Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,669 total complaints in the last 3 years.
22,051 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My issue with the merchant started in July 2022 when I ordered a mini fridge that cost $50. I had 30 days to pay for the item with my Net 30 credit line. I paid the merchant in August 2022 with my personal checking account. ********************** stated we haven't been paid. I then provided paperwork from my financial institution showing they were paid. After going thru this for 60+ days. I disputed the funds and my bank recouped the money back from Amazon. Then Amazon stated you took the payment back. I said so now you are admitting you did get paid for the item. By this time Amazon had flagged my account "PAST DUE". Even though it was paid. I them paid again from my business account and they still said we were not paid. I provided a copy of the check that was EFT to them and they never cleared my account. This went on from July 2022 - Mid February 2023. In mid February they finally "found" the payment. And my account was still flagged "PAST DUE". But this time my credit line that was $5K was now down to $200. I made orders and paid the invoice before 30 days to show good payment history. On July 10th. I requested a $100 credit line increase and my credit line was again decreased by $100. I already have an order pending of $148, which has left my account negative and has caused Amazon Business to Suspend my Business Credit Account. I think this is only done to African American Business owners.
Business Response
Date: 07/14/2023
Hello Shantishia,

I'm ****** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

Your PBI account has been reinstated and approved for a Line of Credit of $2,500 with 30 days net.

The account has been in good standing for the past 6 months with payments being made in a timely manner.

The Line of Credit decreases you mentioned were all submitted by an Administrator on the account via the "Manage My Line" Option.

If you still need further assistance in this matter please feel free to get back to us.

Regards,

******
Amazon.com
*****************************
Initial Complaint
Date:07/10/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged for the Amazon Music Premium account without being notified that they had bumped my free account to premium. Apparently if you ask to listen to one specific song or artist or something then that is considered a premium perk so they automatically start billing you for the premium account. At no point was this made apparent to me while using the features in the app. Nothing like a pop-up that said "In order to use this feature we will have to upgrade you to premium and start charging you". This is a VERY deceptive practice and unfortunately the billing went unoticed by me for 2 years before I caught it. They refunded me for 3 months only and I have since deleted the amazon music app from all my devices. Amazon pushed them onto my computer and phone in the first place. I did not download them myself. This is a very, very sneaky and deceptive practice and I feel that I have been robbed of a total of $172.42. I would like Amazon to refund me the entire amount, not just the 3 stinking months.
Business Response
Date: 07/25/2023
Hello ****,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've checked your account, and see that you already canceled your Amazon Music Unlimited subscription.

To help you get the refunds on the renewal charges, I've worked with our internal partner team on your request. Please note that we are not able to take additional actions, including overriding their decisions for next steps.

Ive pasted their response below for your convenience:

I'm sorry to hear you had trouble using your subscription. Given the circumstances and as a one time exception, I can issue you a refund for your most recent subscription charge of $128.75.

Refunds are applied to the payment method used for the original purchase within the next 3-5 business days.

You can view your updated subscription details from your Amazon Music Settings in your Account: *********************************************

I hope this helps! Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 07/29/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:07/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was buying a product that used to be gluten free. I've been taking it for years. I've been sick and boated lately and didn't know why. It's because the product was changed to not gluten free. That's not something I was looking for, as there was no notice and I'd been taking it for years and it was originally gluten free. I have a gluten intolerance. I'm being refused a refund.
Business Response
Date: 07/12/2023
Hello ******,

I'm Sai *********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I completely understand your concern regarding the order ending with 5427.

Upon reviewing, I see that the item you have placed is not gluten free and we will not have option to take any steps from our end.

In this case I suggest you to contact the manufacturer "**********" so that they will check and help you with the options at this stage.

Thank you for understanding. Have a great day.

Regards,

Sai babu
Amazon.com
*****************************
Customer Answer
Date: 07/14/2023

Complaint: 20301880

I am rejecting this response because:
I'm very aware that the item isn't gluten free. As I have stated to Amazon numerous times, it was gluten free for years and abruptly (and without warning) stopped being. That's unacceptable. Luckily I don't have celiac, because I would've died. I do however have an intolerance and I get sick and need to take medicine. You don't add gluten to a product without warning. It's immoral considering the amount of people who can't tolerate gluten. And contacting the manufacturer won't do anything. Because a replacement won't help, it still has gluten. And I didn't pay the manufacturer. I paid Amazon.

Sincerely,

****** Salahud-din
Initial Complaint
Date:07/10/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a watch at 250 bucks, solely on the grounds that it said shipped and fulfilled by amazon. The item says delivered yet it never arrived. Upon calling customer service I was told I would have to make a police report in order to receive any kind of attention given to this problem, this violates consumer protection laws and the law regarding making a false place report. In addition, the item was not shipped via Amazon. As stated on the website, it was shipped via ***** All I asked for was either a credit to my Amazon account or a refund. This refusal has caused me to cancel my prime membership and not want to have any further dealings with this company other than to remedy this issue. I want Amazon to either issue the refund or credit my account. I also want an apology from the company. I will not continue to pay them for Amazon prime membership to be treated like this. I also want them to stick by what they say on their website. I never had an issue when things shipped through Amazon. The new management there is tanking the company.
Business Response
Date: 07/12/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-6490898-6731467 that you didn't receive the item.

I'm sorry for the inconvenience caused due to the order lost, to resolve the issue I've processed full refund for the item back to your original payment method.

The refund takes 3-5 business days to reflect on your card statement.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 07/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Initial Complaint
Date:07/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was never refunded my money. I've called MULTIPLE times and every time I get passed around and they tell me they will give me a gift card Their employee ******* was very aggressive and disrespectful on the phone she told me "your clearly not listening to me" "you can hang up the phone I'm not helping you"This is not okay. I want my money REFUNDED $27.81
Business Response
Date: 07/19/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the refund on the order ending **** and have looked into the matter in detail. We regret the inconvenience caused due to the technical error in processing.

In this case, the refund has been reprocessed to **** account in the form of a gift card balance, it was issued on ***** to your account.

We will not be able to issue any further refunds.

I hope this helps resolve the concern.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:07/10/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In the area of June 20 I ordered a laptop from Amazon at a great low price when it arrived I noticed that I got a monitor Instead of a laptop so I messaged back and forth multiple times with Amazon chat service and after giving me a horrible run around about how they can't send me the correct item they finally promised to ship the laptop to me and lo *** behold I get another monitor So now I have 2 huge bulky boxes sitting in my apartment and I need to be busy returning them and still didn't get the item I ordered and now Amazon blocked my option to chat with a representative What I am asking of Amazon since it's sold and shipped from Amazon is to please send me the correct item and not just keep shipping a messed up listing that sells laptops *** ships monitors
Business Response
Date: 07/11/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared about your purchase on the order ending **** and have looked into the matter in detail. At this point in time, the item shows as "Temporarily out of stock." and we will not be able to ship out a replacement.

We strongly recommend you use the prepaid label option issued on the order to return the items for a refund.

I have passed on your feedback to our internal teams to review the listing and actual items shipped to take corrective action. I will not be able to share their findings and/or action taken but assure you that the issue should be resolved soon.

We appreciate your understanding in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 07/14/2023

Complaint: 20301697

I am rejecting this response because:
I was promised 3 times that I will be getting a laptop and not a monitor so I don't care if it's out of stock
Send me a similar laptop and ill be happy

Sincerely,

********************
Initial Complaint
Date:07/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORIGINALLY PURCHASED ICE MAKER JULY 20, 2022. IT WORKED FOR APPROXIMATELY 5 MONTHS THEN STARTED MAKING LOUD SQUEALING AND GRINDING NOISES SCARING MY CHILDREN AND LEAKING WATER BADLY FROM THE BOTTON S**** UNDER THE ***** LEFT SIDE OF THE MACHINE. WATER WAS OVER MY COUNTER TOP AND DRIPPING ALL ON THE KITCHEN FLOOR. THEN BROKEN PIECES OF METAL WAS COMING OUT WITH THE ICE. I CONTACTED CUSTOMER SUPPORT EMAIL AND I HAD TO PROVIDE VIDEO PROOF AND I GLADLY SUBMITTED IT. I WAS APPROVED FOR A REPLACEMENT. I RECEIVED IT IN JANUARY AND THE REPLACEMENT DID NOT LAST EVEN SIX MONTHS! IT TOO STARTED SPITTING OUT METAL PIECES INTO THE ICE, AND LEAKING, AND MAKING LOUD NOISES. MANUFACTURE WARRANTY IS 1 YEAR. I CONTACTED COSTUMER SERVICE AGAIN AND THEY ASKED FOR SERIAL NUMBER AND VIDEO PROOF. I PROVIDED. THEY THEN TOOK A WHILE TO RESPOND THEN SAID WOULD I LIKE A REFUND? I SAID FINE BECAUSE IM NOW SEEING I WAISTED MY MONEY. I THEN INFORMED THEM THAT I PAID WITH A ONE TIME USE PREPAID MASTERCARD GIFT CARD THAT I USED UP AND I NO LONGER HAVE. SO HOW WILL I RECEIVED MY REFUND?? (BECAUSE REMIND YOU MY ORIGINAL PURCHASE WAS JULY 27th 2022 AND MY REPLACEMENT WAS RECEIVED JANUARY 2023) THEY REPLIED, Sorry, we have been unable to request a replacement shipment.What is the amount of your gift card and did you pay in full with the gift card? I PROVIDED A SCREENSHOT OF MY AMAZON ORDER SHOWING I PAID $377.04 TOTAL. THEY REPLIED, Sorry, we can only refund to your original amazon order. I THEN REPLIED THAT THIS IS VERY UNFAIR TWO RECEIVE TWO DEFECTIVE ICE MAKERS. NO MORE REPLACEMENTS AND NOW NO REFUND??? IS THERE A MANAGER I CAN SPEAK TO? THAT WAS 6/27/23 THEY STOPPED RESPONDING. I CONTACTED AMAZON FOR INSIGHT ON A REFUND TELLING THEM HOW THE COMPANY THAT SELLS ON THEIR PLATFORM IS TREATING ITS CUSTOMERS THEY TOLD ME MY RETURN WINDOW WITH AMAZON IS NOW CLOSED CONTACT THE MANUFACTURER. $377 WASTED!AND MY 11 YEAR OLD ALMOST SWALLOWED A PIECE OF METAL FROM THE REPLACEMENT ICE MAKER!
Business Response
Date: 07/12/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-2580731-9357808 as the item stopped working.

Based the order details, the return window for the item expired long ago and you already contacted the manufacture.

I request you to work with the manufacture to check for the options as they can only take action .

Due to the return window from our end we don't have any option to take action on it.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 07/12/2023

Complaint: 20301664

I am rejecting this response because:

I have already been told this by Amazon
my complaint is that were no help and the company selling on their platform is no longer responding or abiding by their warranty policy. The only information I can get on the company that sells under Amazon.com is this email address ***********************
it is unfair that Amazon is allowing its customers to be scammed like this.
Seller will no longer respond to me after I asked to speak to a manager. And it is totally unfair that Amazon will not step in and help. Be courteous enough to reach out to the seller or something. They just keep telling me my Amazon returns windo is closed. I know this already. My issue is buying an item off of their platform that had a 1 year manufacturer warranty and the item only worked for 6 months I received a replacement and the replacement only worked 5 months. I was offered a refund back to original payment. I paid with a prepaid one time use card. That is now thrown away. I asked seller company can they give me an Amazon gift card at least? They replied they can only refund to original payment card. Im trying to explain that I would not receive the refund that way.
I even asked Amazon if they could work with the seller to give me an Amazon gift card. Amazon only replied contact the manufacturer. Which I have been doing already! Then I asked seller for another replacement as it is only right since both previous ice makers stopped working started leaking and putting metal into the ice within 6 & 5 months and I was denied a replacement. Also seller asked what was the amount I paid with gift card and I told and showed them and they responded again with Sorry, we can only refund to your original amazon order. Nobody is trying to help me and now I see bad reviews I am not the only one this happened to. Amazon needs to care about how their customers are treated if they want to sell third party products.

Sincerely,

***********************
Initial Complaint
Date:07/10/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The credit card we had on file with Amazon was hacked. We contacted the card and they canceled all fraudulent transactions, but unfortunately also canceled three from Amazon -- Disputed amount: ****** USD(cell phone) -- Disputed amount: **** USD(misc) -- Disputed amount: ****** USD(cell phone)As soon as we realized their mistake we contacted *********** and they put the charges back on our new # and PAID AMAZON on May 16,2023 In the meantime, the one phone we purchased quit working properly. We cannot return it until our account is reactivated We have been dealing with this for almost 2 months now. We call the card company and they assure us Amazon has been paid. We then call Amazon who say, no, we havent been paidwe need your new #. We finally got our credit card statement and not only was Amazon paid in May, but Amazon also charged us AGAIN, for the same 3 charges on June 12th We called the credit card company yet again and they confirmed that Amazon put the additional charges on, not them. I then called Amazon back(this had to be the 20th time) and the representative said they couldnt do anything, until wed paid and registered a new card. I assured them we HAD paid and that obviously they had our new card # because our account was charged TWICE for the same merchandise. Every representative has assured us they document our call and yet when I call back (Ive called almost every day), they dont have a record of it. *** asked for an email I could write(every email included a copy of my credit card statement with the charges highlighted) and theyre all returned with a canned response, Im not sure a human has even read them To say this has been frustrating is an understatement, weve been dealing with this for over 7 weeks and we STILL havent been able to return the defective phone.
Business Response
Date: 07/28/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 7/25/23 confirming account reinstatement.

Sincerely,
******
Amazon.com
Customer Answer
Date: 07/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:07/10/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered on May 6, 2023,Order#***-7672137-7046667,I did not receive the item, but Amazon has never issued a refund.
Business Response
Date: 07/11/2023
Hello Huabing,

I'm Sai *********;from Amazon.com.] I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I am sorry to know that you have not received the order ending 6667.
I have successfully issued complete refund($987.00) for the order back to the original payment used for this order. I have also shared an email confirmation stating the same.

In this case you will receive a refund of $837.00 back to the MasterCard that you have used for this order within 3-5 business days.

Also the refund of $150.00 will be returned to your gift card balance in 2-3 hours. These funds will be automatically applied to your next order. You can view your gift card balance and activity here:

*************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sai babu
Amazon.com
***********************************
Customer Answer
Date: 07/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:07/10/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed and order with amazon yesterday morning, around 8-9am EST. The order was for two computer parts. One being a gift that I needed by Wednesday. Both parts were listed as "Free prime delivery Tuesday, July 11th if ordered in xxx" time. Which I did place the order in that time frame. Later on that day, late in the afternoon, I placed another order for a headset, again a gift, but not one I needed right away so the person already knows I bought it for them. The *** screen was the important part.Come this afternoon I get an email saying both were shipped. Later on I checked my account to find that now neither of my orders will show up until Sunday. Without permission or anything, Amazon bundled both orders together. Which still has me mind boogied because even the headset was suppose to show up on Wednesday, but now none of it's showing up until Sunday.I contacted support, first guy was no help and transferred me to the a higher up who was rude and very condescending. Tell me that I can cancel the order but it won't show up until Wednesday. Why would I do that? For one thing, all the items were 2nd chance items. All of them coming from an Amazon warehouse. There was no reason for this. Nor did I ask for the two SEPARATE orders to be bundled together.I spent well over $150... my husband pays $16 a month for prime. I've never been so disgusted. I ordered it because it was advertised to show up before I needed it. My orders were bundled without my knowledge or permission, causing the order to some how not come until Sunday. And for the rude, condescending support from an employee named "Pooja" I want a refund for the *** screen or a billing adjustment for the inconvenience and rudeness of support. Not store credit that I can only use on amazon products that I don't want.
Business Response
Date: 07/24/2023
Hello ******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with the delivery of the order(s) #***-1966985-8741846 and #***-6640084-4859438.

I've reviewed the details of the order and see that the delivery date on the orders were rescheduled to July 16, 2023 from the initial delivery date of July 11, 2023. I see that these orders were delivered on July 15, 2023.

In an effort to reduce the amount of packaging material used for our shipments, we look for opportunities to automatically combine orders when we ship them. This means you'll receive fewer packages with less packing material to throw away.

If you place multiple orders that are shipping around the same time to the same address, and those items are shipping from the same Amazon fulfillment center, we'll try to ship those orders together. This won't happen for every order--for instance, if the items can't be shipped from the same fulfillment center to meet your promised delivery date, we would still ship those orders separately.

For more information about combined shipments, visit our Help pages:

*****************************************************************************

For the delay and inconvenience caused with the delivery experience, I've applied a $20 gift card balance to your account as a one time exception. This amount is readily available on your account and can be used to place order for any item irrespective of the seller.

You can view your balance and usage history in Your Account here:

************************************************

I hope this helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************

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