Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,493 total complaints in the last 3 years.
21,514 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been a prime member of Amazon for more than a decade. With some misunderstandings of refunding/returns on both ends my account was restricted to only digital purchases. I have tried appealing to them trying to make them understand that a few people have also had an access to my account and they let the warning letter slip from my sight otherwise this wouldnt have happened, but all I get are automated replies from amazon, no one care to even read my sincere and genuine appeal they dont care for their customers. I sincerely apologize if the policies of refund and return were violated due to my account being a shared account, and if Im still considered wrong, it was completely unintentional and I plead for Leniency. I have not made any violations and never requested refund unless absolutely necessary upon not receiving something, also according to their policy if someone did not receive something they can request refunds, mostly their investigation team looked into the matter then approved refunds so if my account was on fault why did they approve. Im a disabled woman I couldnt go out searching for my parcels so easiest was asking for refund as it was not my fault my parcel were not coming to me. I wanted to request and appeal to reinstate my account as a buyer. Ive been trying to make them understand this situation but only getting automated email replies. Ive spent thousands of dollars on Amazon way more than the refunds anyone or I have ever made on my account. I have taken all security measures by changing my password and adding 2 step verification to not let anyone use my account again, and Im willing to work with the team to prove my sincerity. I ensure that there will not be any further activities from this account violating the policies, I will be the only individual purchasing. Amazon is the main source to purchase goods being disabled and I will appreciate if all restrictions can be removed and I can get my account back to normal.
Business Response
Date: 09/21/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the issue related to your account.

As we can see the concern team already informed you with complete information.

I request you to go through the email sent to your registered email address on Wednesday, September 20, 2023 at 10:23 PM (PDT).

In this case we don't have any option to take action on it as the team already shared the response.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 09/21/2023

Complaint: 20624590

I am rejecting this response because:
The response I received from Amazon was again the same automated message that I had initially gotten. No one us even willing to work with me. I came in great hopes trying for Amazon to understand my case and the refunds that I had made were genuine refunds after working through investigations by their team. I do not understand why did their team not alert me through chat or when ever a refund was asked that it will restrict my account. I have made 250+ transactions might have return/refund ***** so my return to buy ratio is not even 10% at least consider that. I am innocent and I had done nothing intentionally I was in the dark not knowing the consequences, I deserve a chance at the very least, restricting my refunds if anything. I will appreciate another chance into my account with better security measures taken by me to prevent this from ever happening again. And I will greatly appreciate a human response who actually reads my plead for leniency or an appeal to reinstate my account, instead of the same automated looking email please give your long term decade old prime customer a chance at least
Sincerely solely based on the fact that something can be unintentional in no way I wanted to cause harm or violate any policies, that was definitely not my intention. I purchased thousands of goods from amazon on a monthly basis there was no limit to be honest at least consider the amount of transactions over the number of refunds. I will highly appreciate if reinstating my account can be reconsidered.

Sincerely,

*********************
Business Response
Date: 09/24/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you want to regain the access related to your account. But as mentioned the concern team already informed you with complete information.

The information provided in the email which sent to your registered email address on Wednesday, September 20, 2023 at 10:23 PM (PDT) is correct.

In this case we don't have any option to take action on it as the team already shared the response.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:09/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 9th, I ordered a $1200 Msi RTX **** graphics card from Amazon. They sent me a $200 Asus Chromebook. I called Amazon that day and explained. They sent a *** guy TO my house (I couldn't drop it off at the *** store) the next day. He picked up the whole order, which included another $70 CPU cooler. After literally months of call after call after call, dealing with being hung up on several times, reps even giving me dates when it would be taken care of, and they just recently closed it out saying it's been too long to receive a refund (past the 30 days). They said they never received the item. They did receive and refund that $70 cooler picked up at the same time! I filed a dispute with ************** and they ruled in their favor. There clearly was no investigation.There has to be documentation of the many calls I made to Amazon. They received my other package. I HAVE PICTURES. I have documented phone calls and responding emails. Outside of taking a video every time I receive a package from them, how can I prove otherwise?!I'm guessing someone "returned" that to get a "refund" (meaning they replaced the $1200 order with a cheaper product to steal from Amazon) and Amazon didn't even check the box, someone probably just took down the weight, and just passed it on to whomever ordered one next.This has happened to others, one more famous one was when some guy got a chunk of metal and some putty. He fought them for months and the only way they refunded him was because of it got enough attention on social media. I believe his name is ********************* of "Gamers Nexus."In summary, Synchrony clearly hasn't done a sufficient job of investigating the dispute. I followed the instructions of the operator at Amazon, and clearly that protocol wasn't followed by Amazon themselves. When Amazon receives calls, they record their calls. There should be a recording of the call I made. I have more evidence than what I included in the attachment. Please help! Thank you.
Business Response
Date: 09/22/2023
Hello ****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding the order placed on our website.

Here upon reviewing I could see that a response regarding this issue has been provided by our internal team on Sunday, September 10, 2023 at 12:46 PM with subject 'A Message from Amazon Customer Service'.

I request you to please review the email sent by them.

Please be informed that the information provided by our internal team is final and we wont be able to provide a replacement or refund for this order as informed by them.

I hope this helps, Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 09/25/2023

Complaint: 20624588

I am rejecting this response because:
I started this process on June 10th of 2023. The reason it's been over 30 days is because Amazon refused to issue me a refund over and over again. I have been trying to get a refund for months and have been refused and lied to by the various operators by being told the issue would be solved at certain dates. The reason and response given isn't adequate, and doesn't explain the the previous months of denials. I'm attaching pictures of email responses from Amazon's employees over the past several months, as well as the laptop that was sent and the receipt from **** I can also provide and forward all emails. This arbitrary timeline does not excuse their behavior, nor does it justify the reasoning.

Sincerely,

*********************
Initial Complaint
Date:09/19/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Over the past 5 years, I've had continued delivery challenges. As a prime member I pay more to have faster deliveries yet that is not occurring. The numerous "false delivery" attempts or late arrivals, I get "sorry", can we add more notes to help the driver or nothing has resulted in assisting me. This cannot continue with the amount of $ I pay as a customer. Something needs to change ASAP!Recent Date of Transactions oPast Deliver Issue Examples ?5/31/22 ?7/17/22 ?9/4/23: 9/2/23 ORDER # ***-8347269-8053048, $16 for 2 items with delivery date 9/4/25. Received 9/5/23.9/3/23 Order# ***-1182097-6269851, $14.98 for 1 item with delivery date of 9/4/23. Received 9/5/23.?Ordered 8/31/23 ORDER # ***-1368216-2542607, 2 items with delivery dates of 9/1/23 & 9/2/23. Received 9/3/23.o4/27/2020 complained about failed delivery attempt on 4/14/20 (Tracking ID ****************. High Speed HDMI Cable 4k o2018 to 2020 multiple false delivery attempts where I was hope but did not get package.
Business Response
Date: 09/20/2023
Hello *****************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the order delivery issues.

I apologize for the inconvenience that you've experienced in this case.

Upon checking, I see that the orders that you've mentioned were already delivered to the mail room at the provide address.

However, I'll surely take this as a feedback from you regarding the order delivery issues and forward it to the team for further review.

We'll ensure that this is not repeated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Customer Answer
Date: 09/20/2023

Complaint: 20622677

I am rejecting this response because: this is continuing and occurred again this Monday. This is unacceptable and they are not reviewing my entire account nor contacting me to discuss.

Sincerely,

*****************************
Customer Answer
Date: 09/20/2023
I continue to get the response from customer service "we are sorry as stated" and from them on their reply? However, I pay $139 yearly and am not getting the full service I pay for? I need to speak to the next level leadership with a future contact to ensure if the next incident occurs there is a different resolution than what is in place. 9/18/23 another missing package for the same reason and I attached documents as proof. I still don't have this package and was at home all day without any communication based on the instructions in my profile.
Customer Answer
Date: 09/20/2023
This should have been attached to my last response.
Business Response
Date: 10/22/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I see that our colleague from Flex team sent you the following email.

I wanted to share that I have taken the time to further investigate into the issues your having with your deliveries.
Order # ***-2155647-7917033
This order did not arrive until the next day due to there being a delay in transit. It did not arrive to the local facility until 9:00 p.m the day the package was expected.

Order # ***-1182097-6269851, Order # ***-8347269-8053048, Order # ***-8347269-8053048

These orders were all assigned to the same driver. Because the driver did not reach out to you, we have made sure to escalate and take necessary actions against driver to prevent from occurring again.

Order Details # ***-1368216-2542607
This order received a notice "The delivery of your package has been rescheduled based on your shipment instructions for the carrier." I have reported feedback regarding this, as I am unsure if there was an update on your delivery instructions that caused the delivery to be rescheduled.

50 + orders have been placed between September 22nd and May 6th 2023, I was able to see that around 7 orders have been late and delivered the next day in that time span.

I hope that taking the time to investigate this matter will help gain confidence to continue services with our team.

I'm grateful for the opportunity to have heard your story and shared your feedback. Thank you for being a valuable member of our Prime family. We look forward to serving you again - and serving you better - next time.

We look forward to see you soon.
Initial Complaint
Date:09/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Sept 7 2023 Amazon suspended my account without a direct explanation. I had $225 in gift card credit on my account they will not refund, which is illegal. After 3 phone calls to customer service who would not give me an explanation on why my account was suspended, an account specialist closed my account on Sept 19, again, without a direct explanation, just a link to their terms of use, which I did not violate any of the reasons. I called and requested that my gift card credit be refunded to me, and they refused, again without explaining as to why my account was closed. It is illegal to close my account without refunding me the gift card credit. Unfortunately I do not have proof about my credit since they will not let me log into my account to see it.
Business Response
Date: 11/09/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 10/27/2023.
Sincerely,
Amazon.com
Customer Answer
Date: 11/09/2023

Complaint: 20624332

I am rejecting this response because:
I understand they are able to close someone's account without explanation. However, I had over $200 in gift card credits applied on my account, which they will not let me access. I've asked that they transfer the credit to another account or send me a check for the amount, which they said they cannot do. It is completely illegal to close an account and not refund the gift card credit on the account.

Sincerely,

*********************
Business Response
Date: 11/14/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Useon the Amazon shopping website.
Sincerely,
**********
Amazon.com
Business Response
Date: 11/15/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 10/27/2023.
Sincerely,
***
Amazon.com
Customer Answer
Date: 11/15/2023

Complaint: 20624332

I am rejecting this response because:
I did not violate any of the terms of service listed. Please provide proof that I did. Without proof, it is ILLEGAL to void a purchased gift card by ********** law.

Sincerely,

*********************
Initial Complaint
Date:09/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A Amazon delivery driver knocked down my mailbox. *** reached out multiple times to resolve the issue to only receive a response from customer care that an investigation team out get back to me within the week. No one has contacted me thereafter. I have video proof of the accident from my home surveillance.
Business Response
Date: 09/24/2023
Hello *********,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and I apologize for the inconvenience you have experienced with deliveries.

Thank you for taking the time to report your property damage claim.

Ive engaged our dedicated claims administrator, ARC. ARC will be your point of contact for the claim, as they are well equipped to address any questions or concerns about your claim. ARC will reach out to you directly within 3 business days to gather additional documents and evidence to assist with their investigation and resolution. If ARC doesn't contact you within 3 business days, please reply to this email.

ARC Phone Number: 1 (856) ********

Business Hours: 8:30 a.m.-7:00 p.m. EST , Monday-Friday

Claim Number: AMZ2023252249

Thank you for allowing me to assist you with filing your Claim.

Regards,

***************************** P
Amazon.com
Initial Complaint
Date:09/19/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered on September 14, 2023 Price: $41.59 - $13.86 (25% off coupon)Outlery Backpacking Stove Kit - Camping Pans Set for Cooking - with Alcohol Stove Burner and Gas Stove - Camping Cookware Set for Hiking Camping, and Backpacking The title and About This Item section both clearly stated that it comes with an alcohol burner AND gas stove assembly, and easy to switch between both systems. I did NOT get a gas stove assembly. I contacted support, and spoke with approximately 8 different agents being transferred all around, and then told I had to wait up to 48 hours to be contacted by a new team member. All I got was an email stating I wasn't getting a refund or replacement, that I was stuck keeping the incomplete item. Why do I pay monthly for their services when this is how I'm treated? This is not my first problem with them!Order number: 113-9937878-4473861
Business Response
Date: 10/12/2023
Hello ****,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order #***-9937878-4473861.

After reviewing, I can confirm that a refund of $51.59 was issued to original payment method. All refunds are usually processed by bank within 3 to 5 business days.

Total order value: $51.59
$13.86 - Refunded on Friday, September 15, 2023
$37.73 - Refunded on Monday, September 25, 2023

I understand that you preferred a replacement in your complaint, however, a replacement wasn't available for the order, which is why refund was issued to resolve this for you.

I hope this information helps.
Thank you for shopping at Amazon and for being a Prime member.
Regards,

Najam
Amazon.com
*****************************

Customer Answer
Date: 10/16/2023

Better Business Bureau:

I finally received a refund after many hours of complaining to over a dozen agents across many days. Their handling of the situation was very poor, and left a very bad taste in my mouth. I will never recommend Amazon to anyone looking for a product.

Sincerely,

*************************
Initial Complaint
Date:09/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Kingtoo self dripping coffee pot from Amazon on 11/26/22. After a few months the coffee pot stopped working even after self trouble shooting. I contacted Amazon several times and was told to contact the manufacturer. The manufacturer, which has no web site or contact information just an email address that Amazon provided me told me to contact Amazon. For 2 months I have been going around and around.All I asked for was an Amazon Gift Card. I have been an Amazon customer for several years and have never had this problem.
Business Response
Date: 09/22/2023
Hello *********,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding the order placed on our website.

Upon reviewing since 30 days have passed since you received this item, we can no longer accept a return.

Our returns procedures state that within 30 days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund.

Here I'd recommend consulting your owner's manual and/or contacting the manufacturer to see if the problem in question is covered by the manufacturer's warranty.

Most manufacturers list contact information on the product packaging.

If you can't find the information there, you might want to try doing a web search to find their phone number or website.

I hope this helps, Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 09/23/2023

Complaint: 20624220

I am writing as the Amazon response I received is the same message that I have been receiving for the past few months.

The problem is that on Amazons web site, it states from the manufacturer King too that there is a one year guarantee for this product. I contacted Amazon for the manufacturer contact information as this is not available on the web. I did get one customer service individual from ***** who wanted to give me the contact phone number only to have a supervisor tell him that he could not give me the information. He sent me a email address as he felt bad that he could not help me.

After emailing using the manufacturer, their response was contact Amazon. It is not the customer's responsibility to contact the manufacturer( even though I have done this before), They are the retailer, they should intercede on behalf of the customer. I couldn't contact them even if I wanted to as there is NO Legitimate Contact information. This is a scam at its best. Just imagine returning a product to a brick and mortar store such as a P and G cleaning product and they store tells you to contact Product and ******.

This is a common practice when any product says 100% guarantee for a product. If amazon can negotiate with a company to have their product sold on their web site they can contact them for their customer.

Please do not contact the customer service in *****. They have limited power. This needs to be addressed to an American Location.
As i stated to the ****** **************** rep I don't blame you ********************** is using you as the voice of an unfair practice.I don't think refunding me will break the bank of Amazon. I am a long time customer and have spent thousands on **********************.
Thank You,
***************************************
Initial Complaint
Date:09/19/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed a complaint against Amazon.com on 17 August, because Amazon.com had first closed my account, then restricted my purchase to digital content only. Previously after communication and weeks of discussion, the conclusion was I received an apology from the *** and continued to restrict my account to purchase ********************** content only. This was also confirmed by a BBB agent.However, recently Amazon.com asked for my gift card receipts used on my purchase. After providing my receipts, they suddenly closed my account again. When I log in to Amazon.com, the page says my account is on hold, but in the email, they said it is necessary to close my Amazon account. The reversed their decision and made it even worse, I need an explanation.
Business Response
Date: 10/04/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 4 October, 2023 confirming account reinstatement.

Sincerely,
Amazon.com
Initial Complaint
Date:09/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought some items on amazon, I redeemed my gift card to my account and signed up for prime membership, I continued to buy another item and my account was locked by ********************, they appropriated my money and I lost it. including the amount used to register for prime. I asked them to reopen my account and let me use the money in my account.
Business Response
Date: 10/26/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email.
Sincerely,
***
Amazon.com
Customer Answer
Date: 10/29/2023

Complaint: 20624167

I am rejecting this response because: Amazon stole my remaining money in my Amazon account and
$ registered for their prime membership

Sincerely,

***************************
Business Response
Date: 11/14/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Useon the Amazon shopping website.
Customer Answer
Date: 11/14/2023

Complaint: 20624167

I am rejecting this response because:What will Amazon do with the money it took from me?

Sincerely,

***************************
Business Response
Date: 11/19/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,

Amazon.com
Customer Answer
Date: 12/08/2023
As requested by Amazon I sent my bank statement and driver's license ,please return my money.
Customer Answer
Date: 12/08/2023
Please return my money.
Business Response
Date: 12/21/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Initial Complaint
Date:09/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am ************************* I am operating an Amazon Seller account but last December 1, 2019, it got deactivated due to a policy violation because of a product inauthenticity issue. This suspension stated that my store is selling potentially counterfeit items.We previously used the dropshipping model, where my team allowed our supplier/s to deliver all our items from their warehouse straight to the customers; because of this, we had no opportunity to physically check and inspect all our items. We made sure from the start that all our supplier/s are authorized and legitimate; because of this, we were very complacent that the items that our supplier ships to our customers are authentic, legitimate, and not counterfeit. Since December 1, 2019,, my team has been constantly sending appeal letters as per the instruction from the Seller Performance Team. We are also consistently coordinating with them by phone and always gathering new pointers to include in our last appeal. We provided them with all the necessary documentation like invoices and information that they are requesting. I am humbly asking your good office to help us negotiate with Amazon to reactivate my account. From the start of my business, my team can guarantee that we have always been abiding by Amazons policies and guidelines and there is no way that we purposely sold inauthentic items in the Amazon Marketplace. Moving forward, we will always check all our items accuracy and authenticity and strictly coordinate with authorized and respectable supplier/s only. Thank you for the time to read my request. I hope that you can assist me in this matter. Good day.
Business Response
Date: 09/21/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,

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