Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,609 total complaints in the last 3 years.
22,044 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There are multiple transactions probably around 50 which item to return to Amazon and we have a carrier receipt for returns. Some we never received even a refund and we are re-charged for items that were returned so in essence, we are being double charged for items that were returned and we do not have at this point. I have contacted the carriers but theyre referring me back to Amazon and Amazon is referring me back to the carriers Im going in circles. So basically the bottom line is we returned items we have not received credit for some of them and recharged again. And the ones that we did receive credit they said that they did not receive the item so therefore theyre recharging back the accounts. It includes Amazon store card as well as personal charge cards.
Business Response
Date: 07/18/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference your account and have reviewed it in detail. We appreciate your feedback and are looking into the issue in detail.

Our Executive Escalations Team was already worked on this issue and the refunds were issued on Wednesday, July 12, 2023 and Friday, July 14, 2023.

You should see then on the original payment methods on your orders within 10 days of issue.

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:07/10/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 05/30/23 **** purchased an L7 Antminer (computer) from Keyestrade, a seller on Amazon.com. $4223.09 was paid to Amazon.com via Paypal with an expected delivery date of 07/05/23. The package was marked as delivered and the order was deemed completed by the seller on 06/05/23 using a false tracking number. **** was not notified by either the seller, Amazon.com, or the ***** and no package was delivered. On 07/08/23 **** contacted Amazon.com to report the failed delivery, and was informed the order was marked completed more than 30 days ago, and therefore Amazon.com would neither ask the seller to redeliver, refund the payment, nor give the sellers contact information. On 7/10/23 the **** verified the tracking information was counterfeit.
Business Response
Date: 07/12/2023
Hello,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and Im sorry to know that you have not received your order.

Upon investigating with our shipping department, we couldn't find the tracking details from **** which shows package delivered to exact shipping address.

In this case, to make things right I've cordinated with our internal team and issued refund of $4223.09 to your original payment method. You should see this refund posted to your account within 3-5 business days.

You can confirm complete refund details through your Amazon account.

I appreciate you working with me, and I'm optimistic your future experiences will be trouble free. Best wishes!

Hope this helps!! We appreciate you bringng this to our attention.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 07/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:07/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was re-charged for an item that was returned and Amazon had RECEIVED the refund. I was told multiple times I would receive my refund of ***** but have NOT received it. Now they will not give my money back and I have spent HOURS dealing with this. I want my money back immediately or I will seek legal action against Amazon. This is FRAUD and THEFT. You charged my credit card without my permission. Give me my money back NOW! I am a LOYAL customer who spends THOUSANDS OF DOLLARS on products and you do this...114-4174741-8141000 - DRESHOW Fascinators Hat Flower Mesh Ribbons Feathers on a Headband and a Clip Tea Party Headwear for Girls and Women
Business Response
Date: 07/11/2023
Hello,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed complaint details and I'm sorry to know that you have been charged again.

This is because, your returns might not be scanned properly at our returns center.

Upon checking with our internal team, I can confirm that refund of $16.45 processed to your original payment method on Monday, July 10, 2023. You should see this refund posted to your account within 3-5 business days.

We appreciate you bringing this to our attention.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*******,
Amazon.com
***********************************
Initial Complaint
Date:07/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/5/2023 I had a package delivered to my home by amazon. It was roughly 8:15 in the morning. I was outside and noticed a vehicle at my barn and a person wondering back and fourth on the property. Natural, I jumped on my ranger, down the driveway I went to see who was at my Barn. The barn sets right off the road and is about 450 yrds from my home. As I came through the gate the Amazon driver was bent over urinating in my driveway. Ok I get it, I work outside and dont have access to a bathroom either. She out of embarrassment, jumps in her car to leave and instead of going straight down the driveway she is on an angle and hits the middle of my barn. I see her do this, she pulls forward and backs out not stopping or saying a word too me. So I take pictures and contact Amazon. I spoke with a lady she sent me an email to file a claim. (FLX202355354). I fill out the report and says a claim adjuster will contact me. ***** emails me and says to get a quote for damages.. So I do from a licensed contractor. I send the quote in then ***** says he has to send there adjuster out. He comes out, had to miss a day of work. Says it will be about two weeks.. there has been nothing done to fix my barn the proper way. Now I have rodents in the siding eating away at my drywall. So they need to fix what was damaged the right way. Not the easy way. *** contacted both claims and the adjuster and keep getting the run around.
Business Response
Date: 07/12/2023
Hello,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to learn of the incident you reported related to driver.

We have forwarded your case to our dedicated claims administrator, ARC, in partnership with the **************** Partner to investigate.

They are still waiting on the appraisal from the adjuster to obtain the final report to move forward with the claim.

Our team will directly contact you regarding this issue.

Hope this helps!! We appreciate you bringng this to our attention.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************

Business Response
Date: 07/25/2023
**************,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the concern with the incident during delivery, and have looked into the matter. I realize your frustration in this matter.

This has escalated this issue to our dedicated claims team ARC for review. They need to take more action in this case, Amazon **************** is not able to offer any insights into the issue. .

We have advised ARC to reach out to the adjuster once again to obtain the final report to move forward with the claim. As soon as we have the final appraisal report, we may move forward with the claim.

I would request you to reach the adjuster once more. If you have any further questions or concerns please email the adjuster at FLX202355354-flexna@ arcclaims.net.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:07/10/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had purchased an Apple Watch series 8 from Amazon and returned it to an Amazon Locker. Amazon lost the item and refused refund. The item seems to be lost by Amazon. I had filed a chargeback with my credit card which was refused as Amazon claimed the item was not returned. I had personally dropped of the item at an Amazon Locker and received a confirmation that it was returned. Amazon Lockers are operated by Amazon so the item was back in Amazon's possession. Them losing it post that is not my problem.
Business Response
Date: 07/14/2023
Hello,
We received your email regarding the order 111-4995724-2891449.

We have requested a refund for USD ****** to your bank account. This refund should be posted in the next 5 business days. Please contact your card issuer for support in locating this refund.

If we closed your account due to this dispute, we have now reinstated it. You should be able to sign in and place orders as normal.

We appreciate your cooperation in resolving this matter.
---
*****

Account Specialist

Amazon.com | Amazon Disputes Team
Customer Answer
Date: 07/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:07/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/24/2023, I purchased a Deluxe Velocity Fast High ********************************* Mobility Scooter from Amazon (Order # ***-6518768-615301) using my Affirm account. On 6/7/2023, Amazon confirmed they received my email requesting refund (see attachment). I never received the scooter or refund to my Affirm account as requested. I have spoken to numerous representatives and gotten the run around.
Business Response
Date: 08/10/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the issue you have shared with reference the refund to your Affirm account. I do have the option to request to issue it as a gift card balance to your account at this time.

Please write me back if this works for you as I would like to make sure the issue can be closed quickly for you. Feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

I look forward to hearing from you.

Regards,
Raman R.
Amazon.com
***********************************
Customer Answer
Date: 08/17/2023
I have informed Amazon numerous timesI do not want an Amazon gift card. I want my money refunded to my original payment method, which was Affirm.
Business Response
Date: 08/31/2023
Hello ******,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We apologies for the inconvenience caused with this return and refund.

I completely understand your request that you do not want a refund to Gift card, however we are sorry to inform you that we do not have an option to issue refund to Original payment method affirm.

We request your patience and understanding in this.
We look forward to seeing you again soon.

Regards,
*****
*****************************
Initial Complaint
Date:07/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon mistakenly suspended my ASIN B0BM9PTRCD and variations of it. ASIN B0BM9PTRCD along with the following suspended variations: B0BLZKYMQS, B0BLZNJL9D, B0BLZKN61G, B0BLZML8MF, B0BLZJ2642, B0BLZK554J, B0BLZLXM6N, B0BLZMNKSD, B0BLZKSPRF, B0BLZK4VMX, B0BLZN7H3B, B0BLZMHGM8, B0BLZPTNCZ, B0BLZLMRJW, B0BLZLVHLY, B0BLZKY94J had a trademark complaint filed against me for ********** trademark violation (*******), Complaint ID: ***********. My product, ASIN, and all variations are sold under the **************** trademark (********). I have the registration for this trademark, and I am the sole owner of it. As proof, I am also attaching the original Trademark Application for the **************** trademark (********).Please note that ********** trademark (*******) and the **************** trademark (********) are completely different trademarks. My **************** trademark (********) and ********** trademark (*******) have different registration numbers, logos, and owner information. My suspended listing and all of its variations mentioned only the trademark **************** in the attributes of the listing, including the brand name attribute. I am confident that the suspension of my ASIN B0BM9PTRCD and all variations occurred due to an obvious mistake in the similarity of trademark names. I do not understand how Amazon could preventively suspend my ASINs without any preliminary investigation and considering the real situation. Because of such irresponsibility of Amazon Support and unwillingness to understand the problem, I am incurring huge daily losses for my business. I'm just shocked by the arrogance of Amazon employees and their indifference. Please reactivate the erroneously suspended ASIN B0BM9PTRCD along with the suspended variations.Thank you in advance for any assistance you provide!List of attachments: **************** Trademark Application, Principal Register (Original), ***** website screenshot for the **************** trademark (********), ***** website screenshot for PETMAN trademark (*******)
Business Response
Date: 07/11/2023
Hello,

We have reviewed this sellers account and confirmed the appeals submitted through their Account Health Dashboard on 7/11/2023 are pending review.

Thanks,
Amazon.com
Customer Answer
Date: 07/12/2023

Complaint: 20298393

I am rejecting this response because: In a notification dated July 12, 23, from Amazon, I was required to provide additional evidence that the violation was wrong. I have this additional information. I am attaching screenshots of the Product Detail Page of my main ASIN product variation **************** No Pull Dog Harness. Please ensure that in bullet points, listing pictures, A+ content, and product descriptions, I have used my registered trademark ****************, only. Link to the information page my **************** brand on the ***** official website: (********************************************************************************************************************************)
Complainant Trademark Information Page Link: *******************************************************************************************************************************

I lose a lot of money daily while my product is suspended. At the same time, I dont understand why Amazon support does not pay attention to an obvious system error. Just because my trademark and someone else trademark have a verbal similarity and the common word "Petman" my product was suspended. Once again, I repeat that ****************************** trademark has official ***** registration and my listing used only my own trademark mentioning.
Sincerely,

*******************
Business Response
Date: 07/18/2023
Hello,

We have reviewed this sellers appeal and we are unable to reinstate the seller listings and we have shared the communication with seller on 7/18/2023.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:07/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an electric scooter from Amazon on May 28, 2023, for $399.00 It was delivered by Amazon on June 3, 2023 Order# ***-0791020-7433866 Tracking# TBA306925851465 I called Amazon on June 28 to have it returned for a full refund, it was within 30 days of receipt.They printed a *** label on June 30, 2023, and came to my home with the label to pick up the scooter by *** on Monday July 3, 2023 *** Tracking#1Z8Y5R462644226674 The scooter was destined from my home in ******* to Amazon in ****** **.This only takes 3 days travel time, *** lost the scooter in transit on Thursday July 7, 2023 Their website says "On the way" but I called *** and they said it was lost, and Amazon had to call them since they were the shipper for filing a lost claim, calling Amazon overseas call center, over a dozen times in 4 days, they refuse to call ***, refuse to file a claim and refuse to give me a refund.They have refused to assist me or call the shipper and have taken my money.****************************************************************************************************
Business Response
Date: 07/11/2023
Hello,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed complaint details and I'm sorry to know that you haven't received refund for your return.

Upon checking with our shipping department, we do not see any update as of 10Th July.

In this case, we need to investigate with carrier in order to proceed with refund.

When once your return is scanned by our returns center, you will get an information about your refund status. We would request you to wait as informed by our customer service team.

Concerning your feedback about the delivery, I've forwarded to the appropriate team internally for their review. I'm sure our Internal Transportation Team will look into this instance and will try to rectify these errors from carrier.

We appreciate you bringing this to our attention.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 07/13/2023

Complaint: 20298055

I am rejecting this response because:
You have already received the item back after *** lost it for 2 weeks.
Refund my money so I can cancel the back dispute against your company and offer me more then $10.00 for your tying up over $350.00 of my money due to negligence.

Sincerely,

*******************
Business Response
Date: 07/18/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email regarding your return on order 112-0791020-7433866.We kindly request you to contact your card issuer and have the dispute resolved in your favor.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 07/20/2023

Complaint: 20298055

I am rejecting this response because:
The item was returned to amazon over 7 days ago and lied to my bank about never recieveing it back and
challenged my dispute.
AMAZON HAS THE **** BACK WHERE IS MY REFUND.

****************************************************************************************************************

Sincerely,

*******************
Business Response
Date: 07/23/2023
Hello ******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the return refund process on the item returned from the order #***-0791020-7433866.

I've reviewed the details of the return and see that the return is successfully received and processed on July 21, 2023. A full refund on the order for $320.99 was processed back to your payment method used on the order.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days.

You can view the status of your refund in Your Account here:

***********************************************************************************

Further, your can find more information on our returns and refunds from our help pages here:

*************************************************************************************

I hope this information helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 07/24/2023

Complaint: 20298055

I am rejecting this response because:
I still have not had my refund released or amazon compensating me for the time it took to get my return from July ****, 2023 and tied up $320.99 of my money.

Sincerely,

*******************
Initial Complaint
Date:07/10/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 9th 2023 a deal for Bud Light 30pk was purchased with a deal being shown on their mail in flyer showing a buy 2 get each 30pk for $15.99. In person at the store the price was wrong showing ***** each for buying 2. Store refused to change price and I believe this is false advertising and stealing from customers coming for this deal
Business Response
Date: 07/21/2023
Hello ****,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply and checked with the concerned department in this matter.

They've mentioned that the issue was taken care by the store. They've issued a refund after the incident was reported.

Also as a goodwill gesture we would like to offer a promotional certificate of $10.00 to your amazon account.

We request you to share the email address which is registered in you amazon account, so that we can add the promotional certificate.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:07/10/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned a camera 2 weeks ago and I have not gotten a refund. Then today, I talked with ****** on Amazon Chat. Firstly, his responses were covered in grammatical issues, his starting line was "My name is. How can I help you today" and then went to misspell simple words. Then he said they have my item but won't offer a refund because they have until 7/30/2023. Why is it taking so long? When i asked, he said he explained they have until 7/30/2023. Everything else was immediately refunded but not this item. I just want the money back to purchase a different camera and I would appreciate someone who has basic communication and grammatical capacities who doesn't get rude with me. I want my refund of $427.99 and Amazon to hire competent people.
Business Response
Date: 07/11/2023
Hello *****************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the return refund for the Order ID: *******************.

I apologize for the inconvenience that you've experienced in this case.

Upon checking, I see that the order refund is yet to be processed and it will take time for the returns center to get it done.

Unfortunately, we'll not be able to take any action on the refund for this order from our end.

I would request you to wait for the refund and update from the appropriate team.

If there was any alternative for the refund, we would have surely helped.

Regards,
Arun

Amazon.com
*****************************
Customer Answer
Date: 07/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Amazon.com is BBB Accredited.