** and GMP standards in *****." We believe that the customer review is biased and exhibits traces of promoting national animosity, which is strictly prohibited by Amazon's policies and ** federal laws. The policies on Amazon prohibit the posting of content that promotes or condones discrimination, hate speech, or intolerance towards individuals or groups based on their race, ethnicity, religion, gender, sexual orientation, age, or disability.We have attached live photos of the packaging and screenshots of the product page to substantiate the accuracy of our claims. We understand that maintaining the integrity of customer reviews is crucial for the fairness and trustworthiness of online purchases. We kindly request your assistance in addressing this matter and taking appropriate action against the misleading review. We believe it is essential to uphold the principles of transparency and accuracy in product information and reviews to ensure a fair and reliable consumer experience.Thank you for your attention to this matter. We look forward to your response and resolution of this issue.Best regards,nutriyum store
Business Response
Date: 07/11/2023
Hello from Amazon.com,
Kindly note that the dedicated team will reach out to the Selling Partner with further updates about their Product Review Removal *****************************************************************
Thank you,
Initial Complaint
Date:07/08/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order number: 11-8010397-5335424 Order date: June 26 2023 I ordered a set of barstools, it was delivered to the wrong place. Amazon asked me to get a police report, the police department said theres no crime committed and Amazon and the seller is responsible for the package unless it was delivered to me. I called Amazon, then they called the police department to confirm and the associate initiated a refund. Then I get an email from ofm Amazon and they are refusing to refund me. This is a direct violation of my consumer rights. I have cameras right in front of my door and several of my neighbors do too. It was not delivered to me! I need my money back and will go the legal route if necessary.
Business Response
Date: 07/31/2023
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry to hear that you didn't receive your Order.

Thank you for confirming refund method to Gift card balance.

As requested, I've issued refund to your Gift card balance to redeem on any upcoming Orders.

You can view your balance and activity here:
******************************************

Gift Card Balance: $481.70

Thank you for working together to resolve this, appreciate your patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 07/31/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:07/08/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am an Amazon Prime member and I placed an order for a pregnancy support band (order # ***-6548145-7117839) because it said I would get it the same day if ordered within 1 hr and 40 min which I did. It was critical that I received it the same day because my wife is pregnant and in a lot of pain however it showed a next day delivery once I placed the order. Now, being the next day, its showing that it can take up to 10pm to receive which is EXTREMELY unacceptable. Im sure it will be sooner than that, but I feel Amazon falsely advertised just so I can order quickly so they can take my money. This practice at Amazon needs to stop because its false advertising.
Business Response
Date: 07/09/2023
Hello *****************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the order delivery issues.

I sincerely apologize for the inconvenience that you've experienced in this case.

I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on it.

We'll ensure that the orders are delivered as advertised on the website and as per the delivery date scheduled.

Thank you for being a valuable member of our Prime family.

We look forward to serving you again - and serving you better - next time.

Regards,
Arun

Amazon.com
*****************************
Initial Complaint
Date:07/08/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered items off the Amazon off and was prompted top bundle more items and get same day delivery. I bundled more items and the delivery date has since been changed and they will not allow me to cancel the order. This has happened multiple times and you cannot contact customer service for help. It's quite clearly a feature that has ripped of thousands of people for millions of dollars in small enough amounts that no one can bother suing them over it. I hope this is what you all do because it's absurd that a company can just straight abuse you like that. Sure sure.... buy more and we'll get to you RIGHT away.... meanwhile they KNOW it's going to be 2 days. Seems highly unethical. I want someone who isn't a customer service rep to explain why the system works this way? I don't care about the money. I care about someone s******* me and other people with no recourse.
Business Response
Date: 07/11/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry to hear that you didn't receive Same day shipping on your Bundle Order.

Our delivery estimates are based on the item's availability and the delivery speed you choose. If an item is "In Stock" and you choose One-Day or Two-Day Shipping, you'll receive it more quickly than if you choose Standard or Free Shipping (including adding more items to cart). The most up-to-date delivery date for an item will be displayed during checkout.

If an item isn't readily available, selecting One-Day or Two-Day Shipping will reduce the transit time to one or two business days after we've shipped your order, but won't impact how long it takes us to obtain the item or prepare it for shipment.

I understand that the estimated delivery date on your Order doesn't come under same day delivery as all items may not be available at nearest Fulfillment center.
In order to address this issue effectively, we request you to write us back with recent five the order ID's when the shipment was not delivered by the delivery date promised in the order confirmation email.

For more information on How are Shipping and Delivery Dates Calculated, please review below link
************************************************************************************************************

Further, I understand that you were not able to contact Our customer service, I'd like to inform you that the team is available on call and chat, if you still need help, please contact us by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************

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