Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,694 total complaints in the last 3 years.
22,103 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,Please remove restrictions on the remaining funds on my seller account and allow me to disburse them.Funds on my seller account have been put on hold due to the patent violation. Amazon provided the contact information of the rights owner in the notification. Over the past time, I have been negotiating with the rights owner regarding compensation from my side and removing my account from the list of defendants.Eventually, we agreed to deduct the part of funds from my seller account in favor of the patent holder, remove me from the list of defendants + remove restrictions on the remaining funds on my seller account. We signed Agreement, which the rights owner has already provided to Amazon Support, to deduct the part of funds from my seller account.The part of funds was deducted from my seller account. At the same time, the rights owner withdrew their complaint and removed me from the list of defendants. Thus, the dispute between me and the rights owner was resolved, and the rights owner dropped any claims against me.HOWEVER, Amazon still holds my remaining funds in the seller account and does not allow me to disburse them. Despite resolving the dispute go, Amazon continuing to hold my funds violates the Amazon Services Business Solutions Agreement, as the ongoing hold on my account is unwarranted.In light of the above information, I request immediately remove restrictions on the remaining funds on my seller account and allow me to disburse them. Please note that the Agreement between me and the rights owner only specified the deduction of the part of funds from the seller's account, NOT all of the funds. Therefore, please remove restrictions on the remaining funds on my seller account. Many thanks for considering my request.
Business Response
Date: 08/02/2023
Hello,

Thank you for writing to us about the funds being reserved in your payments account.

You do not currently have any funds ready for disbursement.

At the time of your previous disbursement, none of the funds were available for disbursement. The amount of ****** USD was held by the reserve policy.

We typically reserve your sales proceeds until a certain number of days after the delivery date of an order. This is to ensure that you have enough funds to fulfill any refund requests from buyers.

To learn about this policy, visit "Payments based on delivery date":
***************************************************************;

The ******************* is unable to remove or override reserves held in your account. If you have available balance, you can request an On-Demand disbursement of your funds with Seller Partner Support.
Thank you,
Payments Specialist
Amazon.com
Initial Complaint
Date:07/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello! Dear BBB,I hope this message finds you well. I am writing to you on behalf of our company to appeal a misleading review that has been published on the Amazon platform. This review contains false information that misleads our customers regarding the composition of our product ASIN B08N471RKG. Specifically, the reviewer claims that our product does not contain keratin, stating, "The composition does not contain keratin." This statement is entirely untrue, as our product does indeed contain keratin. Review link: ******************************************************************** provide clarity and evidence regarding the composition of our product, we would like to present the complete list of ingredients:INGREDIENTS:Water, Cetearyl Alcohol, Amodimethicone, Steartrimonium Chloride, Dimethicone, Chloride, Trimethylsiloxyphenyl Hydroxyethylcellulose, Dimethicone, Stearamidopropyl Dimethylamine, Perfume, DMDM Hydantoin, Trideceth-10, Cetrimonium Chloride, Citric Acid, Hydrolyzed Wheat Protein, Hydrolyzed Keratin, Methylchloroisothiazolinone, Methylisothiazolinone, Magnesium Behentrimonium Nitrate, Magnesium Chloride, 2-Bromo-2-Nitropropane-1,3-Diol, Cl 15985.As you can see, keratin is listed as one of the ingredients. We have attached supporting evidence in the form of live product photos, packaging details, and a certificate of analysis to validate our claims.Despite our best efforts to resolve this matter through Amazon's support, they have denied our request to remove this misleading review. Therefore, we turn to BBB for assistance, as we firmly believe that users should have access to only truthful and accurate information about our product. This particular review does not meet these requirements.We kindly request your urgent intervention in removing this misleading review from the Amazon platform. We greatly appreciate your support in upholding fair and reliable information for consumers.
Business Response
Date: 08/01/2023
Greetings from Amazon.com,

Thank you for making us aware of this review. We've forwarded this information to our Communities Team, who will thoroughly investigate this report and will reach out to the selling partner directly via email.

Regards,
Selling Partner Support
Initial Complaint
Date:07/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,My seller account was mistakenly deactivated due to its association with a seller account named "eratodav", of which I have never been the owner. I am also unaware of the real owner of the associated account.Before submitting my first appeal, I contacted Amazon Support via phone. I was misled by an Amazon Support representative and selected the option "I am familiar with the associated account, but I no longer have any connections to it". However, after my appeal was rejected, I discovered that I was unfamiliar with the associated account, so I chose the wrong option due to the misinformation provided by Amazon Support. I have attached a screenshot of the notification to my complaint. Please review it.However, I conducted a thorough investigation and discovered the reason for the mistaken deactivation of my seller account. I cooperated with a Virtual Assistant (Name: ************). Later, I discovered that the Virtual Assistant cooperated with other seller account owners (his clients). I discovered that the Virtual Assistant logged into my seller account and the seller accounts of other sellers (his clients) using the same IP address and user permission email. Due to the actions of the Virtual Assistant, the Amazon system mistakenly assumed that I owned multiple accounts. However, as you may see, this is an incorrect claim.To substantiate my claims, I have attached the following supporting documentation to this complaint:-- Virtual Assistant Services Agreement; -- Notice of Termination; -- Affidavit.Please note that the attached supporting documentation has been notarized.Also, please review my Plan of Action, which I have attached to this complaint, to get more information about the root cause and corrective/preventive actions.Based on the information above, I request the Seller Performance Team to reactivate my seller account immediately. I really appreciate any help you can provide.
Business Response
Date: 07/11/2023
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 7/11/2023.
Thanks, Amazon.com Seller Performance
Initial Complaint
Date:07/10/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am disappointed with the level of service I have been receiving from Amazon. On or about July 3, 2023, I ordered item number 111-8586261-1507423 from them. The seller appears to be playing games since I received an email that the package was being delivered on July 7 before 8pm and not on July 10 as previously reported. The *** driver never attempted delivery to the shipping address ******************************************************. He lied about the attempted delivery and took it to an access point that was never requested. My *** account for my company clearly states that if a signature is not required the driver may leave the package at the front door. At 1pm on Friday I telephoned *** to have the package re-routed, I spoke with ****** and she emphatically promised the package would be delivered as instructed. By 3pm another lie was told since I had personnel waiting for the package and no one rang the bell or alerted anyone of a delivery. Again, the package was supposedly taken to another strange place. I called *** a second time and spoke to ****. He was apologetic and swore that he would get the package to me before end of day. The package was never delivered and there was no information concerning its location. Please note I am a person with a disability. I would not utilize the services of Amazon if I wanted to traipse all over town receiving items. Amazon is incorrigible, and I believe their sellers to be dishonest as well. I contacted the seller and asked for them not to use *** because they are a horror! I requested for ***** to be used instead as I have endured too many packages being stolen by *** carriers, and there is always a snafu with packages sent to my company. I am appalled at the service I am getting from Amazon. I want the package delivered immediately to the shipping address originally given which is *******************************************************. The driver should ring the bottom bell several times. If no answer and the form does not require a signature, the courier should leave the item at the front door not the side door or other parts of the building. This experience has taught me never to order from Amazon again. There have been too many disappointing incidences. I have a business to run, and the incompetence is just unfathomable! After the driver lied many times claiming, he attempted delivery. To cover his tracks, he left an info notice on Saturday. My question is if he came all those times before why did he not leave a notice so that the package could be rerouted properly via the *** website? It is because *** drivers are liars. I also feel that the Amazon seller is not exactly as forthcoming either. I would appreciate your assistance with regard to resolving this matter expeditiously. Thank you for your efforts and cooperation. Dr. ****************** DNM Kind regards,
Business Response
Date: 07/24/2023
Hello MJ,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've submitted an A-to-z Guarantee request on your behalf.

Processing should complete within one week of the date the request was submitted. If approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase. You can see the most current status of your request at the following link:

*************************************************************************************

Information about A-to-z Guarantee requests, including processing times, can be found here:

***************************************************

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 07/24/2023

Complaint: 20296673

I am rejecting this response because it should not take a week to apply credit since I have been enduring this unpleasant issue for almost 3 weeks. I was told a refund would have been issued within 48 hours and that was the week of July 14, 2023. This inefficiency is exactly why Amazon's quality of service is declining.

Sincerely,

Dr. *****************
Customer Answer
Date: 07/27/2023
The seller is being dishonest and Amazon is delaying my refund for no earthly reason. The two items that were sent were severely damaged. The replacement was worst than the first item since the metal part on the back was bent. I sent the seller photos and they still insist on dragging out this matter. as the buyer I feel terribly taken advantage of because when I thought I would be able to fix my screen that was not the scenario. therefore I am still without a screen and my funds are being delayed. Amazon's quality of service is declining on a daily basis. It does not take 7 days to issue a refund. This company is being duplicitous.
Customer Answer
Date: 08/01/2023
The employees and staff at Amazon are liars and filed with tricks and games. The product was ordered on 7/3/2023. I was promised delivery days after. I did not get the item until more than a week later and when I did it was severely damaged. The screen was cracked and had black blotches all over it. I could barely have visibility to conduct my work tasks. After haggling with the seller for many days, he finally acquiesced to send a replacement. The replacement was also cracked all over the screen and the metal in the back was bent out of shape.
Mind you, this seller is shady since when he sent the packages, he had them delivered to an unfamiliar location trying to lure me to go there for retrieval of the package. I believe this seller may be a human trafficker as he has been very dishonest and only has damaged goods. After sending photos to the executive offices of Amazon and the seller, and many emails he finally told me that I did not have to send back the items and that he would issue me an A-Z Refund via Amazon's guidelines. This was two weeks ago. Yesterday when I checked the status of the refund it said that I withdrew the request for a refund which is another lie. I did not withdraw any request for a refund and by now I should have received it. Amazon is now trying to impersonate me. As a result, I have to wait another week for my refund. This is an outrage and quite frankly I am sick and tired of Amazon's chicanery. I no longer trust them with my personal information.
Almost on every purchase occasion their sellers provide inferior merchandise, and it is a monumental task to get any sort of satisfaction. Currently, I want my refund ASAP because I would like to close out my business account with them. The sooner they send me my refund the quicker I can disassociate. They are not an ethical company at all. Attached please find photo sent to Amazon.
Business Response
Date: 08/04/2023

Hello,
We have reviewed the issue filed for the Order ID ******************* and noticed that the Buyer receive a damaged item as a replacement from the Seller.
***** stated that the primary shipment was not received and hence asked the Seller to ship a replacement. Seller shipped a replacement item via ***** and it was delivered. Upon receiving the replacement, ***** confirmed that the item is damaged. ****** provided a return label to the Buyer to initiate the return. Buyer needs to return the damaged item to the Seller , in order to be eligible for a refund.
Return tracking : 9201990316658300006349
Carrier: USPS
In summary, the damaged item has to be returned for a refund.
Initial Complaint
Date:07/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband isan Amazon prime member and we have noticed over the past several weeks orders are not being delivered according y the prime membership benefits. We have contacted the company and were told there is a problem with a delivery driver, and they would fix the problem how it continues. Orders are taking about a week sometime two to be delivered
Business Response
Date: 07/11/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the issue related to order delays.

I'm sorry for the inconvenience caused due to the orders getting delayed. Issues like this where it keep on repeating feel you bad about the service. I would have felt the same .

We amazon always try to deliver orders on given time. But in rare situations like this will occur and orders will get delayed.

Thanks for letting us know about this, I've forward the issue to the team to work on it so that such delays won't get repeated.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:07/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yesterday, July 9th, I ordered two mattresses (2 seperate orders) from Amazon. The advertised price was $345.99 per mattress. I completed the order and selected their pay with Affirm option which was 0% interest for 3 months (see screenshots after order was placed). Approx a hour or two later I received an email from affirm saying they were now going to charge me a ****% interest rate. This was clearly not what I wanted or was promised so I went back to cancel the order/change my payment method. There was no option to change it so I selected cancel order and under reason for cancellation I selected "Need to change payment method".I waited for an email from Amazon to change the payment method but never received one. So approx 12h later I went back to reorder the mattresses but now Amazon was going to charge me $429.99 which is $84 more per mattress. This is obviously not fair and sounds like bait and switch to me so I called customer service. The first customer service representative seemed eager to help.and put me on hold while he attempted to resolve the issue. After 15m the call just ended. I'm assuming the rep either purposely or mistakingly ended the call. I waited for a call return and never recieved anything. I called back and the next rep had no interest in helping me and just said no nothing they would do for me.This is not fair and terrible business practice.
Business Response
Date: 07/11/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that the item is already shipped. You can refuse the package when it arrives and place a new order.

Unfortunately we are unable to match the price with the current price on the website.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 07/14/2023

Complaint: 20296507

I am rejecting this response because:
This is not correct. I reordered 2 other mattresses because I needed them and those are ones that are shipped. The case still stands as to what happen with the original order.

Sincerely,

*****************************
Business Response
Date: 07/29/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that one of the orders have been canceled (*************** ****) and other 702-5035374-4213858 shipped. I see that the one canceled as of less price than the one shipped.

Unfortunately we are unable to do anything in this case. The item was sold by a seller and we do not have any option to match the price.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:07/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB, I created this listing on Amazon.com in 2019 (Listed as a product NOT sold on Amazon).ASIN: B07YK6Z8GJ.The Brand Name indicated on the listing was: DiClavus The Title on the listing was: DiClavus Set of 3 Clear Vinyl Storage Bags with Zipper 24x20x11 Inch, Clothes Bag Organizer, Space Saver PVC Comforter Clear Storage Bags for Blanket, ***************** Storage, Linen Storage Now, some fraudulent actor has CHANGED the Brand name and Title on the listing to the following:Brand Name:Title: NUYKOUY Set of 3 Clear Vinyl Storage Bags with Zipper 24x20x11 Inch, Clothes Bag Organizer, Space Saver PVC Comforter Clear Storage Bags for Blanket, ***************** Storage, Linen Storage According to the Amazon Product Detail Page Rules:"If you choose to re-brand a product you must create a new ASIN rather than update an existing ASIN. This is true even if the product is unbranded and does not change materially after the brand change. This includes adding a brand to a previously unbranded product."Therefore, Amazon's Policies for editing detail pages prohibit the change of the Brand Name.Now, I have attached proof of the brand name diference.The link to the *** still contains the correct Brand Name value:***********************************************************************************
Business Response
Date: 07/11/2023
Hello from Amazon.com,

My name is ****** from Amazon Selling Partner Support Executive Escalation Department.
The seller must report violations through our Report Abuse form and reviewed by our dedicated investigations team.To report this possible violation, from the "Performance" drop-down menu choose "Account Health" and click "Report abuse." Select the most appropriate option and enter any relevant details. Be sure to include the following information, if applicable:
The ASIN/ISBN of the item's detail page and the product title
The store or business name of the seller being reported
A concise explanation of the violation
For a direct link to report a violation, go to "Report abuse": *********************************************************
For more information, go to the "Report a Violation" help article:
********************************************************************
These claim submissions have legal implications and as such cannot be submitted by anyone other than the reporting seller. All reports are thoroughly investigated by our investigations team. For privacy reasons, the results of our investigations cannot be disclosed; however, disciplinary actions will be taken as appropriate.
While we wont be able to comment further on this matter.
Customer Answer
Date: 07/12/2023

Complaint: 20296457

I am rejecting this response because:

WE already did that - Complaint ID: ***********. The listing is still active. The listing still has WRONG/INCORRECT ***** NAME (NUYKOUY).

Once again, that was the timeline:
1. I created a *** in 2019, and the ***** name was DiClavus. It is not allowed to rebrand the ***s by Amazon policies as I mentioned earlier.
2. In 2023, another seller submitted changes to the *** and changed the ***** field to NUYKOUY.
AFTER this change, this seller went and connected this **** to its ***** REGISTRY cabinet MAKING himself the only one who is allowed to make changes.

In such way, this seller violated Amazon Selling Policies and the Seller Code of Conduct because they:

Provided Inaccurate information to Amazon and Amazon customers at all times (INCORRECT ***** NAME).
Acted unfairly and misused Amazons features or services.
Attempted to damage or abuse another seller, their listings or ratings (I have lost the ability to sell my products, as of now, the *** has another ***** name, and my products now, according to Amazon policies, are not the same as on the ***.

Therefore, Dear Amazon, I am asking you to:

Remove the **** in question from the ***** REGISTRY of the fraudulent seller, PUTIAN DAILUOHE TRADING ********* (owner of the NUYKOUY US trademark according to the *****).

Change the ***** name and title back to their original versions (DiClavus) from your side, as it was the systems mistake to allow this, not mine.

Suspend the seller, who made those changes, as that seller violated Amazon policies fraudulently.

*******************************************************

Sincerely,

***************
Business Response
Date: 07/26/2023
Hello Better Business Bureau

Regarding complaint ********,

We have confirmed to the Seller that Amazon reviewed the information provided and took appropriate measurements to address his claim, communication was submitted to him on 04/11/2023 and 04/25/2023.

Sincerely.
Initial Complaint
Date:07/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon closed my account for unclear reasons and I can no longer contact them through their normal channels because my account is closed. I would like them to contact me or to reopen the account. The account in question is registered to my email address ******************
Business Response
Date: 08/01/2023
Hello ********;Traexler,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and see that your Amazon account has been reinstated.

Hope this helped.

Regards,

Arun
Amazon.com
*****************************
Initial Complaint
Date:07/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yes there is the briefcase to return but what about the wrong item please send back to me. Please do not charge me if I do not have the items I returned or wrong items. I want to get the wrong items returned back and I need to know what I need to do get those tiems back
Business Response
Date: 07/10/2023
Hello *******************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the incorrect item returned.

I apologize for the inconvenience.

I would like to inform you that any incorrect items which are returned to the returns centers will be disposed.

Unfortunately, we'll not be able to return it back to you.

If there was any option, we would have surely helped.

Also, please help me with the order numbers that are returned and yet to be refunded.

I'll check and assist you further.

Regards,
Arun

Amazon.com
*****************************
Initial Complaint
Date:07/10/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint: Amazon Account Blocked for Leaving Purchase Reviews Dear Better Business Bureau,I am writing to file a complaint regarding the unjust blocking of my Amazon account for leaving purchase reviews. As a long-time Amazon customer, I have always valued the platform's commitment to customer satisfaction and the ability to share my experiences through product reviews. However, I have recently encountered a frustrating situation that I believe requires your attention.A while ago, I received notification from Amazon stating that my account has been blocked from leaving reviews due to alleged violations of their review guidelines. To my surprise, I was not provided with any specific information about the reviews in question, making it difficult for me to understand the exact nature of the violation. This lack of transparency is deeply concerning, as it prevents me from rectifying any potential mistakes or understanding the reasoning behind the account suspension.I have always strived to leave honest and constructive feedback on the products I purchase, ensuring that my reviews adhere to Amazon's guidelines. I have never engaged in any form of fraudulent activity, such as posting fake reviews or receiving compensation for my reviews. Therefore, the sudden and unexplained blocking of my account is both unjust and unjustifiable.My Amazon account holds significant value to me, not only as a platform for purchasing various products but also as a means of participating in a community where customers can share their experiences and make informed decisions. The loss of this privilege without proper explanation or opportunity to address any concerns is incredibly frustrating and disappointing.I kindly request your assistance in resolving this matter. I would appreciate it if you could communicate with Amazon on my behalf, urging them to reinstate my account and provide detailed information about the alleged violations. I believe it is essential for Amazon to reassess their actions and implement fair and transparent processes when dealing with customer accounts and reviews.Thank you for your attention to this matter. I trust that the Better Business Bureau will work diligently to ensure a fair resolution, allowing me to regain access to my Amazon account for leaving reviews and continue contributing to the online shopping community.Sincerely,********************* Amazon Email: ******************
Business Response
Date: 08/11/2023
Hello,

We have decided to reinstate this customer's account.

We sent an email to the customer informing them of this decision on 8/11/23.
Customer Answer
Date: 08/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************

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