Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,422 total complaints in the last 3 years.
21,537 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im a private label seller and need some help to gain proper consideration from Amazon (merchant A28ZUM5K3B18V5). In 2022 my selling account was suspended for violations of the review policy. The steps Ive taken to rectify my mistakes are detailed in a comprehensive plan of action, which was requested by Amazon. With Coincern all replies to my appeals all read as if I have no option for recourse- theyre worded as if this is a repeated incident when it is not.As a newer seller, I was not properly versed in Amazons policies or opportunities for promoting my product/brand and made mistakes with the launch of my first product. I had no idea that Amazon offered so many options through their own services and programs to help me promote my product. I bet if I had more sales or were a better-established brand that Amazon would be more forgiving, or would have alerted me to those opportunities, and I would not be in this situation now. Now that I am better educated on Amazons policies, I can guarantee I wont make similar mistakes moving forward. I just need someone at Amazon to properly review my account to see this is not a repeat problem and consider reinstating my account so that I can do things the right way.
Business Response
Date: 07/14/2023
Hello ******,

We reviewed your account and the information you provided, and decided that your Amazon seller account will remain deactivated. Continue to ship open orders and respond to customer inquiries to avoid further impact to your account. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with ********* withholding policy":**********************************************************************************

You can see your balance and settlement information in the "Payments" section of Seller Central. If you have questions about those, write to: ***************************************

Why did this happen?We have made this decision because you have continued to manipulate ratings, feedback, or customer reviews on **********************. We have a zero-tolerance policy towards any customer reviews violations. To learn more about our "Customer product reviews policies" go to Seller Central:*******************************************************************************

Seller Performance Team Amazon.com
Initial Complaint
Date:07/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has closed my account saying I had too many refunds for a large amount of orders when the account hadnt even returned a single order yet. And this was right after I was approved for their prime card which gave me a $200 amazon gift card which I was trying to use for college material as I would be going to college soon. And not only that, the card is deadweight now as Im not allowed to make a new account making the card worthless. I simply wish for my account to be reinstated.
Business Response
Date: 07/25/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account is directly related to another account which has been previously closed due to the violation of our policies.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 13 July, 2023.

Sincerely,
*****
Amazon.com
Initial Complaint
Date:07/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I noticed charges from Amazon for $16.18. I called my bank and they said it was a charge for prime membership. I didn&#**;t order or authorize it. I did make a purchase from H3636373035323738**H but didn&#**;t know that I had prime. The seller said it was free shipping. When I contacted Amazon they said they would only give me $9 back since I made a purchase.
Business Response
Date: 07/18/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided.

For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research.

You can look up your orders online through Your Account ***********************/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:07/13/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
7/13/2023 i tried to get the representative to update phone number. He was rude because he couldn't understand me. I told him if he's having trouble understanding me et me speak to someone else or supervisor he refused. He became annoyed when i refuse to keep repeating my email for verification. I told him this is private information and i wast going to yell it out. He said because i refused i have to call back but wouldn't transfer me to his supervisor or someone who spoke who spoke english better
Business Response
Date: 07/14/2023
Hello ********,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the inconvenience you've had with our customer service.

Your feedback about our customer service has been forwarded to our business team for further review and the associate will be coached for the same.

Customer feedback like yours is very important in helping us continue to improve our website and services.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 07/25/2023

Complaint: 20316637

I am rejecting this response because: I need the my password reset ask i mention before my old number is no longer valid

Sincerely,

***************************
Business Response
Date: 07/28/2023
Hello ********,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know that the issue is still not resolved.

We request you to write us back with the below information:
Name on the account:
Contact number:
Time Zone:
Time window to call:

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 08/01/2023

Complaint: 20316637

I am rejecting this response because: Until the matter is resolve . My name is *************************** contact number now is **********. My time zone is Eastern time. Again my old phone is not validate and i cant get into the account. I been sending complaints since early July. I want to cancel this account because i believe they are trying to have me pay the upcoming monthly fee after my free 30 days even though i haven't been able to use the account. Call time about 8pm

Sincerely,

***************************
Customer Answer
Date: 08/01/2023
i still cant get in this account. theres no dropped down for different phone number. I keep repeating that and cant get in my account. ********************** customer service is horrible no good communication from staff. It shouldn't take this long to resolve the issue. Please note if they charge my account ill be upset
Customer Answer
Date: 08/01/2023
i still cant get in this account. theres no dropped down for different phone number. I keep repeating that and cant get in my account. ********************** customer service is horrible no good communication from staff. It shouldn't take this long to resolve the issue. Please note if they charge my account ill be upset
Customer Answer
Date: 08/22/2023
I want to expedite my complaint against Amazon Prime. I told them i wanted this account closed because i didnt have access. They never gave me access to the account after complaining my phone had changed. They still went into my account and took payment out. I am outrage because i been trying since July 13 2023 to have access to my account. Now, they taking money from me knowing i cant get into this account. I want to expedite the charges and leave a bad review.

AUG202023

Amazon Prime*TO4AC6IK1 Amzn.com/billWAShopping

-$16.32
- Summary
- Breakdown
Help

DESCRIPTION

Amazon Prime*TO4AC6IK1 Amzn.com/billWA

ACCOUNT

VISA CLASSIC VARIABLE *******335-0931

CATEGORY

Shopping

AMOUNT

- $16.32
Business Response
Date: 08/24/2023
Hello ********,

Thank you for writing back to us.

We're sorry for the incorrect information you've received because of the confusion with your account.

Since you've contacted us from this email ID, we could locate an account with it. However, the account does not have any active transactions on it.

The charge ID you've provided from your statement is associate with an account registered with mobile number and you were charged for prime subscription on that account. I've now cancelled the subscription and refunded the charge to your payment method. It will reflect in 3-5 business days.

If you need help in accessing your mobile account, please write us back and with the below information and we'll arrange a call for the same.

Name on the account:
Contact number:
Time Zone:
Time window to call:

We hope to see you soon.

Best regards,
Abhishek
Amazon.com
Customer Answer
Date: 08/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:07/13/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered some curtains from Amazon through a third party seller and the merchandise was defective. I tried sending the items back to the seller with no success. The address that they gave me was invalid. I was told this by the ************** when I tried to send it but I mailed it anyway. It was returned to me RETURN TO SENDER no such address or person. I have asked the seller to give me a valid address and return my money but they only responded by saying that I can order something else. I don't want anything else from them but my money which is $131.37. I have called Amazon over and over again for the past 4 months trying to get them to refund my money. I wanted them to send me a prepaid label so that I could send the order back to them but with no success there either. They have been saying that they are going to refund my money through their system complaint department but this is what they have been saying since March. Please help me to resolve this matter. Thank you.
Business Response
Date: 07/15/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email regarding the order 114-9936001-8317040.We have contacted the seller on your behalf kindly allow 2-3 business days for us to revert back with an update.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 07/15/2023

Complaint: 20316583

I am rejecting this response because: this is what they have been saying for the past 4 months with no resolution. I want them to refund my money to my account $131.37 and that would solve the problem. Thank you

Sincerely,

***************************
Business Response
Date: 08/01/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email regarding your order 114-9936001-8317040.We have requested a refund for USD ****** to your bank account. This refund should be posted in the next 5 business days. Please contact your card issuer for support in locating this refund.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 08/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Customer Answer
Date: 08/03/2023
Please use my email address you are currently using to communicate with me only... not the ************************ which is my home address. I added it to my response by mistake. Thank you
Initial Complaint
Date:07/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a seller on amazon, my account was deactivated because of a drop shipping policy violation. I explain to amazon that the error occurred because my account might have been hacked or a glitch in the amazon system, where products that have wrong prices when corrected, after some time revert to the original price. I attempted to fix the error and after a few minutes the products price reversed to the original price with the error. I deleted the products in hopes of re-listing them with the right price, but after a few hours all the products returned to my account without me knowing. During this time, many orders came in. I did not have the quantity to ship the orders, so I reached out to other sellers with the same product, bought them and had those products shipped to the customers. When those sellers ran out, I had to cancel the remaining orders. Amazon deactivated my account because of this stating that I violated their drop shipping policy. I agreed with them but also let them know that there was a reason for this. I tried to explain what happened but each time I did I was told I did not provide enough information. Amazon asked me to provide a reason why the issue happened, I did, what steps will I take to ensure it does not happen again, I did, but still all I receive from Amazon is - we received your submission but do not have enough information to reactivate your account. This business I have invested a lot of time and money in, and I need my account up and running to provide for myself and my family, and this is becoming really tiring trying to get this resolved.
Business Response
Date: 07/15/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on July 16, 2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 07/15/2023

Complaint: 20316579

I am rejecting this response because: Everything that was requested by the business i provided but the response remain unchanged. Need more information, when i asked what was missing, their response is they can't tell me what is missing. This is not acceptable, if there is information i need to provide i believe it is only right that they tell me what it is.

Sincerely,,
***********************
Business Response
Date: 07/28/2023
Hello,
We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 28/07.
Sincerely, Amazon.com.
Customer Answer
Date: 08/01/2023

Complaint: 20316579

I am rejecting this response because: Information attached that was requested but doesn't matter what i provide it is never enough.

Sincerely,

***********************
Business Response
Date: 08/06/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on August 6, 2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 08/08/2023

Complaint: 20316579

I am rejecting this response because: I sent the information they requested and amazon is still asking for the information i already sent them.

Sincerely,

***********************
Business Response
Date: 08/14/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on August 14, 2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 08/18/2023

Complaint: 20316579

I am rejecting this response because: This information that amazon is saying they requested I provided but amazon keep asking for more, and each time I provide what is being requested they ask for more. When I provided the final piece of document they requested I was hoping that would be it, but again I am being asked to send all the documents again that I had previously sent. It's l like I am going in circles.

Sincerely,

***********************
Business Response
Date: 08/23/2023
Hello,

We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 23/08.

Sincerely, Amazon.com.
Customer Answer
Date: 08/23/2023

Complaint: 20316579

I am rejecting this response because: Amazon is still requesting documents that i have already submitted to them. I believe they are stalling and intentionally trying to not activate my account by requesting documents they know does not exist.

Sincerely,

***********************
Business Response
Date: 08/25/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 8/25/2023. Thanks,
Amazon.com Seller Performance

Customer Answer
Date: 09/05/2023
The issue has not been resolved, Amazon still did not reinstate my account they keep asking for more information that i have already provided.
Business Response
Date: 09/08/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods 8th September 2023.

Sincerely,
Amazon - Seller Performance.
Initial Complaint
Date:07/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to bring this to the attention of the Amazon seller support team. I am the owner of the Mark&JaneLLC registered seller account, which was deactivated almost two (2) years ago due to unfulfilled orders from my account. I informed them that this situation was due to a massive increase in orders from our supplier due to the pandemic, which led them to cancel several of our orders that we had already marked as SHIPPED, which made it necessary for us to cancel them as well. I explained that my team and I immediately contacted the affected customers to inform them of the situation and make the respective refund.I have sent several appeals to address the violation and demonstrate that we have taken the necessary measures. I have attached receipts, invoices, and identification documents for myself and my store along with screenshots showing that refunds to affected customers were made immediately. We have followed up on the appeal, adding what they suggested, presenting a plan of action (POA), and sending the request almost on a daily basis, but we have not been able to obtain a substantive response from Amazon or a solution to the case of my store. That is why I present this complaint requesting you to draw Amazons attention to our appeal.I hope Amazon will review and assess our appeal and release the funds and unlock our US seller account. I am looking forward to your positive response on this matter. Thank you for your help in solving this problem. If you have any questions, feel free to contact me.We hope this explanation is sufficient. Thank you for reading our letter.*******,***************************** ************ *************************************. ************. ** ***** ********************** **********
Business Response
Date: 07/15/2023
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on July 15, 2023.
Thanks, Amazon.com Seller Performance
Initial Complaint
Date:07/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, My seller account was deactivated in error on Amazon. Amazon is completely inactive. They declined my documents and the appeal without any valid reasons. When they rejected my documents, I lost my money due to their negligence. I do not have any other accounts because it's prohibited. My account ******** was deactivated due to related to "Botashka" seller account. The real owner of this seller account is Botagoz Sovetkhanova. Botagoz Sovetkhanova was my ex-business partner. But I stopped working with her a long time ago due to the threat of violating Amazon Policies on her part. I have never been a fan of infringement and have always followed Amazons Policies. Therefore, I terminated my association with Botagoz Sovetkhanova in advance so as not to be implicated in violating Amazon Policies. I have always been an honest seller and remain the same. Amazon is ruining my companys reputation as a seller. The deactivation of my account hit my rating hard. In fact, I have not violated any of Amazons Policies. Amazon's arguments are unfounded. As you may see from the attached documents, I started cooperation with Botagoz Sovetkhanova on May 15, 2023 (see Partnership Agreement). On July 2, 2023, I notified Botagoz Sovetkhanova about the termination of our partnership (The Notice of Dissolution of Partnership is enclosed). Botagoz Sovetkhanova and I conducted a partnership meeting where we signed and notarized all other documents to finally terminate our partnership (please, check the Partnership Dissolution Agreement and Letter of Settlement Payments). But Amazon Support does not show any desire to really look into my problem and clean up the reputation of my company, which Amazon illegally ruined. Therefore, I request Amazon Support to review my Plan of Action, the documents I attached and reinstate my account.I kindly ask you to reactivate my seller account ************* regards
Business Response
Date: 07/16/2023
Hello Yerke777,
We have decided to reinstate this account and an email was sent to them informing them of this decision on 07/16/2023.
Thanks, Amazon.com
Seller Performance
Initial Complaint
Date:07/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a couple of items from Amazon I had to return the items it has been over 30 days since those items were received in their processing center I have already been told that I would get a refund I have not received my refund and now theyre saying that I have to wait an additional 30 days
Business Response
Date: 07/14/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern related to the refund of the orders and have looked into the matter. While we regret the misunderstanding in this case, we are not able to issue a refund at this time.

We need the physical returns of the correct items verified in processing before a refund can be issued. In this case, a replacement was shipped in additional to the original order, but we only received one item.

I recommend you locate the replacement items corresponding to the returns and send them in for processing. You can reach Customer Support for assistance with a label.

While I see you are not happy with the response, this is the best answer be can offer.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 07/18/2023

Complaint: 20316082

I am rejecting this response because:
The original items were never received so I requested a replacement the replacement was still delivered to the wrong address as well but fortunately since she knew I was looking for it my neighbor brought it to my house. I returned the items because they were no longer needed. I have already explained this to Amazon and someone from your department said that I would receive my refund.

Sincerely,

*************************
Initial Complaint
Date:07/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Item is missing from Order #***-2620279-6112249 there was only 1 item instead of 2 I tried to contact Amazon one of the agents his name was ***************************** | **************** was beyond rude and bad he closed the chat window very aggressive and impolite. The missing item is the prizim curler
Business Response
Date: 07/14/2023
Hello Ms ******** style="color: rgb(0, 0, 0); font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12.16px;">
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the missing items from the order #***-2620279-6112249.

As requested by our specialist team please write us back with an incident report.

Please reply to this email with your responses to the following questions in English or Spanish from the email address associated with the Amazon account that you used to place this order.

Youre able to send your responses directly in an email or through an attachment such as a PDF or JPG file.

The Incident Report has to be completed before September 11, 2023 to be considered for review. Send one set of responses for each package that you didnt receive. We typically respond in about 1-2 business days.

After you submit your Incident Report, you may be asked to complete additional steps before we can complete our investigation.

Incident Report

1. Order number:_______________

2. Today's date. (MM/DD/YYYY) :_______________

3. Package tracking number:_______________

4. Name of the items you didnt receive:_______________.

5. Is it your first Amazon package at this address that was marked as "Delivered" and you didn't receive it?_______________

6. If no, how many times it has happened? _______________

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 07/14/2023

Complaint: 20316068
l have provided all those info previously plus they have all those information
I am rejecting this response because:

Sincerely,

Sana Alchy
Business Response
Date: 07/28/2023
Hello ****,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

Further to our previous correspondence, we've not received the incident report.

We request you to write us back with this report in the exact format requested for further assistance.

We hope to see you soon.

Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 08/01/2023

Complaint: 20316068

I am rejecting this response because: I have provided the information previously to the customer service agents I explained that the item was missing from the delivered package I should have 2 items in the box and it had 1 only

Incident Report

1. Order number:114-2620279 6112249

2. Today's date. (MM/DD/YYYY) :8/1/2023

3. Package tracking number:Tba3076139330735

4. Name of the items you didnt receive:prizim 1 inch wavey professional

5. Is it your first Amazon package at this address that was marked as "Delivered" and you didn't receive it? this item was missing from the package that should have 2 items but only had the other item.

6. If no, how many times it has happened? N/a

We hope to see you soon.

Sincerely,

Sana Alchy
Business Response
Date: 09/02/2023
Hello ****,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Further to our previous correspondence, I can confirm that we've now requested a refund of $71.54 to your payment card. This refund should reflect in your payment method in 3-5 business days.

We hope to see you soon.

Regards,

Abhishek
Amazon.com
*****************************

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