Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  1150 S Columbia Ave Campbellsvlle, KY 42718-2465

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  Amazon.com

  1245 E Washington Ave Ste 300 Madison, WI 53703-3040

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  Amazon Fulfillment Center

  3350 Laurel Ridge Ave Ruskin, FL 33570-5526

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  Amazon.com

  1516 2nd Ave Seattle, WA 98101-1543

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to liquidate my remaining inventory on my Amazon Seller account. ********************** Seller has no way of doing this if the inventory is fulfilled by the merchant. A request that I sent to a representative in October for assistance in this matter has gone without reply; and each of my complaints to them have resulted only in requests for more information which I am unable to obtain.

  Customer Answer

  Date: 11/16/2023

  Amazon Seller has closed my case as of November 15, despite having been reported to the BBB.  I have received no further communication from either BBB or Amazon Seller in regard to this matter.  I must now escalate this complaint to the national level if possible.

  Business Response

  Date: 12/06/2023

  Greeting from Amazon Services,
  
  As per your message, we see that seller has questions related to terminating their selling account.
  
  Please note that Amazon requires a waiting period of 90 days after your last order before you can close a selling account.
  
  Seller had the following orders in the last 90 days, so the selling account cannot be closed at this time:
  
  Order date /  Order details / Order Status
  10/21/2023 / 111-0986807-9043423 / Shipped
  10/23/2023 / 112-5178184-4315404 / Shipped
  
  Kindly ask the seller to wait 90 days after the last sale to ensure the A-to-z Guarantee claims period is honored.
  
  For more information on the steps to take before closing a seller account, kindly visit the Help Page:
  ********************************************************************************
  
  Seller can terminate their account by using this tool:
  ***************************************************************************
  
  Thank you.

• Initial Complaint

  Date:11/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item about 2 months ago, returned it back to amazon about 1 month ago too. They refunded me after confirming my return, they don't ever refund without getting the item scanned at a return facility, anyways, now they charged my card again saying they refunded me too early. I've attached all the details of the order below.

  Business Response

  Date: 11/17/2023

  Hello,
  
  I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience you've experienced with regards to order#***-7478337-4530638.

  After careful review, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.
  
  All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
  ************************************************************************************
  
  In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
  *************************************************************
  
  Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.
  
  Thank you for your patience and understanding in this regard.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  *********

• Initial Complaint

  Date:11/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered three different kinds of vitamins from Amazon. When they came in, 2 of them had tampered seals. I refuse to use that because of unknown things that could happen to them with a tampered seal. When trying to return it I was told they did not accept returns of this item. I was told that in order for them to give me a refund, I had to upload a picture of the open vitamins with my name and date. I did that. Then, they told me I needed to send them personal information (drivers license). I do not feel comfortable sharing personal information like this when my item was damaged. I had to buy a new product and I am at a loss of money because I do not want to share my drivers license online to **********************.

  Business Response

  Date: 11/14/2023

  Hello Autumn,
  
  I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
  
  Im sorry to learn that you received the items in damaged state from order ending in ****. It is certainly not what we expect our customers to go through.
  
  For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.
  
  Please rest assured that any information provided by you, is handled according to our Privacy policy.
  
  If you have already uploaded the *** please allow the specialist team 2-3 business days to respond to you.
  
  Please rest assured that we have taken the feedback regarding this.
  
  We appreciate your patience and understanding.
  
  I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  Najam
  Amazon.com
  ***********************************

  Customer Answer

  Date: 11/14/2023

   
  Complaint: 20860791
  
  I am rejecting this response because: I refuse to submit my drivers license online to ********************. I offered to return the items but wasnt given  the chance so I want a refund.

  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned a pair of jeans (Wrangler women's cowboy cut slim fit black jeans) to amazon in a package with another pair of jeans *******) and received a refund for the ****** but not a word on the return process for the Wrangler jeans. When I called (Sunday 11/5), the woman on the phone checked and said they received the Wrangler jeans as well and said she was issuing me a refund and should take 3-5 business days. I have gotten no updates or any refund all week so I called again today and explained my return and prior phone call where I was transferred to someone saying that I have to fill out a form with my government information in order for the refund to be processed. I did not understand why I am having to provide my own identification information to a company that has it as well as my card information so that I can get a refund of $54.99 plus tax so I called again, was transferred, and told that they need to investigate my identification. When I asked why, I was not really given a response other than that I won't get a refund without filling out the form and providing my government ID.

  Business Response

  Date: 11/14/2023

  Hello ****,
  
  I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
  
  Im sorry to learn that you did not receive refund for one of the orders you returned recently. It is certainly not what we expect our customers to go through.
  
  For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.
  
  Please rest assured that any information provided by you, is handled according to our Privacy policy.
  
  We have taken your feedback regarding the Identity proof submission.
  
  I assure you that a refund will be issued as soon as return is received and processed.
  
  Thank you for your patience and understanding.
  
  I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  Najam
  Amazon.com
  ***********************************

• Initial Complaint

  Date:11/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item from Amazon over a month ago which was sold by a third party and recieved a different item of a much cheaper value. Amazons refund window and sending back a return is 30 days but they missed the window even after confirming recieving the return. I contacted Amazon directly about the return and now they are requesting my drivers license be uploaded to them. I feel this is an extreme breach of privacy to receive a refund for them sending me the wrong item and I do not wish to comply with that but they are withholding my refund and the item.

  Business Response

  Date: 11/14/2023

  Hello,
  
  I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience you've experienced with regards to order 114-8809346-2184243.

  After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.
  
  In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
  *************************************************************
  
  Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.
  
  Thank you for your patience and understanding in this regard.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,

  *********

• Initial Complaint

  Date:11/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon deliveries have been missing, late, and delivered without reviewing instructions for nearly a year. Ive submitted multiple previous complaints with to no avail. Today another delivery went awry. The driver didnt follow instructions, then attempted to enter the building without my permission. I told him no but he entered anyway. I pushed him back and repeated for him to leave but he didnt listen. He threatened me and berated me before leaving. Called me honey told me to call the police then take a nap. I do not pay for services to be dismissed, ignored, and subsequently threatened. The police were called and a complaint filled. Officer ********************** number 202. He informed me I have a civil lawsuit on my hands. I do not have the funds to fight in court. *** addressed this issue with the landlord, police and the local housing ombudsman. Nothing has been done and now I feel completely unsafe in my apartment. Im frustrated, and fed up. I need help to resolve this. Im not sure if this is an apartment issue, a city issue or an Amazon issue. The apartment manager has ignored my previous complaints and not paid me the credits theyve already agreed to for these persistent ongoing issues. Please help me.

  Business Response

  Date: 11/14/2023

  Hello ********,
  
  I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
  
  Im sorry to learn about the problem with deliveries of your orders. It is certainly not what we expect our customers to go through.
  
  I want to assure you that we take such complaints seriously and we ensure that appropriate actions are taken.
  
  In order to investigate this further, I request you to include a tracking number or order number of the package which was being delivered by the driver, in your response to this email.
  
  This will help us locate the order and determine the delivery station, this delivery was assigned to.
  
  We appreciate your patience and understanding.
  
  I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  Najam
  Amazon.com
  ***********************************

  Customer Answer

  Date: 11/14/2023

  114-8813100-1245803
  

  the tracking number is listed above.

  Customer Answer

  Date: 11/14/2023

  Im writing with an update.
  
  I want all to know that the late deliveries are no longer an issue. 
  
  I want to focus on this:
  The Driver did not have my permission to enter the building.
  
  He overstepped boundaries by pushing past me to get in after I expressly told him no.
  
  After telling him no several times I pushed him. He then threatened me.
  
  He used unprofessional language.
  
  Delivered 3 packages for 3 different people without following their or my instructions.
  
  The experience was unprofessional and my safety was at risk.
  
  I am a person with a disability. That is why delivery is so important. Its an important aid. 
  
  Building entry is between Amazon and the building management company/building owner. I am a tenant, not an apartment employee. Ive attempted several times to get your drivers key to the building with no success in an attempt to rectify this issue.
  
  ********** have been called and a report filled. Multiple calls to their office can in before mine for the same reason.

  That Is all for now. I will update again after Amazon calls me today. Thank you.

  
  

  Business Response

  Date: 11/28/2023

  Hello ********,
  
  I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
  
  What you describe in your email sounds very unpleasant. Please accept my sincerest apologies. When you're having to invest so much time and effort into taking advantage of the convenience of online shopping, it takes away the convenience factor.
  
  I'm conducting a comprehensive review of your recent delivery to identify any areas for improvement. Once complete, I'll be forwarding my findings to the appropriate leadership team to ensure we improve your future experiences.
  
  At Amazon, we pride ourselves in being the worlds most customer-centric company. Regrettably, the driver didnt meet that standard. We consider deliveries made by Amazon to be a vital portion of our business, and handle this type of feedback seriously. *** personally provided the details that you shared with the ******** Service Provider for immediate improvement.
  
  In addition to our internal investigation, we encourage you to contact the police if you feel unsafe or require immediate emergency assistance so they can investigate. We'll happily cooperate with the police as part of their investigation and in relation to any steps they'd like us to take.
  
  The police can contact our Law Enforcement Response team directly using the following email address: ******************************************
  
  Please be advised this email address is only for police correspondence and any emails sent by non-law enforcement personnel will not receive a response.
  
  I hope this helps.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  Najam
  Amazon.com
  ***********************************

  Customer Answer

  Date: 12/02/2023

   
  Complaint: 20860637
  
  I am rejecting this response because:
  
  Amazon ignored months of complains before this one. Theyve wasted months of my time. They are treating me like an unpaid employee while they rack up billions in sales over the weekend alone. They closed my account during Black Friday. A move that would only negatively impact me. They continue to ignore the fact that their driver overstepped boundaries, entered my property without permission, made me unsafe, and threatened me. They have ignored my disabled status and refuse to acknowledge it or any of my complaints. They refused to reopen my account until I agreed their drivers would be safe delivering to my address when the driver is the one who hurt me. Calling yourself a customer centric company then doing what Ive listed is in direct conflict with your words. Amazons actions and words do not align. Theyve proven that by how theyve treated me. 
  

  They have wasted months of my time by making me jump through unnecessary hoops like spending hours on the phone, hours in their in app chat, weeks of emails that bounce from one employee to another. At every communication correspondence Ive spoken to at least 5 different people yet nothing happens to correct their egregious error.
  

  The issue stands. They have done nothing to correct it. The actions theyve chosen have made it all so much worse. I planned to cancel services this year but they automatically charged my card before I could cancel. A news headline that wasnt relevant for this conversation until now. 
  

  They are abusing power, actively hurting me and expecting me to not only pay for the service but be quiet about their mistakes. This company is owned by one of the richest men in the world. Youre being paid to do a job youre not doing. I have evidence. What I dont have is endless time and money to hold them accountable. It is my deepest hope the the BBB will be able to right this wrong. 
  

  thank you. 

  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON 10/28/23 I purchased video backseat monitors from amazon this item for $645.52. One of the monitors doesn't work. It only gets video no sound. I called Amazon to see if I can get a replacement rather than just a refund they said that was not possible OK so I decided I would just send it back because its too expensive for me to buy another one and wait for my return, and I get a letter from them for the first time Ive ever seen it, which asked me to send them identifying information from the government from the government file. I dont feel comfortable doing that they know who I am.II would like to get my money back. Return this item before the end date because theyre trying to scam me maybe by saying they delay it so then itll be past the date I can return it they say if I return it without giving them the identification they wont pay me my money back, these items are brand new.1 of: Seventour ****" Video Player(2*pc). Agift for my son and wife for Christmas. Here is the letter H This is as much of the letter from Amazon I can write due to the limit and characters Thank you for contacting us regarding your order 113-9403604-5625067.Because we noticed abnormal activity on your account, we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.How will you verify my identity?In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:************************************************************* What happens when I submit my I What happens if I do not submit my ID document?You may continue shopping on Amazon, but you will no longer be eligible for a refund on the order 113-9403604-5625067. Also, you will not be able to investigate this order issue

  Customer Answer

  Date: 11/13/2023

  Because of how troublesome the idea of sending my personal information from a governmental source is to Amazon, I decided to try to fix the malfunctioning monitor. I was able to use the settings and find a place where it said reboot to factory settings. I did that and the volume which was not Available previously is now working in any case I did this in my home plugged into wall and that Wi-Fi rather than the Wi-Fi in the car because I needed an hour to figure out how to get to where this particular item was so if the screens work, I wont be returning them if they work . I. Anceled the return.On the other hand  I still would like information about this new because Ive never had it before. In all the years. I worked with Amazon process where they require you to send in some type of government ID in order to validate who you are. They validate me every time I call in with the name of my Account my email address associated with the account my billing address associated with the account my telephone number associated with the account so its not clear to me why theyre asking this information and as you can imagine One would be quite concerned giving government information to a private company who knows how it could be used despite their claims that its all confidentialthank you for your attention 

  Business Response

  Date: 11/15/2023

  Hello ******,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order. 
  
  I've verified what you have informed and see that you have to upload the Identity proof as mentioned by account specialists. I would request you not to worry as the information is safe.
  
  Unfortunately I do not have an option to bypass this. I hope you would understand the situation.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************

  Customer Answer

  Date: 11/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a camera lens from Amazon on September 26h, 2023. I returned the lens on October 5, 2023. I've called Amazon several times and kept giving me the go-around. The first told me that after they received the lens they would refund me. Then they told me that on November 11, they would refund me. Today, they told me that I needed to submit my id in order to receive my refund. They themselves have already told me they have already received the item back. I am not sure what the hold-up is. The Amazon customer order is *******************. The tracking information of the *** package is attached. Please help me.

  Business Response

  Date: 11/17/2023

  Hello,
  
  I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience you've experienced with regards to order#***-7667159-5281859.

  Upon review, we see chargeback has been filed on the order and confirmed that the dispute in question has been resolved in your favor. No refund is due.
  
  Please contact your card issuer for more information about reimbursement for this purchase.
  
  Thank you for your patience and understanding in this regard.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  *********

• Initial Complaint

  Date:11/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased item during sales back on July 12th. Estimated delivery later that month.4 months later, while I'm still waiting for delivery of item, I go away for 3 days. By the time I come back my 4 month old order was cancelled due to payment issue ( Had to put money in the account for transaction ). Order price was ****** during sale. Non sale price $641..I contacted customer service and asked if i could be pricematched on the item since It absolutely wasn't fair that I waited 4 months and amazon couldn't wait more than 3 days for me to update payment.As you can see in posted screenshots the rep at the time told me That i would be reimbursed the difference upon delivery.I ordered item, putting myself under unnecessary financial stress, but resting assured that I would get $250+ difference back.Then item gets delivered ( 90+lb computer chair ).I contact customer service who tells me to wait until the next day at 7pm.I bring in and assemble the chair with a friend since I am disabled with a spinal chord injury.I get very busy for a few days so didn't have time to contact amazon on the 9th itself.Today i contacted them and they said sorry about our previous reps. but they misinformed you and we can't price-match but we can refund the item after a return. ( meaning refund can take up to a month !! ).I told them that was unacceptable and to transfer me to management. Rep said it would be pointless to but said they would and closed chat on me instead.If I returned the item, not only would it take up to a month for me to get my money back, I threw away my old chair and the packaging for this one. SO I am now left without a desk chair. And I don't have packaging for the return. Top off the fact that I can't fit it in my vehicle or even disassemble it alone since i am disabled I physically cannot return this 90+lb item.

  Business Response

  Date: 11/13/2023

  Hello ***********************,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding the price match issue.
  
  I apologize for the inconvenience that you've experienced in this case.
  
  I would like to inform you that unfortunately we'll not be able to price match for any item in any case as per the policy we have.
  
  However, I'll surely take this as a feedback from you and will forward it for review.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  Arun
  Amazon.com
  ***********************************
  
  

  Customer Answer

  Date: 11/14/2023

   
  Complaint: 20860531
  
  I am rejecting this response because: You did not respond to any of my concerns.

  Your team lied to me twice and coned me into buying the product

  And because i am disabled i cannot physically return it.

  What is amazon going to do about it
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 11/15/2023

  The company did not assess anything ? They said they will take my complaint as feedback ? IS THIS A JOKE ? How is this an acceptable resolution in any way shape or form ?

  Customer Answer

  Date: 11/19/2023

  I put an order for a $599 office/gaming chair during prime days back on July 12th for ******. 4 months later my order was still not sent. I go away for 1 weekend and amazon cancels my order because my card got declined. ( Obviously since it had been 4 months since my order I had to put money on the account ). I contacted amazon saying it wasn't really fair to cancel an order I had been waiting 4 months for and if they could price match my original order price. Rep said he could only issue a price match once the order was put in and delivered. I told the rep I really didn't have $700 to spend but I had him confirm that I would get a $250 +/- refund on the chair once it was delivered. He confirmed, I ordered and paid ****** instead of ******. Once delivered I re contacted amazon who told me I had to wait until the next day after 7pm to ask for my refund. The packaging was damaged since it's a 90lb item in a huge box and delivered by a single person who had to drag it up my driveway. I assembled the chair ( which has a defective armrest ). waited a day or 2 and then contacted amazon for my refund. They told me sorry but you have been misled by our 2 previous associates and we cannot pricematch. You have to return the item, disassembled and in original packaging. ( packaging is unusable since it was damaged by carrier ) And i'm disabled and had to have a friend come to help me assemble the chair so that is not an option. I then start a return on amazon since the item is defective to top all this of. As I press the start return I get a pop-up window asking me if I would like to keep the item for a partial refund and if yes amazon will call me. I pressed yes, talked with an agent named ****** who explained the process to me, filed my request and said to wait a day or two for the reply telling me how much the partial refund was and I could accept or refuse it then. That same evening, I get a message telling me that amazon doesn't offer partial refunds. What ??

  Business Response

  Date: 11/28/2023

  Hello ************;Corellou,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I apologize for the inconvenience and I completely understand your concern in this case.
  
  However, as per the policy and update from the team, you'll need to return the item for a refund and unfortunately we'll not be able to price match for any item in any case.
  
  Also, the previous correspondence doesnt correctly reflect our current procedures at this time.
  
  I appreciate your understanding in this matter.
  
  Regards,
  
  Arun
  Amazon.com
  *****************************

• Initial Complaint

  Date:11/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have returned an item back to Amazon over a month ago. Received an *** confirming the return and the refund was processed. Then today I got charged for said item and received an ***il from Amazon stating that because I didnt send the item back, I was being charged again for it. I contacted customer service and was on the phone for half an hour, only to be told they need me to send a copy of a **************** issued ID. I feel like this is outrageous only to process a refund for an item thats in their possession. I feel uncomfortable sharing my ID and worry about identity theft.

  Business Response

  Date: 11/14/2023

  Hello,
  
  I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience you've experienced with regards to order 113-5245925-3434609.

  After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.
  
  In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
  *************************************************************
  
  Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.
  
  Thank you for your patience and understanding in this regard.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,

  *********

  Customer Answer

  Date: 11/15/2023

   
  Complaint: 20860523
  
  I am rejecting this response because: the item has been returned to Amazon. I am no longer in possession of this product. Amazon has both my money and their item.

  I was never made aware, prior to placing a new order, that a government issued ID would be required to process returns, or I wouldnt have bought it.

  I understand its a new process but I firmly believe this should have been communicated to customers so wed be aware that this could be requested in the future, and therefore take that under consideration on whether or not Id want to continue to shop on Amazon.

  At this point, Id like either my refund or the product thats been returned sent back to me. I shouldnt have to pay for something that I dont even have. 
  

  Attached is a photo that shows the item has been returned so I dont even understand how I got charged again for it out of the blue.

  As mentioned before, I dont trust Amazon to receive and store such an important document so I will not be providing any form of ID. Please issue me a refund or send the product back to me.
  
  Sincerely,
  
  ***************************