Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,759 total complaints in the last 3 years.
21,478 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/24/23 I started an Amazon business account using my real estate email, ********************************** They automatically enrolled my account in Amazon Business prime at a rate of $73.14/month. They charged my business debit card THREE TIMES. I was told in July 2023 they would refund all three charges. They only refunded 1. My same card was then showing other unauthorized charges from other websites. Assuming my card information was stolen by Amazon? That debit card ending in **** had to be deactived July 2023. I checked my banking account monthly since. On 10/28/23 I spoke with 4 people, the last of whome said they would finally refund the remaining two charges of $73.14 totaling $148.26 to the same (closed) debit card and it "should be able to be pulled into the checking account by the bank because it's the same." As of today 11/7/23, there is no refund showing. I tried using Amazon customer serivce call back, but it kept saying "unvailable". So, I called the listed customer service number, ************. It literally sounded like a woman in a house with children in the background. She insisted she couldn't access my account unless I gave her access to it using a login link sent to my email. When I clicked the email, it asked me to authorize her to signin on HER PERSONAL CELL PHONE. and told me to "reset my pasword" and give it to her. She arugued with me saying she couldn't help unless I gave her access to my account. I refused. She then told me to "call back after about 30 minutes for someone else to help me". I told her I was reporting this to FTC.
Business Response
Date: 11/09/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to business prime.

Upon reviewing, we are unable to locate the business prime charge on your account. To investigate this further, kindly help us with the charge ID or order ID related to the prime subscription, so that we can review and help you further.

Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription. You'll be able to locate the charge ID in your card statement or contact the card provider for details.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********
Initial Complaint
Date:11/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
amazon failed to deliver a package even though they claim to have done it. there is no evidence (photo) of delivery as always is provided. contacted them the same day of missing package and was told they will take care of things right away and refund was done, 3 weeks later with no refund on sight conyacted them again and they told me i have to file a police report for stolen goods this time. there where no stolen things was a failed delivery/misplaced but they want me to file a stolen property report anyways. this is amazon delivery system fault its not a community robbery since this has never happend before but still they keep sending me damaged goods caused of their lack of profesional people being hired. at the end they are just wasting my time in an effort not to refund me for the missing package , already gave them the "police report" and still have a negative answer towards it. claiming is not valid.
Customer Answer
Date: 11/07/2023
after asking police department for more info they gave me this last document, there is no more documents they give for reports, if not accepted and amazon keep acusing me of forgery they suggest filing law suit against them.
Customer Answer
Date: 11/08/2023
Still getting negative answers and police is getting angry with me for trying to fix this eye blinded cause amazon dont help with this just answer with generic answers
Business Response
Date: 11/14/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order#***-0119094-9100264.
After careful review, we've been informed that the report submitted is not valid and it has been confirmed by the police department. At this moment, we are unable to refund the order.

To proceed further, kindly help us with a valid report, so that we can investigate this further and help you with it.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********
Customer Answer
Date: 11/14/2023

Complaint: 20837462

I am rejecting this response because:
Amazon it's just lying.they dont want to refund and neither do their job properly all information they asked on their emails is right there and even more have attached mails received from police department as prof, given phone numbers, what else do they want? for the police to go to their business on their knees? just the lack of interest on verifing properly all documents attached is unbelievable!!! they dont even repond anymore to any mail. that's commitment!!!
they claim they have verify with police when i have personally talked to LVPD and nobody have asked for my case report. (********). maybe they call police departemnts outside us to verify?!!
why is that i can show prof of comunication with the police and they dont? if the report was false, therefore forged i'm pretty sure police would have something to say about it against me because is a LAW infringement!!!
come on Amazon prof me wrong. i can face police and their supposed 'claim' of false/non existing report if you at least provide me with ANY document, mail, etc to show them!!!!
Amazon just have a generic answer for everything it seems. pitty this have to escalate legally to court but seems its a common practice from amazon nowadays to do this kind of things, found out many other similar cases that unfortunately where just fixed in court against amazon.
what a waste of time and resources but seems necesary so this monopoly business stops getting always their way.

Sincerely,

Dav Cev
Business Response
Date: 11/15/2023
Hello,

I'm Prashanth from Amazon.com.

To get this sorted out, kindly contact us back via call during the police department working hours, so that we can contact the ***************** to have this verified.

Once, the report is verified on the call we shall help you with further steps.

Thank you for your patience and understanding in this regard.

Regards,

*********
Customer Answer
Date: 11/15/2023

Complaint: 20837462

I am rejecting this response because:
Now i know you are just messing up with my and wasting my time.
every time i contact amazon it takes them less than 3min to check the "Report" how is it possible, when i call the police at the same time to do the same it takes me about 10min to get someone to answer me? haha. answer: you are simply not making your job!!! is easier to lie than doing it right for you apparently.
see you in small court amazon, this has been just a waste of time and clearly you dont want to fix it with dialog, maybe with BBB, FTC and *********************** reports will serve you as "valid" prof in court. its enought!!!

Sincerely,

Dav Cev
Initial Complaint
Date:11/07/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/4/23 I purchased from Amazon the MUPATER Kitchen Sideboard and Buffet Storage Cabinet, 56'' Coffee Bar Cabinet with 3 Drawers and 4 Doors for Home Dining Living Room and Entryway, Wood Grain Black and additional insurance for this product from Amazon. The box arrived damaged and the majority of all pieces of wood inside the box arrived heavily scratched. I requested a refund from the vendor through Amazon; the vendor indicated I would have to pay the return shipping costs. The return shipping cost would be nearly if not more than the product itself. I requested the vendor submit a claim with the shipper to which they declined and offered my a $40 credit. I opened a case with Amazon on 9/14/23 and was unable to provide all photos of the damage due to the size limiations of their website, my claim was denied. I submitted an appeal and I called Amazon on approximately 10/31/23 since a denial reason was not given. The customer service representative told me that Amazon had not reviewed the photos I had provided and would re-review my case and provide a decision by 11/1/23, which I received and again a denial reason was not provided.
Business Response
Date: 11/08/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon orders. I'd love to help, however, I wasn't able to find the orders.

I would request you to please write back with the order ids. You can look up your orders online through Your Account ***********************/your-account).

We appreciate your time and patience in these regards

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 11/08/2023

Complaint: 20837304

I am rejecting this response because it did not resolve the issue, it requested additional information. Please find order number available here: ORDER # 112-8078284-4099467.

Sincerely,

*************************
Business Response
Date: 11/09/2023
Hello,

I'm Prashanth from Amazon.com.

Thank you for writing back to ** with order ID *******************.
The e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Thank you for your patience and understanding in this regard.

Regards,

*********
Customer Answer
Date: 11/09/2023

Complaint: 20837304

I am rejecting this response because: I am writing you through the BBB not an email address, My account information associated with my Amazon account and order is ************************* (L, ******).

Sincerely,

*************************
Business Response
Date: 11/10/2023
Hello,

I'm Prashanth from Amazon.com.

Unfortunately, we are unable to take action on the order, as the order is associate with different account. We need to take specific actions on the order and it can be done only when the complaint is raised from the email address listed in the account associated with the order.

Thank you for your patience and understanding in this regard.

Regards,

*********
Customer Answer
Date: 11/15/2023

Complaint: 20837304

I am rejecting this response because: you have been provided the order number, account email, and account name. This information should be able to validate my account. Please see screenshots of my order attached. I am not aware of a specific requirement that filing with the BBB has to be done through a certain email address. Please provide another method of confirming my account whether it be an email within my Amazon account or from the other email address.

Sincerely,

*************************
Business Response
Date: 11/17/2023
Hello,

I'm Prashanth from Amazon.com.

It is best we request you to raise a new complaint from the registered email ID through which the order was placed. At this moment, we are unable to take action on the order.

Thank you for your patience and understanding in this regard.

Regards,

*********
Customer Answer
Date: 11/22/2023

Complaint: 20837304

I am rejecting this response because: this is the Better Business Bureau's platform and not that of Amazon's, your arbitrary requirements to resubmit my claim are coming off as retaliation for submitting a claim in the first place. I have offered other and several ways to confirm my account. Please advise if you can confirm my account with name, email, order number, and account screenshot. Or what else you need besides resubmitting my claim to confirm my account. I have offered to send messages from my Amazon account directly or my email associated with that account.

Sincerely,

*************************
Initial Complaint
Date:11/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I product an Amazon Basic tape measure on 9/21/2023. The tape measure stopped working on or around 10/29/2023. On 11/7/2023, I contacted Amazon at **************. This item is supposed to have 1 year of limited warranty as it is an Amazon Basics item. That 1 year limited warranty is located on this page that details the warranty coverage: ******************************************************************************************************** Also, on the webpage of the item (************************************************************************************), it specifically states it is "backed by an Amazon Basics 1-year limited warranty."I was connected with Chevene. Upon her research, she said the ************ she had was for a partial refund as a one-time consideration. I asked her about the 1 year-limited warranty, but she seemed to not be aware of what I was referring to. She asked her leader, and still was unable to help. This call lasted approximately 30 minutes and I did not receive the help I was looking for.
Business Response
Date: 11/08/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 114-1304553-7376200.
The e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to bbb@@amazon.com if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 11/08/2023

Complaint: 20837148

I am rejecting this response because: The associated email address is ********************

Sincerely,

***********************
Business Response
Date: 11/09/2023
Hello,

I'm Prashanth from Amazon.com.

The order is not listed with the account registered with ******************* as a result we are unable to take action. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

Thank you for your patience and understanding in this regard.

Regards,

*********
Customer Answer
Date: 11/09/2023

Complaint: 20837148

I am rejecting this response because: As previously mentioned, the email associated with my Amazon account is ********************* You could have just as easily sent communication to that email. Regardless, I will email you from the associated account.

Sincerely,

***********************
Business Response
Date: 11/10/2023
Hello,

I'm Prashanth from Amazon.com.

Thank you for writing back to us from the registered email ID.

I've issued a refund for $13.31 gift card on your account registered with the order. The return is not required for the item. You can view your balance and usage history in Your Account here:

*************************************************

Thank you for your patience and understanding in this regard.

Regards,

*********
Initial Complaint
Date:11/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 items. The order numbers and the amount are below 114-7236636-9127444 $18.13 111-3742489-5540232 $33.33 I returned these items. In the process of returning them, my updated bank card came and I updated in it my amazon account. Nothing changed with this account except the expiration date. The refund failed because of that. I called on 10/6/23. I was told a ticket was created and a refund would be completed to that card in 3-5 business days. On 10/26/23, I called since I did not receive a refund. I was told I was not able to receive a refund to my card and I could only get a check or amazon gift card applied to my account. I chose the gift card. I was told it would be on my account 24 hours from tomorrow (48 from the call). Today is 11/7/23 and I still don't have a refund on my card or in a gift card applied to my account.
Business Response
Date: 11/08/2023
Hello *************************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for both the orders mentioned in the complaint.

Upon checking, I see that the refund has been processed to the gift card balance for both.

I was able to find the same on your Amazon account.

You can view your balance and usage history in Your Account here:

*************************************************

Hope this information helped.

Regards,
Arun

Amazon.com
*****************************
Initial Complaint
Date:11/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a cervical pillow from Amazon on November 1,2023 for a neck injury and the product was supposed to arrive November 4th and as of now it has not arrived and the is no updates form **** on when or if it will arrive. I called customer service and after 30 minutes on hold and 3 different people I was told I had to wait until November 18 for any action to be taken. I need this pillow now or a refund to purchase another one now. I need this for medical reasons and cant wait 2 weeks. I dont understand how that dont have to refund me when they have my money and I have no product!,,
Business Response
Date: 11/30/2023
Hello *****,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with the delivery of Order ID: *******************.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Situations such as these are very rare, and are corrected shortly after they are reported. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.

Upon reviewing the order, I see that it has since been marked as delivered by the carrier on Saturday, November 11, at 11:23 AM.

I hope this information helps. Thank you for your understanding.
Best regards,
********
Amazon.com
Initial Complaint
Date:11/07/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 5, 2023 I purchased 2 gray mouse pads and 1 black mouse pad. As soon as I received them, I noticed they were too small so I took them to ***** to return them. They send a refund to my Amazon credit card within a few days. On September 27th, they received the black one and the return was complete for that transaction. On November 5th, Amazon charged my account $13 ($6.50 for each of the gray mouse pads). On November 7th, I chatted with 4 people via the Amazon chat feature and also called and talked with 3 different associates at Amazon about this issue. I was told that Amazon needs to verify my identity before processing the return. They sent an email for me to verify my ID with a link to Validate Identity. I've tried this link using ********* Edge and also ****** Chrome browsers on 3 computers and a cell phone, and I get an error message each time. I talked with a supervisor at Amazon who was absolutely no help at all in identifying and resolving this issue. If this link is malicious and there is no way to verify my ID through this link, then another resolution needs to be presented. I want my $13 that Amazon illegally charged me for something that I already returned to them. Even the chat feature stated "thank you for your return, we have received it and are processing your refund."
Business Response
Date: 11/09/2023
Hello ****,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with the return/charge for the gray Mouse pads from Order ID: *******************.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Situations such as these are very rare, and are corrected shortly after they are reported. I've passed this along to the relevant departments. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.

Upon reviewing the details of your order, I can confirm that the $13.00 has been refunded in amounts of $6.50 and $6.50 (for each of the gray Mouse pads) on Wednesday, November 8, 2023 at 3:25 PM (PST).

You should see the refund reflected within 3-5 business days of the 8th, as this depends on the processing speed of your bank. I've also ensured that the status of your returns have been updated internally, to prevent this from happening again.

I apologize for the inconvenience this has caused.

Thank you for your understanding.
Best regards,
Priyanka
Amazon.com
Customer Answer
Date: 11/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:11/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have listed this product on the October 6th. After seeing that I successfully listed the product, I gave 5k dollars worth of inventory orders from the distributor. The item has a lead time of 1 month. The item will arrive on November 15th. Amazon now is preventing from listing the item. Initially, Amazon approved my listing. I emailed them first informing them that I they let me list the product but now preventing me from listing it. They declined my request. I called them this time, and they told me that this is something that can't be changed manually. They just gave me an apology. This is unacceptable. I have ordered a bulk quantity of items from the distributor because amazon let me list them. If amazon didn't let me list it, I wouldn't have given the order. Please make this listing available to me.
Business Response
Date: 11/09/2023
Hello,
Thank you for bringing this matter to our attention.
We have reviewed the information provided and identified that seller has no restriction on the reported ASIN: B08GBY9QXX.We are unable to provide information on our investigation methods.
Sincerely,
Seller Performance Team
Initial Complaint
Date:11/07/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Item I did not purchase
Business Response
Date: 11/08/2023
Hello *************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the unauthorized Order ID: ******************* placed.

I apologize for the inconvenience.

Upon checking, I see that the order is in transit and unfortunately, we'll not be able to take any action on it from our end as of now.

However, you can return the item once it is delivered at the address.

Please get back to us once the order is delivered and I'll help you with the return.

Also, I've escalated this issue to the appropriate team for further review on it.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Arun
Amazon.com
***********************************
Customer Answer
Date: 11/08/2023

Complaint: 20836655

I am rejecting this response because: they do not make the policy clear or even state that when you are buying from a specific buyer it's not the responsibility. If things are not their responsibility and they sell for third parties then they need to clarify the information. I find it very unprofessional by not stating that and not be able to refund money of something you did not buy. It's not my fault that it was shipped already but it unfair I have to wait when I talked to several people at Amazon and they told me if the seller will not or doesn't refund me to call back and they would. Then I get told that's not their policy. Well it's a big mess and not fair to be told one thing then told another again not clear of what happens before or what happens during the payment process

Sincerely,

*************************
Initial Complaint
Date:11/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon Customer Support Team, I hope this email finds you well. I am writing to appeal the recent decision to close my Amazon account, which has been a valued and trusted platform for my online shopping needs. I was both surprised and disappointed to receive the notification of my account closure, and I would like to provide more context regarding the situation. On 6th Nov, I placed an order using a gift card and my credit card (because the price of the item I purchase exceeded my credit card limit) that I had purchased through legitimate means, in accordance with Amazon's terms and conditions. The gift card was acquired from an authorized retailer, I have the receipt and physical card images. It appears there might have been a misunderstanding or an error in the system that led to the closure of my account. I understand that Amazon takes security and compliance very seriously, and I appreciate the measures in place to protect both customers and the platform itself. I am committed to resolving this matter promptly and would be more than willing to provide any additional information or documentation that *** be required to verify the legitimacy of the gift card and my account usage. Thank you for your prompt attention to this appeal, and I look forward to a positive resolution that allows me to continue using Amazon as my preferred online shopping platform. Sincerely, ***
Business Response
Date: 11/17/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address.
Sincerely,
****
Amazon.com
Customer Answer
Date: 11/17/2023

Complaint: 20836478

I am rejecting this response because: I didn`t receive any email from amazon. Please send email to me again. Thanks.

Sincerely,

***************
Business Response
Date: 12/09/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We are unable to accept customers request for a refund without the information. We sent this request to their registered email address on 12/09/2023.
Sincerely,
***
Amazon.com

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