Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,672 total complaints in the last 3 years.
22,051 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/11/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i purchased a product on June 4 2023 (Hansgrohe Croma Retrofit Shower System, QuickClean Showerpipe Shower Set in Brushed Nickel, ********) for $440.22.i returned in on June 10 via *** dropoff as instructed by Amazon, and it was received by Amazon on June 14. However, i still have not received my refund. Amazon was contacted several times and i was given contradicting information. **** first told that once Amazon receives it from ***, ti would take ***** hrs. then, when that didnt happen **** told up to 7 days by a supervisor and to call again ifthat does not occur, when that didnt happen, i was told 30 days. then, called and asked to speak to another supervisor, i was told it will b eJulty 17 which is more than 30 days.i mentioned that my other returns when going through whole foods onlyt a k e 24 hrs, but for tnis item, i was directed to use ***, I was then told there is a glitch in their system. and that nothing could be done, i contacted the coporate office which told to wait 30 days and then ignored my communications.
Business Response
Date: 07/12/2023
Hello ****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for any inconvenience caused with the delay caused in return processing of the item returned from the order #***-7482377-2676223.

I've reviewed the details of the return and initiated a full refund on the item for $467.73 back to your payment method.

You will see the credit processed to your card within the next 3-5 business days.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

I hope this helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 07/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you very much for your help. Amazon did not show any particular intention to resolve this until your intervention.

Sincerely,

*******************
Initial Complaint
Date:07/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My order number is Order # ***-6542914-5850620.There are 3 Macbook in this order but only 1 was delivered.It is shown by the tracking numbers.The 2 packages TBAEUG500074091 and TBAEUG500072958 were lost in transit.I have contacted customer service multiple times and I was promised a full refund for the 2 lost Macbooks in the amount of $2398. However I have not received any refunds as of today.Please proceed to refund my credit card for the amount of $2398.I have attached screenshots showing the order, tracking numbers and contact with customer support.
Business Response
Date: 07/17/2023
Hello *******,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the shipments that were not delivered as scheduled from the order #***-6542914-5850620.

I've reviewed the details of the shipments and see that the items were successfully refunded on July 17, 2023 back to your payment method.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

If you don't see the AMEX refund posted to your account by the mentioned time frame, please contact your bank for further assistance. Your bank can clarify how long it'll take them to post the refund.

I hope this helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:07/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just received a email from Amazon today saying that that my account was closed.I have a child with autism that uses the Amazon kids free time to play learning games and has had a major breakdown because he can't play his games.I tried calling and was told to send them a email.This is the email I received Hello,Your Amazon account has been closed in accordance with the Amazon.com "Conditions of Use":************************************************************************************************************** Why did this happen?We took this measure because we believe your account *** have been used to engage in prohibited, illegal, or fraudulent activity, which is a violation of the Amazon.com "Conditions of Use".Has your account been closed in error?If you believe there has been an error, please submit the following information:-- An explanation for the activity occurring in your account.-- Evidence or examples that demonstrate your account complies with our "Conditions of Use".How do I send this information?Send an email that includes the above requested information to buyer-account-appeals@**************************** **************** team can only confirm that we sent this message and help you with technical issues. They cannot reverse this decision or share more details on this matter.Amazon.com That's vague and doesn't tell me anything specific.I had a ****** in contributions on a bedframe, ***** on a treadmill, and some on a few other items.I would like details and either the contributions made towards the purchase of the items on my registry or my account reinstated
Business Response
Date: 08/08/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 8/8/2023.

Sincerely,

***
Amazon.com
Customer Answer
Date: 08/08/2023
I don't think that Amazon fully understands the complaint or questions that I had about what happens to the contributions on my account.
I did have the account that I asked about reinstated. Which is a entirely different account than the one ********************** responded about. ****************** Amazon account was closed over 2 years ago.
They clearly did not pay attention to details.
Thank you for your help
Business Response
Date: 08/24/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 24/08/2023.

Sincerely,

****
Amazon.com
Business Response
Date: 08/24/2023
Hello,

My name is ********, and I am a member of the Amazon Account ******************** team. . *************** on behalf of your BBB inquiry #********.

I've reviewed your e-mail, and I understand you're concerned about your account being closed. While I know you're disappointed with our stance on this matter,I want to assure you the information you received is correct. We've found your account is directly related to another account which has been previously closed due to the violation of our policies.

Due to the proprietary nature of our business, we're unable to discuss other accounts with you, and the decision to close your account is a final one.

Im sorry for any disappointment caused and appreciate your understanding.

Any digital content that you purchased with this account is still available to you. To access the content, click the Manage Your Content and Devices link on the "Your Orders" menu on Amazon.com.

Best Regards,

Victoria,
Escalation Specialist
Amazon.com
*****************************
Customer Answer
Date: 08/25/2023

Complaint: 20305314

I am rejecting this response because:
Are you going to send me a check for the amount of contributions that were made on the account ******************?
If so then I will accept the decision that the account ****************** is closed

Sincerely,

*******************************
Business Response
Date: 08/27/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 23 August, 2023.

Sincerely,

*****
Amazon.com
Business Response
Date: 09/12/2023

Hello,
                                                                                                                                                                                                                          My name is ********, and I am a member of the Amazon Account ******************** team. *************** on behalf of your BBB inquiry #********.

I've reviewed your e-mail, and I understand you're concerned about your account being closed. While I know you're disappointed with our stance on this matter,I want to assure you the information you received is correct. We've found your account is directly related to another account which has been previously closed due to the violation of our policies.

Due to the proprietary nature of our business, we're unable to discuss other accounts with you, and the decision to close your account is a final one. Im sorry for any disappointment caused and appreciate your understanding.

Any digital content that you purchased with this account is still available to you. To access the content, click the Manage Your Content and Devices link on the "Your Orders" menu on Amazon.com.

Best Regards,

Victoria,
Escalation Specialist
Amazon.com
*****************************
Business Response
Date: 09/14/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 14 September, 2023.

Sincerely,

********
Amazon.com
Business Response
Date: 09/20/2023

Hello,

My name is ********, and I am a member of the Amazon Account ******************** team. *************** on behalf of your BBB inquiry #********.

I've reviewed your e-mail, and I understand you're concerned about your account being closed. While I know you're disappointed with our stance on this matter,I want to assure you the information you received is correct. We've found your account is directly related to another account which has been previously closed due to the violation of our policies.

Due to the proprietary nature of our business, we're unable to discuss other accounts with you, and the decision to close your account is a final one.

Im sorry for any disappointment caused and appreciate your understanding.

Any digital content that you purchased with this account is still available to you. To access the content, click the Manage Your Content and Devices link on the "Your Orders" menu on Amazon.com.

Best Regards,

Victoria,
Escalation Specialist
Amazon.com
*****************************
Customer Answer
Date: 09/20/2023

Complaint: 20305314

I am rejecting this response because:
I have asked multiple times if I was going to be issued a check for the contributions that were on account ******************.
I have never received a response about the contributions that were on the account.
I understand that account ****************** is closed l will consider the issue resolved if l will receive the contributions
Sincerely,

*******************************
Business Response
Date: 09/30/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,

********
Amazon.com

Business Response
Date: 10/07/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the account related issue.

I've reviewed your e-mail, and I understand you're concerned about your account being closed. While I know you're disappointed with our stance on this matter, I want to assure you the information you received is correct. We've found your account is directly related to another account which has been previously closed due to the violation of our policies.

Due to the proprietary nature of our business, we're unable to discuss other accounts with you, and the decision to close your account is a final one. Im sorry for any disappointment caused and appreciate your understanding.

Any digital content that you purchased with this account is still available to you. To access the content, click the Manage Your Content and Devices link on the Your Orders menu on Amazon.com.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Business Response
Date: 10/12/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you are referring to the check for the gift card balance which is available on your account.

But I'm sorry that we don't have option to issue check for that credit amount as previously mentioned you can use the gift card balance in your account to purchase ********************** items only. You can no longer use your account to place ************************** orders in our store.

To learn more about our policies, go to Amazon.com Balance and Amazon.com Gift Card Terms and Conditions:
www.amazon.com/gc-legal

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:07/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
-Date of transaction: 03/26/2023 -The amount of money you paid the business: $99.99 -What the business committed to provide you: Kindle Accessory -What the nature of the dispute is: I noticed that my account is currently closed.That's fine to me. But the order I placed on March was damaged after couple days of use but because my I account was close so they couldn't do anything to help me. They told me that there's some suspicious activity on my account so they need me to verify some stuff. It was not easy for me do it but it had done it. But after I gave them what they needed, they still gave me a no answer that my paperwork are not valid.-Whether or not the business has tried to resolve the problem: I called them more then 10 times and told them that I dont need to use Amazon anymore, I just need to return my item, they have to take responsible for it and they said no. If my paperwork was not good enough, just tell me, i would give them another one, why would them do that to me.-Account/Order/Tracking number:***************************** 112-0833111-1441045
Business Response
Date: 08/04/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on **********.
Sincerely,
********
Amazon.com
=========
Initial Complaint
Date:07/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
07/01/23 I purchased an Amazon gift card with a value of $140 to purchase a charger for my computer. 07/02/23 order was placed. On 07/03/23 account was locked. Since then, a total of 9 calls were made to their customer service in an attempt to recover the account, however, I only have proof of 7 of these calls as the other 2 were made using other phones I cannot access the records for. Information provided via the site included a copy of the store receipt for the purchase of the gift card, a note from the cashier who sold me the card (including her name, number, business name, date of transaction, and transaction amount) and a copy of the back of the gift card. Upon sending in this information (attached to this form) the ability to provide further documentation was never given. Purchase of the gift card was required as I lack a debit or credit card. They requested my credit card information, which as stated I do not have. When explained to customer service via phone, they claimed that was okay and sent that information to the required parties on my behalf with a guarantee that my account should be reactivated in ***** hours. This was told to me no less than 4 times. All 4 times my account remained locked and I'd receive an automated email stating that the information provided was inadequate and to log into my account and follow the onscreen instructions to provide the needed information. However, there never were any onscreen instructions only a blank page stating the same, and to check my email for more details. I'd call, and explain everything, they'd say wait ***** hours, and everything would repeat. Yesterday, 07/10/23, they fully closed my account keeping my gift card balance without explanation. I have since tried to call again, only to be told that due to my account being closed I am unable to contact any superiors as only active or locked accounts have this capability, and making a new account would mean being unable to contact the correct support team.
Business Response
Date: 07/22/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review. We are unable to accept customers request for a refund without the information.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 07/22/2023.
Sincerely,
***
Amazon.com
Customer Answer
Date: 07/23/2023

Complaint: 20305160

I am rejecting this response because: As seen in te attached screenshots, the response from Amazon was merely to say that they recieved the complaint and to log into my account and follow the onscreen instructions, however there are no instructions, there is nothing for me to do or provide. I have mere days to provide whatever information is wanted, however there is no way to do so. This is merely taking a step to say they have done something without actually taking any measures to fix the issue or return me my money.

Sincerely,

**************************************
Business Response
Date: 08/10/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review. We are unable to accept customers request for a refund without the information.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 07/22/2023.
Customer Answer
Date: 08/11/2023

Complaint: 20305160

I am rejecting this response because: The email which Amazon has refered to on the day of 7/22/23 in this response was included in my previous screenshots and response to this message. The email in question does ask for information, information which I have already provided as part of this complaint via BBB. The email in question also states to log *** my account and follow the on screen instructions to provide this information, however as you can see in the previous screenshots I have sent there is no means of providing it from my account, as all that appears is a message telling me to check my email for further details. I am being given a runaround by Amazon, and have been since this issue first started over a month ago now. How can I provide the requested information when all that shows is a message saying to check my email? Upon checking said email, I am told to log into my account and follow those instructions, however there are none. All information Amazon has requested is attached to this complaint, they need only forward it to the appropriate department as I have no way of doing so myself.

Sincerely,

**************************************
Business Response
Date: 08/16/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 8/17/2023 confirming account reinstatement.

Sincerely,
Amazon.com
Customer Answer
Date: 08/17/2023

Complaint: 20305160

I am only rejecting this as the other option cuts out future contact. I am glad to have my account back now, and from the looks of it the card balance has been returned as well. So this is a major plus, thank you. I would however like to have something in writing which states my account will not be re-locked for using the same gift card, as I do not wish to go through this entire process yet again by attempting to make another purchase on my newly re-opened account.

Sincerely,

**************************************
Initial Complaint
Date:07/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order an elite steam shower unit. The item stated it was delivered but never arrived. I was instructed to file a police report and provided the police report to H3**73438373334303131H as soon as it was available. I contacted them many times to resolve this and was told to wait 45 to 50 days, which I did and called back and they said I still needed to call back at a later date. Now, they are saying since it is after the 60 days they can't do anything. I was told every time to wait and call back later, which I continued to do. Now, I am told I need to pay for an item that never made it to me. Case # **-027611 / Office Handling ******************** **************
Business Response
Date: 07/12/2023
Hello ******,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with the order #***-2478249-4351440.

A careful review of your account reflects that the correct information has already been shared.

As we couldn't verify the details of the Police Report you provided and the order is outside the 60th day on 13 May 2023, we can no longer able to assist you on this.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:07/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon DID NOT deliver my order scheduled for Sat 7/8/23. This was my 2nd delivery date issued. The merchandise DID NOT ARRIVE. Amazon has had me on the phone several hours a day for 5 days. I've followed ALL THEIR ridiculous requests including WAITING 3 days per their policy. The wait expired yesterday Mionday 7/10 @ 5pm. I CANT GET HELP ** MATTER WHAT I DO IN WRITTING, EMAIL, OVER 25 CALLS ???IVE EVEN FILLED OUT 5 INCIDENT REPORTS AND SENT BACK. I'VE BEEN VERBALLY ASSULTED AND NO A CRIME HAS OCCURED AGAINST ME. PLEASE HELP !!My bank is also involved I've filed a fraud claim! Thank you
Business Response
Date: 07/12/2023
Hello ******,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the order #***-2562752-6064218.

To help you with this, I've worked with our internal partner team on your request. Please note that we are not able to take additional actions, including overriding their decisions for next steps. Below is their response.

"The Incident Report you provided is Incorrect. Please correct the answer you should be using only 1 date."

You may reply to the email sent on this dated - Tuesday, July 11, 2023 at 7:40 PM (PDT).

The Incident Report has to be completed before Wednesday, 6 September 2023 to be considered for review.

After you submit your Incident Report, you may be asked to complete additional steps before we can complete our investigation.

Thank you for your understanding and cooperation. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:07/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered 06/25/2023 Order #***-9160107-04***25 Item received Deconovo Silver wave curtains 2 sets for total $79.16 Contacted Amazon to return this item and Amazon emailed me a return label, placed both sets of curtains in box and returned via *** 07/05/2023. Amazon states that they emailed me two return labels and not one, however, the curtains came in one box together and I returned them in one box together but only received 1 return label. Amazon only refunded me for one set of curtains $32.59 not for two sets which I returned Filed a complaint with Amazon and an incident report but the refuse to refund me the additional money
Business Response
Date: 07/12/2023
Hello *****,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for any inconvenience caused with the items purchased in the order #***-9160107-04***25.

I've reviewed the details of the order and see that both the items returned back to us were return processed successfully on July 11, 2023.

I see that refunds for both the items were processed on July 5, 2023 and July 11, 2023 respectively.

Usually, once the refunds has been processed, the amount would be credited back to your card within 3-5 business days in case of credit cards and within 10 business days in case of debit cards.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

I hope this helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:07/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
-Date of transaction: November 2022 I have alots of issues with AMZ, but they closed my account, I cant access to my account to follow my order. they ship wrong Items. when they closes the account, I cant do the return or anything eles. also I Have my gift card balance on my account and now can not use, I have call and send all the doccument AMZ required but they just said they cant verify the ownership. I also call to my bank and ask about this problem, they said they dont know why. now I need to reopen my account so I can follow up all my order and completely resolve all pending order with amz.
Business Response
Date: 08/07/2023
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 7th August 2023.

Sincerely,

********
Amazon.com
Initial Complaint
Date:07/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a return to the Amazon return counter at Kohls. In my return information, I asked that the funds go back to the original form of payment when filling out the return online. Then to ensure that it went to the original form of payment and I chatted with an Amazon rep through help customer service and they reassured me. It would in fact go back to the original form of payment, which was a debit card. This did not happen. Amazon refunded the payment and a gift card did not alert me to this and is now refusing to refund the payment to the original form of payment as previously agreed upon. They have done this before and I let it go but this seems to be an unethical practice they are using with their gift cards. When I tried to contact customer service a second time to get this resolved, they passed me around to five different people over an hour having to start all over again each time. No one would help me. When I asked each to cancel my current orders I had and cancel my prime membership they wouldnt help me with that either. I dont want an Amazon gift card ever for a return. EVER.
Business Response
Date: 07/12/2023
Hello,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and Im sorry for the inconvenience you have experienced with order.

Upon investigating with our internal team, I can see that you have selected "Refund on first scan", while creating return, which is the reason why you received refund to gift card balance within 24 hours.

Now that the partial funds has been used, we will not have an option to issued refund to original payment method.

I appreciate you working with me, and I'm optimistic your future experiences will be trouble free. Best wishes!

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************

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