Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,759 total complaints in the last 3 years.
21,478 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/07/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I created an Amazon Seller account on their Seller Central site to sell homemade items that I make by hand. I opened the account, went through ALL of their verification processes, and provided my debit card information because seller fees are $39 a month. They immediately charged me the $39. I quickly realized that this was not going to work for me because they require items to be barcoded, and my items are not because they are home made. I contacted Amazon Seller Central, and closed the account, the very next day after I had opened it. I was told by a supervisor that my $39 would be refunded. It never was. Now, I cannot contact ANYONE, calling the normal Amazon support gets me nowhere, and the only place I can contact them is through a messaging link, but they keep telling me that they can't help me until I re-open my account and add my banking information again! Obviously, I won't do that. Here is the copy/paste response that I keep getting from them: Hello from Amazon Selling Partner Support,I hope this email finds you well and thank you for reaching out to us.We are sorry to learn of the trouble you are experiencing and my apologies for the inconvenience caused and we understand how important it is to have this query resolved for your business. I shall surely check and help you in this regard.I understand that you want the amount $39 refunded back to you In this regards we like to inform you that, Your seller account is missing valid banking information and therefore, your seller account is not currently active. To activate your seller account, enter this information as soon as possible.I appreciate your understanding in this matter.Kind regards,Thank you!Please note: this e-mail was sent from an address that cannot accept incoming e-mail. If you require additional support please contact us ********************************************************* Thank you for selling with Amazon,******************Amazon.com Seller Support
Business Response
Date: 11/08/2023
We have reached out to the Selling Partner regarding their concern.
Please advise them to refer to Case ID *********** for more information.
Customer Answer
Date: 11/08/2023

Complaint: 20839066

I am rejecting this response because:
I also have reached out to seller central and opened many cases and keep getting a cookie cutter copy/paste reply, then they close the case and I have to start all over. This is yet one more cookie cutter response. Until I have my refund, I reject all responses from them because *** had a heck of a time communicating with them. This is why I involved the BBB. Its been a horrendous experience with Amazon Seller Central.

Sincerely,

***********************
Business Response
Date: 11/09/2023
Hello from Amazon.com,

Please note that seller has raised an issue that is being handled by one of our internal teams. Hence, we have already reached out to them accordingly to ensure we get the correct resolution for seller's issue.

While waiting for our internal team to resolve the issue, we have created the Case ID *********** so we can provide real-time updates directly to the seller and to let seller know that we are actively working on their request.

Thank you.
Business Response
Date: 11/10/2023
Hello from Amazon.com Escalations Team,
We have reached out to the Selling Partner regarding their concern. Please advise them to be patient and refer to Case ID *********** for more information.
Customer Answer
Date: 11/10/2023

Complaint: 20839066

I am rejecting this response because:They tried calling me at 10 pm at night. I was sleeping. I keep telling them I am NOT in *********, I am in *****************. They are not reading what Im saying. I am only able to contact them through Amazon Seller Central on a chat link , but ONLY if I select from a very small list of countries first. The US is not one of the countries to choose. When I try to click the link shown in the attached image, it takes me to the next image you see. I literally cannot do anything.

Sincerely,

***********************
Business Response
Date: 11/11/2023
Hello from Amazon.com Escalations Team,
We have reached out to the Selling Partner regarding their concern. Please advise them to be patient and refer to Case ID *********** for more information.
Kindly inform the Selling Partner to only refer to Case ID *********** as it is the one being handled by the escalations team.
Thank you.
Business Response
Date: 11/14/2023
We have reached out to the Selling Partner regarding their concern. Please advise them to be patient and refer to Case ID *********** for more information. Kindly inform the Selling Partner to only refer to Case ID *********** as it is the one being handled by the escalations team.
Business Response
Date: 11/16/2023
Hello from Amazon.com,

Please note that seller has raised an
issue that is being handled by one of our internal teams. Hence, we have
already reached out to them accordingly to ensure we get the correct
resolution for seller's issue.

While waiting for our internal
team to resolve the issue, we have created the Case ID *********** so we
can provide real-time updates directly to the seller and to let seller
know that we are actively working on their request.

Thank you.
Customer Answer
Date: 11/16/2023

Complaint: 20839066

I am rejecting this response because:
This isnt resolved. I still havent been refunded. Also, I have received communication that because I havent added my banking information and reopened my business account, that they closed the case. This is the worst investigation by a company ever. Its not that hard to see I opened a business account, was charged a $39 monthly fee and then closed it in less than 24 hours.
Sincerely,

***********************
Business Response
Date: 11/17/2023
Greetings from Amazon.com,
We are actively researching this issue for the seller with our internal teams.
Please have the seller continue to monitor Case ID: *********** as resolution will be provided through this case. Communication can continue through the case as well.
Thank you
Customer Answer
Date: 11/17/2023

Complaint: 20839066

I am rejecting this response because:
Until I have my money back, I will not accept any response. Its ridiculous its taking this long.
Sincerely,

***********************
Business Response
Date: 11/19/2023
Greetings from Amazon.com,
We are actively researching this issue for the seller with our internal teams.
Please have the seller continue to monitor Case ID:*********** as resolution will be provided through this case.
Communication can continue through the case as well.Thank you
Business Response
Date: 12/01/2023
Hello,
A resolution has been provided through the prior case that the seller had open for this: ***********. Please review this case for the resolution and outcome of the reimbursement request.
Customer Answer
Date: 12/01/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:11/07/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This has been a total nightmare. My Apple ID was hacked, and somehow my phone was cloned. Apple was great about canceling the orders but amazon on the other hand suspended my account! I no longer have access to ****** which my whole house functions on, I cannot login to Prime Video or Music and I cant track an order that I placed a few weeks ago that has never arrived! I have a new Apple ID and Continue going through all my other accounts and fixing credit cards that I had to re-order but Amazon is the only one that will not let me update the information! I have been a very loyal customer for over 10 years I buy everything from Amazon! I tried to find information online and it appears so many people go through this and you just have to deal with an Amazon robot. This is just an awful experience. One of the most stressful situations I have ever dealt with in my life.
Business Response
Date: 11/08/2023
Hello *********,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn that your Apple ID was hacked and about the problem with your Amazon account. I understand how upsetting it can be.

Upon reviewing, I can confirm that the account associate with the email address you wrote with, is active.

You should be able to access your account, order and all digital content purchased on this account.

If you're referring to a different account, please include the email address associate with that account in your response to this email.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:11/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed an order for a Manbasnake computer mouse on October 26, 2023. Was told it would be delivered same day. Then it changed. Tried to cancel the order before it was even shipped and Amazon refused to cancel the order. The item ended up delivered on October 30. Tried the item and it was defective as it wouldn't stay connected to be able to use it (wireless). Initiated return. Took the mouse to ****** in ********** that processes free returns to Amazon on November 2, 2023 at 14:45 hours (2:45 pm). Was given a receipt that indicated ****** had it from here and that I'd be issued a refund within 24 hours. That never happened. My son reached out to the company and was offered tracking info. I reached out and was advised they'd refund me within 3-5 business days when they got the item. Then we spoke to a supervisor as well about the contradictory refund time on the receipt and requested to have a manual refund done. We were advised she couldn't do that the system wouldn't let her. We got told to wait until November 16 for the refund and told we could track it. Then suddenly we log in the app to check on the status of the return/refund and it appears the return process was cancelled and we did not cancel it. So now, they have the mouse (****** indicated it was sent to Amazon on November 3, Friday their usual ship date) and they have my $35 and some odd cents. We contacted them overnight (November 7 middle of the night) to see what was going on and was told they were escalating this complaint and would get back to us later today. That so far has not happened and there is still no return or refund status it just says we have until November 29 to return the item. It has already been returned, we have the receipt and so as I said we are out the item and the money at this point. I want my refund.
Business Response
Date: 11/08/2023
Hello *****,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with the delivery and returns process of your order ending in ****. It is certainly not what we expect our customers to go through.

Upon reviewing, I see that the return authorization was created on Thursday, November 2, 2023 and item was returned on same day.

Once an item is returned, it can take up to 30 days to process the return and issue a refund.

As soon as return is verified and processed, a full refund will be issued against the order.

All returns do not necessarily take 30 days for processing and if a return is processed sooner a refund will be issued accordingly. I request you to kindly wait until return is processed.

For more information on Return policies, you can view our website Help page using this link:

**********************************************************************************************************************************************

The Return authorization was cancelled in an attempt to issue a refund in advance, however, it wasn't successful. Please rest assured that it won't interfere with return processing.

We will also be sure to review previous conversations and if any incorrect information was provided to you, our colleagues will be coached accordingly.

Thank you for your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 11/08/2023

Complaint: 20838843

I am rejecting this response because:
Amazon continually changes the time frame for the return/refund process every time I or my son have communication with them. I'm attaching screenshots of such examples from a customer service agent named ***************
The receipt from ****** when the item was sent said I would get a refund issued within 24 hours. I was told by customer service the return/ refund process can take up to two weeks. Then I was also told the refund would be issued 3-5 business days after receipt of the return. Now I'm being told by Amazon this process can take 30 days.
There is significant inconsistencies with what I get told by Amazon every single time I talk to them. This is unprofessional and unethical. I merely want my $35.19 back on my debit card that I used to pay for this transaction and I want to be done with this once and for all. There have been items previously returned with Amazon and there was never this much difficulty with it as there is now. I don't know what their problem is but I most certainly expect resolution including my money back. Because as of right now, the item is not in my possession and I have receipt from ****** to prove that and yet I have no refund either. This to me borders on fraudulent business practices. I've even provided the tracking number from ****** and no one has said anything about tracking the item to figure out what is going on.
Disappointed as I said and I just want this resolved and my money back.

Sincerely,

*************************
Initial Complaint
Date:11/07/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,My Amazon seller account, UMAX Retail, was deactivated in error due to suspected relations with the seller account named STERIA LLC, which I do NOT own and NEVER OWNED.My seller account suspension was triggered by the fact that a third-party services provider, *****************************, who was providing listing creation and management services for my account, was also working with other Amazon sellers, including STERIA LLC. This created a situation where the Amazon system mistakenly associated my account with STERIA LLC based on shared IP address and email address for the user permission.The contract for creation and management of Amazon listings with *****************************, third-party services provider, is now terminated. The user permission issued under that Contract is removed. I will launch IP tracking and authentication measures to further enhance the security of my account. There are no relations between my UMAX Retail seller account and STERIA LLC.I attached the following supporting documentation to confirm my statements above:- Contract for creation and management of Amazon listings (start of the business relations between me and the Contractor); - Termination of the Contract for creation and management of Amazon listings (termination of the business relations between me and the Contractor); - Invoices (payment confirmation); - Services provision act (payment confirmation).Also, I attached my Plan of Action, which describes in detail the Root Cause and Corrective/Preventive Actions. Please review it to get more information about the erroneous deactivation of my seller account.Based on the above, I look forward to a positive resolution allowing me to continue serving customers through the Amazon platform.Sincerely,******************
Business Response
Date: 11/08/2023
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on November 8, 2023.
Thanks,
Amazon.com Seller
Performance
Customer Answer
Date: 11/11/2023

Complaint: 20838726

I am rejecting this response because:
In this submission, I am providing additional information as per Amazon's request to clarify why my account was deactivated in error.
My UMAX Retail seller account was suspended based on the alleged relationship with the Seller account STERIA LLC, and my appeal for reinstatement was recently denied. However, I genuinely know that I do NOT own and NEVER owned the Amazon seller account named STERIA LLC.
I am providing a more comprehensive set of materials that substantiate that the Seller account STERIA LLC does not belong to me. These materials include:
- Contract for creation and management of Amazon listings ?*********** (start of the business relations between me and the Contractor);
- Termination of the Contract for creation and management of Amazon listings ?*********** (termination of the business relations between me and the Contractor);
- Invoices (payment confirmation);
- Services provision act (payment confirmation. PLEASE NOTE: I paid for the Contractor's services in cash);
- Confirmation Letter (notarized confirmation of my claims made by the Contractor).
Please review the attached Plan of Action to get more information regarding this issue.
I deeply regret any inconvenience this situation may have caused Amazon and its customers. I accept full responsibility for not being vigilant enough in monitoring access to my account. I assure you that I am dedicated to operating within Amazon's policies and ensuring that such issues will not occur again in the future.
I respectfully request the reinstatement of my UMAX Retail seller account and the opportunity to continue providing quality products and services on the Amazon platform. I value the relationship I have built with Amazon and its customers over the years and am committed to maintaining a high standard of service.
I appreciate your time and attention to this matter and look forward to your prompt response. I understand the importance of maintaining a secure and trustworthy marketplace, and I am fully committed to being a responsible and compliant seller on Amazon.

Sincerely,

******************
Business Response
Date: 11/14/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 14th Nov 2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 11/24/2023

Complaint: 20838726

I am rejecting this response because:
In this response, I am providing additional information as per Amazon's request to clarify the reasons why my account should be reinstated.
My seller account was suspended due to relations with the Amazon seller account named STERIA LLC.
PLEASE NOTE: I do NOT own the Amazon seller account named STERIA LLC. Now, Im attaching a complete list of the supporting documentation as it was requested by Amazon. I severed all possible connections with the account STERIA LLC.
ATTACHMENTS:
- Plan of Action;
- Contract for account management on ********************** (start of the business relations between me and the Contractor);
- Termination of the Contract for account management on ********************** (termination of the business relations between me and the Contractor);
- Services provision act (payment confirmation. PLEASE NOTE: I paid for the Contractor's services in cash);
- Affidavit (notarized confirmation of my claims made by the Contractor).
PLEASE NOTE: Previously, my Amazon Seller account was named VITA PROVISION. Then, I changed the name to UMAX Retail. That is why in all the attached documents there is the name VITA PROVISION.
Triggers that led Amazon system to link my account UMAX Retail to STERIA LLC were:
1. IP address;
2. email address for user permission;
3. business address;
4. return address.
However, I own the only Amazon Seller account, UMAX Retail. I don't know who the owner of the STERIA LLC Seller account is, and I haven't heard about this account before.
On July 06, 2022, I started cooperation with *******************. He provided account management ******************** on my seller account, UMAX Retail, and was granted access to my Amazon Seller account. During our cooperation, I discovered that ******************* also provided account management ******************** for other Amazon sellers, including STERIA LLC.
He used the same IP address to log into my Amazon Seller account, UMAX Retail, and STERIA LLC Amazon Seller account. Another trigger was that the Contractor used the same email address for user permission on my ********************** Seller account, UMAX Retail, and STERIA LLC Amazon Seller account.
Also, ******************* cooperated with a prep center named ************. He had a discount for ************ services because of the larger number of accounts associated with the provider. As a result, the Contractor decided to link this particular address to the accounts of his clients, including STERIA LLC and my account UMAX Retail. Also, he unintentionally added the return address from my account to the STERIA LLC seller account.
The Contract for account management on ********************** is now terminated. I removed all the information mentioned above from my account that could trigger the Amazon system to relate my account to STERIA LLC. There are no relations between UMAX Retail and STERIA LLC accounts.
I have attached supporting documentation, including the Contract for account management on **********************, the Termination of the Contract for account management on **********************, the Services provision act and the Affidavit, to substantiate the information provided in this response.
I also attached my updated Plan of Action to provide you with more information about why the Amazon system related my account to STERIA LLC and what exact Corrective/Preventive actions I have taken to resolve this problem.
I deeply respect Amazon's policies and have consistently operated within their bounds. My business's main focus is to serve customers on the platform while ensuring this unjust suspension does not further harm my operations.
I kindly request your intervention in facilitating the resolution of this matter with Amazon. I appreciate your attention to this issue and your support in achieving a swift and equitable resolution.

Sincerely,

******************
Business Response
Date: 11/28/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 28th November.
Thanks,
Amazon.com
Seller Performance
Customer Answer
Date: 12/07/2023

Complaint: 20838726

I am rejecting this response because:
In this submission, I am providing additional information as per Amazon's request to clarify the reasons why my account should be reinstated.
My seller account was suspended due to relations with the Amazon seller account named STERIA LLC.

PLEASE NOTE: I do NOT own the Amazon seller account named STERIA LLC. I attached a complete list of the supporting documentation as it was requested by Amazon and severed all possible connections with the account STERIA LLC.

ATTACHMENTS:
- Plan of Action;
- Contract for account management on ********************** (start of the business relations between me and the Contractor);
- Termination of the Contract for account management on ********************** (termination of the business relations between me and the Contractor);
- Invoices and Services provision act (payment confirmation. PLEASE NOTE: I paid for the Contractor's services in cash) compiled into one PDF-document;
- Affidavit (notarized confirmation of my claims made by the Contractor).

PLEASE NOTE: Previously, my seller account was named VITA PROVISION and was registered on UMAS FOOD LLC. Then, in October 2022, I changed the seller account name to UMAX Retail. In November 2022, I changed the name of my company to UMAX RETAIL LLC. That is why there are different names in the documents. Please check this information through the internal system.

Triggers that led Amazon system to link my account UMAX Retail to STERIA LLC were:
1. the same IP address
2. the same ASINs
3. the same addresses, specially:
- ul. ****** ************************ ******, PL
- ***************************************************************************
- **************************************************************************************

On March 06, 2022, I started cooperation with *******************. He provided account management ******************** on my seller account, UMAX Retail.

I contacted ******************* and found out that he also provided account management ******************** for the seller account named STERIA LLC.
1. The Contractor used the same IP address to log into STERIA LLC seller account and to log into my seller account, UMAX Retail (VITA PROVISION).
2. Also, ******************* cooperated with prep centers named ************ and TOS. He received discounts from these prep centers because of the larger number of accounts associated with the provider. As a result, the Contractor decided to add addresses of prep centers named ************ and TOS to the accounts of his clients, including my seller account UMAX Retail (VITA PROVISION) and seller account named STERIA LLC.
3. The Contractor advised the owner of STERIA LLC seller account to sell the exact same products that he previously added to my inventory. Therefore, there were the same products sold on my seller account and STERIA LLC seller account.
4. The Contractor also added the EASTMARKET manufacturer's address to the shipping information on my account and STERIA LLC seller account.
5. Also ******************* admitted that he unintentionally added the EASTMARKET manufacturer's address as the return address on my account.
All the above points triggered the Amazon system to relate my seller account to STERIA LLC seller account.

The Contract for account management on ********************** is now terminated. I removed all the information from my account that could trigger the Amazon system to relate my account to STERIA LLC. There are no relations between UMAX Retail and STERIA LLC Seller accounts.

I have attached supporting documentation, including the Contract for account management on **********************, the Termination of the Contract for account management on **********************, the Invoices, the Services provision act and the Affidavit, to substantiate the information provided in this response.

I also attached my Plan of Action to provide you with more information about why the Amazon system related my account to STERIA LLC and what exact Corrective/Preventive actions I have taken to solve this problem.

I appreciate your attention to this issue and your support in achieving the reinstatement of my seller account UMAX Retail.
Sincerely,

******************
Business Response
Date: 12/20/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on December 20, 2023

Sincerely,
Seller Performance Team Amazon.com
Customer Answer
Date: 12/22/2023

Complaint: 20838726

I am rejecting this response because:
In this submission, I am providing additional information and supporting documentation as per Amazon's request to clarify the reasons why my account should be reinstated.
My seller account was suspended due to relations with the seller account named STERIA LLC.
PLEASE NOTE: I do NOT own the Amazon seller account named STERIA LLC. I attached a complete list of the supporting documentation as it was requested by Amazon and severed all possible relations with the seller account named STERIA LLC.
ATTACHMENTS:
- Updated Plan of Action;
- Contract for account management on ********************** (start of the business relations between me and the third-party services provider);
- Termination of the Contract for account management on ********************** (termination of the business relations between me and the third-party services provider);
- Invoice (payment confirmation);
- Bank account statement (payment confirmation). Please note: According to this document I transferred funds to ************************ (*******************) on February 05, 2023, March 08, 2023 and April 06, 2023.
PLEASE NOTE:
At the beginning, my seller account was named VITA PROVISION and was registered using the **** FOOD LLC.
In October 2022, I changed the seller account name to UMAX Retail.
In November 2022, I changed the name of my company to UMAX RETAIL LLC.
That is why there are different names in the documents. Please check this information through the internal system.
I own the only Amazon Seller account, UMAX Retail. I don't know who the owner of the STERIA LLC Seller account is, and I haven't heard about this account before.
On March 06, 2022, I started cooperation with *******************. He provided account management ******************** on my seller account, UMAX Retail. Our cooperation was formalized by the Contract for account management on ********************** (the Contract). It appeared that ******************* also provided services on STERIA LLC seller account.
1. The third-party services provider used the same IP address to log into STERIA LLC seller account and to log into my seller account, UMAX Retail (previously named VITA PROVISION).
2. Also, ******************* cooperated with prep centers named ************ and TOS. He received discounts from these prep centers because of the larger number of accounts associated with the provider (*******************). As a result, the third-party services provider decided to add addresses of prep centers named ************ and TOS to the accounts of his clients, including my seller account UMAX Retail (previously named VITA PROVISION) and seller account named STERIA LLC of his another client.
3. The third-party services provider advised the owner of STERIA LLC seller account to sell the exact same products that he previously added to my inventory. Therefore, there were the same products sold on my seller account and STERIA LLC seller account.
4. Also ******************* admitted that he added the EASTMARKET manufacturer's address to both accounts: my seller account UMAX Retail (previously named VITA PROVISION) and STERIA LLC seller account.
Therefore, the triggers for relations were the following:
1. the same IP address
2. the same ASINs
3. the same addresses, specially:
- ul. ****** *******************************, PL
- ***************************************************************************
- **************************************************************************************
All the above relations triggered the Amazon system to relate my seller account to STERIA LLC seller account.
The Contract for account management on ********************** is now terminated. I removed all the information from my account that could trigger the Amazon system to relate my account with the STERIA LLC seller account. There are no relations between UMAX Retail and STERIA LLC seller accounts.
I deeply respect Amazon's policies and guidelines and have consistently operated within their bounds.
Therefore, based on the above additional information, I request Amazon Support to reinstate my seller account as I have provided all the information they requested.

Sincerely,

******************
Initial Complaint
Date:11/07/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an email stating that my account had been closed. There was no reason. It just said that I violated its terms for returns. I replied to the email and received an automated response. I replied again with no response. I contacted customer service and they said I just had to respond to the email but could give me no reason why my account was closed. I been ordering from Amazon and a prime member since 2013. I have purchased A LOT of items from Amazon. I have also returned a lot of items. Most recently I have purchased multiple sizes and kept the size that fits and returned the other. I have also purchased several items especially this year where the clothing has been worn, material not up to standards or smelled of mold which I have returned. I do not understand why my account is closed and would like it re opened. I have several subscriptions: snacks, diapers etc and would like to continue using my account. Thank you.
Business Response
Date: 11/08/2023
Hello ****,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your Amazon account. It is certainly not what we expect our customers to go through.

After reviewing, I can confirm that the account associate with email address you wrote with, is active.

You should be able to access the account, orders and any digital content purchased on the account.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 11/08/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:11/07/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an ice maker from Amazon and also a 3 year warranty with Asurion on the Amazon website. I received an ice maker and it was dead on arrival. I returned that one immediately and ordered a second ice maker. This I have had for only 3 months and it doesn't make ice anymore. I want to get it repaired or replaced. I contacted ******* and they said the order was canceled. I contacted Amazon and they said once it's ordered they have nothing to do with it. I didn't cancel anything and didn't get my ***** back. I'm getting the run around by Amazon and Asurion.
Business Response
Date: 11/08/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 114-0398130-3804239.
Upon reviewing, we see the order was placed on August 6, 2023. Our returns procedures state that within 30 days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund.

Due to the amount of time lapsed from 30 day return window, we are unable to create a return or process replacement on it.

I'd recommend consulting your owner's manual and/or contacting the manufacturer to see if the problem in question is covered by the manufacturer's warranty. Most manufacturers list contact information on the product packaging.

We also see that you've extended warranty through Asurion, you can contact them and submit invoice related to the order to file a claim. The invoice will act as proof for order completion. Using the invoice they'll submit a claim online and help you further.

You can download the invoice using below link

*************************************************************************************
You can also submit claim online through Asurion using below link

*****************************************************************

Thanks for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 11/08/2023

Complaint: 20838306

I am rejecting this response because: I contacted *******. They told me the order got canceled. I didn't cancel anything and didn't receive the ***** back. Then they told me to contact Amazon again. On the Amazon website, I purchased the Asurion warranty. Who is going to help me with this failed product? I went through the troubleshooting steps first.

Sincerely,

***********************
Initial Complaint
Date:11/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an alternator from this company and it was delivered on oct 27th 2023. I retuned this item November 2, 2023. Amazon warehouse received it through *** delivery verification and are refusing to return my money or return this item back to me. They have my money and the product both. The item was brand new and never opened when returned to them.
Business Response
Date: 11/08/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience caused to you with regards to refund for ACDelco Gold 335-1267 Alternator. It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

Once the carrier receives your return package, it can take awhile to arrive at our *************** In most situations, returns are processed by Amazon in 30 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.

Fore more information on return, you can visit the below link:
*************************************************************************************

If you don't hear from our ************** by December 6, 2023, please write back so we can find out what happened.

We appreciate your time and patience on this matter.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 11/08/2023

Complaint: 20838124

I am rejecting this response because:
I want my funds back or to return my item. They have my funds and item in their possession. They have scanned it in. They know they have it. There is nothing more to check.
Sincerely,

***********************
Initial Complaint
Date:11/07/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made the mistake of opening an Amazon account that I have never used and never been able to close it, it's impossible to contact these individuals and now I just got charged 20 bucks and they said I owe more...How do I get off these criminal crooks?
Business Response
Date: 11/08/2023
Hello from Amazon.com,

Thanks for reaching out to us. We recognize how crucial it is for their business to get all questions answered.

Please inform the Selling Partner that no previous cases were found in which they request assistance to resolve this inconvenience.

They must open a case to our Selling Partner or Brand Registry Support teams first.

These teams are available to offer them dedicated technical support, and should be the first point of contact for addressing any questions or concerns related to their Amazon Selling account.

While we understand that these processes can take time, it's important that they go through these support channels.

Selling Partner: ******************************************************
Brand Partner: ******************************************************

We also did notice this seller account is pending of Credit Card validation, so in order for us to charge any fee on the account there should be a valid payment method as well as to receive any reimbursement if applicable.

You must advise the seller that in order to resolve their concern, they have to create a case to validate the charges and let them know the next steps to receive a reimbursement if applicable as well as to close the account if they do not want to keep the account active in our platform.

Thanks for your time and cooperation.

Regards,
Customer Answer
Date: 11/08/2023
I spent more than an hour trying to cancel or contact. They just keep beating around the ****. Can these criminals just close this account?
They are lying like banshees please see the attachment, charging $20 every couple of days these laying criminals?
Customer Answer
Date: 11/20/2023
They never contacted me, this is unresolved
Customer Answer
Date: 11/20/2023
What was Amazon's answer?
Initial Complaint
Date:11/07/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11/6/23 received email from Amazon.co.** that my Amazon account was closed. Called amazon.com and they confirmed that my account is ** based. Then received an email from the amazon.com team that I have to take it up with amazon.co.**. When reaching out, i was told they have to send a message to an account specialist. Amazon.co.** stated my account was closed due to too many refunds. I dont have an amazon.co.** account. Only thing I can think of is a member of my household recently moved to ****** and had used my account to rent a text book and quickly order a few things they needed. only returned 1 item, which was a dog collar that was too small. I keep getting the runaround. Amazon.com says they closed my account because amazon.co.** closed my account. I do not live in ******. I do not use a ** account. My brother also no longer has access to this account. He has since created his own. No one from the amazon.com team willing to help. They state communication has to remain through email, but then send you the same copied emails each time. I have asked for them to appeal the decision, as I am being punished for a single return that was not returned under my name or mailing address. I have tried calling to speak with someone and I get the same runaround response. No one is willing to help. They do not fully read the emails. I have movies and appliances with warranties and online manuals i no longer have access too. I no longer have access to the fire stick I purchased as you have to have an Amazon account. They have proved that anything you purchase through them, can be revoked at anytime. They also tell you to fill out an online appeals form but the only way to do that is my having access to the account. I have been told my account is hold, but then when trying to log in it says closed I need access to my Amazon.com account. I asked for a list of my warranties and manuals and was told no by on call representative.
Business Response
Date: 11/08/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to your account.

After careful review, we see the information communicated by our Account specialist team is correct. The decision to close your account was made solely by Amazon and you must address your concerns with Amazon.co.**.

Amazon.co.** found that the rate at which marketplace claims were occurring on your account was extraordinary and could not continue. While this activity is not directly related to your Amazon.com account, we are unable to restore account, when a partner site has taken this action.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 11/10/2023
I am accepting the response ONLY because my account ended up being reinstated. I am attaching evidence and proof that I never had an amazon.co.** account. I spoke to an amazon.com representative AFTER my account was reinstated to confirm, and I had a phone representative and chat representative confirm I only have an amazon.com (US) account. The representative said there was a miscommunication between accounts and marketplace. I was told you are allowed to shop on any amazon marketplace without having an account. Which is what I did. I received an email from amazon.co.** on 11/9/23 that my account was reinstated, meaning my Amazon.com account was now active. I am not satisfied with Amazon.coms runaround answers and lack of help for a miscommunication on their end. However, I am accepting the response at this ONLY because I have full access to my account as of today 11/10/23.
Customer Answer
Date: 11/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** am accepting the response ONLY because my account ended up being reinstated on 11/8/23 after receiving an email that they would only allow me access to my digital media. I am attaching evidence and proof that I never had an amazon.co.** account. I spoke to an amazon.com representative AFTER my account was reinstated to confirm, and I had a phone representative and chat representative confirm I only have an amazon.com (US) account. The representative said there was a miscommunication between accounts and marketplace. I was told you are allowed to shop on any amazon marketplace without having an account. Which is what I did. I received an email from amazon.co.** on 11/9/23 that my account was fully reinstated, meaning my Amazon.com account was now active. I am not satisfied with Amazon.coms runaround answers and lack of help for a miscommunication on their end when my account was solely through them. However, I am accepting the response at this time, ONLY because I have full access to my account as of today 11/10/23.

Sincerely,

*************************
Initial Complaint
Date:11/07/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have submitted the police report directly from ****** police department. Amazon will not accept it for unjustifiable reasons. The police report meets all requirements. They have asked me to sign a pdf report which no police report is required to be signed or have a signature place on it. Among other things. I have submitted the report in excess of 20 times, have spent hours on the phone and chat
Business Response
Date: 11/08/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 113-3673565-1272213.
After careful review, we are unable to validate the report submitted. ****** ***************** confirmed that the report number does not appear on their records.

To proceed further, we request provide us with the valid police report.

In order for us to validate your Police Report , it must be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

- The name of the police department.

Note that we will not be able to offer support on this delivery after 14-December-2023. Please ensure to get a Police Report and contact back before this time.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 11/08/2023
Here is the updated and permanent police report.
later today i will stop by the police department again to get a physical copy. If i can get a direct email i can forward you the completed report instead of phot copys

thank you!
Customer Answer
Date: 11/15/2023
Hi,
amazon finally stopped playing games with me on this matter. I had to call various time to the police department in ****** and after requesting a letter of information from the police deportment: stating that Amazon called and requested inquiry of the police department report number and then hung up and never called back.
Soon after that some in amazon customer service did inquire and a refund was issued.
problem resolved.
customer service reps need training. For lying, misleading information. On customer's for something out of consumer control, such as theft and replacing a product and (or) refunding credits.

Customer Answer
Date: 11/15/2023
It has been resolved

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