Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,443 total complaints in the last 3 years.
21,525 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/13/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We ordered some items from Amazon and also paid for expedited shipping. I was told that the package should arrive Wednesday July 12, 2023 as stated when we initially placed the order. These items we ordered are for our camping trip on Thursday July 13, 2023.July 12 came but the packag did not arrive. We waited until 10pm as advised in the Amazon app. I called customer service asking for a refund for the order since it did not arrive on time and what we paid for.The customer service rejected the request saying that they cannot grant ******* said that there was a delivery attempt at the Amazon hub in our apt. around 1pm but there was an issue with the locker.First, I did not instruct that on my account. The instruction was to just leave the package on our front door, so they should not have even tried it in the first place.Second, if they really attempted to deliver it through that Amazon hub, they should be able to leave it in the locker and provide me with a bar code or PIN to extract the package. This is clearly a lie.I never even received a notifocation or email that a delivery attempt was made, which could've helped me in calling their customer service ***** and possibly still receive my order on the said date.The items we ordered will no longer be useful since we will have our trip the next day without the items we needed.They also failed to provide me with a ticket number as a reference for my complaint, saying that they do not provide ticket numbers for complaints, which they should so the customer has a reference. It also seems **** they do not entertain complaints.
Business Response
Date: 07/13/2023
Hello ***************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the delivery issues for the Order ID: *******************.

I apologize for the inconvenience that you've experienced in this case.

I was able to stop and return the order.

However, there is no direct refund option to the card used from my end.

If you wish to get the refund to the card, it will be automatically processed once the order is returned.

or else if you are okay, I can make an exception and issue the refund to the gift card balance.

Please confirm.

Regards,
Arun

Amazon.com
*****************************
Customer Answer
Date: 07/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, the merchant have cancelled my order without my permission. Aside from the fact that they failed to deliver the items on time deapite me paying extra for the expedited shipping, they also cancelled the order and still jave not processed my refund. I am still waiting for my refund to go back to my card.

I will provide an update once the merchant have already provided it.

Sincerely,

***************************
Initial Complaint
Date:07/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an Apple Watch on 7/10/23 An item apparently when needs to be return has to have a special authorization.I am a disabled woman who cant be a the phone for hours. I have tried multiple times to reach times I am on a 2 hour call right now as I submit this and have been transferred multiple times with no resolve or return label for which I called.Amazon account email: **********************
Business Response
Date: 07/15/2023
Hello,

I'm ***** from Amazon.com.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************

Customer Answer
Date: 07/15/2023

Complaint: 20314404

I am rejecting this response My account: **********************
Order Number: 112-2992787-1943424 Apple Watch Series 8
My phone number: *************
Address: ******************************************** **********, ** 90003

Sincerely,

***************************
Business Response
Date: 07/28/2023
Hello ***************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand your concern regarding the return of Apple Watch Series 8.

Upon checking your account and the order, I found that a prepaid return label was already created on July 12, 2023. The old label has expired and I've now created a fresh new return label for you.

Once the carrier has received your package, it can take up to 30 days for us to receive and process your return. Check on the status of your return by visiting:

**********************************************************

You can find information about returns and refunds by visiting: *******************************************.

Regards,

*****

Amazon.com

*****************************
Customer Answer
Date: 08/01/2023

Complaint: 20314404

I am rejecting this response because:
This return was dropped off at *** 7/14/23 at 3:27pm using the label provided in the app by a **************** representative. It has been in transit sixteen days.
Below is a response email from 7/30/23.

Hello ***************************,

I'm ***** from Amazon.com. I thank you for confirming that you've returned the item to us.

Upon checking the return tracking, I see that the return is still in transit. Once the carrier has received your package, it can take up to 30 days for us to receive and process your return. Check on the status of your return by visiting:

**********************************************************

You can find information about returns and refunds by visiting: *******************************************

Regards,

*****
Amazon.com
*****************************

---- Original message: ----

***** from Amazon.com

The return was dropped off at *** 7/14/23 at 3:27pm using the label
provided in the app by a **************** representative.

R. ***********************
*************

Sincerely,

***************************
Business Response
Date: 08/06/2023
Hello ***************************,I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.I've reviewed your correspondence on the BBB portal and I understand your concern about the return refund status.Upon checking the return tracking, I see that the return is still in transit. Once the carrier has received your package, it can take up to 30 days for us to receive and process your return. Check on the status of your return by visiting: ********************************************************** You can find information about returns and refunds by visiting: ******************************************* We recommend you to contact the carrier that you used to return us the item.Regards,***** Amazon.com *****************************
Customer Answer
Date: 08/10/2023

Complaint: 20314404

I am rejecting this response because:the package has been in tracking for 25 days and counting. It was returned on 7/14/23 at 3:27pm. I have yet to be refunded for return.

Sincerely,

***************************
Customer Answer
Date: 08/13/2023
I purchased an Apple Watch on 7/10/23 This return was dropped off at *** 7/14/23 at 3:27pm using the label provided in the app by a **************** representative. It has been in transit 30 days. Amazon account email: ********************** I was emailed to contact Amazon on 8/13/23 for my refund. I have still yet to be refunded. I have called multiple times getting a representative out of ******* getting no help to resolve. I will no longer purchase with Amazon. ********************** Order Number: 112-2992787-1943424 Apple Watch Series 8 My phone number: *************
Business Response
Date: 08/17/2023
Hello *******,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your refund for the Apple Watch Series 8 that was returned from Order Number: 112-2992787-1943424.

Upon reviewing the details, it looks like the Apple Watch was fully refunded on/at Tuesday, August 15, 2023 at 4:24 PM (PDT).
Refund Details:
Items Amount(s)
1 x Apple Watch Series 8 [GPS 41mm] Smart ************************* Case with Midnight Sport Band - M/L. Fitness Tracker, Blood Oxygen & ECG Apps, Always-
Principal: $329.00
Tax: $26.60
Promotion Adjustments#1: $-49.01
Tax: $0.00
Total:$306.59

You should see the amount reflected in your credit card statement within 3-5 business days of that date, as this depends on the processing speed of your bank.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Priyanka
Amazon.com
***********************************
Initial Complaint
Date:07/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item from Amazon Rasta **************************** Only for Your Halloween Costume,... $51.23 Qty: 1 Sold By: *******************.Order date Jun 11, 2023 Order #***-3889536-7906602 Order total $75.10 (1 item)On the ordering page there was no indication of shipping charges Im a prime member why would I pay for shipping So I was blinded by that Received the item it was USED missing all the parts needed Seller approved returned but failed to mention restocking fee. I paid $75.20 an I filed a complaint july 10 with Amazon and they Only returned ***** Im still missing $45.80 It is not my fault the shipper tried to get over on me and then charge me a restocking fee o want all my money back $75.10 this is stealing sent me USED MISSING MERCHANDISE Ive called Amazon twice and they Are not explaining anything just saying they refunded ***** I want every dime that came out my account back into my account I received used dirty merchandise missing the important parts the poles to set up the box for my daughter party I was really looking forward to this and it Failed me I only received the ***** refund Nothing else! Im missing $45.90 and il Going to fight for my money I have proof that I received USED MISSING PRODUCT THE SELLER IS WELL AWARE and never Mention anything about restock fee in owes all my money not partial this is bad business Attached are conversations between seller and Amazon showing only ***** refunded
Business Response
Date: 08/11/2023
Hello ********,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question.

Upon checking the order I see that a refund of $45.90 has been issued to the original payment method on Saturday, July 29, 2023.

Refunds typically gets processed within 3-5 business days from the issue date. You can view details of the completed refund on your Amazon.com account:

**********************************************************************************.

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:07/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
my son set up an amazon account in 2022. This account was closed by ********************** later that year without noticing **. This email is to inquire the reason of closing it and the way to refund the ending balance of that account (around several hundreds dollars)Thank you My son's amazon account information:First Name: ******* Last Name: ********: ********************** DOB: 4/27/2007
Business Response
Date: 09/09/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 09/08/2023.
Sincerely,
***
Amazon.com
Customer Answer
Date: 09/13/2023

Complaint: 20314334

I am rejecting this response because: Amazon needs return my left over fund in the account.

Sincerely,

*******************
Business Response
Date: 09/19/2023
Hello,
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained,used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on **********.
Sincerely,
********
Amazon.com
================
Initial Complaint
Date:07/13/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered this product from Amazon on July 10th. This is exactly how it came. A USED Bottle of Body wash Directly from someone else's bathroom, someone else's home. It had been used as well as laying around who knows where until it had almost hardened but not quite. This is extremely nasty unsanitary and completely unacceptable. I called Amazon and both the Representative and Floor supervisor was completely unfazed and showed complete disregard and basically could have cared less at the fact that this happened that all that was offered was a 10 $ promo credit which is a complete slap in the face. I'm so thankful that I recorded the conversation. I literally had to ask for a Actual Manager to call me and was told one would call in 24 hrs. Will see. Both Representative and supervisor was so disrespectful and when asked how would you feel if this had happened to you the supervisor from Amazon Said that's not my place to either care or say . Disgusted at this is a understatement. How something like this is acceptable is beyond me. How Amazon could be so disrespectful and dismiss this well I shouldn't be surprised however the germs that was brought into my home when your having major health issues along with a Autoimmune disorder and to have such Disrespect displayed at this level is a big concern.
Business Response
Date: 07/15/2023
Hello,

I'm ***** from Amazon.com.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************

Customer Answer
Date: 07/19/2023
Order # they have requested is below as well as in the pictures. Also a picture of the item and order number.
111-2054798-9731469

Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:07/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The dispute has been resolved where Amazon associate will refund the unauthorized monthly amazon prime charges on my card ending **** and the fraudulent charges they made on my card ending ****. But won't be able to do the refund because according to them it was from last year. All I want if they can not refund. Amazon should at least give me credits on my account.Here are the dates of Amazon Prime charges for card ending ****:DATEREFERENCE NUMBERDESCRIPTIONCHARGES 1/19/202324692160K32H3R7A5Amazon Prime*PL6T178D3 Amzn.com/billWA$14.99 12/19/20222469216PH2ZZT1D0KAmazon Prime*JY5CR6EP3 Amzn.com/bill WA$14.99 11/19/20222469216NK2Y9TWB14Amazon Prime*HI4HC5851 Amzn.com/bill WA$14.99 10/19/20222469216ML34N2Y2HAAmazon Prime*H861Y4O91 Amzn.com/bill WA$14.99 9/19/20222469216LN3590AMYRAmazon Prime*1M67M50C2 Amzn.com/bill WA$14.99 8/19/20222469216KP2XXM4PJ3Amazon Prime*OQ86600J3 Amzn.com/bill WA$14.99 7/19/20222469216JR2XTN7JTAAmazon Prime*RT0XI1CY3 Amzn.com/bill WA$14.99 6/19/20222469216HS2XTAD5FXAmazon Prime*5P0D63UY3 Amzn.com/bill WA$14.99 5/19/20222469216GV2Y0949FNAmazon Prime*1L5WT8232 Amzn.com/bill WA$14.99 5/12/20222469216GL2XAV87GKAmazon Prime*134JW6730 Amzn.com/bill WA$1.99 Here are the amazon prime charges for credit card ending ****:DATEREFERENCE NUMBERDESCRIPTIONCHARGES 1/19/202324692160K32H3R7A5Amazon Prime*PL6T178D3 Amzn.com/billWA$14.99 12/19/20222469216PH2ZZT1D0KAmazon Prime*JY5CR6EP3 Amzn.com/bill WA$14.99 11/19/20222469216NK2Y9TWB14Amazon Prime*HI4HC5851 Amzn.com/bill WA$14.99 10/19/20222469216ML34N2Y2HAAmazon Prime*H861Y4O91 Amzn.com/bill WA$14.99 9/19/20222469216LN3590AMYRAmazon Prime*1M67M50C2 Amzn.com/bill WA$14.99 8/19/20222469216KP2XXM4PJ3Amazon Prime*OQ86600J3 Amzn.com/bill WA$14.99 7/19/20222469216JR2XTN7JTAAmazon Prime*RT0XI1CY3 Amzn.com/bill WA$14.99 6/19/20222469216HS2XTAD5FXAmazon Prime*5P0D63UY3 Amzn.com/bill WA$14.99 5/19/20222469216GV2Y0949FNAmazon Prime*1L5WT8232 Amzn.com/bill WA$14.99 5/12/20222469216GL2XAV87GKAmazon Prime*134JW6730 Amzn.com/bill WA$1.99
Business Response
Date: 08/01/2023
Hello ****************. *****,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the unauthorized prime charges on your Account.

I apologize for the inconvenience that you've experienced in this case.

Unfortunately, as these charges are considered unauthorized and old ones, we'll not be able to take any action on it from our end.

However, I would suggest you to contact your bank and get the charges disputed as this is the only option to get the amount reverted.

If there was any other alternative, we would have surely helped.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Arun
Amazon.com
***********************************

Customer Answer
Date: 08/03/2023

Complaint: 20314303

I am rejecting this response because: Amazon is not returning back my money by refund even on store credit. Charges that I didn't authorized and highly fraudulent since they charged 2 of my cards. 1st card amazon did unauthorized monthly charges from July 2022 to December 2022. And 2nd card where they admitted it was used fraudulenty and been charged from May 2022 to January 2023. They didn't even responded when I filed a case of fraud. I need to contact them again in order to find out that it was used fraudulently.
Most of all on this statement from Amazon - Unfortunately, as these charges are considered unauthorized and old ones, we'll not be able to take any action on it from our end. Amazon knew it's unauthorized and fraudulent but still wont do any action of returning back money they took away from me. Amazon is also throwing the ball to my bank which I told them that dispute can only be done in 120 days of its occurence. My money is still with Amazon but they still will not give it back in any form. I will accept store credit if they can not fully refund my money back. But asking me dead end request of getting my money back from my bank is not possible since it's been a year.

Sincerely,

****************. *****
Initial Complaint
Date:07/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
amazon refuses to refund me for some Levis shorts that were returned back to Amazon on 5-2-23 the order number is 112-5407702-6302658 and the tracking number is 1ZE923309091779863, amazon keeps giving fraudulent information by stating the pkg was never scanned from *** but that is a lie because the only way for this pkg to have weight is by it being weighed so someone lost this pkg ether *** or amazon obviously amazon because they had me to wait 60 days then on the 60th day everyone flip and try not to refund me as if i had not been being told I would be refunded in 60 days with no issues if i have not been refunded then these people still are constantly lying when *** already stated the only way to show the weight is the pkg was put on a scale...but this pkg needs to be refunded. If not I will get *** involved...i need to be compensated for amazon lying for so long for no reason
Business Response
Date: 07/13/2023
Hello ***********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the return refund for the Order ID: *******************.

I apologize for the inconvenience that you've experienced in this case.

Upon checking, I see that this order was not returned as per the return tracking and unfortunately, we'll not be able to take any action on it from our end.

If there was any alternative, we would have surely helped.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Customer Answer
Date: 07/18/2023
If it was not returned how were they able to put the package on a scale to to obtain a weight for the package, the package was returned, that is the only way the package would have been able to generate a weight, amazon does not generate a weight, so in order for a weight to be on the package something was on that scale, which were a pair of levis shorts, My job is to get the package to **** the rest is on amazon and *** now you can say all this about there are no scans but in order for you to say i didnt return the pacakage it would not have had a weight on that scale but this package has a weight, it comes a time where you have to hold amazon or *** accountable for mistakes because i returned the package and the package was weighed now anythign after i was given a slip before i left is on you *** and amazon but i know i returned some shorts and they got weighed
Complaint: 20314266

I am rejecting this response because:

Sincerely,

***********************
Initial Complaint
Date:07/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon,My account email: ****************** My account name: zhangjiawei On June 19, 2023, Amazon suspended my Amazon account. Because ********************** believes that I may have provided inaccurate information to Amazon or otherwise used the account in violation of the Amazon conditions of use policy.However, I do not believe that my account violates **********************'s relevant policies. I will submit relevant information to prove that my account meets ********************** policy requirements. Please reinstate my Amazon account.Root cause of the problem:On June 19, 2023, I modified the phone number of my account. I changed my mobile phone number from "***********" to "***********". Because I no longer use "***********". In order not to affect the normal use of my Amazon account (receiving verification codes, etc.). So, I changed the phone number of my account.After I modified my account phone number, ********************** suspended my Amazon account. Therefore, modifying my account phone number is the fundamental reason for my account being suspended.I will provide phone number invoices, and internet bills for Amazon's review. To prove that I did not provide inaccurate information to Amazon.In addition, I really need to use my Amazon account. I need to use my Amazon account to purchase necessary office supplies for my company. Please restore my Amazon account immediately. Thank you very much.Sincerely,***********
Business Response
Date: 07/30/2023
Hello *****,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and the account in question. Upon checking I see that the account you are referring to is currently active.

If you are unable to access the account then we request you to contact us over phone get in touch with account change team.

Here's a link to our Contact Us page:

***********************************************************************

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:07/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon,I desperately need your help!Unfortunately, my Amazon account was hacked on May 6, 2023. I can't log in to my account. So I wrote to Account Specialist to appeal to restore my account, after that I received a recovery email from Account Specialist on July 5, 2023. But I still can't log in to my account.I'm so disappointed, I feel like Amazon is playing with my feelings. I don't understand why, Amazon sent me email said that my account is restored, but doesn't make any changes to my account.I urgently need Amazon to restore access to my account. Because I need to upgrade the security level of my account to ensure that it will not be stolen again. When my account is restored, I will immediately change my password and enable two-step verification to protect my account.I trust ********************** a lot, I know Amazon is building Earth's Most ************************* But now I am very helpless and frustrated, I did nothing wrong but Amazon locked my account for long time. My account was hacked and I am the victim. I hope Amazon can reinstate my account as soon as possible!My account email address: ******************* My account name: Poopy
Business Response
Date: 07/23/2023
Hello,
We have decided to reinstate this account and an email was sent to them informing them of this decision on July 20 2023.
Thanks, Amazon.com Seller Performance
Initial Complaint
Date:07/12/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
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BBB is unable to locate the business.
I ordered a Gpu from Amazon and the package was delivered empty. I have a picture included instead of my $500 product they send me an empty clear box. For over 6 hours I have tried to contact them through various different methods and they tell me to call back on other days. They took my money but didnt send the product I ordered and refuse to offer assistance
Business Response
Date: 07/15/2023
Hello,

I'm ***** from Amazon.com.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Customer Answer
Date: 07/19/2023

Better Business Bureau:

The order number 114-8762338-8345800

Sincerely,

*********************

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