Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,699 total complaints in the last 3 years.
22,039 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon had agreed to accept some returns, which were delayed, as a predict of an extended trip abroad. Now, out of the blue, they have backpedaled, and did not have the courtesy to provide a reason. This is unethical behavior.
Business Response
Date: 07/13/2023
Hello ****,

I've reviewed your complaint and I understand your concern in this matter.

In your previous complaint you've mentioned about the return of "BENYAR Chronograph Waterproof Watches" for which we have already provided a return label on June 30, 2023.

Once the return label is created the order needs to be returned within seven days from the date the label was issued.

I've reissued the label for the item as a one time exception from our end, you can use the label to return the item.

I understand that you want to return other items are well, unfortunately we will not be able to accept return for items which has passed return window.

For more information visit the below mentioned page.

*******************************************************************************

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/17/2023

Complaint: 20302585

I am rejecting this response because:

amazon staff were informed that I would not be returning to ***************** in time for the 7 day window. The advised to continue and that the ** code should still work. Me ********** has not been forthcoming and limited answers only to ensure that it does not seem he is withholding information.
Please escalate this to a supervisor.

Sincerely,

*************************
Initial Complaint
Date:07/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,My request is complex, so I contacted the ******************* Team on June 16. On June 20, I received feedback from the ******************* Team stating that my appeal for the TrueSeaMoss and ARMZAS brands had been reviewed and forwarded to the responsible team. However, after 2 weeks, I received feedback from the ******************* Team. According to the notification, the TrueSeaMoss and ARMZAS brands cannot be reactivated as the account was related to another account that violated ********************** Policies or was used in abusive conduct.However, based on the response provided by the ******************* Team, it can be concluded their team did not thoroughly review my request for reactivation. All supporting documentation was provided in the email sent on June 16. I also provided detailed information on why the TrueSeaMoss and ARMZAS brands must be reactivated.Based on the above, I request the further active participation of the ******************* Team in my appeals process, as this is an obvious technical error that has an impact on my business. Please conduct a re-review of my appeal/email from June 16, which was sent from the following email address: *************************** review the attached files thoroughly and analyze my statements in the email. After that, I request approval for using the brands above in the Amazon Brand Registry and utilizing all their benefits. I really appreciate any help you can provide.
Business Response
Date: 07/11/2023
Hello from Amazon,

As informed previously, your appeal has been declined.

Even if one Selling Partner enrolled in the brand has been found to be abusive or their account is deactivated, it will impact the whole brand.

As an alternative, the administrator of the brand can remove the impacted Selling Partner from the brand in order to reinstate the brand.
Customer Answer
Date: 07/16/2023

Complaint: 20302565

I am rejecting this response because: As I mentioned earlier, Amazon does not provide me with the opportunity for proper appeal due to the limited text box, thereby violating my right to a qualified appeal process guaranteed by the Amazon Services Business Solutions Agreement. In light of this, the BBB Complaint Form is the only possible option for a qualified appeal of Amazon's decision and dispute resolution.

According to the notification from Amazon, I encountered an issue with enrolling my trademarks in the Brand Registry due to a related account that I am not the owner of and which was found to be involved in abusive conduct. I want to appeal this decision as Amazon's statement is incorrect.

I hired an employee, *************************, as a Technical Specialist. We signed an Employment Agreement stating that ************************* was obligated to fulfill the assigned responsibilities under current legislation and Amazon Policies. This point is crucial in the operation of my business.

However, after a short period, I discovered that ************************* was abusing my trust and violating Amazon's Policies. ************************* wanted to demonstrate high-level KPI. However, abusing Amazon's Policies is unacceptable in my business.

In light of the fact above, I signed a Termination of Employment Agreement, which resulted in the exclusion of ************************* from the list of employees of my company. ************************* worked under the user permission *******************************************. According to his statements, he provided similar services to other Amazon sellers from the same user permission email before working in my company.

The Amazon system may have mistakenly considered me the owner of multiple seller accounts, including the one that violated Amazon's Policies, based on the fact that ************************* used the same user permission in his work. As you may see, I refuted this false claim with logical arguments.

Amazon Support claims that I can remove the violating user permission from my Brand Registry account to activate all the privileges of my brand in the Brand Registry. However, it wasn't removed because the User Permission button in my ********************** Brand Registry account disappeared. I can assume that this is an obvious technical error, as I physically cannot take the action recommended by Amazon Support.

In light of the above, I request that Amazon Support actively resolve my issue, remove the user permission *******************************************, and activate my brands TrueSeaMoss and ARMZAS in the Amazon Brand Registry.

I kindly request the Amazon ******************* Team review the attachments (agreements, terminations, licenses, and other supporting documentation) in the emails sent from ******************** to ***************************** on June 16 and July 4. Many thanks for considering my request.

Sincerely,

***********************
Initial Complaint
Date:07/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon closed my account and said because it was related to another account, I called many times to explain that must be a misunderstood but no one help me. I still have remaining balance in my Amazon account, couple hundred dollars, I cannot remember, but they close it and they refuse to refund that to me. I have no right to hold my money like that.
Business Response
Date: 08/06/2023
Hello,
Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business,we do not provide details on our investigation methods.
Sincerely,
Amazon.com
Initial Complaint
Date:07/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received two broken products in my most recent transaction, and one was smashed and only had one out of four nail oil bottles that was actually usable and another kit that I ordered for acrylic nails only came with half of the products and also had broken stuff in it. When I went outside to pick up the order it looked like it was thrown on my porch. So when I contact customer service, the first person I connect with left me on the support chat for 10 minutes and never responded and then left the chat. The second person I contacted, said that an issue would be refunded and that I will be getting a confirmation email soon so I waited about 3 hours and then contacted support again because I never even got the confirmation email. Now this time when I contacted the support chat they said that I was required to return it even though I just was told that my refund was approved and would be put into my account. So I threw away the products after they said my refund was approved, because there was wet slimy oil everywhere. It was leaking through the box, and then I call the customer service line and ask to speak to a manager and the guy would not transfer me and tried his best to tell me that this was not refundable unless they got the return and I would be glad to return it if I was told that in the first place but I was told just a few hours before this that my refund was approved and I did what anybody else would do and threw away the box that was literally having oil drip through the bottom and all of the other products from the kit was also drenched in oil. I'm not happy because I'm being told so many different things and also I asked to be transferred to a supervisor or a manager and basically was told they would say the same thing and he refused to transfer me to the supervisor. I don't get why I'm basically give the runaround and told that I was already approved for a refund and then told something completely different hours later.
Business Response
Date: 07/13/2023
Hello ******,

I'm Sai *********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for all the trouble caused to you with order ending with 3454.
I will definitely take this as a feedback and make sure that the associate is coached on this.

I would like to tell you that there will be a 30 day return period to return the item if there is any issue with the item.

However, as a one time exception I have issued refund for the order here. Since the order was paid for by gift card, $21.08 will be returned to your gift card balance in 2-3 hours. These funds will be automatically applied to your next order. You can view your gift card balance and activity here:
*************************************************

Have a great day!

Regards,

Sai babu
Amazon.com
*****************************
Initial Complaint
Date:07/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have the gift card amount of $295 in my Amazon account and it has been on hold for verification purposes. But after I went through all the security step and provide all the paperwork they requested me, they told me they would responded to me within ***** hours. And when I waited too long, I called and they asked me to filed some kind of form and they promise to get back to me within 24 hour but no one got back to me.
Business Response
Date: 07/22/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 07/22/2023.
Sincerely,
***
Amazon.com
Customer Answer
Date: 07/31/2023
The response from Amazon is such a lie. Based on the email they sent me, you can see they asked me to verify my card, which I already did. Nothing about gift card that they said. I know Amazon has a right to refuse service but make up story to claim me and closed my account, hold my money is illegal.
Customer Answer
Date: 07/31/2023
The response from Amazon is such a lie. Based on the email they sent me, you can see they asked me to verify my card, which I already did. Nothing about gift card that they said. I know Amazon has a right to refuse service but make up story to claim me and closed my account, hold my money is illegal.
Initial Complaint
Date:07/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My amazon account is ********************* I purchased $100 gift card and redeemed them on amazon, but its cancelled or withheld without valid proof of reasons. It says balance withheld but had not been returned to me. It might be because I had been traveling for 6 months and didnt use my account, so its seen as a possible fraud. I want my gift card value back.
Business Response
Date: 07/12/2023
Hello,
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained,used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on **********.
Sincerely,
********
Amazon.com
===============
Customer Answer
Date: 07/12/2023

Complaint: 20302425

I am rejecting this response because:
I didnt even use this gift card for anything. How did you assume my intended usage?

Sincerely,

*********************
Initial Complaint
Date:07/11/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I closed my Amazon account on July 6th. I was just charged $10.60 by Amazon today on July 10th.
Business Response
Date: 07/12/2023
Hello *******,

I'm Sai *********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I completely understand your concern regarding the charges of $10.60.

I checked your transactions and couldn't find any charges. We'll need to continue this investigation over the phone. Before you contact us, please check with authorized users of your credit card.

If you've checked with others, call customer service with the following information:
- Last 4 digits of your credit card
- Date of charge
- Amount of charge
- The charge descriptor (e.g. Amazon.com AMZN.COM/BILL) listed on the statement.

Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription.

Using the Charge ID, our customer service team can now help answer your questions about an unknown charge, in a much shorter time.

You can contact us by phone here:
**********************************************************

Have a great day!

Regards,

Sai babu
Amazon.com
*******************************
Initial Complaint
Date:07/11/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have placed an order on amazon.com and I tried to cancel the items they have manipulated the site to where I tried cancelling my items and I did it in enough time. I was told I will not receive my refund by leadership team the agent before me gave me wrong information that my order was cancelled. It was misleading I do on the site as a member I was told under delivery date that I would receive my order the next day. I felt mislead and taken advantage of.
Business Response
Date: 07/12/2023
Hello *****,

I'm Sai *********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I am sorry for all the inconvenience caused with our services by the team.

I understand your concern regarding the order ending with 8223.

I would like to tell you that Your order was already in the shipping process and was packed for delivery. Hence we could not cancel the order at that stage.

However as a one time exception I have issued complete refund of $4.46, for the order back to the original payment method. You need not return the package.

In case of credit card you will receive it within 3-5 business days and up to 10 business days for the debit card.

Have a great day!

Regards,

********
Amazon.com
*****************************
Customer Answer
Date: 07/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:07/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Upgraded to 4K Amazon Fire Stick to reduce buffering. Worked as advertized until recently when it started buffering and I kept getting a popup telling me to delete apps, space was low. I have added no new apps, the performance reducing apps were added by Amazon after purchase and cannot be removed. The fire stick is useless now but after this there's no way I'd upgrade again to another Amazon product, which it feels like I'm being steered to do. I have reliable high-speed internet. Clearing caches and data regularly does not help. I use Kodi and Prime Video only, I do not use, nor will I ever use, these apps:Amazon Kids ***** MB Amazon Live Shopping ***** MB Amazon Photos ***** MB Freevee ***** MB News ***** MB This Amazon bloatware problem is a common one but, unfortunately, Amazon has done nothing to fix it. I provided feedback to ******* about three weeks ago but got no response.**************
Business Response
Date: 07/15/2023
Hello.

I'm Sai babu from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I'm following up regarding your experience with your ******* device.

First, thank you for taking the time to share your feedback about the ability to remove some apps from your device. We're always looking for ways to improve the service we provide so I've forwarded it to the respective team internally for their consideration in future plans.

I'm sorry to hear about the issue with space on your device. If you wouldn't mind, I'd appreciate if you could reply to this email with the following information:

What's the device serial number of your ******* device? You may find this information by going to your device Settings > Device options/information.
What's the exact error message you receive?
What action were you performing before receiving the error message?
Please reproduce the issue and kindly reply to this email with the date and time when you received the space related message.
Additionally, I'd like to let you know selected members of our technical team may need to analyze your device. This will allow us to better understand what happened and further assist you.

Thanks for your patience and we look forward to hearing back from you soon."
Initial Complaint
Date:07/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on 01/20/23 I purchased A portable generator from amazon .A wen df1100 watt generator order number 112-3564449-7044261 the machine was defective.I called amazon on the 02/14/23 and they agreed to refund my money , ****** and said the will pick up the generator on 03/08/23 . the generator was picked up by amazons shipping company on that day .After three weeks and no refund ,I called amazon again this time they told me that it would take two months to process my refund. After two months and many calls ,I still recieved no refund . I wrote amazon a letter demanding my refund and damages , That I had incurred , this was a replacement generator I needed to run the system in my R.V. and because of there irresponsable business they were doing I had to rent a generator and also pay the interest on the loan I open to purchase the generator . I had no money and no generator .They sent me back a letter that had the wrong order number. The correct order number is 112-3564449-7044261 and because I had the loan company look in to my refund they were closing the case and would not give me any money amazon.com stole my generator and my money my ability to live in my R.V. and the interest I paid for a loan. I would like to no are there any other organizations I can report this company to they have done this to other people before. Please look in to this for me B.B.B I am stile paying off this loan and the interest thank you
Business Response
Date: 07/13/2023
Hello,

We have denied the customers request for a refund on order 112-3564449-7044261 as customer has not returned the item purchased. Customer was issued a return label which remains undelivered to Amazon. To avail a refund customer has to return the purchased item. Customer also raised a chargeback dispute on this order and the dispute is still open with their card issuer.

Kindly request customer to reach out to their card issuer for more information on this transaction.

Sincerely,

******
Amazon.com
Customer Answer
Date: 07/20/2023

Complaint: ********

I am rejecting this response because:

,BBB. resolution ***** complaints ID-******** ,in response to the false statement from amazon. I was never issued a return label by amazon. I have written and acted on instructions from amazon how to make this return. Amazon told me on the 2-22-2023 they had accepted my return request. They ask me to setup a pickup date of march the 8th between 9:00am and 12:00pm ,they said nothing about a return label .On march the 8th ,****** company a agent employed by amazon , that amazon gave my address and phone number, came to my door to pickup the generator I had purchase from amazon for ****** dollars on 1-20-2023 the ****** company has confirmed that they made the pickup at my apartment on march the 8th for amazon and took the generator to there warehouse. The paper work that I am faxing you will show the proof of this transaction .
*********************
Business Response
Date: 07/24/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email.We kindly request you to provide us with the return receipt and any other relevant information for us to carry out an investigation.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 07/27/2023

Complaint: 20302099

I am rejecting this response because:
The return receipt is attached.
Correct Extus Pro number is: 29138734299.
Extus Pro number 91-3873429 is incorrect.
Sincerely,

*********************
Business Response
Date: 08/04/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email regarding the order 112-3564449-7044261.Please accept our sincere apologies for the delay in resolution and for any inconvenience caused.We have requested a refund for USD 384.15 to your bank account and USD ****** ********* to your account. This refund should be posted in the next 5 business days. Please contact your card issuer for support in locating this refund.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 08/13/2023

Complaint: 20302099

I am rejecting this response amazon didnt return all of the money I spent on this transaction ***** dollars in rewards points *****in courtesy credits ****** dollars in fees for fax cost to send documents to BBB:. And ****** in rental cost for rent of a generator to use for the over five months that I did not have the use of the generator that I purchased from amazon ,or I plan to *** your company for It. Also I would like the money in my gift card account return to my ******************** chase credit card so I can purchase a generator from a responsible company I do not want any business with amazon anymore after I purchase a generator from ********** when I am done paying off your credit card I would like that account closed card ending in 5166

Sincerely,

*********************
Business Response
Date: 08/30/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
Please note refunds issued may be for the order total less original and/or return shipping fees and/or a restocking fee, depending on the associated returns policy.Shipping and handling charges may not be refunded under certain circumstances within the policy available for review on our website.

No further refund is due.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****

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