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Ecommerce

Amazon.com
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 58,844 total complaints in the last 3 years.
    • 21,963 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today, I received a known expired product from Amazon(known due to the numerous reviews stating the product is expired). The product expired December of 2022, and again I received it today (placed the order this 11/8/23, received 11/11/23). I contacted Amazon online for a return, no returns allowed. I spent over an hour with customer service, for them to advise me they flagged my account for ALL future returns, and are required an ID to proceed with the return. Again, this is no fault of mine. My account has been in good standing. I tried to give them my ID, their website will not pull up on phone or laptop, nor with different web browsers. I then reconnect customer service, for them to tell me they escalated the issue, and I have to call THEM back in 3 business days to find out if I will get a return of my money/or even fix their issue of me not being able to provide my ID. This is a DISGUSTING was to treat customers, for a very well known issue. If I do not receive my money back, I will dispute this fraudulent charge through my bank. Please treat customers with more respect, when it is a widely known Amazon issue. I should not be trying to get back my $13.97, and spending over an hour on the phone with customer service,for them to do NOTHING. Please give me my money back, everything is tight.

      Business Response

      Date: 11/14/2023

      Hello ******,

      I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      We are sorry to hear about the issue you faced with the 'BIGOES | 6 Feet Long Meat Loops' purchased on our website.

      Upon reviewing, I see that our internal team has already reviewed the details and requested you to provide a government issued ID proof for further review.

      Please find below the correspondence email sent on November 11, 2023 at 3:52 PM (PST):

      "Hello,Thank you for contacting us regarding your order 114-9232946-7814626.

      Because we noticed abnormal activity on your account, we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

      How will you verify my identity?
      In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
      *************************************************************

      All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
      ************************************************************************************

      What happens when I submit my ID document?
      We will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

      What happens if I do not submit my ID document?
      You may continue shopping on Amazon, but you will no longer be eligible for a refund on the order 114-9232946-7814626. Also, you will not be able to investigate this order issue further.

      Who can I contact if I need help with this issue?
      You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service":
      *****************************************"

      Thank you for your understanding. We hope to see you again soon.

      Regards,

      Himaja
      Amazon.com
      *****************************

    • Initial Complaint

      Date:11/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased this item through Amazon July 23, 2021. This Strongway Garden Hose Cart has a 10 year warranty. The company acknowledges this. This item fell apart and is not repairable. I spoke to the company and was told they would issue a refund to me because they no longer carry this item. I was also told it take several days for the funds to reach my account. I called my bank and they told me that there were no refunds pending meaning that nothing was ever sent to my account. ******** requested I return the defective hose reel cart but I was responsible for shipping it to them. I shipped it to Northern Tool and **************************** which cost me $341.16 via **** September 13, 2023. Amazon said that they would reimburse me for the shipping once Northern acknowledged they received the item AND issued a refund. I have the shipping receipt (furnished below) and Northern acknowledged receiving the item. The money was supposed to be refunded to me through Amazon to my bank account from which it was purchased. I spoke with Amazon two or three times and was told they never received the refund from Northern. I spoke to Northern Tool and Equipment on two occasions, and was told they sent the funds back to Amazon. They told me that Amazon was withholding the funds. Below, Ive sent the information to you regarding this item. ******** has been giving me the runaround by telling me they sent the money back to Amazon. I no longer want the item or anything to do with this company. I just want my refund. Please let me know what else I can do. This is very frustrating. I feel that Northern Tool and Equipment was surprised that I shipped the item, as they requested, because of the high shipping fee.

      Business Response

      Date: 11/13/2023

      Hello *******,

      I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      We are sorry to hear about the issue you faced with the 'Strongway Garden Hose Reel Cart - Holds 5/8in. x 400ft. Hose' purchased on our website.

      Upon reviewing, I see that the order was placed on our website on July 23, 2021 with "Northern Tool + Equipment", a seller on our website.

      Due to the amount of time lapsed on the order, the order is no longer eligible to file a A-to-Z Guarantee for a refund.

      You can e-mail the seller using our Buyer-************************ and ask them to refund the return shipping fees or the item. Be sure to include a scanned copy of the receipt for your return shipping charges.

      You can find instructions on how to email the seller here:
      www.amazon.com/gp/help/customer/display.html/?nodeId=*********

      Thank you for your understanding. We hope to see you again soon.

      Regards,

      Himaja
      Amazon.com
      *****************************

    • Initial Complaint

      Date:11/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order date: Oct 11, 2023 Order # ***-1733841-8734667 Order total: $205.30 I did not like the performance of the item and decided to return it. Return was picked up by *** on Oct 13. Amazon received the return on Oct 17. Estimated time for return was showing as November 8th, come that date and nothing. Check again and it was moved to November 10, Come that date and nothing and no estimated time for refund. Reached out to Amazon and they are demanding an ID to confirm my identity to get my refund or I forfeit it. So they take the money and keep the item I send back. Not sure how they can do that. This refund is on the same account and original payment method that it was purchased on. They have all the information they need for refund.

      Business Response

      Date: 11/14/2023

      Hello,

      I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      We are sorry to hear about the issue you faced with your 'Apple Airpods' purchased on our website.

      I've reviewed the details and see that out internal team has reviewed your concern and requested you to provide a valid government-issued identity document for further review.

      Please find below the correspondence email sent to you on November 11, 2023 at 1:11 PM (PST):

      "Hello,

      Thank you for contacting us regarding your order 112-1733841-8734667.

      Because we noticed abnormal activity on your account, we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

      How will you verify my identity?
      In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
      *************************************************************

      All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
      ************************************************************************************

      What happens when I submit my ID document?
      We will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

      What happens if I do not submit my ID document?
      You may continue shopping on Amazon, but you will no longer be eligible for a refund on the order 112-1733841-8734667. Also, you will not be able to investigate this order issue further.

      Who can I contact if I need help with this issue?
      You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service":
      *****************************************"

      Thank you for your understanding. We hope to see you again soon.

       

      Regards,

      Himaja
      Amazon.com
      *****************************

      Customer Answer

      Date: 11/14/2023

       
      Complaint: 20858471

      I am rejecting this response because:

      You are not a government business and I don't feel comfortable providing an ID. When you go to a store and return the item with receipt and on credit card that it was purchased on, there is no need to provide an ID. 

      This item was purchased from same account and credit card that return is going back to, so there is nothing to identify. Either give me the refund or return the item I purchased back to me. 


      Sincerely,

      *******************************

    • Initial Complaint

      Date:11/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 23 I ordered a laptop for my granddaughter to go to college with. So they said it would be delivered in three to four days. On the October 28 I get a call from the Amazon delivery guy he says Im at your house but no one is home I said Im at work and dont get off until 10pm. He asked me if he could leave it on the porch I said yes, but when I got home nothing was there he never sent me a picture like they normally do when they deliver something and I have cameras all around my house I checked I never saw any Amazon truck that week around my house. So I contacted Amazon they told me to get a police report and I did and their still giving me the run around.

      Business Response

      Date: 12/10/2023

      Hello ***************************,

      I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB -I have provided the BBB with a copy of this message.

      I've reviewed your email regarding your issue with order #***-2342171-2773803.

      Upon reviewing I see that this charge for this order was disputed and it got chargeback, in this case, if you check your emails we sent out one regarding the charge being disputed for this order.

      In this case, to get this resolved for you, you would need to reply to that email sent by our team on Sunday, November 19, 2023 at 8:39 AM (PST) with the subject line: Charge Disputed for Amazon.com Order ***-2342171-2773803.

      However, we won't be able to provide any further information apart from this.

      I hope this helps! Have a great week ahead!

      Regards,
      ****************

    • Initial Complaint

      Date:11/11/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Amazon advertised to have an item delivered to me on 11/11/2023. As of 5:00pm CST, the item has not been delivered. When attempting to determine tracking of the item, I was informed it was due to the carrier delaying the shipment in transit. When I searched for the item on the carrier's website, it indicated that they never received the item from Amazon. Amazon has failed to meet the advertised item delivery time, and has refused compensation, or alternate resolution.

      Business Response

      Date: 11/15/2023

      Hello ****,

      I'm Pampati from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

      I'm sorry that there was a delay with the delivery on one of your order . It is certainly not what we expect our customers to go through.

      We'll look into this issue and ensure that this doesn't repeat .

      As this order is delivered successfully , we're unable to issue refund .

      We appreciate your patience and understanding.

      I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

      Regards,
      *******
      Amazon.com
      ***********************************

      Customer Answer

      Date: 11/15/2023

       
      Complaint: 20858422

      I am rejecting this response because:

      I do not believe for a moment that this will be looked into and ensured it doesn't repeat. Amazon has made it a point to not deliver products in their advertised timeframe to me.


      Examples are orders 112-1261966-6256266, 112-4028706-0356201, and 112-0277017-6065039. Each of which had refunds issued due to Amazon's negligence, so saying you can't issue a refund is untruthful, and blatantly misleading.


      Your assertion that this order was delivered successfully is also misleading, as it was NOT delivered by the advertised timeframe (please see attachments in BBB complaint), therefore unsuccessful.


      The item is listed as being shipped by Amazon, so Amazon is in complete control of their own logistics. As such, this failure to deliver in the advertised timeframe, is the complete fault of Amazon.


      I am expecting a refund of the product, and for my Prime membership fee for this month, as Amazon has not fulfilled the terms of the service I have paid for.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:11/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a customer of ********************** for four years now in the last four years that weve been purchasing my wife and I items from Amazon they never follow the directions. In the last four years of having Amazon, the drivers have only delivered to the right location four times. When I call and I do complain, they dont do anything about it today they did the same thing again they did not follow my directions whatsoever. My wife and I moved a month and before that we had prime membership and we canceled it because the drivers dont follow directions, so when we complain to customer service, they brush it off they dont do anything about it. Ive had phone calls with Amazon and they promise the world but they dont do anything its the same thing, so with us spending money on items I expect Amazon drivers to deliver it to the right location and follow my directions. I would them to look at all my previous complaints about all the drivers which they do have in the system. I would like to say this we got rid of prime because were not gonna pay money for the drivers that are not gonna follow **************. We would like to continue to purchase from Amazon because we like their products but if theyre going to continue to provide lousy service with their drivers, even our neighbors have said the same thing to us here into *************. We dont trust Amazon. my wife and I have another order that we spent over $100 on and we are both concerned that Amazon is not gonna do anything about it. My wife and I were out and when I got the notification that they delivered the last two items I looked at the picture and it wasnt in the right place and I know these drivers did not follow my instructions so I didnt go back and take a look so couldve walked away with our items. We are getting sick and tired of Amazon incompetent drivers. We want something done about it.

      Business Response

      Date: 11/15/2023

      Hello, 

      I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

      I'm sorry to learn about the problem with the delivery of your orders. It is certainly not what we expect our customers to go through.

      I request you to include in your response, atleast 3 order numbers that were delivered to same address and delivery instructions were not followed. 

      It will help our Logistics team to investigate the deliveries and work on a resolution. 

      We appreciate your patience and understanding.

      I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

      Regards,
      *******
      Amazon.com
      ***********************************

      Customer Answer

      Date: 11/15/2023

       
      Complaint: 20858421

      I am rejecting this response because: They are not looking Through all my past history of having Amazon at this prior address, which is Also, I was at ****************************************************************************. I asked them to go through all my Purchases I had in the last few years prior to this new address and they havent done it so Im very angry that Amazon is trying to brush it under the rug. If they go to my past history, they will see all the complaints Ive complained about the drivers look at everything I have ordered and they will see all their poor drivers messing up my orders

      Sincerely,

      Reverend *********************

      Customer Answer

      Date: 11/15/2023

      To whom it may concern at the Better Business Bureau and also Amazon. I have been a customer of ********************** for at least four years now as of October one of this year. My wife and I moved into a new location which we are at now ****************. 41D in ***************** prior to that we are at ***********************apartment two in *******, ** ***** I have been at this location for the last three years prior to my new address. If Amazon would look at my history of all my purchases that Ive made in the last three years, they will see that I have called in on many different times to complain about the drivers that are s******* up the orders. Also, they tell me theyre going to file a complaint against the driver and nothing is done about it. Its still keeps happening, so Im requesting the Amazon will go through my history in the last three years and see about all my complaints, Amazon directly about their drivers . 

      Customer Answer

      Date: 11/15/2023

      I dont understand why the Better Business Bureau, including Amazon is not looking at all my history through the company which I have requested from Amazon to do it doesnt make any sense because this has been a constant issue with them for three years and they have every single one of my complaints that Ive spoken To customer service when I called them everything has been marked down through their system so I dont understand why you folks are closing this when Im asking for an investigation of Amazon for the last three years

    • Initial Complaint

      Date:11/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had purchased an item from Amazon.com, the order details are as below-order id - ******************* email associated with the account- *************************** order date - Aug 14, 2023 I returned the item well within the return window but amazon is saying they didnt receive the item even though the app says amazon has received the item. I tried calling them multiple times, each time they made a new excuse for not refunding me the money and the latest being that they didnt receive the item. They asked me to share my personal government issued document to look into this issue which I dont feel comfortable with sharing. They acknowledged on the amazon app that they have received the item (screenshot attached to this complaint) and have all my payment details, I dont understand why they need my personal information now.

      Business Response

      Date: 11/16/2023

      Hello,

      We have researched this matter and can confirm that the dispute has already been resolved between Amazon and the card issuer. Therefore, we will be unable to reimburse the customer for this order.

      We sent a confirmation to their registered email address on 2023-11-16.

      Sincerely,

      ********

      Amazon.com

      =============

      Customer Answer

      Date: 11/16/2023

       
      Complaint: 20858371

      I am rejecting this response because:
      There is an open dispute between Amazon and and the credit card company. It hasnt been resolved yet. It was wrongly closed the first time so I reached out to the bank and they re opened it and looking at all the evidence I shared with **********************************************

      Customer Answer

      Date: 11/16/2023

      Please check the attachment for all the evidence and details on this transaction.

      Please note that it contains personal information so please DO NOT publish this to make this accessible for public to see the contents. 

       

      Thank you

    • Initial Complaint

      Date:11/11/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Vusa gift card from Amazon for $200. I had the package delivered to an Amazon locker so I could pick up the order. When I track the order in the app it states that the item has not been delivered, is running late and I can request a replacement or refund. Inhave contacted Amazon several times and receive a different response each time but all refusing the refund. One agent claimed it was delivered and I needed to pick it up. I don't have am option to pick it up because that would require it to show as delivered on my end which it doesn't. Another agent stated they cant refund it until 11/21 yet the app stares diffently. Another agent states that the item will be returned to Amazon on 11/09 and once received they would process my refund. That hasn't happened. I have screenshots showing that the package hasn't been delivered yet theu have not refunded me.

      Business Response

      Date: 11/12/2023

      Hello,

      I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      I'm sorry for the inconvenience caused regarding the **** gift card order delivery issue.

      I request you to please help us with the registered email id and full name on your account where the order was placed so that I can look into it and help you further.

      Looking forward for the details.

      Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

      We look forward to seeing you again soon.

       

      Regards,

      ********
      Amazon.com
      ***********************************

      Customer Answer

      Date: 11/12/2023

      the email is ********************

      *********************

      the order number is 114-1971481-8210611

      Customer Answer

      Date: 11/14/2023

      As of today, the tracking states the package may be lost.  Please see first screenshot attachment

      Yesterday I contacted customer service. See screenshot 2. This rep stated ot was lost and someone would contact me. No one did.

      I reached out again to customer service today. ****** states that I need to contact **** regarding the delivery. Amazon was the courier, not ****. The first screenshot also shows that its Anazon who is delivering the package. This further proves my point that Amazon isnot helping with my issue. They're now sending me to ****, who had nothing to do with my order issue.

      Business Response

      Date: 11/15/2023

      Hello,

      I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for sharing the order# and registered details on your account. I'm sorry for the inconvenience caused regarding the **** Gift card order. I've shared your feedback with our team to ensure this is checked to avoid it in future.

      Our records indicates that the order was successfully delivered to the locker however I do understand that on your end, the app shows it as "Lost". It must be happening due to some technical issue.

      I request you to please wait until Nov 21st. By this time, the tracking on the app should be updated or the order will be returned back to Amazon. If updated delivered, you will be able to pickup it from the locker else it will be refunded back to your original payment.

      If you do not see any updates by Nov 21, please let us know, we'll be happy to help you further.

      I appreciate your cooperation and patience.

      Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

      We look forward to seeing you again soon.

       

      Regards,

      ********
      Amazon.com
      ***********************************

      Customer Answer

      Date: 11/21/2023

      The date is now the 21st. I have waited as requested.

      I chatted with an agent he states it shows the item was picked up 11/07. 

       

      Again, this item was never picked **. ** order to pick up from a locker I need it to show delivered on my end so I can open the locker.

       

      Again, this agent is stating something different than every other agent. I am not getting the same information from anyone and have not received my $207 item. 

       

      I attached a screenshot that shows my conversation with ***** as well as a screenahot that shows the item is still running late. 

      Customer Answer

      Date: 12/01/2023

      I still haven't receuved the item. It's well past the 21st, the date you requested I wait until and I haven't ***** back.

      Business Response

      Date: 12/20/2023

      Hello,

      I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      I understand your concern regarding the delivery issue for the **** gift card order. I'm sorry for the inconvenience caused.

      Since the order hasn't been received, I tried to refund it back to your original payment method however unfortunately it failed.

      To help you on this, I'd like to offer this refund as Amazon gift card balance for $206.95. I request you to please confirm if you would like us to proceed with this option. Once your confirmation is received, I'll get this done for you.

      Looking forward for the confirmation.

      Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

      We look forward to seeing you again soon.

       

      Regards,

      ********
      Amazon.com
      ***********************************

      Customer Answer

      Date: 12/20/2023

      Hello,

      Yes, I would like to accept the refund in the form of an Amazon gift card.

      Customer Answer

      Date: 12/20/2023

       
      Better Business Bureau:

      Hello,

      Yes, I would like to accept the refund in the form of an Amazon gift card.

      Customer Answer

      Date: 12/20/2023

      Please refund to Amazon gift card

      Customer Answer

      Date: 12/20/2023

      Hello 

      I haven't received the refund to my gift card balance as promised.

      Business Response

      Date: 12/22/2023

      Hello,

      I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your confirmation to accept the refund as Amazon gift card balance.

      I've added $206.95 as Amazon gift card balance on your account. 

      Successfully issued GC to account.
      Gift Card id: ******************
      Gift Card value: $206.95

      You will be able to see this balance at checkout and it will be applied to any order you place with us (no restrictions).

      Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

      We look forward to seeing you again soon.

       

      Regards,

      ********
      Amazon.com
      ***********************************

    • Initial Complaint

      Date:11/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      November 7th, order placed through Amazon application. I pay for subscription, shipping, and items - that frequently come damaged. (Toilet cleaner leaking on food) boxes leaking liquids, fragile items packed in plastic shipping bags, that look like they were ran over)Order number 112-7124402-8415421 Placed November 7th, delivered November 11th.Amount $79.23 I requested a refund for the dog food [box unsealed, bag leaking food] / canned drinks [cans punctured leaking through box]They passed me to another associate, and then quickly stated I needed to upload government ID - due to abnormal activity on the account.I order the same things pretty much every month, and 9/10 times something is damaged/unusable.I would like a refund to the original payment method - as I intend to cancel my subscription immediately.

      Business Response

      Date: 11/12/2023

      Hello,

      I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      I'm sorry for the inconvenience caused regarding damaged order refund.

      Our team have noticed abnormal activity on your account hence they need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

      I kindly request you to please share the ** proof at the earliest so that we can help you get this resolved.

      How will you verify my identity?
      In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:

      *************************************************************

      All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

      ************************************************************************************

      What happens when I submit my ** document?
      We will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

      What happens if I do not submit my ** document?
      You may continue shopping on Amazon, but you will no longer be eligible for a refund on the order 112- ******* ********. Also, you will not be able to investigate this order issue further.

      I appreciate your cooperation on this matter.

      Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

      We look forward to seeing you again soon.

       

      Regards,

      ********
      Amazon.com
      ***********************************

      Customer Answer

      Date: 11/12/2023

       
      Complaint: 20858104

      I am rejecting this response because:

      Sincerely,

      ************************************

       

      They already have my health insurance documents for my discounted amazon prime - as I had state Healthcare. I'm not sure why they are asking for ID still (they resent the same message, and attached a statement they were responding to the BBB)

       

      They also sent the same email [response] to my email address.

    • Initial Complaint

      Date:11/11/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recently, I ordered a 17-inch plant pot ($25.43) from Amazon, and it arrived damaged. So, I returned the pot back to Amazon and received a refund shortly afterwards. However, on 11/10/23, Amazon charged me again for this same item that I returned. I called Amazon on 11/11/23, and the item was received by Amazon. But Amazon refused to refund this item. Amazon sent me an email containing the following, "We noticed abnormal activity on your account, we need your ID to verify the account holder before we can consider your request for a refund or replacement. We may also request additional information before granting your request"; Something does not seem right here. And I do not feel comfortable sending Amazon my ID for a simple return.

      Business Response

      Date: 11/14/2023

      Hello,

      I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      I'm sorry for the inconvenience caused regarding refund for the damaged order.

      I see our team have noticed abnormal activity on your account hence we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

      I request you to please share the requested details by visiting the secured link shared on your registered email id. Once we receive it and verify the details, our team will be able to help you further. 

      Rest assured, all personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

      ************************************************************************************

      I appreciate your cooperation.

      Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

      We look forward to seeing you again soon.

       

      Regards,

      ********
      Amazon.com
      ***********************************

      Customer Answer

      Date: 11/14/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

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