Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,777 total complaints in the last 3 years.
21,921 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/9 I ordered from Amazon and they delivered someone elses package. I had them deliver to one of their local lockers. They put someone elses order in the locker instead of mine. I can not reach a REAL person. The computer wont give me a refund on one of my items because its non refundable and the computer says I have to pay shipping to return the other persons package I received, if in fact I want my money for the one item to they do take back. Now Im out even more money and never got either of my items. The day prior 11/8 they delivered my order to the wrong address. They refunded the same order and put my money to an Amazon gift card and I place the order again but had them deliver it to an Amazon locker..still wound up getting it wrong. And now Im out $45.53 plus what I have to pay to ship other persons items back. Remember one is non refundable but I never got the item! On 11/8 they returned that same items because I never got it that day either. This was my daughters birthday money. Shes Autistic, these were things she ordered for her cat. Please help us get the momey back. We can not get a real person on the phone, and if we do they stay stuck on the non returnable item or they leave me on hold. I stayed on hold for 15 minutes last night. They took the money and are now trying to scam me out of more money to get just part of my order refunded. Theyre making money by taking advantage of people
Business Response
Date: 11/12/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that you have received a wrong item/order.

I request you to please help us with the order# and the item(s) name. Once we receive the information, we;ll be able to look into it and help you further.

Looking forward for the details.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 11/17/2023

Complaint: 20857377

I am rejecting this response because:
nothing has been resolved.
i attached the one other correspondence and it has been 3 days since the last. I still have not received the order or the money. No further communications either

Sincerely,

***************************
Business Response
Date: 11/21/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

This is a follow up email regarding the order details you have shared with us.

I see one of the item from the provided order is tagged as "non returnable" 1 x FELIWAY MultiCat Calming Pheromone Diffuser for house-cats, 30 Day Starter Kit (48 mL)
hence I've issued a refund of $27.40 back to your original payment on Nov 18. This refund should reflect back on your billing statement in 3-5 business days.

Regarding the other item in the order, 1 x Cat Cone Collar Soft Cat Cone Adjustable Cat Cones to Stop Licking Cute Cat Recovery Collar Waterproof Cone for Cat After Surgery with ****************** Easy to Clean, I've initiated a return and created *** QR code for you.

I request you to please return the item which you have received, once we get them back at our return center, a refund for the remaining amount that is $18.13 will be issued on your account and you will be notified.

I appreciate your cooperation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:11/11/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon Account ****************** I'm just an individual purchasing items I like on Amazon, but my account was unreasonably blocked after a purchase. They didn't provide any reasons, just permanently blocked my account without any explanation or response. I'm unable to buy items on Amazon now, and I hope they can unlock my account and clarify which rule I violated.
Business Response
Date: 11/20/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 11/20/2023 confirming account reinstatement.

Sincerely,

***
Amazon.com
Initial Complaint
Date:11/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am very disgusted with Amazon. I was trying to place an order that was shipped by Amazon so that I could use my $29.95 promotional credit. I realized that I had added the wrong item, so I went back and added the correct one. When I went to checkout again, the credit was not showing and I would have to pay the full price. When I chatted with Amazon, they advised me that the credit was not active and told me the manager would say the same thing. This is unacceptable and false advertisement. I want to know where my credit went and why it's no longer on my account.
Business Response
Date: 11/12/2023
Hello,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the trouble while using a promotional credit to place an order with us.

I have reviewed your complaint and the account, however, I could not find any promotional credit or any detail related to it.

I request you to please include more details about the promotion in your response to this email.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 11/15/2023

Complaint: 20857101

I am rejecting this response because: I gave Amazon all the information they needed. This response is not acceptable. I wish I would have taken a screenshot of this. I will be posting my experience across the board.

Sincerely,

*******************
Initial Complaint
Date:11/11/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,My Amazon seller account, Liberty Retail SRL, was deactivated in error due to suspected relations with the seller account named ***************** which I do NOT own and NEVER OWNED.My account was suspended in error, and I have taken all necessary steps to rectify the situation.The owner of the seller account **************** provided marketing services on my Amazon seller account. He had access to my Amazon Seller account. He used the same device and IP address to access my Amazon Seller account and his seller account, ****************.I also found out that the Services Provider sent a request for feedback to Amazon customers from my account, where he signed up with his name, **********************The Amazon Services Agreement is now terminated. The user permission issued under that Agreement is removed. The Services Provider has no access to my seller account now. There are no relations between Liberty Retail SRL and **************** Seller accounts.I have attached supporting documentation, including the Amazon Services Agreement,Amazon Services Termination Agreement, Invoices and Services Provision Act, to prove the information provided in this letter.Also, I attached my Plan of Action, which describes in detail the Root Cause and Corrective/Preventive Actions. Please review it to get more information about the erroneous deactivation of my seller account.Thank you for your attention to this complaint, and I look forward to a positive resolution that will allow me to continue serving customers through the Amazon platform.Sincerely,**********************.
Customer Answer
Date: 11/28/2023
Greetings,

I'm writing to get an update regarding my complaint filed to BBB on November 11, 2023. I am still waiting for the response.

As far as I know, average appeal/complaint processing is 1-3 business days according to Amazons internal rules. As you may see, the deadline was already missed.
I would like to provide additional information regarding my issue.

On November 13, I submitted my Plan of Action and supporting documentation as requested through the "reactivate your account" button in order to reactivate my seller account. On November 15, 2023, I received an email that my appeal and supporting documentation had been approved. However, I needed to complete an additional identity verification via video call.

On November 17, 2023, I joined a video call with an Amazon Support representative and completed the video verification successfully. I was advised to wait for the email about my account reinstatement within 24 hours.

On November 22, 2023, I received an additional email that my documents had been verified again, but I needed to complete an additional identity verification one more time. However, when I click on the link to complete video verification again, I receive the notification that the verification has already been completed, and I will receive an email in 72 hours.

I am still waiting to receive an email. My account is still deactivated.

Please review my Plan of Action, the supporting documentation, and the screenshots of the emails I mentioned above.

ATTACHMENTS:
- Amazon Services Agreement (start of business relations between me and the Services Provider)
- Amazon Services Termination Agreement (termination of business relations between me and the Services Provider)
- Invoices (payment confirmation)
- Services Provision Act (confirmation of payment. PLEASE NOTE: I paid for the services in cash)
- Affidavit (notarized confirmation of my claims made by the Contractor)
PLEASE NOTE: the five documents listed above are combined into one PDF-file named Supporting documentation.

- Screenshot of the email received on November 15, 2023
- Screenshot of the email received on November 22, 2023
- Screenshot the notification when I try to complete the video verification again
PLEASE NOTE: the three screenshots listed above are combined into one PDF-file named Screenshots.

- Plan of Action.

Please review the information I provided.
I kindly ask you to help with the reinstatement of my Amazon seller account Liberty Retail SRL and look forward to a positive resolution allowing me to continue serving customers through the Amazon platform.

Best regards,
Serghei Covalji
Business Response
Date: 12/08/2023
Hello,
We have reviewed your submission and are unable to reinstate your account at this time. Please see email communication for your appeal options.
Thanks
Amazon Seller Performance Team
Customer Answer
Date: 01/15/2024
Greetings!
I need your help with the reinstatement of my seller account because ********************** automatically rejects my submissions without a careful review.
Here I am providing additional requested documentation, specifically the document named Bank account statement, which confirms that I transferred money to the third-party services provider ***************************** through Payoneer payment system on September 12, 2023; October 07, 2023 and November 03, 2023. This additional supporting document was requested by Amazon after I received their previous response.
I would like to remind you that my seller account Liberty Retail SRL was suspended due to relations with the seller account named ****'s ********** I DO NOT OWN the seller account Chef's **********
The owner of the seller account **************** is ***************************, my former third-party services provider. He used the same computer and IP address (wi-fi point) to work with my account Liberty Retail SRL and his own account Chef's ********** Also, he added the exact same ASINs to my inventory that were sold on his own account Chef's ********** Additionally, the third-party services provider added the same return address to both accounts. As it turned out, this was the address of the prep center.
As a result, the Amazon system considered that I own both accounts, which is not true. I own only one seller account named Liberty Retail SRL.
The agreement with the third-party services provider is already terminated. I removed all ASINs from my account that could match the inventory on **************** seller account. I also removed the address, added by the third-party services provider, from my account. Also, I changed the password and installed the *** to access my seller account in order to make sure that only I can access my seller account and that only one IP address will be used for access to my account..
I am sure that there are no relations between my seller account Liberty Retail SRL and **************** seller account.
I request to review my submission carefully, as well as the following supporting documentation:
Plan of Action;
Amazon Services Agreement;
Amazon Services Termination ********************************* account statement.
Thank you for your time and consideration!
I am looking forward to the reinstatement of my seller account Liberty Retail SRL.
Best regards!
Initial Complaint
Date:11/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i ordered an item display to hdmi adapter order #Order# ***-9366353-9348228 product was lost they not wanting to refund
Business Response
Date: 11/15/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us that you did not receive your item CableCreation DisplayPort to HDMI Adapter, 1080P Gold Plated DP to HDMI Adapter (Male to Female).

Upon checking I see that the refund of $7.64 has been issued to your original payment method on November 11, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Thank you for your patience and understanding.

Regards,
Pratap
Initial Complaint
Date:11/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have spent THOUSANDS of dollars on AMAZON. I can state with certainty that they have allowed corrupt sellers to sale the consumer bad electronics. That said, I ordered a tablet which costs me $116.00. CARD ENDING IN ****. I received the tablet one week later. Before it was mailed to me the payment was taken from my bank account. The product arrived damaged and broken. I requested a replacement and one was never mailed. I called customer service and I was advised my refund would be 3 to 5 days upon receipt of the damaged tablet. The tablet was picked up by *** and received November 7, 2023. ******* emailed me and told me my refund will b issued November 23, 2023. ARE YOU KIDDING ME. They took my money and sold me a damaged product and that product was returned. Now they're illegally withholding my refund. AMAZON needs to close. They have gotten worse and worse each day. **************** is long gone.
Business Response
Date: 11/12/2023
Hello ******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I'm sorry to learn that you did not receive a refund for order ending in ****. It is certainly not what we expect our customers to go through.

Upon reviewing, I see that the return authorization was created on Thursday, November 2, 2023 and item was returned on same day.

Once an item is returned, it can take up to 30 days to process the return and issue a refund.

As soon as return is verified and processed, a full refund will be issued against the order.

All returns do not necessarily take 30 days for processing and if a return is processed sooner a refund will be issued accordingly. I request you to kindly wait until return is processed.

For more information on Return policies, you can view our website Help page using this link:

**********************************************************************************************************************************************

I assure you that we will review previous conversations and if any incorrect information was provided to you, our colleagues will be coached accordingly.

We have also taken the feedback against the seller.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 11/13/2023
THE ISSUE HAS NOT BEEN RESOLVED. PLEASE READ THEIR RESPONSE. THESE PEOPLE ARE CROOKS. THEY RECEVIED MY TABLET NOVEMBER 7, 2023. I WAS TOLD I WOULD GET MY REFUND WITHIN 3 DAYS. AMAZON HAS RECEVIED THE **** BACK AND WHAT IS REALLY SAD IS THEY SENT YOU THE BBB A LIE IN THEIR MESSAGE TELLING YOU THEY HAVE NOT RECEVIED THE TABLET BACK WHEN THIS WAS A LIE. THEY HAVE THE TABLET.

I STILL HAVE NOT RECEVIED MY REFUND. YET YOU TOOK MY MONEY AND SENT ME A DEFECTIVE TABLET. AAMZON IS TERRIBLE.
Initial Complaint
Date:11/11/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on oct 10th i recieved a capture card for my gaming PC. i decided to return it to Amazon via *** on OCT 29th according to Amazon it was dropped off oct 31st it doesnt arrive in *************** till NOV 6th. and thier wearhouse recived it. it is now the 10th and have not recived my refund of 71 dollars and 73 cents all i want is my money back.
Business Response
Date: 11/12/2023
Hello *******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn that you did not receive your refund for order ending in ****. It is certainly not what we expect our customers to go through.

After reviewing, I can confirm that a refund of $71.73 was issued on Saturday, November 11, 2023 to original payment method.

Please allow your bank 3 to 5 business days to process the refund.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
Najam
Amazon.com
***********************************
Customer Answer
Date: 11/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:11/11/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear ***/***** Thank you very much for your time to help me solve my trouble with Amazon. I would like to make a complaint regarding the refund service of Amazon.I bought a jacket (it was Columbia Women's ****** Mountain Long Insulated Jacket, Red ***** ****** from Amazon on 30 September 2023 and paid $227.68 for the jacket ($216.84 for the jacket and $10.84 for the ***** When I received the jacket, I found it was too large. So I decided to return it. There were three options Amazon offered to me when I tried to return the jacket: 1. return the original item and get the full refund; 2. make replacement with a same jacket at different color/size without any additional charge;3. make replacement, get a different item and pay additional fee/get part of refund if there is a price difference (pay more if the new item with a higher price/get part of the refund if the new item with a lower price)I chose the third one. I made a replacement and chose a totally different type of jacket (Columbia **************************** Jacket, Aqua ***** X-****** at $178.59. When I submitted my request for the replacement, there was a piece of information on the website saying that I will get the rest of the refund when the original item was received by Amazon. Then I returned the first jacket to Amazon on 16 Oct as Amazon requested. Now Amazon has received the first jacket but refused to refund me the price difference as they promised. I have contacted their customer service staff several times. The staff insisted that they have already issued me the correct refund without any clear explanation. I have tried my best to do whatever I can do and explained the whole purchasing/returning history to them clearly. However, they just ignored me when I kept asking them to provide me a clear explanation regarding the refund processing. So I would like to seek help from you. My first order is # ***-0511268-4724241 and the replacement order is # ***-1584094-2143459. I would be very grateful to you if you could help me with this difficult situation. Thank you very much and look forward to hearing from you. Best regards, Min
Business Response
Date: 11/14/2023
Hello Min,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry to hear that you didn't receive refund of difference amount on replacing at lower priced item.

Rest assured, I can confirm that the refund has been issued on Tuesday, October 10, 2023 at 1:46 PM (PDT)
Refund amount CDN$ ****** to your Original payment method.

You can view details of the completed refund on your Amazon.ca account:
****************************************************************************************

We look forward to seeing you again soon.

Regards
*****
*****************************
Customer Answer
Date: 11/14/2023

Complaint: 20856539

I am rejecting this response because:
I certainly know that Amazon has refunded me $178.59 on 10 Oct 2023, because this was the price of the replacement item (Columbia **************************** Jacket, Aqua ***** ********* What I complained is about the refund of the rest of the money. I paid $227.68 for the first item I bought (Columbia Women's ****** Mountain Long Insulated Jacket, Red ***** ******* but I only got the refund of $178.59. So where did the rest of the money ($49.09) go? Amazon has not refunded me this part of the money.
And I don't think that the service Amazon provided to me is professional. I have clearly described the refund history in my previous communications with Amazon customer service staff and the complaint submitted to BBB. It seems that they never read it carefully.
Sincerely,
Min Wan
Business Response
Date: 11/21/2023
Hello Min,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for sharing details.

After reviewing your Order, I've issued a difference amount to Original Payment Method : CDN$ 38.40

Due to return window limitations were not able to issue full refund.
Rest assured, I've issued the remaining amount as Gift Card value: CDN$ ***** added to your Amazon account.

We look forward to seeing you again soon.

Regards,
Amazon.com
*****************************
Customer Answer
Date: 11/22/2023

Better Business Bureau:

Thank you very much for your help with my refund issue with Amazon. Now the problem has been solved.

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

However, if possible, I hope that BBB could urge Amazon to provide **************** to their customers. My experience of getting refunds from Amazon was not pleasant at all, although every detail of my purchasing history was quite clear. It is so unexpected that Amazon such a large company can't provide us professional services, which are supposed to be. Hope each customer can really be respected by **********************.

Anyway, thank you very much for all your generous help to me with my trouble.

Sincerely,

Min Wan
Initial Complaint
Date:11/10/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a gaming chair which is defective (back keeps on falling everytime i lean) and wanting to return. Being lied several times By agents. First agent says it will be pick up (oct 22) second agent says it will be refunded after 10 days since as a senior i cannot bring a heavy item to the courier (oct 23) I just need to call them and a manual refund will be done. Third agent send me to their courier to contact who in return will sched a pick ** in 2-3 days which of course does not happen(nov 7) Fourth agent now wants the item return by bringing the heavy item to canada post as there is no other courier available (nov 10). How hard it is to understand that i cannot keep the item as it is useless and will cost them more damages if i get hurt? Why keep on lying?
Customer Answer
Date: 11/11/2023
Just letting you know it i got an email that it is already refunded. Reason for refund is wrong so still worried that there might be an issue on it
Cheers,

****

Business Response
Date: 11/12/2023
Hello ******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

The e-mail address you contacted us with doesn't have an order matching what you described. We only provide information and make changes when the request comes from the e-mail address associated with the account.

Please write back with Order ID so we can review and assist you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

***********************************
Customer Answer
Date: 11/13/2023
I responded through email in this matter
Customer Answer
Date: 11/13/2023
As per screen shot my order number is 701-9231385-8804209 and the email address i am using in amazon is *********************
Business Response
Date: 11/13/2023
Hello *****,

Thank you for your response!

I sincerely apologize for the inconvenience caused with order.

I've reviewed the order and see a refund of CDN$ ****** was processed on Friday, November 10, 2023 to your MasterCard.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

As per call conversation from November 10, 2023, we don't want you to go through the hassle of returning the damaged item. You are welcome to keep, donate or dispose of it - whichever option is most appropriate and convenient for you.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 11/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:11/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been an Amazon Prime member for 8 plus years now. I sent back a sectional sofa I bought from Amazon it was missing many parts to the Moduler sectional couch for whom ever gets this complaint the last 4 of the order number is ****. I have the receipts for all 3 boxes returned by **** I have pictures of *** loading these 3 boxes with the sofa in it and they send me an email asking for my ID why after 8 plus years does Amazon need my ID? I have bought and returned many things and have never had to give my ID. That is not the main complaint my main complaint is Amazon threaten me that if I did not give my ID they would not give me my refund ?? WHERE DO THEY DO THAT AT???? amazon didn't ask for my ID when I paid the 600$ for the sofa now they need my ID to get my money back like are you serious. It is like I said I have the return slips from *** and I have shot by shot of the *** worker loading this sofa on the *** truck returning it. Who does Amazon think they are threatening a customer that has been a ********************** member for 8 plus years that if I don't send them a picture ID I can't have my refund. Amazon got their item back and they are holding my money. I am a single mother and I had to miss work for days because of this and Amazon messed up a whole week because they were only sending 1 label for 3 boxes so *** wouldn't take it they finally got that right after 3 business days and a weekend and now they say I can't have my refund. I have like I said the end of each return label and I have pictures frame by frame of *** loading these boxes up. I ******************************* for work missed for the stress it has put on me and the anxiety. They have NEVER ASKED ME FOR AN ID TO GET MY REFUND *** AS A MATTER FACT I RETURNED SOMETHING TODAY AND HAD MY REFUND BACK IN 2 HOURS I DIDN'T NEED AN ID FOR THAT. IF ********************** THINKS THEY ARE GOING TO KEEP MY MONEY NOPE NOT HAPPENING I HAVE ALL THE EVIDENCE I NEED THE RECEIPTS FROM EACH BOX LABLE AND THE PICTURES OF *** PICKING THE PACKAGES UP.
Business Response
Date: 11/13/2023
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry to hear that you didn't receive refund on returned item.

Rest assured, I can confirm that the return is now complete and refund has been issued on Monday, November 13, 2023 at 1:14 AM (PST)
Refund amount $592.23 to your Original payment method.

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

We look forward to seeing you again soon.
Regards,
*****
*****************************

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