Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,637 total complaints in the last 3 years.
22,060 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
5/7/2023. Order #***-3215599-7741068 Amount ******. Damaged product. Contacted amazon as box was not usable to return damaged article. Was told to dispose of it and we did. Ordered a replacement on 4/9/2023 which also arrived damaged in the same manner so we didn't open the box and promptly returned it. We have had an ongoing dispute with both amazon and chase Bank. They are refusing to credit my account. I don't want to pay for something I was told to dispose of because it was damaged by amazon warehouse and why would I have reordered the same thing 2 days later? Thoroughly disappointed in both amazon and chase Bank. Please assist me in getting a credit for the amount in question. Thank you
Business Response
Date: 11/15/2023
Hello ****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that the chargeback that was raised for this order has been settled in favor of Amazon and we are unable to proceed further to perform any actions on the order.

Requesting you to understand our limitations here.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 11/15/2023

Complaint: 20865501

I am rejecting this response because:
I was told to dispose of damaged popcorn machine which I did. Now I am expected to pay for it. This has been in dispute since May
Sincerely,

*********************
Initial Complaint
Date:11/13/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an advent calendar on November 5th from Amazon.com. I received an order confirmation with a total that was charged to my account. Fast forward to November 13, I canceled the order. Then I received an email saying that my account wouldnt be charged if the item wasnt shipped. However, the order had already been processed. Apple, the lady who attended me by phone from Amazon told me that my account wasnt charged and that I had to take it up with my bank. Im very dissatisfied with the customer service, the overall experience with Amazon has left me with distaste for shopping. Whenever I order online, first I get charged, then the order is confirmed. Therefore, a payment must have taken place in order to send a confirmation. Im hoping to better understand the way Amazon works but this current system is misleading and inconvenient. I couldnt even find my canceled orders. Terrible experience. My Order #***-0684200-4499455
Customer Answer
Date: 11/14/2023
Hello,
I have decided to withdraw my complaint due to my bank not showing the payment processed.

Although I am confused with the situation I would like to apologize for any inconvenience this confusion may have caused.

***************************;
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-0581353-2896223 TRACKING # 1Z 675 61Y ************ TRACKING # 1Z 675 61Y ************ I returned my products almost 3 weeks ago now (10/25/2023). It was picked up by their own worker. The items have already been delivered since 2 weeks ago. I received a refund for one of them but when I contacted Amazon about the other, they throw me vague blanket statements as to why the refund has not been processed yet. Initially they said, I need to wait 2 weeks. Once I told them I already waited 2 weeks since DELIVERY, they said I need to wait 30 days. I asked them why that was the case and they said there is no reason. Nothing to answer for. Then I receive an email while talking to the customer rep, stating that if I don't provide my ID then I will not be able to recieve any refund let alone inquire further about this item... How does that make sense??? Why would I not be able to get a refund that's already been in their possession in a timely manner let alone not be able to inquire about it. Very very upset and frustrated. All I wanted is my refund to be processed so that I will not be charged on my credit card bill for carrying over a balance. And all amazon has to say is "I don't know" and threaten me with a violation of my privacy...
Business Response
Date: 11/15/2023
Hello Chanmin,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review/investigate and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:11/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since October 2023, I have been unable to recover my Amazon account or to close it after being hacked. I made numerous attempts to resolve issue with Amazon customer service and have received no assistance.My new password word works, but Im unable to receive One Time Password (OTP). I keep being told that Two Step retrieval was removed, but it has not. I even tried Corporate with no success. By not closing or recovering my account, it is hanging open and Im being charged for Amazon Prime.************************ ************ *********************** Please assist.
Business Response
Date: 11/16/2023
Hello ****,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with your account.

We recommend you to review all the recent activity on your credit or debit card and report any unauthorized charges to your bank within 90 days of from the date of the unauthorized transaction on your account.
Once you have reported the unauthorized charges, the bank will send you forms to formally dispute them, credit your account, and file a chargeback to the applicable merchants. Your bank or financial institution are responsible for refunding any unauthorized charges to your credit or debit card.

Also your Amazon account is reviewed and as per the latest review, we are supposed to confirm your Amazon account details on a call to unlock your account.

Here are our customer service phone numbers: - U.S. and ******: ************** - International: **************

Please contact on the given numbers and we are more than happy to resolve your concern related to Amazon account.

Thank you for your cooperation.

Regards,

******************************
Initial Complaint
Date:11/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In the summer of 2023 I purchased 6 **** Gift cards for my family. Two of the **** cards were usable, two of the **** cards were defective and refunded, two of the **** cards were not received. For several months now I have been having Amazon Chats and Amazon Emails. It has taken all of this time for me to identify the problem. And now Amazon is tellimg me that too much time has gone by and they cannot issue a refund for the order which was not received.Below is a copy of the last email that I sent to Amazon, asking them to explain this.From: ********************* ****** <**********************>Sent: Sunday, November 12, 2023 4:26 PM To: ************************************************ <************************************************>Subject: Re: A Message from Amazon **************** re **** Gift Cards.Hello ********************** Person,Something is very wrong here, and it has to do with the following two orders:Ordered on July 4, 2023 Order# ***-1244913-866**** Ordered on June 19, 2023 Order# ***-1582647-195**** The order ending **** was ordered 4 July 2023, shipped 6 July 2023, delivered 11 July 2023, but it was not received.The order ending **** was ordered 19 June 2023, shipped 21 June 2023, refunded 1 July 2023, delivered 11 July 2023, and was received.Now why was order **** shipped 21 June, refunded 10 days later, and delivered 10 days after that? My family didn't know that the **** cards were not good and tried many times to activate them. The two cards in order **** were never received, so nobody knew where they were.Is it possible that the two orders were confused, since both are said to have been delivered on the same day? Whatever happened, I am still out of pocket $413.90. I have been an Amazon customer for many years and have always trusted Amazon to do what they say they will do. I pay for my orders in good faith that they will be delivered. This is the first problem I have had with an order, and Amazon doesn't seem to want to help me.Regards,********************* ******
Business Response
Date: 11/15/2023
Hello ******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with orders. Thank you for bringing this to my attention. I can certainly understand why this is distressing.

While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

I've reviewed both orders and I see you have contact us on July 1 to report the issue with 111-1582647-1950641 and requested for replacement, however as replacement was not available our agent has offered refund upon your approval.

Refund of $413.90 was processed on July 1, 2021 for 0641.

As for 111-1244913-8669868 I see order was marked as delivered on July 10, 2023 however issue was first reported on August 30, 2023 and as more than 30 days have been passed since order has been delivered we won't be able to take any action on this order.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

***********************************
Customer Answer
Date: 11/15/2023

Complaint: 20865341

I am rejecting this response because: The only reason Amazon is not refunding my money is because they say that more than 30 days have elapsed since the order was stated "Delivered" by ******. The order was never received so it could not have been "Delivered". I believe there is some confusion between order 111-1582647-195**** and order 111-1244913-866**** Order ending **** was received, but was defective. Order ending **** was never received, although it is stated to have been delivered the same day as order ****.

Sincerely,

*************************
Initial Complaint
Date:11/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon.com purchase. Order Details: Ordered on October 23, 2023, Order# ***-7927571-2624241. Return was sent back via ****** shopping store using the shipping label Amazon.com provided. Amazon received and accepted the return in new condition, on November 8 2023. I have since contacted them 3 times and have been refused a refund. They have confirmed they received the refund and are now demanding I share my private information with them before I receive my refund: my ID, additional credit card numbers and passport number.
Business Response
Date: 11/16/2023
Hello ******,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with your "All-new Ring Indoor Cam" that was purchased on our website.

Upon reviewing, I see that since an abnormal activity has been noticed on your account, you were requested to produce identity proofs for verification and to receive further assistance.

I see that our team has sent you an email requesting the same.

Please find below the email sent by our team on November 13, 2023 at 11:45 AM (PST):

"Hello,

Thank you for contacting us regarding your order 113-7927571-2624241.

Because we noticed abnormal activity on your account, we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

How will you verify my identity?
In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
*************************************************************

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

What happens when I submit my ID document?
We will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

What happens if I do not submit my ID document?
You may continue shopping on Amazon, but you will no longer be eligible for a refund on the order 113-7927571-2624241. Also, you will not be able to investigate this order issue further.

Who can I contact if I need help with this issue?
You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************"

Kindly submit your identity proof to get your concern addressed.

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Initial Complaint
Date:11/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned an item to Amazon back in September. They have record of recieving the item and have it. They have now charged me again $42.46 for the item that I no longer have, they have it. They are telling me I must send them my ID in order to get my money back. Isn't this illegal for them to charge my credit card again after issuing the refund back in September. They have the item and have record of the return. So what entitles them to charge my card again today? Two months later. I didn't authorize this charge.I don't want to send them my personal ID. I want my money back.
Business Response
Date: 11/16/2023
Hello *******,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with your "Miabella Solid 18K Gold Over Sterling Silver Italian 5mm Diamond-Cut Cuban Link Curb Chain Necklace" that was purchased on our website.

Upon reviewing, I see that since an abnormal activity has been noticed on your account, you were requested to produce identity proofs for verification and to receive refund on this order.

I see that our team has sent you an email requesting the same.

Please find below the email sent by our team on November 13, 2023 at 2:28 PM (PST):

"Hello,

Thank you for contacting us regarding your order 113-7120112-6184215.

Because we noticed abnormal activity on your account, we need to verify your identity before we can consider your request for a refund or replacement. We may also
request additional information before granting your request.

How will you verify my identity?
In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
*************************************************************

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

What happens when I submit my ID document?
We will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

What happens if I do not submit my ID document?
You may continue shopping on Amazon, but you will no longer be eligible for a refund on the order 113-7120112-6184215. Also, you will not be able to investigate this order issue further.

Who can I contact if I need help with this issue?
You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************"

Kindly submit your identity proof to get your concern addressed.

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Re: Refund for returned item, order number 112-4613049-0498614 I ordered and paid $820,86 for an electric bike from Amazon when my previous one no longer worked. However, the bike was too huge and heavy, and I could not find the bike seat in the package received. So, I returned it via *** on the 3rd of Nov. the package was received by Amazon on 7th Nov.. I called Amazon to ask for my refund to be processed. They insisted that I needed to send my ID to them before doing so. This is the new policy they said. If I did not submit my ID, they said there would be no refund and that I could no longer be able to investigate the order issue further! What?!! This seems like an infringement of my privacy rights and some sort of ruse by Amazon to keep my money even though they are in possession of the goods returned. It also makes no logical sense to insist on me submitting my ID since the refund would be going to the payment method, which is a credit card under my name! Please get Amazon to release my refund. They should not be *********** withhold my refund unless I send them my ID - this request violates the right to my privacy. This new policy should be illegal. It is not right to keep my money despite being in possession of the goods.
Business Response
Date: 11/16/2023
Hello ****,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with your "HITWAY Electric Bike for Adults" that was purchased on our website.

Upon reviewing, I see that since an abnormal activity has been noticed on your account, you were requested to produce identity proofs for verification and to receive further assistance.

I also see that our team has sent you an email requesting the same.

Please find below the email sent by our team on November 13, 2023 at 12:32 PM (PST):

"Hello,

Thank you for contacting us regarding your order 112-4613049-0498614.

Because we noticed abnormal activity on your account, we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

How will you verify my identity?
In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
*************************************************************

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

What happens when I submit my ID document?
We will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

What happens if I do not submit my ID document?
You may continue shopping on Amazon, but you will no longer be eligible for a refund on the order 112-4613049-0498614. Also, you will not be able to investigate this order issue further.

Who can I contact if I need help with this issue?
You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************"

Kindly submit your identity proof to get your concern addressed.

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a product from amazon.com on 10/4/23 and received it within a couple of days. It turned out that my wife had already purchased the same product for me, so I didn't need this one. I ended up requesting a refund on 10/6/23 and returned the product. I was refunded the money right away when I dropped the item off at the *** store with their shipping label. I then started receiving emails stating that I needed to still return the item or I would get charged for it again even though I already returned the product. I chatted with their automated support on 10/29/23 and they confirmed that they received the product, so I thought the issue was resolved. Today, 11/13/23, I received another email stating that they haven't received the product and I was being charged $214.45. I logged into the *** website and viewed the tracking details. You can see via the link that the item was received on 10/9/23 at 7:30 pm. **************************************************************************************************** When I called them again today, they said that I needed to send them a copy of my driver's license for them to verify my account. Unfortunately, there's no way that I'm going to upload my license to them for privacy reasons.
Business Response
Date: 11/16/2023
Hello ****,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with your "Beats Powerbeats Pro Wireless Earbuds" that was purchased on our website.

Upon reviewing, I see that since an abnormal activity has been noticed on your account, you were requested to produce identity proofs for verification and to receive further assistance.

For certain orders, Our Specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy.

Please find below the email sent by our team on November 13, 2023 at 1:46 PM (PST):

"Hello,

Thank you for contacting us regarding your order 113-6301897-6020207.

Because we noticed abnormal activity on your account, we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

How will you verify my identity?
In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
*************************************************************

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

What happens when I submit my ID document?
We will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

What happens if I do not submit my ID document?
You may continue shopping on Amazon, but you will no longer be eligible for a refund on the order 113-6301897-6020207. Also, you will not be able to investigate this order issue further.

Who can I contact if I need help with this issue?
You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************"

Kindly submit your identity proof to get your concern addressed.

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Customer Answer
Date: 11/16/2023

Complaint: 20865137

I am rejecting this response because:

I disagree with their response. I was originally refunded the money, but then charged again because they said they didn't receive the package back from me. I did send it back and did show proof of them accepting the return. There has never been any fraudulent activity on my account and I have it set up with 2FA, so no one else can log into my account.
I work in the security industry and will never upload my driver's license to a company like this.

Sincerely,

**************
Initial Complaint
Date:11/13/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 10th I placed an order on Amazon.com (I usually do 200 orders per year) this particular item was dropped off to the wrong location by their delivery person. Once I contacted Amazon.Com and showed them the picture they provided, they started an investigation and agreed it was their fault. They then decided to send a replacement to the correct location, however by the time the item was received my buyer no longer wanted it. I then shipped back the un-open item back to them. They confirmed they received my return on Oct 24th and sent me a notice that my refund will be issued in 2-3 days. However Amazon continued to delay my refund and kept extending the refund date Nov 7th, then to Nov 11th, and each time I contacted them they continued to extend the date. After 3 weeks of receiving my return, I called them for the 4th time and now they are requesting my government ID. I been with ********************** for many years and never had such issue. I do not see why they are not refunding my money to the original source which was my credit card that they have on file for years.
Business Response
Date: 11/15/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item Drone X Pro LIMITLESS 4 GPS 4K UHD Camera Drone for Adults with EVO Obstacle Avoidance, 3-Axis Gimbal, Auto Return Home.

A careful review of your account reflects that the correct information has already been provided.

Because we noticed abnormal activity on your account, we need to verify your identity before considering your request for a refund or replacement. We may also request additional information before granting your request.

Upon checking I see that the appropriate team has sent an email with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation. After this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.

Thank you for your understanding.

Regards,
Pratap
Customer Answer
Date: 11/15/2023

Complaint: 20865091

I am rejecting this response because: This was the original resolution Amazon offered prior me contact BBB. I have been a customer of ********************** for many years and never had this issue. There are no abnormal activity on my account a ********************** say. Every transaction on there is authorized by me or my family members and has been paid, and I am not disputing any of them. The reason for THIS complaint is that I do not feel that I need to provide private information to Amazon to ger a refund on an order that was returned un-open or used. In all these years I never had to provide any type of ID to buy or return any of them items, and I usually purchase approximately 200 items per year from Amazon. If there is ABNORMAL or SUSPECIOUS activity on my account, I like to know what it is. (amazon failed to provide that to me). Also my account is still active and I have been making new purchased since this problem. The items was returned to Amazon and they received it, and in their response they said I would get refunded 3 times in the past 3 weeks and each time they failed to refund me. They never reached out to me regarding providing an ID until he 3rd time I called and requested a supervisor. I looked this up and it seems to be a new practice by Amazon to delay or refuse refunds to many customers. I am NOT requesting the refund to be sent to a different name or address or bank account that would require an ID. I am requesting it to be refunded to the same credit card (mine) that they originally charged.

Sincerely,

***************************

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