Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,335 total complaints in the last 3 years.
21,787 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/29/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was talking to someone one the phone thinking it was Gig squad, but it was someone in *****. The person said I had a virus in my computer, and they had asked access to my device, When they accessed my computer this person asked me to pay $1850 fee for the service, and that was fising to me so I disconnected the call without providing any of my personal information to them.Two days later I noticed a charge of the same amount on my ***** Fargo credit card for a purchase that was made on Amazon. I contacted WF, and they reversed the charges, but Amazon is still holding me responsible for the charges. I have contacted them multiple times , and not getting anywhere.I have received 2 emails from their from team, the first one came on 3/15/2023 stated that they have requested your card issuer to close the dispute in your favor. Therefore, we no longer need to charge your account for this order, and the second one came on 3/26/2023 holding me responsible for the fraudulent charges.I will need assistance to get this resolve.Thank you,
Business Response
Date: 04/26/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email regarding the unauthorized order.To correct this problem, we had asked your card issuer to close the dispute in your favor.

You should have received a refund of USD 1850.00 on your credit card .
The last email sent was a duplicate of a previous dispute notification. Please ignore the previous email. No further response is required.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 04/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:03/29/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Re Order# ***-0438329-1729031, I received a package that Amazon purported to be the item I ordered. The item I ordered was not inside the envelope. Please refund the item and provide a courtesy credit for this hassle.
Business Response
Date: 03/30/2023
Hello ****,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reveiwed your complaint details and I'm sorry to know that you haven't received your order #***-0438329-1729031.

Upon investigating with carrier department, I can confirm that your package delivered to your front door on Wednesday, March 29.

Based on the result of investigation, we wont be able to provide refund/replacement at this time.

While we respect your request for additional credit, unfortunately I'm unable to honor it.

Thank you for bringing this to our attention.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 03/31/2023

Complaint: 19870084

I am rejecting this response because Amazon failed to absorb what I wrote and seems to have provided a canned response, presumably AI generated or assisted. And they failed to appropriately resolve the situation. A delivered envelope does not fulfill Amazon's obligation for my purchase of an item. The envelope must of course contain the item that I ordered. I have informed them that it did not. I am legally entitled to a refund and Amazon has obstinately refused.

Sincerely,

****************
Business Response
Date: 04/04/2023
Hello ****,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to us.

As informed, we wont be able to provide any refund/replacement at this time.

If you did not find the order, request you to dispute with your bank.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 04/17/2023
I am unsatisfied with Amazon's AI-generated response. Please note that Amazon's response was simply stonewalling and reiterating their prior position without providing any other information or assistance. I am rejecting this response because Amazon failed to absorb what I wrote and seems to have provided a canned response. And they failed to appropriately resolve the situation. A delivered envelope does not fulfill Amazon's obligation for my purchase of an item. The envelope must of course contain the item that I ordered. I have informed them that it did not. I am legally entitled to a refund and Amazon has obstinately refused.
Initial Complaint
Date:03/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are a seller on Amazon. This complaint is regarding an A-to-Z Guarantee claim for "Package didn't arrive" that Amazon has wrongly granted. Amazon refuses to revert their decision despite overwhelming evidence in our favor. The order # in question is 113-6966285-6560224 for a Pentair *************** System, part # ******. The item's value is $233.60. The order's Ship by date: Mon, Mar 20, 2023, shipped on Mar 20, 2023 (on time). Deliver by: Fri, Mar 24, 2023, DELIVERED on 3/22/2023 (early) via ***** tracking # *************** which was provided on the date of shipment. Upon delivery of the package, an image was provided by *****. Please review the screenshot of the tracking attached. Despite the clear evidence that the package was delivered to the customer, ********************** granted the claim. They deducted the refund from our account, and they are using it to negatively impact our Order Defect Rate. This is so wrong. How can you argue the photographic evidence? There is literally a photo of the delivered package ON the customer's doorstep. This is a very clear case of a customer abusing the A-to-Z Claim system to steal from us on the Amazon seller platform, as all of the evidence clearly proves that the package was successfully delivered to the customer. ********************** refuses to acknowledge the evidence and chooses rather to take the word of the buyer, who is clearly lying, and punish US for their lie. I have attached a second screenshot from our Amazon store's account health. In the past 60 days/4,255 orders, prior to this abuse of power by Amazon, our Order Defect Rate is 0%, 0% A-to-Z claims, 0% negative feedback, 0% chargeback claims. This should speak volumes to Amazon and to BBB how we treat our business and the people who purchase our products.We have done everything correctly as proven above, only to be violated by Amazon in favor of a thief/scammer. We kindly request BBB assists us to help overturn this egregious decision made for this claim.
Business Response
Date: 03/31/2023

Hello,

We have reviewed the issue filed for the order and noticed that the Seller was debited for the Claim amount.
The tracking number provided by Seller, doesn't show delivery confirmation with a signature acceptance. Hence , we cannot validate whether the Buyer has received the item or not.
Hence, we are unable to reverse the decision made on the order.

Customer Answer
Date: 03/31/2023

Complaint: 19869851

I am rejecting this response because:
Amazons response to our complaint is a clear example of their continued perpetuation of anti-competitive/unfair business practices. They do not hold themselves to the same standards that they hold third-party sellers to. Amazon does not give their own seller account an Order Defect Rate. They do not negatively impact their own (non-existent) Order Defect Rate when their orders are delivered without a required signature, nor when they deliver packages late. They only punish third-party sellers on the platform; not themselves. They are exempt to the standards. As you may be aware, the Order Defect Rate is a crucial factor that Amazon uses to consider which sellers are placed in the "Buy Box". Because they are exempt from their own Order Defect rules, they continue to create anti-competitive advantages for themselves on the platform.

Furthermore, none of their own packages are ever delivered with a signature required. Amazon uses exactly the same method for verifying a delivered package that we used for this specific order: an image provided by the carrier. See attached example. In other words, an image of delivery with no signature is sufficient proof when Amazon delivers their own package. However, when we deliver a package via ***** and have an image provided by the carrier as proof of delivery, this photographic evidence suddenly becomes insufficient proof. This is completely unfair and Amazon is again creating an anti-competitive environment in favor of themselves by doing so. If Amazon is going to continue to utilize a delivery image as proof of their own deliveries, then they should NOT be allowed to deny our appeal to this claim when we have provided the same sufficient evidence that this order has been delivered to this customer.

Sincerely,

*********************
Initial Complaint
Date:03/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
3/29/2023 @ 8:17 a.m. - ordered (1) Can Am Outlander 570 650 850 **** LinQ **** gal Audio Cargo Box #********* for $19.40 showed (3) in stock and was given a delivery date of 11 April 2023, the original price was listed as $713.99 but save 97% was listed in a Red banner as listed in the attached picture 3/29/2023 @ 8:17 a.m. - ordered (2) Can Am Outlander 570 650 850 **** LinQ **** gal Audio Cargo Box #********* for $38.80 showed (2) in stock and was given a delivery date of 11 April 2023, the original price was listed as $713.99 but save 97% was listed in a Red banner as listed in the attached picture I initially ordered just the one for my ATV, however I went back and ordered the other two for my friends who also have ATV's that could use this item I finished the ordering process of shipping address and my credit card billing and was given a Delivery date of April 11 2023 3/29/2023 @ 13:17 I received an email from Amazon stating my orders had been cancelled.3/29/2023 @ 14:21 I called Amazon customer service to inquire as to why they had been cancelled. I was told by the customer service representative that the third party had cancelled my order because it was out of stock even though during the ordering process it showed the items in stock and then given a delivery date. What I believe happened was when I purchased the items, my order was sent to the third party to get ready for shipping. At that time they realized that the price of the item sold was erroneous on their part and instead of honoring the listed price, they said it was out of stock so they would not lose the money on their end. The only problem with that is that I have all the screenshots of this transaction. I just feel like this is bad for business especially to the consumer. We are all looking for better deals especially in this economy. I would still like to get the item I ordered for the price I ageed to pay through Amazon's website.
Business Response
Date: 03/30/2023
Hello *******************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Pricing issue on the Order ID: *******************.

I apologize for the inconvenience that you've experienced in this case.

I've checked and see that this is a seller fulfilled order and the order was canceled due to Pricing error on the product.

I would like to inform you that we'll not be able to take any action on this order or the product pricing in this case.

If there was any option from our end. we would have surely helped you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Initial Complaint
Date:03/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Laptop from Amazon for 4,515$ on April 8. It was being bought from Amazon but being shipped from an ******** based company called Intelcom Courier. A man then showed up on my door on the 14 saying he was there for a return. After telling him I wasn't returning anything he then said he made a mistake and then left. I then received a message from Amazon saying Intelcom ran into an issue in delivery and they would attempt to ship it again. The laptop was then delivered on the 18. When I opened the box I immediately knew it was the incorrect laptop. It was of low quality and looked to have been previously used. I then immediately got in contact with Amazon support informing them I received the wrong item and would like to return it to get a refund. My return was then accepted and I was sent the stickers and tags needed to send it back to Amazon. I took a picture of both the laptop and box to have evidence of both the incorrect laptop and of me sending back said item. It was sent back the next day. I then received an email informing me that Amazon had received the incorrect item and was not the one they had sent. I then got into a back and forth email chain explaining that was the laptop I received and immediately returned. We then got on the phone with Amazon support explaining the situation and how I was not at fault. They then said they would investigate the issue. I then received a email informing me that they have investigated and found they sent the right laptop to Intelcom. They then said there decision was final and procceeded to ghost my emails and communication ended.We then filed a police report, explaining how we thought the laptop might have been switched at somepoint and the police investigated the matter. They could not find evidence of where the laptop was switched out and Amazon has taken no responsibility or even shown evidence of their investigation or proof that the correct laptop was even shipped. I would appreciate any assistance.
Business Response
Date: 03/30/2023
Hello ****,

I'm ***********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the item returned in the order #***-2859969-6906667.

I've reviewed the details and see that our internal team has already reviewed the details and responded on the issue. Below is their recent correspondence sent to your registered email address.

"Thank you for helping us better understand the activity on your account. We closely examined your account, any related accounts, and your order history to ensure that any decision regarding your account was made according to our policies.

If you have no further feedback regarding your shopping experience, we can close this conversation and you can continue to shop as usual on Amazon.ca.

We cannot issue a refund for this order as we have received different / wrong item in the return. This decision is final."

Thank you for your understanding. We appreciate your business and hope to have the opportunity to serve you again in the future.
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 03/30/2023

Complaint: 19869217

I am rejecting this response because there is no evidence provided by Amazon of their claims. There was no investigation done of the courier company by Amazon. No direct communication with Amazon and no evidence requested of me by Amazon. There are also multiple stories across ****** with this exact scenario, including a recent *** ******* story. I belive there is a theft ring acossiated with Amazon delivery. Most cases such as this one are in relation expensive technology and computers. Amazon has repeatedly refused to investigate and blame victims such as me across ******. Despite years of purchase from Amazon by my family, with a zero return history we were accused of fraud without any evidence.

Sincerely,

*******************
Initial Complaint
Date:03/29/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Nikon camera lens from Amazon (order # ***-7189644-2088232 on March 1, 2023. After using for a few shots the difference between this and 35mm lens was insignificant, the frame of view didn't feel any wider for most shots hence I returned the item. It was dropped off to *** on March 17th and delivered on March 20th, *** tracking # 1Z6E56739027246734.I'm getting the run around the the refund the interest on the credit card is coming due. After contacting support they said they tried but couldn't initiate the refund but now in my account I can no longer see that the refund process is in progress - only the option to start a new one.Amazon already has my returned item so release my $867.68 refund!Attached is Amazon chat confirming the item was received back and their inability to provide the refund on the chat.
Business Response
Date: 03/30/2023
Hello ***********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the return of Order ID: *******************.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that the refund for the returned items will be processed automatically and we'll not be able to take any action on it from our end.

I would request you to wait for the refund as it will take time for the returned items to be processed and refunded accordingly.

If there was any option for refund, we would have surely helped.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Customer Answer
Date: 04/03/2023

Better Business Bureau:
The refund came through on April 1st, 2023.

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:03/29/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 2nd generation Airpod Pros off of Amazon and when I received my package, I opened up the apple airpod box and found it to be missing both the case and airpod earbuds itself. I was essentially was sent an Apple airpods box by amazon. After contacting their customer service ********************** has refused to refund or cooperate with me and is demanding a police report, although I was told its not possible as its not theft directly from my own local police department. I was told I would not be able to file a police report for circumstances like the one Im dealing with, and to take action directly with Amazon which is refusing to cooperate with me, and demands a police report I cannot make instead.
Business Response
Date: 03/30/2023
Hello Yama,

I'm ***********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that you haven't received your items from order #***-3002948-4308218. I see the details of the order were already reviewed by our internal team and sent an email correspondence on the issue. Below is the correspondence sent.

"Based on the outcome of our investigations, we believe the item was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:

- Information collected at the point of delivery.
- The package weight and reported condition upon delivery.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state and include the following:

- The delivery address regarding this incident.
- The items were delivered according to the carrier tracking.
- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
- The date the report was created.
- If the Police Report was created over the phone: The name and badge number of the reporting officer.

Were unable to accept Police Reports that are in pending or any other incomplete status. The Police Report must be filed before Friday, 12 May 2023 and provided in English or Spanish to be considered for review. Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Thank you for your understanding."

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 03/30/2023

Complaint: 19869076

I am rejecting this response because: I have already attempted to file a police report but as Amazon refuses to acknowledge repeatedly that theft has not occurred, which makes filing a police report not possible. This is an amazon delivery, warehouse or manufacturer issue. I received a box of airpods that had the item missing. How can you prove it was in there and tell me to file a police report for a theft that didnt occur. I am missing my item and have told amazon multiple times that filing a police report on an item missing from package isnt possible, youre free to call my local police station and ask them yourselves. I want a replacement or refund, I went to BBB as a last resort because amazon is refusing to look at the facts of my situation.

Sincerely,

***************************
Initial Complaint
Date:03/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon closed my account because I ask for too many refunds when they deliver my package to the wrong locations. This is what is showing on the email:AMZN_CA has confirmed that the shipment you reported lost was delivered to you on Sunday, 26 March, 2023 at *************** ************************************************************************************AMZN_CA has confirmed the Baby Brezza Formula Pro Advanced WiFi Formula Dispenser Machine - Automatically Mix a Warm Formula Bottle Instantly - Easily Make Bottle with Automati you ordered was in the box at the time it left our fulfillment center and that the box was delivered to you intact. As a result, we cannot issue a replacement or a refund for this item.The following list shows the details of some orders where refunds were issued:-- 702-*******-****232, ****************** Options+ Baby Bottles Pink Gift Set with Silicone Teether, Pink Sippy Cup, Pink Bottle Brush and Travel Caps, Includes 6 Narrow Pink Baby , the carrier confirmed the delivery but the package was claimed lost -- 702-*******-****808, CeraVe Healing ointment | 3 ounce | cracked skin repair skin protectant with petrolatum ceramides | lanolin & fragrance free, 3 Ounce , the carrier confirmed the delivery but the package was claimed lost -- 702-*******-****857, Calore Rugs Mordern Soft Abstract Distressed Area Rugs for Living Room/Bedroom/Dining Room,Medium Pile Carpet Floor Mat (2.6 x 3.9 ft, Gray/Beige), the carrier confirmed the delivery but the package was claimed lost The most recent order I wasn't even home at the time of delivery and I have video proof of that, yet it says it was handed to resident. The package also requires a signature which the delivery driver did not collect also!The other 3 deliveries were delivered to the wrong building, the delivery photos show that clearly. Amazon can easily go back and compare the delivery photos and see the delivery driver delivered to the building beside us.They also continue to charge for prime after closing my account!
Business Response
Date: 03/30/2023
Hello ***************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Account closure issues.

I apologize for the inconvenience that you've experienced in this case.

As per the update from the team, they'll not reopen your closed Amazon accounts and this decision is final.

We'll not be able to make any changes on it from our end.

If there was any alternative, we would have surely helped.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Initial Complaint
Date:03/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
this is regarding an major problem with Amazon Fresh. The issue Refunding cancel order placed 3/5/23" using EBT/Snap food program customer service supervisor and billing do not know how to handle this It got so bad that customer service promise the funds take will be returned to us in 3 to 5 days then l was told 7 to 10 days so l waited still nothing was refunded or returned. Now l am told its pass the grace ****** to return the taking funds Remember they order was never delivered Actually Amazon Fresh cancel my order stated it was insufficient funds but there system took the ********** can not get it back Fund was never returned... Now customer service supervisor just listen to our plead of a refund/return then hang up I even ask if they can not return the funds l was willing to take Amazon Fresh credit to buy food..l am a single mother l need the foods more than anything else I am desperate to get my funds back I have document of the cancelled order and the funds taken.. It is also recorded in the Amazon system Amazon it aware these fact are true - l have emails from Amazon customer service stating everything l wrote here but still no returned of *****
Business Response
Date: 03/30/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order#***-5455349-2853065 and 113-5733143-1487437.

After careful review, we see both the orders cancelled. In this case, we request you to contact your card provider with the order cancellation email shared from our end on your registered email ID, so that they can review the details and help you with further updates on refund.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 03/30/2023

Complaint: 19868839

The CalFresh Program, formerly known as Food Stamps and federally known as the Supplemental Nutrition Assistance Program or SNAP, add to your food budget to put healthy and nutritious food on the table. The program issues monthly electronic benefits that can be used to buy most foods at many markets, food stores, and farmers markets.
Your suggestion is acceptable I have included the definition of what was taken from me these are as it say federally ****s there is no one to calling. The only call we can do is too contact the merchant the government accepted to service needy families. Amazon has never even tried to reverse this error
This is a not a debit card but federal ****s my monthly grant ***** for household food that apparently Amazon refuses to RETURN
Amazon has been paid in full from the government- for a service they did not provide. This is the issues making a needy family whole again
I don't understand how Amazon can justify keeping my monthly grant **** all the while my family go without food for month of March
Please return what Amazon took.I had been in contact with my County worker at no time did Amazon start a reversal of ****s
WHY. ??
Initial Complaint
Date:03/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 5, 2022 I purchased a Razor ****************** Four ******* for $748.99. I returned it December 27, 2022 for a refund. It been several months and I still havent been refunded and Amazon keep giving me excuses. I have made several attempts to resolve this matter but Amazon keep telling me the same thing, that they tried to refund the money to ************* and it was rejected. Discover said their was no attempt from Amazon. I need this refund settled because I cant get anywhere with this issue on the phone.
Business Response
Date: 05/19/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

Thank you for your email.We have requested a refund for ****** USD to your bank account. This refund should be posted in the next 5 business days. Please contact your card issuer for support in locating this refund.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 05/22/2023

Complaint: 19868611

I am rejecting this response because: The amount is not correct ($748.99) and they know from the receipt that it is wrong.

Sincerely,

***************************
Business Response
Date: 06/09/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email.Kindly note the refunds issued may be for the order total less original and/or return shipping fees and/or a restocking fee, depending on the associated returns policy.Shipping and handling charges may not be refunded under certain circumstances within the policy available for review on our website.No further refund is due.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****

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