Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,422 total complaints in the last 3 years.
21,537 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was closed on 7/10/2023. Found this out when I got off work and went to watch TV. Prime is my TV service. I called customer support. I was told there was nothing they could do. They couldn't get into see anything either. I needed to fill out information they sent me in email. I can't get into my account at all. I can't check on my orders or do anything. I have used them for yeats and they've never had problems with my payment methods or anything. It's strange that customer service representatives can't even tell you what you did and help you fix. This just isn't right.I have done everything they asked and my account is till closed. I have paid a monthly membership and used them for years to be done like this! I still have items ordered i need to check on. I have gift card money I can't even get to.
Business Response
Date: 07/25/2023
Hello *****,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, upon checking I see that, We have restored your access to this account and processed any pending orders.

You can track the progress of your orders in the "Your Account" section of our website.

Thank you for your patience and we are sorry if any inconvenience was caused. We will notify you by email when we send your orders.

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/25/2023
Nothing has been changed. I still can't use my account.
Customer Answer
Date: 07/25/2023
The snap shot I attached is from today August 25th, 2023.
Business Response
Date: 09/09/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 09/08/2023.
Sincerely,
***
Amazon.com
Initial Complaint
Date:07/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July the 8th of 2023 I placed an order with Amazon. The item in this order had a guarenteed delivery date Jul the 10th (EXH 1). typically the item is 1 day shipping. I may have missed the cutoff and the item was 2 day for me. The item still shipped out late. As a result I received a notice that the item was going to arrive after 3 days (Jul 11th). I pay for Amazon Prime to get the guaranteed delivery dates. Since I did not complain about the item giving me a 2 day delivery date for a 1 day delivery item, I felt it was reasonable to make a complaint after it was delayed futher than that. I have disabilities in the form of autism. Amazon has removed the chat option on the mobile app making it impossible for a person with disablities to resolve a matter in regard to the Americans with Disabilities Act. After finding a way to finally get chat going, I spoke to an agent that claimed they were sorry for the inconvenience. I asked how they were going to compensate me for the delays. The agent first responded by offering me a $5 "promotional credit." I asked a few questions and then decided due to all the restrictions that was just too complicated for me and offered to accept it as a gift card. I have been given a gift card in the past by agents for problems similar to this one. However this agent refused. I offered to allow the $5 to be a partial refund to the card. The agent said they could not do this. However the agent offered a full refund and said that I would still get to keep the item. I asked the agent to explain this. After I was promised I could keep the item still I agreed to the compromise. I also checked in to the order about 10 minutes after the conversation at which point it was still scheduled to deliver. It wasnt until moments before it should have delivered that they updated the order to cancelled. I immediately reached out to support and demanded my item but they refused to deliver, compensate, or transfer to a supervisor.
Business Response
Date: 07/14/2023
Hello Collin,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, I'm sorry to hear about your recent experience with amazon.

I appreciate your feedback in this matter,We value this kind of feedback, as it helps us continue to improve our store and provide better service to our customers.

Upon checking the order I see that a refund $10.56 has been issued to the original payment method on Thursday, July 13, 2023.

Refunds typically gets processed within 3-5 business days from the issue date.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

Upon reviewing the tracking status of the order I see that it is returning to the seller, in this case the shipment will not be delivered.

Also we would like to offer a gift card amount of $10.00 to your account. I understand that issuing a gift card will not compensate the inconvenience, however we request you to accept this as a gesture of apology from our end.

Please let us know if you would like to accept this. Once confirmed we will issue it right away.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/19/2023

Complaint: 20308959
I HAVE ALREADY SUBMITTED A RESPONSE TO THE BUSINESS WHY I AM REJECTING THE RESPONSE. THE BUSINESS HAS NOW RESPONDED TO THAT REJECTION. The response is as follows:
Hello Collin,

I've reviewed your reply and I understand your concern. Based on your original complaint we reviewed the order and issued a full refund of $10.56 to the original payment method.

We value this kind of feedback, as it helps us continue to improve our store and provide better service to our customers. I understand that, as a member of Amazon Prime, you expected 2-day delivery for the order you placed while being a part of the membership.

Please be assured that this is not a typical Amazon.com experience and in no way did we intend for this to happen especially to a Prime member like you.

For orders shipped with *** and ***** you can add special instructions to deliver your package through the carrier's website at: ***: ************************** ****: *************************************

If we can't deliver your order, it will be returned to us. After the shipment has an "Undeliverable" or "Return to Seller" scan, we automatically begin processing a refund.

We send an email confirming the return and refund details within 48 hours of the undeliverable scan. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days.This time frame may vary from one financial institution to another.

You can also update this address with the weekend delivery instructions/security code for future deliveries by editing the address in Your Account here:

******************************************

Also as a gesture of apology for your recent experience with us we would like to increase the gift card amount to $20.00. Please let us know if you would like to accept the gift card from our end. Once confirmed we will issue it right away.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************

I am rejecting the above response because:
As I have clearly stated... you have had multiple issues in the past including legal federal law violations. This has been demonstrated as a pattern from you. If this was a first time occurrence, I would not be escalating my complaint to the BBB. I have asked them to intervene in the hope that we can get you to make changes to your policies without legal actions becoming involved. As I have stated $20 is not even remotely acceptable at this point. Legally i have a loss of $100 that you have not taken accountability for. I am entitled to additional compensation for your refusal to take proper action and the delays in returning the money that is rightfully mine. There is also the fact that your refusal to follow the previously mentioned USC CODE, which is federal law, allows me to claim a minimun of an additional $10,000. I have offered to release this claim on the condition you change your policies and at any time i can audit one of the facilities for compliance of the new training. You also agreed to provide the item so you should be shipping that out immediately. Every day that i am without the item, I am entitled to another $10 in compensation which at this point includes transit time.
In terms of the fact you are continiously referring to the "orginal complaint" I am more than happy to file a BBB complaint for every occurrence that has previously happened, or we can address everything at once here. It will not change the legality of my claims. I believe however we can be most productive by dealing with this all at once under this complaint. I have plenty of screenshots and a witness statement related to every previous issue and there is no doubt this is a pattern of habitual behavior. Drivers for Amazon have testified to the poor conditions. I am more than happy to upload hundreds of screenshots to show everything.
In response to the part that involves **** and ***, I can assure that those carriers actually follow the posted signs and deliver the packages to the parcel guard as they are supposed to. To also top it off, I do not even have to put delivery instructions for them to use the parcel guard correctly. I put the instructions clearly into your system and your drivers still cannot follow it. Your drivers also choose to willfully ignore LARGE POSTED SIGNS that show them where to deliver properly. Therefore, it is clearly intentional and it applies ONLY to AMAZON. I have made the suggestion for changes for than 3 times which is included in the hundreds of screenshots. You have not made the change so now I am going to mandate it. There is no reason your drivers cannot use a parcel guard... let alone leaving packages at the wrong door and even just out on the curb in the parking lot. I also have video footage of your drivers ignoring the signs and *************. Based on the number of different drivers that have delivered, it is clear the problem lies with your training and policies and not the driver themselves.
I am being beyond reasonable given the circumstances surrounding the matter, but unfortunately a small gift card and empty promise will not cut it this time. If you want me to file a BBB complaint for every occurrence please let me know. Otherwise let me know you will address all the concerns in this matter here. But this matter is larger than just this one promise that was broken. Based on the fact that this one occurrence demonstrates a pattern of issues (1 shipment delayed, 2 agents promising compensation for the delay and this was not provided, 3 promising the item to be delivered and then intentionally revoking it.) it is very apparent that either AMAZON has a pattern of violations, or AMAZON is specifically discriminating against me.

Sincerely,

*******************************
Initial Complaint
Date:07/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered multiple item worth of around $256.according to Amazon they deliver to my address. Item I never received.delivery email shows picture of delivery. That picture is not my house or front door. Now Amazon is denying refunding my payment as well not willing to deliver my order to my house. When I request call from them they always call me but after talking to me they disconnect phone call.because they dont have answer.as well Amazon rep. ********* rather ask me to make police report. I did police report also on July 11. I want my money back or my items which I paid for needs to deliver to my house.
Business Response
Date: 07/22/2023
Hello ******,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding police report, in this I request you to contact us through live medium to validate police report.

In case you have any difficulty, please allow our experts team to call/ chat you and assist you at your convenient time.

This way, you can speak to our live customer support team who can definitely apply the appropriate action that we need to take for the issue. Here's how:

1.To Call: *****************************************

When you visit the link above, please do the following to call you at our expense:

1)Select your country.

2)Enter your phone number.

3)Your comfortable time to call you (We're available 24 hours a day, 7 days a week)

It is our privilege to have you as our valued customer & we want to make sure you are always taken care of.

We are available 24 X 7 to help you. We look forward seeing you soon!

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/24/2023

Complaint: 20308874

I am rejecting this response because:I called same way at list 5time after my Police Report filed.wait time is more then 1hour .I spend 6 hours because specialities dep.couldnt v.police report and then they are waiting for closing the report. I really want Amazon to take care of delivering packages to my address not someone elses and since its Amazon mistake please dont tell your client rudely to make police report.why I have to go through all this even its not my mistake.I would say by delivering packages to someone else house Amazon is playing with my privacy.

Sincerely,

*****************************
Business Response
Date: 07/28/2023
Hello Rujuta,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your reply. I've checked with the concerned department in this matter.

They've informed us that the police report is not closed yet.

We request you to check with the police department in this matter. Once the police report is closed please contact us so that we can assist you further.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
****************************************;
Customer Answer
Date: 08/01/2023

Complaint: 20308874

I am rejecting this response because:
Not acceptable - Amazon's mistake delivering my items to some one else's house and asking me to do do police report and again asking me to close that report.As a customer i feel that I am puppet of ********************** and when they told me to do police report because they wanted to make sure that I am not lying and now that are asking me to call the police to close the report? I am not amazon's puppet.
last weekend on Saturday some one drop box with item I ordered at my front yard on the lawn in-between 3 pm to 5 pm.which I send the msg to amazon.
Due to my amazon order /delivering some's house my order I believe my privacy is compromising.and I am giving too much my time to explaining everything over and over. I am not in to getting Money back from amazon . but I want to make sure that amazon is at fault and they are not delivering item at right place still they are asking to do all this.

Sincerely,

*****************************
Initial Complaint
Date:07/12/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased ***** **** Ties - Returned them to Amazon - they received the January 30 2023 at 7 pm. (Have email from Amazon stating this is when they returned.) May 2023 received email from company through Amazon that they hadn't yet received the ties - I contacted Amazon and they said yes we have the ties we will stop this money from being taken out. June 4 2023 money taken out of my account (*****). Contacted Amazon 5 times since June 4 *************************************************************************************** 3-5 days - they promised me and told me to "rest assured" and "trust me" it's taken care of. **** it is July 12, 2023 and I still have not received my $***** back. I am frustrated and do not know what to do anymore. They are not listening to me and how frustrated I am just trying to get my money back that has been promised multiple times. I need help to get it back!
Business Response
Date: 07/14/2023
Hello *******,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question.

Upon checking the order I see that a refund of $16.99 has been issued to the original payment method on Thursday, July 13, 2023.

Refunds typically gets processed within 3-5 business days from the issue date. You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/14/2023
Good morning---
Just wanted to let you know that the claim I filed on July 12 2023, has been resolved. Amazon got right on it and refunded my money. After speaking to 7 employees of Amazon and working on this for a month and half on my own, I'm so glad that I reached out to BBB to help me get this resolved. Thank-you so much for helping me out and getting the right Amazon people on the case. I appreciate it. ***************************
Initial Complaint
Date:07/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
-Date of transaction: Jun 9st 2023-The amount of money you paid the business: $2.00-What the business committed to provide you: Toys kid -What the nature of the dispute is:They keep my account and don't give any reply for violation -Whether or not the business has tried to resolve the problem: When I logged into my account, they said they emailed instructions on how to open an account but I didn't receive any email, I sent them my bank statement, but my account is still on hold.-Account/Order/Tracking number:************************/114-6769834-2338633
Business Response
Date: 08/04/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2023-08-04.
Sincerely,
********
Amazon.com
=================
Initial Complaint
Date:07/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hllo,On July 11th, I purchased a **** headset from Amazon.com with an Amazon Gift Card for a total of approximately $415 plus shipping costs.After the payment was completed, when I tried to view the order again, the page said that my account was on hold.I tried to log back in, but the page said the account was temporarily locked. I was not informed of the reason.Since I cannot log in to my account, I am unable to contact Amazon Customer Support for assistance.I would like to ask Amazon US to unblock my account and continue with my order.Amazon account number: ************* Email address::************************** Please help me work this out together.
Business Response
Date: 07/28/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Initial Complaint
Date:07/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
During my activity on Amazon, I had only one account - LeFamily ***** ************************ and I never even thought about opening another. I do not own, do not have access to, or have ever worked with the related account, and I believe it was deactivated in error.I discovered that my account is related to the *** BAZAR LLC account. I did deep-dive research and found the reason why this account might be connected to mine:I used the PrepExpress preparation center`s services. Here is the link to their website - *************************, and their email - ********************* I used this address in my account - Ship from ********************** ******************************************************************************** Phone number: ********** I gave PrepExpress preparation centers manager, **********************, permission to access my account on his email - *********************I also discovered that *** BAZAR LLC is also a client of PrepExpress.I stopped working with the PrepExpress preparation center, never using the same information for the shipments as other sellers. I have attached my notice of Termination and Termination agreement down below.I deleted all permissions from my account. Only I have access to it.I deleted all addresses added by PrepExpress preparation centers manager **********************. Only my address is now active. I consider myself a responsible business owner, and I state that I never knew, met, or contacted the owner of *** BAZAR LLC. I never had any business relationship with them, and I never had any access to the related account. I do not recognize the related account, and I believe this deactivation was in error. My business means everything to me, and I do not want to lose it only because of the clear error. Please, help me reactivate my account.Sincerely,*****************************
Business Response
Date: 07/13/2023
Greetings,
We have investigated the seller issue and were unable to find any selling account associated with the email id: **********************
Please ask the seller to contact with the registered email id associated with the selling account and we will investigate further.
Thanks.
Initial Complaint
Date:07/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My *********************** account was mistakenly suspended for being related to *************************** account. I am the owner of only one *********************** account. *********************** is my brother. *********************** had a registered Amazon account I was unaware of. *********************** and I lived in the same house for three years. We used the same computer and addresses for registering residence and correspondence, and we also had one home phone number. Once again, I learned about *************************** account when I received a related suspension notification. Unfortunately, on April 4, 2022, my brother *********************** died. In the attachments, you can see a copy of the Death certificate issued on April 06, 2022.I assure you that I had no Amazon business relationship with my brother ***********************. I have only my personal *********************** account; I operate it per the rules and policies of Amazon. Since we lived together before the death of ***********************, we used the same wifi and computer to log into the Amazon system, and we also had the same business address and home phone number. The relations arose between my account and the *********************** account because of: the same IP address, same device to enter accounts, and a business address. Since I do not know the login password data for *************************** account, I do not have the opportunity to reactivate his account first. After the account suspension, I changed the information about the business address to the current one. I no longer live at the same address as ***********************. I also changed my contact phone number to personal. I don't use the same laptop to log in to my *********************** account. Also, I only log into an account from my new home wifi. I am the owner of only one account - ***********************. *********************** is the account of my brother, who died on April 4th, 2022. I am not affiliated with the *********************** account. Please consider the full version of my appeal in the attachments and reactivate my account. Thanks in advance for any help!
Business Response
Date: 07/13/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 7/13/2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 07/18/2023

Complaint: 20308753

I am rejecting this response because: In a recent reply, Amazon notified me of the necessary additional information that I need to provide to reactivate my account. I have the required additional information, namely: The Affidavit, Death certificate translation. All documents are original and notarized.
I would like to remind you of my situation briefly:
My *********************** account was mistakenly suspended for being related to the *********************** account. I am the owner of only one *********************** account. *********************** is my brother. *********************** had a registered Amazon account I was unaware of. *********************** and I lived in the same house for three years. We used the same computer and addresses for registering residence and correspondence, and we also had one home phone number. Once again, I learned about *************************** account when I received a related suspension notification. Unfortunately, on April 4, 2022, my brother *********************** died. In the attachments, you can see a scanned version of the Death certificate issued on April 06, 2022.
I assure you that I had no business relationship with my brother ***********************. I have only one *********************** account; I operate it per the rules and policies of Amazon. (Please see my Affidavit). Since we lived together before the death of ***********************, we used the same wifi and computer to log into the Amazon system, and we also had the same business address and home phone number. The relations arose between my account and the *********************** account because of: the same IP address, same device to enter accounts, and a business address. Since I do not know the login password data for *************************** account, I do not have the opportunity to reactivate his first account.
Please also consider the **** which I send in the attachment. I explained in detail the corrective and preventive actions I took to correct the problem and prevent similar occurrences.

Sincerely,

***********************
Business Response
Date: 07/28/2023
Hello,
We have reviewed your account and unable to reinstate you at this time. Please refer to email communication received on 7/14/2023 for additional details.
Thanks
Amazon Seller Support
Initial Complaint
Date:07/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi I have order from amazon.com , I have returned the item May 10 , And amazon received item on Monday , May 15 by *** .I've asked refund multiple times , but I have got one answer from amazon ( You need contact the carrier ) , I already did and got a answer from *** and this the message ( *** have looked into the event associated on this tracking number 1Z55AY229013165618, our records shown that this package has no movement scan for more than 24 hours. Last scan was 06/26/23. We are sorry to inform you that this package has to be considered as lost in transit and claim is needed. *** normally conducts an investigation for shipments that were lost or missing. However, for this particular package, Amazon prefers to handle shipment inquiries and they asked that you contact them directly.You cannot initiate a claim online because it's also restricted by Amazon. They are the one who needs to initiate the claim on your behalf. )Amazon has created a return label , So I can't file claim to ***. Amazon is responsible. Amazon is not cooperating with me to solve the problem . I have right to get refund of money.Order# ***-2297827-6522635
Business Response
Date: 07/22/2023
Hello Esam,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this regard.

I'm sorry to hear about the problem you've had with your LEVEN JP600 4TB PCIe 3D NAND NVMe Gen3x4 PCIe M.2 **** Internal SSD (Solid State Drive) (Packaging May ***** from order pertinent to this complaint.

Since our return center has not processed your package and more than 60 days have passed, we're unable to issue a refund or assist further.

Please contact your return carrier and check with them for more information and they'll be able to assist you accordingly.

Thanks for your patience and understanding. We look forward to serve you in the near future.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/29/2023

Complaint: 20308749

I am rejecting this response because:

Hi

1-( amazon support ) They said I need wait up 60 days , So this delay from amazon. not from me.

2- I have contacted carrier and I got a email , they cant help me " We somehow find it baffling that they have refused to file for the claims investigation when they are aware that we have a contract agreement with them that all orders coming from them, in the event that package loses track and information, it needs to duly be requested from them to initiate a claims investigation. We apologize for the run around and we are very much sorry if we have to redirect you back to them multiple times just to get this case solved. Actually an investigation can be filed by you, but once it is identified in the system as an Amazon order and that Amazon did not file the investigation, that investigation will be automatically closed and Amazon's system for this will halt the investigation process " , ( check photo )

3- item is delived to amazon , check photo ( it is tracking on amazon )

Sincerely,

***************
Initial Complaint
Date:07/12/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good Morning This complaint is in regards to Wrongful Termination of my Amazon Account with no due regard or proper communication methods used. My Amazon Account was Wrongfully Terminated by amazon while I have active orders and hiding existing orders while not refunding me or telling me if they will ship, I reached out to amazon and recieved a generic email stating my account was closed and will not be reopened for refund / return violations. I have had maybe 1 or 2 returns/refund in the past year with 60+ orders without issue. I have no other Amazon accounts and meet none of the requirements of what they stated my account was closed for in the brief title of 1 email. There is possibility my account was wrongfully associated with someone else as I live in a University Apartment complex.Any Response provided to me is 100% bot generated and I am unable to speak to any human being regarding this which is another failure which caused a loss in my Gift Card/rewards Balance alongside Missing Orders that I have no way of tracking or Canceling which amount to $1070 for Order Number 111-9519728-7360223
Business Response
Date: 07/14/2023
Hello Aum,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand your concern.

Upon checking the account under this email address I see that the account is currently active and recently orders were placed in it. Hence I'm unable to determine the account you are referring to ad closed.

In case if you are referring to an account registered under a different email address, then we request you to write to us from that email address using the exact same subject-line.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/25/2023
Harasankar.M,

the following will be stated to the BBB as well.

My account was incorrectly restricted to digital only content after the last recent order. Furthermore Order Number 111-9519728-7360223 worth $1070 was removed from my account with no refund or delivery alongside the ability to NOT place any orders from that date onwards as well as multiple other missing orders worth over $1500

Alongside this any amazon accounts of my family members were also terminated with no explanation alongside my Amazon account for a different ********* do not have access to my prime account or any other account associated with amazon. As of today 07/14/2023 My amazon.com account related to this email address is completely closed as I am unable to login or view existing orders which is again unacceptable. I am still missing my promotional credit alongside the value for all missing orders and hence request for my accounts and any accounts banned within my household are reinstated immediately as they have been wrongfully closed alongside compensation for the mental duress as well as missing orders within this time.

I expect your response ASAP
Business Response
Date: 08/14/2023
Hello, My name is ********, and I am a member of the Amazon Account ******************** team. . *************** on behalf of your BBB inquiry #********. We have restricted your account to ********************** purchases only. Any digital content that you purchased with this account is still available to you. To access the content, click the "Manage Your Content and Devices" link on the menu "Your Account" on ************************ to repeated violations of our Conditions of Use, we will automatically cancel all non-digital orders placed on Amazon.com and if you were charged for the order we will process the refund.To learn more about our policies, go to "Amazon.com Conditions of Use":www.amazon.com/conditionsofuse Im sorry for any disappointment caused and appreciate your understanding. Any digital content that you purchased with this account is still available to you. To access the content, click the Manage Your Content and Devices link on the "Your Orders" menu on Amazon.com.Best Regards,Victoria,Escalation Specialist Amazon.com *****************************
Business Response
Date: 08/14/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 8/14/2023 confirming account reinstatement.

Sincerely,

***
Amazon.com
Customer Answer
Date: 08/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Aum ******

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