Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,616 total complaints in the last 3 years.
21,954 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon,I placed ORDER #***-7584301-8226641 with Amazon and the package "delivered" to me on July 11, 2023 was NEVER DELIVERED TO ME despite delivery instructions. I live in an apt complex with several parking lots.It is unbelievable and downright insane that I have to file a BBB claim to get my hard earned money back. How do you steal a customer's money and refuse giving the money back (or replacement goods) to the customer when they don't receive their goods? What type of unethical business practice is this? It feels exactly like theft and as if I'm being scammed by your company.You refuse to refund me or send a replacement for a misdelivered package that one of your contracted drivers misdelivered to the wrong address. You also keep insisting that the item was delivered to me even though it wasn't. And bow you are telling me to file a police report for a MISDELIVERED (NOT STOLEN) ITEM.I have confirmed with the police. The police are not equipped to deal with matters like this and they are not able to do anything about misdelivered packages due to the drivers' incompetence. Not to mention, the police **** in my area are facing staff shortages and heavy case loads. In this instance neither I or the police can file or process a false police report about a "stolen" item was never received or delivered to me in the first place. The responsibility lies solely on Amazon.com (the merchant) and its contractors (delivery drivers). I have also already confirmed several times that the package was never delivered to me.Since your team has been thoroughly unhelpful with this matter, having me go around in circles, and want to keep my money / goods hostage by dangling a police report requirement that is impossible to meet in this situation in order to get my owed replacement / refund, you can consider this Amazon.com customer lost for good.I will make sure to go out of my way to purchase goods and services moving forward. Goodbye.From,********************
Business Response
Date: 07/22/2023
Hello ********************,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your items from order in question.

Based on the outcome of our investigations, we believe the Items was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:

- Information collected at the point of delivery.

- The package weight and reported condition upon delivery.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state, be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

- The name of the police department.

- If the Police Report was created over the phone: The name and badge number of the reporting officer.

Were unable to accept Police Reports that are in pending or any other incomplete status, as well as reports not filed in the local jurisdiction in which the package was reported as delivered. The Police Report must be filed before 45 DAYS AFTER THE DELIVERY DATE to be considered for review. Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Thank you for your understanding.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/25/2023

Complaint: 20313872

I am rejecting this response because:
This is the same, canned, unhelpful copy and paste response that the Amazon team keeps spamming me over and over again. I HAVE HAD ENOUGH. Harasankar M, *****, *******, ******, and the rest of the Amazon representatives have been EXTREMELY unhelpful and inconsiderate in this matter. I need this case reassigned to someone in the Amazon *******, Washington HQ. I need to be connected to the Amazon Headquarters located in *******, Washington, ** and speak to someone directly from the Amazon **************** of *******, **, *** NOW. That's just how seriously fed up I am with overseas and regular Amazon.com Customer Support and their horrible customer service. What ********************** is now doing is monetary theft and fraud. This is downright unacceptable. Escalate this NOW. I want to REPORT that assigned Amazon delivery driver of my misdelivered package for Tuesday, July 11, 2023 as they need to be REPRIMANDED by AMAZON.COM, and I want my money back RIGHT NOW.
And since you, Amazon.com, want a "report" so **** bad, here's special, valid report attached below that any state, local, police, or federal government agency can pull up.
NOW PLEASE GIVE ME MY MONEY BACK AND REFUND ME.

Sincerely,

********************
Initial Complaint
Date:07/12/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with Amazon on June 9, 2023 for a certified renewed ********* Surface Laptop 3 order #***-4503664-6129064 for $422.57. I received a notice that it was delivered on Monday June 12 via ****** I work from home so as soon as I received the notification from ***** that it was delivered I looked for the laptop. However, it was not delivered to my house and the picture that was included with the tracking from ***** was not of my front door. I contacted Amazon that same day and they told me to look around my neighborhood, contact ***** and file a police report. After many phone calls and emails they confirmed the report was closed on June 15th and said they would issue the full refund and also sent me an email confirming the refund. I waited the 3-5 business days and when the refund never arrived back to my original payment method I called them again on June 21st. I was told that the refund was denied and that they could not provide me more information over the phone but I would receive an email. I received an email asking me to reply to that email with all information. After about 15 emails going in circles, I kept being told I received the package and I kept sending them a copy of a letter I got from ***** confirming that I never received the package, I emailed the Amazon Executive Customer relations team. I spoke with **** from this team on June 26th and she confirmed that she would issue the refund via phone and email. Again I waited the 3-5 business days and never received a refund. At this point I filed dispute with my bank. Then I received an email on July 2nd from Amazon saying that my refund is currently still on hold pending the outcome of a charge dispute filed with your credit card issuer. My bank said that Amazon can still issue a refund when a charge is in dispute especially because that would settle the dispute. Amazon wants me to cancel the dispute so they can issue a refund but I do not trust them now.
Business Response
Date: 07/26/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email.We have contacted the seller on your behalf,kindly allow 2-3 days for us to revert back with an update.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 07/26/2023

Complaint: 20313856

I am rejecting this response because the reply from Amazon does not make sense. Amazon has repeatedly told me that they are the ones responsible for this item because they were handling the shipping on this item not the seller. In addition, I reached out to the seller at the beginning and they confirmed that I needed to contact Amazon about this whole issue. I do not understand why now 45 days later after ALL of the emails and phone calls back and forth Amazon would need time to contact the seller a

Sincerely,

***********************
Business Response
Date: 08/02/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email about order 112-4503664-6129064. We have researched this matter and confirmed that the dispute in question has been resolved in your favor.Please contact your card issuer for more information about reimbursement for this purchase.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 08/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thankfully my bank was able to resolve the dispute in my favor because Amazon never issued the refund or responded to the requests from my bank for information regarding this issue.

Sincerely,

***********************
Initial Complaint
Date:07/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a VELPEAU Arm Sling Shoulder Immobilizer from Amazon. I received the product in April, and it only began to show signs of being defective after couple months of use.Given the nature of the product, these defects were impossible to notice within the 30-day return window. However, when I reached out to the company seeking a resolution, I was told that they could not accept a return or provide a refund because more than 30 days had passed since the delivery of the product. This seems unjust, as the defects of the product were not immediately apparent and only showed up after the product was used for an extended period of time.I believe the company's return policy for this type of product is unreasonable and unfair to consumers, as it does not take into account the possibility of latent defects that only become evident after prolonged use.In the interest of fair business practices, I am seeking a full or partial refund. I am hopeful that the company will honor its obligations to consumers and rectify this situation.
Business Response
Date: 07/14/2023
Hello,

I'm ***** from Amazon.com.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Customer Answer
Date: 07/15/2023

Complaint: 20313774

The order number is 112-4095933-2947468.

Sincerely,

San *****
Business Response
Date: 07/28/2023
Hello San *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Because more than 30 days have passed since you received this item, we can no longer accept a return.

Our returns procedures state that within 30 days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund.

Eligible baby items purchased from or fulfilled by Amazon can be returned up to 90 days after delivery.

I'd recommend consulting your owner's manual and/or contacting the manufacturer to see if the problem in question is covered by the manufacturer's warranty.

Most manufacturers list contact information on the product packaging.

If you can't find the information there, you might want to try doing a web search to find their phone number or website.

Regards,

*****

Amazon.com
*****************************
Customer Answer
Date: 07/31/2023

Complaint: 20313774

I am rejecting this response because:
I found this to be very unacceptable. Such a bad company with no respect to its customers.
Sincerely,

San *****
Initial Complaint
Date:07/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon emailed me an opportunity to sign up for the possibility of receiving an invite to purchase an item on Prime Day. They never had any intention of me or anyone else being able to purchase this item at invite price. When I asked the criteria for getting an invite I was told it is confidential. So it is either deceptive fraud to get consumers interested in product and never allow them to buy it at invite price or the invite goes to employees. I am sure it is both. Amazon is disgusting. There are thousands of comments about this online and many news agency stories. It's marketing fraud. They had no intention of ever giving me the invite price. I just want the item at the invite price. If you go on the website the invite price is there, but you are only allowed to add item to your cart at regular price. Fraud.
Business Response
Date: 07/15/2023
Hello *****,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand your concern regarding "Invite-only deals".

Invite-only deals are for limited quantity products. Not all invite requests will be granted.

If you are not selected to participate in the deal, we will send you an email notification. You can also see messages in your Amazon account (Your Account -> Your Messages).

For more information in this regard please visit the below mentioned link:

************************************************************************************************************************************************

Once the deal is over we will not be able to provide you the item at the deal price. Your patience and understanding is appreciated.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/18/2023

Complaint: 20313753

I am rejecting this response because:
All they did in their response was tell me what an invite only deal is like I'm some kind of idiot. THEY COMMITTED FRAUD!! NO INTENTION OF EVER SELLING THAT **** AT INVITE PRICE!! THEY GAVE CONSUMERS FALSE HOPE. THE **** SAT THERE ON THEIR WEBSITE SHOWING INVITE PRICE ON PRIME DAY!!

Sincerely,

************************* Ciftcioglu
Initial Complaint
Date:07/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This order was placed by Ebony Chamber for her mother ***********************. All question should be directed to her since she received and pay for the items. Order place on July 11, 2023 on Amazon prime day. The item order was the Blink outdoor (3rd gen( * solar panel charging mount and blink add on sync module 2, for 74,99. I also order the Blink outdoor 3rd gen with solar panel for ***** When the items was received I notice that camera for ***** did not have snyc module in the box. IT came is separate shipment. That when I notice that I was charged ***** for snyc module. When the description clear stated that snyc module was included in the price for *****. When I contact amazon I spoke with several customer ******************** rep. and I explain to them the problem. And I got from them was that because the sync module was a separate shipment that I would be charge for that shipment. But I told the ** that I should not have been charge because the price of the sync camera was included in the price of *****. Every time I explain to them the problem they kept telling me that because it was shipped separate they charge for it. if you add the price 74. 99 and they ***** is total of ****** more then the ***** they were advertised for.
Business Response
Date: 07/15/2023
Hello ***********************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand your concern about Sync Module 2.

I've checked the item on our website and I found the information is accurately mentioned in the Item Title Blink Outdoor (3rd Gen) * Solar Panel Charging Mount wireless, HD smart security camera, solar-powered, motion detection Add-on camera (Sync Module required) and also it is mentioned that -

"We want you to know

This product includes one Blink Outdoor camera and one Solar Panel Mount. A Sync Module or Sync Module 2 (sold separately) is required for operation."

Unfortunately, we're unable to issue a refund as the information on our product page is correctly mentioned for customers.

You can return most items sold and fulfilled by Amazon.com in new condition with all original packaging and accessories within 30 days of delivery for a full refund.

Our ********************* guides you through the process and gives you options for a return mailing label:

*************************************

Regards,

*****

Amazon.com

*****************************
Customer Answer
Date: 07/15/2023

Complaint: 20313688

I am rejecting this response because:

Sincerely,

***********************
Business Response
Date: 07/27/2023
Hello ***********************,

I'm ***** from Amazon.com. I thank you for taking time in writing to us.

I have checked the product page thoroughly once again, and found the information where it is mentioned "Sync Module 2 sold separately".

The information says "Includes one Blink Outdoor camera, one Solar Panel Mount, one mounting kit, one housing cover, one mount, and one right angle adapter. Sync Module 2 sold separately".

*************************************************

We request you to please help us with a screenshot of the page where in you're able to see Sync Module 2 is included with the item. We'll be happy to assist you further.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 07/27/2023

Complaint: 20313688

I am rejecting this response because:

Sincerely,

***********************
Initial Complaint
Date:07/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My order was with Amazon.com. Order number 113-4669886-5873850. Ordered on July 5, 2023. The item is the Funko Pop! Marvel Holiday: Guardians of The Galaxy 5 Pack, Amazon Exclusive. I purchase 2 of them at $9.99 each. One came damaged and I wanted to get a replacement. I tried to first do it on my own through my Amazon account. It was not allowing me to get a replacement/even exchange. It would only allow an outright return for refund. I did not want to do that since the price of the item had now gone up to $45.67 as of today 07/12/23. I did not want to return and repurchase it at 4 and 1/2 times the amount I paid for it. I contacted their customer service though their chat option. The representive stated that a replacement option was not available due to the item not being at the nearest fullfillment center. I told rep that it was rediculous that an item that they sold exclusively was not able to be replaced when it was sold and shipped by them. The rep just kept repeating that replacement was not an option. I was livid as why would a replacement not be an option when Amazon sell this product exclusively, and as of this complaint is very much available for purchase. In my opinion they did not want to replace it as it would force me to return it and pay for a new one at a nearly 400% higher cost. I would very much like to get a replacement and not have to pay the higher cost for one set, of what would have been four and a half sets when I purchased it. It seems like very shady practices that the company which sells and ships this item exclusively will refuse to replace the damaged one and ****** make you return it and pay 400% more.....very shady! I have attached the screen shots of the customer service chat exchange.
Business Response
Date: 07/15/2023
Hello ***********************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB Complaint and I'm sorry to learn your original order arrived in damaged condition. I understand you'd like to have a replacement, and unfortunately a replacement option is not available for this item.

We strive to maintain low and competitive prices on everything we carry. We constantly compare Amazon's prices to our competitors' prices to make sure that our prices are as low or lower than all relevant competitors. As a result, we don't offer price matching.

I've made one time exception to standard policy and added a gift card balance of $35.69 which is the price difference. You may use this credit to purchase the item at the previous price.

Please visit the link below to find instructions and a mailing label for returning your damaged Funko Pop! Marvel Holiday from the original order.

**********************************************************

Once the carrier has received your package, it can take up to two weeks for us to receive and process your return. Check on the status of your return by visiting:

**********************************************************

You can find information about returns and refunds by visiting: *******************************************

Regards,

*****

Amazon.com

*****************************

Customer Answer
Date: 07/15/2023

Complaint: 20313658

I am rejecting this response because:
First of all I am not asking for a price match. There is no one to price match with as you (Amazon) are the only seller because it is an AMAZON EXCLUSIVE item. Meaning it is exclusive to only you (Amazon).
Secondly your listing on your own site state that the item is eligible for return, refund or REPLACEMENT within 30 day of receipt. I have circled that statement in a screen shot from your own site. So you stating that replacement is not an option is basically lying or going against your own written policy. So you extending a one time exception to standard policy is an insulting gesture, considering your written policy is to offer a replacement.
Thirdly the amount of the gift card does not cover the entire difference in price, because I have to purchase it at the ridiculously higher price, there is also a corresponding higher sales tax. I paid $10.46 total and with the high price and tax I would have to pay $12.14 which is unacceptable. This is not just about $1.68, this is about the principle of the matter.
I have been burned by Amazon before on an item that was the wrong product. The rep at the time told me they would send my the correct item and I could keep, donate or dispose of the wrong item. I gave it to a co workers kid, then the next day I got send an email saying I had to return it. I called and spoke to a manager who told me that I had to return it, I told him that i had the screen shots of the conversation from the rep and he told me that he was a manager and he could override their decision and said I had to return it or I would be charged for it. I couldnt ask for the item back from a little kid, so I just bit the bullet on that one. So I am not giving even an inch on this one. Im tired of a giant company like Amazon taking advantage of a regular average person like me.

Sincerely,

***********************
Initial Complaint
Date:07/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon closed my account in 7/06/2023 without telling me the reason of closing the account , and they are not telling me how to restore it. They are not helping at all considering that my account has got about $3600 Gift card balance inside. I have redeemed the cards to my account and bought 3 laptops while the were in sale then they just canceled the order and closed the account.
Business Response
Date: 08/08/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Customer Answer
Date: 08/09/2023

Complaint: 20313617

I am rejecting this response because:
****** just toke my money. I have got $3600 gift card balance in this account and they are telling me per to there policy at least return my money.

Sincerely,

***** Alqady
Business Response
Date: 08/17/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 14 July, 2023.

Sincerely,
Amazon.com
Business Response
Date: 08/24/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 14 July, 2023.
Customer Answer
Date: 08/25/2023

Complaint: 20313617

I am rejecting this response because:

the termination was incorrect as I did not violate any policy, they just closed the account because of the huge gift balance inside. if they were honest, they could have at least let me use my balance and did not cancel my orders.

Sincerely,

***** Alqady
Initial Complaint
Date:07/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is promoting False advertisement. I purchased a 3 pack of ***** ******************* brief.However , Amazon only sent me one. When I contacted Amazon the supervisor ******** stated I was only suppose to receive one despite the website's description.I am very disappointed and would like to issue a false advertisement claim. I want to be issue the other two pair and get compensated for all the time Amazon is stealing from me. Because they refuse to take ownership, despite me providing them evidence via email .Lastly, I would request Amazon to remove the listing to prevent customers from being robbed of their funds.
Business Response
Date: 07/15/2023
Hello,

I'm ***** from Amazon.com.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Customer Answer
Date: 07/17/2023
The order number was provided in the original complaint. Here it is again Now let's see how you can make this right as an Amazon employer..

ORDER # 112-3449882-4886658
Complaint: 20313493

I am rejecting this response because:

Sincerely,

***************************
Business Response
Date: 07/28/2023
Hello ***************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry for the trouble with your order. We'll investigate further and make sure this doesn't happen to anyone else. In the meantime, the item may temporarily be unavailable to purchase from Amazon.com, though it may be available from other sellers on the Amazon.com website.

You can arrange a return through the *********************** *************************************). The ********************* walks you through the return process and automatically contacts the seller on your behalf. Once you submit a return request, the seller will respond with either a mailing label or additional instructions, typically within two business days.

We will send you a confirmation e-mail once we have received your return and afterwards when a refund has been processed.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 08/05/2023

Complaint: 20313493

I am rejecting this response because: This false advertisement still remains on Amazon's website. Therefore, send out my two other pair of boxer briefs that I paid for /

Sincerely,

***************************
Initial Complaint
Date:07/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I've been making orders lately on my main amazon account. Tonight I decided to buy a $70 amazon gift card for my brother but as soon as I bought it my account was temporarily put on hold. I decided to come here for help because this is not the first time it has happened to me. I did not sign in and fill out the form as yet due to the fact that I know even after putting all the correct information in, INCLUDING MY BANK STATEMENT which literally shows 100% proof that it's I own the card being used, amazon will close my account. Last night another account was closed for me because it said that "this account is related to other accounts that have been closed". Now, the account I just tried to purchase from is my main account I've had it for years so I don't see why you guys are doing this to me. If that was a new account then I'd understand but it's been made for a long time with a lot of purchasing history so you guys should know by now that there is no suspicious activity going on. I want my account to be unlocked as soon as possible especially because I had orders I was sorting out on there aswell as amazon prime. I don't want to have to go through all this stress again just for me to get some email saying my account will be locked due to it being related to other accounts that have been closed or that you couldn't verify that the payment method is mine... because it clearly is. My brother and I are just trying to order stuff while prime day is available but I keep getting put through all this which is really unnecessary. You can request literally anything from me to show you its my payment method which is completely legal and not suspicious at all.The last thing I tried to order that made me end up here was a $70 Amazon code for my brother on July 11,2023. Order number is #***-0668931-0061005 Regards,*********************************
Business Response
Date: 08/04/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2023-08-04 confirming account reinstatement.
Sincerely,
********
Amazon.com
=============
Initial Complaint
Date:07/12/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi Team, I bought a product of $1768.48 ($1235.44 through Discover Credit Card, $532.25 through Amazon Gift card and **** through Discover Rewards point) for "Lexicon ******** Power Double Reclining Loveseat with Center Console, Charcoal/Taupe Gray" through amazon on 12/29/2022. The recliner has some issues, so I raised a return request, and Amazon picked the item on 1/25/2023. Amazon took lot of time to refund my money and I was getting close to my billing cycle to pay the money to Discover Credit Card. So, I called Discover and they suggested me that: I can file the dispute because Amazon is delaying in refunding my money and I provided all the documents (related to return) to them. On 2/25 Amazon processed my return and refunded only $533.04 back to my credit card but they didn't refund the remaining $1235.44. On 7/3/2023 Discover put the dispute on Amazon's favor and didn't pay $1235.44 to me. I sent an email to Amazon and they wrote me that "Discover can put the dispute on my favor" but Discover is not ready to do that because Amazon shared some documents to Discover stating that "to put the dispute in Amazon's favor". I sent couple of emails to Amazon to refund the money to my credit card but they are not responding. Discover representatives are telling they can't do anything because the dispute is in Amazon's favor and they suggested me to file a complaint with Better Business Bureau to get the refund. I don't know how to get my $1235.44 so I filed a complaint here. I returned the product and have all the documents to prove.
Business Response
Date: 07/17/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
Thank you for your email. We have requested a refund for USD ******* to your bank account. This refund should be posted in the next 5 business days. Please contact your card issuer for support in locating this refund.

We appreciate your cooperation in resolving this matter.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 07/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Please initiate my refund $1235.44 to my Credit card.

Sincerely,

*********************

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