Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Amazon.com has 113 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
• 

  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

• 

  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

• 

  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

• 

  Amazon.com

  4255 Anson Blvd Whitestown, IN 46075-4412

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we have been a vendor to amazon. Amazon has itself agreed in writing that they have an open balance of ours of $21,633. But refuse to pay until we provide them a written statement that we will never open a case with them again. they keep forcing us to give in writing otherwise they will not pay ** for the goods we have sold to them. This is really bullying by Amazon on a small vendor like **. Amazon received all goods from **. But does not pay **. I attach for you a screenshot from their own portal where their accounts payable team has agreed that there is an open balance. and then dictating ** on what to write to them. As of now, not only they are holding our funds hostage but also have stopped responding to **. I request BBB to immediately take action against them. for bullying small companies and holding their legitimate funds hostage to their desired outcome.

  Business Response

  Date: 06/08/2023

  Good afternoon,

   

  Please see attached correspondence from ******************************* regarding your clients claim with Amazon.

   

  Thank you.

   

  Demands Administrator 3 | ******************************************************************
  *********************************************************************
  Fax: **************
  Email: ********************* | Website: www.dwt.com

  Customer Answer

  Date: 08/16/2023

  Hello BBB, Amazon has not yet resolved our case. After our complaint on BBB in May '23, Amazon responded to us and asked us to verify identity. Which we did after waiting a long time for an appointment. We verified the info they needed on July 20, 2023. To which they said they would disburse our funds within 05 business days. Its now been 3 weeks and Amazon has not still not disbursed our funds. They took 3 weeks to respond to our emails and said we are looking into and will let you know when its done. They are giving us run arounds. Not providing us any definite date to release our funds. They have been playing games with us for over 2 years.

  Business Response

  Date: 09/29/2023

  Good afternoon,

  Please find the attached correspondence regarding this complaint.

  Kind regards,

   

  Customer Answer

  Date: 10/11/2023

  Dear Amazon Lawyer,
  
  
  Thanks for your email response. Your response is much appreciated unfortunately missing some key information. 
  Before I explain the missing information, it is pertinent to highlight the summary of the whole fiasco:
  We have been requesting Amazon to listen to our case in its entirety not in pieces. A qucik summary, Amazon hired people who cheated us and ended us in a over $700,000 financial loss. Amazon later made a partial payment of $325,000. This was later accepted by other Amazon vendor central reps on official calls with them. 
  However, no one is listening to us to review our case fully and disburse our remaining $321,000. 
  
  
  Now, our current issue persists of 12 points. Out of which only one is currently being addressed. Which is for shortage claims. 
  Initially, the rep dealing with our case actually advised us to wait and address each one by one. This was about a year ago. Since then the shortage claim matter was at a halt for the statement amazon was seeking from us. 
  We have now supplied them the statement. However, Amazon came back to us and said they will only pay $903 out of $21000.
  Further to our surprise, Amazon applied $723 in expenses to our account. While we have not done any business with Amazon since 2016. 
  The remainder is yet to be paid to us. 
  
  
  But such is the mockery being playing against us. Kindly read below the actual case. I request you to help us resolve it. 
  I am attaching a file containing two sheets:
  - Sheet 1: Summary of all transactions
  - Sheet 2: List all invoices against their payment numbers from your system
  
  All data in this sheet is downloaded directly from Amazon's system. Amazon Vendor central system has many many issues. There is no consistency of charges. All allowances are charged in different amounts.
  - returns were charged for items we never shipped to Amazon,
  - net discounts charged but never paid invoices on time,
  - COOP and Damages were not charged on the same amount of net receipts
  - the system shows the invoice is paid fully, but we never received anything against those invoices or partially paid
  - Over $100,000 of freight is unpaid,
  - various bogus charges like PREP, ASN, and PO.  
  
  Amazon's employees promised us to pay the full remaining balance on calls once I shared the list of invoices but never talked to me again after that call. He also accepted that the onboarding personnel did not guide us correctly.
  This has caused me a lot of financial and reputational loss. I have had to repair a very healthy relationship with my bank. Multinational manufacturers like LASKO are after me for the unpaid balances. All of the merchandise was shipped to Amazon's warehouses directly from Lasko.
   
  This is my final attempt to resolve this directly and receive my legitimate funds of merchandise that were shipped to amazon under the agreement of payment in return. A total of $321,270.20.  
  - NET DIFFERENCE in bank transfer $(46,650.95)
  - NET DISCOUNT $(20,763.50)
  - frieght VAR $(100,728.18)
  - MISC VAR $(12,350.53)
  - Shortage Claims $(20,857.11)
  - RETURN $(1,240.62)
  - PREP Charges $(1,197.96)
  - PO Accuracy $(6,392.00)
  - ASN Accuracy  $(5,497.22)
  - COOP CHARGED $(75,201.13)
  - DAMAGE $(30,070.15)
  - PC $(320.85)
  
  
  
  It took over 70 hours to complete, both due to the complicated nature of the system and the vast amount of data. I would like to inform you creating this document invoice by invoice has only substantiated our claim that the system is rigged and there is gross misconduct by the system to avoid paying vendors and small businesses like ourselves. We have **** lines of invoices (as some invoices have 3-4 different deductions and claims) so please address each line and invoice. 
  Net discount paid late on the system.
  This is the list of 532 invoices that were paid past 31 days since the invoice was submitted. Some of these invoices were paid 100 days after, yet for all of them, we were charged a net discount. The total amount of net terms charged is $14922.20. 
  Net discount system error
  This is a list of 311 invoices that were paid on time by the system, but in reality, no payment was made to us on those dates. We have put a reason in front of each invoice to help you see how the system falsely charged net terms. The total amount of net terms charged is $4090.32.  
  Invoice never paid
  This is a list of 187 invoices that were never paid; we only have invoice dates but no payment against these invoices. The total amount of these invoices is $61,735. Please make note that no net terms be deducted from these invoices are late over a few years now.
  FREIGHT overcharge
  This is a list of 2 invoices; in this case, the system charged a freight variance of more than the original freight charge. How can we rely on such a system? The next 3 invoices have the issue of partial freight being paid; how can the system decide to pay some amount of the original freight charge but not the rest? Next is an invoice where a Miscellaneous Variance was charged on the invoice; there is no handling charge on the original invoice; again, the system is at fault. Last is an invoice, where the handling charges were paid partially, similar to the partial freight payment; how can the system decide what amount to pay? For your convenience, I have added invoices and reasons line by line as requested.
  UNPAID FREIGHT
  This excel file has two lists, the first list is 826 invoices where the freight was paid in full, and no Variance was charged. Then on the right-hand side is the list of 126 invoices on which freight charges were deducted from our balance. Invoices are sorted by date; as you see, when we started working with Amazon, we were being paid freight, and our prices were based on this. Then they started to deduct the freight charges; there is no consistency in the system. How can a business work with this kind of system? Since we were promised that freight would be paid by the associate who onboarded us (proof of this is 827 invoices that were paid in full), we demand you reverse any freight variance.
  UNPAID HANDLING
  This excel is similar to the previous file. This excel file has two lists, the first list is 398 invoices where the handling was paid in full, and no Variance was charged. Then on the right-hand side is the list of 122 invoices on which handling charges were deducted from our balance. Based on the logic explained above, please reverse these Miscellaneous variances. We were promised by your company, and we were paid on 398 invoices by your company, but out of the blue not paid on 122 invoices. 
  ASN overcharge
  This is a list of 283 invoices. On these invoices, a financial penalty was imposed for ASN accuracy. The system always triggers ASN accuracy as we used our own carrier to fulfill these purchase orders. On numerous occasions, our truck driver would be waiting in line for the Amazon warehouse, which was the reason for the delay. These charges were inconsistent, and we are penalized not based on any facts but on the discretion of the system. We have sent you the inventory and expect it to be paid in full. Please reverse these charges. For your convenience, I have added invoices and reasons line by line as requested.
  PREP
  This is a list of 50 invoices. These charges are incredibly bogus and inconsistent. For example, We were charged prep bagging charges for a Mattress topper; if you have ever ordered a mattress or mattress topper online, they come in machine-fitted boxes. Humans cannot compress them; how can that product require additional bagging? Similarly, all Prep charges are incorrect, and we have provided reasoning. There are some invoices where prep charges were imposed, but the system does not identify the **** in question. For your convenience, I have added invoices and reasons line by line as requested.
  RETURNS
  This is a list of 27 invoices. The amount was deducted from our balance as Amazon returned certain units; in reality, we have not received a single return to this day from Vendor Central or Amazon. What purpose is the damage allowance if you are going to return the product? No distributor accepts returns if the correct item is sent. These charges, like all others, are completely false. For your convenience, I have added invoices and reasons line by line as requested.
  PO on-time reversal with the invoice
  This is a list of 843 invoices on which PO on-time penalty was charged. Of these 843 invoices, 245 invoices were never submitted by us. We are paying the penalty on Purchase orders we never invoiced you for. The other 598 do have an invoice; however, back in November 2018, your team reimbursed us over $300k by reversing all these charges. There was around $380k in a financial penalty, which was reversed. Yet again, the system is inconsistent, as $6414 of penalty charges were never reimbursed. We have made you a list of all invoices with penalties and demand you reverse these charges based on the decision your company made back in November 2018.
   I would also like to note that some of these financial penalties exceeded the original invoice amount. 
  Coop
  This is a list of **** invoices and the total COOP charges on the invoices. The total amount is $75,205.82. We are demanding, due to the gross negligence, inconsistency of the system, and major delay in payment, that these charges be reimbursed to us. The financial and reputation damage caused by your system by not releasing our hard-earned income, these charges will compensate for those losses.
  DMG
  This is a list of **** invoices and the total Damage allowance charges on the invoices. The total amount is $30,050.70. For the same reason as COOP charges, we are demanding, due to the gross negligence, inconsistency of the system, and major delay in payment, that these charges be reimbursed to us. The financial and reputation damage caused by your system by not releasing our hard-earned income, these charges will compensate for those losses.
  
  
  
  
  I have attached an excel sheet has the summary of all transactions and each invoice number on the second sheet. All information was downloaded from Amazon's system. Their system says all invoices are paid but I never got the funds. Their system manipulates and shows invoices are paid in full but then there are multiple claims from other invoices being deducted from current invoices, systematically, that eventually there is no payout for the vendor. Amazon basically kept our merchandise for free.
  The template they keep asking for is so hard to provide because the system is in error and I will explain with examples:
  
  Amazon vendor central portal states that more has been paid than actually was transferred. "The total amount of all invoices" minus "'all total deductions (including the one that we dispute)" does not match the number of funds received in our bank account. ********************** has transferred $46,650.95 less to our bank than the total stated on their system.
  
  All invoices are paid in full initially on the system. Then in different batches, small amounts like PC, SC, etc are charged under the invoice name plus the symbol of the deductions (for example x** turns into xxx-pc). So you have to match different transactions to find out what happened but they are not under one invoice so you can't know the exact amount that was actually paid. Ultimately you receive no funds because for every invoice paid there are more claims from older invoices.
  
  In another instance, we received no funds until we fought our case by emailing ******************* which was a year after our last invoice was submitted to Amazon. Despite receiving no money for a whole year, we were charged a 2% net 30-day discount totaling $20,763.50. So we need that amount refunded since the invoice was not paid within 30 days in reality.
  
  These are just a few examples, our problem is more complex than an unpaid invoice. The issue is not as simple so you have to look at the whole picture to understand the problem. 
  
  
  
  Amazon's team in ***** keeps delaying working on our case. Our request now is simple, please assign our case to someone in the ***. We will fly to them if needed so we can present our complete case to them.
  If Amazon cannot pay us our funds or connect us with someone in the ***, please help us by advising if this will be their final verdict? And Is this verdict from their team or from Amazon?

  Business Response

  Date: 10/16/2023

  Please find the attached correspondence from ******************************* regarding ************** complaint with Amazon.

  Customer Answer

  Date: 10/24/2023

   
  Complaint: 20068970
  
  I am rejecting this response because:
  
  Dear ********,
  
  I must express my deep disappointment with the inaccuracies presented in your communication, which contradicts the factual history of this case. I would like to bring to your attention some critical points that seem to have been overlooked or misunderstood in your analysis.It's crucial to understand the context and the long-standing efforts we have made to resolve this matter. This issue has indeed been ongoing since 2017, and we have faced significant challenges in recovering our outstanding invoices. Amazon initially refused to pay over $600,000 in invoices. Out of the outstanding amount, $360,000 was eventually released only after we escalated the matter to Mr. ******************* (Exhibit A), highlighting the unjust withholding of funds.

  Firstly, I would like to provide a brief recap of the events that have transpired in our ongoing dispute with Amazon. Our aim has always been to find an equitable resolution to the outstanding issues, and your email suggests a lack of awareness of the history and progress of this case.
  Your assertion that we failed to provide the requested statement is inaccurate.
  

  1. On 7/27/23, Amazon requested a statement to initiate the investigation which you have sent us:
  BPHTX [Liinears vendor code] accepts that $21,633.27 is the only open balance in our account till end of *********** and post this confirmation, we [Liinear] will not open any further claims prior to mentioned due date.
  2. On 7/30/23, we provided Amazon with the statement they requested to initiate the investigation, acknowledging an outstanding balance, and confirming our commitment not to open further claims related to unpaid invoices/shortage claims prior to 31-Oct'22.
  "BPHTX acknowledges that $21,633.27 is the only open balance in unpaid invoices/shortage claims on our account until the end of 31-Oct'22. We confirm that we will not open any further claims related to unpaid invoices/shortage claims prior to the mentioned due date."
  3. In response to this statement, Amazon informed us that the root cause analysis had been concluded, and they offered a payment of $943.27 to settle the outstanding quantity variance shortage claims as of 31-Oct'22.
  Outstanding balance confirmed by you is $21,633.27. We have concluded root cause analysis for the amount of $21,633.27 and based on our investigation, Amazon is offering payment of $943.27 to Primitives by ***** in full satisfaction, settlement and release of all quantity variance shortage claims as of  31-Oct'22
  4.We accepted this offer in writing, clearly indicating our agreement to the proposed settlement.
  "Wow Mart accepts payment of $943.27 in full satisfaction, settlement, and release of all outstanding quantity variance shortage claims against Amazon.com, as of 31-Oct'22. Wow Mart will not open any further quantity variance shortage claims against Amazon.com pertaining to Purchase orders submitted, due prior to this agreed date."
  5. Despite our acceptance of the settlement offer, not a single ***** has been transferred to our bank account to date. This lack of action on Amazon's part further compounds our frustrations and adds to the gravity of this ongoing dispute.
  6. We are deeply perplexed by Amazon's suggestion to create a new case for the remaining issues. This recommendation contradicts the assurance provided by Amazon Vendor Central Support in their earlier communication, where a comprehensive resolution within the existing case was promised. Instead, we are now being led into a bureaucratic maze, prolonging the resolution process unnecessarily. This tactic is not only confounding but also deeply frustrating, especially considering the protracted history of this dispute.
  I am providing screenshots from the Vendor Central case log, as evidence supporting my statements. I trust you understand that it is not my responsibility to provide you with these details.
  Lastly, I find your choice of words, particularly phrases like "come back to the well" and "another bite at the apple," quite inappropriate considering the gravity of the situation we find ourselves in. We are not attempting to manipulate the system; instead, we are merely seeking a fair resolution to the outstanding issues we have raised repeatedly over the past several years.
  We have diligently cooperated with Amazon, providing all necessary information to facilitate resolution. We responded promptly to your requests, confirmed acceptance of the settlement offer, and have been transparent about our outstanding claims. Throughout this process, we have demonstrated utmost professionalism and patience, despite the mounting challenges we face.
  
  Respectful and professional communication is crucial in resolving disputes. Using offensive language and labels is neither productive nor conducive to achieving a fair resolution. Terms like "bully", are not conducive to a professional discussion. We expect a respectful and courteous dialogue, grounded in the principles of fairness and integrity.
  In conclusion, we remain committed to finding a comprehensive solution to the remaining issues. We understand that you represent Amazon's interests, but we hope for a more balanced and impartial approach to this matter. We have evidence, documents, and a legitimate claim, which we have diligently presented.
  I appreciate your attention to this matter and look forward to a more productive and respectful engagement moving forward.
  
  Sincerely,
  US AERII INC
  
  
  Ebad Ali 

• Initial Complaint

  Date:05/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shop regularly on Amazon ** and the vast majority of items arrive normally. This time the goods I purchased were not received by the freight forwarder. The customer service of ********************** in ***************** was unwilling to deal with them, and there was no reply to the emails I sent. I hope they can process and refund as soon as possible.Order date:Apr 28,2023 Order #:113-6288489-9472231 TrackingID:9361289716320123331831

  Business Response

  Date: 05/20/2023

  Hello Jian,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  I'm sorry to hear you didn't receive your package, even though tracking says it's been delivered. Sometimes a carrier will accidentally scan a package as "Delivered" when it's actually still on its way. When this happens, we expect the carrier to deliver the package within one business day.
  
  If the package doesn't arrive and you've checked with the freight forwarding company, please send a screenshot of the tracking page from the freight forwarder's website, showing that their company hasnt received your package, to ********************************************* and specify if youd like a refund or a replacement.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************

  Customer Answer

  Date: 05/25/2023

   
  Complaint: 20068959
  
  I am rejecting this response because:I emailed ************************************************ freight-forward-***************************** many times, but never received a reply, Amazon seems to have no sincerity to solve the problem. Since I have provided various information, I request immediate refund.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 06/02/2023

  Hello Jian,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  As mentioned, we are unable to take any action in this case. I would request you to please wait for the freight forwarder team to investigate this issue and help you further.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************

  Customer Answer

  Date: 06/02/2023

   
  Complaint: 20068959
  
  
  Amazon told me,please send a screenshot of the tracking page from the freight forwarder's website, showing that their company hasnt received your package, to freight-forward-***************************** and specify if youd like a refund or a replacement. 
  
  But I have already emailed their freight forwarder team,they never reply. 
  
  I don't think they want to solve the problem at all.
  
  
  
  ?? Outlook for iOS
  

  
  

   

  Business Response

  Date: 06/14/2023

  Hello Jian,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  Unfortunately we do not have an option to refund in this case. Only the freight forwarder team needs to respond. 
  
  We are unable to provide any additional insight on this issue. 
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************
  

  Customer Answer

  Date: 06/15/2023

   
  Complaint: 20068959
  
  I am rejecting this response because:I have emailed your freight forwarder team numerous times and never heard back, does this team really exist? If so, please help me contact them or provide the correct contact information, thank you.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 06/30/2023

  Hello Jian,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the issue you had with the order.
  
  Unfortunately we are unable to issue refund in this case as the order was lost by a third party carrier. You may want to file a claim with **** to recover the package or to know the whereabouts of it. 
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************

  Customer Answer

  Date: 06/30/2023

   
  Complaint: 20068959
  
  I am rejecting this response because:Thank you for your response. I have shopped on Amazon in ***************** many times.

  I have also encountered the situation that the package was lost before. The customer service will initiate a refund after verifying the situation. You said that **** lost the package, so please refund as soon as possible, Thanks.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:05/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I place orders with Amazon that I never receive. **************** agents are rude inattentive unprofessional and unknowledgeable. I placed an order for two items that I was to receive may 16th. I seen that they were not out for delivery so i contacted customer service to inquire about my items. I had to call twice and chat online twice. I was told so many different lies. Now my package says its being relabeled... that was as of 8:30 am 5/16. that status has not changed or updated as of this complaint. Amazon says that if my item isn't here by 5/18 i can request a refund. I should be able to request a refund today 5/17... but they extended the process by adding some fake relabeling process. As the tens of thousands complaints show. Amazon is more of a scam than a legitimate company. It's horrible that people like myself that have fought for this countries freedoms has to be reminded that these freedoms are blatantly used so companies like amazon can take advantage of hard working *********. Speaking of which. how difficult would it be to speak with a customer service agent in ******* if ********************** was legitimate? I spoke to a **** ***** *** etc... in countries where those names are not common. so either Amazon has its agents lie about their names (which starts a veil of dishonesty from the start)... or they hire people with the most common ******** names. I have lived in ******* all my life 50+ years. I have never run into a **** ***** and *** all in the same day. my point is. if Amazon is having their employees lie about their name to appease customers... they are blatantly outsourcing their customer service. How does someone in ***** track **** information when they are not even aware of it's existence? I need a refund on ORDER # ***-7663884-4162630 (Mens Dragon Bracelet) and ORDER # ***-1419270-6033819 (Stainless Steel Bike Chain Motorcycle Chain Bracelet for Women Men). and i record all my calls with Amazon. i am a disabled vet and Amazon has caused me distress.

  Business Response

  Date: 05/19/2023

  Hello,
  
  I am Mahendra from Amazon.com.
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience due to the responses you received from customer service team and I'll make sure to take this as feedback and for it to the concern team to work  on it.
  
  Regarding the order status of both we can on both the orders the refund for the item is processed on Wednesday, May 17, 2023 for $10.69 & $17.11.
  
  You'll see the refund on your card statement in the next 3-5 business days.
  
  You'll also be able to see the refund request here: ***********************************************************************************
  
  ***********************************************************************************
  
  Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Regards,
  
  Mahendra
  Amazon.com
  *****************************
  

  Customer Answer

  Date: 05/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order for 6 total items was placed on 04/19/23 with ORDER # ***-7926390-0935419 for a total of $116.54. The items were delivered on 4/21 in a single box and the item packaging was never opened with items still in new condition. The items were shipped and sold by Amazon. I had found a significantly better price elsewhere and initiated a return request and returned all 6 items in the single amazon box they came in via *** drop off. Amazon confirmed this and later received an automated email of that a full refund was being processed. On 4/30 I received a reminder email from Amazon to return one of the items by 5/10 to avoid being charged again, even though I already returned all 6 of the items. I called amazon that day and the representative informed me that the return may still be processing and that I can disregard the email. On 5/15, I received and email from amazon informing me that I was being charged again because they have not received the item yet. My credit card also confirmed I now had a charge for $21.85 on 5/15. On 5/15 I spoke to three different representatives and someone from the amazon **************** Leadership Team. The first representatives gave conflicting information and the last one informed me there was nothing they could do. I tried again on 5/16 by talking to several representatives who all said the system did not allow them to issue a refund or even do anything to further look into this issue. I had now spent about 3 hours and 45 minutes on the phone over two days to try and resolve this to no avail. While representatives understood my concern, Amazon did not try to resolve the problem or even look into this issue further. Amazon has now falsely charged me $21.85 for an item that was return along with the others in this order.

  Business Response

  Date: 05/18/2023

  Hello,
  
  I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your complaint and checked with the concerned department in this matter.
  
  They've informed ** that the return is not completely processed yet and requested you to wait till 20 June 2023.
  
  If you haven't been issued a refund after 60 days from the returning date, we recommend that you reach out to the carrier that you used to return the item to Amazon.
  
  Thank you for your understanding.
  
  Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  Harasankar.M
  Amazon.com
  ***********************************

  Customer Answer

  Date: 05/22/2023

   
  Complaint: 20068810
  
  I am rejecting this response because:
  

  What exactly would reaching out to the carrier do? Other than providing me confirmation that the item was dropped off which amazon can already confirm, I was informed there was nothing else they could do. It appears this is your response to avoid dealing with the problem altogether and throw it to someone else rather than actually addressing the issue. The item was with the others and no one has provided a reason as to why it was not processed with the others. If what you are saying is true, then why doesn't amazon wait until June 20th to charge me for the item? Amazon's inability to directly provide clarification to the concern and take any action is disappointing.

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ORDERED A SCALP SCRATCHER (ORDER # ****************, ON MAY 12TH FOR MOTHER'S DAY FOR A RELATIVE.ITEM ARRIVED ON MAY 17TH & WAS A USED ITEM.I CALLED AMAZON MAY 17TH MOTHER'S DAY EVENING AND THE REP. TOLD ME THAT MY RELATIVE COUKD DISPOSE OF ******** WOULD RECEIVE A REFUND ON MY GIFT CARD.I NEVER RECEIVED MY REFUND ON MY GIFT CARD.IHAVE CONTACTED AMAZONS NUMEROUS ************ STILL WILL NOT ISSUE ME A REFUND, EVEN THEY EMAILED A CONFIRMATION OF MY REFUND.SECOND ISSUE IS ABOUT ORDER #***-1593312-6540247.I ORDERED ON MAY13TH , A SPORTS *************** 10 CREAM.THEY WERE LATE ON SHIPPING TO ME & WAS TOLD THE ***** WERE 30 MIN. AWAY FROM ME ON MAY 15TH.SUPERVISOR TOLD ME THEY WOULD BE DELIVERED TO ME DEFINITELY ON MAY 16TH BEFORE 10 PM.I WAITED ON MAY 16TH ALL DAY FOR MY *****.I CHECKED MY AMAZON ACCOUNT, AND IT SAID MY ***** WERE CANCELLED.I WANT MY REFUND FOR THESE 2 *****, BECAUSE I DID NOT CANCEL THEM!I HAVE CALLED AND WAS PUT ON HOLD FOR HOURS WITH AMAZON LEADERSHIP TEAM AND THEY NEVER SENT ME MY REFUND OR CALLED ME BACK!I AM A PRIME MEMBER AND I WAS TREATED LIKE CRAP!I WANT COMPENSATION ADDED WITH BOTH MY REFUNDS AMAZON OWES ME ASAP!

  Business Response

  Date: 05/18/2023

  Hello ********,
  .
  I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We're sorry to know about the inconvenience with the orders and the issue you've had with our customer service. We've forwarded your feedback to our business team for further review.
  
  The order Id for the scalp scratcher is incomplete, we request you to write ** back with the complete order ID. Further regarding the first shipment from the order #***-1593312-6540247, a stop and return was requested. We request you to wait for the product to be received and processed by **.
  
  We hope to see you soon.

  Regards,
  
  Abhishek
  Amazon.com
  *****************************

  Customer Answer

  Date: 05/19/2023

   
  Complaint: 20068486
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today Amazon allowed my 10 year to purchase a subscription. Not once did they contact me the account holder prior to taking the money out of my account. Why are children's devices even allowed to purchase anything? Taking the money out of my account has led to my life insurance bouncing. Amazon immediately took the money out of my account, but state they cannot do it immediately. They refuse to pay any bank fees or reinstatement fees for *********. I spent 3 hours dealing with their customer service representatives who kept passing me around or disconnecting. Then I repeatedly asked for a supervisor. I was finally given a supervisor who offered $10. Not acceptable. Then he disconnected the chat. He could see I was typing as it tells you when the other person is typing. Amazon needs to be responsible for any fees incurred. Amazon should not allow children's devices to make purchases. Amazon should not allow any purchases without permission from the account holder.

  Business Response

  Date: 05/18/2023

  Hello *************,
  
  I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and we're sorry to know about the inconvenience you've had with the subscription via children's devices.
  
  Your feedback about the same has been forwarded to our business team for future improvements.
  
  As informed by our associates, To avoid future accidental purchase, please try this below step in your Alexa *** to turn off the Alexa ***** purchasing to avoid such accidental ***** purchases:
  
  1. Open the Alexa ***.
  
  2. Open "More" and select "Settings."
  
  3. Select "Account Settings," and then select "Voice Purchasing."
  
  4. Enable or disable "Voice Purchasing."
  
  Please use this below link to disable the 1-click payment method to avoid such accidental 1-click purchases:
  
  ***********************************************************************
  
  Further, if you have any issues resetting the password of your account, you'll need to contact our Account Specialists by phone, to manually update the e-mail address on your account. To contact **, visit ******************************************** and follow the prompts. They're available between 3:00 a.m. and 8:30 p.m. PST.
  
  As a one time exception I can offer Gift card for the overdraft fee, please write ** back and attach the bank statement with the overdraft fee for further assistance.
  
  Please be informed a full refund has been issued for the subscription charges by our associates.
  
  We hope to see you soon.
  
  

  Regards,
  
  Abhishek
  Amazon.com
  *****************************

  Customer Answer

  Date: 05/19/2023

   
  Complaint: 20068198
  
  I am rejecting this response because:

  I repeatedly told your agents that I needed assistance with resetting my password, and it was ignored. No purchases should be allowed without consent by the account holder. There should not have to be steps taken to prevent purchases. There should already be measures in place. I'm honestly confused as to why Amazon feels it's appropriate to provide bank account information on a public forum. 

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** showed up to pick up a return package on 5/1/2023. This return consisted of extremely damaged Funko POP! vinyl figures. I have complained numerous times about ********** in which they ship these collectible items prior but to no avail. The tracking number for the *** package was: 1ZR7X9657887761138. Unknowingly, I gave the *** driver the package in good faith. I believed Amazon would refund the items once they received the package but they did not even have the correct tracking number attached to the returns. So when *** took my package filled with the merchandise out of the 8 Funko POP vinyl figures, I was only refunded 2 (from which I have deducted a "restocking fee" because it was in an "unsellable condition". If they found it to be in "unsellable" condition, they shouldn't have sent it to me in the first place because I returned it for said reason. Since the tracking number wasn't tied to any return through Amazon I sent back back free products to Amazon. *** picked up the package, they received it on 5/9/2023 and I am continuously contacting customer service which has been unsuccessful in any resolution, to say the least. This has contributed to my decision to cancel my Prime membership (consecutive since 2018) and an Amazon customer since 2009. If this is how they are going to treat their long-standing customers, then so be it but at what point is this considered to be theft? An average weight of a Funko POP vinyl figure is 4-5 ounces. The package was 3.6 lbs. That is more than sufficient proof that I had more than 2 Funko POPs in that box. I would like to resolve this so I can be completely done with Amazon.

  Business Response

  Date: 05/18/2023

  Hello *******,
  
  I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and we understand your concerns regarding the refund for the return of items.
  
  As informed by our associates we've not received any return from the orders #***-3917533-3856204, ***-5831520-8844235, #***-1787358-2004239 #***-6627589-1492203. A refund will be issued once the product is received and processed.
  
  We hope to see you soon.

  Regards,
  
  Abhishek
  Amazon.com
  *****************************

  Customer Answer

  Date: 05/21/2023

   
  Complaint: 20068029
  
  I am rejecting this response because: you have received the products, I have provided the tracking with proof of delivery. An agent cancelled the original return which is why I had to open another one so you could see all the items included in that package you received. If you do not refund me for the products you have in your possession, other actions will be taken. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Investigator, I am a third party seller on Amazon (Merchant Token A1YAO8LVQLKF1H). The brand Truss ********************** recently filed **************************************************** my offer on all Amazon.com listings being removed. The complainant (******************* *********************** alleges in each of these complaints that they were filed due to the Violation type: Intellectual property (Product Detail Page, Product Packaging, Word ***** Logo * ******* with the Intellectual property number: *******. However, I have provided to Amazon.com in light of the situation the invoice issued by my distributor to prove for each of the listings that the claim made is baseless and there is no valid violation. The invoice issued by my distributor clearly fulfills the point that Amazon is requesting which I've detailed below:How do I reactivate my listing?Please provide one of the following to reactivate your listing:-- An invoice, a valid order ID, or letter of authorization from the manufacturer or rights owner demonstrating that your use of the intellectual property is lawful. External links are not accepted. For security reasons, we only accept attachments in the following file formats: .jpeg, .jpg, .pjpeg, .gif, .png,.tiff.The invoice I sent and am attaching to this case satisfies the point that Amazon requests and proves that there is no valid claim made in the violation. Please look into this issue as soon as possible because I am a small business and now have thousands of dollars in stranded inventory until my offers are reopened. I employ about 20 people in a low income, minority neighborhood and may be forced to layoff my employees if I am unable to recoup my revenue by selling these Truss products.

  Business Response

  Date: 05/24/2023

  Hello,

  
  We have reviewed this sellers account.  We have requested the necessary information from the seller via email on 5/24/2023. 

   

  Thanks,
  Amazon.com Seller Performance

  Customer Answer

  Date: 05/25/2023

   
  Complaint: 20067996
  
  I am rejecting this response because: I already submitted an invoice to validate that my products are original and thus DO NOT infringe on any intellectual property. However, I've also requested from my supplier and supplier's supplier their invoices stemming from the manufacturer to prove a cohesive supply chain. I've attached these files below which satisfy the below point mentioned in the performance notification:

  -- An invoice to indicate that your products are original and are not duplicates or copies thereby infringing on the intellectual property.

  Please review these documents accordingly, as they cover all the units sold within the last 365 days on my Amazon Seller Account and it is critical to the success of my business that these listings be reinstated.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 06/04/2023

  Hello,
  
  We have reviewed the sellers account and we are unable to reinstate their listings.
  
  We took these actions because the seller has been in violation of our Intellectual Property policy.
      
  We have requested the necessary appeal or dispute information from the seller via email on 5 June 2023.  
  
  
  Sincerely,

  Amazon.com 

  Customer Answer

  Date: 06/08/2023

   
  Complaint: 20067996
  
  I am rejecting this response because: Amazon already accepted my appeal for 4 Truss listings on May 19, 2023 and removed the listing restrictions. I attached a pdf of the performance notifications I received from Amazon that prove ASINs B01NCZB5MH, B077BWZJKN, B077C3K3Y6, and B01MFFYQW3 were already reinstated by Amazon and are currently active on my Amazon Seller Account with no restrictions. Therefore, Amazon has already validated that there received intellectual property complaints were filed in error because the products are no different from the units identified on the invoices. Please look into this issue as soon as possible because it makes no sense that Amazon reactivated 4 of my listings for Truss already but is refusing to reopen my offers on the remainder of listings for the brand.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I already sent a complaint about a locked account on **********************, but I also want to file one for a door dash Gift card that I never received despite buying. I was gifted an Amazon gift card by a family member of $250 which I used to buy certain things around the 12th of May, which includes a near $100 door dash Gift card. However, after purchasing this item, it was never sent to my email even after my account became locked, but all the other items I bought with the gift card were sent by mail. If there is any way to retrieve my door dash Gift card that would be greatly appreciated! My account email is ************************ Image attached: proof of the gift card I used for the purchasing of all my items, including the door dash Gift card

  Business Response

  Date: 06/08/2023

  Hello,
  
  We have reviewed the customers buyer account and require more information to complete our review.
  
  We have requested the necessary information from the customer via email. We sent this request to their registered email address on 8 June, 2023.
  
  Sincerely,
  
  Amazon.com

  Customer Answer

  Date: 06/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, as I've stated before, the only information I can give is the information about the gift card that my family member was given according to the one he bought. My account is fairly new so I do not have any billing information on there. That said, I'm hoping this gift card information which is what I was using to buy my items, which also ultimately placed my account on hold, is enough to at least temporarily unlock it, considering I never received the door dash gift card and a couple other items I had bought with this Amazon gift card. Tha k you for your time.
  
  Sincerely,
  
  Cali A

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Amazon account was hacked. I contacted them on May 14th, May 15th and May 16th and spoke with a few folks on the phone.Someone hacked my email and gained access to my Amazon account. The email: ***************** Each time I spoke with Amazon I told them that my account was hacked. Someone ordered upwards of $2900. The hacker changed the password to the Amazon account and changed the 2-step verification and the authentication app to go to their device.I asked ********************** to freeze the account so that they couldn't continue to access it. I also asked Amazon to change the access information so that I could get back in. Of course in the meantime I cancelled my credit card.They sent me this generic response to my daughter's email address, as my email is still compromised: "Hello,After reviewing your Amazon.ca account, we did not find any unauthorized activity. As a result, we did not make any changes to your account.In many cases, what may have appeared to be unauthorized activity could have been one of the following reasons:-- An automatically renewed subscription.-- Activity by people you know who share your account or have access to your payment details.-- An accidental 1-click purchase.-- A charge for an order you had placed previously that just shipped. To help protect your account, we recommend you to change your Amazon account password, email password, and passwords for other websites.For more information on how to make secure online purchases, please visit the "Security and Privacy" section of our Help pages. If you feel we have missed something, please contact our **************** team to get help.Account Specialist"A hacker still has access to my account. ********************** has not tried to help me in a timely manner. And they gave me no recourse in their response. I sent their agent photo ID of my Mom so that they could confirm her information and remedy the problem. I've attached screen shots of 3 of the 4 chat conversations.

  Business Response

  Date: 05/19/2023

  Hello ****,
  
  I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused with the account access and support provided by our support team.
  
  I see that our account specialist team has already reviewed the details of the account and secured the account and emailed correspondence on May 17, 2023 at 9:06 PM (PDT)
  with the subject line "Action required: Recent changes to your Amazon account" to the registered email address.
  
  For  your convenience, I'm providing their correspondence here:
  
  We believe that an unauthorized party *** have accessed your account. To protect your information, we have done the following:
  -- Disabled the password to your account.
  -- Reversed any modifications made by this party.
  -- Canceled any pending orders. You can ignore any confirmation emails that you received for these orders.
  -- Restored any gift card balance that *** have been used. It *** take 2 to 3 days for the gift card balance to be available in your account.
  -- Disabled the Two Step Verification in your account. Please reactivate it if appropriate.
  
  Please allow 2 hours for these actions to take effect.
  
  After 2 hours, you will be able to reset your password and regain access to your account. On the Sign In page, select "Forgot your password?" and follow the instructions. If you do not have a phone number in your account, we recommend adding it by clicking "Account Settings" on our Help page:
  **********************************
  
  In the meantime, we recommend that you do the following:
  -- Make sure you do not use the same password that you use on other sites, including your email provider.
  -- Actively monitor all your accounts, including your email, and any unauthorized change to auto forwarding or deletion rules of your email setting.
  -- Review all recent activity in your payment methods, and report any unauthorized charges to your bank or financial institution. As the refund will not be issued by Amazon, your financial institution will send you forms to formally dispute the unauthorized charges. The applicable merchants will be notified and charged back, and your account will be credited.
  
  Once you regain access to your account, you *** need to do the following:
  -- Re-enter your complete payment method information the next time that you place an order.
  -- Re-enter any addresses that you recently added to your account.
  -- Check your subscriptions, if you have any. You *** need to update them.
  
  To ensure the safety of your account, please enable Two-Step Verification on your account by going to "Your Account", then choosing "Login & Security" from the menu, and then clicking on "2SV Settings".
  
  We also recommend you to add your mobile phone number in your account. If you had already added it, please review it is updated.
  
  To learn more about Two-Step Verification and what you can do to secure your account, please visit our "Security & Privacy" page.
  *****************************************************************************

  If after 2 hours you have any trouble accessing your account, contact our Customer Service.
  Customers in *****************: ************** Customers in ******: **************
  International customers: **************
  
  Thank you for your understanding. Have a great rest of the day.
  

  Regards,
  
  ****** K
  Amazon.com
  *****************************