Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,380 total complaints in the last 3 years.
21,815 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To start with, I purchased an item in January. It was lost, so they say. They reordered it, and after several phone calls and e-mails I finally got what I ordered. They gave me a $100.00 promotional gift card for my trouble. I used that to order a leather jacket. When it came in the size was not as marked. I ordered A 3x, when it came in it was more like a large, very small. So, the next day I returned it. Amazon received it on February 24th. On March 4th I called asking if I could use my gift card do to returning the item that didn't fit. I was told no, one time only. I tried to explain that I returned the jacket, so I didn't really use the gift card. All I want is to be able to use the gift card they gave me. On another note every time I call them with an issue I start receiving text on my phone about I'm being blocked, that I need to call them. I looked into this Amazon does not send out text like that.
Business Response
Date: 03/07/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon orders. I'd love to help, however, I wasn't able to find the orders.

I would request you to please write back with the order ids. You can look up your orders online through Your Account (www.amazon.com/your-account).

We appreciate your time and patience in these regards

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:03/06/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-9397450-8789061 ITEM: Computer Monitor AIR 2K Ultra-HD 1080P, OUZRS 75HZ VA Desktop Display,3 Sides Zero Frame 178 Wide View Angle PC Monitor with ******** Technology, Support VESA,VGA&HDMI Port for Home and Office-White ******* March 3 Original Delivery Date: March 5 Cost (including tax and fees): $109.59 DELAYED - ITEM NOT YET RECEIVED.The monitor was ordered to be used for work. Because of the delay, workdays are being missed until either a temporary solution is found or the monitor arrives.Amazon needs to overhaul their shipping department. This wasn't the only time my package was delayed this week. I need this monitor yesterday.
Business Response
Date: 03/07/2023
Hello Christian,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the delay in delivering your order.

I've checked the *** tracking and see that the estimated delivery date is March 10, 2023. I would request you to please give it time till that time so that they can deliver the package.

Once the package is handed over to the ***, we trust them to deliver the package on time. However, due to circumstances out of our control, delays might occur. We do work with the carriers on case to case basis on the delays and work with them to minimize these issue.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 03/15/2023

Complaint: 19544784

In regard to Complaint ID ******** against Amazon, I have spoken to Praveen and there is no solution thus far. The item in question, a computer monitor, has since been returned to Amazon, as it did not arrive during the time it was needed. A monitor was purchased elsewhere. I am waiting for a full refund on the item. I have also canceled my Amazon Prime subscription, which is due to expire on March 25, 2023.

I will notify you when the full refund has been processed and appears in my account.

Thank you.
*********

Customer Answer
Date: 03/19/2023
I have received the refund for the monitor that was returned. I also have already canceled my Amazon Prime subscription. You may close this ticket. I figure I won't be shopping with Amazon much again after this fiasco.

Thank you for your assistance.

Christian

Business Response
Date: 03/19/2023
Hello Christian,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that on Friday, March 10, 2023 a full refund of $109.59 has been issued. You will see the refund in 5 business days from the refund date. I hope the issue is already resolved.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:03/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to dispute two transactions on my Paypal Mastercard ending in **** for which I have not received a refund. The following are the details of the orders. Amazon has willfully and purposefully ignored all my requests. All information is presented through attachments.
Business Response
Date: 03/18/2023
Hello Angel,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the refunds of the order.

I've checked and see that two refunds $122.85 and $119.59 were issued on Thursday, December 22, 2022. The refunds should have been deposited in your payment method within 5 business days. Further, I see that the disputes you have filed for the two refunds were resolved in Amazon's favor on Sunday, December 25, 2022.

I would request you to contact the bank so that they can help you further. In this case, as you mentioned PayPal, please discuss this issue with them for a solution.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:03/06/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction: Sunday, march 5, 2023 4:32 pm.Paid business: $56.20 Amazon services committed to provide: delivery between 5 pm to 10 pm, same day delivery.Amazon customer service representative tried to provide me a $5.00 credit and that my items would be delivered in two days, which is an unacceptable resolution. Also asked customer service representative to escalate my chat to a supervisor their response: they will tell you the same thing and do exactly what I did for you, then online chat representative disconnected chat and I was unable to speak to a supervisor.Account order / tracking number: # ***-4014092-2100257
Business Response
Date: 03/07/2023
Hello ********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've forwarded the feedback to the concerned department so that they can check with the logistics team for investigation.

While I understand this delay cant be compensated, however, our agent has issued a small credit as an apology. We are unable to issue further credit in this case.

Please be assured that corrective action will be taken to avoid these issues in future.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:03/05/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was checking my bank staeny an noticed a 595 charge on my account I seen we're it was an unauthorized Amazon charge for 595 for a PlayStation 5 appon contacting Amazon they offered no help told me I received the package Wich I clearly did not because I have no knowledge of this now I'm out almost 600$ and they won't do anything about it please help me.
Business Response
Date: 03/07/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. You can look up your orders online through Your Account (www.amazon.com/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

If you are still seeing charges made on Amazon you can contact the bank and raise dispute with the bank.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 03/07/2023

Complaint: 19544528

I am rejecting this response because: I don't know the email address associated with the order because I didn't order the thing I did find an order number it is #***-2141435-5287440 the amount was $549

Sincerely,

**************************;
Business Response
Date: 03/11/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thanks for sharing requested information, as you are seeing the charge is for order which is not on your account.

I request you to contact your bank and raise dispute so that such charges won't get continued.

And by raising dispute the bank will help you in getting the amount back and issue new card so that such unauthorized charges won't get repeated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:03/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ill take three quarters money back I can't pedal I'm pissedddddd FRANTIC SCRATCHES DISABLED NO INSTRUCTIONS TO TIGHTEN TO SPEC.SEAT SLIDING DOwn REGRETS . FAILED TOTELLMECANTRIDEBIKEOUTBOX Falspeeds listing that was a good one.I don't know about this bike as a person with a disability knowing that the pedals would not go inside of the crank lever there's a lot of damage to the bike it arrived with like big gigantic hole punctures I never dropped it the tires appear to be okay but it was massive damages to the bike upon them upon arrival it didn't come but every two you need it the light isn't working there's no instructions even to tell how to cut the light on I don't know what the maker of this bike was thinking the front of the of the bike appears to be by manufacturers design crooked I haven't you know I probably would have ordered something to accommodate myself to ride the bike with no pedals , no worn and I would need to spend an additional maybe 100 bucks that plays a band with me , so I have regrets I would give no stuff I wish they could make this up , give me a bite to sample that's already fully assembled out the box that's a race bike to make up for this but that's in the dream world possibly so a refund should have issued The seat area of the bike was all stripped and sliding up and down with scratches all over the pole it was very hard to close the lever and I believe that this is going to have to be replaced based on trying to tighten it and other issues I do not know anything about a bike so I do not without the instructions understand how I was supposed to be able to ride this bike as a consumer under the statute 8:15 ilcs that legislative has given me HELP AT BBB , there is no pedals that will turn inside of the lever pedal crank had this been disclosed to me , conspicuous both face lettering I may have had a better bicycling experience to cherish instead I don't & I feel the Friday out of nearly 400 bucks & some change I wish for refund or at least 50% back SPEC.SEAT GUCE BACK 250$
Business Response
Date: 03/07/2023
Hello,

Thank you for reaching out to Amazon.

I've checked the complaint and couldn't understand what the issue is all about. It also doesn't look like it belongs to Amazon. I would request you to kindly reroute this complaint to the appropriate company.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 03/08/2023
Deliver to dunnz - ******* 60620
Your Orders
View order details
Order date

Mar 2, 2023

Order #

113-5818871-9255419

Order total

$389.70 (1 item)

View invoice
Shipment details
Standard Shipping

Delivered
Delivery Estimate

Sunday, March 5, 2023 by 8pm

PEXMOR Electric Bike for Adults 350W, 14" EBike for Adults...$289.99
Qty: 1

Redund owed bike a battery isue falls apart near crank where wires unreachable

Plus I was lured
Lured by by ads as special limited .n that's cool but the pexmor ebike isn't a bike because I can't free pedal n have pedal assist as purported n any degree example bike got hott FIRST RIDE TODAY.
THROTTLE FELT EXPLOSION.

UGHMM.ZERO SUSP GUTS BY LIGHTFOOTBALL ETAL POTHOLES HAVE RUINED ALL BIKES THEY STOLE FUNDS FROM US SO THERES NO OTHER TRANSPORTATION OTHER THAN LIFE THREATENING PACE AMERICAN BUS CORP.
THE BIKES CRANK HANGING WITH WIRES WUTH IT.
THE TIRES WOBBLING SO FRONT STEERING.
OKAY NO LIGHTS ..THEY NO WORK EVER AS PURPORTED..,ADVERTISED.THE SCRATCHES BIG **************** CRUSHED THRU THE *** AS REPORTED TO SPEC GOV INSPECTORS WAS SEE THRU,THE
OTHER ISSUES HERE.ALSO SEAT I HAD TO TAPE TO MAKE TAPE ADJUSTMENTS THIN INSIDE.,BENT CEANK *** SEAL RING ETC INSIDE THE *** THE ***** REST ON TO,.,FALLING APART AS A LIGHT PERSON CYCLING CARFULLY THRU TERRAIN ,THERE WAS A THRUST OFF UPON BRAKING DONT KNOW IF BY DESIGN,.Flashing bars of three n two then stop it's no longer.. curing off n on etc *****************.pedals etc..scooter of ten miles hour not twenty five mph..I'm home safe . tomorrow tells diff story with ebikes410 ************************** *******, ** 98109Address: Amazon Headquarters ************************************************************ Or. Amazon Investor Relations, ****************************************** ******************************************. Phone Number: Call ************** to reach the Amazon headquarters and I felt. WORRIED WHEN HEAT GENERATED TO HAND N THE SMELL OF FUME SMOKE. THE STATUTES PROTECT ME UNDER 8:15 FROM A DECEPTIVE ONLINE INDUCED TO DO AN ACT CONTRARY OF MY FREE WILL *********** VERSUS ***** C U M E 142, *****, P2D384, 385 THE AGREEMENT IT'S PERSUASIVE PERSUASIVE NOT DURESSIVE BUT THE COMPELLING ME TO PURCHASE SOMETHING THAT REALLY WASN'T GOING TO GIVE ME 25 MILES AN HOUR AS PURPORTED BY P E X M O R I THINK WOULD TAKE THE **** IT RAINED YESTERDAY I DIDN'T RIDE IT AT ALL I HAVEN'T MADE ANY MODIFICATIONS AND I WOULD LIKE MY MONEY BACK IF NOT OR ANOTHER SETTLEMENT WOULD BE TO RIDE ONE OF THE HIGHER END MODELS AS AN ADVERTISED BIKE FOR FREE THAT'S PRETTY MUCH IT THE BEST THAT I CAN DO ON THE SETTLEMENT DISCUSSION THANK YOU
DECEIVED BY WHAT I RELIED UPON OF EXPECTATION SIZE PERIMETERS N LASTING ABILITYS O THE BIKE.I COULDNT SELL THESE DUE TO POSS REFUND ISSUES THAT WOULD ARISE SORRT TO TAKE CARE NICE COLOR STYLE ALL THAT BUT .THE PLASTIC N DAMAGES IREGULARITIES RETURNED REFURBISHED BIKE NOTIFICATION H***ED ********* GEN ENFORCES THOSE AREAS JUST SEND CASH TO CARD ENDING 9148$

Business Response
Date: 03/11/2023
Hello Dunnz,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked the order and see that the item was shipped and sold by Leadzm a third party seller on our website.

As the seller has fulfilled your order, we do not have an option to send you a return label directly. I've sent a return request to Leadzm on your behalf for review. The seller will respond with either a mailing label or additional instructions, typically within 48 hours.

You can check the status of this request via the "Manage returns" button in the ********************* at:

www.amazon.com/returns

To learn more about the seller's return options, click the "seller profile" link from the Return items page.

You can also learn more about seller returns by visiting our Help pages:

*****************************************************************************

If you can't work out something with Leadzm, or if the seller doesn't respond within 48 hours, you're always welcome to request a refund through the A-to-z Guarantee at:

www.amazon.com/a-to-z-guarantee

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 03/12/2023

Complaint: 19544028

I am rejecting this response because:

They sold a bike that really doesn't work on their website that was all falling apart riding they bait and switched at the same me through Amazon website in Amazon does directly when they sell different things that it belongs to someone else when it's on a doggone website lol I have less than 14 days with a money back guarantee on electrics on stuff like this and they should have to fork it then issue of refund regardless there's so many issues I don't know where to begin and I'll just start by the field to tell someone that the bike will come with damaged effective parts it will come damaged with scratches and stuff all over it electrical parts failure that it wouldn't be for a tall person that wouldn't come with a seat or pull a pole underneath the seat, they didn't tell me it would catch on fire and be burning with toxic smells as I ride it they didn't tell me a lot of stuff if that failed disclosure should be enough to get my refund yeah the body of my complaint speaks volumes and it should be a money back guarantee on stuff like this from Amazon and I want a refund I've already went to the attorney general worthless agency and I don't know what they going to do so they should give a refund as quick as possible before they get involved

Sincerely,

**************-el
Initial Complaint
Date:03/05/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I created an Amazon *********** account with account ID ************. I left one or two machine running on that account and I forgot about it. In the recent months, I keep receiving emails from them that the charge on my credit card was failed. I really want to pay the bills but my account was locked by them, but even if I reset my password it won't let me in. I tried to contact customer support but they said I should login with my account to get support, which doesn't make sense. My desired resolution is: a. Lifting the restrictions on my account and let me pay the bill. b. Stop spamming me with emails.
Business Response
Date: 04/04/2023
Hello **************'m Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Further to our previous correspondence, our team has removed the hold on the account and we request you to try logging to your AWS account.
If you face any issues, please take a screen shot of the error you get and write us back.
We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************

Customer Answer
Date: 04/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********
Initial Complaint
Date:03/05/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item from a 3rd party Amazon merchant. The item I received was extremely low quality and nowhere worth close to the price I paid of approximately $99. In order to return the item, Amazon instructs you to contact the seller to get a return label. I contacted the seller and asked for a return label. The seller replied that theyd refund me $29 if I kept the item. I wrote back that I did not want the item and wanted to return it and to provide me with a return label. They wrote back offering $40 but also an address in ******** if I insist on returning, but still no label. They wrote back again and said they provided an address and will give me a refund if I delete my negative review. I did not delete my review because it was truthful and by this point it was clear this was a scam merchant. I shipped the package to the address provided and paid over $14 out of pocket for shipping. Tracking shows the merchant received the item. I contacted the merchant again stating that they received the item and asking where my refund was. They said their refund is limited and to remove my negative review. At no time did they state they claim to not have the robe. I reached out to Amazon for help and their AtoZ returns department did nothing to resolve my issue. There is no option to provide screenshots, the merchant now has kept my money and has the item back so they can now resell it and make another $99 off the same item. I have submitted my complaint to Amazon 4 times asking them to read the Amazon messages between me and their merchant and how there is a scam occurring and they are controlling actual reviews being posted. Amazon has done nothing and believe whatever lies the merchant says with zero proof. If they just look at the messages on their own platform or let me send screenshots, theyd see the merchant is lying. I am aware I am out shipping costs and hours of my time trying to get my money back, but I do want my money back from Amazon which is who you pay when you checkout through Amazon.
Business Response
Date: 03/07/2023

Hello,
We have reviewed the issue filed for the Order 113-8216297-8133827 and noticed that the Buyer wished to receive a refund for the merchandise returned.
We have issued a full refund to the Buyer for the item price in the amount of USD 98.66 and return shipping charges of USD 14.83 on 3/7/2023 in the original payment method.
In summary, Buyer has been refunded for the item price and the return cost pertaining to this order.
Customer Answer
Date: 03/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:03/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The vast majority of orders I have placed in recent months is not delivered on the date promised when placing the order. This has caused serious challenges and frustration. I am paying a hefty annual membership fee for Prime delivery. I continuously end up having to drive to a local store to pick up the item that Amazon failed to deliver. I live remotely and any given store is at least a *********************** I often get a notification of delayed delivery just when I get home from shopping in town. Im at the end of my rope with Amazon.
Business Response
Date: 03/07/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details I see that you are referring to the delay in deliveries. I've gone through the account and I see that you are referring to the order 113-0482162-4097068.

I understand that the order was delivered one day later than guaranteed delivery date.

Im sorry to hear about your poor delivery experience, and I appreciate you making us aware of it. At Amazon, we pride ourselves in being the worlds most customer-centric company. Regrettably, our delivery service couldnt meet our high standards in this instance.

We are taking highest possible measures to make sure the packages are delivered to the customers in time. However, due to unforeseen reasons we are still experiencing some issues delivering the items.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:03/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a MSI ******** from amazon.com, the item is listed as ship and sold by amazon. I spent $300 over MSRP for the item, which I was ok with doing as it was the best price since release. I ordered the item on Feb. 19 and was delivered Feb. 24, my first concern at time of delivery was that the wrapping was aftermarket, normally it is soft but this was rough, so I opened it and saw issue two, red powder, and when I inspected the item it was just a red brick, someone had swapped out the card with a brick, which is an issue I am aware of but have not see reports of it in years. This means amazon sent me a "return" quality item as it was opened and did not note it on the selling page. I called amazon support the same day and explained and had it sent back as a return the same day. I then went to best buy and bought a lower quality card for cheaper. Amazon is now threatening me with account termination and are going to charge me $1500 for something that was not my fault. I spoke to a rep on March 5th and they stated that I will not be charged but than received another email that said they confirmed the card was in the box prior to delivery, which is not even possible to do, also I sent them the wrapping that was around the box, if they still have it they can confirm that it is not stock wrapping. They are also stating that the item is damaged, which again how could I damage it if I saw it was a brick and went nope.
Business Response
Date: 03/06/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any misunderstanding.

I've reviewed the order and the return has been received and processed on March 4, 2023. The replacement order never shipped and was canceled. Hence we do not expect any further returns. I also do not see anything from my side which would charge your card in future for this order.

Please be assured that you will not be charged in future.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Amazon.com is BBB Accredited.