Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,493 total complaints in the last 3 years.
21,514 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My amazon account was locked when I speak to a representative they tell me that a resolution team member will email me with in 24hours but they dont resolve my issue. I have proof of purchase for my amazon gift cards that I loaded to my amazon wallet. They keep giving me the run around and its not fair that I spent this money and there not resovlving my issue. Email to my amazon account: ****************************
Business Response
Date: 10/04/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 4 October, 2023 confirming account reinstatement.

Sincerely,
Amazon.com
Initial Complaint
Date:09/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ******* galaxy s23 phone from amazon on 8/11/23, received it on 8/16/23, and returned it on 8/22/23 in new condition (exactly the same condition as i received it in). I followed Amazon's return instructions and delivered it at a *** drop off location, tracking 1Z67561Y9022393298. Amazon received in on 8/30/23 and has confirmed they have it. However they are continuously stating they have not been able to process the return and refund yet. It's been weeks. I've reached out 3 times and they refuse to escalate it or do anything to get my timely refund. I cannot afford to not get this money back into my account.
Business Response
Date: 09/21/2023
Hello ***,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your refund for the ******* Galaxy S23 Cell Phone from Order ID: *******************.

Situations such as these are very rare, and are corrected shortly after they are reported. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.

Upon reviewing the details of your order, I've verified that a full refund was issued on Thursday, September 21, 2023 at 6:45 AM (PDT).
Refund Details:
Items
1 x ******* Galaxy S23 Cell Phone, Factory Unlocked Android Smartphone, 256GB, 50MP Camera, Night Mode, Long Battery Life, Adaptive Display, US Version, 2
Amount(s)
Principal: $787.04
Tax: $79.49
Total:$866.53

You should see the amount reflected in your credit card statement within 3-5 business days of that date, as this depends on the processing speed of your bank.

I apologize for the inconvenience this has caused.
Regards,
Priyanka
Amazon.com
*****************************
Initial Complaint
Date:09/19/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I've been a loyal Amazon customer for many years, but I've recently encountered a frustrating issue. My Amazon account, which I've had for an extended period, has been unexpectedly closed due to alleged misuse. Amazon claims that another account with a history of violations is somehow linked to mine, but I can assure you that I have never created or used any other account that could have violated their terms of service. I've consistently paid my membership fees on time and have rarely returned items, with just one return in the last five years.I've made numerous attempts to resolve this matter by reaching out to Amazon through both emails and phone calls. Unfortunately, my emails often go unanswered, or I receive responses without clear reasons or evidence supporting their decision. This has left me perplexed and frustrated. I'm unsure whether my account was compromised
Customer Answer
Date: 10/03/2023
Dear Amazon Support Team, I'm deeply concerned about the recent closure of my Amazon account, given my long-standing loyalty as a customer. This has left me puzzled and disappointed. I am fully committed to adhering to Amazon's policies and guidelines, and I am eager to address any issues that *** have led to this decision. If there have been any inadvertent violations of Amazon's terms of use associated with my account, I assure you that they were unintentional, and I am prepared to take the necessary steps to rectify the situation. My Amazon account holds significant value for me, as it has been an integral part of my life for the past 5 years. Throughout this time, I have had numerous positive interactions and have always valued the convenience and reliability of Amazon's services. I would like to clarify a few important points: I have been studying abroad for the past few years, and during this time, I have been shipping my packages to my school office. It is important to note that any actions taken by my classmates, whether related to my Amazon account or not, were beyond my control. I cannot be held responsible for their actions. There was a period in the past when my Amazon account was compromised due to hacking. If any unauthorized activities occurred during that time, it was entirely out of my control. To prevent such incidents in the future, I am committed to adding two-step verification to my account for enhanced security. I understand and respect Amazon's responsibility to maintain the integrity of its platform and the safety of its customers. I wholeheartedly support these efforts and assure you of my genuine commitment to being a responsible and compliant Amazon user. I respectfully request the reinstatement of my account to continue enjoying Amazon's services. Your understanding and consideration are greatly appreciated. I am hopeful for a positive resolution to this appeal.
Business Response
Date: 10/12/2023
Hello, My name is ********, and I am a member of the Amazon Account ******************** team. *************** on behalf of your BBB inquiry #********. After further consideration, on 10 October, 2023 we have decided to reinstate your Amazon.com account. We would appreciate your input about anything we can do to help prevent such issues in the future. We want your experience shopping at our store to be a rewarding one. If you have any order or account related concerns, please contact our **************** team at the link below: **********************/contact-us Best Regards,Victoria,Escalation Specialist Amazon.com *****************************
Customer Answer
Date: 10/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you so much this means the world to me.

Sincerely,

**********
Initial Complaint
Date:09/19/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account or my brand has been deemed abusive and this seems like a final decision without any recourse. It almost seems as if Amazon has some confidential note on my account, they want me to address it without ever asking for it.I have no idea what I could have done to be seen as abusive, and no matter how many times I ask, I am not provided with any information as to what it could have been. I am perplexed as to how a new Amazon seller and brand could be considered abusive.I am even more confused as to how to overcome this abusive tag. It is as if no one within Amazon is interested in helping me get my brand restored. Amazon mostly only responds with nebulous messages about abuse without offering a path forward.This feels like persecution for something I know nothing about.
Business Response
Date: 09/22/2023
Hello from Amazon.com,

I understand that the seller is requesting assistance with their Amazon Brand Registry application.

While I know the seller is disappointed with the outcome of this matter, *** confirmed that the information seller received from our brand appeals team is correct. Their enrollment application for brand "ASH & BEAU" has been denied.

A detailed investigation was conducted based on the information available in our internal systems and information and documents provided by the seller. After carefully reviewing the information and documents, we have concluded that the brand/user has engaged in abusive conduct as per our policy.

Will there be a change in the decision now or anytime in the future? Our decision is final at this point in time.

Please also note that Amazon cant explicitly tell the seller why their Brand was rejected because it weakens our ability to detect possible violations in the future.

Thank you for your time.
Customer Answer
Date: 09/22/2023

Complaint: 20626126

I am rejecting this response because: This concerns me. It feels like Amazon is making up rules that they do not have to tell me about and then accuse me of being abusive. The abuse is how they are treating me. I desperately need help.

Sincerely,

***************
Initial Complaint
Date:09/19/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed ORDER # ***-2880779-4509032 at Amazon on Aug 29, 2023, in lieu of another identical order placed earlier that Amazon "lost". That "lost" order showed up Aug 30 out of the blue, but the system would not allow me to cancel the new order # ***-2880779-4509032 I placed, and an Amazon representative told me to refuse delivery (see screenshot attached).I refused delivery as instructed, and *** sent the item back to Amazon on Aug 31. The item was received by Amazon on Sep 5 (see screenshots and *** tracking # 1ZW805264206187619). Sep 9, I contacted Amazon CS about my refund and was told to wait until Sep 19 to escalate (see screenshot of email attached).As of today, Sep 19, I still have not received my refund and contacted Amazon CS again. Instead of giving me my money back, they want me to create an incident report for "items I haven't received". A complete lack of understanding of the underlying issue. I clearly explained that the order was refused/cancelled, and I am still awaiting my refund. No items in this order were "not received by me", the order was cancelled.There is absolutely no excuse for Amazon to take their time with the refund as this is not a return, but a cancellation of the order (delivery refused). Thus, any discrepancies could only arise due to *** handling the package as I never received the item in the first place. Amazon simply stole $482.75 from me. Please look into this or my credit card company will.
Business Response
Date: 10/06/2023
Hello Artem,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

It was concerning to hear about the experience you've had with Order ID: *******************.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Upon reviewing the details of your order, I can confirm a full refund was issued on Wednesday, October 4, 2023 at 9:58 PM (PDT).

Refund Details:
Items
1 x **** Nitro XV282K KVbmiipruzx 28" UHD (**** x ****) Agile-Splendor IPS Gaming Monitor | *** FreeSync Premium | 144Hz | 1ms | TUV/Eyesafe | 1 Display P
Amount(s)
Principal: $446.99
Tax: $35.76
Total:$482.75

You should see the amount reflected in your credit card statement within 3-5 business days of that date.

I apologize for the inconvenience this has caused.
Best regards,
Priyanka
Amazon.com
Initial Complaint
Date:09/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9-7-23 my wife place an order for a Tonneau cover on Amazon.com We had purchased **** gift card to make the purchase from *****. We had to purchase Amazon Gift cards on line as we could not use the **** cards as you can only use 1 **** per purchase. The order went through but then was flag and cancelled by Amazon!! The money from the **** cards was given to Amazon on 9-7-23 and they still have it as of 9-19-23. $1000.00 The money from the Amazon Gift cards was withheld for a Total of $1078.00. We still don't have our money!! We have called numerous times with no luck. Each time we get a different story from Amazon. The total due to us is $1109.71 the **** is under *********************** ********************
Customer Answer
Date: 10/19/2023
I have received ******* back on my Amazon gift card but Im still missing the charge of *****. See attached for proof
i still believe they owe me for my time and suffering over this situation that they caused
Business Response
Date: 10/20/2023
Hello ****,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

It was concerning to hear about the trouble you've had with your gift card balance.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Situations such as these are very rare, and are corrected shortly after they are reported. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.

I've been working closely with the relevant department and they've reissued gift card balance worth $1,088 to your account. It should reflect on your account within 2-3 business days.

I apologize for the inconvenience this has caused. Thank you for your patience and understanding.
Best regards,
********
Amazon.com
Customer Answer
Date: 10/20/2023

Complaint: 20625951

I am rejecting this response because:
you still owe me $21.71 from that ***** Nothing was purchased with it. You also needed to compensate me for the time and effort I had to use to get your mistake and theft of my money

Sincerely,

*********************
Business Response
Date: 10/24/2023
Hello ****,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to us.

The $21.71 charged to your **** for Order ID: *******************, was refunded to your Amazon gift card balance on Monday, June 5, 2023 at 3:03 PM (PDT).

Our records show that the refunded amount was used on the following order:
GC ID: ***************   Status: Claimed
From: Refund on order 114-XXXXXXX-XXX3023
Original Amount: $21.71   Balance: $0.00

Used on 114-XXXXXXX-XXX5805   Thursday, June 8, 2023   www.amazon.com   Encumber $-21.71

You can review your gift card balance and usage history here: www.amazon.com/gc/balance

We respect your request for additional compensation for this ordering experience; however, we're unable to offer further discounts or monetary compensation beyond what has been provided. I realize this news may be disheartening to hear, but please know we truly care about your experience. Be assured your candid feedback will be used to continually improve our processes and services.

Though I regret the series of events that led to you receiving this email, I'm grateful for the opportunity to have heard your story and shared your feedback.

We look forward to serving you again - and serving you better - next time.
Best regards,
Priyanka
Amazon.com
Customer Answer
Date: 10/24/2023

Complaint: 20625951

I am rejecting this response because:
the charge was made on 9-7-23. the charge and credit Amazon is talking about took place 6-7-23. which would tell you they are not the same and they have my money. Amazons customer service is a joke. I have provided you with the evidence that you have my money now give it back. Look at the photo (previous message) of the **** statement it clearly show 9-7-23 to Amazon for $21.71 NOT 6-7-23.....

Sincerely,

*********************
Business Response
Date: 10/26/2023
Hello ****,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your response.

Could you please write back to us with the order ID for the $21.71 charge on 9-7-23, so that we can assist you further with this?

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Best Regards,
Priyanka
Amazon.com
Initial Complaint
Date:09/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a product from Amazon, it had horrible design and could not be used to requested a return and refund. The return was initiated on 8/25/23, Amazon received the return on 8/30/23, and the refund dates moved from a time prior to 9/15 to 9/23 and if you look at the website it still shows that a refund hasn't been issued. I contacted Amazon support yesterday and asked them to process my refund, it's ridiculous that the refund dates changed. So they did, but the problem is that the refund amount was wrong in the system, and now even the gift card credit that they gave me yesterday. I bought the Amazon Echo Buds 2023 model, and I used a promotion where you trade in an Echo product and Amazon gives you a credit to be used in a future Amazon only product purchase. I sent in an Amazon ******* stick, and on my purchase the credit amount for the trade in was $12.50. I paid $35.23 in my own gift card balance, and $4.88 from my **** card to cover the balance. So a total of $52.61 for the product purchase. The refund that was given to me yesterday in gift card amount was for $40.11 which is $12.50 shy of what I was due back. You can't take my exchange for credit product and in the event of a return not credit back the amount of the item exchanged or return the item exchanged. I am owed $12.50 in either a gift card credit, or my Amazon fire tv stick returned. I had called to complain about the amount being wrong multiple times, chatted with customer service multiple times, and yesterday I said to myself take what they give you and file a complaint and maybe someone will figure out how to resolve this issue.
Business Response
Date: 09/22/2023
Hello ******,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

It was concerning to hear about both your refund for Order ID: *******************, and your experience with our **************** team when you called in for assistance.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Situations such as these are very rare, and are corrected shortly after they are reported. I've passed this along to the relevant departments. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.

I've added a $12.50 promotional credit to your Amazon account. The promotional credit will auto-apply on your checkout page to all eligible items,that is, the final page (beyond the ones where you select your address and payment method) before you place the order.

To be eligible, the item needs be both shipped as well as fulfilled by Amazon (not a third party seller), similar to the previous promotion on your account.

You should be able to view who an item is being shipped and sold by beneath the "buy now" button on the product page of the item.

I apologize for the inconvenience this has caused.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Best regards,
********
Amazon.com
Initial Complaint
Date:09/19/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to request your assistance regarding the reactivation of my ******** Seller Account on ************************* My account was found related to an account owned by ***********************. I acknowledge this person since we used to have Partnership Agreement for ******** Marketplace of our Seller Accounts 'EPSY CLUB CA'.However, in June, his account was blocked, and he is currently awaiting video verification to reactivatehis account. During ***** waiting for verification being scheduled, my account was blocked due to its association with his account.In light of this situation, I made the decision to terminate the business partnership with *********************** in order to continue my business on the ******** Marketplace independently. It is important to note that all necessary documents and information have already been provided with this message.I'd like to highlight that all the Partnerhsip documentations are originally in Russian, as it is our common language of communication. However, I have also attached a certified English translation of the document, which includes a seal of authenticity and was made by translation agency in my town of residence.To provide context, our accounts were linked because we had the same ASINs B0BQRB7M7Y and B0BSFWB7LH listed in our inventory, and we followed the same sales policies.On September 10th, an agreement was signed to terminate the partnership with ***********************. As part of this agreement, I transferred the owed amount to ***********************. Along with this message, I am attaching the Termination Agreement signed by both parties, as well as proof of the bank transfer in the form of a statement from my bank card, indicating that the transaction was successfully completed.I kindly request your assistance in resolving this situation and unblocking my account so that I can continue my operations on the ******** Marketplace without hindrance.
Business Response
Date: 09/21/2023
Hello,

We have decided to reinstate this account and an email was sent to them informing them of this decision on 21/Sept/2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 09/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** Sovetbekov
Initial Complaint
Date:09/19/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB Service,I am writing this letter to express my dissatisfaction and frustration and to request your assistance in resolving the following issue.On August 31, 2023, I applied for an Amazon Store Card from Synchrony through Amazon and received a $100 signup bonus as part of a promotional offer, which was directly credited to my Amazon account. Subsequently, I attempted to purchase a $105 Apple gift card using the $100 balance in my account plus with my ********************** Store Card. However, when I attempted to complete this transaction, my Amazon account ******************** was locked. I attempted various methods, including password reset and verifying credit card information, but none were successful.I then contacted Amazon customer service and provided my account information and billing address. The customer service representative informed me that I needed to wait for an email response. However, I have yet to receive any communication or notification regarding the unlocking of my account. Currently, my Amazon account is inaccessible, and I am unable to use the Amazon Store Card I applied for, with $100 of my funds frozen in my account. This has caused significant inconvenience in my daily life.I heavily rely on Amazon's services, and this issue has created a lot of difficulties for me. I implore Amazon **************** to promptly unlock my account and resolve this matter so that I can continue to use your services and enjoy a seamless shopping experience.Below is the relevant information for my ****************************** Account Name: ****************** Registered Name on Amazon Account: ******** Registered ZIP Code on Amazon Account: ***** Date of Amazon Store Card Application: August 31, 2023 I sincerely appreciate your assistance and hope that you can address this matter as soon as possible. If further information or documents are required to verify my identity, I am ready to provide them.Looking forward to your response.Sincerely,*******************
Business Response
Date: 09/22/2023
Hello Sulan,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your Amazon account.

Since we need to verify some confidential information to help you regain access, we request that you please contact us over the phone, due to account security and privacy policies we must adhere to, so that we can assist you further with this.

Thank you for your understanding.
Best regards,
Priyanka
Amazon.com
Customer Answer
Date: 09/28/2023

Complaint: 20625668

I am rejecting this response because:
I called Amazon's customer service to verify my account information. I accidentally failed to notice that the problem was three order information within three months, so the verification failed. Please give me another chance to restore my account.
If it would be convenient to unblock my account directly here, three transactions in the last three months:Aug 17 $480.00,Jun 27 $100.00,Jul 5 $25.00
I cant remember the items in my shopping cart clearly,Maybe SK hynix Gold p31 2TB SSD.
Thank you.

Sincerely,

*******************
Business Response
Date: 10/11/2023
Hello Sulan,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to us.

I see that our **************** team was able to help successfully unlock your Amazon account, and that you're now able to sign in and access your account as of Tuesday, October 10, 2023 at 9:30 AM (PDT).

Thank you for your understanding.
Best regards,
********
Amazon.com
Customer Answer
Date: 10/12/2023

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???????????? ID ******** ?????,????????????

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Initial Complaint
Date:09/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 16 2023 Amazon went into my bank account and took and unauthorized payment from me for something I canceled in Jan of 2023 .I talked to several customers service rep, yesterday and one of them told me that they canceled it on their end the payment is pending but my institution says that they received the payment. But the end result is that they did not refund mey money back And the cooperate office stated to me that they are the third-party They are not Amazon they only transfer documents to Amazon.
Business Response
Date: 09/21/2023
Hello *******,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and I apologize for the inconvenience you have experienced with unauthorized charge on your Amazon account.

As this is an unauthorized charge, we are unable to take any action in this case.

However I would request you to dispute the charge with your card issuer/bank to get the charges reverted.

If there is any other alternative, we would have surely helped.

Regards,

*****************************
Amazon.com

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