Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,777 total complaints in the last 3 years.
21,921 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received letter from TRS (debt collection) indicating Amazon.com Services *** trying to collect for a product purchased, paid by E-Check and payment returned due to account closed. I contacted Amazon several times as I did not order this item, they confirmed this order was not in my account nor any emails confirming order or delivery. **** was a scam and to ignore. I tried several times to get information on the account associated with Order #***-6319926-3687404.There is a fraudulent account with my name, and E-check written on an account that is not mine, and a drivers license that is not mine. A police report is pending for identity fraud, but Amazon said nothing on my account. I have requested several times for Amazon to research what account this order is associated with. Date 8/1/23. TRS Recovery said originator is Amazon but failed to give me an address, so please get this complaint to the correct Amazon location. Since this was ordered through a fraudulent account and charged to an account associated with someone else and was closed, there was no payment from my account.
Business Response
Date: 11/22/2023
Hello *****,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Id like to first offer my sincerest apologies to you. While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

To help you with this, I've worked with our internal partner team on your request. They have confirmed that have reviewed the complaint details and your account. They have requested for additional information.

Could you please confirm if you share the payment with someone else and if there any unauthorized charges on your account so we can review and assist you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

***********************************
Customer Answer
Date: 11/28/2023

Complaint: 20854364

I am rejecting this response because:

An update. Amazon has sent me 2 emails requesting additional information and documents which I have provided. Receipt was acknowledged and they said the internal team is reviewing. The latest email was yesterday. I am awaiting their response.

Customer Answer
Date: 11/28/2023

Complaint: 20854364

I am rejecting this response because:

An update. Amazon has sent me 2 emails requesting additional information and documents which I have provided. Receipt was acknowledged and they said the internal team is reviewing. The latest email was yesterday. I am awaiting their response.

Business Response
Date: 12/10/2023
Hello *****,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

To help you with this, I've worked with our internal partner team on your request. They have confirmed that have reviewed the complaint details and all the supporting documents which were provided and investigated the issue.

Our team has confirmed "We don't have any pending debt on any of the accounts".

As for the account details linked with order mentioned in complaint, for reasons of account security and confidentiality, we're unable to reveal the identity of the person or their account details. I'm sorry for any frustration this causes.

As you have confirmed that drivers license and e-check on that account were not yours and our team have checked all the details and we do not have any pending debt or on the other account.

By any means, if you have received the TRS letter in error, we recommend you to call TRS Recovery Services at ************** (Monday-Thursday 5:00 a.m. - 5:00 p.m. Pacific time, Friday 5:00 a.m. - 2:00 p.m. Pacific time)

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 12/11/2023

Complaint: 20854364

I am rejecting this response because:

amazon needs to contact TRS to close the collection on me, not put it back on me. I have contacted TRS many times and their response is amazon finds no unapproved purchases on my account so the collection remains open. Also, I have a right to know who fraudulently used my name. Not acceptable to withhold this information.
Initial Complaint
Date:11/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******* **** ********************************************************************* ************************* ************ November 10th, 2023 Better Business Bureau Subject: Complaint Regarding Amazon Seller Account Funds Withholding Dear Better Business Bureau,I hope this letter finds you well. I am writing to file a formal complaint against Amazon.com regarding the deactivation of my seller account and the withholding of funds owed to me. Despite my efforts to rectify the situation and comply with Amazon's policies, my account remains deactivated, and I have been unable to access the funds totaling $37,211.17.As a single mother of two children under 10 years old, the debt caused by this situation has caused me significant emotional and financial distress. My Amazon seller account sudden deactivation and withholding of my funds has exacerbated our already challenging circumstances.Timeline of Events:1. April 2022: I found ************************* on Fiverr, who offered his services as a freelance manager for Amazon Services, specifically for automating Amazon dropshipping stores.2. June 2010: I decided to give it a try and hired ************************* and his partner **** to manage my Amazon seller account. They were located in ********, and we communicated primarily through WhatsApp using the numbers *************** and ***************.3. ************************* explained that I needed an LLC and a ***'s Club account and membership to proceed with the dropshipping venture. He assured me that dropshipping was allowed by Amazon, and provided a link from Amazon's website to support this claim (***************************************************************************************************************************************************************).4. In July 2022 I granted ************************* and **** admin access to my seller account on **********************, allowing them to manage orders and handle day-to-day operations. They kept the Amazon account very healthy, No late shipments and answered all customer concerns in a timely manner. No customer was left unsatisfied. 5. Despite my trust in their expertise, it became apparent that the freelancers' actions violated Amazon's policies, leading to the deactivation of my account.6. I have invested significant time and resources into understanding the reasons behind the violations and have implemented comprehensive measures to rectify the situation. I have thoroughly reviewed Amazon's policies, implemented enhanced quality control measures, strengthened supplier relationships, and actively sought out educational resources to ensure full compliance with Amazon's guidelines.7. Despite multiple attempts to contact Amazon and request the release of funds, they have yet to comply. They explicitly stated that they will not release the funds to me.Since the deactivation of my account, the financial hardship caused by the withholding of funds has had a severe impact on my ability to provide for my children and meet our basic needs. The emotional distress resulting from this situation has been overwhelming, as I constantly worry about our financial stability and future.I kindly request your assistance in resolving this matter and ensuring that Amazon fulfills its obligations. I request that Amazon immediately release the funds owed to me. Additionally, I urge Amazon to improve their communication and customer service practices to prevent similar situations from occurring in the future.I have attached supporting documentation, including correspondence with Amazon and evidence of my efforts to rectify the situation. I kindly request that you thoroughly investigate this matter and take appropriate action to ensure a fair resolution.Thank you for your attention to this complaint. I trust that the Better Business Bureau will advocate for a just resolution and hold Amazon accountable for their actions. I look forward to a prompt response and a satisfactory resolution to this matter.Sincerely,******* **** The Luxurious Haven LLC
Business Response
Date: 11/12/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.

Regards,
Amazon
Customer Answer
Date: 11/21/2023
I am sorry I missed the 7 day window, I would like to keep this complaint open. Amazon stated that my funds would not be released and that their decision was final. Attached in the email sent in June of ********************************************** to prove to them all of my documents of my appeal and I gladly complied. I did everything they asked and they still denied my funds. Now they replied on BBB stating my appeal is under review? That is simply NOT true! They know what they did was wrong and that's why they are not being honest.
Business Response
Date: 11/29/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.
Thank you,
Amazon.com
Business Response
Date: 12/06/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 6th December, 2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 12/15/2023

Upon checking my email there is not an email where they are requesting any documents from me. Nevertheless, all documents have been submitted during my complaint and before as well directly to them.

Please advise,

Amazon is requesting documents that I have already submitted.

What are my next steps now? They are giving the run around!

Please advise,

******* ****

Business Response
Date: 12/21/2023
Hello,

We have completed the review of the seller account. We sent an email to the seller's registered email address on 11/29/2023 confirming that funds will be disbursed on the next settlement date.
Initial Complaint
Date:11/10/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had requested a return for 2 infant swaddle/sleep sacks. I selected return by pick up. Items were left on ****** in amazon prime package with a note advising of tracking numbers. Driver who picked up the return package also took my baby carseat base which is my property and not part of the return. I have notified amazon as well as the courier who was contracted by amazon that my property was taken by the driver . They have left me without means of transportation for my infant. And i am looking for compensation for the purpose of replacing my babies carseat as well as all other losses incured due to their negligence
Business Response
Date: 11/12/2023
Hello ******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

It was concerning to hear about that carrier picked up one of your personal product which was not meant for return.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

I've reviewed your account and I see that the issue has been escalation to internal team. Please note that due to proprietary nature of business, we won't be able to share the details of investigation methods.

In this case we are not able to take additional actions or compensate.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

***********************************
Initial Complaint
Date:11/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FALSE AND MISLEADING CLAIMS ON WEBSITE. "rated to last up to ****** hours! ..... bug lights run reliably for decades!" Mine failed in two years, less than ****** hours. Amazon refuses to provide warranty replacement. **************************************************************************************************** LED Bug Light. Ordered on November 21, 2021 Order# ***-1394090-4811461 Requested warranty replacement from Amazon, refused.
Business Response
Date: 11/11/2023
Hello ******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order #***-1394090-4811461.

I'm sorry to hear your  Un-Edison A19 LED Bug Light didn't work out. We accept the return of merchandise as long as it's returned in new condition within the return window. It looks like the return window for the product ended on December 22, 2021 as order was placed on Sunday, November 21, 2021.

Because more than 30 days have passed since you received this item, we can no longer accept a return or create a replacement.

Our returns procedures state that within 30 days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund.

Since your item worked for less than ****** hours, we recommend you to contact the manufacturer for any assistance with warranty, replacement, or refund information. You can find the manufacturer's contact information here: ********************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 11/13/2023

Complaint: 20853925

I am rejecting this response because:
1. Amazon did not address my issue of FALSE AND MISLEADING ADVERTISING ON THEIR WEBSITE: "rated to last up to ****** hours! ..... bug lights run reliably for decades!" Mine failed in two years, less than ****** hours.

2. The website link Amazon provided does not provide the contact information for the manufacturer.

Sincerely,

*****************************
Business Response
Date: 11/13/2023
Hello ******,

Thank you for your response!

In continuation to our correspondence, as the product is outside 30 days return window we won't be able to accept return.

We recommend you to please contact the manufacturer for assistance and you can get the details from product page under "Warranty & Support". Their contact information should be in the product manual or on the packaging for the item.

Most manufacturers list contact information online. You may want to try doing a web search to find *********** phone number or website.

Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 11/14/2023

Complaint: 20853925

I am rejecting this response because:
I repeat as follows:
1. Amazon did not address my issue of FALSE AND MISLEADING ADVERTISING ON THEIR WEBSITE: "rated to last up to ****** hours! ..... bug lights run reliably for decades!" Mine failed in two years, less than ****** hours.

2. The website link Amazon provided does not provide the contact information for the manufacturer. I am unable to contact the manufacturer, and Amazon continues to waive all responsibility for identifying who that is and how to contact them.

Sincerely,

*****************************
Initial Complaint
Date:11/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon customer service employee refused to provide me with the seller or manufacture information after I informed them my autistic child fully ate an entire dry erase marker at school. Im concerned of the long term effects however will not know since Amazon is refusing to provide me with contact information. This is an urgent health care matter and I need help.
Business Response
Date: 11/11/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand you would like to know the manufacturer or seller details of the "Dry erase markers".

Currently I see this item is sold by "liqinkolstore" on our website. If you would like to know any details of this item, you may contact them directly using the following link.

*********************************************************************************************************************************************************

(select Ask a question > An item for sale > Other > contact Seller).

Once the seller receives your query, they will get back to you within 3 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:11/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered items from Amazon on July 22, 2023. Here is a list of my purchases; Wig $126.60 #***-7345200-356426, Gazebo $787.01 #***-4707409-4249800, Necklace $166.69, ***-4331173-2617033, Necklace $25.31 #***-3225333-8790645 the total purchase was $1,105.61. I applied for a loan through Affirm and was approved. Affirm conveyed that they payed the loan to Amazon. Amazon can't locate the money. I've been going back and forth. My last effort to resolve this issue was November 6, 2023. I was going through the situation for the 12th time and asked the agent about the history of my complaints he said that there weren't any. I possess a letter from Affirm with a 0 balance. Received a fax number from Amazon and no has received anything. So, I request the fax number again and it was different from the two previous numbers. Amazon has not been customer friendly. It's terrible no one at this company can resolve this matter. I did send a payment to Amazon in the amount of $970.00. After communicating with Affirm they informed me that they paid Amazon I owned Affirm the $1105.61. So, I asked for the money back from Amazon and once received sent the check to Affirm. I sent the statement of the payment I made to Amazon and they refunded me.
Business Response
Date: 11/16/2023
Hello ********,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Id like to first offer my sincerest apologies to you. While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

I understand you're concerned about Affirm payments and to help you with this, I've worked with our internal partner team on your request. They have confirmed that have reviewed the complaint details and responded as below:

"Hello,

Order ID: *******************
Order Placed: Saturday, July 22, 2023
Delivered on - Sunday, July 23, 2023
No order related contacts

Order ID: *******************
Order Placed: Saturday, July 22, 2023
Delivered on - Wednesday, July 26, 2023
Customer was educated and advised to contact Affirm on 13 October.

Order ID: *******************
Order Placed: Saturday, July 22, 2023
Delivered on - Saturday, August 5, 2023
No order related contacts

Order ID: *******************
Order Placed: Saturday, July 22, 2023
Delivered on - Monday, July 24, 2023
No order related contacts

Customer used Affirm as the mode of payment for all these orders. All the orders were delivered on time and no returns were initiated. She must be with an agreement with Affirm to payback periodically. Amazon does not owe her any money at this point for these orders. She will have to contact Affirm to get her payment details.

Affirm Customer Support number(US): *************** (toll-free)*

Affirm US helpcenter: ********************************** "

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

***********************************

Customer Answer
Date: 11/17/2023

Complaint: 20853738

I am rejecting this response because:

Sincerely,

***********************
Initial Complaint
Date:11/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought at amazon.com and the delivery method was to an Amazon locker. Because I couldn't go to pick up my shipping from Amazon to the locker, I was getting a full refund of my order (included in the shipping policy). But then they told me my bank rejected the refund to my credit card (the same credit card I made the purchase). So they couldn't refund me my money to my credit card. I asked my bank if this was true and they told me it wasn't. Because they told me I couldn't get the refund to my credit card I was offered a check or a gift card so I chose a gift card but now I've been thinking about it and this is outrageous, if I made a purchase and didn't receive and supposedly will have full refund this must be done to the same method I use to pay which was my credit card so I want my full refund to my credit card without any excuses. order #***-9573408-9225821
Business Response
Date: 11/11/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund issue. I'm sorry for the inconvenience caused.

Upon checking on the details, I see that the team have processed the refund to your original payment however it was returned back to our system as "Declined" from the card issuer. This is the reason our team requested to select alternate refund method.

However as you mentioned you have contacted your bank and they confirmed there isn't any issue, it must be a technical glitch due to which this should have happened and the refund declined.

I've shared this feedback with our team to get this checked for necessary action and have processed your refund again to your original payment.

The refund of $48.37 + $65.32 = Total refunded:$113.69 should reflect on your billing statement in 3-5 business days. You will be notified via email once this refund is completed.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 11/16/2023
So I finally had a refund to my credit card so that demostrated that it wasn't a problem from my bank but I had a partial refund. Now I would like to know what happened to the other part of my refund.

11/11/2023 AMZN Mktp USCR.C.INT. US -65,32 USD -65,32 (Already refunded).

So I had -65,32 refunded. But the total was 113,69. So where are the 48,37?
Business Response
Date: 11/18/2023
I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry, the refund for $48.37 has failed again. An email confirmation was sent on your registered email id on Saturday, November 11, 2023 at 10:49 AM (PST). I've tried again to process it to your original payment however it is not going through.

Please confirm if you would like it as Amazon gift card balance on your account. I'll go ahead and right away add it for you.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:11/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 31, 2023 I ordered 6000mAh Replacement for Dewalt 20V ********************** with Dewalt Battery DCB205 DCB205-2 DCB206 DCB207 DCB203 DCB201 DCB204 Compatible with Dewalt 20 volt Battery and ************** Tool ****** from Amazon. Order# ***-6280029-5461842 Within the first week of using the item one of the batteries was defective so I set up a return. I returned the defective battery with the expectation of getting a replacement battery. After Amazon received the item I was told that it was the wrong item. I contacted customer service to learn more and was told that it was a partial return since it was 1 of 2 batteries. I asked for a return label to return the other battery and was told not to worry that they will issue a full refund and not to return the other battery. I was notified a week later that I needed to return the correct item or my refund will be reversed. I contacted them serval times for a return label and was not supplied one. After many attempts to get a return label none was provided or clear directions on how to return it. I have now been charged the $66.52 and attempted assistance through their appeal and escalation process. They replied "The return window for "6000mAh Replacement for Dewalt 20V ********************** with Dewalt Battery DCB205 DCB205-2 DCB206 DCB207 DCB203 DCB201 DCB204 Compatible with Dewal" expired on October 8, 2023. At this time, we're no longer able to accept the return of the correct item." This is not correct because on October 24 I received an email "This is a reminder to return the item below. Weve issued your refund in advance, but still expect to receive the return. Send the item back by Fri, Nov 3 to avoid being charged again." I am now told today. "However, we'll not be able to offer any further insight or action on these matters, and any additional inquiries on this matter won't receive a response."
Business Response
Date: 11/11/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding the return and refund issue for your batteries order. I've shared your feedback with our team to get this checked and avoid it happening again.

I've made an exception and created a new return label on your account (email sent on your registered email id) which is valid for 7 days from the time it is created. I request you to please return the correct item at the earliest. Once it is received, verified and processed, our team will be able to check further to process the refund.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:11/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have 3 charges on my Amazon account (all of which have been taken from my bank account). I spoke to several agents on the online chat customer service and was told they could not find the charges. After two hours of being passed around in the chat, I call Amazon customer service. The first rep tells me they CAN see the charges but cant tell me what theyre from. The next rep says Im making it up and no charges have been made to my account. I would like my money back! I also want to note that one of the cards charged (****) was not my default card and should not have been used at all-there was no money in that account and now Im facing overdraft fees! Will attach photos of transaction list from Amazon and bank statements.
Business Response
Date: 11/11/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience caused regarding the unauthorized charges and for the bad experience you had with our customer support team.

Upon checking on the details, I see that you have a merchant account registered with us and those charges appears to be from that account. I request you to please login to your merchant account to be able to see those transaction details.

If you do not have any merchant account with us or no longer use it, I request you to please contact your card issuing bank and file a dispute to get the refund.

I appreciate your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 11/11/2023

Complaint: 20853494

I am rejecting this response because: I dont even know what a merchant account is? Im not sure why Im being charged for something if Im clearly not using it. These charges are unacceptable. If I were actively using a service from Amazon, I could understand charging me for them but I have no notification or understanding of these charges and why they are being incurred. Please do the right thing and make good on this or I will bring myself to close my Amazon account-this would be a loss for your company as I spend thousands on Amazon annually.

Sincerely,

************************************
Initial Complaint
Date:11/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Being charged shipping fees as a prime member ,upon inquiry i questioned why we are being charged shipping fees whe 48 miles away *********** is not being charged shipping for prime members ? We then approached **** and requested the cost to mail a package to *********** and the same package to ***************** pr ************** and vi *********************************************************************** the same "ZONE" over the last 10 years we have paid thousands of dollars in shipping fees when pr members pay 0 for shipping ,this is patently unfair and should be caused to treat us equally
Business Response
Date: 11/11/2023
Hello *******,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with shipping charged to ***********.

Standard shipping (37 business days) is free for prime members as a prime benefit and it is chargeable for members who did not subscribe for prime.

However expedited (25 business days) & Priority Shipping (14 business days) is chargeable for both prime and non prime members.

Unfortunately we are unable to offer any refund or compensation according to Amazon policies.

To know more about the shipping times and rates, please check our help pages using below links :

Shipping Rates for ******, ******, and *********** : **********************************************************************************************************************************************

Amazon Prime Shipping Benefits : ************************************************************************************

Thank you for your patience and understanding.

Regards,

*****************************.

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