Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,493 total complaints in the last 3 years.
21,514 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/19/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is concerning order 111-2362529-2763468. The order details page states "Your refund will be issued within 7 days after we receive the original shipment. Your package is returning to Amazon because of one of the following reasons: Damaged in transit, carrier couldn't locate your address, or refused by recipient. It has been over a month and I've not received a refund, nor has the order details page updated.
Business Response
Date: 09/23/2023
Hello ******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience that you have experienced in this case.

Upon reviewing I can see we have not received the returned item back yet which is the reason why you have not received a refund for the order.

Hence I request you to please wait until the item is returned to us for the refund to be processed.

If you don't hear from our returns center by 30 days from the returned date, please contact us using the link below, so we can find out what happened:

**********************************************************

Thank you for your co-operation. Have a great rest of the day!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:09/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed several orders shipped to a amazon locker. The order numbers are 111-7562142-2318614, 111-4552498-6965069, 111-9754211-5755425 on Amazon account ************************* I was unable to pickup the orders. Amazon states that if the orders are not picked up by the due date the products will be returned to Amazon and the buyer gets a full refund. The purchases state "ready for pickup until August 28", "ready for pickup until August 31" and "ready for pickup until September 2". I am unable to pick up these orders. The orders should have been returned to Amazon weeks ago and a refund should have been sent to me as per Amazon's policy. I contacted Amazon multiple times. I was told "you'll get a answer within 24 hours" or "you'll get a answer by the end of the week". I never got a reply.
Business Response
Date: 09/23/2023
Hello ******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience that you have experienced in this case.

Upon reviewing I can see that one of the orders mentioned in the complaint has been received on our end as of now and refund has been processed for that order.

You can check the refund status for the order using the below link :

**********************************************************************************

For the other two orders mentioned I can see that we have not received the returned items back yet which is the reason why you have not received a refund for them.

Hence I request you to please wait until the items are returned to us for the refund to be processed.

If you don't hear from our returns center by 30 days from the returned date, please contact us using the link below, so we can find out what happened:

**********************************************************

Thank you for your co-operation. Have a great rest of the day!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 09/25/2023

Complaint: 20628436

I am rejecting this response because:
They mention that I didn't get a refund because amazon didn't receive the items back. That's a failure on amazon's part. I never received the items. It's amazon's problem that they didn't ship it back from the amazon locker, not my problem. The orders state "if not picked up within 5 days will be returned to amazon for a full refund". Amazon failed to pick up the items from the locker. I shouldn't be denied a refund vecause of amazon's incompetence. The orders still state "ready for pickup until August 28".
Amazon's response mentioned that they refunded one of the three orders. They did not, they refunded a third of one of the three orders.

Sincerely,

************************************************
Initial Complaint
Date:09/19/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER PLACED August 21, 2023 TOTAL $302.02 ORDER # ***-6188431 iPad 9th generation received three weeks later and returned it on the 13th of September. I only had it about a week when it was doing weird things like the colored ball on the lower right hand corner coming on when I was on you tube. When I called on the 19th, they said they hadnt received it yet, thats almost a week, why havent they received it? Now I hear I have to wait a month for my refund, meanwhile interest is piling up. They want their money fast and they give it back slow. Cheap.I will never do business with them again.
Business Response
Date: 09/22/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-6188431-6935454 regarding refund for the item you returned.

Based on return tracking information, the item marked as returned on Sep 18, 2023.

Refunds are processed within ***** days once we receive your return. Our team will process the return and Shortly after,the refund will be issued automatically.

Once the refund is processed you'll receive an e-mail message confirming your refund. I request you to wait for the return to be processed and refund issued. We don't have option to process refund manually.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 09/29/2023
I read the information and I disagree that I turned the item in on September 18, 2023. I sent the iPad in on September 13 via **** I dont know how long they received it but doesnt take 5 days for *** to send it to them.
I sent the item in a different box than it came in but it was the original iPad that I purchased with Amazon. I know because they said it wasnt the original iPad but it was. I know I sent the original because the one I purchased from ******* had a 3 month free games, amazons did not. They said it had scratches and was used, mine was not as I had a plastic cover that I bought from Amazon it would be impossible for it to have scratches. There is something wrong in that company something is not right. I would like someone to investigate that department.
please give me my $302 asap.
*************************
Initial Complaint
Date:09/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a disabled woman who has been a member with Amazon since 2018. I like Amazon but I have been having problems with their customer service and delivery drivers. When I order my products and Fresh/Whole Foods groceries and bottled water, my groceries and bottled water are delivered Tampered, damaged, and contaminated with dog f**** Either their driver and someone is putting that mess in my food groceries and bottled water. I have given Amazon video footage of the men in my building who is doing this disgusting thing to my food and water and pictures of my food that has been Tampered, damaged, and contaminated. Also why is an Amazon employee doing this to my groceries and products? Why are they allowing this to happen to me and to any other Amazon customers. Some of the. Amazon employees are on ************ showing their awful behavior. My packaged items are damaged with dog f**** Some of the Amazon drivers have a scam going on in my apartment complex with the three men I told Amazon about and because I reported these men to the police they decided to a have some Amazon employees to put dog f**** on my Amazon items, food groceries and bottled water. ***************** of Amazon needs to investigate his Amazon employees and the men in my apartment complex that is doing this disgusting thing thats a crime. Its called the intent to do bodily harm. These men are more than likely doing this evil action to some other Amazon customers with help by Some Amazon employees. I want all of my Amazon items, products, and food groceries and bottled water free from ************* more Damage, tampered and contaminated products. I appreciate your help.*********, ***************************
Business Response
Date: 09/22/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided.

For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research.

You can look up your orders online through Your Account ***********************/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 09/28/2023
I recently emailed ********************* of Amazon a photo of a recent damaged item I received on Monday, September 25, 2023 and on Thursday, September 28, 2023 I also emailed ********************* of Amazon the order numbers of items that were severely damaged. I am physically disabled and I like Amazon because its convenient for me to order the items online I need. I seriously want my food groceries, bottled water, and Amazon items that are packaged to be delivered to me with NO damages, contaminations, or tampering with. Thank you.
Sincerely,
Ms. ******* Dooley

Customer Answer
Date: 09/28/2023

Complaint: 20628236

I am rejecting this response because:
I havent heard anything again from an Amazon representative regarding my serious complaint.
I am asking for two years of free food groceries in its entirety from Amazon Fresh and Whole Foods Market. FREE for two years No membership payment of my Amazon Prime membership for two years also.

Sincerely,

***********************
Business Response
Date: 11/11/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-0908554-6131417 regarding the issue related to the delivery driver.

Based on investigation, our team can't find the video that you provided to confirm if it was an amazon driver.

If you can provided the video and we verify that it was not our driver and we can take actions as per the options available.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 11/21/2023
On Sunday, November 19, 2023 I ordered groceries from Amazon Fresh. The groceries were delivered on Monday, November 20, 2023 very late by Amazon delivery person *******************. My groceries were to be packed on early Monday morning and not Sunday. My butterball Turkey was thawed out and had holes in it from being injected by a needle. My Butterball Turkey was injected with dog f**** and a poisonous chemical substance. My bread had the same substances on it and someone spit on my bread because it was still wet with saliva. My can goods were severely damaged. The poisonous substance could have been fentanyl. No one should ever be able to go to any Amazon Fresh warehouse to give an Amazon employee anything deadly to Tamper, damage, and contaminate my groceries and bottled water. My bottled water was severely damaged as well. An Amazon delivery driver can contaminate my groceries and bottles of water also and allow any person to contaminate my groceries upon delivery. An Amazon Fresh employee is to never allow anyone to Contaminate a customers food especially upon delivery. My Amazon Fresh groceries bags were to torn open, they were not securely tight. The viruses are still around. I am physically disabled and I have to get my items delivered to my residence. I am on a fixed income and now I dont have any food for Thanksgiving. I appreciate your Help. Sincerely, ***************************. This awful and serious situation has to be thoroughly investigated.
Initial Complaint
Date:09/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
bought an a/c 9/1 ******/7 read instructions that ***. found out could not use in aluminum windows which amazon did not state in discription of product. started return 9/8 told it would be picked up that day but not picked up until 9/9. they say they rec. on 9/12 but they have a 14 day min and can take up to 60 days to get my refund on an item that was never taken out of the box . i called to suggest they forward a suggestion that this policy is s***** if not criminal and they look into changing it . got a ******************* who said there was no one higher meaning herself and rudely said i'd would just have to wait . this is unexceptable they don.t wait ***** days to bill me i should not have to wait that long for a refund on something i never unboxed and would not have bought if they had given the info that you could not use in aluminum windows
Business Response
Date: 09/22/2023
Hello ******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the order placed on our website.

I've tried to locate the order with the information available in your complaint. Unfortunately, I'm unable to locate the exact order you are referring to.

In this case, I request you to please reply back to this email with the order number so that we can review the details and assist further.

Thank you for your co-operation. Have a great rest of the day!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 09/22/2023
order # ***-9330361-0468239 and i repeat the item was never taken out of the box only the instructions
Business Response
Date: 09/26/2023
Hello ******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the order placed on our website.

Upon checking I can see that our internal team has already reviewed this and sent an email to you with relative information on this with subject 'A Message from Amazon ***************** on September 17, ********* AM.

I request you to please review the email sent by them and reply to their email for further review.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
***********************************;
Customer Answer
Date: 10/06/2023
amazon still has not refunded me for an ac which upon reading instructions and contacting manufacturer found i could not use in my aluminum windows i started a return that day sept7. they were supposed to pick up on the 8th but did not until the 9th . amazon received it on the 12th and still no refund a rep named ****** has claimed to try and call me but from the first i told him the number in my account was no longer good and gave him a good one which he has never used to my knowledge. he asked for info only in my account[ i'm 72 and forgetful] but though my email was good my password was good they would not let me in my acc. they want verification which i answered my last 3 purchases but them they wanted 3 things i put in the save for later cart which i could not remember in short they have me in almost every way and seem to be doing they're best to outlast me and the BBB without doing the right thing since they have the ac which i'm still billed for

Business Response
Date: 10/10/2023
Hello ******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding the return of the order ID : *******************.

Upon reviewing I can see that the return is not yet processed at our warehouse.

Once the carrier receives your return package, it can take a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days.

In some situations, it may take longer. This additional time allows our ************** to find and process the item.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation.

Once we issue your refund, it takes additional time for your financial institution to make funds available in your account.

Refer to our Refunds page for more information:

********************************************************************************;

If you don't hear from our ************** by October 12, 2023, please write back so we can find out what happened.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 10/10/2023

Complaint: 20628051
this is the same stalling tactic they have been giving me for a month. according to them they received the brand new never taken out of the box ac on sept 12 . this person ****** has sent me the same email 1/2 dozen times never calling on my good phone # claiming he tried to get in touch with me which i have not seen any sign of except for the repeat email which does nothing to resolve the situation and being unable to get into my account can't correct any bad info like my old phone # they seem to be deliberately stalling and i don't know why unless they don't want my business any more in which i concur

I am rejecting this response because:

Sincerely,

*************************
Initial Complaint
Date:09/19/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been receiving services from Amazon.com, holding my digital contents (e-books) there, etc. My account has been closed for no legitimate reason. The explanation that was sent to me by Amazon was that some other account which they believe is linked to my account was closed for violating their terms of use. However, the account I was using was the only account I have, there are no other acounts that are linked to mine. I appealed the decision with this explanation, however received an email from Amazon's account officer that their decision is final - there was no explanation from their side and no details.
Business Response
Date: 09/22/2023
Hello *****,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your account that is restricted to digital purchases only.

To help you with this, I've worked with our internal partner team on your request. Please note that we are not able to take additional actions, including overriding their decisions for next steps.

Ive pasted their response below for your convenience:

We've found your account is directly related to another account which has been previously closed due to the violation of our policies.

Due to the proprietary nature of our business, we're unable to discuss other accounts with you, and the decision to close your account is a final one.

Any digital content that you purchased with this account is still available to you. To access the content, click the Manage Your Content and Devices link on the Your Orders menu on Amazon.de. Please note that we have restricted your account to ********************** purchases only. We will automatically cancel all non-digital orders placed on Amazon.de and if you have been charged, a refund will be processed.

While I know you're disappointed with our stance on this matter, I want to assure you the information you received is correct.

If you would like to appeal this decision, please reply to the email that you have received from our Account specialist team on 19 September 2023 from ***************************
Our customer service team cannot reverse this decision or share more details on this matter. They can only confirm that this message was sent and can help you with technical issues.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:09/19/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered specialty leather paint. I received, instead, coffee and I was livid. The item was out-of-stock upon the wrong item being delivered, so Amazon couldn't offer me a replacement but did suggest I could return the coffee for a refund. What they didn't mention is that I would be charged/ deducted $7.99 from my refund amount to have *** pickup the wrong item (coffee) that Amazon sent me instead of the 7 bottles of paint I paid for. I was/am still (though, probably not for long) a Prime member with Amazon and therfore have long enjoyed FREE Returns as advertised and marketed to consumers. In fact, I have returned countless items via *** pickup wherein no return fee was charged. This is the one and only time this has ever happened to me and I intend to keep it that way, but for the sake of making good on my promise to Amazon that I will report them for effectively stealing my eight dollars Here I am, doing just that... I was not advised I would be charged to have *** pickup the coffee and had I known would have never allowed it as the reason for my return was Amazon's fault for sending me the wrong item. Therfore the cost to have *** pickup the incorrect item I was sent should rest solely on Amazon, not me the customer who was sent the wrong item. I shouldn't lose the time this has cost me but I will gladly pay it to do my part it curtailing this fraudulently and absurd business malpractice. You don't get to advertise FREE returns and then charge $7.99 to have *** pickup the wrong items you send your members.
Business Response
Date: 09/22/2023
Hello ********,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for any inconvenience caused with the return shipping charges applied in returning the item from the order #***-0674996-1646642.

I've reviewed the details of the order and see that the return label selected is *** Pick Up which is chargeable and not a free return option on our website.

If you return an item using a paid method, we'll deduct the cost of return shipping and restocking fees from your refund. This information is available on our help page link provided below.

************************************************************************************

However, to help you with this, as a one time exception, I've applied a $7.99 gift card balance to your account which is readily available on your account.

You can view your balance and usage history in Your Account here:

************************************************

Amazon.com offers free returns on most items delivered to an address in the 50 *************.

Look for Free returns next to the price to confirm that the item qualifies for free returns and select the free return method to avoid getting charged for return shipping on your future orders.

I hope this information helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 09/22/2023

?????????????? ???????????? ???????????????? ???????????? ?

I have reviewed and thoughtfully considered the response made by Amazon.com in reference to Complaint ID ?. ********, and believe that this resolution is satisfactory albeit long overdue.
I'd like to express my gratitude and say thank you, BBB, for your support and assistance in this matter. It is most appreciated, Indeed.

??????????????????,

?????? ???????????????? ?????????? ????????????, ??????.
Initial Complaint
Date:09/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered three Apple Watches on Amazon.com with order# ***-9858956-7031444, but unfortunately, one of them was received as a green cable/rope instead of the expected watch.I immediately reached out to the customer support via online chat, and I was advised to initiate a return for the incorrect item. The return was successfully shipped back and received by Amazon on August 1st, 2023.However, I have yet to receive my refund yet, meantime, I have chatted with Amazon online couple times, they had me waited for more time or let me to fill the incident report, Until today, I haven't received my refund yet.
Business Response
Date: 09/22/2023
Hello *****,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

It was concerning to hear about the experience you've had with your refund for the Apple Watch SE from Order ID: *******************.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Situations such as these are very rare, and are corrected shortly after they are reported. I've passed this along to the relevant departments. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.

I've reviewed the order and verified that the item has since been fully refunded on Tuesday, September 19, 2023 at 4:03 PM (PDT).

Refund Details:
Items
1 x Apple Watch SE ************** 40mm] ******************************** Case & Starlight Sport Band - S/M. Fitness & Sleep Tracker, Crash Detection,
Amount(s)
Principal: $219.00
Tax: $0.00
Promotion Adjustments#1: $-19.01
Tax: $0.00
Total:$199.99

You should see the amount reflected in your credit card statement within 3-5 business days of the above date, as this depends on the processing speed of your bank.

I apologize for the inconvenience this has caused.
Best regards,
********
Amazon.com
Initial Complaint
Date:09/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a kids fire table march 2023 and it has a 2 year warranty on it the screen started having issues I contacted customer care chat and spoke to ***** and he was not helpful chatted with 3 other agents who couldnt read or speak English and kept giving me the run around then had someone call me have been on hold as of right now for 9 minutes and now ****** regarding the issue and she has not fixed it either the warranty with them is a scam and they dont fix or replace the items said my account was on hold and to try to log in I advised her I was logged in and she said hmm you well you shouldnt be able to. And then just sat there in silence. AMAZON IS A JOKE FIX THE PROBLEM!
Customer Answer
Date: 09/19/2023
My order number was 113-2740412-1545017 I have attached 2 pictures to prove it
Business Response
Date: 10/14/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the issue related to your account.

I see that the concern investigation team already shared you the complete information via email to your registered email address on Wednesday, September 20, 2023 at 9:11 AM (PDT).

As per the team, We have placed your Amazon.com account on hold pending resolution of this issue. You will not be able to access your Amazon.com account or order information online. We will remove the hold from your Amazon.com account when TRS Recovery Services confirms that the amount in question has been paid in full.

To provide the information necessary to reprocess this transaction, contact TRS Recovery Services toll-free at:
-- Within U.S.: ************
-- Outside of the U.S., please call ************
Hours are Monday through Thursday, between 7:00 a.m. and 8:00 p.m. CST, or Friday and Saturday between 7:00 a.m. and 4:00 p.m. CST.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 10/14/2023

Complaint: 20627077

I am rejecting this response because:
you apparently didnt read my complaint my complaint is not in regards to my account in regards to the fact that you guys sold me an item that has two year or free warranty that I tried to use because of a product that you guys sold me that is an Amazon fire tablet and still till this day have not been able to get it replaced. It was a complete waste of my hundreds of dollars to purchase.

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Business Response
Date: 10/18/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-2740412-1545017 regarding the defective item.

However I see that your account is placed on hold due to which we don't have any option to take action.

As the team shared you the complete information via email to your registered email address on Wednesday, September 20, 2023 at 9:11 AM (PDT).

As per the team, We have placed your Amazon.com account on hold pending resolution of this issue. You will not be able to access your Amazon.com account or order information online. We will remove the hold from your Amazon.com account when TRS Recovery Services confirms that the amount in question has been paid in full.

To provide the information necessary to reprocess this transaction, contact TRS Recovery Services toll-free at:
-- Within U.S.: ************
-- Outside of the U.S., please call ************
Hours are Monday through Thursday, between 7:00 a.m. and 8:00 p.m. CST, or Friday and Saturday between 7:00 a.m. and 4:00 p.m. CST.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
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Initial Complaint
Date:09/19/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sept 13 returned a dress back to Amazon via my local *** store. Never got a confirmation from *** that the package was picked up (I always get an email from ***). My account on ********************** site stated refund had been issued. It was not. Called Amazon spoke to Naley in Amazon payments, first she told me it was my credit card that Amazon tired to send payment but there was jsomething wrong with my card. I don't see how, because I received a refund prior to this. After spending almost 2hours on the phone with her, ***** stated theres was a problem with the Amazon system, and I had to wait for another refund to be processed until the dress was received back to the fulfillment center. Which the $5.20 refund on a different item had nothing to do with the dress refund. Today Sept 19, 2023 dress was delivered to fulfillment center, I called Amazon spoke to ***** (not sure of spelling) and he apologized for the problems and would issue me a refund of $30.51 back to my original credit card payment. Never got the email about the refund. I have spoken prior to several Amazon customer service whom said they would issue my refund. Still have not gotten my $30.51 refund.ORDER # ***-2708969-1276244 for POSESHE Womens Plus Size Dresses Sleeveless Wrap ****** Sundress Casual Summer ******* Guest Cocktail Dress with Pockets.
Customer Answer
Date: 09/21/2023
I'm writing to let you know the company Amazon has refunded my money for the dress.
Please acknowledge that you received this email.

Thank you
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