Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon

  4400 12th Street Ext West Columbia, SC 29172-3300

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  560 Merrimac Ave Middletown, DE 19709-4652

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned several items almost one month ago: Ive been a prime member for over a decade and have spent THOUSANDS!! I refunded some items right when I got them as colors were off from pics.literally brand new not even opened. Amazon confirmed they received items, but WONT refund MY money until I submit govrmenet id. What?? Excuse me? You have my info my mailing address my everything, and *** want more? Thats fraudulent youre receiving brand new items but also not refunding customers. This is FRAUD. Give me my money.

  Business Response

  Date: 11/14/2023

  Hello *****,
  
  I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
  
  Im sorry to learn that you did not receive refund for your orders #***************** and #*****************. It is certainly not what we expect our customers to go through.
  
  I understand that you have already returned the item and that you are being asked to submit ID for verification.
  
  For certain orders, Our Specialist team requires a government issued identity proof to investigate the order in question.
  
  Please rest assured that any information you provided is handled according to our Privacy policy.
  
  We have taken your feedback regarding the Identity proof submission.
  
  Thank you for your patience and understanding.
  
  I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  Najam
  Amazon.com
  ***********************************

• Initial Complaint

  Date:11/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently netted $1,370.66 in sales. Amazon took $900 of that and when I asked why they said it could be for a lot of reasons, but they refuse to tell me why. It is not storage (I'll tell you why in a second) it is not FBA fees and there are no other fees I've incurred that would total $900. :That is my first complaint. Two weeks later they took -$214.66 and and they called storage fees. The only problem is I do not have that much product that I have ever accumulated that much storage fees AND the fees are only from 11/4 to today. Considering I just sold 106 pieces of my largest product which has been on my account for MONTHS and my fee for one week has NEVER been -$214.66 I'm sure they are just coming up with phony fees. I had lover $500 left (after they took the $900 for no good reason, but before they took the $200) and now I only have $300 (which means that in less than 30 days they have taken $1,100 and WON'T TELL ME WHY OR HAVE INFLATED THE ***** I called and asked for my money and they said no. They originally said i would get paid on the 8th, then they said the 12th They are just going continue to come up with fees and reason to take my money so they don't have to pay me! PLEASE TELL THE ATTORNEY GENERAL TO GO AFTER THEM PLEASE THEY ARE A SCAM

  Customer Answer

  Date: 11/15/2023

  they are still doing it. They took $900 from my earning and said it was to cover my $39.99 monthly subscription fee. That is a lie because the subscription fee was already paid for the month. After that I was owed a little more than $500. After I filed the complaint they took another more money for no reason and now after I filed the complaint i've only got 284. THEY CHARGED OVER $200 IN STORAGE FEES FOR 9 DAYS!! THEY HAVE NEVER DONE THAT BEFORE. I a couple of weeks ago I was owed $1100. They took $900 and said it was to pay a $39.99 monthly fee! does that make any sense to you? They took $900 and said it was to pay a $39.99 monthly fee!  They took $900 and said it was to pay a $39.99 monthly fee! 

  They took $900 and said it was to pay a $39.99 monthly fee!  They took $900 and said it was to pay a $39.99 monthly fee!  They took $900 and said it was to pay a $39.99 monthly fee! 

  I know I keep repeating it, but I need help here. Please! please please help me. They have new product that I sent in, but they are angry about me reporting them so they are REFUSING TO LOG IT IN AND SELL IT. THey have lost my product and to me to F$$K Off. Refusing to pay for it. 

  I just want my $1,100 back! please! in the original complaint I sent the email in which they said they kept $900 of my net earnings to pay for the $39.99 monthly fee. THey charged me $200 for storage after I sold half my product. Even when I was over my storage limit they never charged me more than $35 per MONTH, now that I have sold my product and I am less than half of my storage limit they charge $200 for NINE DAYS. I told you in the original complaint that they were just going to keep charging me until there was nothing left. I started with a NET amount DUE OF $1,100. right now I have less than $300. PLEASE HELP ME!!!!!

   

   

  Business Response

  Date: 11/27/2023

  The seller's concern was investigated thoroughly and there is no balance or recent transactions showing for the seller account at this time.

  Customer Answer

  Date: 12/09/2023

  Hello, the problem has not been resolved. I am actually receiving retaliation from AMazon because of the complaint. At the same time I filed the complaint I sent in new product to be put on the site for sale. They took the product (I have submitted evidence that they received it from their site) and the customer service rep I spoke with said that they are keeping the product and they want a receipt for it so they can just give me the money I paid for it back instead of putting it up for sale so I can make money. They still have several hundred dollars of mine that they are keeping and refusing to give to me. They say they are just going to keep it and just keep adding new fees until the money is gone.  I made $1,100 from sales of my item, i have not RECEIVED A DIME. Please help me, Please help me! 

  Now they are taking the product I send in and keep that for themselves too

  Business Response

  Date: 12/26/2023

  Hello,
  
  In order to research this adjustment, please reply to this email with the date and amount of the fee.

  Thank you,
  Payments Specialist
  Amazon.com

  Customer Answer

  Date: 01/02/2024

  I responded separately, but the first  fee they took was ***** they took $935 and said it was to pay for the $***** fee. When I asked why they didn't give me the remaining amount back. The did not respond. The other time was that I sent in product to be put up for sale. They refused to put the product up for sale and have refused to pay me for it. Please let me know if you need anything else.

  Business Response

  Date: 01/22/2024

  Hello,
  
  I am unable to locate an active Seller account under the e-mail listed on BBB. However, I was able to locate an account with the Shipment ID ************ provided. The e-mail address provided does not have access to the account whose the Shipment ID ************ belongs to.
  
  I have looked at the payment reports for the account with the Shipment ID ************ and and the transactions listed have a Transaction Type listed, and they are all explained.
  
  FBA Storage fees for the month of October, charged on November 8, 2023 is $214.66
  FBA Long Term Storage fee for the month of October charged on November 21 is -$32.12
  Monthly subscription fee for the month of November charged on November 24 is -$22.42
  FBA Storage fee for the month of November charged on December 8 is -$111.80
  FBA Long Term Storage fee for the month of November charged on December 21 is -$48.43
  FBA Storage fee for the month of December charged on January 8 is -$110.08
  
  Plus the account was charged for order fees, which is on each order, as well as Return fees and Liquidations fees.
  
  If the Selling Partner still has questions about a specific transaction, please request the Selling Partner to provide the Transaction date, the amount charged, and the transaction type listed.

  Customer Answer

  Date: 01/29/2024

   
  Complaint: 20861046
  THE EMAIL IS **********************
  DO YOU KNOW THAT YOU HAVE NOT PAID ME ONE DIME ALL OF 2023?

  DO YOU KNOW THAT EACH TIME I GET MONEY THEY HOLD IT  BEYOND THE 30 DAY PERIOD AND EACH CUSTOMER SERVICE PERSON I SPEAK WITH STATES THAT IT IS COMING?

  DO YOU KNOW THAT AMAZON WAS ****** THAT I FILED THE COMPLAINT WITH THE BBB AND THEY REFUSED TO PUT MY SHIPMENT UP FOR SALE. THEY THEN SAID THEY WOULD PAY ME FOR IT, THE AMOUNT IS LESS THAN THE VALUE OF THE SHIPMENT. 

  DO YOU KNOW THAT THEY still HAVE NOT PAID ME FOR MY STOLEN SHIPMENT.

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 02/01/2024

  Greetings from Amazon.com

  Dear Better Business Bureau,

  We have started the communication and investigation and we have created the Case ID: ***********.

  Please inform to the selling partner that any follow up can be done to the respective Case ID: ***********.

  Best Regards,
  

   

  Business Response

  Date: 02/10/2024

  Greetings from Amazon.com
  
  Thanks for reaching out to us. We recognize how crucial it is for their business to get all questions answered.
  
  The Case ID: *********** is open and proactively being worked.
  
  Please inform to the selling partner that any follow-up question can be done through this Case ID: ***********.
  
  **************************************************************************************************************************** (Seller Central sign in required)
  
  Best Regards,

  Business Response

  Date: 02/23/2024

  Hello from Amazon Services,
  
  Your request is being reviewed by our internal team, and it will be addressed as soon as possible.
  
  This is an ongoing investigation, please follow up case ID ***********, our internal team will provide resolution through this case.

  Thank you.
  

  Business Response

  Date: 02/25/2024

  Greetings from Amazon.com,
  
  The seller's situation has been resolved within Case ID: ***********. Have the seller review the information provided within Case ID: *********** and review the Payments report within their ** Seller  Central account for confirmation of the disbursement of funds.

  Customer Answer

  Date: 02/27/2024

  I did finally receive the disbursement after continued attempts. 

  I'm grateful for the assistance of the BBB. This is a pervasive problem with them. I hope it will never happen again. 

   

  Thanks!

   

  ***

• Initial Complaint

  Date:11/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ***/***** I am contacting you regarding an issue that I have with an amazon regarding the order number 113-8384292-2928218. In order to allow me to return the item Amazon is requiring me to provide my sensitive personal data and photo of my ID for their internal verification.(amazon email attached) After that they will consider whether they will allow me to return the item or not.I kindly would like to ask for support in this unusual for me situation.May I hear back from you by email?

  Customer Answer

  Date: 11/13/2023

  I have returned items by using *** (Amazon has arranged the pick up service)

  Please see proof of return receipt.

  although I have returned Amazon still might block the return of money due to their request of my ID and private documentation.

  Business Response

  Date: 11/14/2023

  Hello *****,
  
  I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
  
  Im sorry to learn that you did not receive refund for your order 113-8384292-2928218. It is certainly not what we expect our customers to go through.
  
  I understand that you have already returned the item and that you are being asked to submit ID for verification.
  
  For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.
  
  Please rest assured that any information provided by you, is handled according to our Privacy policy.
  
  We have taken your feedback regarding the Identity proof submission.
  
  Thank you for your patience and understanding.
  
  I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  Najam
  Amazon.com
  ***********************************
  

  Customer Answer

  Date: 11/14/2023

  Dear Amazon Team and BBB
  Your team can inspect the package before issuing me a refund, I do not have anything against that. 
  Please see attached photo of the content of the package.
  However since the refund is asked to the same method of payment (credit card) there is no need to share a scan of my ID and any other private data.
  I won't change my decision regarding sharing with you my documents.

• Initial Complaint

  Date:11/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I tried to return a product back in July 23. Amazon has since received the item and refuse to refund me if I dont upload my ID. I dont feel comfortable uploading my personal information to a portal. I have proof that Amazon did receive the item back in August 4. I want my refund.

  Customer Answer

  Date: 11/13/2023

  Regarding this complaint, can you give them the email ************************* I realized that was the email associated with my Amazon account for that specific order and not this current email. 
  
  Thank you.
  

  
  

  Business Response

  Date: 11/14/2023

  Hello Phat,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble your had with the order.
  
  Unfortunately I was unable to locate your order. I would request you to please help me with the order number using the account email address so that I can help you further.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************

  Customer Answer

  Date: 11/14/2023

   
  Complaint: 20861029
  
  I am rejecting this response because:
  
  I sent them the order number and email address associated through their separate inquiry. Thanks.
  
  Phat
  

  
  

   

  Business Response

  Date: 11/15/2023

  Hello Phat,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for the information.
  
  I've checked the order and see that we have received a counterfeit Airpods in return. Unfortunately we do not have an option to refund unless until we receive the correct item. 
  
  I also see that our Specialist Team has asked you to submit the *** Unfortunately we do not have an option to bypass. I see that its now too late to take any action on the order as the return time has long passed.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************

  Customer Answer

  Date: 11/15/2023

  BBB,

  Just close this, the return window has passed. 

• Initial Complaint

  Date:11/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Below listed two orders placed at amazon.com, for gift cards. The products were expected to be delivered on Friday 3rd Nov 2023, but delivered late on Nov 4th 2023. I wanted to use them for gifts on Saturday morning, but couldn't as they were delivered around noon. As I have no more need for these I requested for return and refund for these. The product description says, its eligible for Refund/Replacement. But when I contacted them for return/refund, their representative mentioned these cannot be returned. As this is a fault of Amazon.com, I request for a full refund of these gift cards(6 in total) and accept return. These gift cards are not used, not opened and still in original packaging. Request your support in getting the resolution from Amazon.com Product Link : ***************************************************************************************************** Order 1: Order placed : October 27, 2023 Total : $250.00 Order # ***-7733357-5305036 Order 2: Order placed : October 27, 2023 Total : $50.00 Order # ***-0948077-7496244

  Business Response

  Date: 11/26/2023

  Hello *************,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  The gift cards are non returnable. Unfortunately we are unable to issue refund. I've also checked with the specialist team and they have confirmed the gift cards cannot be refunded.
  
  I'm sorry I do not have any further insight on this issue.
  
  For more information about the Amazon.com return policy, including those items which cannot be returned, please visit the following link to our
  
  Help Pages: ***************************************************************************** We appreciate your understanding.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************

• Initial Complaint

  Date:11/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two items were returned on 09/23. On 11/12, I received emails from Amazon stating they have not received the returned items and card was charged total $57.98 for these two returned items 1) Order# ***-7964414-9231419, Item: Blouse for women fashion, casual long sleeve (Black and white, medium) for $28.99 2) Order# ***-7764202-0876213, Item: Blouse for women fashion, casual long sleeve (Blue print,medium) for $28.99 Contacted Amazon and was told to provide ID before they can process any refund requests; however, the representative didn't give me the specific reason why ID is needed. Items were returned at Amazon Hub in Whole Food on 09/23.

  Business Response

  Date: 11/14/2023

  Hello,
  
  I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience you've experienced with regards to order 113-7964414-9231419 and 113-7764202-0876213.

  After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.
  
  In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
  *************************************************************
  
  Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.
  
  Thank you for your patience and understanding in this regard.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,

  *********

• Initial Complaint

  Date:11/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an item from this company on October 22, 2023 for $218.24. I later returned the item on October 26, 2023. The item was delivered back to the company on October 31, 2023. I waited for over two weeks but never received my refund. After talking with customer support they were not able to help me with resolve the situation. They only told me to continue to wait and the refund will definitely be processed soon. After contacting support again some days later they are still not refunding my purchase and are now requesting outrageous private information from me just to get my refund.

  Business Response

  Date: 11/14/2023

  Hello ****,
  
  I'm **********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
  
  Im sorry to learn about the problem with your recent order with us. It is certainly not what we expect our customers to go through.
  
  I have reviewed the complaint and account but, could not find any details related to the order.
  
  I request you to include the order number in your response to this email.
  
  We appreciate your patience and understanding.
  
  I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  Najam
  Amazon.com
  ***********************************

  Customer Answer

  Date: 11/14/2023

  The order number is 114-4568417-6884202.

  Business Response

  Date: 11/16/2023

  Hello,
  
  Thank you for writing to us and confirming the order number. I hope you're doing well!
  
  I understand that you have returned the item and waiting for refund to be issued.
  
  For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.
  
  Please rest assured that any information provided by you, is handled according to our Privacy policy.
  
  Please note that our specialist team may not be able to assist you with refund without your help in providing details. 
  
  We have taken your feedback regarding the Identity document submission and we apologize for any inconvenience this situation has caused you.
  
  Thank you so much for your patience and understanding.

  Regards,
  
  Najam
  Amazon.com
  *****************************

  Customer Answer

  Date: 11/16/2023

   
  Complaint: 20860951
  
  I am rejecting this response because:

  The company is still requesting outrageous private information from me before they will even think about giving me the refund for the item that I returned and they claimed to have already received.

  The private personal information they are requesting is not necessary for them to refund back to the original payment method, which is what I am requesting.

  In order to properly resolve this issue then the company should refund the amount for the item back to the original payment method which does not require any additional information for them.

  Sincerely,
  
  ********************************

• Initial Complaint

  Date:11/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received these products on September 5th, 2023, and was unhappy with the service i received from Amazon and decided to return them for my own reasons.Upon returning the items they failed to refund me $4433.95 CAD of items which consisted of the following items:Order# ***-3511313-5934646 Item name: Apple 2023 MacBook Air Laptop with M2 chip: 15.3-inch Liquid Retina Display, 8GB RAM, 256GB SSD Storage, ****p FaceTime HD Camera,Touch ID. Works with iPhone/iPad; Starlight, French Order# ***-8995423-6664220 EVGA Supernova 850 P6, 80 Plus Platinum 850W, Fully Modular, Eco Mode with FDB Fan, 10 Year ********* ************** ON Self Tester,Compact 140mm ***** ***** Supply 220-P6-0850-X1 They were supposed to refund me within 14 business days which has surpassed as the proof I have uploaded. I have contacted them DOZENS of times without a refund being sent back to me as they continue to not reply to the emails. Order #s:Order# ***-3511313-5934646 Order# ***-8995423-6664220 Tracking #s:For the macbooks:Canada post: **************** **** 1Z30E7549184804256 I just spoke to them on the phone on November 12th, 2023, and they said the refund was issued weeks ago HOWEVER no email was sent to confirm this detail and my bank has not confirmed it either.

  Business Response

  Date: 12/05/2023

  Hello,
  
  I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I understand your concern regarding the refund on your provided orders.
  
  Upon checking on the details, I can see both of the orders were already refunded back to your original payment method.
  
  If you still haven't received the refund yet, I request you to please contact your card issuing bank for the disputes.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to seeing you again soon.

   

  Regards,
  
  ********
  Amazon.com
  ***********************************

• Initial Complaint

  Date:11/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First order: October 10, 2023, Order that needed to refunded back to via check to my home since they could not put it back on my FSA card, Total to be refunded was: $186.32, Tracking number for this return via **** 1Z67561Y9025524944. I've contacted them 4 times via customer service chat since they received the return and told me they couldn't back on my original card which is my FSA Cigna card. So they needed my consent to mail me a check to my home. I agreed and still to this day I have no received that refund on my card or a check mailed to my home. The reason why I returned the item (Mini Theragun) is because I thought it would help my pain for my joints and muscles. But the attachments were so hard to attach and detach...it was making my pain worse. I kept the two other items in this order and Mini Theragun was the only thing I had returned.The second order is: Order number is: ORDER # ***-3263683-3109035, Total to be refunded back to me: $100.32, Tracking number for this return via **** 1Z67561Y9026622416, I returned both this items which is a hand joint massanger and facial cleanser. Both did not work as intended for my pain and skin care. They recieved the return on 11/3/23 and I just chatted with them today via amazon.com and they said they noticed "abnormal activity" and the chat agent said I needed to upload my personal ID to have verified it is me. This was absurd to me because I also used my FSA health card to purchase these items and in my history I have bought via amazon on my FSA card and/or my debit card. I amconfused why I am being treated as a criminal as I am the authorized user for my card & account. I did what they wanted, uploaded my personal ******* said it would take 3 days for them to "investigate and verify." I never had this much trouble and steps to get this items return back to me and yes this is the first 2 times Ive had to return items back on my FSA card. But I just want my money back sent via paper check to my home at this point.

  Business Response

  Date: 11/14/2023

  Hello ******,
  
  I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
  
  Im sorry to learn that you did not receive refund for your order #***-3263683-3109035. It is certainly not what we expect our customers to go through.
  
  For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.
  
  Please rest assured that any information provided by you, is handled according to our Privacy policy.
  
  To quickly resolve this for you, I can issue a refund of $100.32 to your gift card balance.
  
  The gift card will be added instantly as soon as I receive confirmation from you and can be used against your next order(s) with us.
  
  Please rest assured that we have taken the feedback regarding the identity proof submission.
  
  Thank you so much for your patience and understanding.
  
  I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  Najam
  Amazon.com
  ***********************************

  Customer Answer

  Date: 11/14/2023

   
  Complaint: 20860862
  
  I am rejecting this response because:
  Amazon did not answer both questions regarding to both orders and only answered to one.

  Thank for reaching out regarding my BBB complaint. I just think it is a invasion of privacy and at the same time wrongfully accusing me of abnormal activity. I did what you guys asked and thats providing the ** even though I did NOT feel comfortable at for that. Those TWO orders are with my own money through my medical health FSA card. 
  
  
  I respect you offering to refund the 2nd order of # ***-3263683-3109035 for $100.32 but I would like to decline and have a paper check mail directly to my home. After being a prime member and countless purchases...It seems uncomfortable to buy anything anymore. Please refund me with a check mailed to me.
  
  
  Also what about my first order? Which is #
  ***-3998915-4452248 stated in the BBB as well with the total of $186.32??? That has been the longest refund Ive waited for and was told from numerous reps that I would get a paper check mailed to me but I still have NOT recieved that. I do not want any giftcard or credit for both orders. I would like my money back please in mailed check for both orders.

   

  
  Sincerely,
  
  ***********************

  
  

  Business Response

  Date: 11/16/2023

  Hello ******,
  
  I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
  
  Thank you for writing to us and confirming the order numbers. I hope you're doing well!
  
  We have taken your feedback regarding the Identity document submission and we apologize for any inconvenience this situation has caused you.
  
  As the refund is rejected being by the bank or card issuer, we submitted a Check request but it usually takes 30 days for delivery if request is approved.
  
  The gift card refund will be added instantly to your Amazon account and will be visible on your account from App or website.
  
  It is not possible to send a Physical gift card to your residence.
  
  Adding gift card balance to your account instantly, after receiving confirmation from you, will be quicker and convenient resolution for you since you won't have to wait for delivery and then claim the gift card using a Claim code.
  
  To access your gift card balance and usage history, visit Your Account:
  
  www.amazon.com/gp/css/gc/balance/
  
  Thank you for your patience and understanding.
  
  I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  Najam
  Amazon.com
  ***********************************

  Customer Answer

  Date: 11/16/2023

   
  Complaint: 20860862
  
  I am rejecting this response because:
  

  Hello,

  If the only & "fastest" way to recieve the payment is through the giftcards then I will have to accept. I rather would've wanted the paper checks but because this has been almost a month long ordeal for both orders. Then I will take the giftcards in my account ASAP for $286.64 please.

   

  Could you offer more to add to that and round it up to $300 since I had to go through the BBB for this entire process to get someone to actually pay attention and help out? Especially after talking to numerous customer service chat representatives and taking the time to fill out this form and I had to send you guys my private information for my ID. The accusation of it being suspcious was wrong on your guys' part to flag especially when I used an authentic, legal FSA/HSA card.

   

  Thank you for your time and efforts. I hope to hear from you soon and the balance in my amazon account for the giftcards.

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a few complaints I have to go over. First, Amazon has been taking money off from my card for Amazon Music, Audible and Prime for just about a year now and I have have never typed in my card info for that service only to make my amazon account and to get something for my son. Second, I ordered a wood stove for my son and it never arrived and I have tryed to deal with Amazon about it and they just ended the chat on me and I want a refund on the stove I never received and I expect a refund for the monthly feed they have been taking for a long time without authorization. I want the charge to stop I have called Amazon a number of times on this reoccurring charge to get no place I am fed up with it and I will also be calling my lawyes and if this is not resolved with the assistance of the BBB then I will be filing charges with the courts.

  Business Response

  Date: 11/14/2023

  Hello ******,
  
  I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
  
  Im sorry to learn that you unknown charges on your account and that you did not receive a refund for order ending in 1419.
  
  Upon reviewing, I see that the item was delivered with a One-time password. The password is only available in your out for delivery e-mail, sent on the day of delivery.
  
  The delivery won't be completed until the password is shared with the delivery driver, hence a refund is not possible for this order.
  
  Regarding the charges, I request you to please write to us with a Charge ID, which will help us find the charge you're referring to.
  
  Charge ID can be found on your bank or credit card statement and shows details for which company processed a payment. It is usually a 9 digit Alphanumeric code enclosed with asterisks.
  
  For charges related to Audible, please contact Audible customer support on these numbers:
  
  ************ (*** & ******) or ************** (Intl.).
  
  We appreciate your patience and understanding.
  
  I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  Najam
  Amazon.com
  ***********************************

  Customer Answer

  Date: 11/14/2023

   
  Complaint: 20860822
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

   

  i dont think you took a look at the attached  docs but the one time code was put in the drivers notes not only by me but if you look at the transcrips your agent put it in there too ... do you do a backround check on your drivers ?

  Customer Answer

  Date: 12/04/2023

  I am requesting that this complaint be reopened as I proivded requested information from my bank and need to know what they are doing as I have not received my refund yet for months of charges that I did not approve which violate the ************** Electronic Funds Transfer Act and they also Violated The ******** Deceptive Acts and Practices Unlawful Act.

  Business Response

  Date: 12/08/2023

  Hello ******,
  
  I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
  
  Thank you for writing to us. I hope you're doing well!
  
  To ensure secure delivery, some orders may be delivered using a one-time password. This password can be shared with the recipient. They will be asked to read this password to the delivery driver to confirm the delivery.
  
  The one-time password is supposed to be provided to delivery partner only after accepting the package. 
  
  As the order is marked as successfully delivered, a refund is not possible in this case.
  
  I have reviewed the documents attached, and I understand that you have been charged for Audible subscription.
  
  Please contact Audible customer support on these numbers for quicker resolution:
  
  ************ (*** & ******) or ************** (Intl.).
  
  For any other charges, please help us with a Charge ID which can be found on your bank or credit card statement and shows details for which company processed a payment. It is usually a 9 digit Alphanumeric code enclosed with asterisks.
  
  We appreciate your patience and understanding.
  
  I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  Najam
  Amazon.com
  ***********************************

  Customer Answer

  Date: 12/08/2023

  So then let me get this clear I request the case be reopened because I did submit the items they are requesting and saying that I did not but you are ok closing it and leaving it closed. All you do is resend me there message. What is the point then - who do I complain to about how BBB handles it then because this is far from being settled. You can clearly see.....