Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,759 total complaints in the last 3 years.
21,478 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/08/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally address a persistent issue that has been ongoing for the past two months. In August 2023, I placed an order for two items, which were never delivered. Subsequently, I received refunds for these items. However, I have encountered a series of issues and delays in resolving this matter, and I am seeking your assistance in rectifying the situation.The problems began when I was unable to place any orders on Amazon. This situation prompted me to contact Amazon in September 2023 to ask why I couldnt place any orders. At that time, I was informed that my account ****************** was under review, and it was placed on hold. Since then, I have made several attempts to contact Amazon customer service to resolve this issue.To my dismay, an Amazon associate canceled my account during the call. Following this, I requested a refund for the amount I had paid for my Amazon Prime membership, as I was no longer able to use the services. However, despite numerous inquiries and follow-**** I have yet to receive a clear response from Amazon.I have been repeatedly assured that my account is under review and that I will be notified within 24 hours, yet I have not been informed about the nature of this review or received any updates on the status of my refund. This lack of communication and resolution has persisted for two months, causing significant inconvenience and frustration.I kindly request that this matter be addressed promptly, and I am seeking a refund for the amount I paid for my Prime membership, as I am unable to access the benefits associated with it. I am hopeful that Amazon can resolve this matter promptly and that we can put this issue behind us. Your prompt attention to this matter is greatly appreciated.I no longer have that bank account associated with that transaction
Business Response
Date: 11/18/2023
Hello,
We have addressed this customers buyer account related query. We sent an email to the customers registered email address on 11/18/2023 confirming the details.
For more information on our privacy policy, the customer can search for Privacy Notice on the Amazon shopping website.
Sincerely,
***
Amazon.com
Initial Complaint
Date:11/07/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I want to appeal to the Amazon shopping platform and close my account at will.I am a normal buyer. I occasionally buy some things. I have never returned any goods, nor have I used credit cards fraudulently, nor have I misused services. My account has been blocked without clear notification. I hope you can unlock it. My account contains ********************** points and purchased products. This has caused me losses and inconvenience.I hope I can unlock my account after understanding it clearly. If there are other problems accidentally encountered, have you tried to explain it to the user first?I also wrote to ********************** and got a very vague answer. Does this mean that Amazon cant clearly explain which rule I violated by blocking user accounts at will?I hope that my account can be unblocked Thank you My Amazon ID:******************
Business Response
Date: 11/09/2023
Hello ***,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the account under this email address.

After reviewing the account I see that your account has been reinstated and a notification was sent to you in this matter on Wednesday, November 8, 2023 at 9:55 AM (PST).

In case if you are still facing any issue regarding accessing your account then please let us know, we will assist you further.

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:11/07/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I am writing to express my severe distress caused by Amazon's unwarranted suspension of my company's account. I, Manootchehr *******, CEO of Lunarove, have been met with an inexcusable blockade on both our buyer and seller fronts after Amazon flagged our account for 'unusual payment activity.'Despite promptly submitting all requested verification documents - a straightforward display of the payment details via Divvy, our financial management tool - Amazon has kept our account in limbo. This hold is more than an inconvenience; it is an active disruption, halting our business and causing substantial financial bleed.Amazon's action, or lack thereof, is aggressive and detrimental. Our business integrity is being questioned, our operational capability is frozen, and the financial implications are severe. Amazon's unresponsiveness to our compliance is punitive without cause and lacks the basic consideration of the repercussions their delay casts on our livelihood.I have attached the verification documents sent to Amazon to this message, which underscore our position and the critical nature of this complaint. This is a plea for the BBB's intervention to rectify an issue that has escalated from a simple verification process to an aggressive stance against ********'s business operations.We expect and urgently request the BBBs assistance to address this aggressive overreach by Amazon and to help reinstate our accounts promptly.Thank you for your immediate attention to this critical matter.
Business Response
Date: 11/08/2023
Hello from Amazon.com.My name is *******, and Im a member of the Amazon.com Executive Seller Relations Team. ******************* received your email and requested that I research this issue and respond on his behalf.I understand your situation and I do apologize for the inconvenience. Thank you for submitting your appeal.If you are appealing an action taken on your account, please submit your appeal by clicking the Reactivate your account button in Account Health (**************************************************************). If you want to submit additional information, click on the View appeal button and submit additional information as requested.If you are appealing an action taken on your listings for an intellectual property complaint or Amazon Listing Policy violation:1. Navigate to Received Intellectual Property Complaints or Listing Policy Violations in the Product Policy Compliance section in Account Health (**************************************************************).2. Locate the deactivation record for the product listings you want to appeal.3. Click on the Appeal button next to the record to submit your appeal to reactivate your listings.If you want to submit additional information:1. Click on the View appeal button next to the deactivation record.2. Click the Submit additional information button to submit the information necessary to reactivate your listings.If your Amazon seller account has been deactivated in accordance with section 3 of Amazons Business Solutions Agreement and if you believe there has been an error, please submit an explanation to ****************************************************** . Your explanation should include the following information:-- Evidence or examples that demonstrate the refunds you have issued were requested by customers.-- Evidence that you have sufficient funds in your account to cover the cost of refunds that you have issued.We're here to help If you have questions about this action, please contact us at ****************************************************** . Additionally, please find general guidance for creating a plan of action at *********************************************************** and please read our Selling Policies and Seller Code of Conduct" (****************************************************************). Sincerely,
Customer Answer
Date: 11/08/2023

Complaint: 20840172

I am rejecting this response because my seller account was not deactivated! My buying account on ******************** was! Please look at my account and let me back in!

Please look at the attachments of the emails I have received from you guys.

Sincerely,

Manootchehr *******
Customer Answer
Date: 11/09/2023
I have gave amazon all the information they have requested and then more but I keep getting the same bot response saying that it is not enough to get back into my account. Please help me out here!
Business Response
Date: 11/15/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 11/9/2023 confirming account reinstatement.
Sincerely,
*********
Amazon.com
Initial Complaint
Date:11/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased mineral water on Amazon. Product was expired. Twice contacted customer service. They promised to send a link to sent expired product picture. Never received any links. I need an adjustment to my credit card account. Product is non returnable.
Business Response
Date: 11/10/2023
Hello Vadim,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with the product.

I've reviewed the Order and image shared with us. To help you with this, I've worked with our internal partner team on your request. They have confirmed that have reviewed the complaint details and taken necessary actions.

A refund of $19.65 for Borjomi Sparkling Bottle Water was issued to your **** on November 9, 2023.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:11/07/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon seller crushed by Amazon computer! Were third generation farmers in the Pacific Northwest, farming at the base of the Cascade Mountains. Our farm was established in ********************************************* 2006, we planted our first chestnut trees on 2 acres which later expanded. In 2020, we established an Amazon store using their services in selling a 4 pound bag of our fresh chestnuts grown here in Washington State. The product title being: Chestnuts, Fresh in The Shell - 1 1/8" and Larger - 4 Pound Bag, UPC Code: ************ (registered in our name) ASIN/listing: B08J5LQPV9, Brand: Washington ***************** This is our only product listing! Our chestnut sales were good and well rated by Amazon buyers. Then Amazons computers crushed us! They allowed a hijacker/non-chestnut seller to take over our ASIN/product listing! And, we were removed from the ASIN/listing and thereby no longer able to sell our own product! As this hijacker does not sell chestnuts so they turned product sales off! We presume the hijacker is looking for a payoff. Here is a link to the marooned and Shanghaied" ASIN/listing: ************************************************************* As you see in the second photo the bag of chestnuts has our product label and name on it, i.e.: Washington ***************** Weve complained to Amazon multiple times asking them to return control of the ASIN/listing back to us and reactivate it, but their agents dont know how to get their computer to do that! Our sales are seasonal and so we need to get this resolved now. Accordingly, we file this complaint seeking return of control of our product listing to us and its reactivation so that we can again sell our chestnuts to Amazon buyers so they don't have to go without. Sincerely,Washington **************** TM USPTO S/N: ******** ************** ********************** Seller Store: Washington **************** ************************************************************************** Merchant ID: **************
Business Response
Date: 11/09/2023
Selling partner has contact the Seller Support team and has been provided instructions to request approval to sell ASIN: B08J5LQPV9

The ASINs brand name is set to "TINNIVI" and no previous brand name has been identified.

Seller has not submitted a request to sell ASIN: B08J5LQPV9

Seller should follow the steps provided in case: ***********
Customer Answer
Date: 11/12/2023
I followed the steps provided by Amazon and registered the trademark "Washington ****************** On Amazon's brand registry the brand "Washington ***************** was successfully registered. A trademark complaint was filed under infringement complaint ID ***********. Amazon's actions of this complaint resulted in my account being flagged as a trademark infringer and the item ASIN was removed from my account and all approvals to sell this item including the approval to sell in grocery/food. This action Amazon took was totally wrong. It should have done this action to seller "Yiliang LLC", the hijacker of the item, not ASES, LLC dba Washington **************** the proper owner of this item. This bad actor "Yiliang LLC", the hijacker, has caused me so much stress and anxiety. I really wish Amazon can get this returned to the way it was on November 1, 2021, before the hijacker took over control of the only item I sell on Amazon.
Initial Complaint
Date:11/07/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello I was given a 400$ gift card. After creating a new amazon account and linking the gift card to that new account ******************** it was suspended for no reason amazon is not being cooperate with my attempts at resolving the situation
Customer Answer
Date: 11/09/2023
Hello, thank you for taking the time to respond to my complaint against Amazon and my account. As of 11/09/2023. My account has been Reinstated and I no longer have issues at this time.
Thank you .
Initial Complaint
Date:11/07/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-6661961-2076259; purchase made on 08/31, till today 11/07, the part status still shows "on the way"; emailed the customer service a few times to cancel the order but fallen upon deaf ears. no reply completely. very frustrated! the chat agents said it will come next week each time but never happened. Cancel the order and refund !!
Business Response
Date: 11/08/2023
Hello *****,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Situations such as these are very rare, and are corrected shortly after they are reported. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.

I've reviewed the order and since you haven't received product till now, I've requested a refund of $46.31 to your credit card. You'll see the refund on your Amazon.com Store Card statement in the next 3-5 business days.

you'll also be able to see the refund request here:

***********************************************************************************

Order Total: $46.31
Total Refunds: $46.31.

Product will not be delivered and by any means if you receive it any time later, please refuse the delivery.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************

Customer Answer
Date: 11/09/2023

Complaint: 20839788

I am rejecting this response because:
thank you for replying.
however, your math is not correct. please do not forget about there was a $5 credit applied in this purchase additionally.

Sincerely,

***************
Business Response
Date: 11/11/2023
Hello *****,

Thank you for your response!

I sincerely apologize for the inconvenience caused with order.

In continuation to our correspondence, we have processed a full refund for the order on November 8, 2023.

Order Total: $46.31
Total Refunds: $46.31

Any promotional credits applied on purchases are one-time use and are non refundable.

For more information about promotional credits, including the terms and conditions of use go to:

******************************************************************************

In this case, we won't be able to add credits to your account.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 11/13/2023
Complaint: 20839788 I am rejecting this response because: since amazon has admitted it was 100% at fault. thus we can NOT accept the resolution without 100% refund!! amazon must must reissue a store credit to customer!! ******************** MUST not default its responsibilities. BBB shall post this complaint online and we will continue to escalate this issue till fully refunded including the store credits!
Initial Complaint
Date:11/07/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Starting approximately 20 October, all of our orders via amazon.com have started to be shipped with Amazon logistics services when previously, they were shipped via *************, *************** or **** Every order that we have placed, which is now seven in the last two weeks has been returned undeliverable either due to an item, being damaged, delivery being refused, or unknown reason. The true extent of this is the items were sent out to the Amazon logistics ************ ************** distribution center and stayed there the entire day without ever being sent out for delivery and then were noted a problem is occurred and items being returned to the seller which in most instances is Amazon.This is not an issue, isolated only to ourselves. All of the individuals in our neighborhood are experiencing the same problem, which is a total total of about 18 homes. In addition, members of our community, not in our direct neighborhood, but within 55 to 10 miles of us are also affected and experiencing similar circumstances.All of us have been given various explanations for what has gone on, including the items being damaged. What item I could argue being damaged is a realistic issue however, I find it hard that clothes or stockings could be damaged as describe. In addition, no one is offering meaningful resolution. We have now had more than eight conversations with Amazon, including the Amazon logistic services and cannot get a clear explanation or resolution.This does not include the phone calls and chat messages. All of our neighbors have experienced as well.We only want to be able to shop at Amazon and have our items delivered. It was bad enough before this. They never met the two day delivery window but now we just dont get anything delivered and cannot get a resolution.One example is provided in the additional information however, there are dozens within our neighborhood. I believe the problem actually lies with Amazon logistics out of ************, **
Business Response
Date: 12/01/2023
Hello *******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the multiple failed deliveries by Amazon Logistics to your address. It is certainly not what we expect our customers to go through.

I understand that the failed deliveries with similar 'reason codes' i.e. (damaged in transit, returning to sender) were consistent to not only your address/neighborhood but also to neighborhoods within **** miles radius.

I partnered with our Logistics team to inquire about & resolve the problem that was causing deliveries to fail.

We found that the assigned delivery partner, was incorrectly scanning packages as undeliverable, since they did not want to deliver in that region. Upon further probing, they mentioned that the roads were difficult to drive on and in bad shape.

We have established a procedure, where delivery partners will be required to follow a certain process before marking packages as undeliverable.

The delivery partner(s) has agreed to all the terms and conditions. We will monitor the situation closely and coaching/support will continue as needed.

Please rest assured that all packages within a 10 mile radius would be successfully delivered.

Thank you so much for bringing this to our attention and for being a Prime member.

Regards,

Najam
Amazon.com
*****************************
Customer Answer
Date: 12/05/2023

Complaint: 20839490

I am rejecting this response because:
I understand what Amazon said but their Process still does not reflect accurate Delivery of services. We did have to wait until an item was set to be delivered which was yesterday. And we received tracking information, The item was out for delivery, and even saying that we were next in the delivery queue showing tracking information on the delivery driver.
The delivery driver, then drove past our road, and tracking information became unavailable, and the item is mailed delayed, and almost certainly will be undeliverable and returned to the seller. It has not been returned to the seller yet, but there have been no further attempt delivery. In addition, items today, the same, shipping, medium, Amazon, logistics, or out for delivery however, they are not going to be delivered.
please see the photos attached for specific details above
I do reject their response because it is not an accurate representation of the services that they are delivering or lack thereof.
The response mentions that the road conditions are poor. There are numerous individuals who drive sedans on this road and have no issues. The road is at minimum 12 feet wide and someplace is 22 feet wide, and though it is gravel, it is easily possible by individuals, the *************, Postal Service,FedEx, DHL, 18 wheelers and just about everybody except for Amazon logistics.
other items, that were purchased from Amazon, shipped through another medium I.e **** and **** have been delivered.
It seems to me that there would be a simple logistical solution to address the service area and ensure that items are not shipped with Amazon logistics in this area.
This Amazon logistics And fulfillment center has been the plague of lately as the fulfillment center and shipping center have remained in a temporary status.
The incident yesterday was actually quite shocking and tells me its probably not a global Amazon issue and more likely a small minority, or the individual or groups of individuals who area assigned to this route. In the situation yesterday, but should probably be pretty simple for them to figure out.

Sincerely,

***********************
Customer Answer
Date: 12/05/2023
Please see photos attached for details submitted today
Business Response
Date: 12/10/2023
Hello *******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I have read your response and I understand you're claiming that the problems with delivery is not resolved yet.

The Tracking ID (TBA309583075335) in the attached file shows orders that were undelivered in the first week of November.

Since we have resolved this only after that, I request you to please include order numbers that were placed recently and were not delivered successfully.

This would help us in re-opening the investigation with our Logistics team and work on it.

I hope this helps.
Regards,

Najam
Amazon.com
*****************************
Customer Answer
Date: 12/12/2023
Please see details Orders below.

The first order we canceled the items shipped by Amazon logistics and it was a Christmas present and we actually wanted to be delivered, but interestingly enough, one item from that shipment was shipped to via *** so we actually received it. This is the problem it is only Amazon logistics. Number for *** 1Z0999RF0309190689.
1) 112-2604634-7505011 tracking TBA310215880109
Shipment number two the carrier actually had the package was two streets away and then continue to drive past our neighborhood and then went off tracking.
2) 112-5809706-2989833 tracking TBA310161440876, photos of this are below

These are the most recent examples, but continue to plague all of us, in a class action manner.

*****************
Business Response
Date: 01/01/2024
Hello *******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Thank you for writing to us and provided order numbers. I hope youre doing well!

I wanted to let you know that were still working on resolving the problem.

Please be assured that deliveries to your neighborhood will resume as soon as possible.

Thank you for your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Business Response
Date: 01/08/2024
Hello *******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I would like to inform that the deliveries were carried by our *** partners. Since the *** partner is unable to fulfill the deliveries in your area, We are currently working on onboarding another partner to resolve this.

Please be assured that deliveries to your neighborhood will resume as soon as possible.

Thank you for your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 01/16/2024
I had thought this was almost fixed. However, this is still a problem with one package outstanding. From our perspective, it seems like there needs to be a programming issue within the fulfillment. System that package is not be delivered by Amazon logistics or your Hub partner In our area. Whats interesting is the areas in between Fayetteville and us they do not deliver to and its **** and UPS.
Currently, there is a package at the ************ facility and it has been there for several days with no action taken about it. Below is the order number and tracking number as well as a screenshot. This is just another example of the issues we are experiencing.
order:111-6875370-0577002
tracking: TBA311038827773
Customer Answer
Date: 01/23/2024
This has not been resolved. I responded to Amazon with more issues that have continued to plague us. Most recent response was on 1/16 and I have yet to receive a reply addressing thees issue. Amazon it a huge corporation and I know they do not care about whether their system inconveniences some people, but their logistics system is broken and was hoping that the BBB would help us gain some traction, but it all appears to be just lip service.
Business Response
Date: 04/18/2024
Hello *******,

I'm Himaja from Amazon.com. I'm writing on behalf of ***** who is currently out of office. This is in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm so sorry about the issue you faced with your deliveries.

We've been working with several teams to see when another Hub station will become available. As of today we do not have a time frame as to when another Hub station will become available.

Once more information becomes available about a Hub station for your location, I'll update you with that information.

Thank you for your patience and have a wonderful day!
Best regards,
Himaja
Amazon.com
Customer Answer
Date: 04/27/2024
Amazon did respond to the issue, but they did not provide a resolution or even a timeframe to expect a resolution. I still do not understand why they cannot change the shipping provider to this area. The interesting part is when we ship to *********, ** which is between us and ************ (where their distribution center is we are having the issue with isolated) the packages are shipped via **** and **** ********* is much closer to their center than *************. There is not much logic to this problem
Initial Complaint
Date:11/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered on October 29, 2023 Order# ***-3552852-2091463 Amazon.com.ca, Inc.Grand Total:$89.34 awaken blend by *************** apple cider gummies 120 count by ancient keto store the original deliery date Nov 3rd 2023. I chatted to amazon.ca through there online customer service chat about it and they said its running late! I took it uoon myself to contact canada post who it was shipped with to inquire if they have the package yet which there is no scan showing they have it. that was nov 4th. Canada post also created a ticket to investigate to make sure they do not have it and they do not once completed, Amazon.ca only shows still "carrier picked up' it does not say what or which carrier has it as Canada post does not have it.Amazon keeps saying they will look into it but to me they have not and keep using an excuse that it is delayed but why and where? its paid for and I want my pcakge or a refund! and it keeps saying on my order tha ti can request for a refund which amazon refused to do!Delivery By *********** Tracking ID: **************** Monday, 30 October Carrier picked up the package.
Business Response
Date: 11/21/2023
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry to hear the delivery team wasn't able to deliver your Order

Rest assured, we have processed refund today on Tuesday, November 7, 2023 at 2:26 PM (PST)
Refund amount CDN$ ***** to your Original payment method.

You can view details of the completed refund on your Amazon.ca account:
****************************************************************************************

We look forward to seeing you again soon.

Regards,
*****
*****************************
Initial Complaint
Date:11/07/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been requesting a refund from Amazon and its seller for over a month. They refuse to send a prepaid shipping label or refund my purchase. I bought a couch on Amazon that I am dissatisfied with.
Business Response
Date: 11/08/2023
Hello *******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order ending in ****. It is certainly not what we expect our customers to go through.

Please be assured that we have taken the feedback against the seller.

As this order was sold by and fulfilled by a Marketplace seller, it is not possible for us to provide a prepaid return label. A refund can also be issued through A-to-z guarantee claim.

After reviewing, I see that an A-to-z guarantee claim was initiated on Thursday, October 12, 2023 and claim was denied on November 7, 2023.

On Sunday, October 22, 2023, our A-to-z guarantee team sent you an email with Return information, so you can return the order for a refund.

I request you to return the order before the return window expires. The return label Created On: Sunday, October 8, 2023 will be active until November 14, 2023.

I request you to contact the seller for any assistance with returning the item or with return costs.

We appreciate your patience and understanding in this matter.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 11/16/2023
I have not received a resolution. The seller still refuses to refund my money or send a prepaid shipping label. Please reopen the case. I want a refund from Amazon due to one of their approved sellers not resolving the issue and giving me a refund. I am still being charged a monthly payment as well.

Thanks,
*****************************
Business Response
Date: 11/19/2023
Hello,
We have closed your claim because you did not contact the seller to return the item within ****************************************** label from the seller. If the item is defective or damaged, it may be under warranty with the manufacturer. For help with this issue, we encourage you to contact MANUFACTURER or visit their website. Manufacturers are often willing to repair or replace defective products.
Thank you

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