Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,380 total complaints in the last 3 years.
21,786 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/02/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
$400 item returned to Amazon through Amazon return box is left forgotten and misplaced within their warehouse in *************, voiding my refund. I have had multiple conversations with Amazon support, resulting in no refund, but with their suggestion of providing me with in-store credit (Amazon gift card). Which I find to be fraudulent and illegal. Return Information:Locker Information:Amazon Hub Locker - Rakesh ***** ******** at the *********************************** *****, **, 68130-4638 *** Tracking#: 1Z9Y67580308318629 Delivered On Thursday, November 17 at 11:00 P.M.
Business Response
Date: 12/06/2022
***********************,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the better business bureau BBB- I've provided the BBB with a copy of this message.

I've reviewed the compliant and understand your concern regarding the refund for the returned item Sennheiser Momentum 4 Wireless Headphones.

Once the carrier receives your return package, it can take a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.

Although the return has been marked as delivered, the ************** has to complete the return processing before the refund is initiated.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:

https://www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=******

If you don't hear from our ************** by December 18, 2022 , please write back so we can find out what happened.

Thank you for your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Pratap
Customer Answer
Date: 12/07/2022

Complaint: 18514792

I am rejecting this response because:
The item has been returned for OVER 15 days already. Amazon has not made any effort to notify me that the item is in their hands. I will maintain this complaint until a refund is complete.

I am again going to put focus on the fact that an Amazon support technician originally offered the refund in form of in-store credit (gift card). Such an action is fraudulent.

Sincerely,

***********************
Initial Complaint
Date:12/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has locked us out of our selling account without any type of notification or any steps we can take to regain access. We do receive emails from Amazon about what is taking place but we cannot take any action or reply.Some of the emails we received were warning that items from our inventory were going to be disposed of unless we took the necessary steps to prevent it. Because we do not have access, we were unable to do anything to prevent that.Others alerted us to buyers' questions or concerns, but we could not address those.Amazon has also been withholding our payments during this time but has not stopped charging us fees.We have not received any type of violation notification or anything else that would provide any justification or explanation for this action. This has been going on for over 4 months and we have tried contacting Amazon dozens of times but nobody has replied.Now we are going to miss the busiest sales time of the year and we still have not been told why.
Business Response
Date: 12/14/2022
Hello,

We are unable to locate customers buyer account and require more information to complete our review.

Sincerely,

Amazon.com
Initial Complaint
Date:12/02/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
so i sent two gift cards to my sister who is in ****** from my amazon.com account. the first one didnt work for her so she returned back to me. then she was chatting with one your colleagues named ****** he had asked her to make me send another one so he can apply it to her ******** account but it didnt work. so he tried to unredeem it twice and the gift card is now stuck. then *****'s supervisor said she'll escalate it to gift card escalation team and solve it withing ***** hours and we got an email from them inquiring about this and no response ever since.Today i spoke with ****** and his supervisor ***. Instead of helping me they just tried to make me send an email and make me wait. when i said i cant do that, *** just ended the chat .So I basically want three things. 1)i want my $50 refunded bakc to my card not my amazon account. 2) both me and sister be fairly compensated for your mistake and wasting time and money. 3) I want to lodge an complaint against *****, *** and ******
Business Response
Date: 12/19/2022
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the $50 gift card.

Upon checking I see that the gift card was purchased on Amazon.com, Hence the gift card cannot be redeemed on Amazon.ca account. You can purchase the gift card from the link included below to gift a person who is in ****** and is using Amazon.ca account.
*****************************************************************************************************************************************************************************

I see that the refund of $50 has been issued to your original payment method for your Amazon.com gift card order on Friday, December 16, 2022. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

I'll surely take this as a feedback from you against the previous representatives and will forward it to the appropriate team for further review on it.

We'll make sure that this is not repeated.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:12/02/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I need your help regarding the status of my seller account. My account was suspended by Amazon due to Drop Shipping Violation and Seller Code of conduct. I didn't receive a warning and Amazon suddenly deactivated it. The total amount reserved in my seller account is $1,295.20. I admit that we do drop shipping but we are not fully knowledgeable about the Drop shipping policy and seller code of conduct we only realized this when our account was suspended.I submitted a Plan of Action 4th times (4th) but was still rejected by the Seller Performance Team. I do not understand why Amazon did not accept my Plan of action. Please help me to find out from Amazon what other documents are needed to reinstate my account.My funds are on hold and Amazon will not release them until my seller account is suspended. I have also resubmitted a new POA to Amazon but the system-generated response is still the same.Please help us to reinstate our account and for us to ship all items to FBA. Christmas is coming, we have many employees who will lose their jobs. I promise that we will never do drop shipping again, please give us another chance to correct the mistake we made and we will not abuse the privilege that Amazon has given us.We understand that selling on Amazon is a privilege and we strive strives to provide the best service to Amazon customers. We kindly request to have our selling privileges be restored so we can continue to ship all of our products to Amazon FBA. Sincerely, ********************************* Sales
Business Response
Date: 12/05/2022
Hello,
We have decided not to reinstate this account due to insufficient information and an email was sent informing the seller of this decision on 12/05/2022.
Thanks, Amazon.com Seller Performance
Initial Complaint
Date:12/02/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item that came in the mail damaged. It is made of fiber glass like material and was splintered. This is a splintering material to mess with, even upon a return- hence, why it most likely shattered I want a refund. I dont want to mess with it. I had pneumonia and both my kids Type A flu, which is why it took me a bit to contact. I have pictures showing I took picture on the day it arrived. I will share here. Please refund me on origiNal payment.
Business Response
Date: 12/06/2022
Hello Victoria,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the damaged item ****** LED Light Up Flashing Blue Costume Toy Trident Spear.

I've issued a refund of $28.95 to the your original payment method as on one time exception. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 12/07/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:12/02/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After text chatting with ************, an Amazon representative, on 10/18/2022, I returned a defective file cabinet Amazon Order # ***-7300432-4040261 to Cymax. ************ sent me an email on 10/18/2022 stating We will make sure that the seller will refund that shipping charge in your item that you will be returning to them. Will also make sure that he item will be fully refunded. Cymax refunded me for the file cabinet but not my $233.50 return shipping cost. ***** has responded that they do not know how to refund me my shipping cost. Amazon representative ******** texted me on 10/31/2022, stating, Ive submitted an A-To-Z guarantee claim on your behalf. The refund will be processed within 7 business days. I have not received a return shipping refund for $233.50 yet. On 11/10/2022, ****/************ an Amazon supervisor stated, I am sorry if the refund for the shipping fee of $233.50 has not been refunded yet. I can confirm that the previous associates have requested for this but unfortunately, the process was incorrect and so the refund was not issued by the correct department. I was able to request a refund for the shipping fee and informed our team that this has been requested and multiple associates have promised the refund already. Normally the turn around time for this request is within ***** hours. I have not received my refund of $233.50. On 12/1/2022, Amazon supervisor Ady, I stated that to her that Amazon is responsible under the A-to-Z Amazon Guarantee to refund me my return shipping cost of $233.50 as they have a seller on their website that has failed to perform. It is Amazons responsibility to make sure that their sellers provide a working product. This was not the case. I returned the item in good faith as I was assured by ************ and by multiple associates that I would be reimbursed my return shipping cost of $233.50. Amazon supervisor *************** up on me.
Business Response
Date: 02/08/2023
Hello *********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the delay.

As per the update from the team, the seller will have to refund the shipping charges and we'll not be able to refund such high value as refund for a seller orders.

However, if is okay for you, I can make an exception and issue $50 promo credit in this case, this is the only limit we have.

Please confirm.
Regards,

Arun
Amazon.com
Initial Complaint
Date:12/02/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I need your help regarding the status of my seller account. My account was suspended by Amazon due to Drop Shipping Violation and Seller Code of conduct. I didn't receive a warning and Amazon suddenly deactivated it. I received a performance on September 7, 2022, that my seller account has been deactivated. On September 16, I received a new performance notification that my account has been reactivated. On September 17, 2022, I received a new performance notification that my seller account was deactivated again.I submitted a Plan of Action 4th times (4th) but was still rejected by the Seller Performance Team. I do not understand why Amazon did not accept my Plan of action. Please help me to find out from Amazon what other documents are needed to reinstate my account.My funds are on hold and Amazon will not release them until my seller account is suspended. I have also resubmitted a new POA to Amazon but the system-generated response is still the same.Please help us to reinstate our account and for us to ship all items to FBA. Christmas is coming, we have many employees who will lose their jobs. I promise that we will never do drop shipping again, please give us another chance to correct the mistake we made and we will not abuse the privilege that Amazon has given us.We understand that selling on Amazon is a privilege and we strive strives to provide the best service to Amazon customers. We kindly request to have our selling privileges be restored so we can continue to ship all of our products to Amazon FBA. Sincerely, ********************L *******
Business Response
Date: 12/04/2022
Hello,
We have reviewed this sellers account and require more information to complete our review.
We have requested the necessary information from the seller via email on 4-Dec-2022.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:12/02/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is happened several times on Amazon. But today When searching through Amazon Warehouse deals I came across a board game that the list summary price was $50 (used). See first photo. But when I go into the detail review and select prices there is no used (and/or) $50 option. See you the rest of the photos. this practice is bait and switch. It leads you to clicking on a product thinking youre going to get a certain price and then that price is not available. Please tell them to stop this.
Business Response
Date: 12/03/2022
Hello ****************,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue with the pricing of the product.

We request you to write us back with the link of the product sold by Amazon warehouse deals. This will help us to locate the product and investigate further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:12/02/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Another day another s***** amazon delivery. EXCEPT this delivery person actually took a photo of their stupid job. Ive talked to 100 Amazon people in the last few weeks because this keeps happening and customer support is beyond USELESS and no one speaks english. Order #***-7527144-3261022 was delivered last night by an Amazon driver (TBA304015825692), to the MAILROOM. The delivery photo is my package on the floor of the locker room (where I do not have a locker) along with other packages that the driver probably left on the floor because they were too lazy to deliver correctly. The locker room is 1/2 mile PAST my house, so the driver ignores my directions, passes by my house and leaves my items on the floor next to an open door. By the time I can get there, THEYRE STOLEN. **************** has told me to wait for delivery... I guess because they dont speak english theyre not understanding that IT WAS DELIVERED. It just wasnt delivered to me. Dogs learn to fetch faster then Amazon learns how to deliver, AND THEN they take no accountability for anything. I only shop for neccessities now, and will complain EVERY TIME I dont get my packages left at my door. Send a supervisor out to me or someone that can actually do something and understands the word DELIVERY and FRONT DOOR, and I will show them how to do their job.
Business Response
Date: 12/09/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item(s) from your order.

We have investigated this order, based on the results of our investigation, we aren't able to provide a replacement or refund for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."

See https://www.amazon.com/gp/help/customer/display.html?nodeId=**************** for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 12/09/2022

Complaint: 18513473

I am rejecting this response because:Hello ******** from Amazon,

Ive provided the BBB with a copy of this message. Im rejecting your response because its stupid.

You apologize for the package that I didnt get, but its your fault. So keep your apology.

I would like to know how you investigate? Because I would like to speak to an "investigator" and show them what you all are doing. Anyone with common sense can see that Amazon is operating in our neighborhood like a bunch of crooks.

What were the results of the investigation? That you can just deliver where ever you want and thats ok, and if you dont deliver to my address and leave my packages in the middle of the street, thats ok too? And Im supposed to pay for that?

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."

Amazon was the carrier for this incident. So YOU cannot fix your own dumbass errors?

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

I do have a more secure shipping address, its called my address. You are delivering to the floor of an open room, in the middle of the neighborhood, where its not secure. So if your IDIOT drivers, spoke and read english and followed simple directions, then my packages WOULD BE DELIVERED TO A SECURE LOCATION. You are delivering to a NOT SECURE LOCATION. Ive never had one issue with package when its delivered to my door (PER MY INSTRUCTIONS), the only time I dont recieve my packages is when theyre left in a pile on the floor of an unlocked common space for the neighborhood. So take your own suggestion and apply it. Delivering a pile of packages to the floor ISNT SECURE. SO STOP! The floor of the mail room is not my address. READ.

I dont understand how you could treat a customer like this. So take that and shove it.

Ive told every one in the neighborhood and the offce to make sure they complete BBB complaints every time YOU fail to deliver. So I hope YOU get LOTS of complaints in the next few weeks due to LACK OF DELIVERY. I also hope that whatever you buy from Amazon, gets delivered to the wrong doorstep, 2-3 miles from your house, or better yet, hopefully someone delivers it to the gas station bathroom floor and sends you a picture of it. Then a homeless person steals whatever you ordered and pees in the box. And when you try to get a refund, some useless moron at Amazon tell you... "based on our mysterious investionation, you are screwed".

Ill keep complaining by the way. The minimal purchases I make in the future, that do not get delivered, I will complain about. I may even call the bank and stop payment, and I will start filing police reports on your drivers for theft.

Sincerely,

*******************************
Initial Complaint
Date:12/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My store has been deactivated since December 27, 2021, and I have no access to it to appeal this decision, I would like amazon to give me access to my store to show them my plan of action. My store has been missing from the marketplace for almost a year now, In addition to that my funds are withheld for this year.
Business Response
Date: 12/05/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 12/5/2022.

Thanks,
Amazon.com Seller Performance

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