Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,771 total complaints in the last 3 years.
21,914 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered 18 gallon tote box plastic 8 ** on Nov 3rd 2023 from a third party seller on Amazon KSIMDA refused delivery of this package by FED EX on Nov 8th , 2023 , Amazon and seller BOTH received back the item for it was refused at time of delivery and are refusing to refund my money. Order number 111-2511404-5399403
Business Response
Date: 12/06/2023
Hello ****,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

After reviewing they've issued a refund of $56.16 to the original payment method on November 28, 2023.

Refunds typically gets processed within 3-5 business days. I hope this information helps.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:11/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased ********************** Flosser ****, HX3911/30 on October 11, 2023 Amazon Order 112-3329778-6417833 The item broke within the return window and I returned it on Friday Oct 2023.The return was received by the facility Oct 23rd.Customer support is now asking for government ID within 6 days and threatening not refunding account.My government ID is currently being renewed so I called and explained my situation.They said they will not make accommodations and I will not receive my refund.
Business Response
Date: 11/17/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the returned order.

I've escalated this to our team to check for any option to refund it without requiring the ** however I'm sorry, it failed.

Our team still requires you to share any Govt ** so that they can look into it and help you further. As you mentioned it is being renewed, if you can share any related documents and upload the same on the given link in the email where it was requested would help our team for further help.

I request you to please share the requested details by visiting the secured link shared on your registered email id. Once we receive it and verify the details, our team will be able to help you further. Rest assured, all personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

If you do not get the updates after 3 business days of uploading the document, please contact us through chat or call for further help.

I appreciate your cooperation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 11/17/2023

Complaint: 20857903

I am rejecting this response because:
I have pictures of the return.
I have the receipt of *** delivery.
I have confirmation Amazon received the product.
I made the purchase with my Prime credit card and I have been a Prime member for years so there is no need to confirm identity.
Amazon has had data breaches before and I do not trust them to hold my government ID alongside my credit card.
Sincerely,

*******************
Initial Complaint
Date:11/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to get a refund from Amazon for almost 2 weeks right now. My daughter purchased a sofa sectional off there and they will not refund her until she gives them a government issued ID. I want to know why Amazon did not ask for ID when she was making this 600$ purchase with a card not in her name. I want to know why after more than 8 years of her being a prime member they all of a sudden need an ID to get MY MONEY BACK NOT HERS HER NAME WASNT ON THE **** IT'S MY **** AMAZON AND THE LAST 4 OF THE ***** IS ************************************************************************ AND ****. I WILL TAKE IT ALL THE WAY TO CLAIMS COURT IF NEED BE MY DAUGHTER HAS HAD TO MISS WORK AND THIS HAS PUT ALOT OF STRESS ON HER AS WELL SO WE WILL FILE A SMALL CLAIMS AND WE WILL ADD EMOTIONAL IMPACT AS WELL AS HER MISSING WORK FOR DAYS AMAZON ALSO KEPT SENDING *** ONLY 1 LABLE FOR 3 ***** AMAZON KNEW *** WOULD NOT PICK UP WITH ONLY 1 SHIPPING LABEL WHEN IT WAS 3 ***** THAT HELD UP THE PICK UP FOR A WEEK THEN THEY SAY IF SHE DOESN'T GIVE THEM AN ID THEY WILL NOT REFUND HER HAAAAA I WISH YOU WOULD TRY THAT AMAZON BECAUSE YOU LET HER USE SOMEONE ELSE'S CREDIT **** FOR 600$ WITHOUT AN ID BUT NOW I WANT MY MONEY BACK BECAUSE IT WAS MISSING MULTIPLE PIECES TO IT. YOU WILL NOT KEEP MY MONEY AMAZON I WILL REPORT IT TO MY CREDIT **** IF THIS IS NOT MADE RIGHT AND OH YES MY DAUGHTER HAS ALL 3 SLIPS FROM *** ON ALL 3 ***** THAT HAVE BEEN DELIVERED BACK TO AMAZON AND SHE HAS FRAME BY FRAME PHOTO'S OF THE *** WORKER LOADING ALL 3 ***** UP IF WE HAVE TO WE CAN ALSO FIND OUT WHO WORKED THAT PICK UP AND HE CAN TESTIFY HE GOT THE ***** MY DAUGHTER HAD ZERO PROBLEMS WITH AMAZON BUT NOW THEY WANT TO SAY SHE CANT HAVE A REFUND AND THEY HAVE THE **** BACK PLUS HOLDING MY MONEY REALLY SO I SUGGEST I GET MY MONEY BACK ASAP OR I WILL START A CASE WITH MY CREDIT **** COMPANY AND GET A COURT COMPLAINT AGAINST AMAZON. WE HAVE MORE THAN ENOUGH FOR A SMALL CLAIMS CASE THANK YOU
Business Response
Date: 11/12/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your frustration regarding the order refund issue and ID verification. I'm sorry for the inconvenience caused.

Upon checking on the details, I see that our team have detected some abnormal activity on the account where the order was placed hence we needed to verify the identity before we can consider the request for a refund or replacement.

We have received the documents on Saturday, November 11, 2023 at 1:56 PM (PST). I see that our team is still investigating/reviewing the submission. It can take up to 3 business day for us to finish our investigation.

I request to please contact us again after 13-November-2023 through chat or call from the account where the order is placed. After that date, we'll be able to share the outcome of the investigation and if we need to take additional actions.

Thanks for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 11/12/2023
I have been more than corporate. Amazon has not. I have talk to at least 50 agents and "supervisors"
I sent my ID in not my daughter's as it is my credit card not *******. I am **************************************************************************************** I will give all the proof I have to my bank and they will do a charge back if I do not receive my refund this is proof Amazon got there product back so I want my refund. END OF DISCUSSION!!! NEXT I'LL TAKE LEGAL ACTION AS YOU DID NOT ASK ****** FOR ID WHEN USING MY CC NOW YOU WANT ID I SENT MY ID ******** CAUSE ITS MY MONEY PERIOD NOW GIVE ME WHAT YOUR TRYING TO STEAL
Business Response
Date: 11/15/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to us and uploading your ID.

Upon checking on the details, I see our team have successfully issued a full refund back to the original payment method on Monday, November 13, 2023 at 1:14 AM (PST). The refund should reflect back on your billing statement in 3-5 business days. Total refunded:$592.23

Thank you for your cooperation and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Best regards,
********

Thank you.
Amazon.com
Customer Answer
Date: 11/16/2023
I did receive the refund after days of calling and speaking to over 50 representatives. I will NEVER BUY ANYTHING LIKE THAT AGAIN FROM AMAZON AND MY DAUGHTER CANCELED HERE PRIME. I don't blame her. I know she was told by multiple agents that when this was completed AMAZON was going to compensate her,and they HAVE NOT WHAT A SURPRISE. I DO NOT KNOW WHY EVERY AGENT HAS A DIFFERENT ACCOUNT OF THIS. I DO KNOW MY DAUGHTER IS A SINGLE WIDOW MOTHER AND AMAZON MADE HER ANXIETY AND STRESS SO BAD SHE BROKE OUT IN EXAMA AND HAD TO BE PUT ON MEDICATION. I KNOW SOMETHING NEEDS TO BE DONE AS PROMISED INSTEAD OF THE LIES THIS COMPANY AND AGENTS TELL. THIS COMPANY HAS GONE DOWN HILL OVER THE LAST FEW YEARS AND IT WILL CONTINUE TO GO DOWN HILL BECAUSE OF THEIR LACK OF CONCERN FOR THEIR CONSUMERS. I DO NOT ACCEPT THE WAY THIS WAS HANDLED AND I WILL CONTINUE TO TELL EVERYTHING ON BBB BECAUSE AMAZON LIES AND THEY ARE RUN THEY HAVE NO REMORSE OR SYMPATHY FOR THEIR MISTAKES IN THIS WHOLE MATTER THAT STARTED ON OCTOBER 25TH AND JUST GOT MOSTLY CORRECTED NOVEMBER 13TH. I WANT WHAT A SO CALLED "SUPERVISORS" TOLD MY DAUGHTER THAT THEY WOULD DO FOR HER AFTER THIS SITUATION WAS CLEAR. THEY AMAZON "SUPERVISORS " SAID THEY WOULD GIVE HER 200$ IN AMAZON CREDIT SHE COULD USE TO GET THINGS SHE MAY NEED DUE TO HER MISSING OVER A FEW WEEKS OF WORK ALL BECAUSE OF 1 THING AMAZON KEPT MESSING UP ON SO THEY SAID THEY WOULD DO A 200$ COURTESY CREDIT FOR THE MISTAKES AMAZON MADE DURING THIS WHOLE ORDEAL SO AMAZON DO WHAT YOU SAID YOU WOULD FOR MY DAUGHTER AND I WILL STOP FILING COMPLAINTS. GOOD DAY!!!!
Complaint: 20857888

I am rejecting this response because:

*******************************************
Initial Complaint
Date:11/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Simply put, they refunded me then later sent an email saying I would be charged because I haven't sent the item back yet. O have gotten conformation via email that they received it and I provided a receipt from paying for shipping, which should've been free. I sent screenshots of the receipt and tracking so they have this info. When I reached out to them through chat support they told me I would receive a call within 3 to 5 business days. That never happened and then I eventually got charged again for the item. When I reached out about this they requested that I needed to provide ID, which is strange because I've never had to provide ID for any reason. Please not that I send multiple other items back at the same time and was refunded with no problem. This particular item was cheaper than most of the others so I don't know why they're making a big deal of this. I can't even use it. The last rep said that the package that I sent to them turned out to be empty which has to be wrong because I watched the *** Store employee wrap it up and slap a shipping label on it so even if that's the case it was in The *** Store's possession.
Business Response
Date: 11/14/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding refund for the returned item.

I see our team have noticed abnormal activity on your account hence we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

We have previously shared a secured link on Nov 4 which was valid for 6 days and now expired. I request you to please contact our customer support through chat or call at **************** so that our team will be able to share another link with you to upload the ID.

Once we receive it and verify the details, our team will be able to help you further. Please note: we are unable to generate/send another link for that verification through this platform. This can be requested by calling or chatting with our Customer Support.

I appreciate your cooperation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:11/11/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order Placed: 10/14/23 Item: Apple Watch Series 9 Amount Paid: $457.26 Order Number: 111-9365329-2180215 Shipped/Billed On: 10/22/23 Tracking Number: 1Z9WX3429082250752 (Last Updated: 11/11/2023)Description of Issue:I am writing to file a complaint against Amazon regarding an unresolved issue with a refund for a returned item. As a Prime member, I am *********** free two-day shipping and returns. I returned an Apple Watch, which Amazon has acknowledged receiving. However, my refund of $457.26 is being withheld until I provide an ID, as per a stated new policy regarding suspected fraudulent return activities.Details of Dispute:Upon inquiring about the delay in my refund, the Amazon representative, *****, was initially reluctant to provide information. After pressing for details, she disclosed that the refund is pending due to a new policy requiring ID verification because of abnormal activity observed on my account. This requirement raises concerns about the necessity and security of providing personal identification for a standard return process, especially when there is no prior history of fraudulent activities on my account.Resolution Attempts:Despite acknowledging the receipt of the returned item, Amazon has not resolved the issue satisfactorily. There is also a noticeable change in the availability of tracking information post my interaction with Amazon, which further adds to my concerns about the transparency and legitimacy of Amazon's practices and policies in this matter.Outcome Sought:I request the BBBs help to obtain my full refund of $457.26 without compromising my personal security by providing additional identification.Additional Information:The change in tracking information status following my complaint and the lack of transparency about Amazon's new policy are concerning, especially given the expected level of service for Prime members.
Business Response
Date: 11/16/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the returned order. I'm sorry for the inconvenience caused. I've shared your feedback with our team to ensure this is checked for the improvement.

We have successfully received your return and have processed a full refund on your original payment method on Wednesday, November 15, 2023 at 7:09 AM (PST). This refund of $457.26 will reflect back on your billing statement in 3-5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 11/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:11/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i bought a vacuum from amazon. it did not work correctly and now im being held up on return. i submitted return with package someone picked it up through their service and they will not refund my money
Business Response
Date: 11/12/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the delay in the refund for your returned order.

I request you to please help us with the registered email id and the name on your account where that order was placed as the details you have provided in this complain does not match your account on **********************.

Once we receive the above details, we'll be able to look into it and help you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 11/12/2023
the account is under ************************
it is possible it is also under ********************
name ***********************
113-5101861-6326611 is the order number
Customer Answer
Date: 11/12/2023
the account is under ************************
it is possible it is also under ********************
name ***********************
113-5101861-6326611 is the order number
Business Response
Date: 11/14/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for sharing the email and order#.

I see our team have noticed abnormal activity on your account hence we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

I request you to please share the requested details by visiting the secured link shared on your registered email id. Once we receive it and verify the details, our team will be able to help you further.

Rest assured, all personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

I appreciate your cooperation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 11/24/2023
this issue was not resolved. i messaged amazon and told them it was unresolved.
Initial Complaint
Date:11/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a black and ****** oven toaster. The web site said the color was silver or stainless steel. I called amazon and asked if the one i was o get was silver and she said yes. There was a picture of a silver oven in the displays and under the price and at the bottom spec's also said silver. I received a black one and never took it out of the plastic.I immediately closed the box and taped it.I called amazon and she sen me a return USP label.. I had about $26.00 in my gift card I used and they keep $6,99 for shipping. Right under the price of the oven it said free returns.They refuse to credit my gift card with this amount. They also wanted me to sent them a government ID showing my ID. They had me ID when I called them from a text. This was sent by email.
Business Response
Date: 11/12/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding the oven order and its return.

I've reported the issue to our team to avoid it in future and have issued $6.99 refund as Amazon gift card balance on your account.

Successfully issued GC to account.
Gift Card id: *******************
Gift Card value: $6.99

Your Current Gift card balance is now: $26.81 You may use this balance to place any order on our website.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:11/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon Seller Performance Team,I hope this message reaches you well. I am writing to express deep dissatisfaction and concern over recent events impacting my business on the Amazon platform. I believe these issues suggest market manipulation or training deficiencies, significantly harming third-party sellers. I have been selling beauty products on Amazon for years, and entering the crucial 4th quarter, I was shocked to discover that nearly all my popular beauty products were deactivated. This has severely jeopardized my business as I can no longer list or sell products in this category. A spurious complaint alleging a counterfeit Este Lauder product escalated the situation. Despite sourcing from reputable sources and using Amazon FBA for authenticity verification, the listing was deactivated, putting my entire business at risk. Compounding the challenges is a flaw in Amazon's return policy allowing customers to exploit loopholes, leading to a cascade of inauthentic product complaints. Although I've successfully proven authenticity in the past, the same documentation was rejected this time.Seeking clarification from Amazon's Account Health, I discovered inconsistency in policies, with unchanged Business Solution Agreements causing confusion. A representative expressed intent to help, yet I observed real-time gating of my listings and categories, seemingly in retaliation.Despite diligent submission of requested documentation, the situation persists, and I suspect retribution for raising legitimate concerns. I possess evidence of past successful resolutions, indicating a concerning lack of fairness, transparency, and consistency in Amazon's decision-making processes.
Business Response
Date: 11/14/2023
Hello,

We have reviewed this sellers account and require more information to complete our review.

We have requested the necessary information from the seller via email on 15 Nov 2023.

Sincerely,
Amazon.com
Customer Answer
Date: 11/15/2023

Complaint: 20857785

I am rejecting this response because I sent Amazon all the information I have pertaining to this issue. They asked for proof of purchase I sent them receipts. Please re-investigate why the other receipts for the same issue receipts from the same company were accepted and this one wasn't. The issues are identical. If Amazon is applying their policy equally across all cases than this receipt should be accepted like the last two examples I've attached with this BBB complaint

Sincerely,

*********************
Business Response
Date: 11/18/2023
Hello,

We have decided to reinstate this sellers listing.

We sent an email to the seller informing them of this decision on November 18th 2023.

Sincerely,
Amazon.com
Customer Answer
Date: 11/28/2023

Complaint: 20857785

I am rejecting this response because: I would like to know why my listings was disabled before the holidays which is a good way to eliminate competition. I've been a good partner throughout the years. I just want an explanation on why you guys would do this to me basically crippling my business for months? I appreciate you deciding to undo what shouldn't have been done in the first place. As you know it's to late in the session to send products in for the holiday to take advantage of the sales.

Sincerely,

*********************
Business Response
Date: 12/18/2023
Hello,
We are unable to reinstate ASIN B06XR2QKT8. This product has been identified as a sunscreen product that contains the ingredient Oxybenzone or Octinoxate. Sunscreen products that contain one or both of these ingredients requires a prescription in the ***************.To be considered for reinstatement, please upload a picture of the product packaging that shows the the product's ingredient list (such as the "Drug Facts" table) to the product detail page. For more information, please review *********************************************************************************************************************************************.
Thanks, Amazon.com Seller Performance
Initial Complaint
Date:11/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A few days ago, I ordered a ******* Galaxy Watch s6 , that came with a ******* Smart Tag, i bought 2 of those watches, after the payment, I was extra charged for 59 dollars, I requested assistance to cancel the order, no solution was given than reject the package at the time of delivery, that didnt happend because the delivery girl didnt want to take back the package, They are expecting me to return those tags, but it is impossible to me, since Ill leave ******* back to *********, I have no other option than complain here, since Amazon didnt give me a solution, This is the order number of the Tags, ; TBA309673183054 , Plus I didnt receive this package TBA309672277683 and I wanted to cancel it, they didnt want to help me with that as well, is ridiculous, I need help
Business Response
Date: 11/12/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding the delay and the refund for your orders. I'll share your feedback with our team for necessary action.

Upon checking on the provided order details, I see that the order with the tracking# TBA309673183054 shows successfully delivered and unfortunately we are unable to refund it unless we receive the items back.

I understand you have requested the delivery agent to take it back and it did not happen, I've escalated it to the concerned department to avoid in future.

The Return Window for that shipment is until January 31, **** (80 days left) from today. You may return it anytime during the window and once we receive it back, a refund will be issued.

Regarding, tracking# TBA309672277683, it is being returned back to us (as per tracking updates) and once it reaches back, our team will be able to look into it and help you get the refund.

I've also noticed that you have mentioned about extra charge for $59. I've checked on it but I do not see any additional payment received on your given order. I request you to please contact your card issuing bank for any help on that charge if you see any visible on your billing statement.

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 11/14/2023

Complaint: 20857736

I am rejecting this response because: after trying several times to return those tags , even attempting to do it as they told me to, wasnt possible, Im leaving ******* Today, how am i supposed to return those when I was just visiting for a few weeks, my main concern wasnt getting them by error, it was that the purchase of a watch included the tag, turns out that it wasnt , even worse, they said they reimbursed me the charge of the other order, they charged me the amount again instead, it is ridiculous

Sincerely,

*********************
Initial Complaint
Date:11/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11 Nov 2023, I attempted to cancel Amazon Kindle subscription. Amazon application doesn't allow the user to cancel the subscription. Then, attempted to login into the web based account to login and the website requires two factor authentication. The two factor authentication one time password (***) is sent to the phone number on the account which is a phone number I no long have access. Then, attempted to update phone number via the application and that to requires the **** I call Amazon and all customer service can do is point you to the two factor authentication recovery link. The link redirects to another page where you have to put a valid identification. I upload a driver license but the website is not working. Why can't Amazon send the *** to the email or create an another way authenticating an account? ********************** will allow you to continue to make purchases via the application but won't let you cancel anything. This system appear predatory and complicated to dissuade users from attempting to cancel subscriptions.
Business Response
Date: 11/12/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding the account and subscription cancellation issue.

When you have any active two-step authentication on the account and want to change the number and does not have access to the old one, our system requires a valid ID proof before we can remove the old number from the account and help you add a new one or disable the two factor authentication.

This is done to protect your information from any fraudulent access and I'm sorry that the process wasn't smooth at this time for your experience. I've shared your feedback with our team for improvement.

Upon checking on your account details, I see we have successfully verified the documents you have uploaded and disabled two-step authentication from your account. A confirmation email was sent on Sunday, November 12, 2023 at 2:19 AM (PST).

You should be able to login now and make any changes including cancellation or activation of any services. if you still need any help, you may reach out to us through email or chat or call. I appreciate your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************

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