Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,493 total complaints in the last 3 years.
21,514 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/19/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2021-2023 The funds were taken from my bank card, in which for Prime Membership Once a month,I don't order movies And if I order i get my order free delivery.this has been going on for some time, I have called the company to inform them this was happening every month, yet another year, speaking with the company i have been inform they cant go back and look at my account, and then told i have another account and I only one have one account that I'm aware of, that by my phone number and then I'm asked is someone in my household, on the account, I have had to close bank cards to stop this and it should not be this hard . This year alone a month I'm looking at $ 50- $ 60 , Unauthorised with draws.Please help I ca get my bank statement to prove these actions. My bank has suggested again to close my account, and it has been reported to the department to look in to this.
Business Response
Date: 09/22/2023
Hello *****,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

It was concerning to hear about the experience you've had with your Prime charges.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Situations such as these are very rare, and are corrected shortly after they are reported. I've passed this along to the relevant departments. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.

Could you please write back to us with the charge IDs for the charges, so that we can locate and refund them for you?

I apologize for the inconvenience this has caused.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
Priyanka
Amazon.com
***********************************
Customer Answer
Date: 09/27/2023
sending you information to show how many times
my account has been per month money taken out. My agreement is once a month to keep my membership, Amazon Prime. Some may be things I ordered from
Amazon. I don't order movies and I'm not sure why , and where the funds are going.
Each time I'm getting the run around for this for years from the Amazon Company

EveryDay Checking **********
January 18,2023 - $*****, ***** -9.84
January 25, 2023 -17.51
February 2, 2023 - $ ***** -16.41-16.41
February 10, 2023 $9.84 -***** -*****
March 23, 2023 - $ 16.41
March 8, 2023 -16.41
March 3, 2023 - $ 17.51
These are *******

04-25-2023-$***** - 17.51
04-27-2023
Business Response
Date: 10/06/2023
Hello *****,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to us with the dates and amounts of the charges.

We'll need the charge IDs to be able to assist you further with this. The charge ID is an alphanumerical consisting of a combination of 9 letters and numbers, and should be visible right next to the charge on your bank statement.

If not visible on your bank statement, your bank should also be able to assist you with the charges Id for each transaction.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
Priyanka
Amazon.com
***********************************
Customer Answer
Date: 10/13/2023
They are asking me for bank number beside the with draw, I sent the statements to you , the bank said that's all the company
Needs. please forward this to them.
Business Response
Date: 11/06/2023
Hello *****,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to us. Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription. We were unable to locate the nine-digit Charge ID in the images shared with us.

Since we are unable to trace or locate the charges with the information that was provided, we're also unable to issue a refund from our end.

Hence, we advise that the charges be disputed with your bank.

I apologize for the inconvenience this has caused.

Thank you for your understanding.
Regards,
Priyanka
Amazon.com
*****************************
Initial Complaint
Date:09/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-9075254-1683445 I am experiencing delays with Amazon processing a refund for my order. This level of service seems uncharacteristic of Amazon. The inconsistency in how refunds are handled is concerning and could potentially mislead consumers. They say it could take OVER a MONTH, this is not okay.Amazon, I kindly request that my refund be processed promptly.
Business Response
Date: 09/21/2023
Hello *******,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and I apologize for the inconvenience you have experienced with refund on order#***-9075254-1683445.

I see that the appropriate team has provided you with a resolution on email with subject "A Message from Amazon ***************** on "Tuesday, September 19, 2023 at 10:05 AM (PDT).".

We are unable to issue a refund in advance here in this case.

Thank you for your cooperation.

Regards,

********************************
Amazon.com
Customer Answer
Date: 09/21/2023

Complaint: 20625125

I am rejecting this response because: There was no actual reply from Amazon. Just another scripted form message.

Sincerely,

*******************************
Initial Complaint
Date:09/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi- I have been amazon customer since last 11+ years and enjoyed being customer. I have 2 accounts(1 family acc) both have been closed recently & i had around $600 gift cards in it , also lot of digital content and digital gc on my account . I have been using it for myself and my kid and wife is so sad without having the account , not sure the reason other than generic email that got . my kid books and digital photos all gone due to this . could you help getting my both amazon accounts back . here are the two accounts : ***************************************** they asked me to send proof for billing statement which i have sent but no reply after sending . if there was any issue with mu purchases, i can correct myself and take care in future but need these accounts active back working . thank you so much .
Business Response
Date: 10/04/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Customer Answer
Date: 10/06/2023

Complaint: 20625105

I am rejecting this response because:
I'm 11 years of customer and sending an automatic message and general terms and conditions is at all an appropriate response . I have right to know the reason for closing the accounts . To my knowledge,I did not violated any terms . I have spent thousands of thousand of dollars and lot of money from my bank account and never had any payment issues since last 11 years . I have around $600-700 amazon gift card balance in my both accounts and i need my money back as well. Also more than my money, need my amazon account active . I have purchase lot of books and my kids related books , digital library and digital gift cards and monies which i paid and purchased . Pls help bringing my accounts back and let me know what not to do in future which i will strictly avoid doing it . thank you

Sincerely,

******** Jalappagari
Business Response
Date: 10/28/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 10/27/2023.
Sincerely,
***
Amazon.com
Customer Answer
Date: 10/28/2023

Complaint: 20625105

I am rejecting this response because:

I have stopped purchasing GC from any other retailer since almost one year when you sent me a warning . All I have been using the gift cards which are purchased from *** retailers like lowes,gamestop,staples using my credit cards and earned GC from rebate apps like ibotta,fetch rewards and directly from amazon . I have few cards purchased genuinely from gameflip.com(my last purchase was 3 years back and i shared with you in the past . I have been obeying and following amazon GC terms since i got an email from amazon . I have been trying to save credit card points by purchaing these gift cards at various retail stores . if using GC is a problem , i would not even purchase and use credit cards on my amazon account going forwards . Also i have almost $700 worth of Gift cards purchased from lowes and gamestop using my credit cards. and i paid $130 for prime membership . can you help activating my amazon account and i will make sure use my credit card only for any future and you can disable using AGC option iteself . I have been very good customer to ******************** and promoted brand value and shared so many good items to many of thousands of people across the world . Here is my slickdeals profile , pls go thru it and i have posted so many deals of amazon . Please help bringing my account back , i will make sure to use it in right way . thank you
(AZ9 is slickdeal username - AZ9 (Online)
Title: L6: ****************************: 11,119 Posts: 1093)
*****************************************************
*************************************************************************

Sincerely,

******** Jalappagari
Initial Complaint
Date:09/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon closed my account without giving me a reason except something went against a guideline but wont say what. I read all their rules and found nothing I did. We are still paying for prime for our TVs which we havent been able to use since last week and although my account was closed they say they cant just cancel prime so I can start a new one. So we are paying for something we cant use. I also have a wedding registry with money in my Gift Card balance that I am *********** and I want it. Its mine from returns I had done and they received their items back. This is ridiculous and very sad but this large company is taking advantage and wont even give us a direct reason. I want my money please and to be able to start a new prime so we can have access to TV through our fire stick. And also my husband is a general contractor and we use this account to order his business supplies so this effects are lively hood. Please help. (The picture I uploaded is the last email I got, and it gives no actual reason the account was closed. It just keeps saying the guidelines and like I said I read over them and I did nothing wrong within the guidelines.)
Business Response
Date: 10/04/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Customer Answer
Date: 10/04/2023
What about the money in my gift card balance on my old Amazon account? That was my money and Im *********** it. Plus I still dont understand why my account was closed because I read all their guidelines and I cant find out anything that I did wrong. But right now I just want my gift card balance given to me. Because I feel my account was closed for reasons Im not even aware of.
Business Response
Date: 10/26/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 10/23/2023 confirming account reinstatement.

Sincerely,
Amazon.com
Initial Complaint
Date:09/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon prime has been charging me for HBO and HBO *** duplicate subscription from Feb 2020 to Sept 2021. After that they charged me for HBO *** up to the present. I never subscribed to HBO. In my Prime Home Screen it was never listed as one of my subscriptions (I have a photo of the Home Screen) I never got a notification that I was being charged for it. After arguing with 5 different reps from Amazon they agreed to refund me one years worth of service on one HBO account. I want full for reimbursement for both plus penalties for this scam. In addition I was being charged for Amazon unlimited music. SinceJune 2021. I never ordered it. Apparently when you ask ***** to play music they automatically enroll you in this service. I was never notified or received any bill saying I was enrolled in fact when I would ask ***** for a specific song it would ask me to subscribe even tho they were charging me for unlimited. When you go to your online statement they list charges but not what they are for. This all feels like a scam to me. I have had friends which have had the same thing happen.This should be corrected. At least they should send a statement monthly stating all charges as Apple does. I really feel penalties are necessary to discourage this type of behavior.
Business Response
Date: 09/24/2023
Hello *******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience that you've experienced in this case.

Upon reviewing this issue with our internal team I received below response from them :

Hello.

Thank you for reaching out. We're terribly sorry for any confusion and frustration these charges may have caused. I wanted to provide a little clarity towards the subscriptions in question. HBO and HBO *** were two separate Prime Video Channels offering different content. During the tenure of your HBO subscription was discontinued as HBO reverted to only HBO ***. Please keep in mind that any digital subscription subscribed to, cancelled or upgraded email confirmations are sent out. Amazon Music Unlimited is the same. With any compatible ***** ***** enabled device, or ******* you're required to agree to the terms and conditions of the service before they are subscribed to. Once completed an email confirmation is sent as well. No active service is subscribed to or changed without authorization from the account holder.

We don't offer a way to make changes to an account's ******************************************* without speaking directly to the customer and that is only to cancel not to subscribed.

In your previous conversation with customer service a refund of the last 12 months of HBO was refunded. This was a 1 time courtesy and we're unable to offer any additional compensation. Please speak with your bank if you are desiring more. We understand this not the answer you are looking but there isn't any additional information for us to share at this time.

Thank you for your co-operation. Have a great rest of the day!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:09/19/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On september 12th i made an order on amazon.com with giftcards. i sent in all the receipts for this order.. amazon then withheld the balance. majority f the receipts were paid in cash.. im unsure what the issue is. please help They are stealing my money. they sent an email saying that they would voide the balance if i didnt supply the recieopts i supplied this to them and they still voided the balance... Pleasase help..
Customer Answer
Date: 10/12/2023
I did not violate any terms and conditions, I purchased these with used and if they take the *** balance from me it is essentially stealing. These products were not for resale.. they were to go within myself and my organization. there was no **** exchange fro these products. on the first order i did i asked amazon if this activity was ok and they confirmed that it was ok to do this...

After the chat agent said it was ok, they mentioned that they would put a note on the account that it would be ok. after this preauthorization was done the ended up going back on the agreement in chat...
Business Response
Date: 10/12/2023
Hello,

We have denied the customers request for a refund.

Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on **********.

Sincerely,
Amazon.com
Customer Answer
Date: 10/12/2023

Complaint: 20624755

I am rejecting this response because: the team preauthorized the the activity and said it was ok. and wthere wouldn't be any issues on my end... It is also USD/ **** currency its not a Amazon token. taking money or voiding USD balance is against ************* law..we don't live in amazon, we live in ***************** and in ***************** it is illegal to steal or void someones money. especially if it is in the ************* dollar.

also, these products are all in within me my organization, there was no trade trade or reseal for use for these products...

Sincerely,

***********************
Initial Complaint
Date:09/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have sent back a dress that was purchased. The dress was confirmed to be received on Friday, September 15th, 2023 at 1:45pm per the tracking number. I have confirmed with Amazon and the seller receipt of the dress and they have received it. However, they refuse to issue my refund in the amount of $143.95.
Business Response
Date: 09/21/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-4477783-6319417 regarding refund for the item you returned.

I see that the refund of $143.95 is processed to your original payment method.

You'll see the refund on your original payment method statement in the next 3-5 business days.

Once processed, you'll also be able to see the refund request here:

***********************************************************************************

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:09/19/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to seek your assistance with a pressing issue involving my business, ***************, and its interactions with Amazon. This situation has been characterized by persistent challenges, despite our best efforts to resolve it through Amazon's official channels.*************** has been a reputable seller on the Amazon platform, consistently adhering to Amazon's Selling Policies and Seller Code of Conduct. We have always upheld the values of transparency, integrity, and exceptional customer service in our business operations.Our ordeal began with an unexpected hold placed on our Amazon seller account. We respect **********************'s commitment to a secure marketplace, but our experiences have been perplexing and distressing. Key issues include:We have consistently submitted all requested documentation in response to Amazon's account hold, including receipts from our authorized supplier, confirming the authenticity of our products; our ID card, validating our identity; and numerous proofs of delivery, demonstrating our reliability.Despite our compliance with Amazon's requirements, our appeals have been continuously declined without a clear explanation. This lack of transparency has raised concerns about the fairness of the resolution process.The ongoing account hold has disrupted our operations and cast doubt on our business's credibility. This situation is causing severe financial strain and jeopardizing our ability to serve Amazon customers effectively.We believe your involvement can illuminate this perplexing situation and expedite a fair resolution. Our goal is to restore our ability to conduct business on Amazon and reaffirm the principles upon which Amazon was founded.Thank you for your attention to this urgent matter. We eagerly await your response, knowing that your involvement would not only be a lifeline for our business but also a testament to the importance of a just and transparent online marketplace.
Business Response
Date: 09/21/2023
We have decided to reinstate this account and an email was sent to them informing them of this decision on September 21, 2023.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:09/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon let me place three orders using their payment method of AFFIRM. I placed these orders and received all but two of the items. This is not my issue. 2 September they charged my Amazon Store credit card for Amazon Prime . I did pay this. 15 September they charged my debit card for Amazon kids. I did pay for this.16 September they closed my account for non compliance. I have called them 5 times and nobody can tell me what they think I did wrong. I asked for refunds on my memberships because I can not use them and got told I can not get a refund. I also can not receive any digital movies or books I purchased and I can not access Amazon photos anymore. Currently I have some friends dealing with this as well and their accounts got shut the same day and all told the same thing. Amazon customer service stated I can send evidence in to appeal but refuses to tell me what evidence they want. I have not gotten any emails back from the department that asked for all the stuff to begin with. This is fraud that they are refusing to refund me for membership I can not use, they shut off all the tablets so those are now useless, and on top of that the vitamins I purchased were from a fraudulent seller! They got my money and I never got the Vitamins. Amazon says they can not refund me that money because my account is closed. How can this be legal???I do not understand how you can close an account for using the payment method offered by Amazon or say compliance issue without saying what the issue is. , ****** Attached are my AFFIRM Loans that I used for Amazon , my bank statement showing the kids purchase and my Amazon store card showing the payment for Prime.
Business Response
Date: 10/15/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 10/11/2023.

Sincerely
Amazon.com
Customer Answer
Date: 10/16/2023
I was informed there was a *********************** attack on Amazon. I have never done anything that was against the **** I actually read the entire thing just to make sure! No clue what they deem
improper use of my account when my last orders were all for me! I got told if someone I know messed up then I get flagged as well. I had various excuses by 5 different customer agents now. I cant even dispute the fraudulent charges for the vitamins I bought from a clearly fraudulent seller! I never got them. I log in and get told more information is needed but not a single person can tell me what that is. These practices are wrong ! I have sent things to friends and family for years now, used a wedding registry for vow renewals, baby registries for pregnancy ( miscarriages) and wishlists for my family. I believe all my information has been compromised and request access to my account so I can wipe out all information including my family members addresses .
Customer Answer
Date: 10/16/2023

Complaint: 20624662

I am rejecting this response because:It is garbage! Amazon had an account breach. I was charged for items that a seller never shipped. Im told cant dispute because account closed. ****** says cant do refund unless Amazon does it. Rather convenient ! One of my cards had attempted fraud charges and only place It was used was Amazon! I have not violated any terms . I did not do any reviews, sell stuff to anyone or return a lot of items. I am pretty sure nobody knows what happened because every single person I talked to gave me a different reason! I have a right to know what ** being accused of having done . I got told its because I had a wedding registry for via renewal. A baby registry for pregnancies that ended in losses, because I used wishlists, because I want to more then 5 friends, and because someone I know did something wrong.. yes all these different excuses by customer service . I want access to remove all information from my account .

Sincerely,

*************************
Initial Complaint
Date:09/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has closed my account. They closed my account for no reason and would like my money that they have taken from my account.
Business Response
Date: 10/05/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com

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