Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,669 total complaints in the last 3 years.
22,051 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned hair extensions because it said they were human hair on the listing and that they could be dyed they fried almost right after I dyed them which means they werent human hair. So I returned them and its been almost a month and they refuse to refund me unless I send them my ID which Im 100% not comfortable with. They said they will not refund me without it
Business Response
Date: 11/14/2023
Hello *****,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order. Thank you for bringing this to my attention. I can certainly understand why this is distressing.

While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

I've reviewed the order 111-1938394-6354659 and I see our specialist team has sent you email correspondence on your registered email address. I request you to please check your inbox for the correspondence.

Once you have submitted your information through the secure customer portal, it can take up to 3 business day for us to finish our investigation. After 3 days you can contact our support team to learn the outcome of the investigation.

"For certain orders, Our Specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy."

You can contact our support team through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 11/15/2023

Complaint: 20864094

I am rejecting this response because:
I absolutely do not feel comfortable giving Amazon my personal private information, not them extorting me to try and get it! This is my money I returned the item I dont need to give them my very personal information to get my money back.
Sincerely,

*************************
Initial Complaint
Date:11/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/1/2023 i ordered 4 items from Amazon and received them on 10/3/2023 and 1 of the items was not working so I requested to return that item on 10/9/2023 i sent it back through *** and Amazon received the item on 10/19/2023. Now on 11/13/2023 because I have yet to receive a refund. i called Amazon and they are saying that I need to send a photo of my drivers license to them to verify or I will not receive any refunds. Order number 114-1860572-9195438 Tracking number for shipping is 1ZR9Y4170397682449
Business Response
Date: 11/14/2023
Hello ********,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order. Thank you for bringing this to my attention. I can certainly understand why this is distressing.

While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

I've reviewed the order 114-1860572-9195438 and I see our specialist team has sent you email correspondence on your registered email address on November 13, 2023. I request you to please check your inbox for the correspondence.

Please submit your ID for verification and once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome.

"For certain orders, Our Specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy."

Further, we are not able to take additional actions, including overriding their decisions for next steps.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 11/15/2023

Complaint: 20864053

I am rejecting this response because: your portal doesnt work and I tried multiple times
And you have already received the return item so keeping my money would be theft and fraud.
Sincerely,

*****************************
Business Response
Date: 11/17/2023
Hello ********,

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement because we noticed abnormal activity on your account.

We may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority.

We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review/investigate and get back to you with an update on refund for the mentioned order.

As per email sent to your registered email address on Monday, November 30, 2023 - What happens if I do not submit my ID document?

You may continue shopping on Amazon, but you will no longer be eligible for a refund on the order 114-1860572-9195438. Also, we will not be able to investigate this order issue further.

I request you to please check your inbox for the correspondence.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order# ***-8874454-7101851 - returned item - Item Price $18.74 + tax 10/15 - received message " Your return is in transit. Your refund has been issued."11/10 - Received Amazon message: " Return Reminder Hello *******, - This is a reminder to return the item below. Weve issued your refund in advance, but still expect to receive the return. Send the item back by Mon, Nov 20 to avoid being charged again. Please click View return and refund status to access your return label. i HAD RETURNED THIS ITEM ON 10/15, RECEIVED REFUND CREDIT TO MY CARD. PER COMM ABOVE THEY'RE TELLING ME TO RETURN IT BY 11/20 OR THEY WILL CHARGE MY CARD.I've tried to contact Amazon but kept getting automated response whch did't address my concern. I sent an email to an address I found and copied THE DROP which is a vendor. My transaction was with Amazon directly and I expect a response from them.I AM SUBMITTING A SEPARATE COMPLAINT TO BBB for a different item which they charged my account but they acknowleged the item was returned.
Business Response
Date: 11/15/2023
Hello *******,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this
message.

We are sorry to hear about the issue you faced with the 'The Drop Women's Black Tie Dye Tatyana Long Sleeve Pullover Hoodie Fleece Sweatshirt, M' purchased on our website.

Upon reviewing, I see that the return requirement on this item is still active and hence, you were receiving notifications to return the item.

To help you with this, I've successfully deactivated the return requirement on this item and you would no longer receive any reminders to return the item and won't be charged for the same.

Please rest assured that this issue has been resolved now.

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon account: *************** Order Placed: November 9, 2023 Amazon.com order number: 113-0580226-2816201 Item ordered: eufy Security Indoor Cam E220, *********** Indoor Security Camera, 2K - 3 MP Wi-Fi Plug-in, Voice Assistant Compatibility, Night Vision, Motion Tracking, HomeBase 3 Compatible, Motion Only Alert Price : $43.54 Amazon associate told me order was canceled successfully at 3:15 AM on 11/10/2023. But item still shipped and delivered on 11/11/2023. When I open package, I found out the paper package of this camera is broken. As a unapproved purchase and damaged package,I ask returned from Amazon and get shipping return label with *** tracking number: 1ZE93W519061035206. I contacted with Amazon on 11/12/2023 to ask whether issue advance refund right now based on this unapproved purchase and limited 35%off offer of a kettle in my shopping cart need to make a purchase. The response I get is We need your ID to verify the account holder before we can consider your request for a refund or replacement. We may also request additional information before granting your request. Then, I ask do I still need provide my ID if ********************** return center receives and processes my return package, the answer is yes. And the email from Amazon cited: What happens if I do not submit my ID document?You may continue shopping on Amazon, but you will no longer be eligible for a refund on the order 113-0580226-2816201. Also, you will not be able to investigate this order issue further., which conflicts within Amazon stated in my return process page: We will issue your refund within 30 days from the time you have dropped off your return. Amazon is not refunding me if I do not provide Amazon requesting outrageous private information from me just to get your refund. Amazon refund back to the amazon gift card balance that paid them so there is no reason Amazon need an ID or other information to do a refund, thats ridiculous.Could you please help me ask my refund back without providing ID after ********************** received my return package.
Business Response
Date: 11/15/2023
Hello Mandy,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order and refund. Thank you for bringing this to my attention. I can certainly understand why this is distressing.

While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

I've reviewed the order 113-0580226-2816201 and I see our specialist team has sent you email correspondence on your registered email address on November 13, 2023 with details on why ID was requested. I request you to please check your inbox for the correspondence.

Please submit your ID for verification and once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome.

For certain orders, our specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy.

I see you have submitted ID information, you can contact our **************** team after 3 business days to know the status of investigation. To do so, go to "Amazon ****************":
*****************************************

Further, we are not able to take additional actions, including overriding their decisions for next steps.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:11/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There are 2 transactions with Amazon.com that were delivered to 2 different addresses. First Ordered on Sept 13th, 2023, and delivered on Sept 18th, 2023. Money paid $100.35. Amazon.com order number: 114-6335035-0989007 The business committed to delivering the orders to my default address registered with Amazon. However, they automatically changed the delivery address to somewhere else without notifying me at all! It heavily affected my plans based on the ordered items and the arrival time. We needed to rearrange appointments, reorder the items, and return the wrongly delivered items by someone who agreed to help. It was a MESS. Second Ordered on Nov 11th, 2023, and delivered on Nov 13th, 2023. Money paid $34.09 credit card plus $44.63 gift card = $78.72. Amazon.com order number: 114-1316944-6795422 The business committed to delivering the orders to my default address registered with Amazon. However, they automatically changed the delivery address to somewhere else without notifying me at all! AGAIN! It heavily affected my plans based on the ordered items and the arrival time. I tried the Amazon Chat customer service on Nov ********* around *******, but they didn't want to hear the issue and transferred me to a call department and told me the call department would solve the issue for you. The person who answered the call couldn't solve any technical issue related to Amazon automatically changing my addresses. Their solution is for me to delete all other addresses in my address book apart from the only one that I want the future items to be delivered to. I argued that what's the point of offering a default address and optional addresses when you can't have a default address or any other addresses? Isn't it misleading to customers? I requested to talk to the account manager department, and the person on the phone said that the department refused because the customer could delete all other addresses from the customer's end. I requested 3 times to file a formal complaint in the Amazon system and asked for a case number for it. No one listened and they just asked me to delete addresses myself. But who authorized the changes of my default addresses? When I went to edit the addresses, there was an unauthorized Amazon Hub Locker address as one of my delivery addresses. Who authorised that? Who talked or requested my consent? Amazon automatically adds unauthorized addresses to customers' address book and automatically change people's default delivery addresses. But they can't give me an explanation or a solution. This is more than just annoying. This is violating customer's privacy and rights. I refuse to just let it be and allow them to abuse it again and again.
Business Response
Date: 11/15/2023
Hello ******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Id like to first offer my sincerest apologies to you. While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

I understand that you are concerned about orders being delivered to different address other than your default shipping address.

I've reviewed both the orders and see packages were delivered to address as selected while placing order and once an order is placed we send email to registered email address confirming the purchase.

We do not have an option to change shipping address till the request comes from your end.

At checkout page there will be an option to select default shipping address or select different address from address book or add new.

For both orders, email confirmation indicates the address as selected at the time of purchase. I request you to please check your inbox for the correspondence (September 13, 2023 and November 11, 2023 respectively).

As for the Hub address, we recommend you to check with your family if anyone has access to your account. We are not authorized to make any modifications in your account.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

***********************************
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On september 19th I initiated a refund request with amazon on september 21st I dropped the items off at a returns center on September 22nd amazon recieved the items that were ***** and issued no refund and when I called on 11/13 they told me to send my id in for further investigation they have the items and are not holding up their end of the refund
Business Response
Date: 11/14/2023
Hello *******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order and refund. Thank you for bringing this to my attention. I can certainly understand why this is distressing.

While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

I've reviewed the order 114-7169566-6044224 and I see our specialist team has sent you email correspondence on your registered email address on November 13, 2023. I request you to please check your inbox for the correspondence.

Please submit your ID for verification and once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome.

If you haven't received a second email with link to submit ID, please contact our support team so they can guide on how to complete the steps.

"For certain orders, our specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy."

You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************

Further, we are not able to take additional actions, including overriding their decisions for next steps.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:11/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1) my account at ********************** has been shut down due to too many purchases 2) I received 14 out of the 21 items ordered 3) There is fraud made between the delivery vender and my neighbors 4) there was $25,000 peso order done as a cash, debit through a department store here in ****** 5) I have filled a complaint with the Better Business Bureu here in ****** as was told to also file one in the US 6) there is a $3,500 credit on Amazon gift card which I cannot acces because of my account being shut down 7) there is a Lap Top order on hold because of my account put on hold 8) this was a cash purchases and items cancelled by Amazon but not credited to my Amazon gift card I have made 69 calls to Amazon customer service with no resolution
Business Response
Date: 11/15/2023
Hello Oscar,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

You'll need to contact our partner site, Amazon.com.mx, for more information about this issue, as our international websites operate independently.

You can contact them directly at:
*************************************************************

We look forward to seeing you again soon.

Regards,
*****
*****************************
Customer Answer
Date: 11/15/2023

Complaint: 20863237

I am rejecting this response because:
The comsumer protection agency PROFECO here in ****** indicates me that my account is with US, and not in ******, in order to restore my account and obtain my Credit on Amazon Gift card with is due to me, I must do the complaint with AMAZON *** headquarters
At the moment, only ******* headquarters branch can restore my account,
My file Number at PROFECO is 513028 Folio: 513028

Sincerely,

***********************
Business Response
Date: 11/28/2023
Hello Oscar,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Let me inform you that Amazon.com and Amazon.com.mx operate completely different.
As per investigation, there is no lock on your Amazon.com account and it is active.

Amazon.com.mx is a partner site (operate independently), you may need contact them for an update on your account

You can contact them directly at:
*********************************

We look forward to seeing you again soon.

Regards,
*****
*****************************
Initial Complaint
Date:11/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Wednesday 11/08/23 I placed order # ***-7731063-9253869 with Amazon for 6 items totaling $117.28. Two holds of $117.28 were placed against my debit card ending ****. One hold placed at 11:35pm and another hold placed at 11:45pm. The order would be facilitated in two shipments. Shipment 2 of 2 with 4 items was delivered on Friday 11/10/23. Shipment 1 of 2 contained 2 items and one item from shipment 1 of 2 was delivered on Saturday 11/11/23 and the second item was delayed and delivered on Sunday 11/12/23, completing the entire 6 item order. One hold of $117.28 was completed and posted on Saturday 11/11/23. The second hold of $117.28 continues to pend as of this very moment, Monday 11/13/23. This has caused a hardship for me, as I have no access to that money. I knowingly spent $117.28, not $234.56. I've reached out to Amazon customer service on Friday and again today. Neither representative was able to or willing to help me. Neither would really "listen" to what I was saying. And both were very combative. I am the customer, I have the problem and I do not feel that they did there job nor did they show any empathy for me. I literally have $4.42 to my name right now and I need my money. This was unexpected and not my fault. Amazon has been paid for my purchase. My bank is unable to dispute a charge that is still pending. I am asking for assistance with Amazon to rectify this issue immediately. I am in hardship at this time, due to not having access to my money. As many, I am a regular and long time shopper with Amazon and I am very disappointed with the handling of my recent order # ***-7731063-9253869 and treatment as a customer.
Business Response
Date: 11/15/2023
Hello *****,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order and refund. Thank you for bringing this to my attention. I can certainly understand why this is distressing.

While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

I've reviewed the order 112-7731063-9253869 and I see 3 declined transactions, one declined transaction from card **** and two declined transactions from card 6530

$0.00 Authorize | Wednesday, November 8, 2023; 8:35:24 PM PST | Soft Declined
$0.00 Authorize | Wednesday, November 8, 2023; 8:47:59 PM PST | Soft Declined
$0.00 Authorize | Wednesday, November 8, 2023; 8:51:15 PM PST | Soft Declined

When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships.

Amount was settled on Thursday, November 9, 2023 when item was shipped. We have only charged once for $117.28 on your card associated with order.

Some banks may hold funds in your account for these authorizations are declined from our end. You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.

In this case we won't be able to add additional credits to your account.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

***********************************
Customer Answer
Date: 11/15/2023

Complaint: 20863565

I am rejecting this response because:

Amazon placed two holds in the amount of $117.28. That money was taken from my available balance. Any subsequent declines were due to Amazon placing two holds against one order. These two holds remained pended until Amazon completed one payment that posted on Monday. The second hold was finally cleared after I contacted my bank and they could see that Amazon finally posted the payment and they released my money. The fact that Amazon placed two holds against one order is the issue. I understand that you did not post two payments, but you placed duplicate holds that pulls money out of my account and I cannot access it. Not to mention your customer support representatives were not helpful and very combative. This situation caused financial hardship and unnecessary stress. I believe that I should be given a credit to my Amazon account towards future purchases as a courtesy and good faith attempt on your part to satisfy me as a customer.

Sincerely,

*************************
Initial Complaint
Date:11/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/6/23 I requested an exchange on my daughters car seat. It was granted and I placed the order for the replacement. During the wait for the new seat to be delivered I got ahold of Chicco. They sent me a free fabric replacement and I decided I no longer needed to exchange my seat because the issue was resolved. I then sent the NEW seat back to Amazon and called customer service on 8/4 and spoke to Reminse R who told me I wouldnt be charged for the transaction because I returned the seat and kept my original one. She told me not to worry about it still saying exchange on the original seat. I went about my business until 11/7 when I was trying to buy groceries and I couldnt because Amazon charged me $255.56 for something Ive already returned. I contacted and talk to Trex on 11/7 and he assured me my refund would be processed and in my account in 2-7 days and today I called because I am a single mom with now only $20 until next week and spoke to a individual I didnt catch the name of and was called many vulgar names, spoke to me extremely rude and basically told me he didnt care and I wouldnt be getting the money back. Ive been watching on that money to pay my daughters daycare and get food and gas with. I am unsure what to do anymore.
Business Response
Date: 11/16/2023
Hello *****,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with the 'Chicco OneFit ClearTex All-in-One Car Seat' purchased on our website.

Upon reviewing, I see that your card was charged on November 7, 2023 towards this item. However, a full refund worth $255.59 was again issued successfully on November 15, 2023. Please give your bank 5 to 7 business days to process the same.

I also see that a refund confirmation email has been sent on November 15, 2023 at 3:51 PM (PST) to the email ID that's linked to your account on which the order was placed.

You can view the refund details on the Order Summary in Your Account (*******************************************). Completed refunds will appear at the bottom of an individual order summary page.

Please rest assured that this issue has now been resolved.

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Initial Complaint
Date:11/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an unlimited amazon music subscription that I am trying to sync with the brand new amazon fire TV I just got. I have had to deal with people that cannot speak coherent *********** just got put on a muted hold with some ridiculous woman claiming to be a supervisor. When I did not hang up, she finally did. I have the call recorded. I need to speak to an American.
Business Response
Date: 11/19/2023
Hello Chance,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm reaching out to you about your Amazon Music Unlimited with ******* concern.

I do see your ******* was registered to your account on November 13. Are you still experience an issue about your ******* not linking with your Amazon Music Unlimited subscription?

Let's ensure the device is registerred to the correct account.

On the ******* device, go to Settings, Account & Profile Settings, Amazon Account, Deregister, confirm, then sign in with your account you used to subscribe to AMU.

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************

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