Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,704 total complaints in the last 3 years.
21,549 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order 112-4102177-9305064, Dyson Hair Straightener Order Total: $ ****** Order Placed: 9/8/23 Item Delivered: 9/10/23 I used the item twice and it does not work on my thick/coarse hair. I did not discard any of the original packaging or accessories. I requested a refund on 9/24/23. The refund request was approved. I repacked the item, and *** picked up from my house on 9/25/23 (*** Tracking #: 1Z 55A Y22 26 **** ****). Per ups.com, the item was successfully delivered on 9/27/23 at 11:00 p.m. As of this date, I have not received a refund, and the status of my order has never been updated from "return requested".10/9/23: I contacted Amazon Cust Svc via telephone on 10/9/23. The representative confirmed the return was received 9/27/23. The representative said due to the high dollar amount of the item, Amazon is allowed additional time to issue my refund. I explained I thought "most refunds are fully refunded within 3-5 days" per their policy. He stated he couldn't find anything showing the exception but he couldn't do anything about it.10/19/23: I recontacted Amazon cust svc via "live chat" on 10/19/23. I was connected with "Keran", and inquired about the status of my refund. ***** stated I needed to give them **** days to process the return. I told ***** it has been 25 business days since *** picked the item up from my home, and my Amazon account does not show the return has even been processed or refund issued. ***** disconnected the chat.10/19/23: I reconnected via chat and spoke to Amazon cust service representative "Alen". **** confirmed the item was returned to Amazon on 9/27/23. **** advised there was a verification period for checking the quality of the item and thus the reason for the delay. **** expedited a refund request and said I would have it in 3-5 days. It has now been 16 business days and I have not received a refund or any further correspondence from Amazon.Add'l Info: The warranty I purchased on the item was promptly refunded.
Business Response
Date: 11/26/2023
Hello *********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

While the return tracking shows delivered, Unfortunately the item wasn't processed in our returns center. I would request you to please check with the carrier so that they can help you.

We are unable to issue refund as the item isn't processed.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:11/12/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned a projector that was rough handled by the delivery lady upon delivery on Oct 6, 2023 and Oct 10, Amazon was in receipt of it. However, they told me that it'll take up to 30 days for the refund and today, it's already November 12, 2023 and I still haven't gotten my refund yet.
Business Response
Date: 11/15/2023
Hello ***,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn that you did not receive refund against your order #***-0649345-5537805.

Upon reviewing, I can confirm that a refund of $2,176.41 was issued to original payment method on Tuesday, November 14, 2023.

Please allow your bank 3 to 5 business days to process the refund.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 11/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:11/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I purchased the Mastectomy Drainage Pouch with Shower Bag from seller Dove Orchid on the Amazon platform on November 1, 2023.Order Number is:111-4469345-7441860 Seller link:******************************************************* Received the product on November 3rd. After receiving the product, I found that the product sold by this seller Dove Orchid was different from the one on the Amazon product details page. The product on the product page is arc-shaped, but in fact this seller's product is square. Please see the comparison picture for details:******************************************************** So I hope BBB can report to Amazon to delete this seller Dove Orchid (seller id: ***************.
Business Response
Date: 11/14/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 111-4469345-7441860.
Kindly, help us with the images of the item received by responding to this email, as we are unable to access the images uploaded in the link mentioned in complaint.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to bbb@@amazon.com if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:11/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned an item on 10/04/23 in which the item was order number 113-8532157-9065038 Danco ***************** ***** Spout, Front, Metal, Chrome, for Use with 1/2 inch for $11.98 subtotal ($12.91 total). I called Amazon on 10/30/23 as I received an email saying return in transit and I would be charged again if not received. The representative on 10/30/23 said they revolved the issue and I wouldnt be recharged (I have email confirmation). I called again on 11/12/23 as I was recharged for the $12.91 item. The Amazon representative said they received the item and it is at their receiving center but the refund has not been processed. The same representative also reviewed tracking information and confirmed I dropped this item off at the free Kohls drop-off location, which I have confirmation code to confirm item drop-off on 10/04/23. I then asked to speak to a supervisor.I spoke to ***** (supervisor) and they said they have a new policy where I will need to send in my ID so my refund can be investigated. They didnt provide me a date of policy change or mention this in my previous call on 10/30/23. I shouldnt have to send in my government issued ID, if the item is in their possession. Id like to receive my full refund for the recharge, and not be required to submit identification as Im asking for funds back to original payment method (my credit card). Best regards,*********************************
Business Response
Date: 11/14/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 113-8532157-9065038.
After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
*************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:11/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an iPad and received it with a scratch on the back. The box looked opened and resealed. I ordered a NEW iPad and received a DEFECTIVE/DAMAGED one. I requested a return and received an email that I need to provide a copy of my license otherwise I wont be granted the return. This is absolutely preposterous. I refuse to disclose personal information about myself for an item that Amazon should have made sure was brand new. I want my refund.
Business Response
Date: 11/14/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 112-0307945-8745860.
After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
*************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:11/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We returned an Amazon with my Prime account in mid-October. It was received at the *********, **, warehouse on 10/24/23.It was a graphics card we ordered but the issue was the package inside the box was tampered and didn't have the correct graphics card in it. It was an old used one. This tells us that they didn't check a return before us.It's been almost a month with no refund after return. Now they're flagging my account and wanting my ID to issue the refund. They won't tell me why I am flagged. The only things I can figure is the item or the fact we recently moved from **********, **, to *********, **. Either way I don't see how my ID makes it impossible for them to refund to the original payment method for something they sent us completely wrong.
Business Response
Date: 11/14/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the return.

Received a different graphics card in used/damaged condition instead of expected item: ZOTAC Gaming GeForce RTX **** Ti AMP AIRO.

As we didn't receive the correct item, we are unable to issue refund. Please get in touch with our customer service department so that they can help you further.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 11/14/2023

Complaint: 20861175

I am rejecting this response because: We were sent a package with a used graphics card. It was supposed to be brand new but the box was tampered and the item was not the new graphics card we ordered.
The comment section when we started the return stated this. Amazon has been silent until we started pushing back about the return.
Sincerely,

Peyton
Initial Complaint
Date:11/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I am requesting assistance for an order I placed with Amazon. The color I ordered and the color shipped were incorrect. Some technical error on either side, for that I'm not really placing blame. I attempted to stop shipment, that is when I noticed they were sending the wrong color. So I waited for the package to arrive and immediately reached out. After 3 agents who simply did not know how to exchange an item that was sold and shipped by their company (Amazon), I asked to speak with a supervisor on how I could do a simple exchange. I was told there were no supervisors. We all know, that to be a blatant lie. I was not trying to get anyone in trouble, I simply am trying to fix this simple problem before I miss the birthday this gift was for. It ended with "There are no supervisors" and "By the way, while we were chatting on this, we noticed abnormal activity on your account, and now we need a government issued identification for us to continue with you." I was floored. On Veteran's day, of all days, this disabled combat veteran is now being treated like a criminal. I am reaching out to the BBB because you are the best problem solvers of anyone I know. I am reaching out, because I am down over $800 and have my Wife's Birthday coming up in less than 2 weeks. I've missed enough birthdays due to my service, and I am at a loss as to why this happens now, when I can actually see my Wife when she opens a birthday present from me. Appreciate any assistance you can send my way. As always, thank you for what you do.
Customer Answer
Date: 11/15/2023
I am regretfully typing out this request for assistance. I have exhausted every possible way to resolve this, even though the only part I had was placing the order and providing the funds to purchase. The order (114-5414848-4422649) for 8 different items, was placed November 9, 2023 for the amount of $2,006.66 and these funds were immediately withdrawn from my account. 3 x items of this order arrived on 11/11/2023. The next 4 x items arrived the following day 11/12/2023, with an error. The wrong color shipped, and I had to wait until it arrived to correct this error. At this point, I reached out to Amazon and spent a lot of time being transferred with no resolution. While on the phone with the last representative, I realized there was no assistance being that I was on the phone and chat so long and multiple transfers. I asked for a supervisor and was denied. I asked multiple times. When I asked for the last time the agent whose name was Princess said: Oh, by the way while we were chatting, we noticed abnormal activity on your account and now require that you send a government-issued identification to us, and after 2-3 weeks we can assist you from there. All because I asked for a supervisor. Someone who could better resolve this very simple request from a customer who did nothing wrong. This was my request with BBB earlier (Complaint ID *********. Now it is the afternoon of 11/15/2023. And the final item of my order has not arrived. It has moved to 3 x different Amazon facilities, and Amazon has still not released positive control of the package to ***** They are still waiting for Amazon to drop it off, so it could be delivered to its destination: My home. This package and its last tracking data ***** **********************) shows: **** is awaiting the item and the last notification is Friday, November 10 8:50 PM Package left an Amazon facility. ******, ** ** Multiple call center people, multiple chat people, nobody will assist with this. I received a notification yesterday from Amazon saying: We're sorry for the additional delay. If you prefer not to wait for this package, you can request a refund. Every single person I just spent an hour + on the phone with denied and refuse to transfer to a supervisor. One call center said I need to call the police. I said What? Amazon still has the package! Why would I call the police?. Only to be put on-hold, transferred and denied a supervisor. I honestly feel horrible. As I stated before in my original complaint, the first issue was a for my Wifes Birthday. Now this 2nd issue is for my sons birthday. Which Amazon has now ruined and taken away from this disabled Veteran. They took my money and refuse to refund or replace. So, I have no options for my family on their birthdays, because Amazon is holding my money hostage. I have documented every part of this experience, and am pleading for BBBs help, and for Amazon to do the right thing. People should not be treated like this. I cant believe how a company who you were loyal to for so long, spent thousands of dollars with, only to slam the door in my face, while holding my familys money.
Business Response
Date: 11/16/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the item Canon EOS Rebel SL3 Digital SLR Camera with EF-S *****mm Lens Kit, Built-in Wi-Fi,

A careful review of your account reflects that the correct information has already been provided.

To be eligible for a refund, we ask that you return the Canon EOS Rebel SL3 Digital SLR Camera with EF-S *****mm Lens Kit, Built-in Wi-Fi, Dual Pixel CMOS AF and 3.0 inch Vari-Angle Touch Screen, White you ordered within 30 days of the date you received it.

In most cases, after the carrier has received your return package, it can take about two weeks for us to receive and process your return. Please note that some returns may take longer.

In addition to your return, Because we noticed abnormal activity on your account, we need your ID to verify the account holder before we can consider your request for a refund or replacement . We may also request additional information before granting your request.

The appropriate team has sent an email with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation. After this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.

Thank you for your patience and understanding.

Regards,
Pratap
Customer Answer
Date: 11/16/2023
Hello, I received an email at 1:54am last night from a what looks like the same call center personnel that is part of my issue. This email did not come from Amazon's corporate office and they simply repeated what they told me in the beginning. First, I request this be handled by the appropriate customer relations representative to which the complaint is against. Not a random Amazon personnel who is obviously not even close to the same time zone as the BBB and I are on. This creates a huge gap in time for any responses. I also updated this complaint yesterday and have still not received the last part of my order. Which I spent over $700 for. I am receiving no assistance and I believe if this is handled by corporate (*******) and not an Amazon entity across the world it would be quickly resolved. As always BBB, I appreciate your assistance.
Customer Answer
Date: 11/16/2023

Complaint: 20861147

I am rejecting this response because: it did not come from the proper Amazon **************** that I initiated in the original complaint. This is not the proper communication. This is why I received a personal email from them at 1:54am because it is a different entity across the world. Corporate Headquarters is in *******, **. Secondly, I still have not received my complete order but have been charged for it $800.00 **** is still waiting for Amazon to drop it off so they can deliver it. I am requesting that they release the funds for the last item of the order, which is described in earlier correspondence. I am not paying for something AMAZON never fulfilled.

***************************
Business Response
Date: 11/19/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the item Canon EOS Rebel SL3 Digital SLR Camera with EF-S *****mm Lens Kit, Built-in Wi-Fi.

As informed earlier, to be eligible for a refund we ask that you return the Canon EOS Rebel SL3 Digital SLR Camera with EF-S *****mm Lens Kit, Built-in Wi-Fi, Dual Pixel CMOS AF and 3.0 inch Vari-Angle Touch Screen, White you ordered within 30 days of the date you received it.

In most cases, after the carrier has received your return package, it can take about two weeks for us to receive and process your return. Please note that some returns may take longer.

In addition to your return, Because we noticed abnormal activity on your account, we need your ID to verify the account holder before we can consider your request for a refund or replacement . We may also request additional information before granting your request.

The appropriate team has sent an email with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation. After this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.

We have provided complete and correct information pertaining to this issue. We'll not be able to take any further action on these matters without the above requested information.

Thank you for your patience and understanding.

Regards,
Pratap
Customer Answer
Date: 11/20/2023

Complaint: 20861147

I am rejecting this response because: I have already submitted my identity throught the AMAZON channels. Why am I not eligible as an Amazon Prime member for many years, a refund after you lost your own package before it even got to **** to be delivered to my address? It has been 10 days. The entire 10 days it has been in Amazon possession/control. Not the **** (who is still waiting for the package *see attached), and definitely not the customer! ********************** took $700+ for this missing item from my over $2000 order! Why are you not addressing that? Why am I not receiving a refund after over 10 days of no movement....FROM YOU! AMAZON! This is going to end up being pursued in other avenues if this isn't resolved soon. This is gone on long enough. REFUND for the order you never shipped!!
***************************
Business Response
Date: 12/03/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the item Canon EOS Rebel SL3 Digital SLR Camera with EF-S *****mm Lens Kit, Built-in Wi-Fi.

Once the carrier receives your return package, it can take a while to arrive at our *************** In most situations, returns are processed by Amazon in 30 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.

Although the return has been marked as delivered, the ************** has to complete the return processing before the refund is initiated.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:

**************************************************************************************

If you don't hear from our ************** by January 5, ****, please write back so we can find out what happened.

Thank you for your understanding.
Regards,
Pratap
Initial Complaint
Date:11/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon not issuing refund on a used item unless I submit photo verification.This is illegal and malpractice
Business Response
Date: 11/14/2023
Hello ***,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your recent order with us. It is certainly not what we expect our customers to go through.

I have reviewed the complaint and account but, could not find any details related to the order.

I request you to include the order number in your response to this email.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:11/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi I made a purchase on September 25th, 2023 from Amazon. The order# is 113-1469267-3941808. It was for a handmade 316L Surgical Steel Clear Cubic Zirconia 16g 6mm Septum Jewelry nose ring. The cost of it is $14.99. I have talked with various customer service associates and everyone has given me the run around. What happened was I received the wrong item and so I printed the label and returned it. They received it on October the 3rd, 2023. And now they are asking me to send my ID for verification purposes and I need them to give me my refund back as they promised. I am sending you guys a copy of the *** label so you can check it and see that they received it already and also a copy of the item.
Business Response
Date: 11/14/2023
Hello ********,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn that you received an incorrect item and haven't received a refund against the order #***-1469267-3941808. It is certainly not what we expect our customers to go through.

I understand that you have already returned the item and that you are being asked to submit ID for verification.

For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue refund.

Please rest assured that any information you provided is handled according to our Privacy policy.

Thank you for your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:11/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for these items. I have proof from Amazon that I purchased the items talked to three managers stating my money will be refunded **** days and it never was
Business Response
Date: 11/14/2023
Hello ******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your recent order with us. It is certainly not what we expect our customers to go through.

I have reviewed the complaint and account but, could not find any details related to the order.

I request you to include the order number in your response to this email.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 11/14/2023
I have already sent my order number per amazing request
Business Response
Date: 11/17/2023
Hello ******,
I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
Thank you for writing to us. I hope you're doing well.
As informed, you were not charged for the order in question and each charge attempt was declined.
You can contact your bank for more information or assistance.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on this matter.

We appreciate your business and hope to have the opportunity to serve you again in the future.
Regards,

Najam
Amazon.com
*****************************
Customer Answer
Date: 11/17/2023

Complaint: 20861089

I am rejecting this response because:

Sincerely,

*************************

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