Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,776 total complaints in the last 3 years.
21,921 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/10/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
October 28,2023 is when I placed an order from Amazon in which needed to be returned in order to get a refund in which I returned and provided a receipt. The order #***-8074134-6341807 Men Velvet loafers the total for the item was $59.23 October 31,2023 I placed another order and the same thing is happening but this time they wanted me to go file a police report in which I did and they still refusing to refund my money back because I have not received this item at all. The item # ***-5740036-6121863 the total for this order was ******
Business Response
Date: 11/22/2023
Hello *******,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with Order ID: *******************.

A refund of $156.59 is processed on the order to your original payment method and it will reflect in 3-5 business days.

For your information, out of $172.53 order total, a refund of $15.94 is issued on October 29,2023 and remaining $156.59 is processed now.

Happy shopping with Amazon.

Regards,

******************************
Customer Answer
Date: 11/28/2023
Here is the order number 111-8074134-6341807 you all still have not dealt with and this was in my complaint to you all and the issue still not complete can you please refund me my money so we can move forward
Customer Answer
Date: 11/28/2023

Complaint: 20853090

I am rejecting this response because order number 111-8074134-6341807 still has not been fulfilled, the item was returned and delivered and still nothing has happened for almost a month, can you please issue my refund please

Sincerely,

***************************
Customer Answer
Date: 11/28/2023
Amazon.com still has not responded to order 111-8074134-6341807 in which the item was returned and delivered to their warehouse and no refund was issued
Business Response
Date: 12/02/2023
Hello,

Thank you for writing back to us.

We have not received the Mens Velvet Loafers in fulfillment center and the so the refund is not processed on the order.

Unfortunately we are unable to take any actions on this order.

Regards,

*****************************.
Customer Answer
Date: 12/05/2023
Here is the evidence to prove the order number 111-8074134-6341807 men white velvet shoes was delivered to your fulfillment center since November
Customer Answer
Date: 12/05/2023
Hello I have sent this company all evidence to prove the item was delivered to their fulfillment center since November and they still refusing to release my refund for order number 111-8074134-6341807 white velvet loafers
Initial Complaint
Date:11/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Urgent Refund Requests for CarLink System and Blink Cameras Order #***-8581456-1254620 and #***-2145894-0358622 Dear Amazon Customer Service,I hope this message finds you well. I am writing on behalf of *****************************, who has encountered challenges with two recent purchases: the CarLink system (Order #***-8581456-1254620) and the Blink Camera (Order #***-2145894-0358622).1. **CarLink System:** ****************** has been facing difficulties obtaining a refund for the CarLink system, which was never received. Despite efforts to resolve this matter, he was directed to contact the seller. It is believed that Amazon, as the primary entity facilitating these transactions, should communicate with the seller on ********************** behalf to ensure a resolution. The order total was $295. Norma400.2. **Blink Outdoor Wireless Weather Camera:** Additionally, ****************** has concerns about the order for the Blink camera. The order total was $206.92, calculated from an initial price of $379.99, a Lightning Deal discount of $187.95, and an estimated tax of $14.88. Despite the discounted price and payment of $206.92, there appears to be a discrepancy that warrants clarification and resolution.To support the request for a refund and resolution to these issues, I would like to draw attention to relevant sections of the Fair Credit Reporting Act (FRCA) and the ************************ (FTC) guidelines that emphasize consumer rights in such situations.I kindly request your prompt attention to these matters, as ****************** is eager to reach a satisfactory resolution. Supporting documentation and evidence have been included for your reference. If necessary, further communication is welcomed to ensure a swift and amicable resolution.Thank you for your understanding and assistance in addressing these concerns.Sincerely,***************************** PS also they threatened to close my business account if I was to do a charge back I have evidence of recorded calls
Business Response
Date: 11/14/2023
Hello,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with your orders.

Our team is working on the concern with "CarLink System" and we will get back to you with a update on it soon.

For Blink camera, as we check product price is $379.99, Tax is $14.88. This totals order value as $394.87 and out of which you lightning deal discount of $187.95.

After this discount shipment total is $206.92, which is charged to you for this product.

Please check order breakup details below :

Subtotal: $379.99
Shipping & Handling: $0.00
Total Promotions Applied:- $187.95
Tax: $14.88
Shipment Total: $206.92

I hope this information helps.

Please reply on this email if you find any discrepancy for blink camera charge and request you to wait for the update on carlink system.

Thank you for your cooperation.

Regards,
******************************
Business Response
Date: 11/17/2023
Hello *******,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

A refund of $210.11 is processed to original payment method on order#***-8581456-1254620, this refund will reflect in 3-5 business days on your account.

Request you to wait till then.

Thank you for your cooperation.

Regards,

*****************************.
Customer Answer
Date: 11/17/2023

Complaint: 20853050

I am rejecting this response because:
I am asking for a refund for two items when a room was for the cameraS that Ive been calling for ever since I bought them because they dont work all you guys do is troubleshoot, troubleshoot, troubleshoot, troubleshoot I shouldnt have to go to through troubleshoot every time they should be working but they disconnect all the time then I cant use them at all. Its crazy. You guys always do this. I need to get to give me my money back or give me credit for them so I can purchase some cameras I do actually work you know you guys are lucky that Im not sending the whole echo to because it ***** but it is what it needs to. You know these cameras there just in my drawer I need to swap them out I need cameras.
Sincerely,

*****************************
Business Response
Date: 11/21/2023
Hello,

Thank you for writing back to us. I've provided BBB with a copy of this message.

We have issued refund for Order ID: ******************* and we are unable to take any actions on Order ID: *******************.

Charge breakup details are provided in clear and with regards to refund, we are unable to process a return or replacement on the order as the return window closed on Expired on July 26, 2021.

I hope this information helps.

Thank you for your cooperation.

Regards,

*****************************.
Customer Answer
Date: 12/01/2023
Subject: Urgent Refund Requests for CarLink System and Blink Cameras Order #***-8581456-1254620 and #***-2145894-0358622

I haven't either received the money for the refund or a resolution for the cameras you just give a total
Customer Answer
Date: 12/01/2023
Subject: Urgent Refund Requests for CarLink System and Blink Cameras Order #***-8581456-1254620 and #***-2145894-0358622 I havent received any feedback on my cameras hello theyre just right here I need you to get to return them. Do you guys want me to send you guys emails where Im writing to you guys and you guys all you guys wanna do is freaking you know troubleshoot, and this was before that time.
Customer Answer
Date: 12/03/2023
I think you guys have people I work with this company is doing fraud
Initial Complaint
Date:11/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For order 113-4186713-7237037, the item was returned back to ** due to buyer provided the wrong address. Amazon issued 100% to buyer because buyer filed the ** claim. The original shipping fee is not refundable because we do have to pay for the shipping fee to ship to the buyer. Please reimburse us the original shipping fee for this order.
Business Response
Date: 11/12/2023
Hello,
We have granted an A-to-z Guarantee claim of $106.58 on order 113-4186713-7237037. We have debited the amount from seller's account but have not counted the claim against seller Order Defect Rate.
Initial Complaint
Date:11/10/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been an Amazon customer and ********************** member for YEARS. I rarely had issues until recently. My packages started being returned to sender. I was told that they were damaged and undeliverable but it happened again and again and only to packages shipped by Amazon. I was told by an Amazon driver that the drivers **** them undeliverable if they don't want to drive to the address for delivery. I am no longer getting anything I order unless **** or *** delivers it. I've spoken to numerous Amazon "customer service agents" that have accomplished nothing. I've asked to be provided the number to the fulfillment center the packages are coming from and was told there is only one phone number for Amazon. I've wasted so much time and money trying to get things I can't get locally for my wedding and daughters' birthday party. I want the delivery issue fixed or refunded for my Amazon prime membership. Amazon needs some serious customer service work. All of the items I attached pictures of were ordered within a 3 week span and all returned to sender by Amazon delivery drivers. The other image attached is a delivery driver telling me they don't want to drive to the addresses so they **** them damaged and send them back. And if the damage claim is legitimate then the Amazon **************** is extremely careless to damage this many packages for one person in a 3 week time span.
Business Response
Date: 12/20/2023
Hello,

I'******************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm really sorry for the trouble you've had with your recent orders. I'd request you to provide the order numbers so that we can investigate further.

Thanks for your understanding.
Customer Answer
Date: 12/20/2023

Complaint: 20852814

I am rejecting this response because:
I provided screenshots of all returned items, but here is a list of the order numbers. I believe I got them all but may have missed some since the list is extensive.
111-4611237-3672227
111-4418908-3886663
111-3674652-8246656
111-3671031-0781062
111-4070938-8405066
111-1499032-9954614
111-9129057-1434641
111-2976826-8681026
111-6173140-6541812
111-4610401-5584205
111-0257680-7082643
111-6274915-4329063
111-3849102-7502625
112-3754187-9274668
111-8738251-6660227
111-2587561-7004266
111-1694210-2620244
111-7572208-0757847
113-0533529-9712212
Sincerely,

*****************************
Business Response
Date: 12/26/2023
Hello *******,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with delivery of your orders.

I know this has been a disappointing experience for you, therefore, I have forwarded all your comments to the attention of our appropriate department in our company to let them know about your experiences and we'll make sure the appropriate people will take necessary action so that we will mitigate such instances with your future orders.

Thank you for being a valuable customer.

Regards,

Prashanth *****.
Customer Answer
Date: 01/02/2024
Amazon never provided me with a resolution and it doesn't appear that they will.
Initial Complaint
Date:11/10/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom it May ********* am reaching out for your assistance because my Selling on Amazon account (********************** Merchant Token: A3LE38YUT6OTKX) has had the Merchant Fulfillment permissions removed due to concerns about out-of-policy drop-shipping, and I cannot get anyone at Amazon to respond to my appeals.For background, due to incorrect inventory counts, I oversold my stock on a single item. I mistakenly tried to preserve the customer experience by placing 2 orders for the item from another online retailer. Amazon has since restricted my account to FBA only **********************, and I cant participate in FBA without removing my ability to fulfill my obligations to the other platforms I currently sell on, ******* and eBay.I understand that the best buyer experience would have been to cancel the orders. I have worked very hard to educate myself on Amazons drop-shipping policies and have made changes to the way I conduct my business and track my inventory. I have practices in place to prevent this from ever happening again.Please, help me to get my issue reviewed by someone in authority at Amazon. I never intended to hurt the customer experience, and I have learned a hard lesson.I am respectfully asking for the restoration of my Merchant Fulfillment capabilities. Thank you ************************************************ Merchant Token: A3LE38YUT6OTKX
Business Response
Date: 11/12/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their seller fulfillment selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Initial Complaint
Date:11/10/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order date: 10/29/23. Date of Charge: 10/30/23. Amount of charge: $173.91. Product: Beats Fit Pro-True Wireless Noise Canceling earbuds. I received the Beats earbuds on 10/30/23, the same day my card was charged. I found the earbuds to be an inferior product, unable to properly charge. I initiated a return on 10/31/23 and fully complied with the return instructions: I packaged the item I received in the original packaging, carefully boxed the earbuds, and dropped off the package at a *** store. On 11/09/23 I received an email from Amazon saying I returned a different product than I received. After two phone calls and two emails I was informed I sent back the same product with a different serial number. However, I sent back the exact product I received. Any error concerning the serial number is completely *********************** doing. I sent back the exact product I received. I have never had any other Bests product. I received three emails informing me Amazon is refusing to refund my return.
Business Response
Date: 11/11/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 112-9104137-8265841.
After careful review, we see the correct information has been provided. Based, on the update from returns team the product that was returned to us was beats fit pro with different Serial Number /IMEI number ************* instead of the correct Serial Number/IMEI Number *************.

At this moment, we are unable to process the refund on the order.

Thanks for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 11/11/2023

Complaint: 20852602

I am rejecting this response because: Amazon claims I sent back a product with a different serial number than the one I received. I, in fact, returned returned the exact product I received. If there is a mix-up on the serial numbers its the fault of Amazon and not my fault. Amazon now has both the product and my money. Since I found the product to be inferior, I should receive a full refund.

Sincerely,

*********************************
Initial Complaint
Date:11/10/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon Account was hacked through a windstream email account. My password was changed and 2 step verification enabled locking me out of the account on Oct. 28, 2023. I locked my credit card associated with this account. I contacted **********************, explained the situation, and requested the account be closed. Each time I speak with the Account ************* they tell me they are sending it to their fraud team for an escalation and resolution. I'm then told I will hear back in ***** hours. I continually call after 48 hours. Today was the 4th time I spoke with them making the request to close the account and again I was told it was being sent to the fraud team for escalation and I'd hear from them in 48hrs. They are telling me there is no one else for me to talk to above them. I would greatly appreciate any help in resolving this situation or advising me on what steps to take in dealing with them. I just want the account closed so I can move on. Thankyou for your time.
Business Response
Date: 11/11/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to account closure.

Upon reviewing, we see the account status is updated as closed listed with the name **********;Nicklas.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 11/21/2023
The account with ********************** has been closed. Thankyou for your prompt attention in helping resolve the situation.
Initial Complaint
Date:11/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I use amazon for more than 10 years now. I purchased an item from amazon on Oct 27th with Order# ***-2122665-6775412 using gift card. Then I received the item but unfortunately the seller's delivery person left the consignment in the open area when it was raining on rainy day. The electrical and wood components in the package were damaged due to rain water. All the pictures were shared to the seller and he offered to give me the full refund to re-order it again without return as the box and item were water damaged.Seller confirmed they processed the refund and I also received email from amazon about the refund completed. But my gift card balance isn't showing the $178.07.... I want to resolve this by either refund or replacement.Please help to resolve this issue.
Business Response
Date: 11/11/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to refund for the order 113-2122665-6775412.
After careful review, we see refund for the above order was issued in gift card for $178.07 on November 9, 2023, however it was revoked at later point of time.

Upon reviewing, we see the gift card balance used on the above order were utilized from the gift card order 113-6112871-3388246, placed on October 26, 2023. Due to technical glitch the gift card amount was shown wrong when redeemed in the account, as a result our team has cancelled the order and revoked the gift cards used from this order and issued a manual refund on it for $414.40 to your original payment mode on Sunday, October 29, 2023. You would be able to ******* in 3-5 business days. This time frame may vary from one financial institution to another.
Hence, when the gift card refund for $178.07 was issued it was revoked from your account, as it was used from the order 113-6112871-3388246, which was refunded earlier.
Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 11/13/2023
Hi *********,
Thank you so much for your email.
I appreciate your research on the order 113-2122665-6775412 and sharing with me. I do understand now why the refund gift card was revoked. It seems I redeemed 10 gift cards for a balance of ***** = $207.20
However, this was revoked twice. The initial gift card order 113-6112871-3388246 was placed from my personal amazon account******************** and on the next day I used my household amazon account(********************) to place the 113-2122665-6775412. The reason for this household account is to purchase items for my kids and parents as they don't know how to use online and do shopping and I maintain these both the accounts and I the owner for these accounts.
The problem here is after placing the order 113-2122665-6775412 the next day my personal account with email address ******************** gift card balance was also wiped for an amount of 10 * ***** = $207.20.
So, now the gift card has been revoked in my household account(********************) too from the refund for the damaged product. That was the reason I had to reach BBB after multiple calls to the amazon customer support and through chat.
If you can research this and help me it would be really helpful. Please call me if you need more information.
Thanks
Kavi
Business Response
Date: 11/15/2023
Hello,

I'm Prashanth from Amazon.com.

The order total for 113-2122665-6775412 is $178.07 and its not $207.20. The gift card balance was used only for $178.07 from the order 113-6112871-3388246.
Since the order 113-6112871-3388246 was already refunded for $414.40 the gift card balance for $178.07 has been revoked.
We are unable to issue any further refunds on the order, as the refund for original source of gift card has been already refunded.

Thank you for your patience and understanding in this regard.

Regards,

*********
Initial Complaint
Date:11/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, Amazon has deactivated our account without any notification. They suspended our account directly and accused us of selling counterfeit products. However, we haven't sold a single unit of the mentioned product. It has been listed for only two months, was not live on Amazon, and the listing was inactive. Moreover, the product was still in the **** not even reaching the Amazon warehouse. Despite this, Amazon deactivated our account.All our listings, including the inactive one, have been removed, and Amazon has not initiated a removal order. Our remaining inventory is still in the Amazon warehouse, and they are not allowing us to create a removal order for it. I opened a case, and they are asking us to wait for the account reactivation. However, they are not providing any timeline for when this reactivation might happen.Furthermore, there is a disposal date for the remaining inventory, and they are not allowing us to create a removal order for those products. They claim that we are ineligible for a removal order. Our entire inventory is sourced from legitimate suppliers, and there is no issue of counterfeit with the other products. We are concerned about the disposal of our inventory, and it seems uncertain whether Amazon will reactivate our account or not.Our main complaint is that Amazon deactivated our account without any notification and without providing us with any time to address the issues. We want to create a removal order for the remaining inventory so that we can retrieve it to our warehouse.The storage fees for this inventory are accumulating, and it is causing a significant financial burden as our account is currently deactivatedIt is unfair for Amazon to suspend our account on the basis of selling counterfeit products when the listing was not even active, and no units were sold. If there had been a suspension after selling a few units, it would have been more understandable
Business Response
Date: 11/13/2023
Hello,
We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 11/13/2023.
Thanks, Amazon.com Seller Performance
Initial Complaint
Date:11/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After purchase of product, seller was rude and had made an error with sending product in two different shipments without communicating. I decided I didn't want the product and the seller acknowledged return but sent me a "postage required" label which left me no choice but to pay $554.45 for two boxes to go back to Seller. After discussion with Amazon prior to shipping, I was told that I would definitely get my shipping costs back once the item was received by the seller. The seller said the product came back but now Amazon won't refund my shipping costs.
Business Response
Date: 11/11/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced caused with regards to return for the order 113-0751594-0963426.
Upon review, we see you've requested shipping refund to the card, which was used as payment mode to return the item. Kindly, confirm if the card is added in your Amazon account, so that we can check for possible options.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********

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