Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,781 total complaints in the last 3 years.
21,921 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 19th 2023 I ordered an item. The item did not function properly and I requested a return. I returned the item on or around July 15th, well within the return window. Amazon claimed they never received it and would not be issuing credit. I paid $313.34 for the item and receive no credit with no effort on their part to help me resolve the issue. I asked them for help in providing the return tracking information since they provided the return label, but I receive no response. On September 13th 2023 I ordered a pair of automotive speakers. I opened the package and they were not what I was expecting. I immediately requested a return and returned the item well within the 30-day return window. After a couple weeks, I contacted Amazon because I had yet to receive my refund and they assured me the refund would be processed promptly. After a couple more weeks, I received an email from Amazon stating that what was returned was an older version of what they sent and they would not be issuing me a refund. I asked for clarification, pictures, or the item returned to me so I could investigate myself, with no response. This item was $710.37. After repeated attempts to get them to send the item back to me for inspection, nothing has happened. On October 1st 2023, I purchased and received a cable modem/router. Upon delivery and opening of the package, I discovered that it was not going to work for my application and I promptly requested a return and returned the item. After contacting Amazon about having not received a refund, they sent an email saying that the item they received back from me was not the same item sent and they would not be issuing a refund. They also inform me that they discarded the item I sent back to them, assuring me they would not be able to return it to me. I paid $216.51 for that item.Two of the items were sold by a third party. The speakers and the modem were paid for with my Amazon card, so I haven't tried to resolve that way.
Business Response
Date: 11/13/2023
Hello Skyler,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that the item was never scanned and processed at our returns center. This should have been investigated by the carrier. You have not contacted us after August 16, 2023 regarding the order.

Unfortunately its too late to take any action in this case.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
**********************************;
Customer Answer
Date: 11/13/2023

Complaint: 20859676

I am rejecting this response because: when I tried to get help with this matter before it was "too late to take any action in this case", I got no help. What I wanted Amazon's help with was the tracking number THEY GENERATED so I could get help from the carrier. I never received that help. I never received any help. Regardless however, this is only one of three items Amazon has denied refunding after I sent the item back, and even denied sending two of the returned items back to me so I could investigate myself.

Sincerely,

*************************
Customer Answer
Date: 11/14/2023
It seems that Amazon simply ignored the 2nd and 3rd complaints which were included in my initial complaint statement. Amazon has acknowledged receiving the items but claim that the items receive were not what I received, which is patently untrue. All of that correspondence happened after the August date when we stopped communicating about the item in the first complaint. Just to clarify also, we stopped communicating about that because they absolutely refused to provide me with the tracking information that they generated and I used to ship that item back. We did not stop communicating because I gave up we stopped communicating because they refused to help. So again, I don't believe that they're declining getting two of the items back, but simply chose to ignore those items to maybe plead ignorance. I genuinely don't know, as that sounds relatively silly for a multi-billion dollar company to do.

Skyler

Customer Answer
Date: 11/14/2023
Amazon only responded to 1 of 3 issues, completely ignoring over $1000 worth of what amounts to theft.
Business Response
Date: 11/16/2023
Hello Skyler,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

The tracking number is issued by **** When you ship the item back, its processed by our returns center. Unfortunately in this case it isn't scanned by our returns center.

Only *** will be able to know where the item was delivered exactly. While now its too late to take any action as the return time is long passed and been very long since you contacted customer service.

We will not be able to issue refunds post return time. We wont get the option to issue refund.

I'm sorry once again for the inconvenience this has caused.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 11/16/2023

Complaint: 20859676

I am rejecting this response because: Once again, Amazon is completely ignoring the other two issues in my complaint and only addressing the one they can "not do anything about". I put that face and quotes because obviously I don't believe that, but putting that specific complaint aside for whatever reason, they have not even acknowledged the subsequent to complaints. Which seems pretty clear to me is completely on purpose. Because they know they're completely in the wrong. I want a full refund for ALL THREE of the items they've essentially stolen from me.

Sincerely,

*************************
Initial Complaint
Date:11/12/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a car bra through Amazon from a seller and the product is deffective and mal fitting. I've contacted both the seller and company and they will not give me any compensation. The seller requested photos and then argued with me, a claim was opened with Amazon's "A to Z" process and they still wont give me anything and have closed my claim. I'm being told by Amazon'd agents that I would get a full refund and even some of the supervisors but nobody wants to confess that they've said it. I spoken with a supervisor to have the calls pulled for reference and that still has not been done. ***** is a supervisor who informed me of the process but his word returned void, ***** told me that I would get a full refund and this has not happened, Ive been in communication with them since October 28th and now they're starting to lie and avoid the fact of me getting a refund. Pictures have been sent and then the seller offered to take the item back if I paid for shipping, take a 25% restocking fee off of my return and ship it in an expensive method with insurancr included. The story keeps changing; however, the attached photos show the product not fitting or designed like it was advertised. The seller asked for me to work with them and for a full refund, this w as done but not to their liking and they have not followed through, this is in black and white and shown in an attachment.Order number 113-8470258-0949067
Business Response
Date: 11/13/2023
Hello,

Thank you for taking the time to provide us with additional information regarding claim on order 113-8470258-0949067. Upon further review, we have decided to reverse our original decision and ***** the claim in customer favor. On this order, customer have now received a total refund of $79.49 back to their original payment method.
Sincerely,
Customer Answer
Date: 11/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as the refund is processed as stated.

Sincerely,
*****************************
Initial Complaint
Date:11/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was promised two refunds: $82.89 and $28.37. I was given neither. I have spent more than one hour this morning with ten (!) different reps on the chat, sent a screenshot of previous text, and they cannot/will not satisfy my query they merely pass me from one rep to the next.
Business Response
Date: 11/13/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand you are supposed to be issued refunds for the orders.

The email address provided in the complaint doesn't have an Amazon account. I would request you to please use the account email address and provide order numbers so that we can help you further.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
**********************************;
Customer Answer
Date: 11/13/2023
I responded to Amazon with correct email address
Customer Answer
Date: 11/18/2023
Despite sending all the relevant photos to Amazon of prior chats guaranteeing me that for one refund the item did not need to be returned, and for the other item they have promised an amount they did not refund, I am still receiving ridiculous emails from them telling me to send back the item and NOTHING regarding the other refund. They are stalling and feeding me nonsense. Please let me know what and when happens next as I am growing increasingly angry and tired of dealing with them.
Thank you.

Business Response
Date: 11/22/2023
Hello ******,

I've checked and see that a full refund of $24.37 was issued for the tissues in the form of a gift card.

You might have already received an email regarding the same.

I hope the issue is already resolved.
Regarding the digital subscriptions :Our customer service team originally went through and processed a refund for the last charges on the subscriptions acorn TV, ESPN+, IFC Unlimited, and Topic. Based on the conversation you had with **************** after that point, I have refunded an additional 2 months of ESPN+, IFC Unlimited, and Topic and one additional month of Acorn TV.The refunds including what has already been done are as follows:Topic - $5.99 x3 IFC Unlimited - $5.99 x3 ESPN+ - $9.99 x3 ********** $6.99 x2 Please note that this is an exception to our policies and I would highly recommend setting up parental controls on your devices as we will not be able to refund any additional or future charges for subscriptions as per our policy.
We look forward to see you soon.

Regards,

Praveen M
Amazon.com
*****************************
Initial Complaint
Date:11/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11/11/23 I contacted serveral people from Amazon phone and chat because the item they sent me is busted. I ws asked to provide them with my id which os not usually asked. They refuse to give me a refund on a busted item. I don't think it's right I need to provide my id now either.
Business Response
Date: 11/13/2023
Hello ********,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn that you received the item in that condition and that you were asked to provide a government issued Identity proof, in order to help with the refund.

For certain orders, Our Specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy.

I can only suggest you to return the item for a full refund. I see that the return authorization was created on Sunday, November 12, 2023.

As soon as return is verified and processed, a full refund will be issued against the order.

For more information on Return policies, you can view our website Help page using this link:

**********************************************************************************************************************************************

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:11/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was approved on the phone by Amazon customer service for a return of a kids game I received that was damaged upon arrival due to missing parts of the game. I sent the game back via label provided by Amazon and tracking shows item was received. Amazon has now kept the item and told me over the phone they are refusing to process my refund unless I give them unnecessary personal information like a passport or drivers license that contains picture of myself. Scammers!!!! Shame on you Amazon!!!!!
Business Response
Date: 11/14/2023
Hello ******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn that you did not receive refund for an order #***-6275701-2949814. It is certainly not what we expect our customers to go through.

Upon reviewing, I see that the return authorization was created on Sunday, October 15, 2023 and item was returned on November 7, 2023.

Once an item is returned, it can take up to 30 days to process the return and issue a refund.

As soon as return is verified and processed, a full refund will be issued against the order.

All returns do not necessarily take 30 days for processing and if a return is processed sooner a refund will be issued accordingly.

For certain orders, Our Specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information provided by you, is handled according to our Privacy policy.

For more information on Return policies, you can view our website Help page using this link:

**********************************************************************************************************************************************

Thank you for your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 11/14/2023

Complaint: 20859493

I am rejecting this response because:
Again untrue information. The item was received via tracking so I called to check on the refund. It wasnt until that point when you ALREADY HAD THE **** that you then sent me a threatening email stating you would not refund my money unless I give you more personal information about myself. I also spoke to customer service online where they stated they wanted a drivers license or passport to refund my money for the DAMAGED **** YOU SENT ME AND APPROVED FOR RETURN AND NOW ARE IN POSSESSION OF. Shame on you for your threat Amazon.
From your email to me:
What happens if I do not submit my ID document?
You may continue shopping on Amazon, but you will no longer be eligible for a refund on the order

Sincerely,

**************
Customer Answer
Date: 11/14/2023
I do not want my name posted on your website
Customer Answer
Date: 11/15/2023
This is the email they are sending me privately. Again they are telling you they are refunding my money but privately they are saying without additional private information they will not. Its a scam and I dont want my private information sent out to scammers!!!!!
Initial Complaint
Date:11/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed 2 orders on Oct 25th, 2023 for delivery to an amazon locker. the delivery was late and i was advised i could obtain a refund since it was late. I was told i was unable to get a refund and had to wait for delivery then i could cancel. Once it was finally delivered on the 28th, i reached out to cancel the order and have it returned. I was told then i had to wait again until the 31st for it to be picked up from the locker. the 31st came around and it has never shown as delivered in my app, nor has it shown picked **. I called in the weekend of the 5th and was told it was being picked ** in 24 hrs and i would get a refund. Now it is the 12th and I've still not received the refund and I have been told still they will not push a refund but i can only take a gift card credit. I have talked to 20+ people at amazon and cannot get a refund on items i NEVER TOOK INTO MY POSSESSION.
Business Response
Date: 11/27/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I am only able to issue refund to the gift card. If its acceptable, I can issue refund for both the orders which are not received by you to the gift card balance so that you can use it for future orders.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:11/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For order 113-4186713-7237037, buyer provided the incorrect address. and buyer opened az claim case. the item was returned back to **. Per amazon policy, the original shipping fee is not refundable. we also used amazon shipping service. Amazon should not refund the original shipping fee. Please reimburse us the original shipping fee
Business Response
Date: 11/16/2023

Hello,
We have reviewed the issue filed for the Order and noticed that the Seller was debited for the Claim since the item was returned to them as undeliverable.
We have issued a credit to the Seller for the Original shipping charges on 11/16/2023.
In summary, Seller has been credited with USD 21.79 pertaining to original shipping charges.
Initial Complaint
Date:11/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a big order on Amazon and then decided to return everything since I had a change of direction on wanting to start a t shirt business. Upon returning 16 items most of them were refunded immediately. There were other bigger products that took 2/3 weeks to refund. There is one item left of my account that has yet to be refunded even though it has reached the *********************************************************************************************** because of abnormal activity on my account. I dont understand they refunded everything else including the bigger items but want me to now send my ID to verify myself to refund my last $30? I dont feel comfortable doing that when they have my original payment method on file. Just refund my money? Theres confirmation they received my item back but think its okay to not refund? I will be deleting my account after this issue is handled because this whole process has been long and frustrating. I understand it was a large order to have sent back but thats my right to return within the 30 day period.
Business Response
Date: 11/19/2023
Hello ****,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order ending in #****. It is certainly not what we expect our customers to go through.

I have reviewed the complaint and correspondence related to order in question. We're unable to issue a refund against this order as required details were not submitted to our specialist team.

For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.

Please rest assured that any information provided by you, is handled according to our Privacy policy.

Thank you for your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:11/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered some stuff from them and they delivered it to a *********** which isnt mine I have a gray home. They refuse to give me the money back or redeliver the product. All I want is my refund. The email to the Amazon account is ************************
Business Response
Date: 12/05/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We do apologize for the inconvenience you've experienced for the Order ID: *******************.

Moving forward, we have successfully issued the refund for the order you did not receive.

Refund Total: $36.45

Funds will be credited to the customers original form of payment and may take 3-5 business days to process.

We look forward to seeing you again soon.

Regards,
Praveen M
Amazon.com
*****************************
Customer Answer
Date: 12/12/2023

Complaint: 20859290

Hello Im responding to the message, so In October 31st they said they would process a refund which I never got because then I got an email saying that they wouldnt be able to process the refund. I attached the deliveries picture because the total was $70 but I ordered two things which the first one they delivered to the right address on the 27th my house is gray and has plastic white chairs in front. In the second delivery they did on the 28th they delivered to a *********** with different types of chairs and theyre still not wanting to refund me. I will attach the email for the 31st where they said they requested for the refund and the last email for November 8th and the 10th where they said they will not refund or issue a replacement at this point I do not want a replacement I just want my money back. I will also attach the delivery pictures so you can see its different houses.

Business Response
Date: 12/29/2023
Hello,

We have denied the customers request for a refund of USD ***** on order 111-9079501-7137868.
Customer Answer
Date: 01/18/2024
I want my refund
Initial Complaint
Date:11/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon only issued a partial refund of $635. They only issued me 332. Also on another item they did not refund my vitamins that I cannot return back they said and will not issue me a refund unless I send my ID which I dont feel comfortable doing.
Business Response
Date: 11/13/2023
Hello ******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn that you did not receive a refund for #***-1627810-3208252. It is certainly not what we expect our customers to go through.

Upon reviewing, I see that the return authorization was created on Sunday, October 29, 2023. Once an item is returned, it can take up to 30 days to process the return and issue a refund.

As soon as return is verified and processed, a full refund will be issued against the order.

All returns do not necessarily take 30 days for processing and if a return is processed sooner a refund will be issued accordingly. I request you to kindly wait until return is processed or until November 20, 2023.

For more information on Return policies, you can view our website Help page using this link:

**********************************************************************************************************************************************

I assure you that we will review previous conversations and if any incorrect information was provided to you, our colleagues will be coached accordingly.

I request you to include the order number for Vitamins in your response to this email.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Amazon.com is BBB Accredited.