Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,782 total complaints in the last 3 years.
21,921 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Seller Central Registered Email is: ********************************* Merchant Token: AB66OL4GZA6DV Dear Amazon/BBB Teams:,I am writing to bring to your attention an urgent matter regarding the deactivation of our Seller Central account associated with the email address ********************************* and Merchant Token AB66OL4GZA6DV.We recently received a notification from Amazon requesting the submission of invoices and supply chain details for the **** B091238V7N. Our team diligently sourced the product from the authorized distributor AWB after direct communication with the brand, who guided us to their designated distributor.In response to Amazon's request, we promptly provided all necessary documents, including the supply chain details, an authorization letter from the Brand and verification from the brand itself. All the submitted documents are genuine, legitimate, and can be easily verified.Despite our thorough submission, our account was unexpectedly rejected, leading to its deactivation. Upon contacting Amazon Seller Support, we were informed that AWB invoices, even from authorized distributors, are not accepted.To demonstrate our commitment to compliance, we have removed all related inventory and listings from our account. Enclosed with this message are the documents pertaining to the supplier, distributor (AWB), and invoices.We kindly request your assistance in escalating this matter to a higher team for a thorough review. We believe that a fair resolution can be achieved based on the supporting documents and information provided.Your prompt attention to this issue is highly appreciated, and we look forward to a swift resolution to reinstate our Seller Central account.Thank you for your understanding and cooperation.MS Distribution LLC ******************* Attachments:
Business Response
Date: 11/15/2023
Hello

We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 11/15/2023.

Sincerely, Amazon.com Seller Performance
Customer Answer
Date: 11/15/2023
Dear BBB Team:

According to the business correspondence, they claimed to have sent a notification on November 15, 2023, requesting additional information. However, upon reviewing the notification, no new information was found to be requested.

Our contact with the Amazon Support team confirmed that they are not accepting the provided invoices and supply chain details, and there is no updated information from Amazon; all notes remain unchanged.
For your reference, we have attached both the Amazon notifications and the Support team's response after our call.

We kindly urge you to escalate this case to a higher team, excluding the performance team.

Despite having a complete supply chain, we regret to inform you that we will no longer be selling products from the brand and distributor. So allow us to sell other brands products.

Thanks!
Attchements:
1. Amazon Notification on November 15, 2023
2. Call with Account Health Support Amazon

Business Response
Date: 11/18/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Seller Performance Team.
Customer Answer
Date: 11/20/2023

Complaint: 20856030

It is totally unethical, unprofessional business practices. If you think a brand is not good to sell on Amazon, why do you allow it?

As per policies, we have provided all the information, an authentic supply chain, an authorization letter from the brand, and every document, which can be easily verifiable.

It is something proving guilt by a one-sided decision without looking into proofs and documents.

How could you keep our account deactivated?

We request BBB to please intervene, check all our documents and information; you can easily verify each and every piece of information.

Please escalate our matter to any higher team, not to the Seller Performance team; they don't even look into the matter.

Thanks
Sincerely,
*******************
Customer Answer
Date: 11/20/2023

Complaint: 20856030

It is totally unethical, unprofessional business practices. If you think a brand is not good to sell on Amazon, why do you allow it?

As per policies, we have provided all the information, an authentic supply chain, an authorization letter from the brand, and every document, which can be easily verifiable.

DEAR BBB Team:

It is something proving guilt by a one-sided decision without looking into proofs and documents.

How could you keep our account deactivated?

We request BBB to please intervene, check all our documents and information; you can easily verify each and every piece of information.

Please escalate our matter to any higher team, not to the Seller Performance team; they don't even look into the matter.

Thanks
Sincerely,
*******************
Initial Complaint
Date:11/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 31, ****************************************************************** Africa. When he tried to use it, he stated that it was already used. Within minutes, l contacted Amazon about the used card. They told me l would have to wait 3-5 business days. It came and gone. I contacted them again. Was told the same thing. Today made the 10th business days. Still to no avail, no refund.
Customer Answer
Date: 11/11/2023
Sent the screenshot of the e gift that wasn't refunded or ever used
Business Response
Date: 11/12/2023
Hello ********,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you are concerned about gift card order 112-3318368-1785824 and I sincerely apologize for the inconvenience caused.

I've reviewed the order and I see that the order placed was Razer Gold (Branded gift card). We won't be able to process refund as it has been used. As this was e-gift card, codes are sent directly to email address provided at the time of purchase.

I'm sorry about the misunderstanding and incorrect information that you received. The previous correspondence doesnt correctly reflect our current procedures at this time.

I will take a ***** feedback and escalate it on high priority to the concerned department and make sure necessary actions are taken to mitigate such instances in future.

We won't be able to take any action. In this case we recommend you to contact the brand (Razer Gold) support team for assistance.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

***********************************
Initial Complaint
Date:11/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to bring to your attention the pressing matter regarding the suspension of our Amazon seller account, "JCF ******************* LLC." Our company has maintained a reputable presence on the Amazon marketplace since August 2022. In an effort to streamline our operations while abiding by Amazon's policies, we engaged the services of *************, *** (***************************) on April 25, 2022, to manage our seller account. However, we recently uncovered practices by *************, *** that do not align with our core business values and principles. To our dismay, it came to our attention that *************, *** engaged in fulfilling orders within our Amazon Store by sourcing products from external online retailers, such as Walmart.com, without our authorization or knowledge. This practice, commonly referred to as drop shipping, is a direct violation of Amazon's Seller Code of Conduct and Drop Shipping Policy, ultimately leading to the suspension of our seller account on September 7, 2022. Since the suspension, we have taken extensive steps to rectify this issue. We promptly submitted a detailed plan of action, a termination letter, and the requested order summaries to Amazon. Additionally, we have established a new partnership with a reliable supplier, PRP Seats. Despite our ******* efforts, our appeals have been consistently denied by the Seller Performance team. We want to assure you that we unequivocally commit to never again utilizing the drop shipping model to fulfill orders in our Amazon Store. Furthermore, upon the reinstatement of our seller account, we pledge to exclusively sell our inventory through the Fulfillment by Amazon (FBA) model, effective immediately. Our dedication to upholding Amazon's policies and fostering a trusted, compliant marketplace is unwavering. We deeply regret any inadvertent harm caused by the actions of *************, *** and take full responsibility for the oversight in our choice of partnership. Therefore, we are escalating this matter to your department for review and reconsideration. At the time our seller account was deactivated, Amazon was in control of approximately $1,400.00 USD of our sales proceeds. Considering the circumstances outlined above, we respectfully request the reinstatement of our selling privileges. We believe a thorough review of the evidence and our commitment to adhering to Amazon's policies will demonstrate our dedication to operating within your guidelines.
Business Response
Date: 11/15/2023
Hello,

We have decided to reinstate this account and an email was sent to them informing them of this decision on November 15, 2023.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:11/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 08/26 I purchased a device thru ****************** and a 36 month warranty. On 11/07 I contacted Assurion to troubleshoot my device. I was informed that it would be replaced by ********. Upon attempting to file a claim, they informed me that my warranty was canceled. Upon researching and verifying I had never contacted them nor requested a cancelation, they informed me that amazon had canceled my policy. I was informed by customer service thru ******************** on the second call as I was hung up on after being informed that amazon would replace my device the first time, that the warranty was canceled because the account it was purchased under was on hold. Due to my inability to verify information on the account, it was suspected that there was fraudulent activity and a form filled out by a rep as I am legally blind. I was told to wait 48 hours and to call back if I received no return call. On 11/10 I called amazon and was told my email attached to the original account showed it was never an account and as such, nothing ******* could do. When I requested a supervisor, I was informed that both she and the supervisor could see the information and refused a transfer and I was hung up on. The second call rep could see that my account existed but was on hold. I requested a transfer to a fraud specialist and was told that until I could verify the account, I would not be transferred. I was instructed to hang up and they would be calling back immediately to 'verify' my account. I repeated my phone number and they repeated it to me twice. When no call came, I once more requested a transfer from Assurion. This amazon rep (3rd call) verified that the account was in a hold status. I informed him that the policy was never canceled by me, I received no credit nor refund from amazon and as set forth in their terms and policies, my warranty not properly canceled and amazon must therefore honor the warranty. This rep agreed but would not process the claim. Order #***-8862777-4445831 08/26/23
Business Response
Date: 11/14/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry to hear about Asurion Policy cancellation.

Rest assured, I can confirm that the refund for Protection plan has been issued on Wednesday, August 30, 2023 at 6:59 AM (PDT)

Refund amount $7.44 to your Original payment method.

Further, I see that the refund for Bluetooth has been processed on Wednesday, August 30, 2023 at 4:42 AM (PDT)

Refund amount $50.04 to your Original payment method.
Unfortunately, a warranty will be cancelled (and refunded) if the Original Order is refunded.

We request your patience and understanding in this. We look forward to seeing you again soon.

Regards,
*****
*****************************
Customer Answer
Date: 11/21/2023
The account was hacked shortly after purchase. I was unable to access the account or verify the account as none of the information was the same. The representative advised me to create a new account. I have checked with my bank of 24 years that I have never received a refund from Amazon. Further, I do not recognize the card that a refund was issued.
Business Response
Date: 11/22/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that on Wednesday, August 30, 2023 you were refunded in full in the amount of $50.04. Later you have disputed the charges again on Sunday, October 15, 2023 which was resolved in Amazon's favor.

I hope you have already been refunded for the item. Also the Asurion Protection plan was refunded.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 11/28/2023

Complaint: 20855649

I am rejecting this response because:

Ive never received a refund. The card that was listed on the account was not a card I recognize.

Sincerely,

*************************
Business Response
Date: 12/29/2023
Hello *****,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

As the refund has been issued on protection plan Order, the warranty has been voided.

Unfortunately, we do not have an option to take further actions.

We request your patience and understanding in this. We look forward to seeing you again soon.

Regards,
*****
*****************************
Initial Complaint
Date:11/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon sent me a message telling me that my product was fraud or fake. It was calculus calculators made my Texas Instrument. Nothing was fake or fraud at all about the product I sold. They closed my account stole all my money from sales!!!!!!! then had the nerve to send me a irs form saying I had to pay taxes on the money from sales I never received!!!!!!!!!!! they stole my money and I lost all my money and the calculators I sold they are crooks.!!!!!!!!!!!!!!!!!!! I will never use amazon for anything ever they are crooks and they use illegal practices that no one regulates or fights because they do this to millions of sellers.
Business Response
Date: 11/14/2023
Greetings from Amazon,

I understand that the Seller is contacting us regarding their Amazon Selling Account.

Unfortunately, I was unable to relate a selling account for the email address from which the seller has provided in this complaint, **************************.

We understand that people use multiple email addresses, but for account confidentiality reasons, we cannot release account information to an email address other than the one associated with their Amazon selling account.

Kindly ask the seller to resend their message with the email address linked to their selling account so that we may assist them better.

If they no longer use the email address associated with their account, we ask that they update the email address on file. As a security precaution, we ask our sellers to change their email addresses directly on our website. This ensures that the user requesting the change knows the current login credentials for the existing seller account, preventing any uninvited changes.

To change your email address, follow these step-by-step instructions:

1. Log into Seller Central.
2. In the Settings section, select "Login Settings".
3. On the Login Settings page, in the Email section, click "Edit".
4. On the Change your email address, enter your new email address, and click "Continue".

We understand this is not the outcome that they were hoping for in this situation, but it is important for us to complete the security verification process to safeguard confidential information related to your Amazon account.
Initial Complaint
Date:11/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October ****** I placed order # ***-1708328-5861047 for an Insignia 50" ************* Model # NS50F301NA24 through my Amazon Prime Account. Within 5 minutes of placing the order I requested it be cancelled due to me finding another model I preferred over this one. I was initially informed the order was cancelled but later I was advised the order could not be cancelled and would be shipped to me. I was further informed by the Amazon rep that I could immediately return the ** for a refund and that arrangements would be made to have *** come to my house to pickup the ** rather than requiring me to deliver it to a *** office for return. This was due to the fact I am 81 years old, disabled and unable to handle the return. I was further promised I would be informed what day and time frame *** would come to pick up the ** as I did not want to leave it on the front porch where it could be stolen. After receiving the ** several days went by without hearing when *** would arrive to pick up the ** resulting in me making several phone calls requesting this information. As a result, Amazon informed me I was under the A to Z guarantee that I would hear from the seller with a day and time frame for pickup within 48 hours. I did not hear from anyone as promised and was finally advised by Amazon that I had earned the A to Z promise and that I could keep the ** and would receive a full refund. The net effect of this was I was awarded a free ** due to the seller not solving the problem in 48 hours. At this point I decided to open the package the ** came in and discovered my ****** ** had a severely damaged screen and would not turn on. I called Amazon requesting a replacement for my ****** ** and was instructed to return it for a replacement. When the replacement never arrived I was then told I would get a refund and I could place another order to make good on my free **. However, Amazon is now reneging on the A to Z promise and refuses to send me a replacement **.
Business Response
Date: 11/11/2023
Hello *******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Id like to first offer my sincerest apologies to you for the inconvenience caused with order.

I've reviewed the order and I see a refund of $235.39 for INSIGNIA 50-inch Class F30 Series LED 4K UHD Smart ******* was processed on Sunday, October 8, 2023.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

Refund was processed on October 8, 2023 and return was initiated on October 11, 2023. As refund was processed and since it's a seller product we won't be able to take any further action for replacement.

We can either process refund or replacement however not both for a purchase.

I'm sorry about the misunderstanding and incorrect information that you received. I will take a ***** feedback and escalate it on high priority to the concerned department and make sure necessary actions are taken to mitigate such instances in future.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:11/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amzon continues to delay, package deliveries for household, requesting a full refund for order number 114-2628780-6477024.
Business Response
Date: 11/11/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the delay in the delivery of your order. I'm sorry for the inconvenience caused.

Upon checking on the order details, I see the delivery date for your provided order was "unknown" at the time it was placed however we have shipped the order and it is estimated to be delivered to your address anytime by Nov 15.

I request you to please wait for this timeline. If you do not receive it, please write back to us on Nov ************************************************************ call support. Our team will be happy to help you further.

If the order is no longer needed, I request to please refuse the delivery or return it.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:11/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,I placed an order on 26th Oct on Amazon.com for 6 items that worth $2,812.94 (including tax). It was a gift to someone and I wanted it to be delivered before 28th Oct.After few minutes I receive an email that my Amazon account is put on hold because of an unusually activity and your order is cancelled. I contacted Amazon customer support and it asked me to provide necessary documents, so I uploaded my bank statement and driver's license to prove that I placed that order and account belongs to me but they responded they did not receive any documents.I also have an Amazon seller account because of this hold my seller account is locked as well and they hold my funds that is around $10,000. However my store is still active, I am receiving orders daily, customer messages and return request but I am unable to respond them because I am locked out from my seller account as well.It has been two weeks that I am calling Amazon customer support and accounts and login department daily to off hold my account but after two weeks of struggling they email me that they have decided to close my Amazon Buyer's account and they will not respond to further emails.It is so frustrating that I made a legit transaction and provide them all the documents and I have been selling with same account for more than two years and now they decided to close my account however I have provided them all the requested documents to prove that account belong to me.Please help me out to regain access to my account because ********************** is not helping and they close this account by mistake.Thank you
Business Response
Date: 12/21/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 12/21/2023.
Sincerely,
***
Amazon.com
Customer Answer
Date: 12/26/2023

Complaint: 20855021

I am rejecting this response because: I did receive an email from Amazon asking for the additional documents and I provided them and explained them that my account was locked because of misunderstanding and I am rightful owner of this account. They said you can expect a response within 24 hours but after five days I did not heard from them.
Amazon took more than forty days to ask for additional documents so that they can verify the account ownership and that delay leads to my Amazon store deactivation. Now I am waiting for them to first off hold my buyer's account and after that I have to contact seller support to reactivate my Amazon store. This is ridiculous that Amazon temporarily locked my out from my store for no reason and I was a professional seller for almost three years.
I want you immediately off hold my buyer's account and reinstate my selling privileges'.

Sincerely,
*******************
Noblemen Motors
Business Response
Date: 01/09/2024
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on January 09, 2024.
Sincerely,
****
Amazon.com
Customer Answer
Date: 01/15/2024

Complaint: 20855021

I am rejecting this response because: They asked me to provide utility bill and said that they will respond within 24 hours. It has been four days since I sent them the requested document but no one respond to that email. When I submit the document I receive an automated email that You sent an email to an address that does not accept incoming emails. Why they asked me to provide document via email that do not accept incoming emails?
It has been almost three months since my account was locked and I want my account unlocked asap.

Sincerely,

*******************
Business Response
Date: 01/31/2024
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Customer Answer
Date: 02/02/2024

Complaint: 20855021

I am rejecting this response because: I have a professional selling account on ********************** for the past three years with a same email address and got locked out as well. The details are provided are all legitimate and correct. I use ***** DEBIT CARD" ending in 3789 to make purchase that Amazon thinks as an unusual activity. It is a business Debit Card having same name as my Amazon store which is "Noblemen Motors".
I provided picture of the "Debit Card" showing last four digits (Front and Back both), I also provide Bank Statement associated with the Business Account and **** Debit Card, I even highlighted the transaction in statement which shows the purchase from same Debit Card and you can match the Card numbers. Bank Statement also have the same name as my Store and correct Address.
I also provided Oct-2023 Bank statement which shows Amazon disbursements received in the same account, Utility bill which is on my Nama and have same business address, I also provided my Driver's license.
I am requesting to please review those details I can assure you that these are all correct details and I am legitimate seller and since my Buyer's account is closed it locked my out from my seller central.
Please re-open my account so that I can resume my selling activities and withdraw the funds that are held on my account.
Sincerely,

*******************
Noblemen Motors
Business Response
Date: 02/02/2024
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 01/31/2024.
Sincerely,
***
Amazon.com
Customer Answer
Date: 02/06/2024

Complaint: 20855021

I am rejecting this response because: I have seller account with same email address and since you remove access of my Buyer's account my seller account is locked as well. My store got deactivated and my funds are held. I am requesting to unlock my seller account so that I can resume my seller activities and withdraw my funds. I have $ ********* funds stuck on seller account because when my buyer's account got locked ********************** remove payment method from my seller account as well and locked that account temporarily and I am unable to withdraw funds.
I am requesting to unlock my seller account so that I can withdraw my funds and reactivate my store to start selling.

Sincerely,

*******************
Noblemen Motors.
Business Response
Date: 02/23/2024
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Customer Answer
Date: 02/28/2024

Complaint: 20855021

I am rejecting this response because: I have a seller account with the same email address and it is temporarily locked out since you close my buyers account. There are $12,772.37 fund on my seller account and I am unable to withdraw those funds because I can not login to my seller central. I am requesting to unlock my seller central account so that I can withdraw my funds.
Sincerely,

*******************
Business Response
Date: 02/28/2024
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Useon the Amazon shopping website.
Sincerely,
****
Amazon.com
Customer Answer
Date: 03/02/2024

Complaint: 20855021

I am rejecting this response because: I am not asking for details on your investigation method, I don't care about my Amazon buyer's account but what I am asking is to unlock my seller central account.
I have been selling on Amazon for more than three years without a problem, all the details are legitimate. My seller account was temporarily locked because same email address is for my buyer's account. I have been requesting this for the past four months that unlock my seller account so that I can withdraw my funds and resume selling activities.
You guys closed my buyer's account unnecessarily, the transaction that trigger unusual activity was done myself, this is the first time that I purchase from Amazon and this is what I get.
I am requesting to unlock my seller central account please.

Sincerely,

*******************
Initial Complaint
Date:11/10/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon Seller account, "Medical Plus," trademarked under ****** Industries, was unexpectedly shut down 10 days ago due to an alleged affiliation with an account named ******************. I promptly contacted the affiliate, who provided a written statement with a signature affirming that ****************** was a separate entity from Medical Plus. Despite this evidence, the appeal process yielded no resolution, and when they contacted the same customer service, they were told that their account was affiliated with Phonelaps786. The language barrier with overseas customer service has hindered resolution, and the confusion persists due to the geographical separation between my business in Long Island and the affiliate's operations in Monroe County, ********. The closure has resulted in substantial business losses, and I am seeking assistance in rectifying this situation.
Business Response
Date: 11/22/2023
Hello,

We have reviewed this sellers account and require more information to complete our review.

We have requested the necessary information from the seller via email on November 22nd 2023.

Sincerely,

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 12/14/2023
I have been attempting to resolve an issue with Amazon for the past six weeks. My account has been wrongly restricted due to an accusation of affiliation with another account. Despite providing evidence such as no matching bank account, phone number, or address, Amazon claims the restriction is due to the same IP address being used. When contacting Amazon Seller support, I am consistently disconnected while waiting for a representative. I urgently need assistance in reactivating my account. I have submitted trademark paperwork for the account, but proving no affiliation with the accused account is challenging as the other person made their account without any supporting documentation. I am seeking a solution as I am running out of options.
Business Response
Date: 12/19/2023
Hello,

We have reviewed this sellers account and require more information to complete our review.
We have requested the necessary information from the seller via email on December 19th 2023.

Sincerely,
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 01/04/2024
My Amazon account was unexpectedly closed due to an association with someone who had a banned account, despite my adherence to all Amazon guidelines. This connection was based on a shared Wi-Fi connection. I believe this action is unjust and has resulted in significant financial losses over the past three months. I am distressed by this situation and seek resolution.
Business Response
Date: 01/09/2024
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 9th Jan 2024.

Thanks,
Amazon.com Seller Performance

Customer Answer
Date: 06/26/2024
My Amazon account was recently closed due to an issue with another company, Mina ********** which operates within the same building as my office and uses the same IP address. Despite submitting multiple appeals to Amazon, demonstrating that my trademark and business are distinct and providing individual leases for both companies, Amazon continues to reject my evidence and refuses to reactivate my account. This situation has caused significant distress, especially as Amazon is holding $1,300 of my funds.

Business Response
Date: 06/30/2024
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 6/30/2024

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:11/10/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased this order on 10/3/23. It arrived on 10/12/23. It arrived in two boxes, one box read 10 foot awning the other box read 6 foot awning. I reached out to the seller and let them know that they sent me two separate orders and that the 10 foot awning box was missing the nuts and bolts and canvas awning. I initiated a return since the order arrived with missing parts. The seller has only approved one box to be returned. Amazon has reached out to the seller several times asking for another shipping authorization return, however, the seller refuses to reply. I opened an A-to-Z complaint with amazon, but it was denied and closed out by A-to-Z complaints, which handles third party sellers, with no reason given. Amazon has since opened three more A-to-Z complaints. The last complaint was open yesterday. Amazon advised me that they would reimburse me for the return shipping, even though the purchased arrived with missing parts, but told me to wait until the seller provides me with the second return authorization. The boxes are large and heavy and can't be combined together.
Business Response
Date: 11/11/2023
Hello *****,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order. While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

I've reviewed the order and your account. I see an email was sent from our team on Monday, October 30, 2023 with Subject "Your Amazon A-to-z Guarantee Claim for Order 113-9617208-5287461".

When A-Z claim is filed our team investigates the issue and outcome on claim is shared with customers via email.

I request you to please check your inbox for the correspondence. Our team has provided return address of seller where you can return both boxes for refund.

Seller will process refund once they receive the product.

As per email, please return the order to the seller at the following address:
-- Return address
Midor ***, LLC
45 ***************.
****, ** ***** **

We recommend following these best practices to be sure that the seller receives your package:
-- Include the order number and any return authorization number on or inside the package:
-- Insure the package.
-- Use signature confirmation.
-- Provide your return tracking number and ship receipt to the seller.
-- Ship items via **** when the seller's return address is a P.O. Box.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 11/20/2023
Hi,
I mailed the awning in the two separate boxes that they arrived in. That are scheduled to be delivered to the address provided to me by the seller tomorrow, 11/21/23. I have since googled the address and it shows to be a residence. Not sure if they provided me with a bogus address.
So far I am out approximately $600 for the awning and $300 for the return shipping.
I did everything I was told to do. When will I get my money back? The awning arrived with missing parts, not sure why I had to pay out of pocket for the return shipping.
What is the next step?

Thank you,
*****
Business Response
Date: 11/22/2023

Hello,
We have reviewed the issue filed for the Order and noticed that the Buyer received missing items.
A full refund for the claim amount was issued to the payment method Buyer used to place the order 113-9617208-5287461.
-- Refund Date: 11/22/2023
-- Refund amount: $504.06
In summary, Buyer has been refunded in full for this order.
Business Response
Date: 11/26/2023
Hello,

We have granted the customers request for a refund.

We sent an email to the customer through their registered email address on 26th November 2023. This email confirms that the refund has been issued for $316.85 to the original payment method.

-- Refund Date: 11/26/2023
-- Refund amount: $316.85
In summary, Buyer has been refunded the return shipping fee.
Sincerely,
Amazon.com
Customer Answer
Date: 11/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************

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