Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,493 total complaints in the last 3 years.
21,514 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a customer for 11 years and never had a problem. I was banned from leaving reviews in August due to ONE neutral book review that never even got posted, and all my reviews from the past decade, with hundreds of Helpful votes and product photos, were deleted. This seems really excessive.I have read through the community guidelines and I did not violate them.This book I reviewed was supposed to be a Romance, and instead it contained NO romance and a LOT of hateful political content - which was really surprising as that was never mentioned in the description. I did not like the book, but I still tried to be fair and polite. I gave it 3 stars, complemented the author's writing and said there were some good parts, but I also stated there was a LOT of political content so others would be aware. I also quoted the part of the book that made me (and many others) stop reading, where the main character uses the derogatory terms "SJW" and "TERF," and says "F America." I believe the algorithm flagged my review because of those derogatory words. However, those are THE AUTHOR'S WORDS, directly from the book that is for sale on Amazon. How does it make sense to punish me for quoting from a book that your company is selling? That's crazy - and a huge double standard. I never would have bought the book if I knew such language was used, so I feel misled by the item description as well. There are other reviews still up that are way worse than mine. All I did was discuss the content of the book in a neutral manner, so this restriction doesn't make sense. This is really unfair. I would like the wrongful community restriction removed from my account, my old reviews restored, and my ability to leave ratings and reviews given back to me. Please make this right. Thank you.
Business Response
Date: 09/21/2023
Hello,

We have reviewed the customer's account and we are unable to reinstate their review privileges.

We are unable to provide information on our investigation methods.
Initial Complaint
Date:09/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been buying a lot on amazon.com for nearly 10 years, I have nearly $200 left in my account and the ********************** account is registered for 1 year and can be used for a few months. My account was locked by ********************** for no reason, I provided all the documents at their request, they appropriated the money in the balance and the money used to register the prime account. I request ********************** to reopen my account and refund my money so I can use it.
Business Response
Date: 10/04/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

Sincerely,
Amazon.com
Initial Complaint
Date:09/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was looking for a watch for a birthday party. I researched online for a while and found that Amazon was $20 more but since I pay for prime shipping it would only take 2 days to get here. So I bought it on Amazon solely because it was listed as Prime. Only after I bought the item I received an email that said since you chose one day shipping it will get to you one day after it ships. Then I got a message saying it would be here on Friday. That's now 4 day shipping. I spoke to a representative who offered to give me $20 before I even told him about paying $20 more for the item so it would get to me faster. Also the website that was $20 cheaper listed the item would be here by Friday. Another reason I went with Amazon for Prime shipping. When I reached out to a supervisor I felt like he was blaming me for the issue. I advised him I would be contacting the BBB and he asked me if I changed my address after shipping. Also the person that offered me the $20 back told me I would have to contact Amazon again after it's delivered to have that processed. So now it's wasting even more of my time. They could have made it right tonight and they did not. Really unhappy with Amazon and considering canceling Prime and ordering through ******* since they are cheaper and I get the packages in the same time frame. I've been a customer for many years and I don't want to leave but this is getting really frustrating and happening way too many times. Why do I pay for Prime only to be tricked into buying items that won't actually be here in 2-day shipping? I am asking that Amazon makes this right.
Business Response
Date: 09/20/2023
Hello ************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the delivery issues for the Order ID: *******************.

I apologize for the inconvenience that you've experienced in this case.

Upon checking, I see that the payment was declined initially which pushed back the order confirmation and shipping.

However, I'll not be able to assure you but we'll try to get the order delivered at the earliest possible.

Like informed by the previous representative, you can get back to us once the order is delivered and I'll add $20 gift card ************** Account for the inconvenience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Arun
Amazon.com
***********************************
Customer Answer
Date: 09/20/2023

Complaint: 20624077

I am rejecting this response because:
Please do not put the blame on me for your websites mistake. The initial payment was declined and 5 minutes later I submitted it again so that definitely did not change the shipping time. Your website offered Prime that is clearly a bait and switch. How is it ethical to post something as 2-day shipping but after the person buys it change it to 5:00? And why can't you refund me the $20 now? Why do I have to wait and call back and waste even more of my time?

Sincerely,

*******************************
Customer Answer
Date: 09/22/2023
Did I not say this would happen?
Im escalating it now to a manager. Another 30 min waisted on this same issue
Customer Answer
Date: 09/22/2023
Did I not say this would happen?
Im escalating it now to a manager. Another 30 min waisted on this same issue
Business Response
Date: 09/24/2023
Hello Alyson St. *******,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience.

I'll surely take this as a feedback from regarding the order delivery issues and will forward it to the team for further review on it.

We'll ensure that these issues are not repeated.

Also, as requested I've added $20 gift card balance to your Amazon account.

You can view your balance and usage history in Your Account here:

*************************************************

Regards,

Arun
Amazon.com
*****************************
Customer Answer
Date: 09/25/2023

Complaint: 20624077

I am rejecting this response because:
I was told I'd be refunded to my bank. Not a gift card to spend more on Amazon.
Listing 2 day shipping then right after the item is bought changing it to 5 day is bait and switch. I found a lawsuit online about it. This isn't the first time you guys have done this. I've spent multiple hours now on this issue.

Sincerely,

*******************************
Business Response
Date: 10/08/2023
Hello ******,

Thank you for writing back to us.

I am ********* from Amazon.com writing to you on behalf of ****, who is out of office.

I see that the gift card of $20 issued on your account is used already on a order and now we are unable to provide any other refunds.

Thank you for your cooperation.

Best regards,
***************************** P

Customer Answer
Date: 10/10/2023

Complaint: 20624077

I am rejecting this response because:
II was told by Amazon I would get a $20 gift card as well as a refund of $20. That is not my fault that you guys messed up multiple times And now are messing up again. What you guys did was completely wrong and I have wasted so much time and energy on this. I was already told the refund was in process and I still don't have it. So now you guys lied about putting money back into my bank account. And that was before I even set up the Better Business Bureau complaint. You took it upon yourself to transfer a $20 credit when that was not the deal. The deal was $20 going back to my bank account. I plan on going to social media as well as jumping on board with the lawsuit that's going on. I'm so sick of this. It's happened so many times
Sincerely,

*******************************
Initial Complaint
Date:09/18/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom this may concern, On September 7th 2023 I registered to become an Amazon seller through Amazon SellerCentral. After going through the required registration and verification of my identity, my bank and or tax information my seller account was created and approved and I was charged $39.99 on 9/7/23(Documentation Attached).Once I got to my dashboard, I began to watch Amazon seller how-to videos to finish setting up other necessary task required for sellers.On the 14th I attempted to log into the account to continue my setup only to see that my account was CLOSED. I could not log in at all and my email was no longer recognized. I recieved no email regarding this closure. I hadn't even begun to sell anything and my card was charged with a closed account. I then reached out to the seller forum to ask about the account in which I was told i had to recreate the account again under ************************ to ask about the closure. I was able to register an account again with the email as if the 1st one was void.After registering the second time to get assistance from the initial registration. No one took any recollect to my initial registration. I was asked to verify my identy , my bank and tax all over again. I asked for help countless of times through the forum as there is no direct phone number for amazon sellers.I recieved no help. Every response I received was robotic and did not review or respond to the concerns I had at all. I ended my request pretty much just begging that the account be closed. I have already disputed the charges with my bank as I was not able to nor do I want to be an Amazon seller anymore. I want the Amazon account under ************************ DELETED. I am a small business owner and I was so excited about this but this has been by far my WORST. Im so dissapointed. Again this request is to have the Amazon SELLER ACCOUNT or any account under ************************ closed.All help and assistance is appreciated.
Business Response
Date: 09/20/2023
Greetings from Amazon,
We have gone through your e-mail and understand that you want to close your account.
Please be informed that we have verified that Selling Partner have not completed the sign-up process of your seller account.
Hence no further action is required from your end to close this account.
However, if you still wish to have this seller account closed, ****** should complete the registration of this account post which seller can raise a termination request.
To complete registration of your account, seller can visit:
*************************************************************************************
Once registration is complete, seller can visit the following help page to know how to close your account
*************************************************************************************************
Customer Answer
Date: 09/20/2023

Complaint: 20623578

I am rejecting this response because:
I have already registered per my email attachments on this case. REGISTRATION WAS COMPLETED 9-7-23 and I'm not, nor should I have to register again, verify again or place my bank info again.
What you are asking me to do I HAVE ALREADY DONE WEEKS AGO. DO YOU GUYS NOT SEE THAT I WAS CHARGED WEEKS AGO. At this point I am going to have to seek legal action because this is obscene.
Look at the attachments I registered verified and was charged WEEKS AGO and I'm not registering again. Close the account or I am taking legal action.

Sincerely,

*******************
Business Response
Date: 09/22/2023
Greetings from Amazon,
We have gone through your e-mail and understand that you want to close your account.
Please be informed that we have verified that Selling Partner have not completed the sign-up process of your seller account.
Hence no further action is required from your end to close this account.
However, if you still wish to have this seller account closed, ****** should complete the registration of this account post which seller can raise a termination request.
To complete registration of your account, seller can visit:
*************************************************************************************
Once registration is complete, seller can visit the following help page to know how to close your account
*************************************************************************************************
Customer Answer
Date: 09/22/2023

Complaint: 20623578

I am rejecting this response because:

Sincerely,

*******************
Initial Complaint
Date:09/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I initiated a return on Aug 22 and brought my item to the *** drop off on the 23rd where they scanned my QVC code and told me everything was all set. Now nearly a month later not only haven't I gotten a refund, Amazon shows that my item wasn't even scanned at ***! I called Amazon and they told me I need to wait until Oct 24th **** they can do anything. We all know this is a lie. They just want to push me off another month while I can barely keep food on the table after my husband's tragic sudden death. I did my due diligence. I need my refund!
Business Response
Date: 09/20/2023
Hello *******,

I'm Saud from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Firstly, I'm sorry that you're not refunded yet though you've returned the item. Upon checking, I wasn't able to locate an Order ID. I request you to please reply to this email with the associated Order ID.

Thanks for your patience and cooperation.

Regards,

Saud
Amazon.com
*****************************

Customer Answer
Date: 09/20/2023
Just as I responded to the email Amazon sent first to my personal email account before responding here - I am providing the order number. 113-8511430-7969051
Business Response
Date: 09/29/2023
Hello *******,

Thank you for the details.

Upon reviewing, I see that our specialized team handling this have emailed you on Monday, September 18, 2023.'Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item. If you haven't been issued a refund after 10/23/2023, we recommend that you reach out to the carrier that you used to return the item to Amazon'.

Thanks for your patience and understanding.

Regards,

Saud
Amazon.com
*****************************
Initial Complaint
Date:09/18/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Aug 11, I reached out to amazon about the order number 112-8475588-0637006. It was marked as delivered but I never received the item. I was asked to file a police report for the missing item and then contact Amazon. I did that on the morning of August 11th. The agent I spoke to reached out and contacted the police department to verify the police report. (case# *********, with ******************************) She stated that the police report was validated and she would process a refund for the order, and I would receive an email with confirmation details. I never received that email. I contacted Amazon again for a status and to inquire about the email, the agent I spoke to apologized and after doing research on his end, he went ahead called to validate the police report and processed the refund again. This time I received an email with the confirmation information. On Aug 18, and I followed up for an update because it has been 5 days and I had not received anything and the bank stated they did not have any pending refunds or transfers visible on their end. I also then realized that on the evening of Aug 14, I had received an email stating that I may not be refunded for this order. I was told twice that I would be refunded, and then I received an email stating that I may not be refunded. I did everything I was told to do and even filed a police report that was validated by an amazon associate, on two separate occasions. Why was I told twice that a refund was being processed, and then I receive an email stating that they may not refund my account. Every time I call and speak to someone they instruct me to send an email, however the emails then receive automated responses. Last time I spoke to someone they specifically told me to reply to the email and state all details again. Upon doing so, I have yet to receive a reply or any information back. I have dealt with this situation already for many days and many hours and still do not have a resolution.
Business Response
Date: 09/20/2023
Hello *****************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Order ID: *******************.

I apologize for the inconvenience.

As per the update from the team, you'll need to respond to the email sent to you on Monday, August 14, 2023 at 5:55 PM (PDT) and the appropriate team will respond accordingly.

Unfortunately, we'll not be able to take any action on it as of now.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Customer Answer
Date: 09/20/2023

Complaint: 20623483

I am rejecting this response because: I was told on two occasions and even have the email documentation from amazon employee stating that I would be issued a refund for not receiving the item I purchased.
I received a response from Amazon based on this complaint that stated, "As we informed you earlier, the carrier of this order has confirmed that the complete shipment was delivered to you. As a result, a refund will not be issued for the items in that shipment." How has this been confirmed? I do not have the item. It was not at my house when I arrived home!
I am stating adamantly that I never received this package. I even went through the process of filing a police report as I was directed to from your agents. The police report that was validated twice by your agents. I was again told twice and even have email confirmation that a refund was processed. Yet now based on this email the refund will not be issued. So I do not have the item and I am out over $500. Why was I lied to? There has not even been any type of resolution offered.
In the same email it states... "Our account specialist team is unable to provide support via phone or chat at this time, but if you would like to appeal this decision, reply to this email." I have asked for an appeal and nothing has ever come of it. I don't understand how this could be pushed aside to leave a customer out of so much money with no product. This is unacceptable. The template emails are not addressing the problem here. I would appreciate if someone would look further into this situation and at least offer some sort of resolution. I do not have the product and I now do not have the money.

Sincerely,

*****************************
Business Response
Date: 09/24/2023
Hello *****************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I completely understand your concern.

However, as per the update on the order, it was delivered at the provided address as per the scheduled delivery date and unfortunately, we'll not be able to take any action on it.

Also, I'm sorry about the incorrect information that you received. The previous correspondence doesnt correctly reflect our current procedures at this time.

Like informed earlier, I would request you to respond to the email sent to you on Monday, August 14, 2023 at 5:55 PM (PDT) and the appropriate team will respond accordingly.
I appreciate your understanding in this case.
Customer Answer
Date: 09/26/2023

Complaint: 20623483

I am rejecting this response because: Apologizing does not always fix the problem. I am now out over $500 and I have nothing to show for it. Being told one thing by customer service and then changing it does not constitute a consistent or satisfactory experience. I am appalled by the way this was handled and I regret ever making this purchase with your company. I do not accept your apology and I maintain that this could and should have been handled differently. I am a long time customer and as a customer I feel I have been cheated and mistreated.

Sincerely,

*****************************
Initial Complaint
Date:09/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon had charged me taxes on digital gift cards. This violated their own policy and ***** Tax Code 151.009.I had tried to resolve it with CS but they could not help me and could only forward the issue to another department. I assume this will become a class action suit in ***** as well.
Business Response
Date: 09/20/2023
Hello ******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the gift cards placed on our website.

Upon reviewing I could see that a response regarding this issue has been provided by our internal team on Tuesday, September 19, 2023 at 12:18 PM with subject 'Your Amazon.com Inquiry'.

I request you to please review the email sent by them.

Thank you for your co-operation. Have a great rest of the day!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:09/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an email and text on September 14th stating my account was closed due to suspicious activity. After filing an appeal they emailed me again stating my account was going to remain closed. I called Amazon and they looked into my account again and still decided to close it without any evidence to show why. I have been a prime member for years. Since they have closed my account I have lost almost $300 in gift card balances, my rights to use prime video, prime music, and audible. There has not been any suspicious activity or any wrong doing as I am the only one using my account.
Business Response
Date: 10/04/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 18 September, 2023.

Sincerely,
Amazon.com
Initial Complaint
Date:09/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a member of an amazon prime account for a while with payments being made for annual membership fee. That same credit card was additionally being charged for an amazon prime membership fee on a monthly basis. The credit card is on auto-payments and charge was not recognized as fraudulent since I did in fact have an amazon prime account. From 8/21/2023 to at least 1/21/22 I was charged on the 21st of every month an amazon prime membership fee of $16.04. I have the transaction number for every single charge in that date range from my credit card. Looking on amazon, these charges are not aligned with my active prime membership. I called customer service and they verified that the charge numbers and credit card belonged to a different account. This secondary account was a fraudulent account using my credit card. Amazon would not take any action to remedy this since the secondary account was not mine. ********************** rep would not provide any details of the account so I tried listing any friend/family name I could while a customer service rep confirmed/denied if it was the name associated with the account. No name I listed was associated with the account confirming that it's being used by someone without my permission. Amazon policy refused to help me dispute these transactions despite them being on my credit card with my name. I reported these charges with my ***** ********** and they are currently disputing the 4 charges that occurred in the last 120 days. **************** rep said they can't dispute anything further back. As far back as I could view my online statements there was a monthly charge totaling to $298.34. I have transaction numbers for all of these and none match with my active amazon account. I can't see further back than 1/21/22 on my statements, I am unsure if the fraudulent account was being used for longer with my credit card. I would like to have all charges on my card for that fraud account refunded. ********************** refuses to help me more.
Business Response
Date: 09/29/2023
Hello *********,

I'm Saud from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing to us.

Upon reviewing the attachment sent, I found that the Digital Orders are from your Prime Membership. Your Membership changed Annual to Monthly on December 14, 2022 till March 14, 2023. If there are other charges that you're referring to, request you to please reply to this email and give me with the charge ID's. You can locate these on your bank statement, typically a 6-9 digit-long alphanumeric code.

Thanks for your patience and understanding.

Regards,

Saud
Amazon.com
*****************************
Customer Answer
Date: 09/29/2023

Complaint: 20623240

I am rejecting this response because:
This response is not addressing the issue brought forth which is the fraudulent charges provided. They asked for clarification on the subject and I have responded in email from Amazon. I've attached the Amazon response message in my email along with my reply clarifying the issue.
I would like a refund for the fraud charges listed out in the file "Credit Card History ****.txt".

Sincerely,

*****************************************
Business Response
Date: 10/12/2023
Hello *********,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I'm sorry to learn that you see unknown charges on your billing statement. With the help of charge IDs, I was able to find the charges.

I have initiated a refund of $16.04 X 16 months and $13.90 X 3 months to original payment method.

Total refund value = $298.34. Please allow your bank 3 to 5 business days to process the refund.

I hope this helps.

Thank you for shopping at Amazon. Have a great day!

Regards,

Najam
Amazon.com
*****************************
Initial Complaint
Date:09/18/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am so sick of speaking with customer service people in another country that keep reading from scripts.They dont listen, they over talk you and they dont speak English well enough to assist.I am having issues with getting items as indicated by my amazon prime account in a timely manner.I would like for someone in ***************** to call me regarding this.
Customer Answer
Date: 09/19/2023

112-5419821-9968220
order number
Business Response
Date: 09/20/2023
Hello *************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the customer support experience.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that the customer support is automated and we'll not be able to set a particular site to handle the issues.

However, you can contact the support through phone and I'm sure you'll get the assistance needed in this case.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************

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