Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,729 total complaints in the last 3 years.
22,109 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an electric scooter from Amazon on May 28, 2023, for $399.00 It was delivered by Amazon on June 3, 2023 Order# ***-0791020-7433866 Tracking# TBA306925851465 I called Amazon on June 28 to have it returned for a full refund, it was within 30 days of receipt.They printed a *** label on June 30, 2023, and came to my home with the label to pick up the scooter by *** on Monday July 3, 2023 *** Tracking#1Z8Y5R462644226674 The scooter was destined from my home in ******* to Amazon in ****** **.This only takes 3 days travel time, *** lost the scooter in transit on Thursday July 7, 2023 Their website says "On the way" but I called *** and they said it was lost, and Amazon had to call them since they were the shipper for filing a lost claim, calling Amazon overseas call center, over a dozen times in 4 days, they refuse to call ***, refuse to file a claim and refuse to give me a refund.They have refused to assist me or call the shipper and have taken my money.****************************************************************************************************
Business Response
Date: 07/11/2023
Hello,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed complaint details and I'm sorry to know that you haven't received refund for your return.

Upon checking with our shipping department, we do not see any update as of 10Th July.

In this case, we need to investigate with carrier in order to proceed with refund.

When once your return is scanned by our returns center, you will get an information about your refund status. We would request you to wait as informed by our customer service team.

Concerning your feedback about the delivery, I've forwarded to the appropriate team internally for their review. I'm sure our Internal Transportation Team will look into this instance and will try to rectify these errors from carrier.

We appreciate you bringing this to our attention.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 07/13/2023

Complaint: 20298055

I am rejecting this response because:
You have already received the item back after *** lost it for 2 weeks.
Refund my money so I can cancel the back dispute against your company and offer me more then $10.00 for your tying up over $350.00 of my money due to negligence.

Sincerely,

*******************
Business Response
Date: 07/18/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email regarding your return on order 112-0791020-7433866.We kindly request you to contact your card issuer and have the dispute resolved in your favor.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 07/20/2023

Complaint: 20298055

I am rejecting this response because:
The item was returned to amazon over 7 days ago and lied to my bank about never recieveing it back and
challenged my dispute.
AMAZON HAS THE **** BACK WHERE IS MY REFUND.

****************************************************************************************************************

Sincerely,

*******************
Business Response
Date: 07/23/2023
Hello ******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the return refund process on the item returned from the order #***-0791020-7433866.

I've reviewed the details of the return and see that the return is successfully received and processed on July 21, 2023. A full refund on the order for $320.99 was processed back to your payment method used on the order.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days.

You can view the status of your refund in Your Account here:

***********************************************************************************

Further, your can find more information on our returns and refunds from our help pages here:

*************************************************************************************

I hope this information helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 07/24/2023

Complaint: 20298055

I am rejecting this response because:
I still have not had my refund released or amazon compensating me for the time it took to get my return from July ****, 2023 and tied up $320.99 of my money.

Sincerely,

*******************
Initial Complaint
Date:07/10/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 9th 2023 a deal for Bud Light 30pk was purchased with a deal being shown on their mail in flyer showing a buy 2 get each 30pk for $15.99. In person at the store the price was wrong showing ***** each for buying 2. Store refused to change price and I believe this is false advertising and stealing from customers coming for this deal
Business Response
Date: 07/21/2023
Hello ****,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply and checked with the concerned department in this matter.

They've mentioned that the issue was taken care by the store. They've issued a refund after the incident was reported.

Also as a goodwill gesture we would like to offer a promotional certificate of $10.00 to your amazon account.

We request you to share the email address which is registered in you amazon account, so that we can add the promotional certificate.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:07/10/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned a camera 2 weeks ago and I have not gotten a refund. Then today, I talked with ****** on Amazon Chat. Firstly, his responses were covered in grammatical issues, his starting line was "My name is. How can I help you today" and then went to misspell simple words. Then he said they have my item but won't offer a refund because they have until 7/30/2023. Why is it taking so long? When i asked, he said he explained they have until 7/30/2023. Everything else was immediately refunded but not this item. I just want the money back to purchase a different camera and I would appreciate someone who has basic communication and grammatical capacities who doesn't get rude with me. I want my refund of $427.99 and Amazon to hire competent people.
Business Response
Date: 07/11/2023
Hello *****************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the return refund for the Order ID: *******************.

I apologize for the inconvenience that you've experienced in this case.

Upon checking, I see that the order refund is yet to be processed and it will take time for the returns center to get it done.

Unfortunately, we'll not be able to take any action on the refund for this order from our end.

I would request you to wait for the refund and update from the appropriate team.

If there was any alternative for the refund, we would have surely helped.

Regards,
Arun

Amazon.com
*****************************
Customer Answer
Date: 07/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:07/10/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with Amazon.com and the package has not arrived at my house. Tracking shows that the package was damaged and undeliverable.I have been trying since April 17, 2023 to get a refund on this undeliverable package with no success. All Amazon contact is electronic and you cannot reach an individual to discuss the problem.
Business Response
Date: 07/12/2023
Hello *************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the delivery issues and refund for the Order ID: *******************.

I apologize for the inconvenience that you've experienced in this case.

I've tried and couldn't process the refund directly to the card on this order.

However, if you wish I can issue the refund through gift card balance to your Amazon account as this is the only option from our end.

Please confirm and I'll get this done for you.

Regards,
Arun

Amazon.com
*****************************
Customer Answer
Date: 07/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:07/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In Dec 2022, I ordered 2 ************** end tables from Amazon.ca (approx. CAD$700) with a 2-day delivery window. Items did not arrive so I contacted the seller who repeatedly said the items would arrive in 1-2 days. Items eventually arrived over 2 weeks late. One was cosmetically damaged. I didnt bother to open the second table. I contacted the seller asking if they could offer a small discount to compensate for the delay in shipping and the scratches and dents to the chrome frame of at least one of the tables. They sent a link for a printable return shipping label. Thinking my compromise proposal wasnt understood (which was cheaper than return shipping from ************ to ******, for two heavy glass tables), I emailed the seller again. The response was from Amazon, saying this seller has left Amazon. My 6 month fiasco journey with Amazon **************** began, as they communicated with the seller on my behalf. Repeated action plans, agreed to on CS chats, were incorrectly relayed to the seller. Amazon CS asked the seller to reach out to me to resolve the issue, but this never occurred. This went on for months. I assume this is why Amazon doesnt provide transcripts of chats with CS. One agent gave me an email for CS and I used this REPEATEDLY. I NEVER applied for the A-Z guarantee but received communication from Amazon that this was declined, because the issue was resolved! I was told: that the refund was already issued by the seller (I still had the items); that none of my emails were received; that my damage pics were lost; etc. In absolute frustration, I printed the return shipping label (which was for 1 item) and paid for another box, combining two tables. Before shipping, *** validated the label. Documentation confirms the package was received in ****** in April. For 3 months, Ive been trying everything to get my refund. I have documentation of everything possible. The cash loss sure hurt our home improvement budget. Thanks for guidance or advice.
Business Response
Date: 07/11/2023
Hello,

We have granted the customers request for a refund.

We sent an email to the customer through their registered email address on 11-Jul-2023. This email confirms that the refund has been issued for CAD ****** to the original payment method.

Sincerely,

Amazon.com
Initial Complaint
Date:07/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ********************** and I would like to make a complaint about Amazons poor service. This issue started on Saturday 8th July 2023 when I tried to access Prime TV and instead, I couldnt access my account. Every month I pay 59 Swedish kr for the Amazon Prime and the last deduction was made on 30th June 2023. When I tried to login with the Amazon application to understand if there was any issue, I got an error on the login page stating that Your account has been closed for misuse of Amazons services. We have sent you an email with additional information.I did not find that email so I called Amazon to try and understand why my account had been suspended and how I could get it restored. The support agent took down my information and told me that an account specialist will contact me within 24 hours which was a reasonable response. I got an email from **************************** shortly where I was notified that my account was suspended because Amazon found that the rate at which refunds, marketplace claims were occurring on my account was extraordinary and could not continue. I have not asked for a single refund from Amazon this year and if there is any refunds Ive ever made since I opened my account a few years ago it cannot be more than 2 times.I tried to contact them again to request for more details on the transactions and they just provided a vague answer stating that after examining my account a decision has been made according to Amazon policies and that the decision to close my account is final and they will not respond to any mails on this topic again.Amazon has cancelled my account wrongly and not provided any proof of violation of their policies. In addition, Amazon has taken my subscription fee and not provided me with the Amazon prime service. I would like to have my account restored and an apology from Amazon for the way they treated me.
Business Response
Date: 07/11/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the account.

Unfortunately we are unable to check your Amazon.co.** account. You will need to check with the Amazon.co.** customer service department.

From Amazon.com since, I am unable to see any hold. Looks like its already reinstated.

********************************************************************************

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:07/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In January I received notification from Amazon about a billing problem. I contacted them and spent two hours in a virtual chat. They responded the next day with this email On Wednesday, January 18, 2023, To protect your information, we have done the following: -- Disabled the password to your account. -- Reversed any modifications made by this party. -- Restored any gift card balance that *** have been used. It *** take 2 to 3 days for the gift card balance to be available in your account. -- Please allow 2 hours for these actions to take effect. After 2 hours, you will be able to reset your password and regain access to your account. I did everything they asked. But they didn't refund the gift balance. They wouldn't return the dog food or other items to credit the items to my account. They said they were non returnable items. and to this day I have called and called and made so many reports to them but still there is no resolution.Amazon stated this to me Sent: Wednesday, January 18, 2023 at 07:11:44 AM EST Subject: Recent changes to your Amazon account Hello,We believe that an unauthorized party *** have accessed your account. To protect your information, we have done the following:-- Disabled the password to your account.-- Reversed any modifications made by this party.-- Canceled any pending orders. You can ignore any confirmation emails that you received for these orders.-- Restored any gift card balance that *** have been used. It *** take 2 to 3 days for the gift card balance to be available in your account.Well they never restored my ****** gift card balance and charged me for things I didn't buy and would return them. They owe me a refund of ******
Business Response
Date: 08/13/2023
Hello,

We have denied the customers request for a refund on order 111-3528198-3425846. Because customer raised a chargeback dispute on this order on January 16, 2023 and the dispute is now settled in customer's favor by their card issuer. Therefore, customer's card issuer debited ********************** for the dispute amount of USD ****** and credited customer's account.

Kindly request customer to reach out to their card issuer to trace the refund issued against this order.

Sincerely,

******
Amazon.com
Initial Complaint
Date:07/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Regards, My name is ******************************* and i have an account in Amazon.com, my account has been missing since January 14, 2022. I have no relevant information, so it has been deactivated, and my marketplace options disappeared, It does not allow me to enter the store, so I do not have the possibility to review and attach all the information they are asking me. I have been sending appeals to Amazon in the hopes of reinstating my account, but I have not received any substantive response or a detailed explanation as to why my account remains suspended, despite numerous detailed appeal submissions, Amazon does not have sufficient information to justify reactivating my account. It is clear from the robotic nature of these replies, as well as the immediacy with which my appeals are rejected, that Amazon is not actually reviewing my appeals or evaluating my case on its merits.To make matters worse, Amazon has locked me out of my Seller Central account and is refusing to release the proceeds from sales my store made last year, prior to my suspension. Amazon has now held these funds for well over 180 days; at this point, I am certain that Amazon has completed its review of my account and that there are no pending customer claims, chargebacks, refund requests, or other outstanding fees which might necessitate holding these funds any longer. Furthermore, as the reason for my initial suspension was not related to any alleged deceptive, fraudulent, or illegal activity, there is no basis for Amazon to indefinitely withhold these funds, as per the above-referenced Business Solutions Agreement.I hope you can appreciate the seriousness of my predicament, which Im certain affects many other business owners and Amazon sellers. Please investigate this situation and do whatever you can to push Amazon to fairly consider my appeal. Thank you for your attention to this important matter, feel free to contact me with any questions.Sincerely,*******************************
Business Response
Date: 07/11/2023
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 7/11/2023.
Thanks, Amazon.com Seller Performance
Customer Answer
Date: 07/11/2023

Complaint: 20297281

I am rejecting this response because:
I have not received an email from Amazon or Better Business Bureau to my email asking for more information, the last information requested was on June 21, 2023, by the subject (RE:[CASE ***********] Reactivate Your Account ( ******************** of ASL BOX )), all the information was provided to Amazon, attached is the document with all the details about that information requested.
In that email i was requested to attached an explanation of my management and the following arguments:
-- Evidence or examples that demonstrate that your account complies with our Amazon Seller Code of Conduct and Monitor Your Account health policies.
-- Evidence or examples that demonstrate your orders have been shipped and delivered.
Sincerely,
*******************************
Business Response
Date: 07/14/2023
Hello from Amazon.com.

My name is *******, and Im a member of the Amazon.com Executive Seller Relations Team. ******************* received your email and requested that I research this issue and respond on his behalf.

I understand your situation and I do apologize for the inconvenience. Thank you for submitting your appeal.

If you are appealing an action taken on your account, please submit your appeal by clicking the Reactivate your account button in Account Health (**************************************************************). If you want to submit additional information, click on the View appeal button and submit additional information as requested.

If you are appealing an action taken on your listings for an intellectual property complaint or Amazon Listing Policy violation:
1. Navigate to Received Intellectual Property Complaints or Listing Policy Violations in the Product Policy Compliance section in Account Health (**************************************************************).
2. Locate the deactivation record for the product listings you want to appeal.
3. Click on the Appeal button next to the record to submit your appeal to reactivate your listings.

If you want to submit additional information:
1. Click on the View appeal button next to the deactivation record.
2. Click the Submit additional information button to submit the information necessary to reactivate your listings.

If your Amazon seller account has been deactivated in accordance with section 3 of Amazons Business Solutions Agreement and if you believe there has been an error, please submit an explanation to ****************************************************** . Your explanation should include the following information:
-- Evidence or examples that demonstrate the refunds you have issued were requested by customers.
-- Evidence that you have sufficient funds in your account to cover the cost of refunds that you have issued.

We're here to help
If you have questions about this action, please contact us at ****************************************************** . Additionally, please find general guidance for creating a plan of action at *********************************************************** and please read our Selling Policies and Seller Code of Conduct" (****************************************************************).

Sincerely,
Customer Answer
Date: 07/18/2023

Complaint: 20297281

I am rejecting this response because:
Regarding the above response and request by Amazon to the following steps:
(If you are appealing an action taken on your account, please submit your appeal by clicking the Reactivate your account button in Account Health
It is not possible for me to send my appeals by this means because I am unable to log in to my account, therefore, to exercise these functions.
If you are appealing an action taken on your listings for an intellectual property complaint or Amazon Listing Policy violationAll of this information is already recorded in my appeal and I have learned it from the ***************** resource (*************************************).
If your Amazon seller account has been deactivated in accordance with section 3 of Amazons Business Solutions Agreement and if you believe there has been an error, please submit an explanation to selling-partner-action-********************************* Your explanation should include the following information:
-- Evidence or examples that demonstrate the refunds you have issued were requested by customers.
-- Evidence that you have sufficient funds in your account to cover the cost of refunds that you have issued.

As I have said before, all this information is consigned in my appeal, the evidences of the products, orders and delivery of them are consigned in my appeal, each one of these points have been solved, I attach to this answer all the data and I will add previous requests that I have made on behalf of my store for its complete reestablishment.
Sincerely,
*******************************
Business Response
Date: 07/28/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 7/28/2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 08/18/2023
As i have said before in my attempts, my account has been deactivated, and my marketplace options disappeared, It does not allow me to enter the store, so I do not have the possibility to review and attach all the information they are asking me, All the information below is based on my search and the communication I have had with Amazon.
Please take into account all the proofs that I have attached to my numeoursly attempts to both Amazon and the Better Business Bureau, kindly I ask you to re-open my case and provide me more answers. My account has the potential required to continue as seller in Amazon.
Regards,
*******************************
********************.
Business Response
Date: 08/22/2023
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on August 22, 2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 08/24/2023

Complaint: 20297281

I am rejecting this response because:

The last Amazon email apparently "sent on August 22, 2023" with the required information for my Amazon account reactivation has not been sent to me
Amazon continues to respond with automated responses.

Thanks,
*******************************.
Business Response
Date: 08/26/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 26th August 2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 08/30/2023

Complaint: 20297281

I am rejecting this response because:

I have not received the information apparently sent on August 26, 2023 from Amazon on my inbox and as I do not have any kind of access to my Amazon account I will not be able to check the "sent" information. Could you please let me know what is the specific information that will require my store to be reactivated.

Sincerely,

*****************************;
Business Response
Date: 08/31/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 31st August 2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 09/04/2023

Complaint: 20297281

I am rejecting this response because:
I did not receive that email with the requested information for my store deactivation, I have no clue what information you have requested. Please advise.
I also have attached a screenshot of my email inbox, where I can only see a BBB notification from August 31, 2023.

Sincerely,

*******************************
Business Response
Date: 09/07/2023
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on September 7th, 2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 09/11/2023

Complaint: 20297281

I am rejecting this response because:
I have not received any such information as of September 7, 2023, I continue to receive the same automated responses and as you know I do not have access to my Amazon seller account due to its suspension, Please tell me how I should proceed to continue with the appeal process.

Sincerely,

*******************************
Business Response
Date: 09/11/2023
Hello,

We have reviewed this account and the information provided. We have determined that this seller *** not sell on Amazon as their account *** have been used to engage in fraud or other illegal activity.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

Sincerely,
Amazon - Seller Performance
Customer Answer
Date: 09/12/2023

Complaint: 20297281

I am rejecting this response because:

You cannot determine this, as I have provided all the information I could discover regarding the deactivation of my store directly in the primary email address associated with my Amazon account. As previously communicated, I am unable to access my Amazon account because my username and password are invalid. I have already attempted to reset my password, but was unsuccessful.

Please assist me in gaining access to my account, regardless of whether my store is still deactivated, so that I can determine the necessary steps to reactivate it. Please direct me through this procedure.

Sincerely,
*******************************.
Initial Complaint
Date:07/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed order 112-5206113-3035414 on June 28 for a Naturalizer sandals for the amount of $117.92. The sandals were too narrow on my feet and I returned them on July 5th and ordered another pair for the correct size. Amazon already received the sandals back but refuse to refund my money. I already talked to several customer service agents that tell me ********************** will issue me the refund in 30 days after receiving the item and it may take another 30 days for it to be processed. Now I am without the money from the sandals I kept and also from the sandals I returned. I asked customer service why is ********************** withholding my money if they already received the product and they give me no answers for that. This is absurd to me as they may already even have sold the sandals I returned but refuse to refund me. Is Amazon gaining interest on return money now by waiting one month to refund customers? Is it even legal or ethical? I just want my money back and not trusting Amazon again with my hard earned money! The same day I had returned some merchandise to a website located in ***** and even they already refunded me for it but Amazon refuses! Are they waiting for me to forget I even returned the sandals and keeping the money? I definitely dont want to find out and need my money back since Amazon already received their product back!
Business Response
Date: 07/11/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-5206113-3035414 regrading the refund for the item you returned.

Based on return tracking information, the item marked as delivered at fulfillment center on Jul 7, 2023.

Refunds are processed within ***** days once we receive your return. Shortly after, you'll receive an e-mail message confirming your refund.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 07/12/2023

Complaint: 20297235

I am rejecting this response because:
This is just absurd! Can you tell me why are you waiting ***** days after receiving the product to issue me a refund? So for now on Amazon is also selling products and allowing customers to pay ***** later? Once you received the product you should refund me for what I paid for it and not wait to give me my money back!
I wont be trusting Amazon anymore as this is a very shade and unethical procedure to keep the customers money although you have the product back!
I have the right to have my money back now and if its was a more expensive purchase I would be suing Amazon but for now I am just never using Amazon ever again!
***************************
Initial Complaint
Date:07/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Regards, My name is *******************, and I am the owner of Dunav Sales LLC in Amazon seller.com, my account is still deactivated and apparently without any hope of being reinstated, I was accused through another account called SVE ZAUVEK LLC, this account was deactivated, and after that, Amazon deactivated mine.I received the deactivation message on March 14, 2022, my inventory list had been disabled and my funds withheld until further notice, they mentioned the relationship I had with the other account (SVE ZAUVEK), ********************** links the two accounts and their management because they are part of a family, this is my account and the other (SVE ZAUVEK) is in the name of my wife, it is possible that the management of both accounts has been given from the same place and the management has not been adequate. SVE ZAUVEK account has been appealed many times, and we have tried to find answers and none of them is concrete, so I decided to start the appeal process with my DUNAV SALES LLC account, I would like to know if it is necessary for me to send you any specific paperwork or my account records in order that you know in fact everything in Dunav Sales LLC is in my name and managed solely by me to my account be reestablished and funds released.Amazon can not retain my funds by accusing me of something that is not concrete, they can not accuse me and take a decision on something that I have already given enough arguments for my account to be reinstated. I consider that enough time has passed for my account to still be in this state, they have had enough time to investigate the case and give a conclusive answer with the information they need and the confirmation of this data, I invested in the account, please give me some answers. It is necessary to say that I will be very attentive if you need any specific information from me. Thank you very much for your attention and understanding in this case.************************* Sales LLC *************************************
Business Response
Date: 07/11/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 7/11/2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 07/12/2023

Complaint: 20296852

I am rejecting this response because:
Dear Better Business Bureau, I want to declare that I did not receive any email from Amazon requesting any specific information on 7/11/2023 as Amazon declares, the only information I have sent recently to Amazon emails attention was on July 5th, according to that, I provide all the account management history and opened this case with you (Better Business Bureau) because of the lack of response. Attached to this information you will find the last appeal sent. Please review the information and I will be attentive to any answer.
Sincerely,
*******************
Business Response
Date: 07/18/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from
the seller via email on 07/18/2023.
Thanks, Amazon.com Seller
Performance
Customer Answer
Date: 07/20/2023
Attached to this information you will find the last appeal sent. Please review the information and I will be attentive to any answer.
Customer Answer
Date: 08/08/2023
Regards, My name is *******************, and I am the owner of Dunav Sales LLC, by means of this message, I would like to explain the situation with my account since it is still deactivated and apparently without any hope of being reinstated, I have come to discover that Amazons refusal to reactivate my seller account is based in large part on an apparent link between my Store and a separate account (SVE ZAUVEK LLC) which may have violated one or more of Amazons policies,k this account has been deactivated as mine.
I received the deactivation message on March 14, 2022, my inventory list had been disabled and my funds withheld until further notice, they mentioned the relationship I had with the other account and that it was necessary to appeal first that account and then mine. As I have explained in previous submissions, Dunav Sales LLC is my only Amazon seller account. I do not own and have never managed, operated, or profited from any other store(s), including ***********
My deactivation notifications:

Amazon links the two accounts and their management, I am the legal representative of Dunav Sales LLC and the legal representative of (SVE ZAUVEK) is *******************. Apparently based on the fact that both profiles were accessed at various points from the same IP address. She and I both started our Amazon seller accounts at the same time, as becoming successful sellers on Amazon was an exciting dream that we wanted to share and experience together. We supported each other as we both navigated the account setup process for the first time, and we even decided to hire the same third-party management company/virtual assistant to help us run our respective stores.
In our ignorance, we would each use the same devices/same network to access our respective seller accounts; for instance, after I would finish managing my stores inventory, adjusting my product listings, reading my Seller Central messages & notifications, and communicating with customers, I would simply log out and allow ******************* to log in to her own account, at which point she would (presumably) perform those same functions on behalf of her store.
After having studied all of Amazons policies and prohibitions concerning multiple seller accounts; I accepted full responsibility to have violated the law:
Amazon's policy on multiple accounts states that each individual or business is allowed to have only one Amazon seller account. This policy is in place to maintain fairness and prevent fraudulent or deceptive practices on the platform. Violating this policy by creating or operating multiple seller accounts can result in penalties, including account suspension or termination.
Avoiding account linkage: ********************** has systems in place to detect and prevent account linkage. Account linkage refers to associating multiple accounts owned by the same person or entity. This includes creating new accounts to circumvent account suspension or restrictions.
I have sent appeals to several Amazon emails in order to get answers and none of them is concrete, so I decided to start the appeal process with my DUNAV SALES LLC account, I would like to know if it is necessary for me to send you any specific information or my account records so that you know that in fact everything in Dunav Sales LLC is in my name and managed solely by me in order for my account to be reestablished and funds released.
Amazon can not retain my funds by accusing me of something that is not concrete, you can not accuse me and take a decision on something that I have already given enough arguments for my account to be reactivated. I consider that enough time has passed for my account to still be in this state, they have had enough time to investigate the case and give a conclusive answer with the information they need and the confirmation of this data, I invested in the account, please give me some answers. It is necessary to say that I will be very attentive if you need any specific information from me.
Thank you very much for your attention and understanding in this case.
*******************
Dunav Sales LLC
*************************************

Business Response
Date: 08/15/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.

Regards,
Amazon
Business Response
Date: 08/18/2023
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 8/18/2023.
Thanks, Amazon.com Seller Performance
Customer Answer
Date: 08/22/2023

Complaint: 20296852

I am rejecting this response because:

Dear Better Business Bureau, I have sent all the information I have been requested regarding my store deactivation, you stated that Amazon sent me diffetent email in 3 different dates 7/11/2023, 07/18/2023, 8/18/2023, however, this informtion is not true, I did not received it, please provided me help.
I will be attentive to any response.

Regards,
Milan Puda

Milan Puda
Business Response
Date: 08/25/2023
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on August 25, 2023.
Thanks,
Amazon.com Seller Performance

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