Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon

  4400 12th Street Ext West Columbia, SC 29172-3300

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  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  560 Merrimac Ave Middletown, DE 19709-4652

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fikwot FN500 1TB NVMe SSD 3D NAND 1.3 PCIe Gen3 x 4 M.2 **** Internal Solid State Drive (Read/Write Speed up to 2,150/1,850 MB/s)I paid $55,00 for it and it came broken in 2 parts and they asked me to send pictures and since it not repayable I get a refund.Now they trying to force me to return broken Hard Drive and force me to wait. I sent the picture and that is all they said had to do. Item is under 3-year warranty and was sent in a paper-thin paper bag.

  Business Response

  Date: 01/07/2023

  Hello,
  
  I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your complaint details and I'm sorry for the inconvenience caused to you with regards to order#***-4503800-3638644.
  
  It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.
  
  Upon checking on the order details, I see the information provided regarding the return is correct. I understand it is inconvenient to go through this hassle of returning it however I'm sorry, we are unable to refund or replace this item without receiving it back.
  
  We request you to return the item, using the label provided in below link:
  
  ******************************************************
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
  
  We appreciate your time and patience in these regards.

  Regards,

  *********

  Customer Answer

  Date: 01/07/2023

   
  Complaint: 18694258
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  The item is not where can be repaired and has 3 year warranty

• Initial Complaint

  Date:01/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent back 2 pair of boots to Amazon I was advised once the items are received I would receive full refund. The items were received yesterday, and no refund was given back no status update on my prime account. I called Amazon reach off shore agent asked for someone in US as there was a language barrier. Got a supervisor **** she stated she was ****************** transfer to US. When Ive called before & couldnt understand them they politely transfer to US agent now they state that option is no longer available Ive been a prime member for ********** going to stop using Amazon. I ask if I could have the money credited back to my Amazon account so I can order my husbands boots for work as he needs them ASAP and we return the items to Amazon Amazon verified the items were received and still have yet to help us. His is beyond ridiculous Amazon has my money & thier boots and we have no refund to purchase his boots for work unacceptable. CST service wasted my time for over 30 minutes to say they have no options available to credit my Amazon account or refund.

• Initial Complaint

  Date:01/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had processed a return for order #***-2956289-6900222 for an *** pick up on 12/15. *** picked up the wrong package from my residence. The same day I followed up with *** & they confirmed the package was delivered to the Amazon fulfillment center in Avenel, **. I called ***************************** mentioned the return had not been scanned & asked me to call the next day. When I called the next day I was advised that I will need to open a tkt to find the package since the package did not include Amazon items. The package contained 5 Patagonia Jackets/Sweaters that cost $700. I followed the process, opened a tkt, provided all the info and description for every item along with the cost for the items which was over $700. The package even included a return slip and all my information. The rep confirmed all the info & mentioned someone will be in touch with me. Since I had not recd any update, I followed up with Amazon & the rep mentioned there was no tkt and nothing had been done to locate the package. She opened another ticket (Case ID : ********** and guaranteed it should be resolved after the holidays. I followed up on 12/26 and was told to call back on 1/2. I followed up on 1/3 and the manager I spoke with said they dont see any updates on the ticket and have no way to escalate the process or follow up with the department and I just have to wait patiently. Its $700 worth of items that have been missing for over 3 weeks. It had a tracking ********** provided them all the details on when it was delivered, to which department but yet they are not able to locate the package. I asked if they could call the department directly & they said no. They had no escalation process in place. This is absolutely unacceptable! I want this resolved asap. If I dont return these items to Patagonia by 1/15, I will be charged for all the items. Either Amazon credits me $700 in my acct or returns my package asap. This is harassment and poor customer service, causing me a lot of stress and anxiety.

  Customer Answer

  Date: 01/09/2023

   
  Complaint: 18676612
  
  I am rejecting this response because they have asked for 28 days to resolve the matter. I would like to keep this case open until the matter is resolved which should be in another 7 days (1/16/2023).
  
  Sincerely,
  
  *****************

  Business Response

  Date: 01/27/2023

  Hello,
  
  I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I've got the details of the order ID: ******************* reviewed by our internal team and I am sorry we were unable to locate the item with was wrongly returned.
  
  We tried but could not find the item, If in future we find it, we may return otherwise as per policy, we just discard it.
  
  For more details on Mistaken Returns:
  
  **********************************************************************************************************************************************
  
  Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  Naveen
  Amazon.com

  Customer Answer

  Date: 02/02/2023

   
  Complaint: 18676612
  
  I am rejecting this response because I had proof that this package was delivered to your warehouse and called a few minutes after it was delivered. Proper action was not taken by your team members and one of your employees in the warehouse must have stolen the items. The items in the package cost over $700 and i demand to be compensated for that amount ** this is theft. I am now left with $700 in bills with Patagonia with no items. You can issue a credit to my Amazon account or send me a check for $700 to compensate for this error on your part. 
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:01/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am ***************************, the principal owner of Web3 Ecommerce LLC. I would like to send a complaint against Amazon for deactivating my account without responding to several appeals that I sent to reinstate my seller account.I received an email from Amazon on October 3, 2022, informing me that my seller account had been deactivated due to a violation of Amazon's Seller Policies and Seller Code of Conduct and Drop Shipping. I immediately sent an appeal along with documentation proving that I am in compliance with Amazon's policies after receiving the suspension notice. I sent our plan of action for the drop shipping violation, as well as proof of deliveries, invoices from my supplier and pictures of the packages that were sent to our customers. Amazon responded that they were still reviewing my account and would notify me when they were finished. I kept in touch with Amazon on a regular basis about my appeal, but to no avail. I have compiled and am fully cooperating with them during the appeal process. I double-checked everything and sent my action plan to demonstrate that I had followed Amazon's Seller Policies but they continue to reject my appeal and provide no feedback.Thus, I am filing this complaint to ask for your help in getting the attention of Amazon for them to review and assess my appeal, and hopefully reinstate my account. I look forward to your positive response on this matter. Thank you for helping me resolve this issue. Should you have any questions, please do not hesitate to contact me.Sincerely, *************************** Web3 Ecommerce LLC ******************

  Business Response

  Date: 01/08/2023

  Hello,

  We have reviewed this sellers account and require more information to complete our review.  We have requested the necessary information from the seller via email on 01/07/2023. 

  Thanks, Amazon.com Seller
  Performance

  Customer Answer

  Date: 12/26/2023

  Dear Better Business Bureau, I am writing to bring to your attention a pressing matter concerning my selling account, Web3 Ecommerce LLC, and the challenges we have encountered with Amazon. I am ***************************, the principal owner of the aforementioned business. Over the past year, I have been facing issues with Amazon's decision to withhold funds from my selling account. This predicament arose when my selling account was deactivated, citing a violation of Amazon's seller drop shipping and seller code of conduct. Despite our ******* efforts, including numerous appeals and the submission of comprehensive documentation to prove our compliance with Amazon Seller policies, the appeals have been consistently rejected without providing constructive feedback. I want to emphasize that I have diligently compiled all necessary information and have been actively cooperating with Amazon during the appeal process. I meticulously reviewed my actions and submitted a comprehensive action plan in line with Amazon's Seller Policies. Regrettably, Amazon continues to reject my appeals without providing any substantial feedback or clarification. My primary concern is the release of my funds, which has been unjustly withheld. Our team has completed the virtual identity verification process and submitted all required documents. At this juncture, my sole request is for Amazon to promptly release the funds accrued in my selling account. To address this issue, I am seeking your assistance in facilitating communication with Amazon to review and assess my appeal promptly, with the ultimate goal of reinstating my account. I kindly request your intervention in bringing this matter to the attention of Amazon's relevant departments for a fair and thorough evaluation. I appreciate your prompt attention to this matter and look forward to a positive resolution. Sincerely, Web3 Ecommerce LLC Merchant ID: **************

  Business Response

  Date: 12/28/2023

  Hello,

  We have reviewed this sellers account and require more information to complete our review.  We have requested the necessary information from the seller via email on December 29, 2023.

  Thanks,
  Amazon.com Seller Performance

  Business Response

  Date: 12/30/2023

  Hello, 
  
  While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.
  
  After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.
  
  The seller has received appropriate communication by email on 06/07/2023.
  
  Regards,
  Amazon

• Initial Complaint

  Date:01/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was login by someone unauthorized and placed two orders on October 20, 2022. The Amazon system detected the unauthorized activities and canceled these two orders. I also reported these two unauthorized two orders on October 20, 2022. I tried to contact the customer agent to get the refund several times. But I didn't get the refund yet. The total refund is $235.The orders number are: 112-8217168-9414650 112-3110234-7580259

  Business Response

  Date: 01/18/2023

  Hello,
  
  I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  The concerned team reissued $235 as Gift Card balance.
  
  Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  Naveen
  Amazon.com

• Initial Complaint

  Date:01/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was attacked by someone on October 20, 2022. Then, the attacker login my account and placed two orders. The Amazon system detected the unauthorized activities and canceled these two orders. I also reported these two unauthorized orders to Amazon on October 20, 2022. But I didn't get the refund yet.

  Business Response

  Date: 01/18/2023

  Hello,
  
  I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  The concerned team reissued $235 as Gift Card balance.
  
  Thanks for your patience and understanding in this regard. Please feel free to contact by replying to [email protected] if we can be of further assistance.
  
  Regards,
  
  Naveen
  Amazon.com
  

  Customer Answer

  Date: 01/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:01/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a complaint about Amazon. My contact information is as follows:Name: *********** Address: ******************************************************************************************** Phone: ********** Email: ********************** I am writing to file a complaint about Amazon. On October 26, 2022, I purchased a 2021 12.9-inch iPad Pro Wi-Fi, 128GB from Amazon for $899 before tax ($988.41 after tax), order number 113-5382415-0729022, On November 14, 2022, I purchased a similar iPad from Best Buy for $799 before tax ($879.99 after tax), Order number: BBY01-806701785637.Unfortunately, when I returned the iPad from Amazon, I mistakenly returned the one from Best Buy. I contacted Amazon to try and resolve this issue, but they refused to send the iPad back to me and stated that they were going to discard it. As a result, I have lost the iPad from Best Buy, which is worth $879.99 including tax. Amazon has also refused to compensate me for the loss of the iPad during a follow-up phone call. I have attached a copy of my receipt and any other relevant documentation to this letter.I would like the Better Business Bureau to take the following actions in response to my complaint: if Amazon has not discarded the iPad, please request that they send it back to me. If they have discarded the iPad, this is unethical business conduct, as I was not given the option to retrieve it. I, therefore, demand compensation equivalent to the price of the entire iPad from Amazon.Thank you for considering my complaint. I hope that the Better Business Bureau will be able to assist me in resolving this issue.Sincerely,Shirunyu

  Business Response

  Date: 01/18/2023

  Hello,
  
  I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I've got the details of the return reviewed by our internal team and got an update on the request as below:
  
  We are discarding the wrong item that you sent. We will be happy to accept the return of the correct item at your earliest convenience.
  
  We cannot issue a refund for this order until we receive the correct item. If you would like a refund, return the correct item to us by February 01, 2023.
  
  Continued failure to follow our return policies may result in you no longer being able to buy on the Amazon store.
  
  To learn more about our policies, visit Conditions of Use & Sale:
  www.amazon.com/gp/help/customer/display.html?nodeId=*********
  
  I refer you to check the email send on Saturday, December 17, 2022 at 2:00 PM (PST) and Saturday, December 17, 2022 at 3:42 AM (PST).
  
  Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  Naveen
  Amazon.com

  Customer Answer

  Date: 01/26/2023

  Amazon's response is not acceptable. What they did was merely referring me back to the very first email that I received regarding this issue. They threw away my iPad and showed no intention to compensate me for the damage that they caused. I absolutely cannot tolerate their peremptory action and passing-the-buck attitude. I demand that Amazon compensate me for the price of the iPad that I lost due to their improper business conduct. 
  
  I would really appreciate it if you can help me contact Amazon for a resolution. Thank you for your time and assistance.
  
  Best,
  Shirunyu
  

  
  

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am resubmitting this claim with more supporting documentation. On October 6, 2022 I received the wrong 400 pound air conditioner from Amazon.com. I ordered the air conditioner with the item number GPC1442H41 which is a specific unit made by the company ******* that measures **** tall. I did not immediately unbox this large appliance, because I was awaiting additional parts from other manufacturers for the installation. I opened it 36 days after it was delivered on November 12, 2022. I found that it was a DIFFERENT ITEM THAN I ORDERED. I received GPCH34241AA which is a model that measures much taller and therefore does not fit on my property where it needs to be installed. I immediately contacted Amazon to request a return and refund, who referred my refund to Home Essentials, the third party seller, but the third party seller did not ***** me that return without explanation. Amazon leadership was then unable to force the company to do a return, over a period of 51 days of calling them and speaking on the phone for over an hour each time. The supervisors instead sent me in repeated circles of asking the third party to approve a return, which they denied over and over again, even though they agreed I had been wronged. I believe am protected under the law because I did not receive the item that I paid for. Please force Amzon to rightfully return my payment!

  Business Response

  Date: 01/07/2023

  Hello,
  
  I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm very sorry to hear about the frustrating experience that you've had recently with our team and seller regarding Order ID: *******************. I can certainly understand your request and Upon checking I see that the refund/charge back has been already done on Saturday, January 7, 2023 at 3:50 AM (PST).
  
  You can view details of the completed refund on your Amazon.com account:
  
  **********************************************************************************
  
  We appreciate your business and hope to have the opportunity to serve you again in the future.
  
  Thanks for your patience and understanding in this regard. Please feel free to contact by replying to [email protected] if we can be of further assistance.
  
  Regards,
  
  Naveen
  Amazon.com

• Initial Complaint

  Date:01/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid to purchase about $80 worth of merchandise, while at the ***, in ************, **, and someone altered my delivery location and forwarded the order to ****************************, which isn't a correct address but would've been at the address where people that I know lived. Nevertheless, the delivery was brought to 126 ******* and on the house on the intersection road, two locations that the house numbers were furthered then the house that the items should have been delivered at. Upon requesting my refund from Amazon, they instructed that they weren't at fault, although the delivery was sent to the wrong location, and instructed that no refund nor any delivery of the lost items, due to their intentional negligent acts, to instill emotional distress in me. I filed a complaint with the ***************************, who seems to not want to email me on the matter, all the while there is continuous harassment and abuse from the Amazon Staff, on the App Chat as well as Phone Calls.

  Business Response

  Date: 01/07/2023

  Hello,
  
  I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I've got the details of the order ID: ******************* reviewed by our internal team and got an update on the request as below:
  
  Based on the results of our investigation, we wont be able to provide a replacement/refund for this order at this time. Amazon.com is not able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states:  All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
  
  See ********************************************************************************************* more information.
  
  We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Locker, in the future to avoid further problems.
  
  We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
  
  Regards,
  
  Naveen
  Amazon.com

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/31/2022 a transaction was carried out Order #***-1958640-0634600 and Order #***-3521072-4708265, where that same day my amazon.com account is restricted.Where I was the victim of a hack to my account.For this reason, Amazon asked me for a document where I validate my identity. I tried it on the date:01/01/2023 01/03/2023 where the final response was that my account has been completely closed.My request is the reactivation of my Amazon account in its entirety since the information that I sent you is real and I am the owner of the account.

  Business Response

  Date: 01/13/2023

  Hello,

  
  We have reviewed the customers buyer account and require more information to complete our review.
  We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2023-01-03 05:51 PST. 

  
  Sincerely,
  Amazon.com

  Customer Answer

  Date: 01/13/2023

   
  Complaint: 18693612
  
  I am rejecting this response because: Good Dear.Currently I asked the bank for an account statement that they asked me for but it does not reflect the card information, only the account information.I just need my account to be reactivated or I request a new account since I was a victim of hacking and I need to be able to buy or use your services.I have reviewed the data 3 times in a row through your portal and the last response by email was negative and very aggressive.Today, January 13, I tried to open my username and I'm still blocked.In the same way, by this means I sent my documentation for verification, both my passport and my account statement. The documents are attached by this means as support
  
  Sincerely,
  
  ****** *****************************

  Business Response

  Date: 01/25/2023

  Hello,
  
  Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
  
  We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
  
  Due to the proprietary nature of our business,we do not provide details on our investigation methods.
  
  Sincerely,
  
  Amazon.com