Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,443 total complaints in the last 3 years.
21,525 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/12/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered Jelly Babies online (order number 111-5866985-6882603) and instead received a package of self-threading screws (which had a label for order 111-0229685-6437022). Obviously, there was a mixup in Shipping. However, because the Jelly Babies are subject to a non-return policy, I cannot start a return through the normal return process on the website. I'm stuck, and out $17.53.I just want a refund or delivery of my original order. And shipping info to return the screws.
Business Response
Date: 07/15/2023
Hello *************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to know you received a wrong item instead of Jelly Belly Snapple.

I've issued a full refund of $17.53 which will be processed to your original payment card within 3-5 business days. Kindly dispose off the item as return is not required.

Regards,

*****

Amazon.com

*****************************
Customer Answer
Date: 07/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:07/12/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged twice for two items totaling $860 Each. Upon seeing this I canceled the one before it was to be delivered. This was not canceled at all but was written down as "refused" and I was told I would be refunded for the full amount, This started April 15th 2023. After many attempts I was sent an email (snippet attached shows confirmation part) confirmation stating that a check was approved on May 1, 2023 and that i would receive it in 6-8wks. Nothing, No check and now when I contact them I get the same emails stating they are processing or some equivilant.
Business Response
Date: 07/20/2023
Hello *******************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the delay in processing your refund.

We've confirmation from our internal team that the check will be posted in this week.

Regards,

*****

Amazon.com

*****************************
Customer Answer
Date: 07/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Please also note I have finally received my refund. Thank you for assisting in this matter it has been resolved to full satisfaction.

Sincerely,

*******************************
Initial Complaint
Date:07/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
PRIME DAY DEALS. ACCORDING TO ADVERTISEMENTS SPECIALS LIGHTENING DEAL WERE FOR AMAZON MEMBERS. THE ***** BEFORE THE ***** I WAS CHECKING THE **** & RESPONDED TO AN OFFER TO PURCHASE A 43" FIRE ** WHEN IT GOES ON ****. I CHECKED MY EMAIL THE VERY NEXT DAY AND I GOT AN EMAIL CONFIRMING MY RESPONSE AND I WAS TO GET A LINK TO PURCHASE THE ** WHICH I NEVER GOT ANY OTHER EMAILS CONCERNING THIS **. I CHECKED THE **** DAILY & NEVER GOT THE LINK TO PURCHASE, THE LAST DAY OF THE **** THE ** SHOWS ON THE SCREEN BUT THE ONLY BUTTON TO CLICK ON IS TO PURCHASE THE ** FOR THE ORIGINAL PRICE. SO THE ** IS STILL AVAILABLE IF YOU WANT TO PAY THE ORIGINAL PRICE. WHEN I SPOKE TO A REP I WAS TOLD THE ** WAS GONE WHEN THEY FIRST ADVERTISED ABOUT THE DEAL. I FEEL THIS WAS ALL A SCAM. I CALLED SEVERAL TIMES REQUESTING TO SPEAK WITH A MANAGER AND I GOT HUNG UP ON AND ******* NEVER CALLED BACK . I'VE BEEN A DEVOTED CUSTOMER WITH ********************** AND AFTER THE LAST TIME I WROTE COMPLAINING TO NOW AVAIL I CANCELLED MY SUBSCRIPTION WITH THEM BUT MY HUSBAND STARTED HIM A SUBSCRIPTION AND NOW HE IS SO UPSET WITH AMAZON HE IS READY TO CANCEL HIS SUBSCRIPTION TOO. RECENTLY AMAZON HAS BEEN IN THE NEWS FOR FALSIFYING THEIR REVIEWS, ALLOWING PRODUCTS TO BE SOLD ON THEIR **** WITHOUT CHECKING THEIR QUALITY. NOT TO MENTION THE RUDENESS OF THEIR UNTRAINED CUSTOMER SERVICE REPS.
Business Response
Date: 07/15/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We appreciate your feedback about Prime Day. It's important for us to know how customers react to all aspects of shopping at Amazon.com, and I've passed your comments along to the appropriate people in our company.

We're always looking for opportunities to expand the benefits of Prime and Prime Day is one of those opportunities.

We hope to see you again soon.

Regards,

*****

Amazon.com

*****************************
Initial Complaint
Date:07/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Sandisk Extreme Pro SD card on Amazon.com for prime day. The card was advertised as a 512gb card on prime day, so I purchase the card and later receive an SD card that is only half the size at 256GB. I took a screen shot of the purchase confirmation less than a minute later once received. The picture shows 512GB in both of the screenshots from the app and also one later from the website. I go back in my Amazon.com acct and it now shows that the picture is 256gb and there is actually no option for the same 512gb card on their website. This is literally bait and switch/false advertising. I reach out to Amazon and their only option is to return the item for a refund and they want me to repurchase the item at full price without the prime sale/512 gb, which doesn't make any sense as it was not my mistake. There is absolutely no reason that I should have to pay more money for a SD card that I purchased at the advertised purchase online and it is illegal to false advertise like that!
Business Response
Date: 07/15/2023
Hello *******,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked attached files as well. I'm sorry to hear about the inconvenience in this matter.

Upon checking the order I see that the order was placed for the 256gb variant. In this case you can return the item for a refund.

Also as a goodwill gesture we would like to offer you a promotional certificate of $20.00 to your account.

We request you to confirm us if you would like to accept the promotional certificate from our end. Once confirmed we will issue the promotional certificate right away.

Your patience and understanding is appreciated. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:07/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My amazon account which I have been using for many years, suddenly got banned yesterday. I haven't done anything unusual recently so I don't know why it happened. When I was trying to login yesterday, I got an error message saying "Account Closed, Your account has been closed for misuse of Amazon's services." I have then created another account to have a live chat to the customer service twice, but they said they couldn't deal with this kind of problem and would pass my case to the account specialist. I then got an email from the ****************************** asking me to provide status of my order. But it is not a problem of an order, but my account was being closed. I replied about the case.At last I got an email saying that "After careful consideration, we have determined that we will not reopen your closed Amazon accounts. This decision is final." without any specific reason. I would like to have my account restored, or at least let me know why my account has been banned.
Business Response
Date: 07/14/2023
Hello Shae Athelwolf,

I'm ***** from Amazon.com. Hello,

You'll need to contact our partner site, Amazon.co.**, for more information about your issue, as our international websites operate independently. You can contact them directly at:

*************************************************************************************;

Regards,

*****

Amazon.com.
*****************************.
Initial Complaint
Date:07/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon,I placed ORDER #***-7584301-8226641 with Amazon and the package "delivered" to me on July 11, 2023 was NEVER DELIVERED TO ME despite delivery instructions. I live in an apt complex with several parking lots.It is unbelievable and downright insane that I have to file a BBB claim to get my hard earned money back. How do you steal a customer's money and refuse giving the money back (or replacement goods) to the customer when they don't receive their goods? What type of unethical business practice is this? It feels exactly like theft and as if I'm being scammed by your company.You refuse to refund me or send a replacement for a misdelivered package that one of your contracted drivers misdelivered to the wrong address. You also keep insisting that the item was delivered to me even though it wasn't. And bow you are telling me to file a police report for a MISDELIVERED (NOT STOLEN) ITEM.I have confirmed with the police. The police are not equipped to deal with matters like this and they are not able to do anything about misdelivered packages due to the drivers' incompetence. Not to mention, the police **** in my area are facing staff shortages and heavy case loads. In this instance neither I or the police can file or process a false police report about a "stolen" item was never received or delivered to me in the first place. The responsibility lies solely on Amazon.com (the merchant) and its contractors (delivery drivers). I have also already confirmed several times that the package was never delivered to me.Since your team has been thoroughly unhelpful with this matter, having me go around in circles, and want to keep my money / goods hostage by dangling a police report requirement that is impossible to meet in this situation in order to get my owed replacement / refund, you can consider this Amazon.com customer lost for good.I will make sure to go out of my way to purchase goods and services moving forward. Goodbye.From,********************
Business Response
Date: 07/22/2023
Hello ********************,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your items from order in question.

Based on the outcome of our investigations, we believe the Items was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:

- Information collected at the point of delivery.

- The package weight and reported condition upon delivery.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state, be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

- The name of the police department.

- If the Police Report was created over the phone: The name and badge number of the reporting officer.

Were unable to accept Police Reports that are in pending or any other incomplete status, as well as reports not filed in the local jurisdiction in which the package was reported as delivered. The Police Report must be filed before 45 DAYS AFTER THE DELIVERY DATE to be considered for review. Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Thank you for your understanding.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/25/2023

Complaint: 20313872

I am rejecting this response because:
This is the same, canned, unhelpful copy and paste response that the Amazon team keeps spamming me over and over again. I HAVE HAD ENOUGH. Harasankar M, *****, *******, ******, and the rest of the Amazon representatives have been EXTREMELY unhelpful and inconsiderate in this matter. I need this case reassigned to someone in the Amazon *******, Washington HQ. I need to be connected to the Amazon Headquarters located in *******, Washington, ** and speak to someone directly from the Amazon **************** of *******, **, *** NOW. That's just how seriously fed up I am with overseas and regular Amazon.com Customer Support and their horrible customer service. What ********************** is now doing is monetary theft and fraud. This is downright unacceptable. Escalate this NOW. I want to REPORT that assigned Amazon delivery driver of my misdelivered package for Tuesday, July 11, 2023 as they need to be REPRIMANDED by AMAZON.COM, and I want my money back RIGHT NOW.
And since you, Amazon.com, want a "report" so **** bad, here's special, valid report attached below that any state, local, police, or federal government agency can pull up.
NOW PLEASE GIVE ME MY MONEY BACK AND REFUND ME.

Sincerely,

********************
Initial Complaint
Date:07/12/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with Amazon on June 9, 2023 for a certified renewed ********* Surface Laptop 3 order #***-4503664-6129064 for $422.57. I received a notice that it was delivered on Monday June 12 via ****** I work from home so as soon as I received the notification from ***** that it was delivered I looked for the laptop. However, it was not delivered to my house and the picture that was included with the tracking from ***** was not of my front door. I contacted Amazon that same day and they told me to look around my neighborhood, contact ***** and file a police report. After many phone calls and emails they confirmed the report was closed on June 15th and said they would issue the full refund and also sent me an email confirming the refund. I waited the 3-5 business days and when the refund never arrived back to my original payment method I called them again on June 21st. I was told that the refund was denied and that they could not provide me more information over the phone but I would receive an email. I received an email asking me to reply to that email with all information. After about 15 emails going in circles, I kept being told I received the package and I kept sending them a copy of a letter I got from ***** confirming that I never received the package, I emailed the Amazon Executive Customer relations team. I spoke with **** from this team on June 26th and she confirmed that she would issue the refund via phone and email. Again I waited the 3-5 business days and never received a refund. At this point I filed dispute with my bank. Then I received an email on July 2nd from Amazon saying that my refund is currently still on hold pending the outcome of a charge dispute filed with your credit card issuer. My bank said that Amazon can still issue a refund when a charge is in dispute especially because that would settle the dispute. Amazon wants me to cancel the dispute so they can issue a refund but I do not trust them now.
Business Response
Date: 07/26/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email.We have contacted the seller on your behalf,kindly allow 2-3 days for us to revert back with an update.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 07/26/2023

Complaint: 20313856

I am rejecting this response because the reply from Amazon does not make sense. Amazon has repeatedly told me that they are the ones responsible for this item because they were handling the shipping on this item not the seller. In addition, I reached out to the seller at the beginning and they confirmed that I needed to contact Amazon about this whole issue. I do not understand why now 45 days later after ALL of the emails and phone calls back and forth Amazon would need time to contact the seller a

Sincerely,

***********************
Business Response
Date: 08/02/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email about order 112-4503664-6129064. We have researched this matter and confirmed that the dispute in question has been resolved in your favor.Please contact your card issuer for more information about reimbursement for this purchase.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 08/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thankfully my bank was able to resolve the dispute in my favor because Amazon never issued the refund or responded to the requests from my bank for information regarding this issue.

Sincerely,

***********************
Initial Complaint
Date:07/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a VELPEAU Arm Sling Shoulder Immobilizer from Amazon. I received the product in April, and it only began to show signs of being defective after couple months of use.Given the nature of the product, these defects were impossible to notice within the 30-day return window. However, when I reached out to the company seeking a resolution, I was told that they could not accept a return or provide a refund because more than 30 days had passed since the delivery of the product. This seems unjust, as the defects of the product were not immediately apparent and only showed up after the product was used for an extended period of time.I believe the company's return policy for this type of product is unreasonable and unfair to consumers, as it does not take into account the possibility of latent defects that only become evident after prolonged use.In the interest of fair business practices, I am seeking a full or partial refund. I am hopeful that the company will honor its obligations to consumers and rectify this situation.
Business Response
Date: 07/14/2023
Hello,

I'm ***** from Amazon.com.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Customer Answer
Date: 07/15/2023

Complaint: 20313774

The order number is 112-4095933-2947468.

Sincerely,

San *****
Business Response
Date: 07/28/2023
Hello San *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Because more than 30 days have passed since you received this item, we can no longer accept a return.

Our returns procedures state that within 30 days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund.

Eligible baby items purchased from or fulfilled by Amazon can be returned up to 90 days after delivery.

I'd recommend consulting your owner's manual and/or contacting the manufacturer to see if the problem in question is covered by the manufacturer's warranty.

Most manufacturers list contact information on the product packaging.

If you can't find the information there, you might want to try doing a web search to find their phone number or website.

Regards,

*****

Amazon.com
*****************************
Customer Answer
Date: 07/31/2023

Complaint: 20313774

I am rejecting this response because:
I found this to be very unacceptable. Such a bad company with no respect to its customers.
Sincerely,

San *****
Initial Complaint
Date:07/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon emailed me an opportunity to sign up for the possibility of receiving an invite to purchase an item on Prime Day. They never had any intention of me or anyone else being able to purchase this item at invite price. When I asked the criteria for getting an invite I was told it is confidential. So it is either deceptive fraud to get consumers interested in product and never allow them to buy it at invite price or the invite goes to employees. I am sure it is both. Amazon is disgusting. There are thousands of comments about this online and many news agency stories. It's marketing fraud. They had no intention of ever giving me the invite price. I just want the item at the invite price. If you go on the website the invite price is there, but you are only allowed to add item to your cart at regular price. Fraud.
Business Response
Date: 07/15/2023
Hello *****,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand your concern regarding "Invite-only deals".

Invite-only deals are for limited quantity products. Not all invite requests will be granted.

If you are not selected to participate in the deal, we will send you an email notification. You can also see messages in your Amazon account (Your Account -> Your Messages).

For more information in this regard please visit the below mentioned link:

************************************************************************************************************************************************

Once the deal is over we will not be able to provide you the item at the deal price. Your patience and understanding is appreciated.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/18/2023

Complaint: 20313753

I am rejecting this response because:
All they did in their response was tell me what an invite only deal is like I'm some kind of idiot. THEY COMMITTED FRAUD!! NO INTENTION OF EVER SELLING THAT **** AT INVITE PRICE!! THEY GAVE CONSUMERS FALSE HOPE. THE **** SAT THERE ON THEIR WEBSITE SHOWING INVITE PRICE ON PRIME DAY!!

Sincerely,

************************* Ciftcioglu
Initial Complaint
Date:07/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This order was placed by Ebony Chamber for her mother ***********************. All question should be directed to her since she received and pay for the items. Order place on July 11, 2023 on Amazon prime day. The item order was the Blink outdoor (3rd gen( * solar panel charging mount and blink add on sync module 2, for 74,99. I also order the Blink outdoor 3rd gen with solar panel for ***** When the items was received I notice that camera for ***** did not have snyc module in the box. IT came is separate shipment. That when I notice that I was charged ***** for snyc module. When the description clear stated that snyc module was included in the price for *****. When I contact amazon I spoke with several customer ******************** rep. and I explain to them the problem. And I got from them was that because the sync module was a separate shipment that I would be charge for that shipment. But I told the ** that I should not have been charge because the price of the sync camera was included in the price of *****. Every time I explain to them the problem they kept telling me that because it was shipped separate they charge for it. if you add the price 74. 99 and they ***** is total of ****** more then the ***** they were advertised for.
Business Response
Date: 07/15/2023
Hello ***********************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand your concern about Sync Module 2.

I've checked the item on our website and I found the information is accurately mentioned in the Item Title Blink Outdoor (3rd Gen) * Solar Panel Charging Mount wireless, HD smart security camera, solar-powered, motion detection Add-on camera (Sync Module required) and also it is mentioned that -

"We want you to know

This product includes one Blink Outdoor camera and one Solar Panel Mount. A Sync Module or Sync Module 2 (sold separately) is required for operation."

Unfortunately, we're unable to issue a refund as the information on our product page is correctly mentioned for customers.

You can return most items sold and fulfilled by Amazon.com in new condition with all original packaging and accessories within 30 days of delivery for a full refund.

Our ********************* guides you through the process and gives you options for a return mailing label:

*************************************

Regards,

*****

Amazon.com

*****************************
Customer Answer
Date: 07/15/2023

Complaint: 20313688

I am rejecting this response because:

Sincerely,

***********************
Business Response
Date: 07/27/2023
Hello ***********************,

I'm ***** from Amazon.com. I thank you for taking time in writing to us.

I have checked the product page thoroughly once again, and found the information where it is mentioned "Sync Module 2 sold separately".

The information says "Includes one Blink Outdoor camera, one Solar Panel Mount, one mounting kit, one housing cover, one mount, and one right angle adapter. Sync Module 2 sold separately".

*************************************************

We request you to please help us with a screenshot of the page where in you're able to see Sync Module 2 is included with the item. We'll be happy to assist you further.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 07/27/2023

Complaint: 20313688

I am rejecting this response because:

Sincerely,

***********************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Amazon.com is BBB Accredited.