Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,668 total complaints in the last 3 years.
22,071 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/10/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In the area of June 20 I ordered a laptop from Amazon at a great low price when it arrived I noticed that I got a monitor Instead of a laptop so I messaged back and forth multiple times with Amazon chat service and after giving me a horrible run around about how they can't send me the correct item they finally promised to ship the laptop to me and lo *** behold I get another monitor So now I have 2 huge bulky boxes sitting in my apartment and I need to be busy returning them and still didn't get the item I ordered and now Amazon blocked my option to chat with a representative What I am asking of Amazon since it's sold and shipped from Amazon is to please send me the correct item and not just keep shipping a messed up listing that sells laptops *** ships monitors
Business Response
Date: 07/11/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared about your purchase on the order ending **** and have looked into the matter in detail. At this point in time, the item shows as "Temporarily out of stock." and we will not be able to ship out a replacement.

We strongly recommend you use the prepaid label option issued on the order to return the items for a refund.

I have passed on your feedback to our internal teams to review the listing and actual items shipped to take corrective action. I will not be able to share their findings and/or action taken but assure you that the issue should be resolved soon.

We appreciate your understanding in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 07/14/2023

Complaint: 20301697

I am rejecting this response because:
I was promised 3 times that I will be getting a laptop and not a monitor so I don't care if it's out of stock
Send me a similar laptop and ill be happy

Sincerely,

********************
Initial Complaint
Date:07/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORIGINALLY PURCHASED ICE MAKER JULY 20, 2022. IT WORKED FOR APPROXIMATELY 5 MONTHS THEN STARTED MAKING LOUD SQUEALING AND GRINDING NOISES SCARING MY CHILDREN AND LEAKING WATER BADLY FROM THE BOTTON S**** UNDER THE ***** LEFT SIDE OF THE MACHINE. WATER WAS OVER MY COUNTER TOP AND DRIPPING ALL ON THE KITCHEN FLOOR. THEN BROKEN PIECES OF METAL WAS COMING OUT WITH THE ICE. I CONTACTED CUSTOMER SUPPORT EMAIL AND I HAD TO PROVIDE VIDEO PROOF AND I GLADLY SUBMITTED IT. I WAS APPROVED FOR A REPLACEMENT. I RECEIVED IT IN JANUARY AND THE REPLACEMENT DID NOT LAST EVEN SIX MONTHS! IT TOO STARTED SPITTING OUT METAL PIECES INTO THE ICE, AND LEAKING, AND MAKING LOUD NOISES. MANUFACTURE WARRANTY IS 1 YEAR. I CONTACTED COSTUMER SERVICE AGAIN AND THEY ASKED FOR SERIAL NUMBER AND VIDEO PROOF. I PROVIDED. THEY THEN TOOK A WHILE TO RESPOND THEN SAID WOULD I LIKE A REFUND? I SAID FINE BECAUSE IM NOW SEEING I WAISTED MY MONEY. I THEN INFORMED THEM THAT I PAID WITH A ONE TIME USE PREPAID MASTERCARD GIFT CARD THAT I USED UP AND I NO LONGER HAVE. SO HOW WILL I RECEIVED MY REFUND?? (BECAUSE REMIND YOU MY ORIGINAL PURCHASE WAS JULY 27th 2022 AND MY REPLACEMENT WAS RECEIVED JANUARY 2023) THEY REPLIED, Sorry, we have been unable to request a replacement shipment.What is the amount of your gift card and did you pay in full with the gift card? I PROVIDED A SCREENSHOT OF MY AMAZON ORDER SHOWING I PAID $377.04 TOTAL. THEY REPLIED, Sorry, we can only refund to your original amazon order. I THEN REPLIED THAT THIS IS VERY UNFAIR TWO RECEIVE TWO DEFECTIVE ICE MAKERS. NO MORE REPLACEMENTS AND NOW NO REFUND??? IS THERE A MANAGER I CAN SPEAK TO? THAT WAS 6/27/23 THEY STOPPED RESPONDING. I CONTACTED AMAZON FOR INSIGHT ON A REFUND TELLING THEM HOW THE COMPANY THAT SELLS ON THEIR PLATFORM IS TREATING ITS CUSTOMERS THEY TOLD ME MY RETURN WINDOW WITH AMAZON IS NOW CLOSED CONTACT THE MANUFACTURER. $377 WASTED!AND MY 11 YEAR OLD ALMOST SWALLOWED A PIECE OF METAL FROM THE REPLACEMENT ICE MAKER!
Business Response
Date: 07/12/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-2580731-9357808 as the item stopped working.

Based the order details, the return window for the item expired long ago and you already contacted the manufacture.

I request you to work with the manufacture to check for the options as they can only take action .

Due to the return window from our end we don't have any option to take action on it.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 07/12/2023

Complaint: 20301664

I am rejecting this response because:

I have already been told this by Amazon
my complaint is that were no help and the company selling on their platform is no longer responding or abiding by their warranty policy. The only information I can get on the company that sells under Amazon.com is this email address ***********************
it is unfair that Amazon is allowing its customers to be scammed like this.
Seller will no longer respond to me after I asked to speak to a manager. And it is totally unfair that Amazon will not step in and help. Be courteous enough to reach out to the seller or something. They just keep telling me my Amazon returns windo is closed. I know this already. My issue is buying an item off of their platform that had a 1 year manufacturer warranty and the item only worked for 6 months I received a replacement and the replacement only worked 5 months. I was offered a refund back to original payment. I paid with a prepaid one time use card. That is now thrown away. I asked seller company can they give me an Amazon gift card at least? They replied they can only refund to original payment card. Im trying to explain that I would not receive the refund that way.
I even asked Amazon if they could work with the seller to give me an Amazon gift card. Amazon only replied contact the manufacturer. Which I have been doing already! Then I asked seller for another replacement as it is only right since both previous ice makers stopped working started leaking and putting metal into the ice within 6 & 5 months and I was denied a replacement. Also seller asked what was the amount I paid with gift card and I told and showed them and they responded again with Sorry, we can only refund to your original amazon order. Nobody is trying to help me and now I see bad reviews I am not the only one this happened to. Amazon needs to care about how their customers are treated if they want to sell third party products.

Sincerely,

***********************
Initial Complaint
Date:07/10/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The credit card we had on file with Amazon was hacked. We contacted the card and they canceled all fraudulent transactions, but unfortunately also canceled three from Amazon -- Disputed amount: ****** USD(cell phone) -- Disputed amount: **** USD(misc) -- Disputed amount: ****** USD(cell phone)As soon as we realized their mistake we contacted *********** and they put the charges back on our new # and PAID AMAZON on May 16,2023 In the meantime, the one phone we purchased quit working properly. We cannot return it until our account is reactivated We have been dealing with this for almost 2 months now. We call the card company and they assure us Amazon has been paid. We then call Amazon who say, no, we havent been paidwe need your new #. We finally got our credit card statement and not only was Amazon paid in May, but Amazon also charged us AGAIN, for the same 3 charges on June 12th We called the credit card company yet again and they confirmed that Amazon put the additional charges on, not them. I then called Amazon back(this had to be the 20th time) and the representative said they couldnt do anything, until wed paid and registered a new card. I assured them we HAD paid and that obviously they had our new card # because our account was charged TWICE for the same merchandise. Every representative has assured us they document our call and yet when I call back (Ive called almost every day), they dont have a record of it. *** asked for an email I could write(every email included a copy of my credit card statement with the charges highlighted) and theyre all returned with a canned response, Im not sure a human has even read them To say this has been frustrating is an understatement, weve been dealing with this for over 7 weeks and we STILL havent been able to return the defective phone.
Business Response
Date: 07/28/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 7/25/23 confirming account reinstatement.

Sincerely,
******
Amazon.com
Customer Answer
Date: 07/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:07/10/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered on May 6, 2023,Order#***-7672137-7046667,I did not receive the item, but Amazon has never issued a refund.
Business Response
Date: 07/11/2023
Hello Huabing,

I'm Sai *********;from Amazon.com.] I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I am sorry to know that you have not received the order ending 6667.
I have successfully issued complete refund($987.00) for the order back to the original payment used for this order. I have also shared an email confirmation stating the same.

In this case you will receive a refund of $837.00 back to the MasterCard that you have used for this order within 3-5 business days.

Also the refund of $150.00 will be returned to your gift card balance in 2-3 hours. These funds will be automatically applied to your next order. You can view your gift card balance and activity here:

*************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sai babu
Amazon.com
***********************************
Customer Answer
Date: 07/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:07/10/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed and order with amazon yesterday morning, around 8-9am EST. The order was for two computer parts. One being a gift that I needed by Wednesday. Both parts were listed as "Free prime delivery Tuesday, July 11th if ordered in xxx" time. Which I did place the order in that time frame. Later on that day, late in the afternoon, I placed another order for a headset, again a gift, but not one I needed right away so the person already knows I bought it for them. The *** screen was the important part.Come this afternoon I get an email saying both were shipped. Later on I checked my account to find that now neither of my orders will show up until Sunday. Without permission or anything, Amazon bundled both orders together. Which still has me mind boogied because even the headset was suppose to show up on Wednesday, but now none of it's showing up until Sunday.I contacted support, first guy was no help and transferred me to the a higher up who was rude and very condescending. Tell me that I can cancel the order but it won't show up until Wednesday. Why would I do that? For one thing, all the items were 2nd chance items. All of them coming from an Amazon warehouse. There was no reason for this. Nor did I ask for the two SEPARATE orders to be bundled together.I spent well over $150... my husband pays $16 a month for prime. I've never been so disgusted. I ordered it because it was advertised to show up before I needed it. My orders were bundled without my knowledge or permission, causing the order to some how not come until Sunday. And for the rude, condescending support from an employee named "Pooja" I want a refund for the *** screen or a billing adjustment for the inconvenience and rudeness of support. Not store credit that I can only use on amazon products that I don't want.
Business Response
Date: 07/24/2023
Hello ******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with the delivery of the order(s) #***-1966985-8741846 and #***-6640084-4859438.

I've reviewed the details of the order and see that the delivery date on the orders were rescheduled to July 16, 2023 from the initial delivery date of July 11, 2023. I see that these orders were delivered on July 15, 2023.

In an effort to reduce the amount of packaging material used for our shipments, we look for opportunities to automatically combine orders when we ship them. This means you'll receive fewer packages with less packing material to throw away.

If you place multiple orders that are shipping around the same time to the same address, and those items are shipping from the same Amazon fulfillment center, we'll try to ship those orders together. This won't happen for every order--for instance, if the items can't be shipped from the same fulfillment center to meet your promised delivery date, we would still ship those orders separately.

For more information about combined shipments, visit our Help pages:

*****************************************************************************

For the delay and inconvenience caused with the delivery experience, I've applied a $20 gift card balance to your account as a one time exception. This amount is readily available on your account and can be used to place order for any item irrespective of the seller.

You can view your balance and usage history in Your Account here:

************************************************

I hope this helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:07/10/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I am filing this complaint against Amazon because of their failure to refund my order.I purchased a phone I was not satisfied with, and returned it through the appropriate channel, within their 90-day return window. The item was re-sealed in its original packaging, picked up by **** and I have confirmation of its delivery.After 30 days, I could see that Amazon was still processing the return. I contacted their customer support, and was instructed to wait, as some returns can take up to 60 days. On the 59th day, I reached out again to their customer service, and was told that the item was never returned.After detailing that I have proof of receipt, the customer service representative said that the item was returned, but it was the wrong item. After escalating the call, I was informed that the box was received, but the box was empty. *** keeps track of the weight of its packages, so it is inconceivable that the box was shipped empty.I was then reached out to directly by Amazon, and instructed to reach out to customer service again regarding the order. This did not resolve my issue.It has now been 5 months since the item was first returned, and I still do not have a refund. I am just here seeking my refund.Thank you.
Business Response
Date: 07/11/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared and have tried looking up the account using the email address and phone number you have shared. This information did not bring up an account and we will not be able to offer options.

We need you to write with the full order number for research along with the email/phone number related to the account in question.

We look forward to hearing from you.

Please feel free to contact us directly by replying to bbb@ amazon.com if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 07/17/2023

Complaint: 20300884

I am rejecting this response because:
The business requested an order number, which I gave, and then replied that the package received was empty.
During my several months of inquiry, I have been told by Amazon's customer service that the package was (1) not recevied, (2) received but the wrong item, (3) received but empty box.
There is a *** tracking number associated with the returned item, and ***'s records show that the box weighed 0.8 lbs. For reference, phone that was returned inside the box weighs 0.4 lbs. According to ***'s own records the box was not empty, so it is clear that Amazon has lost the package, and is keeping my money. I would just like the $814.54 returned. Thank you.

Sincerely,

***********************
Business Response
Date: 07/27/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

While I thank you for sharing the weight of the package that was sent back, we need to verify the correct item was in the package during the return processing. I see your concern in this connection.

We are not able to process a refund at this time, since the main item of the order was not found in the returned package. In this case, we will not be able to offer further insights into the matter.

In response to your appeal, we have reviewed the options all over. You can appeal this decision by replying to the email denying the refund by the returns processing team.

While this would help with a review of the processing by a specialist team, we cannot assure you of a specific response or action. **************** will not be able to take action or offer insights into the issue.

We appreciate your understanding.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 08/03/2023
Briefly, Amazon is denying my request for a refund for a return of a cell phone purchase worth ~$800. I returned the item, and the refund was withheld for ******************************************** that it was still being processed. I was then told over several conversations that the item 1) never arrived (even though *** showed it delivered), 2) arrived but was the wrong item, and 3) arrived but the box was empty.

After providing proof from *** that the box was not empty, Amazon's BBB team is still denying my return, and instructing me to contact their customer service, which is where I started.

It is clear they lost the item, and I don't believe I should be the one charged for it. Just looking for some assistance here.

Thank you,
*****

Business Response
Date: 08/08/2023
Hello *****,

I'm Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the item returned from the order #***-9207736-7722620.

A careful review of your account reflects that the correct information has already been provided.

We have received an update from the return center stating your return for the package was received empty and we are unable to determine when item went missing.

In this case, I request you to please contact the carrier support team to get this investigated as we won't be able to refund the item without the item processed at our returns center.

While I know you're disappointed with our stance on this matter, I want to assure you the information you received is correct.

If you would like to appeal this decision, please reply to the email that you have received from our Account specialist team on February 27, 2023 at 6:28 AM (PST) with the subject line 'Your Amazon.com store orders'.

Thank you for your patience and understanding. Have a great rest of the day!

Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 08/09/2023

Complaint: 20300884

I am rejecting this response because:
Thank you for your reply. The February 27, 2023 email you are referring to is an email from Amazon stating that I have returned too many items and that my account is being cancelled. There was no mention of a package arriving empty. In fact, after that email was received, I contacted customer service and over three different chats over several weeks was told: 1) the package didn't arrive and to wait up to 60 days, 2) the package arrived but it was the wrong item, and 3) the package arrived but it was empty. This is all documented in chat logs with Amazon.
In addition, *** has documented that the package weighed 0.8 lbs, so it arrived at your facility with something inside, and therefore, not empty.

The evidence is overwhelming that this is an error on Amazon's part. Can I please get my refund?
Thank you
Initial Complaint
Date:07/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been a customer for ********************** for a couple of years now, they have done a fantastic job with providing me products and services , however one day amazon locks my account for " violating the returns and refunds policy" multiple times despite never having to return any items . The only time I've ever had to get a refund from something was when I ordered a phone case that eventually got lost in the mail according to the tracking updates , of course I asked for a refund. Despite that one time over getting a refund, amazon blocks my account , falsely accusing me without any prior notice. I've tried to contact customer service and that got me nowhere, but they recommended to reply to the email that have sent me the notice, despite the email saying " reply to this email to get in touch with the account specialist" I've had no luck reaching them, let alone talk to a real human being to discuss the matter. only receiving the same automated message over and over again. Absolutely disappointing from amazon
Business Response
Date: 07/11/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the restrictions on your account. In response to your appeal, we have reviewed the account all over and find the information shared was correct; we will not be able to reinstate the account.

We restricted your account to ********************** purchases only. We will automatically cancel all non-digital orders placed on Amazon.com. We took this action because our records show that we closed another account of yours for not meeting the terms of our Conditions of Use agreement.

When we close your account for violating the Conditions of Use, you cannot open a new account or use another account to place orders on our site.

Any digital content that you purchased with this account is still available to you. To access the content, click the Manage Your Content and Devices link on the menu Your Account on ********************. To learn more about our policies, go to Amazon.com Conditions of Use:
**********************************************

We appreciate your understanding.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 07/13/2023

Complaint: 20300827

I am rejecting this response because:
They still haven't shown any kind of evidence that I've even violated Amazon's policy, Nor told me what orders I have returned in the past to even cause an issue. It feels like I've been falsely accused for something I dont even know about. I still believe it's some kind of misunderstanding in their part that I don't have a chance to explain

Sincerely,

***********************
Initial Complaint
Date:07/10/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In the beginning of June, I was sent a pool through a 3rd party seller. They sent me the wrong pool, so I requested a return. They approved my request but wanted me to pay for shipping which would have been $57. Obviously I didn't want to pay for that so I had to contact the seller again explaining it's not my fault that they sent me the wrong pool. They sent another shipping label, prepaid this time. I have sent the pool back and have yet to receive my money.
Business Response
Date: 07/11/2023
Hello Amber,

I'm Sai babu from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I completely understand your concern regarding the refund for order ending with 5405.

upon reviewing, I see that the refund of $137.80 has been initiated on 7/11/2023 back to the original payment method. You will receive the refund within 3-5 business days if it is a credit card and it will take up to 10 business days for debit card.

Have a great day.

Regards,

Sai babu
Amazon.com
*****************************
Initial Complaint
Date:07/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item from Amazon.com... the item arrived defective and didn't work. I contacted the manufacturer and they said they would refund me and not to worry... I waited a few days for the refund and never received it... this put me outside the return window for Amazon.I contacted Amazon and they told me not to worry they would help and had me message the manufacturer. They said if they don't respond they will issue my refund. The seller never responded. I contacted Amazon again and they told me there is nothing I they can do.I lost $150 and Amazon is conducting criminal business operations. Buyers should be aware of this.
Business Response
Date: 07/11/2023
Hello,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed complaint details and I'm sorry to know that you have received defective product.

Upon checking, I see that your return window expired on March 22, 2023. As an alternative, we recommend that you contact the manufacturer for any assistance with warranty, replacement, or refund information.

You can find the manufacturer's contact information here: **********************************[B0B1WPR62M].

While we respect your request for refund, unfortunately we're unable to honor it.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:07/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon delivery went off my driveway 11/16/22 and caused ruts in the lawn on both sides when getting the truck out then having a tow truck come and pull it out. I filed a complaint (Claim # AMZ2022193723) and was told they would contact me in the spring. It didnt happen and and contacted them. They said an adjuster would come out after 4 weeks I contacted them again and said they needed pictures. I sent pics and they said they were denying the claim they didnt cause it. I sent them pics of their truck (a contract delivery) and they said they dont see any damage. I just want my lawn fixed so its back to what it was and if we get rain I can mow the grass. If they arent going to get it fixed send me enough money to ************.I have more pics if you want
Business Response
Date: 08/02/2023
Hello ******,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter. After reviewing they've filed a claim in this matter already, here is the details of the claim.

ARC Claim Number: AMZ2022193723

Date of incident: 11/14/2022

ARC Phone Number: ***************

Business hours: 8:30 a.m. - 7 p.m. Eastern, Monday-Friday

They've requested you to contact ARC team in this matter, only they will be able to assist you any further in this matter. If you have any additional questions, you may reply directly to this email.

I hope you find this helpful. It was a pleasure assisting you.

Regards,

Harasankar.M
Amazon.com
*****************************

Customer Answer
Date: 08/08/2023

Complaint: 20199520

I am rejecting this response because: I have an estimate from a local lawn care company thats $1225.00 and they sent me a check for 200. I now called them at the number given and they Amazon hung up on me, ive attached a copy of the estimate.

Sincerely,

***************************
Business Response
Date: 10/12/2023
Hello ******,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and cehcekd with the concerned department in this matter.

After reviewing the issue ARC has paid $200 for the damages. *** has mentioned that we will not be able to issue any further compensation in this matter.

Thank you for your patience and understanding. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 10/16/2023

Complaint: 20199520

I am rejecting this response because: I have estimates that are considerably higher, if Amazon would send their appraiser they would see the damage, I am quite certain they would not be happy with a check that doesnt cover the contractors time to drive out and look at the damage. Its amazing how a big company like Amazon can destroy property and get away with it. It appears its time to get a lawsuit started and they can pay my time and frustration also.

Sincerely,

***************************
Customer Answer
Date: 10/17/2023
So it appears that that the BBB sides with Amazon again BIG COMPANY donates to BBB or the government and gets away with what ever they want. Its to bad the consumer isnt helped out when big business screws them instead of helping out the big guys. To all trying to get damage fixed after Amazon has caused issues' be aware you will get the short end and if I were you DO NOT LET THE DAMAGER OR TRUCK leave your property without a very large down payment YOU WILL NEVER GET PAID no matter if you have pictures and estimates' or not

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