Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,586 total complaints in the last 3 years.
21,970 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an amazon account under ************************* I loaded about $6,000 in gift cards onto this account over a couple weeks that I bought from Office Depot and a couple other locations. I have receipts for all my purchases. I did this to get extra credit card cash back. On July 5 amazon closed my account and said I violated gift cards terms and conditions and they will not let me access my gift cards. They canceled all my orders so I am missing about $6,000 of gift cards. I informed amazon that these gift cards are all legit and I can prove it. They did not care and did not even want to see my proof, and said their decision is final. I can not get into my account and want my account unlocked and my gift card balance restored. Also my other amazon account and my wife's account got closed the same day and I want those restored as well. The email for those accounts are ***************** and ******************* Thank you.
Business Response
Date: 08/04/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Initial Complaint
Date:07/12/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 09/29/2022 I had purchased a WHITE ********* ET-**** WIRELESS COLOR ALL-IN-ONE PRINTER in the amount of $371.69 from Amazon. I received the package/item, yet the printer was not working or printing properly. Didn't work and was not what I ordered. Contact the seller and Amazon so I can return this item. The seller was not allowing me to return/refund the item. I had contacted Amazon through chat and on the phone to get this printer sent back to the seller (it is all recorded on the chat). Amazon said yes, we can do that file a claim and we can then return the item. On 04/12/2023, I have contacted and received an email from Amazon directly informing me that I can return the item back to the seller, they sent me confirmation and return address as well as shipping instructions. I followed all the instructions from that email from Amazon (also recorded). I sent the item to the seller on 04/17/2023. Tracking number: **** **** **** **** **** 12. The seller received the item on 04/20. The seller signed that they received the item as well. From the email Amazon sent me on 04/12 they told me I will receive my refund within the next 3-5 business days. I haven't received my refund yet. Amazon told me there is nothing they can do, and they won't refund me. The seller said they won't refund me. I have spoken to multiple representatives and managers. No one helped me. Now Amazon and the seller has my money 371.99$ and the product I returned back. Please help me in getting my refund please. I don't know what else to do here. Please help I have been very patient, yet no assistance from Amazon has corrected this issue.
Business Response
Date: 07/14/2023
Hello,
We have decided to reverse our original decision. On this order, you have now received a total refund of $371.69 back to your original payment method.
Thank you
Amazon
Customer Answer
Date: 07/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

**********************************************************
Initial Complaint
Date:07/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought touch up paint from Amazon and it is dried up can not use
Business Response
Date: 07/13/2023
Hello ****,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue with your marketplace order ending with #*****. We've passed your feedback to our business team.

We've issued a refund of $21.02 on July 12, ****************************************************************** 3-5 business days.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:07/12/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have received an email from Amazon that my personal account has been closed due to suspicion that it is linked to another closed account. This is my personal account, i have used it for the last 15 years, it has never been used or linked with another account. I have linked more than 6 devices which i cannot use right now because they closed my account and this is crucial to my family because part of these devices are used for health, kid care and personal care. Basically right now i have 6 devices that i cannot use at all, this is unjust and feels like i have spent money for not working devices.I would like to ask for help to reinstate my account immediately!
Business Response
Date: 08/08/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 8/8/2023 confirming account reinstatement.

Sincerely,

***
Amazon.com
Customer Answer
Date: 08/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:07/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
****************************** AWS is an accessory to the fact, their client whom AWS is hosting for has been notified due to the privacy opt out laws along with a cease and desist order needs to comply and get my private intellectual property off the Blockshopper.com website. The people at Blockshopper.com does not answer, does not follow the laws of federal laws and ********** consumer laws. I am given the runaround by AWS about signing on to a paid subscription in order to talk to escalation team supervisor which is extortion. I am requesting that AWS remove my private information off the Blockshopper.com website as it is my right to opt-out due to my privacy, stalking, id theft, they are selling my information, it is not for public display, and exploitation which is illegal.Blockshopper had an order a year ago which my information was removed, only to be put back without my consent on their website. Only one part is removed, the other part where it says look up homeowner is not removed.This link shows my private information on display.
Business Response
Date: 07/19/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I see that you are referring to the issue related to you AWS account.

Based on investigation, the concern team already informed you about the resolution and sent you the email with complete information.

I request you to go through the email as that is the final resolution and we don't have any further options.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 07/21/2023

Complaint: 20310331

I am rejecting this response because: Amazon is an accessory to the fact of allowing website post private information which is a violation of federal and ********** laws. However since the content in question has been removed. This case can be closed.
Initial Complaint
Date:07/12/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, my Amazon account was closed without prior notice and for reasons that are not consistent or true, they first informed me that they closed my account because it was linked to another account that had previously been closed for breach of rules, which is not true Since I have only had one account in my life, the second email I receive tells me that it is for making too many returns, which is not true either, since I have not made a single return in my life, I have never returned any item, and for Lastly, I am told that they reviewed my account again and that they are not going to return it to me for these reasons mentioned above, this is unfair since I have not done anything of what I am accused of, I received responses that seem automatic and they do not give me the opportunity to talk to a person who can help me, it seems to me something very unfair since according to what they tell me I can't open another account or buy again at Amazon since they are going to close any other new account that I make, this is something very unfair since I have not done anything of what I am accused of
Business Response
Date: 07/28/2023
Hello,
My name is ********, and I am a member of the Amazon Account ******************** team.
*************** on behalf of your BBB inquiry #********.
After further consideration, we have decided to reinstate your Amazon.com account. We would appreciate your input about anything we can do to help prevent such issues in the future.
We want your experience shopping at our store to be a rewarding one. If you have any order or account related concerns, please contact our
Customer Service team at the link below: **********************/contact-us
Best Regards,
Victoria,
Escalation Specialist
Amazon.com
*****************************
Customer Answer
Date: 07/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********************* ***************************
Initial Complaint
Date:07/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I write you regarding my Amazon.es (*****) selling account. I've exhausted all communication means with a dedicated team on the *** marketplace so I hope you can help me to escalate my concern.Originally my Amazon selling account was register as an "Individual" type of business. However, on October 20, 2022, Amazon asked me to transfer it to the "Business" type.I registered my company in the *** ("EGORA LLC") for this purpose. I sent documents confirming formation of the company, however, for some unexplained reason Amazon didn't accept these documents.I'd like to escalate this issue since I have a legit business and followed Amazon instructions.So, here is the correct Legal entity information for the selling ********** Legal entity type: Privately-owned business 2) Business name: EGORA LLC 3) Point of contact and beneficial owner (the only owner): ******* *************************************** 4) Business address: ****************************************************************************I attach the next documents to confirm formation of this company:1) Articles of Organization 2) Operating Agreement Please, review the situation and transfer my request to the leadership team. I followed Amazon rules and requests, but I just receive templated responses that I'm not allowed to sell on Amazon.es.
Business Response
Date: 12/06/2023
Hello,
The email address through which this complaint was raised, ************************* is associated with an Amazon account registered in the Amazon ***** store.

We recommend that the seller sends information about this complaint to Amazon through the channels offered to the seller via email or through the sellers Account Health Dashboard in Seller Central.

Thanks,
The Amazon Seller Performance Team
Initial Complaint
Date:07/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been restricted from reviewing items due to having "suspicious activity on my account". When asked for explanation and explaining what I think would be the cause, I did not get any other info. I then was ignored. I THEN found out my restrictions further went along with restricting my IDEA Lists, which, I didn't know was for anything else other than creating another type of list for myself. When asked for explanation of why this occurred all of a sudden and for help to gain access to my items within the lists, I was continuously given a templated message. Absolutely nobody who I've reached out to has helped as I've been sent to the exact same department to contact. Today, I get a message that I have continuously returned in damaged items for a refund and I am absolutely LIVID! I have never sent in or taken advantage of the return policy. I haven't been given ANY evidence to prove their accusations against nor can I get anyone to talk to me about this. It seems that the newest accusation is in retaliation and to shut me out of my account for No Reason!
Business Response
Date: 07/14/2023
Hello,

Thank you for your inquiry. We have noticed some unusual reviewing, rating, or voting activity associated with this account. As a result, we removed all of this account's reviews, and the account is no longer able to contribute reviews, ratings, votes, customer questions and answers, and other related Community content.

Why is this happening?
Customer reviews, ratings, and votes are meant to help customers make informed purchase decisions through unbiased product feedback. Reviews, ratings, and votes that violate our Community Guidelines and our Review policies are not allowed.

This account can no longer contribute content for one or more of the following reasons:
-- Elements of the account indicate a relationship with sellers, publishers, or other reviewers on the reviewed products.
-- Reviews, ratings, or votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
-- The account requested free or discounted products in exchange for reviews, ratings, or votes.
-- The account was created for the primary purpose of writing reviews, ratings, or votes that violate our policies.
-- An unauthorized party may have accessed this account to write reviews, ratings, or votes.

To learn more about this policy, go to "Community Guidelines":
*****************************************************************************

Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
-- Evidence or examples that demonstrate that your account complies with our policies.

To contact us about this decision, please reply to this email.

The Amazon Review Moderation team
Customer Answer
Date: 07/16/2023

Complaint: 20309869

I am rejecting this response because:
- The screenshot that has been sent in by the company is not the original reason of my complaint, however, does show that after reaching out to the
*************************************** email address for the original complaint, does show my reasoning for why I feel this particular email from the **************************** was in retaliation. If you'll see in the emails following the companies email that they sent in, the response by amazon explains that instead, they sent that email to understand how to better my shopping experience. After reviewing my account, I have not had returns that would spark concern. Over the past year only, I've returned about 11 products, all which have never been sent in damaged or any other condition in which I've received them, contrary to what the company is claiming. Upon asking for evidence regarding these claims, my many requests have been ignored. Additionally, I'm not sure anymore as to whether this email was indeed in regards to "suspicious returns" or due to "understanding how to better my shopping experience".
Now, back to the original reason for this complaint.. Since 2020, I have received restrictions on my account due to claims that I've made suspicious reviews. Again, I have asked for evidence or a better explanation of why this occurred to better understand what triggered this. I have asked when I realized some reviews were being deleted, yet was given a templated response. Furthermore, it wasn't until the end of 2022 that I realized my Idea Lists were restricted out of nowhere. Upon asking for a reason, I was given the same templated response and nothing more. In said response, there are a few links provided, there is nothing that explains why my idea lists would be restricted from access. Also, as I have tried to email and explain to this team, this specific link that they send in their templated response does not work:
-- Anti-Manipulation Policy for Customer Reviews: ***********************************************************************************
Again, I could not find any reason why my idea lists would be restricted. Along with this, I've reached out to customer service on SEVERAL occasions to try and find a reason or solution to gain access to my idea lists so I could grab the items I've saved on these lists, even the customer service support representatives that I've reached out to over the course of these 3 years have no idea as to why this would be a restriction either, and nobody can seem to figure out a resolution. (I never knew these were used for anything other than another list to create for my personal use). I currently have a customer service rep sending in an appeal upon my behalf to try and sort this issue out.
Lastly, I have also been ignored by the appeals-******************************* team on several occasions when asking for evidence or a reason for their decision to restrict my account, or when I have explained that I believe this decision to be in error. It is obvious someone reads these messages, and chooses how to respond.
I would like for everyone to know how impossible and unfair the Amazon company handles customer's issues such as mine, and despite your response or explanation given, it will not matter. I would like everyone to know that anything that a customer writes in will not be heard and will be dismissed as mine has.
Due to these issues, I have lost access to years worth of saving items to purchase for my family for Christmas, birthdays, etc. I have been unable to look back at products I found inspiring or used as a personal goal to eventually purchase when I was financially able to.
Please let me know how I can provide more evidence or screenshots of all the emails.

Sincerely,

*********************************
Initial Complaint
Date:07/12/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on amazon website, the order number is 114-5237186-0144241. It was said delivered in July 1, while I didn't get anything. I tried my best to contact the third-party seller, amazon customer service and ****** But none of them were helpful. ***** said only the shipper can claim a lost. The seller refused to take action, since if he claimed, the tracking status will change, then I will get my refund and leave him with the trouble. And amazon choose to support the seller, since the shipping status said delivered. My refund request was declined by their a-z team, twice. It was a frustrating situation for me. I paid $467 but get nothing, and they kicked me around. ***** asked me to contact the seller, the seller ignored my request, and amazon didn't do anything, which disappointed me the most. Tracking information said delivered while the customer didn't get the package, is it never happened in ***? Also, amazon associate told me, the only way for me to get a solution within their system is go to police. report a stolen, they will give me refund. Which I did, but policeman said I need to contact ****** get proof of delivered first, so they can confirm it's not the driver didn't do his job. I attached the so-called proof of delivery in the document. You can see signature image is available but still need the seller to do his part. Another endless loop for me. Here I testify: I never receive the package, the ***** driver forged a signature as they sometimes did to save the time to find recipient. SSHEN is not my name. I would like a quick refund, not being kicking around anymore. thanks.
Business Response
Date: 07/13/2023
Hello,
We have reviewed order details and decided to reverse our original decision and ***** the claim in customer's favor. On this order, customer has now received a total refund of $467.07 back to their original payment method.
If customer has paid with a credit or debit card, the refund may take a few days to appear in their statement. If they paid with an Amazon Gift Card, the refund will be credited to their Amazon account.

Sincerely,
A to Z Guarantee Team
Customer Answer
Date: 07/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I received my refund now. And If the amazon team like, they can call New ********************** -**************, number ***************, to acquire a police report about the package lost. Tell the operator the reporter's name is ***************, he will provide a reference number.
Thanks for the quick respond. I hope this kind of trouble won't happen again.

Sincerely,

***************
Initial Complaint
Date:07/12/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am an Amazon Prime member and placed ORDER # ***-4094676-8299441 on July 11, 2023. The delivery said Prime 2-day shipping and was expected to be delivered on July 13, 2023. The email confirmation stated the item would arrive on July 13, 2023. See the supporting document. My card was charged on July 11, 2023, which indicates that the item was shipped, per Amazon policy. However, when I checked my Amazon account, it showed the item as not being shipped but scheduled to arrive on July 13th. As of July 12, 2023, the item now says it will come on July 14th, one day later than the advertised shipping date. I called Amazon, and the rep told me the item was shipped from overseas and would not arrive until July 14th. I explained that the site advertised July 13, 2023, as the delivery date, and they knew the shipping origin and my address. I placed the order based on what was advertised to me. I need the item on Thursday, and the change in the delivery date will not work for me. I asked for a refund. The rep stated the system wouldn't allow her to cancel the order. A different rep took over the call and said I had to wait until the merchant received the item back, and the merchant would then issue a refund in 3-5 days. I expressed that the merchant did not follow Amazon's policies by falsely advertising Prime 2-day shipping, charging my card before shipping the item, and now I have to wait 3-5 days for a refund. I asked the rep to cancel the order and issue a refund. She said she couldn't cancel the order or issue a refund at the time. I want a refund.
Business Response
Date: 07/13/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you did not receive your item Heavy Duty Utility Collapsible Wagon with All-Terrain 4in7in Wheels,Load 330 Lbs,Portable 150 liter large capacity.

I apologize for the inconvenience that you have experienced in this case. I've forwarded this feedback to the appropriate team for further review on it.

Upon checking I see that the package is returning to seller and the refund of $114.83 has been refunded to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

I've issued a $10.00 promotional certificate to your Amazon.com account for any inconvenience , which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com.

Your patience and understanding are greatly appreciated.

Regards,
Pratap

Customer Answer
Date: 07/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****************************************

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