Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Joined H3139323338373837****H to take advantage of free shipping offer. Canceled on day 30 of 30 day free trial. Amazon billed me $14.99 for prime membership anyway. Called customer service when I saw the charge on my statement, they said sorry and readily agreed to refund. They did not issue a refund. Called again a few weeks later because no credit had appeared on my bank statement. Call two, cs person three claimed that I did not cancel in time. I absolutely did, as was confirmed by previous customer service conversation. They then said that I "used their free shipping service" and they would not refund the prime charge. Passed on to next "higher" cs person who also confirmed that I cancelled in time (3 cs people have now confirmed) but they still will not refund. They then said that I actually had prime for 60 days, not 30. I did not- I put the cancel date on my calendar to remind me to cancel within the time frame. I asked them what order I placed 60 days before prime billed-maybe I forgot something? No order was placed when the prime sign up is backed 60 days instead of 30. I absolutely did not go online, join prime, and then NOT place an order. Take away for me is that Amazon's goal is to dangle free shipping like a carrot, make it extremely difficult to detangle from prime (the online cancellation is tricky to find AND complete) and then charge for at least one month regardless of cancellation. How can they get away with this? I either cancelled in time or I didn't, it's that simple. They confirmed three times that I cancelled in time. Isn't this fraud?

  Business Response

  Date: 11/15/2023

  Hello ******,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I am so sorry to hear of the issue you have shared with us regarding the 14.99 USD Prime subscription charges.
  
  I've made an exception and issued the refund of 14.99 USD  to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.
  
  I've set your Prime membership to "Do Not Renew." That way, you will not be charged for Prime automatically. You can check the status of your Prime membership anytime on the following link:
  
  *********************************
  
  Thank you for your understanding.

  Regards,

  Pratap

  Customer Answer

  Date: 11/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have ordered numerous items in recent days and either received the wrong item, didn't receive the item, or was sent an item not matching the description. I attempted to resolve this issue with Amazon on 11/13/2023, as one of my recent orders had a guaranteed delivery of today. That item has been delayed and was never notified of it. The packages are birthday presents and now will have nothing to open on the child's birthday. Amazon proceeded to bounce me around to 5 different representatives, wasting my time, and offering NO support on any of the three issues raised.I also ordered a 12" wedge pillow and only received a 10". Additionally, immediately after delivery of the item, the offering price was reduced. So not only did I not receive the item ordered, but the price was inflated as well. Therefore, I have opened disputes with my credit card. For all Amazon Transactions from these 3 orders.

  Business Response

  Date: 11/16/2023

  Hello,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I am so sorry to hear of the issue you have shared with us that your Order ID: ******************* was delayed and you received 10" pillow  instead of 12" 24" 24" Triangle Pillow Wedge, Bamboo Cooling Memory Foam Top.
  
  I've forwarded this feedback to the appropriate team for further review on it. That team will investigate and take action on this issue.
  
  For Order ID: *******************, I've checked and see that the refund for $49.84 and $39.57 has been issued to your original payment method on November 14, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.
  
  Order ID: *******************, Bed Wedge Pillow, 12" 24" 24" Triangle Pillow Wedge, Bamboo Cooling Memory Foam Top, Elevated Support Wedge Pillow for Relieving Acid Reflux, Heartburn, Snoring and GERD. We strive to maintain low and competitive prices on everything we carry. We constantly compare Amazon's prices to our competitors' prices to make sure that our prices are as low or lower than all relevant competitors. As a result, we don't offer price matching. To read more about our pricing, please visit our Help pages:
  
  ************************************************************************************
  
  I see that this is a returnable item. Please return the item for a refund.
  
  I've issued a $10 gift card to your Amazon.com account for any inconvenience. These funds will be automatically applied to your next order. You can view your gift card balance and activity here:
  
  *************************************************
  
  Thank you for your patience and understanding.
  
  Regards,
  Pratap

  Customer Answer

  Date: 11/17/2023

   
  Complaint: 20865067
  
  I am rejecting this response because:

  1) Per Amazon Return Policy: this item is non-returnable. However, should Amazon make an exception, my ability to return the pillow, in its inflated state, is improbable and impractical. I do not have the equipment to vacuum seal this large item and return it to its shippable state. Nor do I possess a box large enough, to return the item. 

  2) I was sent the wrong item, or Amazon blatantly misrepresented the item for sale. I was sold a 12 Wedge Pillow. I did not receive a 12 wedge pillow, as evident in the photos uploaded. As such, and due to Amazons response, I have opened a dispute with the credit card company for fraud, as I have been defrauded by Amazons False Advertisement and misrepresentation of products and/or goods sold.

  3) Amazon continually allows merchants to sell fraudulent, misrepresented, and unsafe merchandise. They permit sellers to create false and mislabeled reviews, and allow sellers to change the outcome of reviews, through contact from the seller bribing customers for changes to their review. I have copies of these emails as evidence to the fact. Furthermore, this is my third or fourth complaint regarding amazons blatant disregard for business law. 
  

  Until the aforementioned points are corrected, my dispute & complaint stands, and will not be dismissed.

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******************* from Amazon on May 18, 2023 (Order #***-4098228-9438653) for $1,800.94. After using the grill throughout the summer, the paint began to flake off. I initiated a return with Amazon, and sent the item back. After two weeks, I contacted them to check on the status of the return. They informed me that they need a copy of my drivers license in order to be refunded. I believe this is unreasonable, as they accepted my return, sent a truck to pick up the item, and are now refusing to refund me without sending them personal information. I have tried to resolve this via Phone and Chat (I spoke with ***** ******************************* G, ******, and ****************), but they have been unwilling to issue a refund.I have attached a copy of the original receipt, as well as a copy of the pickup receipt from the return shipper.

  Business Response

  Date: 11/15/2023

  Hello,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item ************* KJ15040921 Classic ********** 18-inch Charcoal Grill with Cart and Side Shelves, Blaze Red. 
  
  A careful review of your account reflects that the correct information has already been provided.
  
  Because we noticed abnormal activity on your account, we need to verify your identity before considering your request for a refund or replacement. We may also request additional information before granting your request.
  
  I've checked and see that the appropriate team has sent an email to you with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation. After this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.
  
  Thank you for your understanding.
  
  Regards,
  Pratap

  Customer Answer

  Date: 11/15/2023

   
  Complaint: 20864964
  
  Dear Pratap and Amazon Team,
  
  I appreciate your prompt response regarding the issue with the refund for the returned item, ************* KJ15040921 Classic ********** 18-inch Charcoal Grill with Cart and Side Shelves, Blaze Red.
  While I understand the need for identity verification for security purposes, I have some concerns about the request for my driver's license in order to process a refund for an item that has already been returned and picked up.
  Requiring such personal identification for a refund feels unusual and raises concerns about the security of my personal information. This approach gives the impression of being coerced into providing sensitive personal details for a routine transaction, which is distressing and feels akin to extortion.
  
  I kindly request clarification on why my driver's license is necessary solely for the refund process, especially considering that the item has already been returned according to Amazon's policies.
  Could you provide further details or an alternative method to verify my identity that doesn't involve submitting such sensitive personal information? I value security measures, and I'm willing to cooperate within reasonable and standard verification procedures.
  
  I would appreciate a transparent explanation of the necessity of this request or an alternative solution to proceed with the refund process.
  Thank you for your understanding and prompt attention to this matter.
  

  Sincerely,

  
  ***********************

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to formally lodge a complaint against Amazon for their refusal to issue a refund for a returned product, and for their request for excessive private information.I returned a product valued at approximately $450, adhering to Amazon's return policy. Despite this, Amazon has refused to process my refund. To further complicate matters, they are demanding personal identification documents that I believe are unnecessary and excessive for a transaction of this nature. This request raises privacy concerns and seems unreasonable for a straightforward refund process.I have always trusted Amazon for its customer service, but this experience has significantly diminished my trust in their business practices. I seek the BBB's assistance in resolving this issue. I believe Amazon's actions in this matter are unfair to consumers and possibly in violation of standard business ethics.I am willing to provide any necessary documentation to support my claim.Thank you for your attention to this matter.Sincerely,*******************

  Business Response

  Date: 11/14/2023

  Hello ********,
  
  I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I sincerely apologize for the inconvenience caused with order. Thank you for bringing this to my attention. I can certainly understand why this is distressing.
  
  Situations such as these are very rare, and are corrected shortly after they are reported. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.
  
  I've reviewed the order 114-6548322-1025003 and I see our specialist team has sent you email correspondence on your registered email address on November 11, 2023. I request you to please check your inbox for the correspondence.
  
  Please submit your ID for verification and once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome.
  
  "For certain orders, Our Specialist team requires a government issued identity proof to investigate the order in question.
  
  Please rest assured that any information you provided is handled according to our Privacy policy."
  
  Further, we are not able to take additional actions, including overriding their decisions for next steps.
  
  Thank you for your understanding. Have a great rest of the day!
  
  Regards,
  
  Sahitya
  Amazon.com
  
  *****************************

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item from Amazon:- Order # ***-9287366-2403447 - Item: ************************ Kettle, Collapsible Food Grade Silicone Small Kettle Boiling water,Dual Voltage(600ml,110-220V US Plug) (Blue)I initiated the return on Nov 6 and shipped the item back on Nov 7 following Amazon's instructions. The item was received by Amazon on Nov 9 and a refund has not been issued by Nov 13 (today). I contacted Amazon regarding the refund status and the agent said Amazon is not refunding me and that they are requesting outrageous private information (government-issued ID plus more upon their discretion) from me just to get my refund. They do not need this information to do returns and refunds. More importantly, I do not feel comfortable submitting a government-issued ID to ********************** and their third-party service providers. Can you please help me get my refund back? Thank you.

  Business Response

  Date: 11/15/2023

  Hello *****,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item Travel ***************** Kettle, Collapsible Food Grade Silicone Small Kettle Boiling water,Dual Voltage.
  
  A careful review of your account reflects that the correct information has already been provided.
  
  Because we noticed abnormal activity on your account, we need to verify your identity before considering your request for a refund or replacement. We may also request additional information before granting your request.
  
  Upon checking I see that the appropriate team has sent an email to you with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation. After this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.
  
  Thanks for your understanding.

  Regards,

  Pratap

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order date Oct 2, 2023 Order #***-4791082-9853862 Order total $417.21 (1 item)Return was initiated on 10/4. I dropped off the return on 10/5. Amazon received the return on 10/9. Refund was promised 3-5 days after they received the item. Then they said two weeks. Then ******** associates stated I would receive a refund by 11/11. I have not received a refund and they are not refunding me. They are now asking for me to send pictures of my photo ID before they will refund me. I just want a refund.

  Business Response

  Date: 11/14/2023

  Hello ******,
  
  I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I sincerely apologize for the inconvenience caused with order. Thank you for bringing this to my attention. I can certainly understand why this is distressing.
  
  Situations such as these are very rare, and are corrected shortly after they are reported. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.
  
  I've reviewed the order and I see a refund was issued to your Amazon.com Store Card on November 14, 2023 for $417.21.
  
  In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.
  
  You can view details of the completed refund on your Amazon.com account:
  
  **********************************************************************************
  
  "For certain orders, Our Specialist team requires a government issued identity proof to investigate the order in question.
  
  Please rest assured that any information you provided is handled according to our Privacy policy."
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Thank you for your understanding. Have a great rest of the day!
  
  Regards,
  
  Sahitya
  Amazon.com
  
  ***********************************
  

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/11 Canon EOS Rebel T7 DSLR Camera Bundle w/ Canon EF-S *****mm f/3.5-5.6 is II Lens + 2pc SanDisk 64GB Memory Cards, Wide Angle Lens, Telephoto Lens, 3pc Filter Kit + Accessory Kit 569$I was told I could return it by 11/11. I went to return it and amazon is requesting my id. that is personal info that I should not need to give for a refund when I sent it off through **** ive attached tracking number. every associate is telling me different info or that they can not tele anything which is crazy. then was told that I won't hear anything until mid dec which is also insane for a RETURN.

  Business Response

  Date: 11/21/2023

  Hello *******,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item Canon EOS Rebel T7 DSLR Camera Bundle w/ Canon EF-S *****mm f/3.5-5.6 is II Lens.
  
  Upon checking I see that the refund of $608.83 has been issued to your original payment method on November 16, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.
  
  Thank you for your patience and understanding.
  
  Regards,
  Pratap

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 13, 2022 I purchased a PHI Villa Patio Dining Set Wrought Iron Outdoor Table and Chairs Furniture on Amazon.com under order #***-6143090-8450641. Less than a year later in April 2023 I made a complaint to Amazon that the table is defective and has rusted and I would like to return the items for a full refund. The refund request or return includes the table and chairs since it is part of a set. I was told that I would receive a refund and have contacted customer service several times and still no refund. A screenshot of the initial conversation for the refund is uploaded.

  Business Response

  Date: 11/15/2023

  Hello ****,
  
  I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm so sorry for the inconvenience you've faced regarding the defective item PHI VILLA Patio Dining Set Wrought Iron Outdoor Table and Chairs Furniture Set 5 Piece, 37" Square Bistro.
  
  Upon checking, I see that the return window was expired. We accept the return of merchandise as long as it is returned in new condition within 30 days of receipt. We will not be able to send the replacement or issue the refund in this case.
  
  For this the seller had offered to send a set of products to you on June 2023. However the seller did not take any action on this issue as there was no response from your end.
  
  Your order has exceeded 1 year warranty that was offered by the seller, hence the seller is unable to assist further in this case.
  
  Thank you for your understanding.

  Regards,

  Pratap

  Customer Answer

  Date: 11/21/2023

   
  Complaint: 20864604
  
  I am rejecting this response because I was clearly informed several times a refund would be issued. In addition, the product was defective and I wasnt going to use the same company due to their poor quality of products they sell. 
  
  Sincerely,
  *********************

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon is holding my brand and store to an impossible standard. Amazon is not qualified to make any *** medical device judgements which is what they are doing.They took my best-selling product down (ASIN B0BXHP47PP), wrongfully claiming that it is a medical device for professional use only. They claim it is a spirometer, but it has no diagnostics, precise measurements, or treatment capabilities to speak of. It is a breathing exerciser, functionally similar to a toy balloon.For reinstatement of the product, they want us to provide a **** from the ***. However, the *** will not and cannot issue 510Ks for products that do not qualify as medical devices for professional use only.My product is NOT a spirometer, nor is it for professional use only. It does not meet *** requirements for **** registration.I need the BBB to help me get through to Amazon. Their frontline teams are not paying attention and are confused about what qualifies as a medical device for professional use only.

  Business Response

  Date: 11/16/2023

  Hello,

  Thanks for reaching out to Amazon. After further review, ASIN, B0BXHP47PP remains restricted due to breathing exercising devices being restricted.

  Thank you,

  Amazon-Restricted Products Team
  

  Customer Answer

  Date: 11/25/2023

  Amazon has not resolved my case. I have been giving a generic response every time for the last half a year. There are competitors who are selling the same exact product on Amazon.

• Initial Complaint

  Date:11/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have returned item orders but I have received a refusal to have my money returned to me despite it being a long time since the returns were sent. The orders are as follows:- ORDER # ***-2276323-0149012 - ORDER # ***-5714239-3096232 - ORDER # ***-1808093-3977827 - ORDER # ***-5954285-9340251 This is utterly ridiculous. I want a refund for the items I have returned back to Amazon.

  Business Response

  Date: 11/20/2023

  Hello *******,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I am so sorry to hear of the issue you have shared with us regarding the refund for the returned items from Order ID: *******************, Order ID: *******************, Order ID: ******************* and Order ID: *******************.
  
  A careful review of your account reflects that the correct information has already been provided regarding the Order ID: *******************, Order ID: *******************.
  
  Because we noticed abnormal activity on your account, we need your ID to verify the account holder before we can consider your request for a refund or replacement. We may also request additional information before granting your request.
  
  The appropriate team has sent an email to you with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation. After this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.
  
  For Order ID: *******************, The refund of $17.10 has been refunded to your original payment method on Friday, November 17, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.
  
  Order ID: *******************, The refund of $25.18 has been refunded to your original payment method on Friday, November 17, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.
   
  Thank you for your patience and understanding.

  Regards,

  Pratap