Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,592 total complaints in the last 3 years.
21,982 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings!My concern is regarding the account deactivation. ********************** is completely inactive. They deactivated my seller account and did not allow me to sell my products.My items are not prohibited from selling on Amazon. I deeply investigate this point in Amazon ********************* and local laws and regulations. So I would like to provide a detailed explanation and attach the evidence to prove my point.Amazon identified my product as restricted to sale on Amazon.com. My items sold on Amazon adhere to all applicable laws and Amazon Policies.My product is NOT a supplement, as Amazon identified, because according to the Amazon Dietary Supplement Policy, dietary supplements are vitamins, minerals, herbs, or other substances, such as amino acids or fatty acids, eaten to supplement the diet. They often come in forms like tablets, capsules, soft gels, gel caps, powders, and liquids. I sell gel for the body, so my goods are cosmetics products. I got acquainted with Amazon Cosmetics and Skin and hair care Policy. The ingredients in my product are NOT prohibited or restricted by Amazon policies or government laws. I attached the specialized document "Product Safety Statement" from the manufacturer. They confirmed that our product does not have side effects and does not contain prohibited, harmful, or dangerous components. My product is absolutely safe and complies with all legal regulations.My product (body gel) contains the following ingredients: water, glycerin, urea, carbomer, triethanolamine, mentha piperita oil, aroma, tocopherol, arginine, lepidium meyenii, turnera diffusa leaf extract, ptychopetalum olacoides extract, sodium ethylenediaminetetraacetate, methyl nicotinate, methylchloroisothiazolinone, methylisothiazolinone.The product packaging clearly states that the product is for cosmetic use ONLY. You may check the attachment "Product packaging."I kindly ask you to carefully review my appeal and the document and reinstate the account.Best regards!
Business Response
Date: 07/17/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We took these actions because the seller was in violation of our Undeclared_Drug_Rhino_Products_SUPPRESS policy.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a hold on any funds in their seller account on June 2, ******* notified the seller of this decision by email on that day.

The seller can see balance and settlement information in the Payments section of Seller Central. If they have questions about funds, they can send an email to *********************************************

Sincerely,

Seller Performance Team
************************************
Customer Answer
Date: 07/25/2023

Complaint: 20311236

I am rejecting this response because: My product is not a drug, as Amazon states. None of the components of my product are prohibited for use. All ingredients are completely safe and comply with both *** and US law.

The policy mentioned by Amazon does not exist in the list of policies available for each seller. Then I have 2 questions:
1. Why is my product identified as a cosmetic or a drug?
2. What is the policy stated in Amazon's response?

I contacted a law firm that did detailed research on Amazon policies, *** regulations, and US laws. My product is not prohibited for sale, my components are absolutely safe.

Amazon cannot determine the specific reason for the block. Amazon Seller Partner Support cannot name the exact reason.

Why does Amazon allow itself to abuse my rights and mislead me? I didn't do anything illegal.

Sincerely,

*****************************
Initial Complaint
Date:07/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has blocked my account from purchasing any non-digital services. I have requested an appeal multiple times via email and by calling in, but no one gets back to me. I have indicated that the reason for blocking my account is not accurate, yet despite trying to reach them repeatedly, no one gets back to me. The customer service representatives I have spoken with say that they cannot access my account and that a supervisor will get back to me. I have spoken with multiple agents who tell me the same but no supervisor has yet to contact me.Additionally, I currently have $180 in gift cards that I uploaded right before they stopped allowing me to purchase any non-digital goods. Their automated message says repeatedly that I can purchase DIGITAL goods with my gift cards. This is really upsetting. They should return my gift cards at a minimum. I am frustrated by the lack of transparency and communication by Amazon. They indicate that I can appeal their decision to block any purchase of non-digital goods, yet no true appeals process has taken place. No one will get back to me about my account, and especially the $180 in gift cards that I uploaded. I am requesting:-Refund of my gift cards -Contact by a supervisor so that I can discuss and appeal the inability to purchase non-digital goods Thank you.
Business Response
Date: 07/19/2023
Hello,

We have reviewed the customers buyer account.

We have replied to the customer via email. We sent this mail to their registered email address on 19th July 2023.

Sincerely,

********
Amazon.com
Customer Answer
Date: 07/19/2023

Complaint: 20311196

I am rejecting this response because:
My requests were not satisfactorily responded to.
1) I am requesting an APPEAL of the limit to my account for only purchasing digital purchases. I spoke with the local ***************** about the unauthorized purchases and return (read: this was not done by me) on my account that seems to have led to this limitation. I was advised that connecting with Amazon directly would be the best path since a few small incidents of cybercrime will not be pursued in a timely manner by the local police. Since then, my attempts to reach Amazon to appeal this decision has been met with the same automated response over and over. I am requesting that someone set up a time to discuss this issue of unauthorized purchases and returns on my account. These items were NOT sent or returned by me; and you can see this in our records. Therefore I am requesting an appeal (not another automated message) and am requesting someone call me to discuss this matter. Please do NOT send me another automated message saying the same thing. Feel free to email me to set up a time to discuss and appeal the matter. Thank you.
2). My request to that the gift cards I loaded onto my account me sent to me in an amazon gift card. It is honestly ridiculous that Amazon has take money gifted to me and they're holding it hostage, requiring me to only purchase on digital items. This is linked to request #1 above, as I should not have a limitation on my account since the purchases and returns that Amazon flagged were not done by me. If you continue to limit only purchase of digital goods, I am requesting that the gift card amount me sent to me on a card, so that I can at least give it to someone who can use it. It is an obscene amount of money to purchase digital goods and Amazon knows it.
Sincerely,

*********************
Business Response
Date: 08/10/2023
Hello,

We previously contacted you about multiple violations of our Conditions of Use.

We notified you that if the violations continued, you may be prevented from purchasing on Amazon.com.

Since then, we have continued to notice violations of these terms from your account.

As a result, we will automatically cancel all non-digital orders placed on Amazon.com, and if you were charged for the order we will process the refund.

You may use your gift card balance to purchase digital content.

Note that your seller account is not impacted with this change, and is open and available for use.

Regards,

Account Specialist
********************
Customer Answer
Date: 08/10/2023

Complaint: 20311196

I am rejecting this response because:
Since you are continuing to send the same automated messages and not allowing for any non-digital purchases on my prime account, I am requesting an amazon gift card be issued for me to gift to someone else to use on NON DIGITAL items. I had loaded several gift cards with plans to use them and then you closed my account to ********************** purchases only. I have repeatedly told you that I personally did not violate any policy and given the vast amount of spam received, it is likely that your "attempts" were flagged as spam or thought to be spam. Even if an email was received, it would have been thought to be spam since I have never returned an item that created a violation.
Given that I did not break any of the policies and I did not receive your email "attempts" (or it was caught in spam) and was not personally reached for any prior discussion, I am requesting that either 1) my account is opened back to allow for non-digital purchase and/or 2) a gift card is provided for the gift cards I personally uploaded to purchases non-digital items.
Sincerely,

*********************
Business Response
Date: 09/14/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 14 September, 2023.

Sincerely,

********
Amazon.com
Business Response
Date: 09/17/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 19 July, 2023.

Sincerely,

******
Amazon.com
Business Response
Date: 09/25/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 19 July, 2023.

Sincerely,

****
Amazon.com
Business Response
Date: 10/05/2023
Hello, My name is ********, and I am a member of the Amazon Account ******************** team. *************** on behalf of your BBB inquiry #********. We are contacting you to let you know that you can use the gift card balance in your account to purchase ********************** items only. We previously contacted you about multiple violations of our Conditions of Use. We notified you that if the violations continued, you may be prevented from purchasing on Amazon.com. Since then, we have continued to notice violations of these terms from your account. As a result, we will automatically cancel all non-digital orders placed on Amazon.com, and if you were charged for the order we will process the refund. You may use your gift card balance to purchase digital content. If you would like to appeal this decision, reply to this email to reach an account specialist. Our **************** team can only confirm that we sent this message and help you with technical issues. They cannot reverse this decision or share more details on this matter. Best Regards, ********* Escalation ********** Amazon.com *****************************
Customer Answer
Date: 10/06/2023

Complaint: 20311196

I am rejecting this response because:
I am requesting an appeal of only purchasing digital items because 1) I did not receive any notices (you state "multiple notices sent") and 2) I personally did not violate any terms leading to this restriction on my account.
I have called in multiple times, and the customer service representatives have said that someone will call me back. No one has ever called me back despite several calls. Additionally, I have responded to the email that says "If you would like to appeal this decision, reply to this email to reach an account specialist." I have emailed in several times and I only get the same automated response over and over.
Again, I am asking for this restriction on my account to be lifted because I never received any notices and I personally have not violated the Conditions of Use. I am requesting that instead of repeatedly sending the same automated response signed by a different person, that this truly be appealed. Can you take this to your supervisor, or your supervisor's supervisor? The same copy/paste response to my ask for an appeal due to improperly restricting my account is very frustrating.
Thanks for your attention to this matter.

Sincerely,

*********************
Initial Complaint
Date:07/12/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account was suspended for being related to two other suspended accounts that belong to one of my former clients. I was a paid service provider and used my personal repricing software subscription to service the related accounts. Those accounts were deactivated after my 3-month contract in December of 2021. To reactive my account, I submitted an appeal, a business contract, and an invoice for servicing those accounts via my account health dashboard to prove we had a business relationship, which explains the common metrics between the accounts. Our businesses are not affiliated outside of our expired and limited contract, but Amazon claims I have not sent them sufficient information. I have not violated Amazons policies and I do not own any accounts other than TrueBooks247 MERCHANT TOKEN: AZYI4741SXC0K.
Business Response
Date: 07/13/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 7/13/2023.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:07/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a package from Amazon on the day it was to be delivered I was notified that I had to be there with a one time password to get the package they would not deliver it otherwise. No where did it say this in advance when I ordered it. I got no email or nothing about the change in policy. So last minute I had to change my plans to wait for my package that is normally just delivered and left at the front door. If I was told when I ordered it in advance I could make arrangements but to do it very last minute like that is unacceptable.
Business Response
Date: 07/13/2023
Hello ****,

I'm ****** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
In order to prevent loss or theft, certain items on our website can only be delivered with one time password (OTP).

I am sorry this caused inconvenience for you but we won't be able to deliver without OTP.

I hope this information helps.

Regards,

******
Amazon.com
*****************************
Customer Answer
Date: 07/17/2023

Complaint: 20311160

I am rejecting this response because:

Sincerely,

*********************
You changing your rules and not informing people and telling within hours of it being delivered that have to be home for the delivery to give a pass code is unacceptable. And your response is a brush off at best and insulting one at that.
Initial Complaint
Date:07/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER NUMBER 112-1983764-4761815 From Amazon Web-Site Dear Amazon Seller, This is Amazons **************** team. A customer reached out to us with some questions about a purchase they made from you. Heres a description of the issue: Product: B0007M4VRO Order number: 112-1983764-4761815 Return requested: No Reason for contact: item indicates it is delivered but the item is not received, customer has contacted ***** and they mentioned they will deliver the item on the 10 July 2023, also customer was told the item was delivered to a locker that the customer does not have access to. Please look into this issue and assist a customer with the item delivered to his apartment address as per the delivery adress Please respond to this request within 48 hours. Thanks, Amazon **************** Jul 10, ********* PM. I am a 80 Year Old Handicap Veteran and do not have a locker and Fed Ex delivery instructions are PLEASE DELIVER ALL OF MY PACKAGES TO MY APARTMENT 412 FRONT DOOR. Not to a Locker, Front Desk, Next Door Neighbor, ****, or anyone else. Please DELIVER TO APT. 412 FRONT DOOR ONLY. THE **** Cost me $33.74 and I don't have the item. This is the second item that ***** HAS FAILED TO DELIVER TO MY FRONT DOOR. I DON'T WANT A REFUND I WANT ***** TO DELIVER THE **** TO MY FRONT DOOR AS PER DELIVER INSTRUCTIONS FOR A 80 YEAR OLD HANDICAP VETERAN. *************************
Business Response
Date: 07/13/2023
Hello ****,
I'm ****** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
I am sorry for the inconvenience caused with the order placed with seller *******.

As we do not have a control over the sellers inventory, replacement cannot be created for this order.

However, as a refund has been issued to your payment method, you may reorder the item if you still need it.

In order to escalate the issue further to our internal team for the inconvenience caused with delivery service provided by carrier ****** I request you to please share 3-5 order numbers on which you have experienced the delivery delays.

Thank you for your understanding and cooperation.

Regards,
******
Amazon.com
*****************************

Customer Answer
Date: 07/17/2023

Complaint: 20311139

I am rejecting this response because: Amazon has every right to respond to this complaint; WHY; BECAUSE I PAID TO THE **** ON THE AMAZON WEB-SITE, NOT ******* NOT J B TOOL'S WEB-SITE, NOT ******* WEB-SITE, AMAZON WEB-SITE AND PAID FOR THE **** WITH MY AMAZON PRIME CREDIT CARD. THE DELIVER INSTRUCTIONS ARE VERY CLEAR WITH ***** THAT ALL OF MY ****S ARE TO BE DELIVERED TO MY APT. 412 BECAUSE I AM A 80 YEAR OLD HANDICAP VETERAN AND I ALSO SAID PLEASE. THIS INFORMATION IS ALSO ON THE DELIVERY INSTRUCTIONS ON THE AMAZON SITE FOR ALL DELIVERIES. WHEN I TAKE THE **** TO ORDER ****S ON LINE I DON'T WANT TO HAVE THE ****S REFUNDED. I ORDER ALL MY GROCERIES ON LINE AND PAY ALL MY BILLS ON LINE BECAUSE I AM A HANDICAP VETERAN. I DON'T THINK THIS IS TOO MUCH TO ASK WHEN ALL OTHER VENDORS COMPLY WITH THESE REQUEST DO YOU? NO ONE HAS A PROBLEM. SOME****S AMAZON DELIVERS TO MY APARTMENT AND SOME****S THEY DON'T. ALL I ASK IS PLEASE DELIVER ALL **** TO MY APARTMENT AS I ASK FOR A 80 YEAR OLD HANDICAP VETERAN. IS THAT TO MUCH TO ASK FOR BEING A MEMBER WITH AMAZON FOR OVER 30 YEARS?

Sincerely,

*************************
Initial Complaint
Date:07/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, Our account was suspended per section 3 of Amazons Business Solutions Agreement. Amazon believed my account violated *********************** Seller Code of Conduct and Amazons Drop Shipping policy. I am sending this email to you because Amazon has been completely unresponsive and unwilling to give our case the attention it deserves to have our account reinstated. I would like to emphasize that I am the trademark owner of the product I am selling. The branded items belong to me. I was not violating Amazons dropshipping policies by purchasing items from a retailer and shipping it directly to Amazon customers. Im the owner of SIMPLE Bars, ***********************, a company that manufactures healthy granola bars. I sell SIMPLE Bars on my Amazon storefront. I get my inventory directly from the factories the bars are made in, and send it to my 3PL warehouse, ********/Shipstation, where the items are stocked and stored until theyre ready to be shipped out to customers. I have provided Amazon with my trademark registration documents and articles of organization for my business.The reason my account was flagged for dropshipping is that my drop shipper, ******** (*********************), was not providing tracking information correctly. I only have 20 orders on the account, and no customer complaints or refund requests, but for some reason, the tracking information shows that no item has been shipped out yet when theyve all been delivered to the customers a long time ago.I attached the drop shipping agreement between me and ******** that we signed when we began selling through Amazons website as well. I spoke with ******** about it numerous times to try to understand why the tracking information for all the shipping labels shows that a shipping label was created, but no products were received by the post office. But ******** has no idea how this happened, and they haven't been able to give us a straight explanation. We asked them to investigate, but the best answer they were able to give us was that Amazon redacts information after 30 days, and thats why the tracking information isnt accurate anymore which doesnt make any sense, but *** learned to stop asking them since I wont get the answer from them. However, ******** holds my inventory and fulfills orders for my website as well. They have more than enough of my stock in their warehouses, that it wouldnt make sense for them to dropship by purchasing from another retailer and delivering it directly to the customer. You cant even purchase my bars from an online retailer other than my website. Given that I cant understand how ******** made this mistake, I told Amazon that I am willing to move 100% of our stock entirely to FBA warehouses to avoid this issue in the future. SIMPLE Bar is an established brand thats looking to offer our products on Amazon as well. We have customers that are frequently contacting our brand and asking why our Amazon store has been down, and when its going to be back up but we cant properly answer them since Amazon has been unresponsive and unwilling to work with us since we got deactivated. We've previously provided our trademark registration documents to prove that we manufacture these bars and own the rights for the SIMPLE Bars brand and therefore dont need to dropship them improperly, however, our appeals keep getting ignored. We have tried to request callbacks on our Amazon account and theres a failure every single time. We have created case after case after case about this issue, and still, we get sent in circles. Please assist us so we can get our Amazon shop back up and running. Regards, *********************** SIMPLE Bars *******************
Business Response
Date: 07/14/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 14 July 2023.

Thanks,
Amazon.com Seller Performance

Customer Answer
Date: 07/25/2023
Thank you for your response ***************
Heres my problem- Amazon say they require more information but they do not specify which information. Weve been dancing around like this for months. They never give a straight answer to what exactly is missing.

Heres the email they sent on July 14th:

Hello,

We received your submission but do not have enough information to reactivate your account.

Why did I receive this message?

You have not sent us sufficient information that we previously requested from you to address our concerns with your account. For confidentiality reasons, we do not provide details about our investigation methods.

What happens now?

We will continue to keep your Amazon seller account deactivated to prevent harm to our customers, other selling partners, and our store. We will not consider your submission if your request does not provide evidence that you will no longer pose a risk.

Can you help us get a straight andwer from them and explain what they need exactly?
Best,
***********************

Business Response
Date: 07/27/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 7/27/2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 07/27/2023

Complaint: 20311091

I am rejecting this response because: Amazon ************* has not provided the information they are repeatedly requesting. We would be happy to provide whatever document needed- we simply don't know which one it is. Amazon needs to give us an actual answer and not the automated email.

See their response attached-

Sincerely,

***********************
Business Response
Date: 07/30/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from
the seller via email on 07/29/2023.
Thanks, Amazon.com Seller
Performance
Customer Answer
Date: 08/01/2023

Complaint: 20311091

I am rejecting this response because: once again Amazon has not provided which information they are requiring. They are sending a generic email- see attached. Their answer to do help us at all.
Sincerely,

***********************
Business Response
Date: 08/05/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 08/06/2023.

Thanks,Amazon.com Seller
Performance
Customer Answer
Date: 08/07/2023

Complaint: 20311091

I am rejecting this response because:

Ive attached the email we received. They really dont give any information. *** tried responding to their email but they never get back.
I really dont know what to do next..

Best,
***********************

Business Response
Date: 08/09/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 8/9/2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 08/10/2023

Complaint: 20311091

I am rejecting this response because:

Amazon de-activated our listings and removed them. They say we are violating the Amazon Drop Shipping policy. We are NOT doing Drop shipping. I create this brand from scratch and I shared all proofs I could to them: trademark ownership, articles of organization, sellers permit, EIN, statement of information- they have it all.

We hire a company to fulfil our order called ********. We dont sell products that are not ours. I own Simple bars.

Please help us explain this to them. Attached are all the documentation-

Best,

***********************

Founder of SIMPLE

Business Response
Date: 08/16/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 8/16/2023.

Thanks,

Amazon.com Seller Performance
Customer Answer
Date: 08/23/2023

Complaint: 20311091

I am rejecting this response because we have submitted a great list of confidential and legal documentation. See list below:
- Trademark Ownership
- Contract with fulfilment Center who are hired to process all online orders.
- Sellers Permit
- EIN
- Statement of Information
- Articles of Organization
Despite all these given documentation, Amazon's team sent the following response:
'Dear ***********************/SIMPLE Bars, We received your submission but do not have enough information to reactivate your account at this time. To reactivate your account, please send the following: -- Greater detail on evidence or examples that demonstrate that your account has complied with our policy. How do I send the required information? [...]'
It is not clear what additional information Amazon's team is requesting. Can they list examples of 'greater detail on evidence'? What exact document is requested?

What is the next step to solving this issue and re-activating our Amazon store?
Thank you.

Business Response
Date: 09/01/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 8/16/2023.

Thanks,

Amazon.com Seller Performance
Initial Complaint
Date:07/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date purchase march 20 - 2023 Price ****** Order # ***-6951958-7694660 Return April 7-2023 Tracking # D2SzBbrIRRMA So I needed to return the speakers. I took them back to the Clearbrook distribution center. The security guard told me to drop them off at ramp one, and we have never heard anything from them.. Went back on April 21 2023 to ask about the return, and they said they had no speakers or tracking number. I am just trying to get my money back and I definitely could use your help. Thank you so much.
Business Response
Date: 07/15/2023
Hello,
Thank you for bringing this matter to our attention.
After reviewing your request, we have determined buyer is is not eligible for a refund based on the details of the claim associated to Order 111-6951958-7694660. We need more information before we can make a decision on the claim

Please provide the tracking information for buyer return, if available. Please include:
-- The shipping carriers name
-- Tracking number
Initial Complaint
Date:07/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On july 7 2023 @1300 hrs. amazon delivered a package. I was polite and also suggested that her personal car needed a sign or some means of identificationon to know who they are when pull into a driveway. Whe have a long cement drive way with and electic gate that happen to be open. A few days later i get a call from amazon incident response team that caught me off guard I initally thought it was another spam call. Much to my surprise the driver reported I made derogatory comment to her, this infuriated me as I was only try to help prevent a possible bad situation especially this day in time. Entering a private driveway quickly in an unmarked car can and has lead to bad things happening. Amazon proceeded to lock my account. I paid our CCTV Tech. to find and download the video and audio of the so called "incident" in an effort to figure out exactly what happened. Everyone that has viewed the footage found nodthing that could even be considered as dergatory, the only thing i said several of times is the lady needed some form of identification on her car. Amazon appears to have no desire to see and hear the footage. I have corresponded to no less than 7 different people at amazon all keep ******* "the incident is still under investigation"
Business Response
Date: 08/21/2023
********************,

I'm Saud from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon checking the details, I see that your account has been reinstated successfully. The same has been communicated to you on Thursday the 27th of July 2023. Request you to please check the email sent to you with the subject "A message from ******** with Amazon's Incident Response Team".

I hope this information helps.
Regards,
Saud
Amazon.com
*****************************
Initial Complaint
Date:07/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an amazon account under ************************* I loaded about $6,000 in gift cards onto this account over a couple weeks that I bought from Office Depot and a couple other locations. I have receipts for all my purchases. I did this to get extra credit card cash back. On July 5 amazon closed my account and said I violated gift cards terms and conditions and they will not let me access my gift cards. They canceled all my orders so I am missing about $6,000 of gift cards. I informed amazon that these gift cards are all legit and I can prove it. They did not care and did not even want to see my proof, and said their decision is final. I can not get into my account and want my account unlocked and my gift card balance restored. Also my other amazon account and my wife's account got closed the same day and I want those restored as well. The email for those accounts are ***************** and ******************* Thank you.
Business Response
Date: 08/04/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Initial Complaint
Date:07/12/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 09/29/2022 I had purchased a WHITE ********* ET-**** WIRELESS COLOR ALL-IN-ONE PRINTER in the amount of $371.69 from Amazon. I received the package/item, yet the printer was not working or printing properly. Didn't work and was not what I ordered. Contact the seller and Amazon so I can return this item. The seller was not allowing me to return/refund the item. I had contacted Amazon through chat and on the phone to get this printer sent back to the seller (it is all recorded on the chat). Amazon said yes, we can do that file a claim and we can then return the item. On 04/12/2023, I have contacted and received an email from Amazon directly informing me that I can return the item back to the seller, they sent me confirmation and return address as well as shipping instructions. I followed all the instructions from that email from Amazon (also recorded). I sent the item to the seller on 04/17/2023. Tracking number: **** **** **** **** **** 12. The seller received the item on 04/20. The seller signed that they received the item as well. From the email Amazon sent me on 04/12 they told me I will receive my refund within the next 3-5 business days. I haven't received my refund yet. Amazon told me there is nothing they can do, and they won't refund me. The seller said they won't refund me. I have spoken to multiple representatives and managers. No one helped me. Now Amazon and the seller has my money 371.99$ and the product I returned back. Please help me in getting my refund please. I don't know what else to do here. Please help I have been very patient, yet no assistance from Amazon has corrected this issue.
Business Response
Date: 07/14/2023
Hello,
We have decided to reverse our original decision. On this order, you have now received a total refund of $371.69 back to your original payment method.
Thank you
Amazon
Customer Answer
Date: 07/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

**********************************************************

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