Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,769 total complaints in the last 3 years.
22,129 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/10/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint: Amazon Account Blocked for Leaving Purchase Reviews Dear Better Business Bureau,I am writing to file a complaint regarding the unjust blocking of my Amazon account for leaving purchase reviews. As a long-time Amazon customer, I have always valued the platform's commitment to customer satisfaction and the ability to share my experiences through product reviews. However, I have recently encountered a frustrating situation that I believe requires your attention.A while ago, I received notification from Amazon stating that my account has been blocked from leaving reviews due to alleged violations of their review guidelines. To my surprise, I was not provided with any specific information about the reviews in question, making it difficult for me to understand the exact nature of the violation. This lack of transparency is deeply concerning, as it prevents me from rectifying any potential mistakes or understanding the reasoning behind the account suspension.I have always strived to leave honest and constructive feedback on the products I purchase, ensuring that my reviews adhere to Amazon's guidelines. I have never engaged in any form of fraudulent activity, such as posting fake reviews or receiving compensation for my reviews. Therefore, the sudden and unexplained blocking of my account is both unjust and unjustifiable.My Amazon account holds significant value to me, not only as a platform for purchasing various products but also as a means of participating in a community where customers can share their experiences and make informed decisions. The loss of this privilege without proper explanation or opportunity to address any concerns is incredibly frustrating and disappointing.I kindly request your assistance in resolving this matter. I would appreciate it if you could communicate with Amazon on my behalf, urging them to reinstate my account and provide detailed information about the alleged violations. I believe it is essential for Amazon to reassess their actions and implement fair and transparent processes when dealing with customer accounts and reviews.Thank you for your attention to this matter. I trust that the Better Business Bureau will work diligently to ensure a fair resolution, allowing me to regain access to my Amazon account for leaving reviews and continue contributing to the online shopping community.Sincerely,********************* Amazon Email: ******************
Business Response
Date: 08/11/2023
Hello,

We have decided to reinstate this customer's account.

We sent an email to the customer informing them of this decision on 8/11/23.
Customer Answer
Date: 08/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:07/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
- Amazon deactivated my Amazon-seller account claiming it's because price gouging during Covid crisis.-such a wrongful decision resulted in loss of over $14000 in inventory sitting in storage that can't be sold due to depreciation in value, models became old and expiration of some items -tried contacting customer service numerous times and all I got was a request of answering some question and after replying I don't hear back.- I even thought about contacting ******************* and surprisingly his associate responded asking for my account email, when I sent him account email I never heard back instead I was contacted by the customer service again asking same old questions.- I work in the medical field and such a wrongful accusation not only made me lose a lot of money but also affected me emotionally.- all am requesting is to be investigated by a person in the US and if I have done nothing wrong is to get my account reinstated.- I'm not looking for any sort of compensation.thank you.
Business Response
Date: 07/11/2023
Hello Better Business Bureau

Regarding complaint ********, on 7/10/2023

We have confirmed to the Seller that Amazon reviewed the information provided on the appeal and determined the account will remain deactivated, as the activity in their account was found to be in violation of the "Amazon Services Business Solutions Agreement". Communication exchanged between Amazon and the Seller Partner on multiple occasions by email on dates 11/22/2022, 12/28/2022,02/12/2023 and 03/27/2023
The decision was made after reviewing both, their account activity and the information provided in the appeal.

Sincerely.
Customer Answer
Date: 07/21/2023
- Im pretty confident to say that I didnt violate any Amazons policy.
- Amazon didnt perform the required deep investigation into my case, if they would they would have reached the same conclusion that my account was deactivated by accidentally by a computer algorithm not by a real person
- I strongly believe that I didnt commit any Price gouging as I was accused.
- changing the prices on some of my items is something that Amazon itself do every hour on thousands of items.
- the term price gouging during Covid will be applicable if I sold items that would be related to the Pandemic such as hand sanitizers, paper towel etc but In my case this didnt happen, my store inventory was limited to non essential electronics And electronic related items such as CDs, Roku devices l, collectors coins .. etc.
- all my funds were released from my account that wont be the case if I have committed such a violation as per Amazon policy.
- I still request that my account should be reinstated and/or be contacted by phone or email with an Amazon representative.

Thank you.
Initial Complaint
Date:07/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fraud on my account they are requiring me to pay for four order that I did not order but where deliver to my address somehow I need my account to he active so I can use the pharmacy as I have a health concern I have attached the order that need to be paid before they can reopen my account this is not the first time Amazon has done this to be I want this fix and my account to be active I have also emailed ***************************** Im in the middle dealing with these items so please have my account REinstated
Business Response
Date: 07/26/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2023-07-25 confirming account reinstatement.
Sincerely,
********
Amazon.com
==============
Customer Answer
Date: 07/26/2023

Complaint: 20296214

I am rejecting this response because:

Sincerely,

*****************************

it keep happing till I get confirmation that this will not happen again I will accept the response bankruptcy case 2110177
Initial Complaint
Date:07/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I asked if I bought some ear buds and a MacBook would get them at the prime day savings price or do I need to wait until. 7/11/23 and 7/12/23 or do I get that price today 7/9/23 I asked to different people both of them said yes after you check out it will be adjusted. literally I made sure two separate times and told him the deduction wasn't at Check out I'm affria to check out and spend 576 ish cause that all the money I had. he reassured me that I could place the order and they would adjust it. so I did and no discount after that talked to several customer service people and what he told me was false the only way I could get at the cheaper price is on 7/11/23 or7/12/23. told to return the product and order it in two days I said I can't I don't have anymore money and by the time it goes back into my bank prime days will be over. told me there nothing absolutely nothing they could do nothing asked to talk to someone higher they said there is no-one higher call bull s*** on that so needless too say I have no money and its to late to cancel my order its already in advance stage of shippin.. I have screen shot of the prices and of all conversation vial text and requested the phone conversations as well. I wouldn't of ordered today if I had to wait I would of waited till Tuesday 7/11/23 the superviser even admitted that the employee said it was ok order today 7/9/23 that was all recorded as well just waiting for it said could take up to one month to get it literally this all started at 130ish pm didn't get off phone til 8ish pm I did my home to make sure I would get the discount price before I placed order there more to the story but I don't have enough room on her to type the whole thing
Business Response
Date: 07/10/2023
Hello *******************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the prime day discounts on the products.

I apologize for the inconvenience and incorrect information provided earlier by the customer support team.

Upon checking, I see that you've placed an order through a seller and prime discounts will not be applied on the seller sold and fulfilled orders.

Also, if there is any discount available, you'll find it on the checkout page and also on the product page stating deal price.

Unfortunately, we'll not be able to take any action on the price difference in this case.

I would request you to wait for the prime day deal on the website.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Customer Answer
Date: 07/13/2023

Complaint: 20296131

I am rejecting this response because:
I did ask all the questions before I did anything and customer service reps two of them told me it was OK and it would be adjusted and when it wasnt the customer service reps *********** told me there was nothing they could do absolutely nothing. *** got the printouts of the conversations that I had with the two different ***** ****** and zebra, and one of the supervisor even said yes they did tell you that but that was false information and they still wouldnt do anything even though it was their fault it wasnt mine. I should be able to trust somebody through customer service at **********************. Obviously you cant.
Sincerely,

*******************************
Initial Complaint
Date:07/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon.com is breaking the law and charge sugar taxes on non sugar zero calorie beverages. I tried to order Zevia Zero Sugar Zero calories soda on amazon and I noticed new tax (not the recycle tax) added to my order that was not there previously. I did some research and found out it's this tax:************************************************************* This tax only applies to drinks with sugar, here's the direct quote from the website "A sugar-sweetened beverage is defined as any nonalcoholic beverage intended for human consumption that contains added caloric sweetener and contains more than 25 calories per 12 fluid ounces of beverage,"The soda I'm trying to order is Zevia Zero Sugar Zero calorie but I'm being charged a sugar tax on non sugar beverage and I can't even reach amazon live chat for assistance because they are too busy.
Business Response
Date: 07/10/2023
Hello *******,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the tax for non sugar zero calorie beverages on the website.

I apologize for the inconvenience that you've experienced in this case.

I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on it.

We'll ensure that an action is taken accordingly as per the review outcome.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Customer Answer
Date: 07/13/2023

Complaint: 20296095

I am rejecting this response because: although sugar tax was removed from the non sugar beverage products, amazon have not refunded their customers on sugar taxes that was collected illegally previously

Sincerely,

Yun You
Initial Complaint
Date:07/09/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 2 items that were to be delivered today, they are now saying it wont be here until the 11th I contacted Amazon and they will not cancel and refund until after it is delivered or the 12th
Business Response
Date: 07/10/2023
Hello *****************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Order ID: *******************.

I apologize for the inconvenience.

Upon checking, I see that the order was delivered at the provided address on Sunday, July 9 9:02 PM.

Regards,
Arun

Amazon.com
*****************************
Initial Complaint
Date:07/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have called Amazon multiple times to get help for the 8 items I have already returned that I have not been refunded for. My issue is still unresolved even though it has been several days and it has been escalated 3 times by different representatives. Those representatives have shared that they are unsure what is going on and why I have not received the funds already. A check was suppose to be sent to me at my home address for a little over $256 and change. I have yet to receive my funds via debit card or check.I do too much business with Amazon for them not to do the right thing by me. If you return something, you should be refunded as promised. I am not happy with how I have been done. It seems as though they are intentionally trying not to pay me the money owed to me. I explained to the representatives that the only reason funds could not be refunded to my debit card is due to a daily transaction limit I have. I can still receive funds on my debit card. The representatives tried to go in and refund me but they could not do so, which is why escalations have been done to a particular team.I intend to reach out to the attorney General offices' consumer division by next week or so if this is still unresolved. This is crazy! I am so disappointed in Amazon!
Business Response
Date: 07/10/2023
Hello ******* Session,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund issues for the returned orders.

I apologize for the inconvenience that you've experienced in this case.

Upon checking, I see that the refunds request through check has been submitted and you'll get a confirmation email once processed.

However, in order to resolve this issue right away, I can refund the amount $251.69 through the gift card balance to your Amazon account.

Unfortunately, this is the only refund option I have.

Please confirm and I'll get this done for you.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Customer Answer
Date: 07/13/2023

Complaint: 20295971

I am rejecting this response because the dollar amount listed is lower than what else was offered to me.
I was told I would receive $257 plus additional funds of $20+ or more due to the inconvenience I've gone through.

Sincerely,

******* Session
Initial Complaint
Date:07/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my frustration and disappointment with the recent issues regarding my Amazon account. On June 26, my account was locked after attempting to make a purchase, and I was asked to provide a bank statement and picture of my ID to verify my identity and to validate the purchase.I promptly provided all the requested information, meeting the specified requirements, in the hope of reactivating my account. However, despite complying with the verification process, my account remains locked, preventing me from logging in or contacting customer service.This situation has caused significant inconvenience, as I rely on Amazon for various products and services. I kindly request a thorough investigation and a prompt solution to restore access to my account.Restoring access to my Amazon account is my primary goal so that I can resume shopping on the platform. I have attached the documentation which I previously submitted during verification to this complaint, including:- a copy of my statement clearly showing my billing address and card - a picture and selfie with my ID - a picture of my card showing the last 4 digits.I hope you understand the urgency of this matter and take the necessary steps to address it promptly. Thank you for your attention to this matter.
Business Response
Date: 07/21/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on July 21st, 2023 confirming account reinstatement.
Sincerely,
Amazon.com
Initial Complaint
Date:07/09/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a complaint regarding the sudden closure of my Amazon ****** account without any valid explanation. Despite my attempts to seek clarification and assistance, Amazon has refused to provide details or help in reopening my account.I have repeatedly contacted Amazon's customer support, but their responses have been unhelpful and generic, merely stating a violation of their terms of service. I believe there has been a misunderstanding or error, as I have always followed Amazon's policies.I kindly request your intervention to facilitate communication and seek a fair resolution. I require a clear explanation of the alleged violation in order to rectify any unintended mistakes and prevent future occurrences.Furthermore, this account closure has adversely affected me both personally. I rely on Amazon for various needs, including essential purchases. The sudden closure has caused disruption and financial loss.I kindly request your prompt attention and assistance in addressing this matter. Your involvement will ensure that Amazon provides the necessary information for a fair resolution. I am willing to cooperate fully to reach a satisfactory outcome.
Business Response
Date: 08/01/2023
Hello *********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Account access issues.

I apologize for the inconvenience.

As per the update from the team, your account has been reinstated.

You can now use your Amazon.ca account without any issues.

Regards,
Arun

Amazon.com
*****************************
Customer Answer
Date: 08/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:07/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,Funds on my seller account have been put on hold due to the violation of intellectual property. Amazon provided me with the contact information of the rights owner in the notification. Over the past few months, I have been negotiating with the rights owner regarding compensation from my side and removing my account from the list of defendants.Eventually, we agreed to deduct $13,000 from my account in favor of the rights owner and remove me from the list of defendants + reactivate remaining funds on my seller account. We signed Agreement, which the rights owner has already provided to Amazon Support, to deduct $13,000 from my account.$13,000 was deducted from my seller account a week ago. At the same time, the rights owner withdrew their complaint and removed me from the list of defendants. Thus, the dispute between me and the rights owner was resolved, and the rights owner dropped any claims against me.HOWEVER, Amazon still holds my remaining funds on the seller account and does not allow me to withdraw them. Despite resolving the dispute a week ago, Amazon's continuing to hold my funds violates the Amazon Services Business Solutions Agreement, as the ongoing hold on my account is unwarranted.In light of the above information, I request that Amazon Support immediately activate the remaining funds on my account and allow me to withdraw them. Please note that the Agreement between me and the rights owner only specified the deduction of $13,000 from the seller's account, not all of the funds. Therefore, please remove the hold on my funds. Many thanks for considering my request.
Business Response
Date: 08/21/2023
Selling Partner contacting about the legal reserve holding funds. However,after the agreement with the rights owner the amount of ********* USD
was deducted from the seller balance and the legal reserve was removed on the 21st of July.
Also, ******* Partner received successful disbursements on 21st of July and on 18th of August.
Please inform same to the Seller

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