Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,742 total complaints in the last 3 years.
21,484 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/11/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on oct 10th i recieved a capture card for my gaming PC. i decided to return it to Amazon via *** on OCT 29th according to Amazon it was dropped off oct 31st it doesnt arrive in *************** till NOV 6th. and thier wearhouse recived it. it is now the 10th and have not recived my refund of 71 dollars and 73 cents all i want is my money back.
Business Response
Date: 11/12/2023
Hello *******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn that you did not receive your refund for order ending in ****. It is certainly not what we expect our customers to go through.

After reviewing, I can confirm that a refund of $71.73 was issued on Saturday, November 11, 2023 to original payment method.

Please allow your bank 3 to 5 business days to process the refund.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
Najam
Amazon.com
***********************************
Customer Answer
Date: 11/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:11/11/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear ***/***** Thank you very much for your time to help me solve my trouble with Amazon. I would like to make a complaint regarding the refund service of Amazon.I bought a jacket (it was Columbia Women's ****** Mountain Long Insulated Jacket, Red ***** ****** from Amazon on 30 September 2023 and paid $227.68 for the jacket ($216.84 for the jacket and $10.84 for the ***** When I received the jacket, I found it was too large. So I decided to return it. There were three options Amazon offered to me when I tried to return the jacket: 1. return the original item and get the full refund; 2. make replacement with a same jacket at different color/size without any additional charge;3. make replacement, get a different item and pay additional fee/get part of refund if there is a price difference (pay more if the new item with a higher price/get part of the refund if the new item with a lower price)I chose the third one. I made a replacement and chose a totally different type of jacket (Columbia **************************** Jacket, Aqua ***** X-****** at $178.59. When I submitted my request for the replacement, there was a piece of information on the website saying that I will get the rest of the refund when the original item was received by Amazon. Then I returned the first jacket to Amazon on 16 Oct as Amazon requested. Now Amazon has received the first jacket but refused to refund me the price difference as they promised. I have contacted their customer service staff several times. The staff insisted that they have already issued me the correct refund without any clear explanation. I have tried my best to do whatever I can do and explained the whole purchasing/returning history to them clearly. However, they just ignored me when I kept asking them to provide me a clear explanation regarding the refund processing. So I would like to seek help from you. My first order is # ***-0511268-4724241 and the replacement order is # ***-1584094-2143459. I would be very grateful to you if you could help me with this difficult situation. Thank you very much and look forward to hearing from you. Best regards, Min
Business Response
Date: 11/14/2023
Hello Min,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry to hear that you didn't receive refund of difference amount on replacing at lower priced item.

Rest assured, I can confirm that the refund has been issued on Tuesday, October 10, 2023 at 1:46 PM (PDT)
Refund amount CDN$ ****** to your Original payment method.

You can view details of the completed refund on your Amazon.ca account:
****************************************************************************************

We look forward to seeing you again soon.

Regards
*****
*****************************
Customer Answer
Date: 11/14/2023

Complaint: 20856539

I am rejecting this response because:
I certainly know that Amazon has refunded me $178.59 on 10 Oct 2023, because this was the price of the replacement item (Columbia **************************** Jacket, Aqua ***** ********* What I complained is about the refund of the rest of the money. I paid $227.68 for the first item I bought (Columbia Women's ****** Mountain Long Insulated Jacket, Red ***** ******* but I only got the refund of $178.59. So where did the rest of the money ($49.09) go? Amazon has not refunded me this part of the money.
And I don't think that the service Amazon provided to me is professional. I have clearly described the refund history in my previous communications with Amazon customer service staff and the complaint submitted to BBB. It seems that they never read it carefully.
Sincerely,
Min Wan
Business Response
Date: 11/21/2023
Hello Min,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for sharing details.

After reviewing your Order, I've issued a difference amount to Original Payment Method : CDN$ 38.40

Due to return window limitations were not able to issue full refund.
Rest assured, I've issued the remaining amount as Gift Card value: CDN$ ***** added to your Amazon account.

We look forward to seeing you again soon.

Regards,
Amazon.com
*****************************
Customer Answer
Date: 11/22/2023

Better Business Bureau:

Thank you very much for your help with my refund issue with Amazon. Now the problem has been solved.

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

However, if possible, I hope that BBB could urge Amazon to provide **************** to their customers. My experience of getting refunds from Amazon was not pleasant at all, although every detail of my purchasing history was quite clear. It is so unexpected that Amazon such a large company can't provide us professional services, which are supposed to be. Hope each customer can really be respected by **********************.

Anyway, thank you very much for all your generous help to me with my trouble.

Sincerely,

Min Wan
Initial Complaint
Date:11/10/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a gaming chair which is defective (back keeps on falling everytime i lean) and wanting to return. Being lied several times By agents. First agent says it will be pick up (oct 22) second agent says it will be refunded after 10 days since as a senior i cannot bring a heavy item to the courier (oct 23) I just need to call them and a manual refund will be done. Third agent send me to their courier to contact who in return will sched a pick ** in 2-3 days which of course does not happen(nov 7) Fourth agent now wants the item return by bringing the heavy item to canada post as there is no other courier available (nov 10). How hard it is to understand that i cannot keep the item as it is useless and will cost them more damages if i get hurt? Why keep on lying?
Customer Answer
Date: 11/11/2023
Just letting you know it i got an email that it is already refunded. Reason for refund is wrong so still worried that there might be an issue on it
Cheers,

****

Business Response
Date: 11/12/2023
Hello ******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

The e-mail address you contacted us with doesn't have an order matching what you described. We only provide information and make changes when the request comes from the e-mail address associated with the account.

Please write back with Order ID so we can review and assist you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

***********************************
Customer Answer
Date: 11/13/2023
I responded through email in this matter
Customer Answer
Date: 11/13/2023
As per screen shot my order number is 701-9231385-8804209 and the email address i am using in amazon is *********************
Business Response
Date: 11/13/2023
Hello *****,

Thank you for your response!

I sincerely apologize for the inconvenience caused with order.

I've reviewed the order and see a refund of CDN$ ****** was processed on Friday, November 10, 2023 to your MasterCard.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

As per call conversation from November 10, 2023, we don't want you to go through the hassle of returning the damaged item. You are welcome to keep, donate or dispose of it - whichever option is most appropriate and convenient for you.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 11/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:11/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been an Amazon Prime member for 8 plus years now. I sent back a sectional sofa I bought from Amazon it was missing many parts to the Moduler sectional couch for whom ever gets this complaint the last 4 of the order number is ****. I have the receipts for all 3 boxes returned by **** I have pictures of *** loading these 3 boxes with the sofa in it and they send me an email asking for my ID why after 8 plus years does Amazon need my ID? I have bought and returned many things and have never had to give my ID. That is not the main complaint my main complaint is Amazon threaten me that if I did not give my ID they would not give me my refund ?? WHERE DO THEY DO THAT AT???? amazon didn't ask for my ID when I paid the 600$ for the sofa now they need my ID to get my money back like are you serious. It is like I said I have the return slips from *** and I have shot by shot of the *** worker loading this sofa on the *** truck returning it. Who does Amazon think they are threatening a customer that has been a ********************** member for 8 plus years that if I don't send them a picture ID I can't have my refund. Amazon got their item back and they are holding my money. I am a single mother and I had to miss work for days because of this and Amazon messed up a whole week because they were only sending 1 label for 3 boxes so *** wouldn't take it they finally got that right after 3 business days and a weekend and now they say I can't have my refund. I have like I said the end of each return label and I have pictures frame by frame of *** loading these boxes up. I ******************************* for work missed for the stress it has put on me and the anxiety. They have NEVER ASKED ME FOR AN ID TO GET MY REFUND *** AS A MATTER FACT I RETURNED SOMETHING TODAY AND HAD MY REFUND BACK IN 2 HOURS I DIDN'T NEED AN ID FOR THAT. IF ********************** THINKS THEY ARE GOING TO KEEP MY MONEY NOPE NOT HAPPENING I HAVE ALL THE EVIDENCE I NEED THE RECEIPTS FROM EACH BOX LABLE AND THE PICTURES OF *** PICKING THE PACKAGES UP.
Business Response
Date: 11/13/2023
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry to hear that you didn't receive refund on returned item.

Rest assured, I can confirm that the return is now complete and refund has been issued on Monday, November 13, 2023 at 1:14 AM (PST)
Refund amount $592.23 to your Original payment method.

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

We look forward to seeing you again soon.
Regards,
*****
*****************************
Initial Complaint
Date:11/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Seller Central Registered Email is: ********************************* Merchant Token: AB66OL4GZA6DV Dear Amazon/BBB Teams:,I am writing to bring to your attention an urgent matter regarding the deactivation of our Seller Central account associated with the email address ********************************* and Merchant Token AB66OL4GZA6DV.We recently received a notification from Amazon requesting the submission of invoices and supply chain details for the **** B091238V7N. Our team diligently sourced the product from the authorized distributor AWB after direct communication with the brand, who guided us to their designated distributor.In response to Amazon's request, we promptly provided all necessary documents, including the supply chain details, an authorization letter from the Brand and verification from the brand itself. All the submitted documents are genuine, legitimate, and can be easily verified.Despite our thorough submission, our account was unexpectedly rejected, leading to its deactivation. Upon contacting Amazon Seller Support, we were informed that AWB invoices, even from authorized distributors, are not accepted.To demonstrate our commitment to compliance, we have removed all related inventory and listings from our account. Enclosed with this message are the documents pertaining to the supplier, distributor (AWB), and invoices.We kindly request your assistance in escalating this matter to a higher team for a thorough review. We believe that a fair resolution can be achieved based on the supporting documents and information provided.Your prompt attention to this issue is highly appreciated, and we look forward to a swift resolution to reinstate our Seller Central account.Thank you for your understanding and cooperation.MS Distribution LLC ******************* Attachments:
Business Response
Date: 11/15/2023
Hello

We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 11/15/2023.

Sincerely, Amazon.com Seller Performance
Customer Answer
Date: 11/15/2023
Dear BBB Team:

According to the business correspondence, they claimed to have sent a notification on November 15, 2023, requesting additional information. However, upon reviewing the notification, no new information was found to be requested.

Our contact with the Amazon Support team confirmed that they are not accepting the provided invoices and supply chain details, and there is no updated information from Amazon; all notes remain unchanged.
For your reference, we have attached both the Amazon notifications and the Support team's response after our call.

We kindly urge you to escalate this case to a higher team, excluding the performance team.

Despite having a complete supply chain, we regret to inform you that we will no longer be selling products from the brand and distributor. So allow us to sell other brands products.

Thanks!
Attchements:
1. Amazon Notification on November 15, 2023
2. Call with Account Health Support Amazon

Business Response
Date: 11/18/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Seller Performance Team.
Customer Answer
Date: 11/20/2023

Complaint: 20856030

It is totally unethical, unprofessional business practices. If you think a brand is not good to sell on Amazon, why do you allow it?

As per policies, we have provided all the information, an authentic supply chain, an authorization letter from the brand, and every document, which can be easily verifiable.

It is something proving guilt by a one-sided decision without looking into proofs and documents.

How could you keep our account deactivated?

We request BBB to please intervene, check all our documents and information; you can easily verify each and every piece of information.

Please escalate our matter to any higher team, not to the Seller Performance team; they don't even look into the matter.

Thanks
Sincerely,
*******************
Customer Answer
Date: 11/20/2023

Complaint: 20856030

It is totally unethical, unprofessional business practices. If you think a brand is not good to sell on Amazon, why do you allow it?

As per policies, we have provided all the information, an authentic supply chain, an authorization letter from the brand, and every document, which can be easily verifiable.

DEAR BBB Team:

It is something proving guilt by a one-sided decision without looking into proofs and documents.

How could you keep our account deactivated?

We request BBB to please intervene, check all our documents and information; you can easily verify each and every piece of information.

Please escalate our matter to any higher team, not to the Seller Performance team; they don't even look into the matter.

Thanks
Sincerely,
*******************
Initial Complaint
Date:11/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 31, ****************************************************************** Africa. When he tried to use it, he stated that it was already used. Within minutes, l contacted Amazon about the used card. They told me l would have to wait 3-5 business days. It came and gone. I contacted them again. Was told the same thing. Today made the 10th business days. Still to no avail, no refund.
Customer Answer
Date: 11/11/2023
Sent the screenshot of the e gift that wasn't refunded or ever used
Business Response
Date: 11/12/2023
Hello ********,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you are concerned about gift card order 112-3318368-1785824 and I sincerely apologize for the inconvenience caused.

I've reviewed the order and I see that the order placed was Razer Gold (Branded gift card). We won't be able to process refund as it has been used. As this was e-gift card, codes are sent directly to email address provided at the time of purchase.

I'm sorry about the misunderstanding and incorrect information that you received. The previous correspondence doesnt correctly reflect our current procedures at this time.

I will take a ***** feedback and escalate it on high priority to the concerned department and make sure necessary actions are taken to mitigate such instances in future.

We won't be able to take any action. In this case we recommend you to contact the brand (Razer Gold) support team for assistance.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

***********************************
Initial Complaint
Date:11/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to bring to your attention the pressing matter regarding the suspension of our Amazon seller account, "JCF ******************* LLC." Our company has maintained a reputable presence on the Amazon marketplace since August 2022. In an effort to streamline our operations while abiding by Amazon's policies, we engaged the services of *************, *** (***************************) on April 25, 2022, to manage our seller account. However, we recently uncovered practices by *************, *** that do not align with our core business values and principles. To our dismay, it came to our attention that *************, *** engaged in fulfilling orders within our Amazon Store by sourcing products from external online retailers, such as Walmart.com, without our authorization or knowledge. This practice, commonly referred to as drop shipping, is a direct violation of Amazon's Seller Code of Conduct and Drop Shipping Policy, ultimately leading to the suspension of our seller account on September 7, 2022. Since the suspension, we have taken extensive steps to rectify this issue. We promptly submitted a detailed plan of action, a termination letter, and the requested order summaries to Amazon. Additionally, we have established a new partnership with a reliable supplier, PRP Seats. Despite our ******* efforts, our appeals have been consistently denied by the Seller Performance team. We want to assure you that we unequivocally commit to never again utilizing the drop shipping model to fulfill orders in our Amazon Store. Furthermore, upon the reinstatement of our seller account, we pledge to exclusively sell our inventory through the Fulfillment by Amazon (FBA) model, effective immediately. Our dedication to upholding Amazon's policies and fostering a trusted, compliant marketplace is unwavering. We deeply regret any inadvertent harm caused by the actions of *************, *** and take full responsibility for the oversight in our choice of partnership. Therefore, we are escalating this matter to your department for review and reconsideration. At the time our seller account was deactivated, Amazon was in control of approximately $1,400.00 USD of our sales proceeds. Considering the circumstances outlined above, we respectfully request the reinstatement of our selling privileges. We believe a thorough review of the evidence and our commitment to adhering to Amazon's policies will demonstrate our dedication to operating within your guidelines.
Business Response
Date: 11/15/2023
Hello,

We have decided to reinstate this account and an email was sent to them informing them of this decision on November 15, 2023.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:11/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 08/26 I purchased a device thru ****************** and a 36 month warranty. On 11/07 I contacted Assurion to troubleshoot my device. I was informed that it would be replaced by ********. Upon attempting to file a claim, they informed me that my warranty was canceled. Upon researching and verifying I had never contacted them nor requested a cancelation, they informed me that amazon had canceled my policy. I was informed by customer service thru ******************** on the second call as I was hung up on after being informed that amazon would replace my device the first time, that the warranty was canceled because the account it was purchased under was on hold. Due to my inability to verify information on the account, it was suspected that there was fraudulent activity and a form filled out by a rep as I am legally blind. I was told to wait 48 hours and to call back if I received no return call. On 11/10 I called amazon and was told my email attached to the original account showed it was never an account and as such, nothing ******* could do. When I requested a supervisor, I was informed that both she and the supervisor could see the information and refused a transfer and I was hung up on. The second call rep could see that my account existed but was on hold. I requested a transfer to a fraud specialist and was told that until I could verify the account, I would not be transferred. I was instructed to hang up and they would be calling back immediately to 'verify' my account. I repeated my phone number and they repeated it to me twice. When no call came, I once more requested a transfer from Assurion. This amazon rep (3rd call) verified that the account was in a hold status. I informed him that the policy was never canceled by me, I received no credit nor refund from amazon and as set forth in their terms and policies, my warranty not properly canceled and amazon must therefore honor the warranty. This rep agreed but would not process the claim. Order #***-8862777-4445831 08/26/23
Business Response
Date: 11/14/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry to hear about Asurion Policy cancellation.

Rest assured, I can confirm that the refund for Protection plan has been issued on Wednesday, August 30, 2023 at 6:59 AM (PDT)

Refund amount $7.44 to your Original payment method.

Further, I see that the refund for Bluetooth has been processed on Wednesday, August 30, 2023 at 4:42 AM (PDT)

Refund amount $50.04 to your Original payment method.
Unfortunately, a warranty will be cancelled (and refunded) if the Original Order is refunded.

We request your patience and understanding in this. We look forward to seeing you again soon.

Regards,
*****
*****************************
Customer Answer
Date: 11/21/2023
The account was hacked shortly after purchase. I was unable to access the account or verify the account as none of the information was the same. The representative advised me to create a new account. I have checked with my bank of 24 years that I have never received a refund from Amazon. Further, I do not recognize the card that a refund was issued.
Business Response
Date: 11/22/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that on Wednesday, August 30, 2023 you were refunded in full in the amount of $50.04. Later you have disputed the charges again on Sunday, October 15, 2023 which was resolved in Amazon's favor.

I hope you have already been refunded for the item. Also the Asurion Protection plan was refunded.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 11/28/2023

Complaint: 20855649

I am rejecting this response because:

Ive never received a refund. The card that was listed on the account was not a card I recognize.

Sincerely,

*************************
Business Response
Date: 12/29/2023
Hello *****,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

As the refund has been issued on protection plan Order, the warranty has been voided.

Unfortunately, we do not have an option to take further actions.

We request your patience and understanding in this. We look forward to seeing you again soon.

Regards,
*****
*****************************
Initial Complaint
Date:11/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon sent me a message telling me that my product was fraud or fake. It was calculus calculators made my Texas Instrument. Nothing was fake or fraud at all about the product I sold. They closed my account stole all my money from sales!!!!!!! then had the nerve to send me a irs form saying I had to pay taxes on the money from sales I never received!!!!!!!!!!! they stole my money and I lost all my money and the calculators I sold they are crooks.!!!!!!!!!!!!!!!!!!! I will never use amazon for anything ever they are crooks and they use illegal practices that no one regulates or fights because they do this to millions of sellers.
Business Response
Date: 11/14/2023
Greetings from Amazon,

I understand that the Seller is contacting us regarding their Amazon Selling Account.

Unfortunately, I was unable to relate a selling account for the email address from which the seller has provided in this complaint, **************************.

We understand that people use multiple email addresses, but for account confidentiality reasons, we cannot release account information to an email address other than the one associated with their Amazon selling account.

Kindly ask the seller to resend their message with the email address linked to their selling account so that we may assist them better.

If they no longer use the email address associated with their account, we ask that they update the email address on file. As a security precaution, we ask our sellers to change their email addresses directly on our website. This ensures that the user requesting the change knows the current login credentials for the existing seller account, preventing any uninvited changes.

To change your email address, follow these step-by-step instructions:

1. Log into Seller Central.
2. In the Settings section, select "Login Settings".
3. On the Login Settings page, in the Email section, click "Edit".
4. On the Change your email address, enter your new email address, and click "Continue".

We understand this is not the outcome that they were hoping for in this situation, but it is important for us to complete the security verification process to safeguard confidential information related to your Amazon account.
Initial Complaint
Date:11/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
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Unpursuable:
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On October ****** I placed order # ***-1708328-5861047 for an Insignia 50" ************* Model # NS50F301NA24 through my Amazon Prime Account. Within 5 minutes of placing the order I requested it be cancelled due to me finding another model I preferred over this one. I was initially informed the order was cancelled but later I was advised the order could not be cancelled and would be shipped to me. I was further informed by the Amazon rep that I could immediately return the ** for a refund and that arrangements would be made to have *** come to my house to pickup the ** rather than requiring me to deliver it to a *** office for return. This was due to the fact I am 81 years old, disabled and unable to handle the return. I was further promised I would be informed what day and time frame *** would come to pick up the ** as I did not want to leave it on the front porch where it could be stolen. After receiving the ** several days went by without hearing when *** would arrive to pick up the ** resulting in me making several phone calls requesting this information. As a result, Amazon informed me I was under the A to Z guarantee that I would hear from the seller with a day and time frame for pickup within 48 hours. I did not hear from anyone as promised and was finally advised by Amazon that I had earned the A to Z promise and that I could keep the ** and would receive a full refund. The net effect of this was I was awarded a free ** due to the seller not solving the problem in 48 hours. At this point I decided to open the package the ** came in and discovered my ****** ** had a severely damaged screen and would not turn on. I called Amazon requesting a replacement for my ****** ** and was instructed to return it for a replacement. When the replacement never arrived I was then told I would get a refund and I could place another order to make good on my free **. However, Amazon is now reneging on the A to Z promise and refuses to send me a replacement **.
Business Response
Date: 11/11/2023
Hello *******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Id like to first offer my sincerest apologies to you for the inconvenience caused with order.

I've reviewed the order and I see a refund of $235.39 for INSIGNIA 50-inch Class F30 Series LED 4K UHD Smart ******* was processed on Sunday, October 8, 2023.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

Refund was processed on October 8, 2023 and return was initiated on October 11, 2023. As refund was processed and since it's a seller product we won't be able to take any further action for replacement.

We can either process refund or replacement however not both for a purchase.

I'm sorry about the misunderstanding and incorrect information that you received. I will take a ***** feedback and escalate it on high priority to the concerned department and make sure necessary actions are taken to mitigate such instances in future.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************

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