Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,742 total complaints in the last 3 years.
21,518 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a black and ****** oven toaster. The web site said the color was silver or stainless steel. I called amazon and asked if the one i was o get was silver and she said yes. There was a picture of a silver oven in the displays and under the price and at the bottom spec's also said silver. I received a black one and never took it out of the plastic.I immediately closed the box and taped it.I called amazon and she sen me a return USP label.. I had about $26.00 in my gift card I used and they keep $6,99 for shipping. Right under the price of the oven it said free returns.They refuse to credit my gift card with this amount. They also wanted me to sent them a government ID showing my ID. They had me ID when I called them from a text. This was sent by email.
Business Response
Date: 11/12/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding the oven order and its return.

I've reported the issue to our team to avoid it in future and have issued $6.99 refund as Amazon gift card balance on your account.

Successfully issued GC to account.
Gift Card id: *******************
Gift Card value: $6.99

Your Current Gift card balance is now: $26.81 You may use this balance to place any order on our website.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:11/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon Seller Performance Team,I hope this message reaches you well. I am writing to express deep dissatisfaction and concern over recent events impacting my business on the Amazon platform. I believe these issues suggest market manipulation or training deficiencies, significantly harming third-party sellers. I have been selling beauty products on Amazon for years, and entering the crucial 4th quarter, I was shocked to discover that nearly all my popular beauty products were deactivated. This has severely jeopardized my business as I can no longer list or sell products in this category. A spurious complaint alleging a counterfeit Este Lauder product escalated the situation. Despite sourcing from reputable sources and using Amazon FBA for authenticity verification, the listing was deactivated, putting my entire business at risk. Compounding the challenges is a flaw in Amazon's return policy allowing customers to exploit loopholes, leading to a cascade of inauthentic product complaints. Although I've successfully proven authenticity in the past, the same documentation was rejected this time.Seeking clarification from Amazon's Account Health, I discovered inconsistency in policies, with unchanged Business Solution Agreements causing confusion. A representative expressed intent to help, yet I observed real-time gating of my listings and categories, seemingly in retaliation.Despite diligent submission of requested documentation, the situation persists, and I suspect retribution for raising legitimate concerns. I possess evidence of past successful resolutions, indicating a concerning lack of fairness, transparency, and consistency in Amazon's decision-making processes.
Business Response
Date: 11/14/2023
Hello,

We have reviewed this sellers account and require more information to complete our review.

We have requested the necessary information from the seller via email on 15 Nov 2023.

Sincerely,
Amazon.com
Customer Answer
Date: 11/15/2023

Complaint: 20857785

I am rejecting this response because I sent Amazon all the information I have pertaining to this issue. They asked for proof of purchase I sent them receipts. Please re-investigate why the other receipts for the same issue receipts from the same company were accepted and this one wasn't. The issues are identical. If Amazon is applying their policy equally across all cases than this receipt should be accepted like the last two examples I've attached with this BBB complaint

Sincerely,

*********************
Business Response
Date: 11/18/2023
Hello,

We have decided to reinstate this sellers listing.

We sent an email to the seller informing them of this decision on November 18th 2023.

Sincerely,
Amazon.com
Customer Answer
Date: 11/28/2023

Complaint: 20857785

I am rejecting this response because: I would like to know why my listings was disabled before the holidays which is a good way to eliminate competition. I've been a good partner throughout the years. I just want an explanation on why you guys would do this to me basically crippling my business for months? I appreciate you deciding to undo what shouldn't have been done in the first place. As you know it's to late in the session to send products in for the holiday to take advantage of the sales.

Sincerely,

*********************
Business Response
Date: 12/18/2023
Hello,
We are unable to reinstate ASIN B06XR2QKT8. This product has been identified as a sunscreen product that contains the ingredient Oxybenzone or Octinoxate. Sunscreen products that contain one or both of these ingredients requires a prescription in the ***************.To be considered for reinstatement, please upload a picture of the product packaging that shows the the product's ingredient list (such as the "Drug Facts" table) to the product detail page. For more information, please review *********************************************************************************************************************************************.
Thanks, Amazon.com Seller Performance
Initial Complaint
Date:11/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A few days ago, I ordered a ******* Galaxy Watch s6 , that came with a ******* Smart Tag, i bought 2 of those watches, after the payment, I was extra charged for 59 dollars, I requested assistance to cancel the order, no solution was given than reject the package at the time of delivery, that didnt happend because the delivery girl didnt want to take back the package, They are expecting me to return those tags, but it is impossible to me, since Ill leave ******* back to *********, I have no other option than complain here, since Amazon didnt give me a solution, This is the order number of the Tags, ; TBA309673183054 , Plus I didnt receive this package TBA309672277683 and I wanted to cancel it, they didnt want to help me with that as well, is ridiculous, I need help
Business Response
Date: 11/12/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding the delay and the refund for your orders. I'll share your feedback with our team for necessary action.

Upon checking on the provided order details, I see that the order with the tracking# TBA309673183054 shows successfully delivered and unfortunately we are unable to refund it unless we receive the items back.

I understand you have requested the delivery agent to take it back and it did not happen, I've escalated it to the concerned department to avoid in future.

The Return Window for that shipment is until January 31, **** (80 days left) from today. You may return it anytime during the window and once we receive it back, a refund will be issued.

Regarding, tracking# TBA309672277683, it is being returned back to us (as per tracking updates) and once it reaches back, our team will be able to look into it and help you get the refund.

I've also noticed that you have mentioned about extra charge for $59. I've checked on it but I do not see any additional payment received on your given order. I request you to please contact your card issuing bank for any help on that charge if you see any visible on your billing statement.

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 11/14/2023

Complaint: 20857736

I am rejecting this response because: after trying several times to return those tags , even attempting to do it as they told me to, wasnt possible, Im leaving ******* Today, how am i supposed to return those when I was just visiting for a few weeks, my main concern wasnt getting them by error, it was that the purchase of a watch included the tag, turns out that it wasnt , even worse, they said they reimbursed me the charge of the other order, they charged me the amount again instead, it is ridiculous

Sincerely,

*********************
Initial Complaint
Date:11/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11 Nov 2023, I attempted to cancel Amazon Kindle subscription. Amazon application doesn't allow the user to cancel the subscription. Then, attempted to login into the web based account to login and the website requires two factor authentication. The two factor authentication one time password (***) is sent to the phone number on the account which is a phone number I no long have access. Then, attempted to update phone number via the application and that to requires the **** I call Amazon and all customer service can do is point you to the two factor authentication recovery link. The link redirects to another page where you have to put a valid identification. I upload a driver license but the website is not working. Why can't Amazon send the *** to the email or create an another way authenticating an account? ********************** will allow you to continue to make purchases via the application but won't let you cancel anything. This system appear predatory and complicated to dissuade users from attempting to cancel subscriptions.
Business Response
Date: 11/12/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding the account and subscription cancellation issue.

When you have any active two-step authentication on the account and want to change the number and does not have access to the old one, our system requires a valid ID proof before we can remove the old number from the account and help you add a new one or disable the two factor authentication.

This is done to protect your information from any fraudulent access and I'm sorry that the process wasn't smooth at this time for your experience. I've shared your feedback with our team for improvement.

Upon checking on your account details, I see we have successfully verified the documents you have uploaded and disabled two-step authentication from your account. A confirmation email was sent on Sunday, November 12, 2023 at 2:19 AM (PST).

You should be able to login now and make any changes including cancellation or activation of any services. if you still need any help, you may reach out to us through email or chat or call. I appreciate your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:11/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/9 I ordered from Amazon and they delivered someone elses package. I had them deliver to one of their local lockers. They put someone elses order in the locker instead of mine. I can not reach a REAL person. The computer wont give me a refund on one of my items because its non refundable and the computer says I have to pay shipping to return the other persons package I received, if in fact I want my money for the one item to they do take back. Now Im out even more money and never got either of my items. The day prior 11/8 they delivered my order to the wrong address. They refunded the same order and put my money to an Amazon gift card and I place the order again but had them deliver it to an Amazon locker..still wound up getting it wrong. And now Im out $45.53 plus what I have to pay to ship other persons items back. Remember one is non refundable but I never got the item! On 11/8 they returned that same items because I never got it that day either. This was my daughters birthday money. Shes Autistic, these were things she ordered for her cat. Please help us get the momey back. We can not get a real person on the phone, and if we do they stay stuck on the non returnable item or they leave me on hold. I stayed on hold for 15 minutes last night. They took the money and are now trying to scam me out of more money to get just part of my order refunded. Theyre making money by taking advantage of people
Business Response
Date: 11/12/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that you have received a wrong item/order.

I request you to please help us with the order# and the item(s) name. Once we receive the information, we;ll be able to look into it and help you further.

Looking forward for the details.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 11/17/2023

Complaint: 20857377

I am rejecting this response because:
nothing has been resolved.
i attached the one other correspondence and it has been 3 days since the last. I still have not received the order or the money. No further communications either

Sincerely,

***************************
Business Response
Date: 11/21/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

This is a follow up email regarding the order details you have shared with us.

I see one of the item from the provided order is tagged as "non returnable" 1 x FELIWAY MultiCat Calming Pheromone Diffuser for house-cats, 30 Day Starter Kit (48 mL)
hence I've issued a refund of $27.40 back to your original payment on Nov 18. This refund should reflect back on your billing statement in 3-5 business days.

Regarding the other item in the order, 1 x Cat Cone Collar Soft Cat Cone Adjustable Cat Cones to Stop Licking Cute Cat Recovery Collar Waterproof Cone for Cat After Surgery with ****************** Easy to Clean, I've initiated a return and created *** QR code for you.

I request you to please return the item which you have received, once we get them back at our return center, a refund for the remaining amount that is $18.13 will be issued on your account and you will be notified.

I appreciate your cooperation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:11/11/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon Account ****************** I'm just an individual purchasing items I like on Amazon, but my account was unreasonably blocked after a purchase. They didn't provide any reasons, just permanently blocked my account without any explanation or response. I'm unable to buy items on Amazon now, and I hope they can unlock my account and clarify which rule I violated.
Business Response
Date: 11/20/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 11/20/2023 confirming account reinstatement.

Sincerely,

***
Amazon.com
Initial Complaint
Date:11/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am very disgusted with Amazon. I was trying to place an order that was shipped by Amazon so that I could use my $29.95 promotional credit. I realized that I had added the wrong item, so I went back and added the correct one. When I went to checkout again, the credit was not showing and I would have to pay the full price. When I chatted with Amazon, they advised me that the credit was not active and told me the manager would say the same thing. This is unacceptable and false advertisement. I want to know where my credit went and why it's no longer on my account.
Business Response
Date: 11/12/2023
Hello,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the trouble while using a promotional credit to place an order with us.

I have reviewed your complaint and the account, however, I could not find any promotional credit or any detail related to it.

I request you to please include more details about the promotion in your response to this email.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 11/15/2023

Complaint: 20857101

I am rejecting this response because: I gave Amazon all the information they needed. This response is not acceptable. I wish I would have taken a screenshot of this. I will be posting my experience across the board.

Sincerely,

*******************
Initial Complaint
Date:11/11/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,My Amazon seller account, Liberty Retail SRL, was deactivated in error due to suspected relations with the seller account named ***************** which I do NOT own and NEVER OWNED.My account was suspended in error, and I have taken all necessary steps to rectify the situation.The owner of the seller account **************** provided marketing services on my Amazon seller account. He had access to my Amazon Seller account. He used the same device and IP address to access my Amazon Seller account and his seller account, ****************.I also found out that the Services Provider sent a request for feedback to Amazon customers from my account, where he signed up with his name, **********************The Amazon Services Agreement is now terminated. The user permission issued under that Agreement is removed. The Services Provider has no access to my seller account now. There are no relations between Liberty Retail SRL and **************** Seller accounts.I have attached supporting documentation, including the Amazon Services Agreement,Amazon Services Termination Agreement, Invoices and Services Provision Act, to prove the information provided in this letter.Also, I attached my Plan of Action, which describes in detail the Root Cause and Corrective/Preventive Actions. Please review it to get more information about the erroneous deactivation of my seller account.Thank you for your attention to this complaint, and I look forward to a positive resolution that will allow me to continue serving customers through the Amazon platform.Sincerely,**********************.
Customer Answer
Date: 11/28/2023
Greetings,

I'm writing to get an update regarding my complaint filed to BBB on November 11, 2023. I am still waiting for the response.

As far as I know, average appeal/complaint processing is 1-3 business days according to Amazons internal rules. As you may see, the deadline was already missed.
I would like to provide additional information regarding my issue.

On November 13, I submitted my Plan of Action and supporting documentation as requested through the "reactivate your account" button in order to reactivate my seller account. On November 15, 2023, I received an email that my appeal and supporting documentation had been approved. However, I needed to complete an additional identity verification via video call.

On November 17, 2023, I joined a video call with an Amazon Support representative and completed the video verification successfully. I was advised to wait for the email about my account reinstatement within 24 hours.

On November 22, 2023, I received an additional email that my documents had been verified again, but I needed to complete an additional identity verification one more time. However, when I click on the link to complete video verification again, I receive the notification that the verification has already been completed, and I will receive an email in 72 hours.

I am still waiting to receive an email. My account is still deactivated.

Please review my Plan of Action, the supporting documentation, and the screenshots of the emails I mentioned above.

ATTACHMENTS:
- Amazon Services Agreement (start of business relations between me and the Services Provider)
- Amazon Services Termination Agreement (termination of business relations between me and the Services Provider)
- Invoices (payment confirmation)
- Services Provision Act (confirmation of payment. PLEASE NOTE: I paid for the services in cash)
- Affidavit (notarized confirmation of my claims made by the Contractor)
PLEASE NOTE: the five documents listed above are combined into one PDF-file named Supporting documentation.

- Screenshot of the email received on November 15, 2023
- Screenshot of the email received on November 22, 2023
- Screenshot the notification when I try to complete the video verification again
PLEASE NOTE: the three screenshots listed above are combined into one PDF-file named Screenshots.

- Plan of Action.

Please review the information I provided.
I kindly ask you to help with the reinstatement of my Amazon seller account Liberty Retail SRL and look forward to a positive resolution allowing me to continue serving customers through the Amazon platform.

Best regards,
Serghei Covalji
Business Response
Date: 12/08/2023
Hello,
We have reviewed your submission and are unable to reinstate your account at this time. Please see email communication for your appeal options.
Thanks
Amazon Seller Performance Team
Customer Answer
Date: 01/15/2024
Greetings!
I need your help with the reinstatement of my seller account because ********************** automatically rejects my submissions without a careful review.
Here I am providing additional requested documentation, specifically the document named Bank account statement, which confirms that I transferred money to the third-party services provider ***************************** through Payoneer payment system on September 12, 2023; October 07, 2023 and November 03, 2023. This additional supporting document was requested by Amazon after I received their previous response.
I would like to remind you that my seller account Liberty Retail SRL was suspended due to relations with the seller account named ****'s ********** I DO NOT OWN the seller account Chef's **********
The owner of the seller account **************** is ***************************, my former third-party services provider. He used the same computer and IP address (wi-fi point) to work with my account Liberty Retail SRL and his own account Chef's ********** Also, he added the exact same ASINs to my inventory that were sold on his own account Chef's ********** Additionally, the third-party services provider added the same return address to both accounts. As it turned out, this was the address of the prep center.
As a result, the Amazon system considered that I own both accounts, which is not true. I own only one seller account named Liberty Retail SRL.
The agreement with the third-party services provider is already terminated. I removed all ASINs from my account that could match the inventory on **************** seller account. I also removed the address, added by the third-party services provider, from my account. Also, I changed the password and installed the *** to access my seller account in order to make sure that only I can access my seller account and that only one IP address will be used for access to my account..
I am sure that there are no relations between my seller account Liberty Retail SRL and **************** seller account.
I request to review my submission carefully, as well as the following supporting documentation:
Plan of Action;
Amazon Services Agreement;
Amazon Services Termination ********************************* account statement.
Thank you for your time and consideration!
I am looking forward to the reinstatement of my seller account Liberty Retail SRL.
Best regards!
Initial Complaint
Date:11/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i ordered an item display to hdmi adapter order #Order# ***-9366353-9348228 product was lost they not wanting to refund
Business Response
Date: 11/15/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us that you did not receive your item CableCreation DisplayPort to HDMI Adapter, 1080P Gold Plated DP to HDMI Adapter (Male to Female).

Upon checking I see that the refund of $7.64 has been issued to your original payment method on November 11, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Thank you for your patience and understanding.

Regards,
Pratap
Initial Complaint
Date:11/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have spent THOUSANDS of dollars on AMAZON. I can state with certainty that they have allowed corrupt sellers to sale the consumer bad electronics. That said, I ordered a tablet which costs me $116.00. CARD ENDING IN ****. I received the tablet one week later. Before it was mailed to me the payment was taken from my bank account. The product arrived damaged and broken. I requested a replacement and one was never mailed. I called customer service and I was advised my refund would be 3 to 5 days upon receipt of the damaged tablet. The tablet was picked up by *** and received November 7, 2023. ******* emailed me and told me my refund will b issued November 23, 2023. ARE YOU KIDDING ME. They took my money and sold me a damaged product and that product was returned. Now they're illegally withholding my refund. AMAZON needs to close. They have gotten worse and worse each day. **************** is long gone.
Business Response
Date: 11/12/2023
Hello ******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I'm sorry to learn that you did not receive a refund for order ending in ****. It is certainly not what we expect our customers to go through.

Upon reviewing, I see that the return authorization was created on Thursday, November 2, 2023 and item was returned on same day.

Once an item is returned, it can take up to 30 days to process the return and issue a refund.

As soon as return is verified and processed, a full refund will be issued against the order.

All returns do not necessarily take 30 days for processing and if a return is processed sooner a refund will be issued accordingly. I request you to kindly wait until return is processed.

For more information on Return policies, you can view our website Help page using this link:

**********************************************************************************************************************************************

I assure you that we will review previous conversations and if any incorrect information was provided to you, our colleagues will be coached accordingly.

We have also taken the feedback against the seller.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 11/13/2023
THE ISSUE HAS NOT BEEN RESOLVED. PLEASE READ THEIR RESPONSE. THESE PEOPLE ARE CROOKS. THEY RECEVIED MY TABLET NOVEMBER 7, 2023. I WAS TOLD I WOULD GET MY REFUND WITHIN 3 DAYS. AMAZON HAS RECEVIED THE **** BACK AND WHAT IS REALLY SAD IS THEY SENT YOU THE BBB A LIE IN THEIR MESSAGE TELLING YOU THEY HAVE NOT RECEVIED THE TABLET BACK WHEN THIS WAS A LIE. THEY HAVE THE TABLET.

I STILL HAVE NOT RECEVIED MY REFUND. YET YOU TOOK MY MONEY AND SENT ME A DEFECTIVE TABLET. AAMZON IS TERRIBLE.

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