Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,559 total complaints in the last 3 years.
22,041 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings of Peace!I am ***********************, the legal owner of the Amazon selling account, Acadia Commerce. I am writing to request your help to reach out to Amazon and to reinstate my seller-fulfilled selling privilege as it is deactivated for over a year now due to repeat Drop Shipping violation.I submitted several appeals and proof that my business method has been completely changed and I am now sourcing from a reliable and authorized supplier, and brand owners website. I can assure Amazon that Drop Shipping violation will never happen again in the future.The complete details of my recent appeal and new invoices from my new suppliers have been submitted on July 3, 2023 for Amazons review.I am hoping that you can help me reach out to Amazon to reinstate my seller-fulfilled selling privilege. I am hoping for a positive response.Thank you.Sincerely,*********************** Acadia Commerce ************************** Merchant Token: A1ADTPCVDEUHEK
Business Response
Date: 07/12/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their MFN selling privileges.

We are unable to provide information on our investigation methods.
Initial Complaint
Date:07/11/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi Team,I ordered area rug from amazon whose order number is #***-3301086-7185054 and since it had quality issue I returned it back and there employee named ***** has already received the item on 7th July 2023 and its been 4 days since item is received by amazon but still I they have not issues refund to me. Could you please help to get my refund asap.Thanks *****
Business Response
Date: 07/14/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned item Home Dynamix Premium Indus Modern Area Rug, Ebony Multi, 5'2"x7'4" Rectangle.

I apologize for the inconvenience that you have experienced in this case.

Once the carrier receives your return package, it can take a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:

**************************************************************************

If you don't hear from our ************** by Friday August 4, 2023, please write back so we can find out what happened.

Thank you for your understanding.

Regards,
Pratap
Customer Answer
Date: 07/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Rohit Kotak
Initial Complaint
Date:07/11/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a jacket with ********************* through Amazon. I was sent a pair of shoes instead. I called ****************** , because I had no idea why I received the shoes. My name is on the package. They didnt have information about me or the shoes. I was told to keep the shoes or give to charity. I still have the shoesin the original packaging. I did not realize that the shoes were sent instead of the leather jacket. The packaging did not indicate Amazon, there wasnt an invoice for purchase. I never received the jacket. Amazon said because it is a third party seller I have to go through the seller. This is ********************** address:**************************************** ************ ***** ******************************* told them I didnt have a form to resend the shoes. I immediately tried to get a refund from Chase banks Amazon credit card I used for purchase. They denied the claim. I contacted Amazon. Because I had a claim with the bank Amazon said close the case to be reimbursed. They said it will be approved when my credit complaint is closed. I was told wait time to file an an appeal with Amazons A to Z refund depart is a month, ********************* says I past their deadline for a refund. This is a messageAmazon sent to ********************* ************** (Hello, We've been contacted by a customer regarding the order identified below. Order#: 112-3382255-9291450 Item: Reason: Received Wrong Item Details: Dear Amazon Seller, This is Amazons **************** team. A customer reached out to us with some questions about a purchase they made from you. Heres a description of the issue: Product: ********************* Women's Plus Size Denim Style Leather Jacket Soft Calfskin Trucker Jacket - 14 W, Black Order number: 112-3382255-9291450 Amount: $172.34 Reason for contact: The item has arrived, but you've sent a different item. The customer said that this was the second time that she reached you regarding this concern. Please research the issue and contact the customer.) It is not resolved.
Business Response
Date: 07/13/2023
Hello,
We received your email about order 112-3382255-9291450.

I have reached out to the seller of your order to request more information. Please allow between 3-5 business days for us to get back to you with an update.
Sincerely,
********
Amazon.com
===========
Customer Answer
Date: 07/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ****
Customer Answer
Date: 07/20/2023
To whom it may concern,

Amazons response was that they were going to contact the vendor within 3-4 business days. I still have not heard from them. They represented this company and continue to sell their merchandise. They should then be required to reimburse me for the full amount. I made the mistake of accepting this as a resolution for my issue with BBB. I should have rejected it because they should have reimbursed me. Whether or not ********************* honors the unfulfilled order is their business. During my time in dealing with this issue Amazon did agree to pay me back once I dropped the complaint with the Chase Amazon credit card with their A to Z customer service team.

Thank you for your assistance and I look forward to hearing back from you.

Sincerely,
******* ****

Sent from my iPhone
Customer Answer
Date: 07/21/2023

I received the same message from Amazon. They keep sending me this message: we will get back to you within 3 to 5 business days. Ive never received phone calls or an email in regard to my case with them. When I called them, no one can help me. They say that their hands are tied. They dont seem to have any real record of all the times *** called. They seem to respond only when the Better Business Bureau has contacted them but then it leaves me at the same situation of waiting. Amazon neglected to get things rolling as soon as possible so *********************, the company that owes me the refund says its passed 30 days for a refund. I blame Amazon for this. They are the ones who should reimburse me at this point. This is the message I received from them. They are not taking responsibility for this situation. I feel like they have no intention of sending back my money. Carolyn

Business Response
Date: 07/25/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email regarding the order 112-3382255-9291450.We have researched this matter and see that the seller had requested you to return the merchandise for a refund upon your request and as per seller's policy returns should be made within 30 days from the shipping date.Since there was no return initiated unfortunately we can accommodate this request.Kindly contact the seller for any further assistance.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 07/25/2023

Complaint: 20303063

I am rejecting this response because: Amazon took too long to assist me. I had to wait between claims. A to Z was going to reimburse me, but because I had an open case with my credit card, they said that they would reimburse me once I close the case with my credit card. I followed along with what they requested case was closed with my credit card company.

I dont appreciate the fact that no one from Amazon has called me directly, they keep saying theyre going to contact me and the only way theyre contacting me is through BBB. They keep sending me the same automated message that I have to wait 3 to 5 business days for ********************* to contact them. This is Amazons problem with *********************. Amazon should honor my refund because I have allowed ********************* to sell their wares on the website. Also because of the fact Ive been a long-standing customer with them and because Im a ********************** member and because Ive been waiting since April for this resolution. Why should I have to lose out on these funds? Whats ridiculous is that I would probably buy more merchandise with the money. I am very upset that no one from Amazon has called me. I have spoken to countless representatives who promised to return my calls and say they will get back to me and no one has given me the common courtesy. Im still upset. Its a lot of money for me. I dont care what ********************* chooses to do based on their customer service. ********************** owes me that money back. They can go and try to get it for themselves from that company. Theres a lot of people who have complaints against *********************. Im not the only one, but I will not give up. If I have to find another means to get Amazon to call me and to be kind enough to resolve this issue respectfully.
I do not want another generated letter I want my refund! Now its 4 months! Amazon is playing games!
Sincerely,

******* ****
Customer Answer
Date: 07/27/2023
The issue was resolved because BBB messaged them. Someone called me yesterday from ********************* and said I was going to be reimbursed for an item never received.
Please close the case. Thank you.
Initial Complaint
Date:07/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB team and Amazon, I kindly ask you to review my situation as far as Ive exhausted all means of communication with Amazon through email. My Buyer and Seller account were put on hold (I can't log-in there) since Amazon suspected some strange activity with my Buyer account and credit card attached to it. They asked me to provide a photo of my passport and a credit card statement to confirm my identity and payment method. I did so, however, Amazon didnt verify it. I want you to help me in this situation since Im completely frustrated. My business stopped in one moment due to some unclear situation. ********************, the owner of this selling account ************************ I attach a photo of my passport to confirm my identity. Also, I attach the real photo of the physical credit card and a credit card statement. Im the owner of this card. Please, help me to escalate my submission to the leadership team. I didnt do anything wrong. Please, remove the hold from my account. Sincerely, *****************
Business Response
Date: 07/28/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Customer Answer
Date: 07/30/2023

Complaint: 20303019

I am rejecting this response because: I didn't commit anything prohibited with my buyer account. Please, research the situation deeply. I ready to send you any documents you need.

Sincerely,

*****************
Initial Complaint
Date:07/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would just like to receive additional details about Amazon's customer service process if individuals have a complaint. I asked about a process yesterday when speaking to a customer service representative and there was nothing available. I have enjoyed Amazon but there have been glitches with deliveries that I would like an explanation of. We receive delivery options when we purchase items as to the date we prefer delivery. Twice I have requested items based on the delivery options provided where the delivery was not met. Once with a set of flood lights, and most recently with some items (shelf, books, sharpener) that were not met. I recall one item had a fee for the delivery option. In the most recent delivery, the items were listed as delivered. How does Amazon get to use that option when no items were delivered? How soon after a customer notifies ********************** via the app or website about an issue with a delivery that a customer service agent responds to the issue?
Business Response
Date: 07/12/2023
Hello,

I'm ***** from Amazon.com.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Initial Complaint
Date:07/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear *** or Madam,My name is *********************** the owner of ***************** store in Amazon.com, my account has been missing since January 31, 2019. I have no relevant information, so it has been deactivated, and my marketplace options disappeared, It does not allow me to enter the store, so I do not have the possibility to review and attach all the information they are asking me, All the information below is based on my search and the communication I have had with Amazon. I have been accused because my Order Defect Rate has exceeded the target of 1% in 2019, my Amazon-fulfilled orders have been deactivated due to the enormous quantity of orders I was receiving, I was not able to ship the products quickly to the customers, therefore, I received many complaints from them, many wanted refunds or replacements of their products and every day I received a different complaint.I truly dont know where to turn for help: Amazon isnt considering my appeals, and my money has been frozen for nearly a year. If I only knew the basis for Amazons decisions, I could take steps to cure any deficiencies and allay their concerns. Unfortunately, I remain almost totally in the dark and lacking any instructive guidance. I have recently sent my appeal with all the information they have requested to various Amazon support channels and I have yet to receive a valid response. Please investigate this situation and do whatever you can to push Amazon to fairly consider my appeal.Sincerely,*********************** **************************
Business Response
Date: 07/12/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 7/12/2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 07/14/2023

Complaint: 20302950

I am rejecting this response because:
Dear Better Business Bureau, I want to clarify that I never received any email from Amazon with specific information to provide to Amazon, I have sent several documents and appeals in order to have my account reestablished, on several occasions I have told them that my account has been missing for a long time and all the arguments and justifications have not been valid. The last information sent was on July 10, 2023, you will find it attached to this message below.
Sincerely,
***********************
Business Response
Date: 07/28/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 28 July 2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 08/15/2023
In the following document you will find more information regarding my case and about my last appeal sent, here you will find reasons to re-open my case and investigate the account, thank you for this opportunity, i will be attentive to any response.
Best regards.
Business Response
Date: 08/18/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on18th August 2023.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:07/11/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im not being treated like a loyal and long time customer of **********************. Ive still have yet to have my issue with my account resolved. I been told multiple times that my account is in good standings by customer service. Just to go on my profile and see that my Amazon store is still down. I am unable to utilize the Amazon Influencer program that I was accepted in a couple years ago. I cant post products on my Amazon Store and write product reviews on the products I love. Ive been nothing but patient for it get resolved. Still no solution in sight. I just need help from someone that can get things back to normal again. So I can continue as a Amazon Influencer and be a valuable asset to the Amazon family. I attached proof that customer service told me that my account was in good standing and should not be limited on what I can do on the platform as an Amazon Influencer
Business Response
Date: 07/13/2023
Hello *******,

Thank you for contacting us about your reviews. We apologize for any inconvenience this may have caused.

After reviewing the account once again, we have restored this account's previously contributed reviews and the ability to contribute reviews, comments, customer questions and answers, and other content. It may take up to 24 hours for reviews to reappear.

Amazon Review Moderation team
Customer Answer
Date: 07/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Initial Complaint
Date:07/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Stated they delivered my iPhone $600 to my address and they did not it required me to give them a 6 digit security code number to input into their device. They supposedly did not do that and they have no proof of delivery so I cant even file a police report which Amazon is requiring me to.. I cant afford to lose $600 or this iPhone please help or advise me
Business Response
Date: 07/14/2023

Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your items from order.

It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that this item hasn't been delivered to you. Shipment that isn't received are inconvenient for you and costly for Amazon.

Based on the outcome of our investigations, we believe the item was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:

- Information collected at the point of delivery.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state, be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

- The name of the police department.

- If the Police Report was created over the phone: The name and badge number of the reporting officer.

Were unable to accept Police Reports that are in pending or any other incomplete status, as well as reports not filed in the local jurisdiction in which the package was reported as delivered. The Police Report must be filed before 08/25 to be considered for review. Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:07/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a bubble gum item and received the wrong item. someone 3r2/q/Upon contacting amazon customer service and wqaitin to speak to someone for 3 hours.Then after `1 hour on thep hone they refused to help me with the replacement for the correct item. Then they refusd to allow me to contact the seller.Told me I have to write a bad review and write in the review that I need a refund for the reasons I called amazon about. and to give all bad reviews and stars and explain the issue.THen amazon is now REJECTING EVERY SINGLE REVIEW so that I can still NOT BE ALLOWED TO RECIEVE HELP I AM BEING ATTACKED AND TARGETED BY TEH AMAZON STAFF BY EVERY SINGLSTAFFMEMBER! I AM INTENTIONALLY BEING LIED TO AND MISSLEAD BY EVERY SINGLE STAFF MEMBER
Business Response
Date: 07/12/2023
Hello,

I'm ***** from Amazon.com.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Initial Complaint
Date:07/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good Afternoon,I have been unable to leave any reviews for Amazon Purchased Items for some years now; receiving a notice that I must contact Amazon at community-****************************** I have e-mailed this address on multiple occasions without answer by anyone at this address [I believe it is simply another scam on the part of Amazon]; attempting to leave truthfull reviews on products particularly when I find such product to be harmful to the consumer [found black particles in my protein at one point - notifying **** since Amazon does not allow reviews] or is not received as advertised [with several purchases, and acompanying Amazon featured "sellers" in clear violation of FTC's ****** of ******** Protection Act. It has become quite apparent that Amazon selects specific persons allowed to review products based on their positive and fradulent reviews, leaving consumers like myself dupped into purchasing "junk". I would simply like to opportunity to leave a truthfull review, whether it be positive, negative or neutral for the hundres of products I purchase yearly on Amazon.Best,*********************************
Business Response
Date: 07/12/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us that you are unable to leave reviews for Amazon purchased items.

While I tried researching the issue, I was not able to locate the account on which you are having this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue.

Please share the email address linked to your Amazon account from which you are unable to submit the reviews.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to ***********************************************.

Regards,
Pratap
Customer Answer
Date: 07/17/2023
The email address linked to your Amazon account from which I was unable to submit the reviews is **************************
Business Response
Date: 07/27/2023
Hello *****,

We previously sent you an email explaining that we detected unusual product review or product rating activity associated with your account that violated our guidelines. As a result, we removed some of the reviews or ratings youve left in the past and restricted your account's ability to contribute reviews, ratings, customer questions and answers, and other Community-related content. After thoroughly reviewing the recent information you provided, we have decided not to restore this account's ability to contribute to community content at this time.

Why is this happening?Customer reviews, ratings, and votes are meant to help customers make informed purchase decisions through unbiased product feedback. Product reviews, ratings, and votes that violate our Community Guidelines and our Customer Product Review policies are not allowed. c

This account can no longer contribute content for the following reasons:
-- Elements of the account indicate a relationship with sellers, publishers, or other reviewers on the reviewed products.
-- Reviews, ratings, and votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
-- The account requested free or discounted products in exchange for reviews and ratings.
-- The account was created for the primary purpose of writing reviews and ratings that violate our policies.
-- An unauthorized party may have accessed this account to write reviews and ratings.

We are here to help. If you believe this action was taken in error, or if you have additional information you would like us to consider, respond to this email or contact us at ****************************************** learn more about this policy, refer to the following resources:
-- "Community Guidelines":*****************************************************************************
-- "Anti-Manipulation Policy for Customer Reviews":***************************************************************************** -- "About Promotional Content": ***********************************************************************************

Amazon Review Moderation team
Customer Answer
Date: 07/31/2023

Complaint: 20302812

I am rejecting this response because: Please provide specific evidence on how my historical truthfull review(s), from years ago - since you have not allowed me to review products for some years athough I've purchased hundreds of items since then, violated the Amazon agreement. You are simply making a statement without any evidence and allowing the sale of harmful and fradulent products on your website. All I'm asking for is the ability to leave a truthful review to warn concumers when something I purchase on your site catches fire, like the bug zapper I purchased the other month.

Sincerely,

*********************************
Customer Answer
Date: 08/01/2023
I have allready submitted complaints to the Federal **************** and *** Consumer Protection, so perhaps they can assist me in obtaining evidence as to why Amazon filters their review and reviewers to ensure that only positive reviews are left on dangerous products.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

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