Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,742 total complaints in the last 3 years.
21,480 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amzon continues to delay, package deliveries for household, requesting a full refund for order number 114-2628780-6477024.
Business Response
Date: 11/11/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the delay in the delivery of your order. I'm sorry for the inconvenience caused.

Upon checking on the order details, I see the delivery date for your provided order was "unknown" at the time it was placed however we have shipped the order and it is estimated to be delivered to your address anytime by Nov 15.

I request you to please wait for this timeline. If you do not receive it, please write back to us on Nov ************************************************************ call support. Our team will be happy to help you further.

If the order is no longer needed, I request to please refuse the delivery or return it.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:11/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,I placed an order on 26th Oct on Amazon.com for 6 items that worth $2,812.94 (including tax). It was a gift to someone and I wanted it to be delivered before 28th Oct.After few minutes I receive an email that my Amazon account is put on hold because of an unusually activity and your order is cancelled. I contacted Amazon customer support and it asked me to provide necessary documents, so I uploaded my bank statement and driver's license to prove that I placed that order and account belongs to me but they responded they did not receive any documents.I also have an Amazon seller account because of this hold my seller account is locked as well and they hold my funds that is around $10,000. However my store is still active, I am receiving orders daily, customer messages and return request but I am unable to respond them because I am locked out from my seller account as well.It has been two weeks that I am calling Amazon customer support and accounts and login department daily to off hold my account but after two weeks of struggling they email me that they have decided to close my Amazon Buyer's account and they will not respond to further emails.It is so frustrating that I made a legit transaction and provide them all the documents and I have been selling with same account for more than two years and now they decided to close my account however I have provided them all the requested documents to prove that account belong to me.Please help me out to regain access to my account because ********************** is not helping and they close this account by mistake.Thank you
Business Response
Date: 12/21/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 12/21/2023.
Sincerely,
***
Amazon.com
Customer Answer
Date: 12/26/2023

Complaint: 20855021

I am rejecting this response because: I did receive an email from Amazon asking for the additional documents and I provided them and explained them that my account was locked because of misunderstanding and I am rightful owner of this account. They said you can expect a response within 24 hours but after five days I did not heard from them.
Amazon took more than forty days to ask for additional documents so that they can verify the account ownership and that delay leads to my Amazon store deactivation. Now I am waiting for them to first off hold my buyer's account and after that I have to contact seller support to reactivate my Amazon store. This is ridiculous that Amazon temporarily locked my out from my store for no reason and I was a professional seller for almost three years.
I want you immediately off hold my buyer's account and reinstate my selling privileges'.

Sincerely,
*******************
Noblemen Motors
Business Response
Date: 01/09/2024
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on January 09, 2024.
Sincerely,
****
Amazon.com
Customer Answer
Date: 01/15/2024

Complaint: 20855021

I am rejecting this response because: They asked me to provide utility bill and said that they will respond within 24 hours. It has been four days since I sent them the requested document but no one respond to that email. When I submit the document I receive an automated email that You sent an email to an address that does not accept incoming emails. Why they asked me to provide document via email that do not accept incoming emails?
It has been almost three months since my account was locked and I want my account unlocked asap.

Sincerely,

*******************
Business Response
Date: 01/31/2024
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Customer Answer
Date: 02/02/2024

Complaint: 20855021

I am rejecting this response because: I have a professional selling account on ********************** for the past three years with a same email address and got locked out as well. The details are provided are all legitimate and correct. I use ***** DEBIT CARD" ending in 3789 to make purchase that Amazon thinks as an unusual activity. It is a business Debit Card having same name as my Amazon store which is "Noblemen Motors".
I provided picture of the "Debit Card" showing last four digits (Front and Back both), I also provide Bank Statement associated with the Business Account and **** Debit Card, I even highlighted the transaction in statement which shows the purchase from same Debit Card and you can match the Card numbers. Bank Statement also have the same name as my Store and correct Address.
I also provided Oct-2023 Bank statement which shows Amazon disbursements received in the same account, Utility bill which is on my Nama and have same business address, I also provided my Driver's license.
I am requesting to please review those details I can assure you that these are all correct details and I am legitimate seller and since my Buyer's account is closed it locked my out from my seller central.
Please re-open my account so that I can resume my selling activities and withdraw the funds that are held on my account.
Sincerely,

*******************
Noblemen Motors
Business Response
Date: 02/02/2024
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 01/31/2024.
Sincerely,
***
Amazon.com
Customer Answer
Date: 02/06/2024

Complaint: 20855021

I am rejecting this response because: I have seller account with same email address and since you remove access of my Buyer's account my seller account is locked as well. My store got deactivated and my funds are held. I am requesting to unlock my seller account so that I can resume my seller activities and withdraw my funds. I have $ ********* funds stuck on seller account because when my buyer's account got locked ********************** remove payment method from my seller account as well and locked that account temporarily and I am unable to withdraw funds.
I am requesting to unlock my seller account so that I can withdraw my funds and reactivate my store to start selling.

Sincerely,

*******************
Noblemen Motors.
Business Response
Date: 02/23/2024
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Customer Answer
Date: 02/28/2024

Complaint: 20855021

I am rejecting this response because: I have a seller account with the same email address and it is temporarily locked out since you close my buyers account. There are $12,772.37 fund on my seller account and I am unable to withdraw those funds because I can not login to my seller central. I am requesting to unlock my seller central account so that I can withdraw my funds.
Sincerely,

*******************
Business Response
Date: 02/28/2024
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Useon the Amazon shopping website.
Sincerely,
****
Amazon.com
Customer Answer
Date: 03/02/2024

Complaint: 20855021

I am rejecting this response because: I am not asking for details on your investigation method, I don't care about my Amazon buyer's account but what I am asking is to unlock my seller central account.
I have been selling on Amazon for more than three years without a problem, all the details are legitimate. My seller account was temporarily locked because same email address is for my buyer's account. I have been requesting this for the past four months that unlock my seller account so that I can withdraw my funds and resume selling activities.
You guys closed my buyer's account unnecessarily, the transaction that trigger unusual activity was done myself, this is the first time that I purchase from Amazon and this is what I get.
I am requesting to unlock my seller central account please.

Sincerely,

*******************
Initial Complaint
Date:11/10/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon Seller account, "Medical Plus," trademarked under ****** Industries, was unexpectedly shut down 10 days ago due to an alleged affiliation with an account named ******************. I promptly contacted the affiliate, who provided a written statement with a signature affirming that ****************** was a separate entity from Medical Plus. Despite this evidence, the appeal process yielded no resolution, and when they contacted the same customer service, they were told that their account was affiliated with Phonelaps786. The language barrier with overseas customer service has hindered resolution, and the confusion persists due to the geographical separation between my business in Long Island and the affiliate's operations in Monroe County, ********. The closure has resulted in substantial business losses, and I am seeking assistance in rectifying this situation.
Business Response
Date: 11/22/2023
Hello,

We have reviewed this sellers account and require more information to complete our review.

We have requested the necessary information from the seller via email on November 22nd 2023.

Sincerely,

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 12/14/2023
I have been attempting to resolve an issue with Amazon for the past six weeks. My account has been wrongly restricted due to an accusation of affiliation with another account. Despite providing evidence such as no matching bank account, phone number, or address, Amazon claims the restriction is due to the same IP address being used. When contacting Amazon Seller support, I am consistently disconnected while waiting for a representative. I urgently need assistance in reactivating my account. I have submitted trademark paperwork for the account, but proving no affiliation with the accused account is challenging as the other person made their account without any supporting documentation. I am seeking a solution as I am running out of options.
Business Response
Date: 12/19/2023
Hello,

We have reviewed this sellers account and require more information to complete our review.
We have requested the necessary information from the seller via email on December 19th 2023.

Sincerely,
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 01/04/2024
My Amazon account was unexpectedly closed due to an association with someone who had a banned account, despite my adherence to all Amazon guidelines. This connection was based on a shared Wi-Fi connection. I believe this action is unjust and has resulted in significant financial losses over the past three months. I am distressed by this situation and seek resolution.
Business Response
Date: 01/09/2024
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 9th Jan 2024.

Thanks,
Amazon.com Seller Performance

Customer Answer
Date: 06/26/2024
My Amazon account was recently closed due to an issue with another company, Mina ********** which operates within the same building as my office and uses the same IP address. Despite submitting multiple appeals to Amazon, demonstrating that my trademark and business are distinct and providing individual leases for both companies, Amazon continues to reject my evidence and refuses to reactivate my account. This situation has caused significant distress, especially as Amazon is holding $1,300 of my funds.

Business Response
Date: 06/30/2024
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 6/30/2024

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:11/10/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased this order on 10/3/23. It arrived on 10/12/23. It arrived in two boxes, one box read 10 foot awning the other box read 6 foot awning. I reached out to the seller and let them know that they sent me two separate orders and that the 10 foot awning box was missing the nuts and bolts and canvas awning. I initiated a return since the order arrived with missing parts. The seller has only approved one box to be returned. Amazon has reached out to the seller several times asking for another shipping authorization return, however, the seller refuses to reply. I opened an A-to-Z complaint with amazon, but it was denied and closed out by A-to-Z complaints, which handles third party sellers, with no reason given. Amazon has since opened three more A-to-Z complaints. The last complaint was open yesterday. Amazon advised me that they would reimburse me for the return shipping, even though the purchased arrived with missing parts, but told me to wait until the seller provides me with the second return authorization. The boxes are large and heavy and can't be combined together.
Business Response
Date: 11/11/2023
Hello *****,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order. While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

I've reviewed the order and your account. I see an email was sent from our team on Monday, October 30, 2023 with Subject "Your Amazon A-to-z Guarantee Claim for Order 113-9617208-5287461".

When A-Z claim is filed our team investigates the issue and outcome on claim is shared with customers via email.

I request you to please check your inbox for the correspondence. Our team has provided return address of seller where you can return both boxes for refund.

Seller will process refund once they receive the product.

As per email, please return the order to the seller at the following address:
-- Return address
Midor ***, LLC
45 ***************.
****, ** ***** **

We recommend following these best practices to be sure that the seller receives your package:
-- Include the order number and any return authorization number on or inside the package:
-- Insure the package.
-- Use signature confirmation.
-- Provide your return tracking number and ship receipt to the seller.
-- Ship items via **** when the seller's return address is a P.O. Box.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 11/20/2023
Hi,
I mailed the awning in the two separate boxes that they arrived in. That are scheduled to be delivered to the address provided to me by the seller tomorrow, 11/21/23. I have since googled the address and it shows to be a residence. Not sure if they provided me with a bogus address.
So far I am out approximately $600 for the awning and $300 for the return shipping.
I did everything I was told to do. When will I get my money back? The awning arrived with missing parts, not sure why I had to pay out of pocket for the return shipping.
What is the next step?

Thank you,
*****
Business Response
Date: 11/22/2023

Hello,
We have reviewed the issue filed for the Order and noticed that the Buyer received missing items.
A full refund for the claim amount was issued to the payment method Buyer used to place the order 113-9617208-5287461.
-- Refund Date: 11/22/2023
-- Refund amount: $504.06
In summary, Buyer has been refunded in full for this order.
Business Response
Date: 11/26/2023
Hello,

We have granted the customers request for a refund.

We sent an email to the customer through their registered email address on 26th November 2023. This email confirms that the refund has been issued for $316.85 to the original payment method.

-- Refund Date: 11/26/2023
-- Refund amount: $316.85
In summary, Buyer has been refunded the return shipping fee.
Sincerely,
Amazon.com
Customer Answer
Date: 11/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:11/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received letter from TRS (debt collection) indicating Amazon.com Services *** trying to collect for a product purchased, paid by E-Check and payment returned due to account closed. I contacted Amazon several times as I did not order this item, they confirmed this order was not in my account nor any emails confirming order or delivery. **** was a scam and to ignore. I tried several times to get information on the account associated with Order #***-6319926-3687404.There is a fraudulent account with my name, and E-check written on an account that is not mine, and a drivers license that is not mine. A police report is pending for identity fraud, but Amazon said nothing on my account. I have requested several times for Amazon to research what account this order is associated with. Date 8/1/23. TRS Recovery said originator is Amazon but failed to give me an address, so please get this complaint to the correct Amazon location. Since this was ordered through a fraudulent account and charged to an account associated with someone else and was closed, there was no payment from my account.
Business Response
Date: 11/22/2023
Hello *****,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Id like to first offer my sincerest apologies to you. While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

To help you with this, I've worked with our internal partner team on your request. They have confirmed that have reviewed the complaint details and your account. They have requested for additional information.

Could you please confirm if you share the payment with someone else and if there any unauthorized charges on your account so we can review and assist you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

***********************************
Customer Answer
Date: 11/28/2023

Complaint: 20854364

I am rejecting this response because:

An update. Amazon has sent me 2 emails requesting additional information and documents which I have provided. Receipt was acknowledged and they said the internal team is reviewing. The latest email was yesterday. I am awaiting their response.

Customer Answer
Date: 11/28/2023

Complaint: 20854364

I am rejecting this response because:

An update. Amazon has sent me 2 emails requesting additional information and documents which I have provided. Receipt was acknowledged and they said the internal team is reviewing. The latest email was yesterday. I am awaiting their response.

Business Response
Date: 12/10/2023
Hello *****,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

To help you with this, I've worked with our internal partner team on your request. They have confirmed that have reviewed the complaint details and all the supporting documents which were provided and investigated the issue.

Our team has confirmed "We don't have any pending debt on any of the accounts".

As for the account details linked with order mentioned in complaint, for reasons of account security and confidentiality, we're unable to reveal the identity of the person or their account details. I'm sorry for any frustration this causes.

As you have confirmed that drivers license and e-check on that account were not yours and our team have checked all the details and we do not have any pending debt or on the other account.

By any means, if you have received the TRS letter in error, we recommend you to call TRS Recovery Services at ************** (Monday-Thursday 5:00 a.m. - 5:00 p.m. Pacific time, Friday 5:00 a.m. - 2:00 p.m. Pacific time)

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 12/11/2023

Complaint: 20854364

I am rejecting this response because:

amazon needs to contact TRS to close the collection on me, not put it back on me. I have contacted TRS many times and their response is amazon finds no unapproved purchases on my account so the collection remains open. Also, I have a right to know who fraudulently used my name. Not acceptable to withhold this information.
Initial Complaint
Date:11/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******* **** ********************************************************************* ************************* ************ November 10th, 2023 Better Business Bureau Subject: Complaint Regarding Amazon Seller Account Funds Withholding Dear Better Business Bureau,I hope this letter finds you well. I am writing to file a formal complaint against Amazon.com regarding the deactivation of my seller account and the withholding of funds owed to me. Despite my efforts to rectify the situation and comply with Amazon's policies, my account remains deactivated, and I have been unable to access the funds totaling $37,211.17.As a single mother of two children under 10 years old, the debt caused by this situation has caused me significant emotional and financial distress. My Amazon seller account sudden deactivation and withholding of my funds has exacerbated our already challenging circumstances.Timeline of Events:1. April 2022: I found ************************* on Fiverr, who offered his services as a freelance manager for Amazon Services, specifically for automating Amazon dropshipping stores.2. June 2010: I decided to give it a try and hired ************************* and his partner **** to manage my Amazon seller account. They were located in ********, and we communicated primarily through WhatsApp using the numbers *************** and ***************.3. ************************* explained that I needed an LLC and a ***'s Club account and membership to proceed with the dropshipping venture. He assured me that dropshipping was allowed by Amazon, and provided a link from Amazon's website to support this claim (***************************************************************************************************************************************************************).4. In July 2022 I granted ************************* and **** admin access to my seller account on **********************, allowing them to manage orders and handle day-to-day operations. They kept the Amazon account very healthy, No late shipments and answered all customer concerns in a timely manner. No customer was left unsatisfied. 5. Despite my trust in their expertise, it became apparent that the freelancers' actions violated Amazon's policies, leading to the deactivation of my account.6. I have invested significant time and resources into understanding the reasons behind the violations and have implemented comprehensive measures to rectify the situation. I have thoroughly reviewed Amazon's policies, implemented enhanced quality control measures, strengthened supplier relationships, and actively sought out educational resources to ensure full compliance with Amazon's guidelines.7. Despite multiple attempts to contact Amazon and request the release of funds, they have yet to comply. They explicitly stated that they will not release the funds to me.Since the deactivation of my account, the financial hardship caused by the withholding of funds has had a severe impact on my ability to provide for my children and meet our basic needs. The emotional distress resulting from this situation has been overwhelming, as I constantly worry about our financial stability and future.I kindly request your assistance in resolving this matter and ensuring that Amazon fulfills its obligations. I request that Amazon immediately release the funds owed to me. Additionally, I urge Amazon to improve their communication and customer service practices to prevent similar situations from occurring in the future.I have attached supporting documentation, including correspondence with Amazon and evidence of my efforts to rectify the situation. I kindly request that you thoroughly investigate this matter and take appropriate action to ensure a fair resolution.Thank you for your attention to this complaint. I trust that the Better Business Bureau will advocate for a just resolution and hold Amazon accountable for their actions. I look forward to a prompt response and a satisfactory resolution to this matter.Sincerely,******* **** The Luxurious Haven LLC
Business Response
Date: 11/12/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.

Regards,
Amazon
Customer Answer
Date: 11/21/2023
I am sorry I missed the 7 day window, I would like to keep this complaint open. Amazon stated that my funds would not be released and that their decision was final. Attached in the email sent in June of ********************************************** to prove to them all of my documents of my appeal and I gladly complied. I did everything they asked and they still denied my funds. Now they replied on BBB stating my appeal is under review? That is simply NOT true! They know what they did was wrong and that's why they are not being honest.
Business Response
Date: 11/29/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.
Thank you,
Amazon.com
Business Response
Date: 12/06/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 6th December, 2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 12/15/2023

Upon checking my email there is not an email where they are requesting any documents from me. Nevertheless, all documents have been submitted during my complaint and before as well directly to them.

Please advise,

Amazon is requesting documents that I have already submitted.

What are my next steps now? They are giving the run around!

Please advise,

******* ****

Business Response
Date: 12/21/2023
Hello,

We have completed the review of the seller account. We sent an email to the seller's registered email address on 11/29/2023 confirming that funds will be disbursed on the next settlement date.
Initial Complaint
Date:11/10/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had requested a return for 2 infant swaddle/sleep sacks. I selected return by pick up. Items were left on ****** in amazon prime package with a note advising of tracking numbers. Driver who picked up the return package also took my baby carseat base which is my property and not part of the return. I have notified amazon as well as the courier who was contracted by amazon that my property was taken by the driver . They have left me without means of transportation for my infant. And i am looking for compensation for the purpose of replacing my babies carseat as well as all other losses incured due to their negligence
Business Response
Date: 11/12/2023
Hello ******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

It was concerning to hear about that carrier picked up one of your personal product which was not meant for return.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

I've reviewed your account and I see that the issue has been escalation to internal team. Please note that due to proprietary nature of business, we won't be able to share the details of investigation methods.

In this case we are not able to take additional actions or compensate.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

***********************************
Initial Complaint
Date:11/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FALSE AND MISLEADING CLAIMS ON WEBSITE. "rated to last up to ****** hours! ..... bug lights run reliably for decades!" Mine failed in two years, less than ****** hours. Amazon refuses to provide warranty replacement. **************************************************************************************************** LED Bug Light. Ordered on November 21, 2021 Order# ***-1394090-4811461 Requested warranty replacement from Amazon, refused.
Business Response
Date: 11/11/2023
Hello ******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order #***-1394090-4811461.

I'm sorry to hear your  Un-Edison A19 LED Bug Light didn't work out. We accept the return of merchandise as long as it's returned in new condition within the return window. It looks like the return window for the product ended on December 22, 2021 as order was placed on Sunday, November 21, 2021.

Because more than 30 days have passed since you received this item, we can no longer accept a return or create a replacement.

Our returns procedures state that within 30 days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund.

Since your item worked for less than ****** hours, we recommend you to contact the manufacturer for any assistance with warranty, replacement, or refund information. You can find the manufacturer's contact information here: ********************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 11/13/2023

Complaint: 20853925

I am rejecting this response because:
1. Amazon did not address my issue of FALSE AND MISLEADING ADVERTISING ON THEIR WEBSITE: "rated to last up to ****** hours! ..... bug lights run reliably for decades!" Mine failed in two years, less than ****** hours.

2. The website link Amazon provided does not provide the contact information for the manufacturer.

Sincerely,

*****************************
Business Response
Date: 11/13/2023
Hello ******,

Thank you for your response!

In continuation to our correspondence, as the product is outside 30 days return window we won't be able to accept return.

We recommend you to please contact the manufacturer for assistance and you can get the details from product page under "Warranty & Support". Their contact information should be in the product manual or on the packaging for the item.

Most manufacturers list contact information online. You may want to try doing a web search to find *********** phone number or website.

Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 11/14/2023

Complaint: 20853925

I am rejecting this response because:
I repeat as follows:
1. Amazon did not address my issue of FALSE AND MISLEADING ADVERTISING ON THEIR WEBSITE: "rated to last up to ****** hours! ..... bug lights run reliably for decades!" Mine failed in two years, less than ****** hours.

2. The website link Amazon provided does not provide the contact information for the manufacturer. I am unable to contact the manufacturer, and Amazon continues to waive all responsibility for identifying who that is and how to contact them.

Sincerely,

*****************************
Initial Complaint
Date:11/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon customer service employee refused to provide me with the seller or manufacture information after I informed them my autistic child fully ate an entire dry erase marker at school. Im concerned of the long term effects however will not know since Amazon is refusing to provide me with contact information. This is an urgent health care matter and I need help.
Business Response
Date: 11/11/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand you would like to know the manufacturer or seller details of the "Dry erase markers".

Currently I see this item is sold by "liqinkolstore" on our website. If you would like to know any details of this item, you may contact them directly using the following link.

*********************************************************************************************************************************************************

(select Ask a question > An item for sale > Other > contact Seller).

Once the seller receives your query, they will get back to you within 3 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:11/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered items from Amazon on July 22, 2023. Here is a list of my purchases; Wig $126.60 #***-7345200-356426, Gazebo $787.01 #***-4707409-4249800, Necklace $166.69, ***-4331173-2617033, Necklace $25.31 #***-3225333-8790645 the total purchase was $1,105.61. I applied for a loan through Affirm and was approved. Affirm conveyed that they payed the loan to Amazon. Amazon can't locate the money. I've been going back and forth. My last effort to resolve this issue was November 6, 2023. I was going through the situation for the 12th time and asked the agent about the history of my complaints he said that there weren't any. I possess a letter from Affirm with a 0 balance. Received a fax number from Amazon and no has received anything. So, I request the fax number again and it was different from the two previous numbers. Amazon has not been customer friendly. It's terrible no one at this company can resolve this matter. I did send a payment to Amazon in the amount of $970.00. After communicating with Affirm they informed me that they paid Amazon I owned Affirm the $1105.61. So, I asked for the money back from Amazon and once received sent the check to Affirm. I sent the statement of the payment I made to Amazon and they refunded me.
Business Response
Date: 11/16/2023
Hello ********,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Id like to first offer my sincerest apologies to you. While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

I understand you're concerned about Affirm payments and to help you with this, I've worked with our internal partner team on your request. They have confirmed that have reviewed the complaint details and responded as below:

"Hello,

Order ID: *******************
Order Placed: Saturday, July 22, 2023
Delivered on - Sunday, July 23, 2023
No order related contacts

Order ID: *******************
Order Placed: Saturday, July 22, 2023
Delivered on - Wednesday, July 26, 2023
Customer was educated and advised to contact Affirm on 13 October.

Order ID: *******************
Order Placed: Saturday, July 22, 2023
Delivered on - Saturday, August 5, 2023
No order related contacts

Order ID: *******************
Order Placed: Saturday, July 22, 2023
Delivered on - Monday, July 24, 2023
No order related contacts

Customer used Affirm as the mode of payment for all these orders. All the orders were delivered on time and no returns were initiated. She must be with an agreement with Affirm to payback periodically. Amazon does not owe her any money at this point for these orders. She will have to contact Affirm to get her payment details.

Affirm Customer Support number(US): *************** (toll-free)*

Affirm US helpcenter: ********************************** "

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

***********************************

Customer Answer
Date: 11/17/2023

Complaint: 20853738

I am rejecting this response because:

Sincerely,

***********************

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