Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,422 total complaints in the last 3 years.
21,539 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/13/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 5 lithium batteries from Amazon. One came bad and was returned after a lengthy hassle withe a third party. Now additional batteries have failed, third party seller wont respond. Amazon continues runaround for return. First I am tol wait one day after one day I am told to wait three days Amazon repeatedly tries to deny responsibility as they keep saying third party seller. Wake up Amazon I paid you! You are the seller.I am wanting to return the last four batteries for a full refund. I am wanting to be reimbursed for testing and labor to replace bad batteries. I am disabled and cannot do it myself
Business Response
Date: 07/14/2023
Hello,

Thank you for bringing this matter to our attention.

After reviewing your request and the information provided, we have issued a refund to the your account to Order ID: *******************.
Initial Complaint
Date:07/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I RETURNED THIS ORDER BELOW, THE ***** OF DELIVERY ON THE *** WEBSITE SHOWS AMAZON GOT MY RETURN BACK OVER 45 DAYS AGO AND THEY NEVER REFUNDED BACK MY CREDIT CARD. AMAZON OWES ME A REFUND BACK TO MY CREDIT CARD ORIGINAL PAYMENT METHOD. THEY RECIEVED THIS RETURN BACK AND THEY OWE ME A REFUND ORDER PLACED June 6, 2023 TOTAL $96.29 SHIP TO joy cri ORDER # ***-0649065-2127414
Business Response
Date: 07/24/2023
Hello Joy,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned item EUREKA PowerSpeed Lightweight Powerful Upright Vacuum Cleaner for Carpet and Hard Floor.

I apologize for the inconvenience that you have experienced in this case.

I've checked and see that we have previously requested an ID from you, but the portal expired and can no longer be used. As a reminder, because we noticed abnormal activity on your account, we need your ID to verify the identity of the account holder before we can consider issuing a refund. We may also request additional information before granting your request.

You will receive an automated email with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation.

Thank you for your patience and understanding.

Regards,
Pratap
Customer Answer
Date: 07/24/2023

Complaint: 20314877

I am rejecting this response because: THIS ITEM WAS RETUNRED TO AMAZON OVER 43 DAYS AGO, AMAZON WHAREHOUSE GOT MY RETURN BACK BUT THEY NEVER REFUNDED MY CARD, THEY OWE ME A REFUND BACK TO MY ORIGINAL PAYMENT

Sincerely,

Joy Cri
Customer Answer
Date: 07/25/2023
THIS ORDER WAS RETURNED TO AMAZON, PROOF OF DELIVERY *** SHOWS AMAZON GOT THIS BACK , HOWEVER THEY NEVER REFUDNED ME FOR MY RETURN, PROOF OF DELIVERY BELOW
Proof of Delivery
Dear Customer,
This notice serves as proof of delivery for the shipment listed below.
Tracking Number
1ZE6A6499000099920
Weight
59.00 LBS
Service
*** Ground
Shipped / Billed On
06/12/2023
Delivered On
06/15/2023 11:02 A.M.
Ship To
*******, **, **

Received By
AMAZON
Left At
Other
Please print for your records as photo and details are only available for a limited time.
Sincerely,
***
Tracking results provided by ***: 07/25/2023 12:12 P.M. EST
Print this page
Initial Complaint
Date:07/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a ride on scooter from Amazon, the item arrived in original packaging however appeared used and did not work upon arrival. ******* would not hold a charge. Item was packaged in original box and returned for refund or replacement. At almost 3 weeks and after having to contact Amazon I was informed they had recieved the item and the return was delayed. After continued attempts to contact them they now stated the item didnt match and they will not return, refund or replace the item. So now they have the money and the item and are refusing to even speak further about the transaction. Email below Hello,We contacted you so that we could better understand the activity on your account.Your comments and suggestions will help us improve and offer better service to our customers.We are sorry that you feel the need to contact BBB in relation to 111-2769475-8609063. We will not be able to comment further on this issue.Your return for the order number 111-2769475-8609063 contained the incorrect item instead of the original Jetson Bolt ***************** Ride On, Foot Pegs, Easy-Folding Mechanism, Built-In Carrying Handle.At this time we cannot issue a refund or replacement for the items you returned to Amazon.
Business Response
Date: 07/14/2023
Hello *******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for any inconvenience caused with the order #***-2769475-8609063 that you returned for a refund.

To help you with this, I've worked with our internal team on your request. Please note that we are not able to take additional actions, including overriding their decisions for next steps.

In this case, We ask you to please refer to the correspondence sent to you dated Monday, July 10, 2023 at 10:51 AM (PDT) with the subject line "Your Amazon.com returns".

For your convenience, I've pasted the response below:

We are contacting you about the return of the Jetson Bolt ***************** Ride On, Foot Pegs, Easy-Folding Mechanism, Built-In Carrying Handle, Twist Throttle & Cruise Control, Up To **** MPH, A from your order ***-2769475-8609063 because we received a wrong item . We confirmed the item from the order was in the box given to AMZN_US at the time it left our fulfillment center.

We cannot issue a refund for this order until we receive the correct item. If you would like a refund, return the correct item to us within the return window post which we won't be able to accept the return of the item.

Continued failure to follow our return policies may result in you no longer being able to buy on the Amazon store.

To learn more about our policies, visit Conditions of Use & Sale: ********************************************************************************

If you would like to appeal this decision, reply to the email sent on Monday, July 10, 2023 at 10:51 AM (PDT) with the subject line "Your Amazon.com returns" to reach an account specialist. Our Account Specialist team is unable to provide support via phone or chat at this time.

While responding to this email, ensure to include all details of your appeals or concerns in the email body. Do not include any information in an attachment format as we will not be able to receive them.

Our **************** team can only confirm that we sent this message and help you with technical issues. They cannot reverse this decision or share more details on this matter.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 07/18/2023

Complaint: 20314806

I am rejecting this response because:
they are refusing to return or refund an item, that they now have and also have the money. How is this a resolution from them. Its actually theft.

Sincerely,

***************************
Initial Complaint
Date:07/13/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For the past 2 weeks I have gone round and round with AMAZON about their requirements for ID in accordance to the Inform Act. They are threatening to close my account and there's not more I can do to satisfy their requirements for IDs. I have sent my State ID, I have verified name, address, etc. But their (robot) still does not accept it.I received a reply from the Seller Support which was not adequate and it appears my (selling) account will be closed. if my selling account is closed, I will end my Prime account with ************************** seller support rep said he was calling from an international number. I saw the number on my phone and didn't answer.They keep telling me I have not sent in appropriate documents. I have no more documents to send in.Please let them know if the account closes, so be it and I will close my Prime account.
Business Response
Date: 07/16/2023
Hello ,
Your Amazon seller account has been suspended and your listings have been removed. Please continue to ship open orders and respond to buyer inquiries to avoid further impact to your account.
Why is this happening?
We recently requested that you provide information to us, as required by the new US INFORM Consumers Act and in accordance with Section 1 of the Amazon Business Solutions Agreement (****************************************************************). Since our record shows that you have not submitted the required information for verification, or the information you submitted could not be verified, your Amazon seller account has been suspended and your listings have been removed. Please continue to ship open orders and respond to buyer inquiries to avoid further impact to your account.
Visit your Account Health dashboard (**************************************************************) to see the information that you are required to submit and promptly submit this information for verification. Please make sure to submit the information without delay, because it can take several days for us to verify the information.
The ** INFORM Consumers Act is a new US federal law that took effect on June 27, 2023. It places new obligations on online marketplaces, including Amazon, to collect and verify business information from high-volume third-party sellers who sell products in Amazons US store.
To learn more about the INFORM Consumers Act, please follow this link: (****************************************************************************).
How do I reactivate my account?
To reactivate your account, follow the instructions below. Your account will be reactivated in ***** hours if, after you completed the below steps, we are able to successfully verify your information.

Provide your identity information:
Login to your Seller Central account.
Go to the Account Information page.
Click the Start verification link on the Account Information page. You must provide the following information for Amazon to verify:
Information about your business;
Information about your identity;
A government-issued photo ID;
A bank account or credit card statement, if applicable;
A business license, if applicable.
Follow the instruction on the pages to provide the required information and documentations.

For more details on providing identity information, go here: *************************************************************************************

Has your account been deactivated in error?
If you have provided complete and valid information and you believe there has been a mistake, please submit your request by clicking Reactivate your account on the banner at the top of your Account Health dashboard (**************************************************************).
What happens if I dont take the required action?
Your account will remain deactivated if we do not receive or are unable to verify your information.
Were here to help.
If you have questions about this process, please contact Seller Support via ******************************************************.
Sincerely,
The Selling on Amazon team

Customer Answer
Date: 07/16/2023

Complaint: 20314736

I am rejecting this response because: I have submitted all information. I have been selling on AMZ for over 10 years and they have all the information. I have submitted all requested information, but their robot does not recognize my State ID. I do not have a passport.
The reply from AMZ is a standard copy/paste answer that a human being DID not answer. This is an automated response from AMZ by its AI bots and not by a human being.

Sincerely,

*************************
Business Response
Date: 07/27/2023
Greetings from Amazon.com,

The seller's account no longer shows any action needed regarding the Inform Act. The seller can view this within the link provided below:

**************************************************************

At this time, the Seller Central account is confirmed to be in good standing. Advise the seller to review their Account Health Dashboard and continue managing the account as they have been.
Customer Answer
Date: 07/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:07/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a cell phone for my daughter's birthday.. I ordered a Iphone SE 256gb. The first phone that was sent was 64gb, when I called I was told it could not be exchanged it would have to be returned and bought again. Her birthday present was already late so I went ahead and bought another. This time when the phone came there was no phone in the box. I called right away.I sent it back, my daughter handed the phone box to the *** driver. I got the phones in one day. It's been over a week and they don't have the phones. The first phone I called and returned I asked for a label and was told to leave the box on the porch. I also told him I thought it was a bad idea, he said to do it anyway. Not sure what happened to it as *** came twice to pick it up and it was already gone. The second phone they for sure picked up. No warning that because of their price, it would take longer(supposedly) to process. The mistakes made were theirs not mine and I should not be punished. While trying to find out what is going on two reps just left me on hold for 25 minutes on one and an hour on the second. One rep said we refused to give *** the package, which is a lie, why would we refuse to give them a package that never had a phone to begin with?
Business Response
Date: 07/14/2023
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned item Apple iPhone SE (256GB) - Black from Order ID: ******************* and Apple iPhone SE (256GB) Order ID: *******************.

I apologize for the inconvenience that you have experienced in this case.

Upon checking I see that the refund of $369.36 has been refunded to your original payment method on Tuesday, July 4, 2023 for Order ID: *******************. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

For Order ID: *******************, I see that this item wasn't scanned by the carrier, hence we're unable to issue a refund.

Thank you for your understanding.

Regards,
Pratap
Initial Complaint
Date:07/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back in 2021 I purchased two tablets and the 2 year extended warranty for both. Today I needed to file a claim on one of the tablets. When I tried to go on Squaretrade who Amazon sells the insurance through it gave me a number to call which turned out to be Amazon. After an hour and 38 minutes on the phone with Amazon and also part of that time on chat with Squaretrade nothing has been resolved and I still have not been able to file a claim. On the Squaretrade website it shows that the warranty is still valid. In speaking with Amazon they acknowledged that it is still active but neither one can seem to get the claim filed. Each company tells me that the other company has to file it. Amazon ended the conversation today telling me that they had emailed Squaretrade. In the responses I received from Squaretrade they are telling me I have to go through Amazon. Total run around and never got a claim resolved. The last email I got today told me to call them again tomorrow. Starting all over what I went through today. I just want to file a claim. I paid extra for the extended warranty and now it seems like neither company wants to honor it. Any help would be greatly appreciated. Thank you.
Business Response
Date: 07/14/2023
****************,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the item 'Fire HD 10 Plus tablet' purchased in the order #***-0675503-3782646 along with the Protection plan.

I've reviewed the details of the order and see that our support team have replaced the order successfully on July 13, 2023.

Here are the details:

Order Number: 113-3566222-9972228

Estimated Delivery Date: Saturday, July 15, 2023

Here is a direct link to check on the status of your replacement order:

***********************************************************************************

I hope this helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 07/17/2023
Thank you for responding. After a lot of hassle, wasted time and issues I did finally get a hold of someone who was helpful. Although the replacement has not been received yet, I do see the order generated. However, I do have my reservations about the replacement. The replacement shows as a refurbished item and also has ads according to what I am seeing on the order. The original Tablet was brand new and I paid extra to not have ads. I am waiting to see what is actually delivered before contacting the BBB with an update of resolution. If it is refurbished and there are ads then I will not consider it an adequate replacement. I appreciate the replacement but having purchased the extra insurance and paid additional money for upgrades the time of purchase it should be the same as the one I originally purchased. We will see what the condition is when it is delivered. However, further disappointment is that it was supposed to be delivered today and now a notification was received that it is delayed and will not be delivered until Monday. Hopefully it gets delivered Monday. This is just one more issue that seems to follow the other issues in this situation. I love using Amazon but Amazon plus Squaretrade seems to have severe issues. This whole situation took way too long to get to a resolution point and it seemed like things were extremely complicated to finally get someone who could help. At this point the matter is still not resolved. I will update BBB once it is. Thank you for responding. Have a great day.
Initial Complaint
Date:07/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello! My seller account was deactivated for selling wart remover set under the asin B0BY78CTY2. The asin B0BY78CTY2 was created by Brand owner and not from my account. I have found this asin in the amazon catalog according my product and send stock to amazon. I have never changed this listing because Im not rights for this.Asin B0BY78CTY2 was deactivated as a skin tag product that it was reactivated several times. Then I have appealed with NDC code and provided real images of the product. Also I have checked that Brand owned upload correct images to the detailed page.I have appealed a lot of times and ASIN B0BY78CTY2 was reactivated every time and deactivated again.The product as I sold is a wart remover (its not a skin tag) and I have *** registration for this product. NDC ************. ********************************************************* I have sold products under the asin B0BY78CTY2 that *** register product. I have recieved NDC code and all certificates from a Brand owner. I have never sold restricted products on amazon. This listing was active and I have all official documents for this product. B0BY78CTY2 NDC code ************ Its not prohibited listing for amazon and this product is not skin tag product. Please check that asin was reactivated for a lot times and deactivated again by error. You can make check bin to make sure that my product completely respond *** registring product.All certificates from *** are attached. Please contact *** for conformation and reactivate my account as soon as possible. I'm sure that my account was deactivated incorrectly because I have sold active listing created by another seller and having all official documents.Also I have file a complaint to *** that Amazon ignores certificates and issues an absolutely legal product for another. ASIN B0BY78CTY2 ********************************************************* NDC ************
Business Response
Date: 07/27/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We took these actions because the seller was in violation of our /SC/RestrictedProducts/IllegallyMkted/Drugs_Claims_Lesions policy.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a hold on any funds in their seller account on May ********** notified the seller of this decision by email on that day.

The seller can see balance and settlement information in the Payments section of Seller Central. If they have questions about funds, they can send an email to *********************************************

Sincerely,

Seller Performance Team
************************************
Customer Answer
Date: 07/31/2023
I did not violate drug policy /SC/RestrictedProducts/IllegallyMkted/Drugs_Claims_Lesions policy
1) I am not the Brand owner of HIBROU and I did not created this asin!! That's all I found live asin with my product and sent items for this asin! It was not prohibited for selling
2) I have provided all documents for this asin recieved from Brand owner that asin was registred in *** and has NDC code shows that this item is not a skin tag product and not prohibited for selliing! That's all I did not sell prohibited product! I have attaced *** NDC code and all certificates. Amazon made check bin and you can compare this product with *** registered product!!

3) I have all certificates and I did not violate any amazon rules and federal law! Amazon, contrary to the laws and certificates, blocked my account

Please review all information
This is a serious violation on the part of Amazon, namely, disregard for the rules of the *** and federal law!

This product that I sold has all certificates for selling and I was not created this asin!
*********************************************************
NDC ************

Complaint: 20314594

I am rejecting this response because:

Sincerely,

*************************
Initial Complaint
Date:07/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We deeply regret the grave mistake that resulted in the suspension of our Amazon account and the cessation of our business operations on the platform.Our error occurred when we added a listing without thoroughly reviewing the accuracy of the information contained within it. In doing so, we unknowingly violated Amazon's rules and failed to recognize the violation. By associating ourselves with this listing, we also infringed upon Amazon's policies and the rights of the brand involved. As a result, Amazon deactivated our account.Following the account suspension, ********************** requested invoices for the product in question, which we promptly provided. However, they expressed concerns about the reliability of our supplier and the authenticity of the products being sold. At the time, we lacked the knowledge and understanding of how to perform such verifications, but with the assistance of a lawyer, we have now rectified this.In our appeal, we made every effort to explain the mistake we made in adding the product and sourcing it from the supplier. However, it seems that Amazon is unwilling to consider our perspective. We acknowledge that everyone can make mistakes, and we humbly request one final opportunity to demonstrate that we have learned from this experience and will never allow such a lapse to occur again.We kindly seek your assistance in this matter, as we believe your influence and support *** help us secure a last chance from Amazon. We are committed to rectifying our errors and rebuilding a trustworthy and compliant business presence on the platform.
Business Response
Date: 07/14/2023
Hello,
We received your submission but do not have enough information to reactivate your account. The seller has not sent ** sufficient information that we previously requested to address our concerns with their account. For privacy reasons, we do not provide details about our investigation methods.

Regards,
Amazon
Initial Complaint
Date:07/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im attaching the letter in PDF.
Business Response
Date: 07/15/2023
Hello *********,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding your account being suspended.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the email address linked to the suspended account so we can research.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to ************************************************
Customer Answer
Date: 07/18/2023
Regrettably, a viable solution has not been provided thus far.
The account in question is associated with the email address ***************************.
This particular account held a balance that was subsequently blocked automatically. When I attempted to initiate the account recovery process, I was prompted to provide my phone number, the last two digits of which are 47. I diligently entered the complete and accurate number, only to receive a notification indicating that the account remains blocked. Despite my efforts to seek assistance by contacting Amazon via phone in both 2021 and 2022, I received no meaningful support. In fact, I was informed that the ban imposed on the account is permanent.
Consequently, it appears that Amazon has unjustly appropriated my balance solely based on the purchase of three consecutive gift cards. It is important to note that the credit card used for these transactions bears my name and is the same card I have consistently utilized. I fail to identify any suspicious activity in this sequence of events; it appears that Amazon's intentions may be driven by a desire to confiscate my remaining balance.

************************************
Business Response
Date: 07/30/2023
Hello *********,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue that you are not able to login to your Amazon account.

Please reply back to us with the below information and the concerned team will reach out to you to resolve this issue.

Preferred Contact Number *
Best time to call *
Preferred Contact Language *

We look forward to hearing from you.

Please feel free to contact us directly by replying to ***********************************************.

Regards,
Pratap
Initial Complaint
Date:07/13/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-5511898-6897043 I purchased the 4 pack Hemp Gummy Bears and I notice something strange so I took it to a local hemp store and they tested one out and it had ZERO hemp.. They also said they were not gummy bears but candy gummy dots.. I contacted Amazon and they said they will contact the seller.. The seller did email me and said he will issue me a full refund.. Well, I waited 3 days and went back on Amazon and the seller deleted his account,, I was on hold with Amazon while they transfer me to another department and they had me on hold for 3 HOURS with no one picking up my call.. I'm very surprised that Amazon lets sellers sell fake items which could be very harmful as I took them for a whole week...I want this matter taken care of ASAP or I will contact other agency,s. Its not the 40 bucks but the principle...
Business Response
Date: 07/14/2023
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the defective item 4 Pack Organic Hemp Gummies ******* Extra Strengthen High Potency with ************* Extract Vegan.

I apologize for the inconvenience that you have experienced in this case.

I've forwarded this feedback to the appropriate team for further review on it.

I've issued a refund of $38.99 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Since the order was paid for by gift card, the refund amount will be returned to your gift card balance in 2-3 hours. These funds will be automatically applied to your next order. You can view your gift card balance and activity here:

*************************************************

Your patience and understanding are greatly appreciated.

Regards,
Pratap
Customer Answer
Date: 07/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************

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