Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,335 total complaints in the last 3 years.
21,801 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/27/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has continued to sent products I have not ordered and do not want. I shut down automatic reordering, discontinued my Amazon credit card. They continued by accessing my ***** Fargo credit card.***** Fargo has shut down 4 credit cards to stop Amazon. This has been going on since July 27, 2022.I am an American with a disability and currently being treated for cancer. I don't want Amazon to bother me any further.I have set up monthly donations to the Democratic Party, No Kid Hungry, ASPCA, Wikipedia and others. Theses are disrupted when Amazon uses this card without my knowledge.***** Fargo has been contacted and is shutting the credit card down again.. My next call will be to Senator ************************* office in ********. Thank you for your efforts on this. And thank you for the important work you do.*********************************************, ** ***** ************
Business Response
Date: 03/28/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. Upon checking, I see that 3 subscriptions(recurring deliveries) are active on your account;

1. ******* L-Theanine 200mg (Double-Strength) with Passion Flower Herb, Non-GMO Gluten-Free Soy-********************** Supplement, 360 Capsules: 1 unit(s) every 6 month(s)

2. Carlyle DHEA 100mg Supplement | 300 Capsules | Non-GMO & Gluten Free: 1 unit(s) every 5 month(s)

3. Clear Formulas CoQ10 200mg 200 Capsules Quick Absorption Non-GMO: 1 unit(s) every 6 month(s)

Please let us know if you would like to cancel these recurring deliveries to avoid future charges on your account.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 03/29/2023

Complaint: 19858610

I am rejecting this response because: ***** Fargo has been trying to protect me from charges I did not authorize since July 27, 2022. I shut down these reoccurring deliveries prior to that assistance.

Sincerely,

********************************* Amazon charged a card I had with them so I shut down their card. They then used a ***** Fargo card and the bank shut down the card after vacating unauthorized charges. Amazon some how got my new ***** Fargo card, made new charges so this card was shut down. This effort to protect me has been repeated again.
What I don't understand is why does Amazon insist on sending me items I don't want? I tried to interrupt the repeated deliveries on their sight, shut down the Amazon credit card and STILL they send these items.
March 28, yesterday. I went to the sight and tried to locate and stop these deliveries. I could not find them so I tried to "archive" the orders.
Then, yesterday. I spoken with Senator ************************* office and have been directed to the ************************ for The ************************.
After reviewing the sight yesterday, I saw Amazon also tried to access two Chase cards and a Discover credit card! My new ***** Fargo card is visible on the site as well! Why, and how is Amazon getting my personal banking information?
I wil send the new information to ***** Fargo for this investigation and will proceed as directed by the consumer complaint authorities in ********.
Thank you again for assisting me in this matter. I am 78 years old, I am a survivor of a traumatic brain injury, and undergoing treatment for breast cancer so your help is appreciated.

Respectfully,
*********************************
*********, ********

Business Response
Date: 03/31/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. To help you with this, I've cancelled all the recurring deliveries so there won't be any further charges. Upon checking, I see that the card where charges were found was registered on our website on Thursday, December 8, 2022.

We couldn't charge your selected payment method, so we charged your backup payment method. Backup payment methods helps us deliver your shipments and services on time. If there is a problem with your payment, we will automatically charge a backup from your Amazon Wallet for eligible products and services.

You can delete a credit card from your list of payment options in Your Account (*******************************************). Just go to "Your Payments", then select the card you wish to edit on the left side of the page. The card opens in the center of the page, click 'Edit' under the card name. Select 'Remove from Wallet' to remove the card from your account.

Amazon will never have access to your newly replaced cards until and unless it is added manually from customer's end.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 03/31/2023

Complaint: 19858610

I am rejecting this response because:

Sincerely,

*********************************

Thank you BBB. I appreciate your efforts in this matter. Perhaps if I had reached out to you in July of 2022, this would have stopped at that time.
I received another email from this gentleman and thanked him for finally removing these "orders." However, my concern is; how did the new ***** Fargo card get registered with Amazon? Why did ***** have to shut down 3 other cards to protect my banking?
Additionally, how did the two Chase credit cards and a Discover card "migrate to the Amazon site? I took a scream shot for my records.
I have heard from the Attorney General of the Commonwealth. They asked me to complete forms for their purposes. The process in their office can take up to 30 days.
I will contact ***** Fargo and update them. I appreciate the protection ***** provides but this has been a repeated problem, before you got involved.
Thank you again. I have told others of your help.

Sincerely,
**********************************
*********, ********.
Initial Complaint
Date:03/27/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
was told a package would arive on saturday the 25th of march 2023 it stated will arrive by 11:30 then changed again to to 3:30 then 6:30 then 7:45 then will arrive by 10 pm then will arrive today .wouldn't be a big deal but i have to be home to accept the package .when i called that night they said its back at proccessing facility yet wouldnt say that on my screen .so next day sunday,it said it again will arrive by 8:30 then 10 then called again again they stated its at the facility talking to the people at amazon is not very easy to get help they have certain things they say and are not from america hard to understand and only will just talk like thats all i can do .so they offered in total $20. in a coupon after i said that two days is not worth $20. of my time and losing a entire weekend for a package that said will and key word will arrive, i have pictures of this and now my weekend is shot.now today monday its not even being delivered says at facility .so basicly now 4 days if it even comes tuesday i understand delays i understand things happen but they lied and did not properly inform me what the truth of my package was or where and only after calling did i get accurate info .this is a major issue to many people and not properly updating them on the amazon site ,with accurate delivery info ,while ony amazon staff know really where it is, is not fair to customers.
Business Response
Date: 03/28/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-0545767-0816253. Upon checking, I see that your package was delivered on Monday, March 27, 2023 at 6:04 PM. We will continue working hard to ensure that you receive accurate service, and to minimize the chance of any issues like this occurring again for your future orders.

Thanks for your suggestion about delivery updates. Customer feedback like yours is very important in helping us continue to improve our website and services. I appreciate your thoughts, and will be sure to pass your suggestion along. Unfortunately, we are unable to offer more compensation at this time.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 03/28/2023

Complaint: 19858270

I am rejecting this response because:The current amount of $20 is not what i consider fair plus it is not showing up in my account.Also this happened two days in a row and when it did arrive monday i was never notified it was arriving . just got a knock on the door luckily i was home ,what is a fair compensation i dont know but the fact that its only $20 seems ridiculous and the new policy maximum for any incident is just $20.I ask you all, who read this ,if you were told you had to be home all day saturday and sunday and the website at amazon kept saying its on its way and it will arrive do you think $20 is fair compensation for losing a weekend . if i have to accept $20 then i want this open till at least you change or fix your policy for having to be at home to receive a order and the way your delivery updates are updating also the wording about will arrive by .because of this i had to be home to accept this i did not ask to have my package sent this way ,so i had to be home, to recieve it ,you forced me and never told me this before i bought it.
Sincerely,

*************************
Initial Complaint
Date:03/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was wrongfully closed on 8/16/22. I have verified all transactions and authorized all activity. Please reinstate my account. It has no attachment with any other account. It is my personal account for personal use.
Business Response
Date: 04/13/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 04/13/2023.
Sincerely,
***
Amazon.com
Initial Complaint
Date:03/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
K recently placed many orders with Amazon and out of those many orders I've had some issues.. I had 2 orders where my package didn't show up at all after all the orders I've placed and being a loyal customer I was told by customer service there's absolutely nothing they can do or are willing to do to help me just advice and saying I should use a locker for future orders great idea but that don't help me with the fact that you as a million dollar company are keeping my financially struggling families money knowing I didn't get what I paid for those order numbers are 112-7513801-4681064 And 111-5871986-1522627 and order number 111-6016777-7289013 I've asked for Amazon gift card credit for these 2 orders and a original form of payment refund for order 112-7513801-4681064 because I had to take more money out my pocket and rebuy the heater I didn't get so that made my money short being financially struggling we have to pay attention to every *****
Business Response
Date: 03/30/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item(s) from order(s) #***-7513801-4681064, #***-5871986-1522627 and #***-6016777-7289013.

Based on the results of our investigation, we aren't able to provide a REPLACEMENT/REFUND for these orders at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:03/27/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a $460.09 swing set from Amazon on March 5, 2023, order number ending in (****). It was delivered on March 10, 2023, and the box was damaged; It has large rips and tears, and dents. I did not want to open it and try to assemble it because the looks of it I am pretty sure the item may be damaged too. So the very next day I requested to return the swing and to get a refund which Amazon promises and guaranteed I can get. The return was approved and I was supposed to get a prepaid return label to send it back, yet I get a label that requires ME TO PAY for the postage to return the very large swing set. I have made over 7 calls to Amazon and each time I am getting a promise to fix the issue as of today, March 27 2023 No Prepaid Label. Twice I was told that they were processing the refund because the merchant is not cooperating and that I don't have to do nothing they were scheduling the pick-up and I will have my reund in 5 days, I did't get a refund, I called back both times just to be told by other representives that I was lied to and no refunds has ever been processed. Four times there was an A to Z guarantee claims submitted by Amazon to Amazon for these same issues with no results. I have the emails to prove it and every time I called them in my phone's call log. Sometimes spending over an hour trying to explain to the customer service reps what I need to find out they don't explain it right in their system; with most of the time, I cannot understand what they are saying due to very heavy accents. All I need is a prepaid Label so I can get my money back. I should not have to pay to return an item that was sent to me damaged. Amazon reps all agree every time, yet they're not sending me the guaranteed return process and I am getting very stressed having to call them so many times, and don't trust the overseas reps anymore because they lied to me twice and the others won't even look through my account to see what is wrong or went wrong. PLEASE HELP ME.
Business Response
Date: 03/28/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-3553208-0031468. Upon checking, I see that the A to Z guarantee claim was approved and a full refund of $460.09 has been issued to your original payment method on Monday, March 27, 2023 at 1:24 PM (PDT).

Refund confirmation email was sent to your email address on Monday, March 27, 2023 at 3:26 PM (PDT).

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 03/29/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:03/27/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a ZOSI 4K Security *** Camera System with Audio, 8CH H.265+ NVR with 2TB HDD for 24/7 Recording, 4 x 8MP *** IP Cameras Outdoor Indoor, Starlight Color Night Vision, Human Detection, Smart Light Alarm order number 114-9341687-3716261 for a total of $389.69. It was to be shipped and received on or before 03/17/23. I have proof of delivery to Amazon dock on 3/17 @ 9:57am. Ive contacted Amazon customer service several time regarding this issue of a refund to no avail. They have given me the run around on this order. Making me fill out an incident report that wasnt even for said item. They have removed the option to view and track my refund and have yet to refund the almost $400 I spent on this system that doesnt work correctly. I want my refund issued. *** sent back the 2 sets of cameras that we bought separately for this system AFTER I sent the system back and have already received the refunds for them. Dont know why they are giving me the run around for the system & 4 cameras that went with this order.
Business Response
Date: 03/28/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-9341687-3716261. Upon checking, I see that a full refund of $389.69 has been issued to your original payment method on Monday, March 27, 2023 at 6:29 PM (PDT).

The refund will reflect in your account within 3-5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 03/29/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:03/27/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I place ORDER # ***-5532360-4974659 with Amazon on March 8th. Amazon says it was delivered but I never received the package. I had placed another order that did arrive so I know it is not an issue with my address. Amazon refuses to offer me a refund or a return and blames the carrier ******* They chose **** to deliver the package not me.
Business Response
Date: 04/08/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item(s) from order #***-5532360-4974659, Amazon Basics Smart A19 LED Light Bulb, Color Changing, 2.4 GHz Wi-Fi, 60W Equivalent 800LM, Works with Alexa Only, 4-Pack, Certified for Humans.

Based on the results of our investigation, we aren't able to provide a REPLACEMENT/REFUND for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract.

This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ********************************************************************************************* more information.

We advise you to contact usps in order to pursue this matter further. We also recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:03/27/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An Amazon driver stole an expensive industrial flatbed cart from the lobby of my building on March 12, 2023. We have film and photos of the driver. I reported the incident and submitted the photos. I requested that Amazon send us a replacement cart since they cost $300- $500. I live in a high-rise with over 100 residents. We order an enormous amount of products from Amazon 7 days a week. Their customer service told me that it was my responsibility to prove that there was a theft, and I did. They have not offered to replace the cart and instead have sent me vague emails that don't solve the problem. If you read the emails attached, they do not understand that I can't force my building manager to give me video footage. Perhaps they don't understand how an apartment building works. I did ask the manager, but she is not obliged to give me the footage. I did send them a photo of the driver stealing the cart. That should be proof enough. The stolen cart is essential for us to get our packages to our apartments, and it should be replaced by Amazon. I would also not like this thief to enter our building again. Since I have an Amazon account and I am a resident of my building, the cart was owned and paid for by me.
Customer Answer
Date: 03/28/2023
In regards to my dispute with Amazon #********: The dispute has been resolved. I received a refund and the matter is closed.

Sent from ********************************* (***************************)
Initial Complaint
Date:03/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
March 27, 2023 From: ******************* To: Better Business Bureau My name is ******************* the sole and full owner of the TalVal LLC marketplace store on Amazon, my store merchant token is A2OHJ728LWTXX9, i am contacting you because my store has been deactivated by Amazon stated that i incurred in a violation in accordance with section 3 of Amazon's Business Solutions Agreement. With my store i had accepted all my responsibilities about the past errors I committed.My account presented a deactivation in their inventory lists first and I signed a contract to continue with my account in FBA (Amazon model) and this had been accepted, some time later my account was completely deactivated without the possibility of exercising any movement with my account, I have appealed the decision several times and I have not received any concrete response, I am quite worried because for months I have been receiving the same answer from Amazon, all the information they asked me to provide on different occasions, if my account is reactivated, I am satisfied that it can be managed in FBA, I have invested a lot of time, money and knowledge in this project. I am asking you to please help me to get some response from Amazon and help me to get my account back up and running, it is so frustrating to get the same answers every time despite my efforts to send all the information they need to re-open my account.Attached are some of the documents I have sent to Amazon along with the appeals.Sincerely,******************* ******************* ***********
Business Response
Date: 03/28/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We took these actions because the seller has been in violation of our Drop Shipping policy.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on November 29, 2022. We notified the seller of this decision by email on that day.

Sincerely,

Amazon
Customer Answer
Date: 04/04/2023

Complaint: 19857270

I am rejecting this response because:
My Amazon seller account was deactivated again on November 28, 2022, and has remained inactive for nearly a year with no end in sight. I have been sending appeals to Amazon in the hopes of reinstating my account, but I have not received any substantive response or a detailed explanation as to why my account remains suspended.
Instead, I merely receive the same automated message, time after time, stating that my account has been deactivated in accordance with Section 3 of Amazons Business Solutions Agreement and that, despite numerous detailed appeal submissions, Amazon does not have sufficient information to justify reactivating my account. It is clear from the robotic nature of these replies, as well as the immediacy with which my appeals are rejected, that Amazon is not actually reviewing my appeals or evaluating my case on its merits.
To make matters worse, Amazon has locked me out of my Seller Central account, at this point, I am certain that Amazon has completed its review of my account and that there are no pending customer claims, chargebacks, refund requests, or other outstanding fees which might necessitate holding these funds any longer. Furthermore, as the reason for my initial suspension was not related to any alleged deceptive, fraudulent, or illegal activity, there is no basis for Amazon to indefinitely keep my account deactivate, as per the above-referenced Business Solutions Agreement.
I truly dont know where to turn for help: Amazon isnt considering my appeals. If I only knew the basis for Amazons decisions, I could take steps to cure any deficiencies and allay their concerns. Unfortunately, I remain almost totally in the dark and lacking any instructive guidance.
Accordingly, I must ask the Better Business Bureau for its assistance in this matter. I hope you can appreciate the seriousness of my predicament, which Im certain affects many other business owners and Amazon sellers. Please investigate this situation and do whatever you can to push Amazon to fairly consider my appeal, thank you.
Sincerely,

*******************
Initial Complaint
Date:03/27/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I PUT MY AMAZON PRIME ACCOUNT ON PAUSED UNTIL MAY 2023 I HAVE STARZ UNDER THEIR COMPANY.I WAS TO BE REFUNDED $7.09 BACK ON MY MASTERCARD.THEY ARE NOW TELLING ME I WAS CHARGE UNDER A DIFFERENT ACCOUNT AND SOMEONE MAYBE USING MY D BIT CARD.I READ OFF A ORDER I JUST RECEIVE THIS MONTH .THE ***** WENT SILENT.I PLACED ORDERS UNDER THE SAME EMAIL ADDRESS FOR FOUR YEARS NOW .AND HERE'S THE EVIDENCE.
Business Response
Date: 03/29/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the Prime charges.

I've checked on it and I can see you have two accounts registered with us. One is registered with the email id you have provided on this complain which was recently opened in late 2022 and there is other account with similar email id. The email you have provided here is ending with '01' while other is having just a '0' there.

I request you to please login to your account with the email ending with '0' and you will be able to see your previous purchases, the subscription and all other services and may cancel the subscription from there to avoid these charges.

If you do not remember the password, please try "Forgot password" option, if that does not help, please contact us at ************** for further help in logging in to the right account.

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 03/31/2023

Complaint: 19854566

I am rejecting this response because:

Sincerely, THIS MORNING I FOUND OUT THEY CHARGED ME AGAIN AND I HAVE IT ON HOLD UNTIL MAY 2023 .

I CALL THEM AND THEY TOLD ME TO CALL THEM BACK FOR A REFUND

*************************
Business Response
Date: 04/04/2023
Hello *************************,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared and the response we provided earlier. The response provided was correct, as the charges are from a different account. We will not be able to issue any refunds at this time.

The charge pertaining to the screenshots that you have shared is on the account linked to the email ending "0" as explained by my colleague earlier.

I have sent you an email to pause the Prime on that account, please log into the corresponding email account and you should see the email.

I hope this helps.

Regards,
Raman R.
Amazon.com ****************

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