Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,593 total complaints in the last 3 years.
22,053 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yesterday evening 7/11/2023 at 20:21 EST I saw an invite only deal for Amazons Prime Day promotion for 60% off a Bulova watch normally $450 making it $179.99. I received the attached email at 12:31 EST today 7/12/2023 inviting me to purchase. I attempted to purchase via the email, the app on my phone, and 2 different computers at ~15:30 EST. The offers state I have until 23:59 today 07/12/2023 PST too make the purchase. I called Amazon at 15:44PM EST and was on the phone with an original customer service representative for over 30 minutes mostly and hold and was transferred to another representative with no hand off between representatives. That second person put me on hold for an extended period, came back on the line and pretended she couldnt hear me and hung up. I called back at 16:18 EST and have spoken to a representative and a supervisor who have been unwilling to resolve the issue. While on the phone with them a received a second email invitation to purchase the watch for $179.99 at 16:25 EST and they still refused to honor the offer even though they could see the original email as well as the one received while speaking with them. I would like the deal to be honor as advertised and attached. I would also like consideration for the over 2 hours of my time wasted with their horrible customer service.
Business Response
Date: 07/13/2023
Hello ***************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the invite only deal that was offered to you.

I apologize for the inconvenience that you've experienced in this case.

Upon checking, I see that the order for the watch was placed with the deal applied on it.

However, I'll surely take this as a feedback regarding the inconvenience that you've had and will ensure that this is not repeated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Initial Complaint
Date:07/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a replacement monitor for my laptop. It's my second replacement. According to the specs in their ad, it should have been a match. But the connector was off just slightly, likely already damaged. Because of this, their part damaged the connector on my laptop so now I can't just get a different monitor. Their defective part made it impossible to fix my laptop because i can't change the part anymore, the connector port is damaged because of their defective merchandise. They try to blame it on me, but that is a LIE !!! I checked several times before ordering, and this is the second monitor I had to order (they get scratched from eager pets). So I know how to order a monitor replacement. If you look at their ad, they say to make sure your monitor is FHD, not this, is that, etc. NO WHERE DOES IT SAY NOT USABLE FOR SPECIFIC CTO numbers (screenshot of ad attached). It just says that it is made for 10L9 ****** T580 FHD, which is what mine is. My machine matches the specs they list exactly. When I tried to file claim, according to their request, I even wasted the hour looking for the numbers on the back of the screen, but there aren't any because it's been replaced before, so there is nothing on the back of the screen.They told me to get refund from Amazon, but when I try it says "not eligible" and they won't refund. I also filed a claim for the damage they did to my laptop but they just keep sending me the the same message over and over even though I addressed everything. This is NOT my first laptop screen, and I would show them the screenshot from the system information screen that gives exactly my specs, but I can't show anything or do anything because their monitor broke my laptop and now I can't even replace it or fix it since their part broke the connector. I have no choice but to get another laptop now. I NEED HELP FOR HONEST RESOLUTION so they don't get away with this, and I need someone to investigate this company for false advertising.
Business Response
Date: 07/18/2023
Hello Jaye,

I'm ****** from Amazon.com.I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I have reviewed your concern in details and I am sorry for the inconvenience caused for the order.

A refund was issued to your original payment on Monday, July 17, 2023 for $58.01.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days.

However we cannot reimburse the laptop.

I hope this information helps.

Regards,

******
Amazon.com
*****************************.
Customer Answer
Date: 07/25/2023

Complaint: 20312415

Please keep this complaint open a little longer. A claim was submitted through Amazon A to Z per their request to their insurance company for the damage to my laptop.
I would also like confirmation that a thorough investigation will be done into the business that sold the monitor to prevent this happening again. They did wrongfully advertise, as is demonstrated by the ad itself and the text in our conversation to the seller. The ad clearly states it is the right monitor for my machine, but their email states it is not suitable for ALL of the laptops of my model, and which ones it would not fit was not stated in the ad.
I bought the right monitor for my laptop, this was my second one so I know how to buy a monitor. Their ad was not specific enough, or it was misinforming. Either way, as their email shows, they knew and did not disclose that it was not a match for certain sub-models. False advertising that damaged my laptop. After trying to fit the connector, it broke the connector on my laptop making it impossible to replace with another monitor - I can't even plug the old monitor back in.
That company falsely advertised and it caused damage. Will Amazon add a thorough investigation into the seller? They are welcome to use my emails with the seller as part of that investigation.

Sincerely,

***********************
Initial Complaint
Date:07/12/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order 4 decks of mtg cards on 7/9/23 for same day delivery. When arrives noticed it was light opened it in front of the driver and its 1 of the 4 decks. And the deck box is empty so I'm zero for four decks. I use the customer service chat. The guy tells me I have to send the boxes back for a refund, when I state I don't want a refund I want them to send me the product I ordered. He states that isn't an option and Hangs up the chat. I call the cs number and get a person who then tells me I have to file a police report with the local PD. When I asked why they tried explaining but hung up on me. So thinking maybe it was an accident I call my local PD filed a report. And called the cs number back and the 3rd rep said I didn't need to file one and I just need to send the boxes back for a refund. I stated they were just empty but i will if needed, but really I just want my product, they stated I needed a police report and said to call back, I said I had one and she said she couldn't assist me and hung up on me mid sentence. I call back and the 4th person and told them the entire story and said this is getting ridiculous and I just want my product or a refund so I can re buy my decks they ask for the police report, give it and them was told they couldn't verify it I needed to call back later. No product no refund no help what kind of customer service Hangs up multiple times on some one paying for a service?
Business Response
Date: 07/19/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with the delivery on the order ending **** and have looked into the matter. We regret any aggravation in this regard and have passed on your feedback internally.

As a result of your inquiry regarding this action, we reviewed this case and our decision thoroughly and have issued a full refund on Wednesday, July 19, 2023 to the **** payment method used for the order.

You should see the refund within 10 days of issue, but mostly, it will be way sooner.

I hope this helps with the concern.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 07/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that while lacking responsibility for their actions a refund was submitted. I would like to leave my complaint up as reminder to not wait until someone has a BBB complaint to make amends for their mistake.

Sincerely,

***************************
Initial Complaint
Date:07/12/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
THIS IS HAPPENING TOI MANY TIMES, AMAZON TELLS PRIME MEMBERS THAT THE ***** IS COMING, LIKE MY SHOES WERE SUPPOSED TO COME TODAY BECAUSE I AM LEAVING ON VACATION FOR A MONTH, I PAID BECAUSE OF AMAZON LIES, AMAZON TOOK MY MONEY AND DID NOT DELIVER MY SHOES, THIS IS HAPPENING TOO OFTEN
Business Response
Date: 07/13/2023
Hello ***,

I'm ****** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I have reviewed your concern and understand that the order with item Autper Mens Air Athletic Running Tennis Shoes is running late.

I sincerely apologize that you haven't received your package. Most packages that are late show up shortly after the estimated delivery date.

If your package still hasn't arrived by July 16, 2023, please contact us through the link below, and we'll be happy to provide a refund or replacement for you.

**************************************************

We look forward to seeing you again soon.

Regards,

******
Amazon.com
*****************************

Customer Answer
Date: 07/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:07/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased from Amazon cargo shelves (3 packages totaling $1576.12) on April 19th of 2023. On April 30th received email that shelves were delivered. Contacted the seller but was not much help. Contacted Amazon and opened up A-Z claim . Amazon kept sending me emails from Amazon.co.** and asking to file a police report which I did and attached it to their corresponding email but amazon kept sending email requesting the police report. Meanwhile receiving email that amazon can not contact police department and I need to call back at amazon during police deparment working hours so amazon can verify the report. On June 7th finally received email amazon will refund the amount of $1576.12 within 3-5 business days. On June 13th received another email that amazon closed the case that I need to contact Discover card services . This has been going on forever . Every time I call Amazon I get different answers Order # ***-5176561-9130602 and the amount is $1,576.12
Business Response
Date: 07/25/2023
Hello,

We have denied the customers request for a refund on order 114-5176561-9130602 as we do have proof of delivering all the 3 items purchased by customer. To avail a refund against this purchase customer needs to return the purchased items. Customer also raised chargeback dispute on this order and the dispute was closed in Amazon's favor by customer's card issuer.
If customer wants more information, kindly request them to contact their card issuer.
Sincerely,

******
Amazon.com
Customer Answer
Date: 07/26/2023
I attached police report and the email from Amazon indicating about the refund. And for the record the disputed amount is sitting in amazons merchant department according to the card issuer (discover ending 8459)
At the time of opening *** claim , Amazon representative suggested to open a claim with the card issuer also, without understanding that will contradict the claim. I closed the claim with the card issuer in June after understanding that it contradicted the claim. Bottom line I dont have the product and you dont have solid proof (photo) that was delivered at my front porch.Back in July the *** claim was reopened at Amazon.co.** and I havent heard anything since
Business Response
Date: 08/08/2023
Hello,

We have denied the customers request for a refund on order 114-5176561-9130602 as customer claims to have not received the shipment but our tracking information clearly confirms on the successful delivery on this order. Tracking numbers for reference: 771952416747, 771952418073 and 771952417982.
Customer raised a chargeback dispute with their card issuer on this order and we have shared this same information with them. The chargeback dispute was closed in Amazon's favor by customer's card issuer post thorough verification.

Kindly request customer to reach out to their card issuer for more information on this reimbursement request.

Sincerely,
Barry
Amazon.com
Customer Answer
Date: 08/12/2023

Complaint: 20312206

I am rejecting this response because:
First of all, Amazon does NOT have solid proof ( Photos ) that the Items were delivered on my porch. I have provided POLICE REPORT to amazon A-Z claim back in beginning of June of 2023. A-Z claim had sent me an email indicating that I WILL Receive a refund within 3-5 business days. that email was sent on June 7th.
At the time of opening A-Z claim with Amazon representative, he (AMAZON REPRESENATIVE) recommended to open a dispute with the card issuer also to help resolve the issue faster. After 2 weeks by calling Amazon for follow up , the Amazon supervisor told me to call back to the card issuer and close the claim so Amazon can refund the money . So I followed her advise and closed the dispute with the card issuer. The following day called Amazon again .Amazon requested the letter showing that the case with the card issuer is CLOSED, which I did uploaded to Amazon's provided link (AMAZON.CO.**) where originally A-Z claim was opened . Called back to Amazon so many times , And every time I got different answers that you are working on it, that I should get the refund in a few days, that the card issuer charged back the amount , that i should call back the card issuer (DISCOVER) . Discover claims the refund you sent it is sitting in your (AMAZON'S) merchant department . Ever since I have been calling to Amazon ( FOR EXAMPLE; ELLA R. FROM AMAZON PROMISSED THAT WITHIN 14 DAYS I WILL GET THE REFUND BACK , THAT SHE WILL PERSONNALY FOLLOW UP TO IT ON JULY 26. SAME THING WITH DJ FROM AMAZON CASTOMER SERVICE : quote :THIS IS DJ WHO ASSISTED YOU TODAY. IF YOU EVER CONTACT US AGAIN AND WANT THE NEXT AGENT TO CHECK THE NOTES I MADE, TELL THEM TO LOOK AT OUR CONVERSATION ON AUGUST 7. 2023 : quote

Sincerely,

*******************************
Initial Complaint
Date:07/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For close to a year Amazon had been secretly charging me twice a month for a Amazon prime account. When I caught onto what was happening at first they flat out lied to me twice saying someone was using my bank card forcing me to get a new card, then it happened again after getting the new card when it was brought to their attention again they tried to lie again saying someone was using my card, which was impossible because it was brand new and not used for anything else, after that they told me they would fix and it happened yet again, after the last time they told me they would not fix it, and to cancel my account, attached is a picture for this last month but I have documentation going back for quite some time
Business Response
Date: 07/13/2023
Hello Ms ********* style="color: rgb(0, 0, 0); font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12.16px;">
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed the complaint and we're sorry to know about the inconvenience due to the dual prime membership charges.

I've researched the account associated with the email ID you've provided and I can confirm that you were charged only once every month on this account. Further, I've looked at the screenshot you've provided and I see that you're being billed twice for the prime. In this case, we need the charge ID (9 digit Alpha numeric) on your statement to locate the other account on which you're being charged.

A payment descriptor is text that appears on your bank, or credit card, statement, and shows details for which company processed a payment. Descriptors could include information such as the company name, date of the charge, and the State where the purchase was made.

Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription.

Using the Charge ID, our customer service team can now help answer your questions about an unknown charge, in a much shorter time.

For more information about identifying unknown charges on your statement, visit:

***********************************

In the mean time, please check with your family and friends who may have had access to your payment card in the past.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 07/17/2023

Complaint: 20311968

I am rejecting this response because: once again here is proof of 2 separate charges, this has been going for almost a year and after yet aging trying to fix this situation I'm told that my card is linked to another account when I explained that I didn't authorize my card for anyone other than me Amazon refused to do anything about it or remove it from the account ai did not authorize

Sincerely,

*************************
Business Response
Date: 07/28/2023
Hello Ms ******************* you for writing back to us.

In that case, the best option is to dispute the charge with the card issuer.

You've been charged only once from this account. Any additional unauthorized charges has to be reported to the card issuer. Once the charge is disputed, the card will be removed from the unauthorized users account.

We hope to see you soon.

Best regards,
Abhishek
Amazon.com
Customer Answer
Date: 08/01/2023

Complaint: 20311968

I am rejecting this response because: Amazon is continuing to lie about this, I have sent numerous pieces of evidence showing I have been charged twice a month for a price account, I'm being lied that they can't track the transactions because of some so called 9 digit number that absolutely doesn't exist for the transaction, then was lied to saying the card was linked to another account witch is 100% impossible because it was a brand new card that nobody had, even if that was the case Amazon refused to do anything about it anyway, I was forced to close my entire account and remove all my information and guess what I didn't get a charge so let me ask if my card was really on another account why didn't I receive a charge? Because it was never linked to another account in the first place Amazon fraudulently charged me 2 times a month for over a year

Sincerely,

*************************
Initial Complaint
Date:07/12/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last month, around 6/14/2023, I canceled my Amazon Prime membership when I saw they are now charging over $15 a month. I don't use it enough to warrant paying that much. It was about 2 days after they took that months payment. When I canceled, I only received a refund of $**** (half a months charge) even though the rep I spoke with via Chat on their app assured me I would be refunded for the entire month. Now today, 7/12/2023, I received a new charge from them for $15.62 for the membership fee (that I canceled last month). I immediately went to the app to cancel and again was only offered a refund of $****. So I chatted with a representative who claims to have canceled my membership (AGAIN) and stated I will be refunded the full $15.62. I feel like the company is actively engaging in THEFT by restarting people's accounts without their authorization, and then only giving them a refund of half the charge. Will this happen again next month? Probably. And if it does, I will be contacting an attorney. In the meantime. I would like a refund of the remaining **** that I was promised for last months charge. Thank you.
Business Response
Date: 07/13/2023
Hello *****,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and we're sorry to know about the inconvenience you've had with your recent charges for prime subscription.

Up on research I see that the prime subscription was activated via Prime Video. It appears someone accessed the prime video through your account. In this case, please log out of all the devices on which you've access prime video in the past. We also suggest you to reset the password.

Rest assured, prime is a subscription service and it cannot be activated without the customers request. I've now requested a refund of **** USD to your payment card as a One time exception.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 07/17/2023

Better Business Bureau:

I have reviewed the ******** made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I would like to add, however, that the Amazon reps ******** is not 100% true. The membership was not activated by someone accessing Prime Video on my account. I am able to view every single purchase made on my account, including ********************** purchases, and there are no Prime Video purchases at all in the last 60+ days. There are only a handful of free app downloads from my Amazon Fire Tablet. This is all verifiable through my account. If the membership is automatically started again next month, I will pursue legal action.

Sincerely,

*****************
Initial Complaint
Date:07/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I submitted two ******* Galaxy Note20 to Amazon.com for their Trade-In program. Both devices were received June 23, 2023. The $250 credit for one of the devices was issued about 2 days after the phone was received. The credit for the other device has not been issued. I have contacted **************** various times throughout a 2 week period and I keep being told that I have to "wait 24 hours for the phone to be processed." This doesn't make sense to me as both devices were delivered the same day, on June 23. Various agents have told me the item has not been received, even though I see the tracking info say it was delivered. When I contact customer service, I am redirected to multiple departments, none of which can actually provide me with a solution. I will include the trade in orders numbers for both devices along with their tracking numbers. Trade-in order #: TRN-*******-******* (Not credited for yet) Tracking ID: ****************** Trade-in order #: TRN-*******-******* (Received the credit for) Tracking ID: ******************
Business Response
Date: 07/20/2023
Hello *****,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed the complaint and we're sorry to know about the delay in processing the trade-in #TRN-8160980-7211945 .

I see that the trade-in has been processed and it is being returned to you with *** tracking #1Z070A120337663503. Track the status of your trade-in packages in Your Trade-In Account (**************************************************). Information about packages being returned to you can be found there, as well.

All submissions are subject to the Trade-in Program Terms and Conditions here:

********************************************

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:07/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER PLACED May 30, 2023 TOTAL $191.61 SHIP TO ***************** ORDER # ***-1366459-5964217 Ordered 3 case Fuji water delivered, 3 cases Q tonic water and only 1 received, 3 cases Alkaline water and received 1 case (another case damaged0 missing the 3rd case and need 2nd case replaced. Thank you This is July 12, 2023. I ordered in May. Unacceptable.
Business Response
Date: 07/13/2023
Hello *****************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the items missing from the Order ID: *******************.

I apologize for the inconvenience.

Upon checking, I see that this is a seller fulfilled order and unfortunately, we'll not be able to take any action on the order.

However, I can contact the seller on your behalf and they'll assist you further.

If there was any other alternative, we would have surely helped.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Customer Answer
Date: 07/17/2023

Complaint: 20311257

I am rejecting this response because: I did not use credit for this transaction. I used cash (debit card) and the funds I have paid for the items. If Amazon cannot have my merchandise delivered then I ask for a immediate refund of the missing and/or damaged items. I am 70 year old handicapped person and I am requesting a refund.

Sincerely,

*****************
Initial Complaint
Date:07/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings!My concern is regarding the account deactivation. ********************** is completely inactive. They deactivated my seller account and did not allow me to sell my products.My items are not prohibited from selling on Amazon. I deeply investigate this point in Amazon ********************* and local laws and regulations. So I would like to provide a detailed explanation and attach the evidence to prove my point.Amazon identified my product as restricted to sale on Amazon.com. My items sold on Amazon adhere to all applicable laws and Amazon Policies.My product is NOT a supplement, as Amazon identified, because according to the Amazon Dietary Supplement Policy, dietary supplements are vitamins, minerals, herbs, or other substances, such as amino acids or fatty acids, eaten to supplement the diet. They often come in forms like tablets, capsules, soft gels, gel caps, powders, and liquids. I sell gel for the body, so my goods are cosmetics products. I got acquainted with Amazon Cosmetics and Skin and hair care Policy. The ingredients in my product are NOT prohibited or restricted by Amazon policies or government laws. I attached the specialized document "Product Safety Statement" from the manufacturer. They confirmed that our product does not have side effects and does not contain prohibited, harmful, or dangerous components. My product is absolutely safe and complies with all legal regulations.My product (body gel) contains the following ingredients: water, glycerin, urea, carbomer, triethanolamine, mentha piperita oil, aroma, tocopherol, arginine, lepidium meyenii, turnera diffusa leaf extract, ptychopetalum olacoides extract, sodium ethylenediaminetetraacetate, methyl nicotinate, methylchloroisothiazolinone, methylisothiazolinone.The product packaging clearly states that the product is for cosmetic use ONLY. You may check the attachment "Product packaging."I kindly ask you to carefully review my appeal and the document and reinstate the account.Best regards!
Business Response
Date: 07/17/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We took these actions because the seller was in violation of our Undeclared_Drug_Rhino_Products_SUPPRESS policy.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a hold on any funds in their seller account on June 2, ******* notified the seller of this decision by email on that day.

The seller can see balance and settlement information in the Payments section of Seller Central. If they have questions about funds, they can send an email to *********************************************

Sincerely,

Seller Performance Team
************************************
Customer Answer
Date: 07/25/2023

Complaint: 20311236

I am rejecting this response because: My product is not a drug, as Amazon states. None of the components of my product are prohibited for use. All ingredients are completely safe and comply with both *** and US law.

The policy mentioned by Amazon does not exist in the list of policies available for each seller. Then I have 2 questions:
1. Why is my product identified as a cosmetic or a drug?
2. What is the policy stated in Amazon's response?

I contacted a law firm that did detailed research on Amazon policies, *** regulations, and US laws. My product is not prohibited for sale, my components are absolutely safe.

Amazon cannot determine the specific reason for the block. Amazon Seller Partner Support cannot name the exact reason.

Why does Amazon allow itself to abuse my rights and mislead me? I didn't do anything illegal.

Sincerely,

*****************************

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