Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,422 total complaints in the last 3 years.
21,537 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,On June 13th, when I tried to log into my Amazon.com account and entered my password, the system informed me that I needed to provide information because my account was temporarily blocked. When I checked my associated email, I found a message that said:Hello,Your Amazon account has been closed in accordance with the Amazon.com "Conditions of Use":************************************************************************************************************** Why did this happen?We took this measure because we believe your account *** have been used to engage in prohibited, illegal, or fraudulent activity, which is a violation of the Amazon.com "Conditions of Use".Has your account been closed in error?If you believe there has been an error, please submit the following information:-- An explanation for the activity occurring in your account.-- Evidence or examples that demonstrate your account complies with our "Conditions of Use".How do I send this information?Send an email that includes the above requested information to buyer-account-appeals@**************************** **************** team can only confirm that we sent this message and help you with technical issues. They cannot reverse this decision or share more details on this matter.Amazon.com I followed the link provided in the email and provided the requested information. Within 5 minutes, I received a response:Hello,After a review of your details, we have determined it is necessary to close your Amazon.com account. Any pending orders have been canceled.We *** not reply to further emails about this issue.Sincerely,Account Specialist ******************** ************************************ How is it possible that my account was closed without doing anything wrong with my account out of nowhere without any explanation? And after providing the requested information, they decided to close my account in less than 5 minutes. I can't find any sense in this situation. Romarian
Business Response
Date: 07/28/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 07/21/2023.
Sincerely,
***
Amazon.com
Customer Answer
Date: 08/02/2023

Complaint: 20315970

I am rejecting this response because:

Sincerely,

*****************************
Initial Complaint
Date:07/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the Countertop Ice Maker on 6/7/23 from Amazon for ***** after tax. After using it we realized it did not meet our specific needs for it. I set it up to be picked up for return and refund on 6/20/23, the *** driver came on 7/22/23 at 8:57am and picked the packaged up, I have attached the picture and have the video of him picking this up (attachment 1). I am unable to load the video but it was provided to *** and Amazon in efforts to resolved this. However, the driver apparently failed to scan the item, and as of now the item is still misplaced. After contacting the Amazon customer service team through the telephone, as well as the apps chat system, I was told that the ***s system was tracking that the item was never picked up. With that information I then went to the *** warehouse with the video and photo and tracking number, they looked for the packaged and were unable to find it. But were sure it was picked up and they provided me with their internal tracking sheet (attachment 2) stating the item was picked up on 6/22/23 at 858am which matched the picture and video. Following this, I contacted the Amazon customer service again, and they still stated they could not help me. I contacted *** through ******** and explain the issue, they told me their systems show that the item was picked up and based on their contract now Amazon would have to do an investigation as to where the packaged went after being picked up by their driver(Chat pictures are attached as well). Following my contact with *** and their informaiton I email Amazon's customer service team on 7/9/23 at ****** (*********************************) with all this information (see copy of email as attachment), I received an email that I would be contacted within 6 hours and have yet to receive any communication. I have done everything Amazon and *** have asked from me to be able to receive my refund, and should not be held responsible for a packaged that was lost by Amazon's contracted carrier, ***.
Business Response
Date: 07/14/2023
Hello Vontrease,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the issue you faced with the return and have reviewed the issue in detail. While I can relate to the concern, we will not be able to issue a refund on this issue.

We need the correct item to be received and physically verified in processing before a refund can be issued. In this case, we no not have options for a refund.

I would recommend you reach *** on this issue to have them locate the package as apparently a pickup occurred but the item was not scanned in. You may also want to check other options to file a complaint with local authorities.

While Amazon works with *** to manage returns, we are unable to offer comment or action on the sequence of actions at the pickup location.

I hope this helps and you are able to work with *** towards a resolution to the issue.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 07/18/2023

Complaint: 20315919

I am rejecting this response because:
I have gone to the *** site that the package went to after being picked up. Their manager reviewed the recording and saw that their driver did not scan the package and now it they are unable to find it. Both the warehouse manager and and his supervisor stated that once the package is picked up that takes the responsibility away from me and places it on them. Also that based on their contract with Amazon, Amazon is one one responsible for starting the investigation for lost packages, also validated by my conversation with *** through their chat (see attachments). I have been sent back and forth between both companies and yet no resolution has been given for a package that was clearly picked up from my house by Amazons carrier. What happens after that should be resolved amongst them not holding me responsible for their error.

Sincerely,

Vontrease ******
Initial Complaint
Date:07/13/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order# ***-8786876-1369836 advertised as new but creased/warped product delivered that is damaged and/or used. I would prefer to accept the item in its for half-price in its current condition or alternately would like a full refund. If you are unwilling to credit my card for half the price, then please arrange for pickup of the item at my home so that you can refund the full amount to my credit card. I would also appreciate a small courtesy credit for this hassle given that I pay for Prime membership and expect better. Thank you for your cooperation.
Business Response
Date: 07/14/2023
Hello ****,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue with the order #***-8786876-1369836.

I understand you'd like to keep the product for a discount. The maximum discount we can offer is $15.00 to your Gift card balance. If this is acceptable, please let us know. Otherwise, you can return the product for a refund. Unfortunately, we do not have the option to issue *********** for the product. You can use the drop off label to return it.

Our ********************* guides you through the process and gives you option for a return mailing label:

*************************************

We hope to see you soon.

Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 07/26/2023
Sorry for the late reply, but Amazon did great in this case and I am satisfied. You can make a note on the case.
Initial Complaint
Date:07/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1.Date of transaction: June 7, 2023. Returned received by Amazon on June 23, 2023.2.Amount: $240.34 3.The business was committed to send me a product that works and because the product was defective and did not work, I am owed a refund of monies paid for the defective product.4.I received a defective product and sent it back for a refund. I also sent a second item in the return. Both items were received back at Amazon but I only received one refund. Per the refund page on Amazon, refunds are processed in 3-5 business days. After this time period was up, I have contacted Amazon several times and I was told multiple times by multiple agents that I would receive my refund in 3-5 business days. Three weeks later, I am now being told it will be another 5-7 business days. Meaning it will be over thirty days before my refund is received. I am tired of the run around with different agents and need my money back.5.The business has not tried to resolve the issue 6. Order #:114-7624198-1321821
Business Response
Date: 07/14/2023
Hello ***********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the Order ID: *******************.

I apologize for the inconvenience.

I would like to inform you that the return refund will be automatically processed once the return is scanned and processed at the returns center.

Unfortunately, we'll not be able to take any action directly on the refund from our end.

If there was any option from our end, we would have surely helped you further.

I would request you to wait for the refund and we'll get this done through the returns center at the earliest possible.

Please feel free to contact us directly by replying to bbbamazon.com if we can be of further assistance.

Regards,
Arun

Amazon.com
*****************************
Customer Answer
Date: 07/22/2023

Complaint: 20315727

I am rejecting this response because: The return was received by Amazon on 6/23/23. There were two items in the box, one item has been returned and refunded, and the second has not. Home ever scanned in the return did not properly handle the return and that is not my fault. I returned the item, per the *** tracking it has been received and I should receive my $240 back. It is not my fault if an employee did not handle the return correctly.

Sincerely,

***********************
Business Response
Date: 07/26/2023
Hello ***********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern.

As per the update from the team, refund for the Order ID: ******************* has already processed on Sunday, July 23, 2023 2:13:09 AM PDT.

Usually, refunds will be credited within 3 to 5 business days from the date it was processed.

I would request you to check the bank statement for more information on the refund as it should credited by now.
Regards,

Arun
Amazon.com
Initial Complaint
Date:07/13/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since November after returning pipe and elbow for woodstove , I've spoke to countless employees of Amazon of issue of refund ; a few more weeks was the answer untill a couple of months ago ; I spoke to a supervisor and was assured it'd be three days before I'd have my refund refunded . That was two plus months ago and still no word from nor my refund $54.70 . I need help , I don't understand why they are keeping my money . Thank you
Business Response
Date: 07/14/2023
Hello ******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the return refund processed on your returned item back in November.

I've tried to locate the order with the information available in your complaint. Unfortunately, I'm unable to locate the exact order you are referring to.

In this case, I request you to please reply back to this email with the order number so that we can review the details and assist you further.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 07/19/2023
To inform you ; the action of Amazon did send refund back yesterday after receiving complaint from me sending to BBB . Thank you
Initial Complaint
Date:07/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pay nearly $130/year to be a Prime Member & have been a member for over 10 years. Membership is advertised to have 2 Day shipping. Over the past year, Amazon doesnt honor the 2 day shipping for Prime Members. Shipping has been as ling as 10 days!! When I complained. I was told that 2 Day shipping is 2Days from the time the order is processed. This is false advertisement. Also, Amazon advertised Prime Days deals, then changed the shipping days to 10 days after what was advertised during the order. I beleive this was done to prevent items from being purchased at the Prime Days rates in hopes of people canceling the orders due to shipment concerns
Business Response
Date: 07/14/2023
Hello Jalen,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the shipping benefits offered with our Prime membership.

At Amazon, we calculate delivery estimates by adding the transit time to the estimated shipping date. Selecting One-Day or Two-Day shipping reduces the transit time to one or two business days after we've shipped your order, but won't impact the time it takes to obtain the item or prepare it for shipment. The shipping method time starts when the item ships.

For example, it takes up to two business days after an item ships to reach you with Two-Day Shipping.

The information is made available on our help page section - How are Shipping and Delivery Dates Calculated?. You may refer the below link for more information:

*****************************************************************************************

With regards to the change in the shipping dates on the orders placed on our Prime Day, Our supply for some items could be limited, and these products sell out quickly during the Lightening Deals or the Prime Day Deals.

If the ordered item is out of stock, we try to fulfill the pending orders received during the deal period as soon as we get the item stock.

However, if the item stock is available on our website, those orders will be processed as per the selected shipping speed without any delays.

If you face any delays in receiving the orders, I request you to kindly contact us back with the order numbers so that we can check the details and escalate where ever necessary.

Thank you for your understanding and co-operation. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 07/19/2023

Complaint: 20315426

I am rejecting this response because:

Sincerely,

***********************
Initial Complaint
Date:07/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings.My account *********************** was closed a few days ago for violating the "Conditions of Use." as it may have been used for prohibited, illegal, or fraudulent activity.First off, I am aware that Amazon protects both itself and its customers by taking these precautions. However, despite the fact that I have been a devoted Amazon customer for years and have not engaged in any "fraudulent" or suspicious activity, I am certain that my account has been incorrectly closed.It's also crucial to note that I didn't abuse (or even used) any "Prime" deals or special promotions.I was asked to provide an explanation for the activity occurring in your account and evidences that demonstrate my account complies with ********************** T&C.Immediately, I replied and sent a long list of all the transaction records from my account for the preceding month. In order to ensure both transparency and security, I have thoughtfully included the corresponding code for each transaction in the "Additional Information" field. These codes serves as concrete evidence, verifying my status as the authorized account holder, and guarantees that none of the transactions conducted are illicit, unlawful, or in violation of any statutory provisions.Additionally, I hope we're able to verify that my orders are authentic and that I haven't utilised any dishonest payment methods or any other abusive techniques that would be in violation of Amazon's terms of service.Attached goes my billing statements, list of transactions and account records as concrete evidences that my account has never engaged in any prohibited, illegal, or fraudulent activity.Also, the only order return I've had in the past year is a single T-shirt purchase that I didn't pick up in time, so the package was returned to sender and a refund was issued a few weeks later.Finally, I'm more than willing to furnish any additional information or offer any requisite clarification.Thank you for your attention to this matter.
Business Response
Date: 08/02/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 7/13.
Sincerely,
*********
Amazon.com
Customer Answer
Date: 08/02/2023

Complaint: 20315348

I am rejecting this response because Amazon didnt mention a single violation to justify my account closure. It also didnt even alert me if I was in fact doing something wrong. It suddenly closed my account and despite Ive provided every receipt from my transactions, they still closed my account and dont mention the reason.

************************************************* Dos ******
Initial Complaint
Date:07/13/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon closed my account on July 11 suddenly with no prior notice, claiming that this was due to my account being directly linked to another account that they previously closed for violating their policy. Amazon claimed that I could still access the digital content that I paid for. However, to access the content, I need to log in first and as my account has been closed, I couldnt log in and thus not able to access the digital content that I has paid for. I was shocked and confused by the decision, as that account was indeed the only account I had with **********************. So I wrote amazon an email asking why my account was closed, trying to explain to them that it was the only account I had.The only response I got was an email repeating the same content without any concrete information on why my account was closed and what other account they thought I had. I tried to send more emails to understand more, only to receive the exactly same email over and over again from Amazon.In the last email from Amazon, they claimed that the decision was final (after sending me the exactly same content over and over again) and that they would not respond to my email anymore. my account with *******************************************************
Business Response
Date: 07/28/2023
Hello, My name is ******** and I am a member of the Amazon Account ******************** team. *************** on behalf of your BBB inquiry #********. I've reviewed your e-mail, and I understand you're concerned about your account being closed. While I know you're disappointed with our stance on this matter, I want to assure you the information you received is correct. We've found your account is directly related to another account which has been previously closed due to the violation of our policies. Due to the proprietary nature of our business, we're unable to discuss other accounts with you, and the decision to close your account is a final one.

Im sorry for any disappointment caused and appreciate your understanding. Any digital content that you purchased with this account is still available to you. To access the content, click the Manage Your Content and Devices link on the ""Your Orders"" menu on Amazon.com Best Regards,
********* Escalation ********** Amazon.com *****************************
Customer Answer
Date: 08/01/2023

Complaint: 20315173

I am rejecting this response because:
1) what Amazon said about still being able to access the digital content I purchased is not true.
It is impossible to access the 'Your Orders' menu without signing in to the account, and I cannot sign in as the account has been closed by Amazon.
If I try to click 'Manage Your Content and Devices' without signing in, it would show '404 not found'.
2) I have bought some digital content such as Kindle books with the account, and now I couldnt access any of them.
I therefore request full refunds to all digital content I bought, unless I could really access them.

Sincerely,

*******************
Business Response
Date: 08/09/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 9th August 2023 confirming account reinstatement.

Sincerely,

********
Amazon.com

Customer Answer
Date: 08/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:07/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/12/23 I placed an order for an Apple Watch. The Amazon Prime Day price is as $309.99. But when the watch went into the cart the price is now $329.15. I thought it was an error or maybe the watch was sold out from Amazon and being offered through a 3rd party seller, so I deleted it from the cart and went back to the sale page and the watch was still listed for $309.99. I added it back to my cart and the price once again went up to $329.15.At this point I went to the help section and non of the topics were helpful and one even stated that nothing can be done until the item was purchased.After purchasing the item, I reached out to Amazon via chat multiple times and was told that someone would reach out to me within 24 hours. They did but the only I received were emails stated that Amazon doesnt price match. Im not asking to price match, Im asking Amazon to fix an issue with their app and refund me the difference.I called today and was told that it mightve been a lightning deal and I only had 15 mins to claim it. That wasnt the case, it was a prime day price and was the same price of $309.99 for the 48 hours of prime day. No one at Amazon is taking the time to listen and is just going off of scripts.
Business Response
Date: 07/23/2023
Hello ****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

To help you with this, I've worked with our internal partner team on your request and they have requested more information on the issue as the deal is applicable on maximum of 3 quantities of the item.

In this case, I request you to please confirm the number of items "Apple Watch Series 8 [GPS 45mm] Smart Watch" that you purchased on the Prime day deal along with the order numbers to get the details reviewed and to further assist you.

Thank you for your understanding and co-operation. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:07/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Escalating this to head office so they can review my last two chats and kindly assist remedy the situation of returning a defective item which is only 4 days past the return deadline but was defective prior to. Associates on chat have degraded in the quality of service they provide and were unable to assist. Hopefully headquarters can make this right as Im thinking of leaving Amazon all together after my poor experience today with chat staff.
Business Response
Date: 07/15/2023
Hello *********,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us that you have received a defective item.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the order number pertaining to the issue for research.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to bbb@amazon. com.
Customer Answer
Date: 07/17/2023
Here is the information you are requesting,

Order# ***-9890484-4185831.

Item is:

WNEEDU Womens Maxi *****es Casual Loose Summer ***** Short Sleeve Split Beach ***** with Pockets - blue

Business Response
Date: 07/18/2023
Hello *********,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm so sorry to hear of the issue you have shared with us regarding the defective item WNEEDU Womens Maxi *****es Casual Loose Summer ***** Short Sleeve Split Beach ***** with Pockets - blue.

Upon checking, I see that the return window expired on on July 9, 2023. Unfortunately we will not able to send the replacement or issue the refund in this case.

Thank you for your patience and understanding.

Regards,
Pratap

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