Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,493 total complaints in the last 3 years.
21,511 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/18/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am presently unable to access any AmazonAWS hosted services including TikTok, Amazon Echo, Paramount + Etc from my current Dynamically Assigned IP assigned by Brightspeed (my ISP). Presently my IP is ************* but no matter what IP I receive in the 71 block, I have received both a ***** and a ****** from Brightspeed, I am unable to get to services hosted by you. Please review my IP and see if you have blacklisted it and remove it from your Blacklist as well as any other ***** or ****** as I may have a different IP tomorrow (my ISP has set renewals at every half hour).
Business Response
Date: 10/02/2023
Hello ***********************,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and I apologize for the inconvenience you have experienced with Amazon AWS.

Request you to help us with the registered email ID with your AWS account to escalate with our appropriate team.

Thank you for your patience and understanding.
Customer Answer
Date: 10/02/2023
I do not have an Amazon AWS account. What I am unable to use is ANY SERVICE HOSTED ON AWS, such as Amazon Fire Cube Home Screen, and Amazon Echo connectivity as well as ******* Sensi.
Business Response
Date: 10/05/2023
Hello ***********************,

I've provided the BBB with a copy of this message.

Thank you for connecting with us to provide feedback on the issues you're having with connecting to AWS hosted websites and applications through your ISP, Brightspeed. I apologize that you're having these issues.

We've investigated and found that the issue is most likely stemming from your ISP, Brightspeed, and unfortunately this is not something that AWS Customer Support can resolve. We recommend connecting with Brightspeed Customer Support and submitting feedback to them directly.

We regret that we're unable to resolve this in a satisfactory manner and hope you find a resolution soon.

Regards,

***************************** P.
Amazon.com
Initial Complaint
Date:09/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For order 111-0494664-0221865, buyer did not send back original item. Per amazon policy, we can withhold the restocking fee. Why amazon refunded the buyer using ******** once the buyer filed the az claim. AZ claim should be denied and no refund should be issued to buyer because the refund amazon issued buyer using ******** was the restocking fee we charged due to the item was not our original item. Please forward this to your az claim team and have them appeal in our favor.
Business Response
Date: 09/21/2023

Hello,
We have reviewed the issue filed for the Order 111-0494664-0221865 and noticed that the Seller issued a partial refund to the Buyer since the original item was returned.
Seller issued a refund of USD 38.49 on July 19, 2023 . ***** filed an A to Z Claim for a full refund. The remaining refund of USD 24.99 was issued to Buyer from Amazon and the Seller was held responsible for this amount.
Seller only issued a partial refund and they were not debited for any further refund.
In summary, Seller was not debited for the remaining amount for this order.
Initial Complaint
Date:09/18/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For order id *******************, we used amazon shipping service to ship it order. Buyer did not receive it. Per amazon policy, amazon should cover the lost due to shipping company. Per the policy, as long as seller use amazon shippigng service. Amazon will should the lost. Please forward this to your AZ claim team for them to review and rule this appeal in our favor.
Business Response
Date: 09/21/2023
Hello,

We have granted an A-to-z Guarantee claim of $153.91 on order 113-7351789-3187451. We have debited the amount from seller's account but have not counted the claim against seller's Order Defect Rate. The tracking information provided shows that the package is returned back to seller.

Sincerely,
Initial Complaint
Date:09/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
amazon charged me for amazon music monthly starting in june. I cancelled the subscription once I realized they were charging me and they continued charging me. I then called them on the phone to get them to cancel the subscription and then hung up on me.
Business Response
Date: 09/22/2023
Hello ****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding the Amazon Music subscription.

Upon reviewing it with our internal team they have now and they have cancelled your Amazon Music Subscription as you requested.

Because your subscription has been active for 14 days or less, they've issued a refund of $57.96 for ***** July, August, September, and October.

This refund will apply to your subscription payment method, and should complete within 3-5 business days.

Access to your Amazon Music Unlimited subscription is removed as soon as a refund is issued. Amazon Music Unlimited titles will no longer be available to you through Amazon Music for Web or the Amazon Music app, and any titles you've added to My Music are grayed.

I hope this helps, Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:09/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB, Amazon has suspended our selling account on August 21, 2023 due to be found related with another completely random and unknown account.Moreover, we already had the exact same issue on August 16, 2023; we just confirmed that we are unaware of another linked account and they reinstated our selling account in few days. And it happened again.We have no clue what the another enforced related account is and whom it belongs to. We have only our own one and only account, our friends and relatives also do not know anything about other account.Please help us to resolve this issue since it's unbearable like Amazon treats it's sellers.
Business Response
Date: 09/20/2023
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on September 20, 2023.
Thanks, Amazon.com Seller Performance
Initial Complaint
Date:09/18/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought 20 gift cards worth $25 each for our employees. The order number is (order # ***-3624013-5412244) 8 of the gift cards worked fine but 12 of them never worked and show a status of "hold". I called Amazon multiple times to either fix the **************** issue a refund. Each time they said they have written a copy of the report and sent it to the gift card department. The gift card department never called/email/mailed, NO RESPONSE THRICE. I asked customer service for their phone number. I was told the gift card department does not have a phone number, they only respond via email. I have been charged for 12 cards @ $25 each or $300 worth, but nothing has been delivered in return. I would like to receive a refund for this amount ASAP.
Business Response
Date: 09/20/2023
Hello Pankaj,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding the order ID : *******************

Upon reviewing I could see that a chargeback was raised for this order which was settled in favor of Amazon and we won't be able to take any further actions on the order.

Requesting you to understand our limitations here.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 09/22/2023

Complaint: 20622707

A point of clarification. The dispute of $500 was in error since I could not initially recognize the charge (it was charged somehow to my Discover card rather than typically on my Amazon credit card). The moment I realized my mistake, I canceled the dispute. Thus there really wasn't a dispute resolution process at all since I withdrew the dispute request shortly after I started it. What I am telling you in the complaint happened thereafter. Perhaps due to the erroneous dispute (or for whatever other reason), 12 gift cards out of 20 were put on hold. 8 gift cards went through, probably because they were redeemed before the erroneous dispute. The 12 remaining gift cards have never worked even though I withdrew the dispute and you were still paid the full $500 (20 gift cards x $25). Here are the gift card numbers. Please check them all and you will find 12 of them are on hold and have never been redeemed. I need to be refunded 12 gift cards x $25 =$300. Your response that you can not do anything is unacceptable. It needs to be escalated. If I did not receive $300 in goods and yet the $500 amount was paid to you (since dispute was resolved in your favor as per your claim), why would the 12 gift cards not work AND I still will need to pay $300 for them? Here are the gift card numbers:
Amount
Serial number(s)
$25.00
****************
$25.00
1174599005189179
$25.00
1174599005188454
$25.00
1174599005188453
$25.00
1174599005188448
$25.00
1174599005188428
$25.00
1174599005188444
$25.00
1174599005188445
$25.00
1174599005188666
$25.00
1174599005164020
$25.00
1174599005188673
$25.00
1174599005188437
$25.00
1174599005164022
$25.00
1174599005188442
$25.00
1174599005189185
$25.00
1174599005188450
$25.00
1174599005189171
$25.00
1174599005188650
$25.00
1174599005164024
$25.00
1174599005188433
Business Response
Date: 09/26/2023
Hello ******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding the order ID : *******************

Upon reviewing I could see that a chargeback was raised for this order which was settled in favor of Amazon .

Here as informed already we won't be able to take any further actions on the order.

Requesting you to understand our limitations here.

I hope this helps! Have a great week ahead!
Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 09/30/2023

Complaint: 20622707

I am rejecting this response because:
The person responding completely ignored my last message. He just repeated the same response he gave BEFORE I sent the message. At this point, I only have the choice of going to small claims court if this issue is not resolved. I already stated:
A mistaken dispute took place from my side FIRST-> Then cards were put on hold SECOND-> Then I withdrew the dispute as I recognized the charge THIRD-> The gift cards still did not work since Amazon did not take the hold off on gift cards FOURTH, This is the CORRECT sequence of events.
The person who responded to the email is thinking
Cards did not work FIRST-> A credit card dispute was initiated SECOND-> Credit card dispute was resolved in Amazon's favor THIRD (it was not since I voluntarily withdrew the dispute). This is NOT the correct version of events.
Either we initiate a new credit card dispute since the goods you sold (gift cards) never worked or I go to a small claims court, which I have done before in another matter, and ask for damages caused due to inconvenience as well as accrued interest. I am asking for a RETURN of defective goods for $300 (worth of 12 gift cards x $25 that are still not working and placed "on hold") or else please REMOVE the HOLD off these gift cards. I already sent the gift card numbers so that you can check what I am saying is correct. You can either have credit card dispute resolved in your favor OR you can have the gift cards put on hold, you can't have BOTH. Like they say you can't have your cake and eat it too. You can't keep my money and still keep my gift cards on hold.

Sincerely,

***************************
Initial Complaint
Date:09/18/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/18/23, I went outside to retrieve a package delivered by Amazon, and for the tenth time in only the past 6-months, the delivery driver left the package on the pavement 25-feet from the front porch, so that, whether it is raining or the sun is blazing, the package is completely exposed to the elements.This package contained two bottles of supplemental hormones, both of which need to be kept at below 80-degrees Fahrenheit and in a dark place. When I picked up the package, it was already ripped about 4-inches, and the bottles inside were at least 100-degrees ( significantly hotter than my body temperature of 98.6-degrees).So I called Amazon and was routed to an agent in ***************, even though it was only 3:15pm here in California. After 15-minutes, the agent finally told me he had no options for these products but that he could transfer me to a different agent who might be able to help me.Once again, the second agent was in *************** and her English was far from fluent.She informed me that I needed to take a photo of the damage in order to be refunded.I asked her how I could take a photo of hormones whose efficacy had been damaged by the heat, and she responded that the heat must have melted them (!) Wow. I took a breath, and then reminded her that the problem I had stated was not one of melted capsules (which would have required a far greater heat or much longer exposure at the current temperature) but of the damage to the efficacy of the hormones and the unprofessionalism of the delivery driver.The Amazon representative then became a cold, unprofessional automaton and stated that if I could not provide a photo of the damage, she would have to end the call.This is what an anti-customer monopoly looks like.To recapitulate, the driver failed to deliver the package to the covered front porch for the tenth time this year; my supplementations were exposed to high heat for hours; and the package was torn. Amazon's response? End the call.
Business Response
Date: 09/20/2023
Hello *****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the order placed on our website.

I've tried to locate the order with the information available in your complaint. Unfortunately, I'm unable to locate the exact order you are referring to.

In this case, I request you to please reply back to this email with the order number so that we can review the details and assist further.

Thank you for your co-operation. Have a great rest of the day!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 09/20/2023
I am providing the Amazon order number as requested: ORDER # 114-4721752-8582618
1) Pure Encapsulations DHEA 25 mg - Supplement for Immune Support, Hormone Balance, Metabolism Support, and Energy Levels* - with Micronized DHEA - 60 Capsules
2) Pure Encapsulations Pregnenolone 30 mg | Supplement to Support The Immune System, Memory, and Hormone Balance* | 60 Capsules
Business Response
Date: 09/24/2023
Hello *****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding the order placed on our website.

Upon reviewing I can see that the refund has been processed by our internal team for the items.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

Thank you for your co-operation. Have a great rest of the day!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 09/27/2023

Complaint: 20622694

I am rejecting this response because the refund for $41.61 was for the Alterna Working Hairspray, not for the two supplementations, Pregnenolone and DHEA, which are the subject of my complaint here.
I have just confirmed with an Amazon agent on the phone that the $41.61 refund is only for my Alterna Working Hairspray, which has nothing to do with my complaint to the Better Business Bureau. The Alterna Hairspray bottle arrived damaged, and I arranged a refund for this item in a separate conversation with an Amazon representative.
For clarity, the total cost with tax of all three items in this order (Order # 114-4721752-8582618) is $82.02.
$24.08 of this order was paid by my Gift Card, and $57.94 was paid by my Amazon Synchrony Card. The refund is currently stated as $41.61.
So it seems there has been some confusion, and I am still waiting for the refund of the Pure Encapsulations Pregnenolone and Pure Encapsulations DHEA.
Sincerely,

*********************
Business Response
Date: 10/06/2023
Hello *****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with an order placed on our website.

Upon reviewing as the items are listed are non-returnable items, you may need to contact the manufacturer for further options on this.

Thank you for your co-operation. Have a great rest of the day!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:09/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ***** Gaming GeForce RTXTM **** Overclocked (OC) Edition video card from Amazon.com for $1,522.16 on August 4, 2023. I immediately started having power issues and I contacted the manufacturer, *****, who helped me diagnosis the problem. ***** told me that the version was not correct (wrong version), and it was likely either an issue with the hardware or someone previously had fraudulently sold me the wrong item. I contacted Amazon.com who issued me a return label and I returned the item on September 5 back to Amazon with the issue. I was informed by Amazon on September 18 that they would not be issuing me a return AND they were going to keep the ***** Gaming GeForce RTXTM **** I sent back to the company.Now Amazon refuses to issue me a refund, is threatening to close my account if I pursue any additional actions, and theyre keeping the graphics card I purchased without shipping it back to me.
Business Response
Date: 09/27/2023
Hello ***********,

I'm Saud from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about all the troubles you've faced with your Gaming video Card. Upon checking, I wasn't able to locate an Order ID. I request you to please reply to this email with the associated Order ID.

Thanks for your patience cooperation.

Regards,

Saud
Amazon.com
*****************************

Customer Answer
Date: 10/02/2023
Hello, I've included the receipt. I also included the e-mail I received from ZOTAC over the version difference and power problem I was having along with their recommendation to return it back to Amazon.
Business Response
Date: 10/10/2023
Hello ***********,

This is Vishal from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your email regarding the order placed on our website.

Here upon reviewing I can see that our return center did not process the item for which the return was created.

The incorrect item that was returned has been disposed and can't be returned to you.

If you'd like to return a qualifying item in the future, you can create your own return label by visiting our ******************** using the below link :

*************************************

Our ******************** will guide you through our full return policy and assist you with detailed instructions to create your own personalized return label.

The return window for this item has expired on September 04, 2023. After this time, we're no longer able to accept the return of the correct item.

If you believe that it's incorrect, and that you did return correct item, you're able to appeal the decision.

To appeal, please reply to the email you received on September 22, 2023 10:15 AM with the Subject Line "Your Amazon.com returns" advising you of the issue with your return.

The specialist team will contact you within 3 days (72 hours) once your email is received.

I hope this helps! Have a great week ahead!
Regards,

Vishal
Amazon.com
***********************************;
Initial Complaint
Date:09/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like to stop circulating and selling my cookbook titled: Chef ******************, Middle Eastern Cuisine: A Recipe And A Poem, (************** ************** Recipes by *******************The *************** has controlled my cookbook since February 2023. The book ISBN 978-1-960063-31-1 *********** ****** 978-1-960063-32-8 (E-book).I was promised 100% Royalties after six months of sale. I have not heard from them, and all contact with them was unsuccessful. They do not answer my emails or phones. Please stop circulating and selling this book.I paid them $1300 US money to publish the book and promote it.
Business Response
Date: 09/21/2023
Hello,
We are unable to take action against the reported products and we have notified the reporter appropriately with further steps to report the violation.
Thankyou
Amazon.com
Initial Complaint
Date:09/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I need my refund on my recent amazon return. Its been more than 3 weeks now and still I havent received my refund. Intelcom pick up my return. I called them and provided the tracking. It says that amazon still hadnt received the item returned and escalated the issue. And Now i received from amazon claiming that I sent them the wrong item back? How does that make sense? Since Intelcom didnt confirm the item has been returned? Ive been contacting them for days and still running in circles.
Business Response
Date: 09/20/2023
Hello Benz,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I would request you to please help me with the order number so that I can help you further.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 09/20/2023
Hi This is the original invoice. And has the order number on it. Order number 702-8202865-9122635.

Thanks,

Benz
Customer Answer
Date: 09/20/2023
Hi This is the original invoice. And has the order number on it. Order number 702-8202865-9122635.

Thanks,

Benz
Customer Answer
Date: 09/22/2023
Hi, This is the Invoice with the Order number on it. Thanks
Customer Answer
Date: 09/22/2023
Hi I attached the invoice to this reply. but in case this is the order number 702-8202865-9122635. Thanks
Business Response
Date: 09/24/2023
Hello Benz,

Thank you for providing us the order number.

I've checked the returns information and see that we received an empty package. I would request you to please check with the carrier so that investigate what happened and help you further.

We look forward to see you soon.

Regards,

Praveen M
Amazon.com
*****************************
Customer Answer
Date: 09/27/2023
Hi, I already checked with INTELCOM. They told me that the package was **** as LOST. They just told me to refer back to Amazon for the refund? And when I speak to Amazon they just refer me back to INTELCOM. Im tired of being push back and forth. Amazon should refund me and should be the one to settle with Intelcom not with the client. Since I just followed Amazon's return policy.

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