Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon

  4400 12th Street Ext West Columbia, SC 29172-3300

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  Amazon.com

  3680 Langley Dr Hebron, KY 41048-9135

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  1155 Worldwide Blvd Hebron, KY 41048-8648

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aug 29 2023 I purchase a Metal detecting search coil. I later returned it in September and received a refund on Sept 26, 2023. Order number was 113-1832871-6830641. Then Oct 23, 2023 I received a email from Amazon saying the seller did not recieve the correct item and they recharged me for the item. I have contacted Amazon multiple times about the matter a long with the seller. I have messages from the buyer saying that he did recieve the correct item and did not have anything to do with the recent charge. Amazon has not acknowledged the messages and keeps running around in circles about the matter. I want for Amazon to refund me my money.

  Customer Answer

  Date: 01/01/2024

  I have tried multiple times trying to contact Amazon about the issue. They have gave me nothing but a run and then a few weeks on Dec 15 they said they were looking into it and give them 2 days to respond. They still have not responded and said not to open anymore cases. Its been over a month here from the BBB so I would looking to see about an update. Attached two more screenshots from communications with them. 

  Customer Answer

  Date: 01/01/2024

  I have tried multiple times trying to contact Amazon about the issue. They have gave me nothing but a run and then a few weeks on Dec 15 they said they were looking into it and give them 2 days to respond. They still have not responded and said not to open anymore cases. Its been over a month here from the BBB so I would looking to see about an update. Attached two more screenshots from communications with them. 

  Business Response

  Date: 02/11/2024

  Hello,
   
  We have granted the customers request for a refund.
   
  We sent an email to the customer through their registered email address on 9th February ****. This email confirms that the refund has been issued for USD 318 to the original payment method.
   
  Sincerely,
  Amazon.com

  Customer Answer

  Date: 02/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************************

• Initial Complaint

  Date:11/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product: The product is an ****approved hair regrowth device sold on ********************** for $1,100-$1,500 (currently $1,399.99). It may initially cause hair loss, but is supposed to stop hair loss by month six and deliver ****** hair in a year.Issue: Prior to purchasing the product, I asked the manufacturer about returns beyond Amazons 30-day policy. They said it would only be eligible for returns for 30 days through Amazon. However, if I I buy the product through their site then they offer a longer one.Given the high cost and long evaluation period, I was hesitant to buy without a safety net. With that in mind, I asked Amazon customer service if I could return the device after a ******** trial, clearly stating the product's timeline for visible results. They said I'd be able to.I was happy hearing this, but this isn't my first rodeo dealing with large companies. Instead of trusting the individual's words, I waited a few days and then asked another CSR the same question. In the end, I was reassured by TWO agents that I could return the product if it failed to perform as advertised.Hearing that, I bought it on sale for $1,261.39 (after taxes). Fast-forward ~11 months, a family member and I used the device consistently, as instructed, but never saw any results. I contacted Amazon CSR to initiate a return and was told that they can't start a return or refund. The supervisor confirmed that assurances had been made to me previously, but stated that they don't have the tools or capabilities to start a return or issue a refund and that there was no path to escalate the issue and nobody else I could contact. In fact, their only suggestion was to contact the manufacturer - which never made such assurances to me.I'm out of ******************************** needs to address this. Why is there no way to escalate issues that their CSRs aren't equipped to deal with? I shouldn't be stuck with a $1,261.39 product that doesn't work when I was assured that I could return it if it failed to deliver.

  Business Response

  Date: 11/09/2023

  Hello *****,
  
  I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Id like to first offer my sincerest apologies to you. While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.
  
  I've reviewed the order # 112-6897010-7717045 and see the product was purchased Friday, November 25, 2022.
  
  I'm sorry to hear your  CapillusPro Mobile Laser Therapy Cap for Hair Regrowth didn't work out. I see return window for the product ended on December 29, 2022. Because more than 30 days have passed since you received this item, we can no longer accept a return.
  
  Our returns procedures state that within 30 days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund.
  
  I'd recommend consulting your owner's manual and/or contacting the manufacturer to see if the problem in question is covered by the manufacturer's warranty. Once the item is outside 30 days return window we won't be able to take any action to escalate any further for returns.
  
  Most manufacturers list contact information on the product packaging.
  
  If you can't find the information there, you might want to try doing a web search to find their phone number or website.
  
  Thank you for your understanding. Have a great rest of the day!
  
  Regards,
  
  Sahitya
  Amazon.com
  
  *****************************

  Customer Answer

  Date: 11/10/2023

  Amazon is consistently stonewalling me with this shift of responsibility and empty apologies, this reply is basically the same generic response they've given me previously... I'm fully aware of their standard return policy, but I was assured by not 1, but 2, CSRs that I'd be able to return the product after fully evaluating it, despite that being nearly 12x the standard return window. If it were not for them essentially providing me with a safety net when purchasing such an expensive product, I never would have bought it.
  
  What next steps can I take?

  Thanks,
  Devon

• Initial Complaint

  Date:11/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Sep, I ordered 2 ** fans. After they arrived, I noticed that the ** fans does not act like ** and is not really that cooling, Later I start the refund process on ALL 2 refund fans, right after, they freeze my account. I called ********************** customer service multiple times, and each and every single time they told me buyer appeal will email me within 48hrs-5 business days. No email was sent to me. After I decided to email them, I email them from 2 emails to ensure that buyer's appeal can get it, again no response. On Oct 10th, all my subscription with amazon was canceled but account still frozen. On Nov 8th, noticed that amazon did not respond to me within a month, i once again email buyer's appeal and called amazon customer service, while in the call ******************** closed mt account.More over, during account forzen or even account closed, ******************** cusotmer service informed me that they cannot process the refund because account is closed.I follow up with how can I refund if the account is freeze/ closed, they say they do not know (do not have information regarding that matter). Amazon refund policy stated that majority products (including my product) is entitled to 30 days refund (it did not mention anything about your account has to stay active or not).I have two seperated vioce recording (MA two party consent so I informed them) if BBB prefer email.

  Business Response

  Date: 12/12/2023

  Hello,
  We have denied the customers request for a refund.
  Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained,used, or applied to an Amazon.com account in violation of our terms and conditions.
  Due to the proprietary nature of our business, we do not provide details on our investigation methods.
  We notified the customer of this decision by email on 2023-12-12 .
  Sincerely,
  ****
  Amazon.com

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon.com removed 2 my listings ( ASIN: B0C4X7TBPH and ASIN: B0C4M6V2NF) on November 6th stating I am selling restricted products. I am selling hand made snap caps with 3D printed heads and rubber bottoms. My product is not an ammunition and it can not be used as any part of live ammo. I had exactly the same problems a couple months ago with my other ASINs ( for that issue I opened claim with BBB on August 14 and it was successfully resolved). Now I have again ASINs removed. I tried to open several disputes with Amazon but every time received automatic answers that product removed due to policy violation. I am asking BBB to help me to restore ASINs and remove violation from account.

  Business Response

  Date: 11/10/2023

  Hello,

  After further review, ASIN(s), B0C4X7TBPH B0C4M6V2NF remain suppressed due to "Dummy ammunition or dummy ammo" being restricted for sale.

  Thank you,

  Amazon Team-Restricted Products Team
  

  Customer Answer

  Date: 11/12/2023

   
  Complaint: 20846505
  
  I am rejecting this response because:

  I DO NOT sell ammo or any parts that could be used to make an ammo. I am selling hand made snap caps. Your computer system automatically flagged my products but customer service representatives don't want to take responsibility to reinstate my ASINs. Next day after opening claim with BBB my 3D printed plastic snap caps were removed (ASIN: 599771077A307). I sent an appeal to Amazon but again received automatic response that my snap caps violate policy. Nobody even took a look at the product as if representative reviewed it he/she understood it's a plastic 3d printed item and it couldn't be an ammo.

  Before open the account ********************** checked my product and approved it for sale. I sent a bunch of pictures and videos of my snap caps. Also had a video interview with Amazon team member before my Amazon account was opened and my products went live on marketplace. If the problem is in the word " dummy rounds" I can remove it from the description. Actually, dummy rounds is another name for snap caps. A lot of sellers on Amazon use dummy rounds and snap caps in description to increase search ability and visibility.

  Please reinstate my ASINs and let me know what else should I do to stop automatic flagging of your system.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:11/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4-9-23 order Nuwave air cleaner order#***************** Contacted them in October 24inform them that is very expensive air cleaner is malfunctioning they knew about the problem when you clean the air filters the contact doesn't work again as they've had numerous complaints and manufacturer's defect they said to send it back they sent me a return label via email *** came and picked it up on October 26th they received it at their dock on October 30th Tracking number 1zx4R1548451488379 I contacted Amazon on October 30th 2023 I explained to them that every time I need to clean the filters I need to pack it up and send it back for it to be serviced they agreed that it was a manufacturer's defect in agree to refund my money in full they sent me an email verifying that it will be in my account within seven business days contacting the bank I sent all documents to ******************* who is the *** of Amazon in hopes that they can intervene I received numerous emails after that telling me to talk to their customer service reps again which I get absolutely nowhere but wasted hours and hours of my time on the phone I am hoping you could help me receive my money back I have photos and all the documents in case you need them in the email Communications that they sent me stating they would refund my money

  Business Response

  Date: 11/10/2023

  Hello *****,
  
  I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Id like to first offer my sincerest apologies to you. While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.
  
  I've reviewed the order #***-3610255-1761009 and I see product doesn't have any return created from our end.
  
  If in case warranty was claimed and item was returned to manufacturer directly, I recommend you to contact manufacturer for refund.
  
  As we didn't initiate return, we won't be able to process refund for Nuwave OxyPure ZERO Smart Air Purifier.
  
  Thank you for your understanding. Have a great rest of the day!
  
  Regards,
  
  Sahitya
  Amazon.com
  
  *****************************

  Customer Answer

  Date: 11/10/2023

  To Nuwave & Amazon
  Per Amazon they said that you should be refunding my money .
  WHO buys an expensive air cleaner when they change the filters they have to send it back for repair?
  Per Nuwave & Amazon for a known defect you knew of the Defective problem but still decided to put your customers through this and without an air cleaner .
  REFUND my money I have reported this to the Better Business Bureau on Amazon and will tell the *************************.
   I'm going to be doing the same today on NuWave to refund my money. You have the product you need to refund my money and both are responsible to refund as you both know of the ongoing defective air cleaner but still selling THAT is going to happen every single time somebody has to clean an air filter on a known defect per NuWave when you sent me the return label and on your reviews!
   other customers. refund my money and do not send back a defective air cleaner. I don't want it. I purchased an expensive AIR  cleaner because I needed it for health reasons not to be without it for weeks at a time and it's spending time transporting back and forth in the aggravation refund my money you have the air cleaner in your possession refund my money read your reviews not just you good reviews read the reviews of the customers you number one's your number twos and your number three ONE THE ratings REVIEW ALSO. fraudulent and deceptive business practices refund my money
  I followed the return process (per Amazon) nuwave and you tell me you're going to refund my money after I return it and then when I return it you tell me you're not responding my money now you'll have to answer to other people the ************************* and the Better Business Bureau and get an extremely bad review from me shame on you there are pages and page of bad review on the same problem refund my money My Email and NOT BEING SENT THEY HAVE BLOCKED ME
  
  

  Customer Answer

  Date: 11/10/2023

   
  Complaint: 20846454
  
  
  From: ******** A <*********************************************;
  Date: Fri, Nov 10, 2023, 10:00 AM
  Subject: RE: REFUNDY MY MONEY
  To: ********************** <**********************>
  
  Hello *****,
   
  I truly apologize for the bad experience and the inconvenience this may have caused you. I understand it may be frustrating to be without your unit.
   
  I reviewed the order, it was created for a repair, and a return label was provided for you to send the OxyPure Zero in for repair. Repairs take 1 to 2 weeks  form the time we receive it. Your unit has been repaired and has been released to be shipped back to you as of yesterday 11.09.23. I can gladly provide you with tracking information as soon as it is made available.
   
  Your OxyPure Zero comes with a 3 year limited manufacturer warranty. If an issue is encountered with your NuWave OxyPure Zero, the unit will be brought in under warranty for inspection and repair if needed, in the case we do find your unit un repairable your unit gets replaced.  I will be more than happy to add an additional 6 months to your warranty for the inconvenience this has caused.
   
  Unfortunately, A return request and a refund can only be requested and issued by Amazon directly as that where the product was purchased from and that is who took payment for your product. Once again, I truly apologize for the inconvenience and bad experience this may have caused you.
   
  Please feel free to reach out to me if you have any questions, comments or concerns, I will be more than happy to assist you.  
   
  ********************
  

  
  

   

• Initial Complaint

  Date:11/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm an author that publishes my books on Kindle Direct Publishing which is through Amazon recently my account was locked for no reason I provided two bank statements I provided all the documents that was required in my account was locked and closed for no reason the issue is is that I am an author I have eight published books on Amazon this has caused grave inconvenience to my business I am not able to do book readings because they did not deliver the ****** copies of my books that was ordered not to mention I'm not able to log into my account to manage the books that are published on their site and they are still selling my books and making money off of it and I don't even know how they're going to pay me when they're going to pay me because when I speak with people in customer service no one knows what's going on they just know my account is closed and they keep filling out some form that I'm not getting any resolution to I have several emails that I can attach to show that I am an author I published several books I can also attach by bank statement proven my payment was valid they have costed my business massive amounts of money because I was supposed to publish two books on November 7th I have spent over $800 in marketing for marketing these books that I can't access the link. I immediately want access to my account so I can manage the books that I have published with this company. The email address that my account was under is *********************** The card I used to purchase my four Author copies of the book that I wrote ends in **** I also have attached a copy of my bank statement as well I received an email saying that my bank statement didn't have the last four of my card number but I don't know whose bank statement has the last four of their card number on it.

  Business Response

  Date: 11/16/2023

  Hello,
  
  We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2023-11-16 confirming account reinstatement.
  
  Sincerely,
  ********
  Amazon.com

  =============

• Initial Complaint

  Date:11/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to buy a digital roblox card. it was a normal purchase for me, and i made at least half a dozen prior puchases of digital roblox cards. Immediately after I was locked out of my account. I was told i would get an email within 24 hours. I did not. Around 40 hours later I recieved an email saying that my account had been reset, and that i needed to log back in and change my password. I did so. However I was locked out again. I called customer service. They said they would submit a request to have it unlocked within 2 hours, and to call them back if i didnt receive an email. However I dont have time to keep calling Amazon. UNLOCK my account!!! I spend significant amounts of money on Amazon. I want my annual membership fee prorated and an apology, else i will shop elsewhere. There is no reason my account should have been locked in the first place.

  Business Response

  Date: 11/18/2023

  Hello,
  We have reinstated this customers buyer account. We sent an email to the customers registered email address on 11/14/2023 confirming account reinstatement.
  Sincerely,
  ***
  Amazon.com

• Initial Complaint

  Date:11/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the last 3 weeks I have placed multiple orders with Amazon. I have very clear delivery instructions asking that my packages be placed on the back porch. The delivery drivers continue to leave packages on my front porch. I have made Amazon aware of this each time. They have assured me it will not happen again. Yet, it continues to happen. Six instances of very clear, very easy to follow instructions not being followed in under a month. Nineteen times out of *************************************************** the past 3 months. Unacceptable.

  Business Response

  Date: 11/12/2023

  Hello *****,
  
  I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  It was concerning to hear about the repeat issues with deliveries.
  
  Thank you for bringing this to my attention. I can certainly understand why this is distressing.
  
  Situations such as these are very rare, and are corrected shortly after they are reported. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.
  
  To help you with this, I've worked with our internal partner team on your request. They have confirmed that have reviewed the complaint details and taken necessary actions on your account.
  
  Please find their response below:
  
  "I'm very sorry to hear about the issue with your deliveries made by Amazon, and I appreciate you making us aware of your experience.
  
  We pride ourselves on resolving customer concerns efficiently, and Im disappointed that this was not the case when you initially contacted us. Online shopping should always be convenient and we believe in creating a seamlessly effortless experience starting from the time you place your order to when it is successfully delivered to you. As an Amazon customer myself, I truly understand any frustration this may have caused.
  
  After a comprehensive review of your recent deliveries, I've made updates to the delivery preferences associated with your address and have ensured these updates are cascaded appropriately to ensure they are always visible to drivers when they arrive to make a delivery to you.
  
  Due to the nature of this bespoke solution, it can 3-5 business days to be set up and start working effectively.
  
  I do understand how disconcerting this experience as its outside of our normal Amazon delivery process. As a gesture of goodwill and apology for this poor experience, I've issued a $50.00 Amazon Gift Card to your account. Your gift card will be available for immediate use.
  
  You can view your gift card balance in Your Account here:
  
  ************************************************
  
  *****, though I regret the series of events that led to you receiving this email, I'm grateful for the opportunity to have received your feedback"
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Thank you for your understanding. Have a great rest of the day!
  
  Regards,
  
  Sahitya
  Amazon.com
  
  ***********************************

  Customer Answer

  Date: 11/13/2023

   
  Complaint: 20846150
  
  I am rejecting this response because:

   

  This is no different from multiple other empty promises and claims that Amazon apologizes and has or will take action to ensure my delivery instructions are followed. I reject this and have replied to the responding Amazon representative asking for direct follow up to discuss. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an item from Amazon.com. States free returns right under the price of the item. When clicking the item it states the following: Return this item for free You can return this item for any reason: no shipping charges. The item must be returned in new and unused I tried to return the item and was sent a label that I have to pay shipping. I called and they are stating they are not the seller and so I have to pay shipping. Its very deceptive on how this is on the product and then when I click on the info it states thr above statement. I also pay for an Amazon member and they are not upholding their a to z guarantee. See pictures below of item on website and then the email from amazon showing where it states I have to pay to ship it back. Unacceptable!

  Business Response

  Date: 11/10/2023

  Hello *******,
  
  I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Id like to first offer my sincerest apologies to you. While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.
  
  I've reviewed the order #***-5235214-3973044 and I can see that the item is sold and fulfilled by third party seller (LeilinUS) and this item was shipped from seller inventory directly. Orders through third-party sellers work a bit differently than those made directly from Amazon.com.
  
  When you order from one of our merchants, the order is placed using the Amazon.com online order form. The information necessary to fulfill your order is transmitted to the individual merchant, who handles all details of order fulfillment and support.
  
  As the seller is from ***** and as per return I see the reason was mentioned as "Didn't like fabric". If you return an item using the return label provided in the ************** and the reason for return isn't a result of an Amazon.com error or Seller error, we won't be able to help you with shipping refund.
  
  You may return the product using the label provided by seller for refund however we are unable to compensate for return shipping fee.
  
  Thank you for your understanding. Have a great rest of the day!
  
  Regards,
  
  Sahitya
  Amazon.com
  
  *****************************
  
  

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product (***************************) it arrived late, it was warm when I received it. It was inedible. Product states keep refrigerated. Seller has stopped answering my emails and has refused to refund my money. Amazon advertised the product and took my payment for the product but is not helping to resolve the issues. I want a refund.

  Business Response

  Date: 11/11/2023

  Hello,
  
  A full refund for the claim amount was issued to the payment method used to place order 111-2769431-4025000.
  
  -- Refund Date: 11/11/2023
  -- Refund Amount: USD 35.43
  
  Sincerely,