Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,741 total complaints in the last 3 years.
21,450 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order #: 111-3503220-1493834 placed on 7/7/23. I sent order back on 7/10/23 through **** tracking #: 1Z4407949024672159. Amazon received my return on 7/12/23 at 7:00 pm. I was issued an advanced refund on 7/10/23 when the package was scanned in by **** I received an automated email from Amazon last month that if I didn't return this item I would be charged for it. I contacted Amazon immediately and was told this was an error and they had receives my package and to disregard the email. I then receive an email on 11/17/23 saying I have been charged for this item. So I reached out through chat and they would not help me. So I called and that rep would not help or provide me the tracking number and kept trying to say they didn't receive the package. So I call back and then finally get this agent to give me the tracking number and was also told I would be issued the refund. So I try to track the package and off course I can't get the information to load because it's been more than 120 days. So I had to reach out to *** and they sent me the proof of delivery, which I have attached a picture of this. And it does show Amazon has had the return since July. So I send multiple emails with the attachment of the proof of delivery and keep getting the same automated email back. So I call again and am told I am being issued a refund. However, I have not received any kind of confirmation email of the refund, which I have gotten in the past as this is not the first time Amazon has charged me for a returned package. I also don't have the refund showing as pending on my Amazon **** card, which it also shows immediately when I get refunds from Amazon. I am not sure why they are refusing to refund me for an item returned three months ago.
Business Response
Date: 11/22/2023
Hello *******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order #***-3503220-1493834. It is certainly not what we expect our customers to go through.

Upon reviewing, I see that our specialist team has requested you to provide necessary details that will help them resolve this for you.

Please note, that our specialist may not be able to assist you with refund without your help in providing the required details.

Once the details are submitted, please allow our specialist team 3 business days to review and respond to you.

Please be assured that the previous conversations will be reviewed and if any incorrect information was provided, our colleagues will be coached accordingly.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 11/28/2023

Complaint: 20893874

I am rejecting this response because:
First off I did submit the required information once I finally got an explanation of why I was being asked to submit this in the first place. I should have been refunded by now. Secondly, none of this should have happened in the first place. I should have NEVER been charged for my return form three months ago, especially after I submitted the proof of delivery. The way this has all been handled is unacceptable.
Sincerely,

*************************
Business Response
Date: 12/07/2023
Hello *******,

I'm **********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I would like to inform you that a retrocharge for $22.26 that took place on Friday, November 17, 2023 was refunded on Tuesday, December 5, 2023 through Chargeback request initiated by you.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
Najam
Amazon.com
***********************************
Initial Complaint
Date:11/20/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased 2 hard drives from Amazon. Within a week of using the drives they started to fail.I initiated a return through my account on ********************. I printed the return label provided by them and took the drives to the *** store and handed them over to them. They provided me with a receipt.Several days passed and no refund. I contacted Amazon via chat asking why the refund had not been issued.I was immediately told there was an abnormal activity with my return and that in order to be considered for a refund I would have to provide them with a copy of a photo ID in way of either my Drives License or Passport.I refused on the basis of the amount of fraud and Identity theft associated with online services.I have the receipt from the *** store and a tracking number from *** proving they received the returned drives, yet they refuse to issue a refund and threaten that if I do not provide it within 6 days, I will no longer have the right to a refund and will not be able to contest it in the future ever.They now have the item and my money and refuse to refund me.
Customer Answer
Date: 11/21/2023
This issue has been resolved. I assume after being contacted by BBB they decided to issue the refund.
Initial Complaint
Date:11/20/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned five dresses to Amazon for a refund after buying them under the FREE returns label and Amazon is not refunding. Amazon is requesting outrageous private information from me including an ID and not promising to refund despite the promise of free returns.
Business Response
Date: 11/21/2023
Hello *********,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the return refund issue for the Order ID ******************* and 112-8758908-7787467.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. Returns are free when returned with in ************************************************************************ verification was requested.

We may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority.

We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will investigate and get back to you with an update on refund for the mentioned order.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 11/27/2023

Complaint: 20893790

I am rejecting this response because:
Hi Sahitya:

I respectfully submitted my complaint to the ************* Business due the fact my returns have already been received by Amazon, refunds have not been issued, and my privacy concerns have not been addressed. Respectfully, I even requested a call from Amazon concerning this issue and I never received a call. Each of the six dresses I ordered promised FREE Returns, and the dresses were returned within 30 days. Yet Amazon is refusing to issue the refunds, and my interpretation of your email is that you have simply restated the original email from Amazon. Copies of the returns have been submitted to the Better Business Bureau, and I will also provide copies of my responses to you to them.

As I have stated previously, the request for my identification is very unusual and unnecessary as I have never been asked to do this before when returning items to Amazon or any online retailer. It was highly unusual when the Amazon customer service representative I corresponded with initially provided no explanation for asking for my identification and then sent me another email falsely stating I had sent my ID when I never had. This behavior struck me as extremely odd, and I wrote to you all pointing this out and requested a call from Amazon. No one from Amazon called me despite my concerns about privacy.

I am extremely concerned about the security and privacy of my personal information. I do not feel comfortable sharing my ID with **********************, especially when there is no clear reason or policy for doing so, and no one from Amazon has provided further explanation. I have already previously provided Amazon with enough information to process my refunds, such as the order numbers, email address, phone number and shipping address. I do not see why Amazon needs my identification particularly when such sensitive information is being requested over the Internet and I have provided the information you need to process the refunds. As you know, privacy matters are both strictly regulated by state and federal law. Therefore, I respectfully request you issue my refunds without forcing me to provide my identification. Without a resolution, I will continue to escalate the issue with the BBB and the Georgia Attorney Generals **************************** because Amazon refuses to promise refunds despite the promise of free returns, and there is sufficient proof that the six dresses have been returned. Please feel free to call me at the number on file to discuss further. Thank you.

*********

Sincerely,

*******************************
Initial Complaint
Date:11/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB Investigator, I am an Amazon seller (Seller ID *************** and Amazon has suspended my account in the ** ********************** for violating Amazons with section 3 of Amazon Business Solutions Agreement.incident leading to this deactivation involves the inadvertent shipment of an incorrect item, resulting in a mismatch between the listed and shipped products.The problem was a mismatch between the *** codes of the products I listed and the actual items sent by our supplier. I had initially listed the product as "CoverGirl Professional Face Powder - Translucent Medium (115), 0.7 Ounce (Pack of 1)" with ASIN B00112BUR8.However, the products I inadvertently purchased were "CoverGirl Professional Translucent Face Powder Translucent Honey(N) 120, 0.7 Ounce Shaker top jar" with ASIN B00C675A8W.Despite these corrective actions, Amazon has refused to reactivate my account, alleging engagement in deceptive, fraudulent, or illegal activity. Although I did a mistake and ready refund all my customers may harmed due this mismatch. I have provided a detailed plan of action.We are better, more-informed sellers now because we no longer receive any other reply than my account is related with deceptive and illegal activity.Can you please help us to reactivate our account and receive our funds? Attachment Proof of invoice fro medcare LLC Plan of action FBA Shipment made by Medcare LLC Sincerely, ********************* ********************* LLC
Business Response
Date: 11/22/2023
Dear ********************* LLC (s/n recorded),

Thank you for completing the video verification. After reviewing the information from your virtual identity and supply chain verification, we observed that you have supplied documentation to Amazon which appears to be forged or manipulated. We previously requested these documents from you to verify your identity and supply chain. All requested documents must be authentic and unaltered. As a result, your account will not be reactivated.

You can view your account performance at ************************************************************** or by selecting Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Download iOS App at (***********************************************************************)
Download Android App at (**************************************************************************************************)

Thank you.
Amazon
Customer Answer
Date: 11/29/2023

Complaint: 20893788

I am rejecting this response because my invoice was not manipulated or forged it is 100 % authenthic.Please see thethe invoice.
My correspondance with ************************* manager in Medcare LLC. I was told that , nobody has contacted with the company to check the invoice. During the video call I have showed the same invoice I got from Medcare LLC. Please see the contact information of ************************* as well. It can easily be verified by the seller.
*******************************************************************
************
***************************

Sincerely,

*********************
Initial Complaint
Date:11/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon deactivated my selling account due to inauthenticity concern. I've attached my latest appeal to explain the whole situation in detail. I kindly request you to help me resolve issue with amazon. I submitted my appeal three times but they keep sending me rejections. I know they want to get valid invoices for the product but I am not able to provide them for reasons described in the appeal. You are my last hope to contact amazon and request them to review my appeal without invoices. I would be very grateful if you would consider my application and contact Amazon. Thanks in advance!
Business Response
Date: 11/23/2023
Hello,

We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 11/23.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:11/20/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date: November 20, 2023 Events: My Amazon account **************** bought a $10 item on the same day. Amazon first hold my account, and then after I submitted the payment card and proof of receipt, it closed my account simply and roughly. I sent a lot of emails without any reply.
Business Response
Date: 12/13/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding your account being put on hold.

I've checked and see that your account has been now reinstated. You can sign in to place orders.

Thank you for your patience and understanding.
Regards,
Pratap
Customer Answer
Date: 12/13/2023

Better Business Bureau:?????:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely, ???,

Sen Tan???
Initial Complaint
Date:11/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 12, 2023 I ordered Kegel Ball for Women, EINNEK 3pcs Pelvic Floor Muscle Trainer Doctor ********** for Bladder Control Incontinence Prolapse, Muscle *********************** Stimulator Ball, Purple and Lube Life Water-Based Personal Lubricant, Lube for Men, Women and Couples, Non-Staining, 8 Fl Oz for a total of $24.96.My items were delivered on November 16th.The Kegel ball comes with a charger that turned on and started to charge, then stopped completely and never worked.I contacted Amazon and they wanted me to return the Kegel *****, but I used the first two and refuse to send them back, because they were used and it's a safety hazard!They won't refund me for this faulty charger, so I hope you can help me resolve this and get my money back!Order #***-1833004-0148226
Business Response
Date: 11/22/2023
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the defective item Kegel Ball for Women, EINNEK 3pcs Pelvic Floor Muscle Trainer Doctor Recommends.

I've checked and see that this is a returnable item. However as this item is used and is a safety hazard, I'll make an exception and issue the refund of $14.81 to your gift card balance.

Please let us know if you would like us to proceed with the refund to your gift card balance.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to ***********************************************
Regards,
Pratap
Initial Complaint
Date:11/20/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an Apple Watch Ultra with my credit card on my roommates Amazon account. The watch came defective due to the charger. I ordered this on October 7th and got it on the 11th. I initiated the return on the 13th of October and it was picked up on the 16th. Amazon has since lost my package with their delivery team and I am now out of a watch and $840. They refuse to process a refund without ID, which is what has been done multiple times, I still have yet to receive anything. Tracking Number: 1Z9WX3422681399733 Order # ***-0407690-9813044
Business Response
Date: 12/07/2023
Hello,

We have denied the customers request for a refund of CAD ******* under order 113-0407690-9813044 as the chargeback dispute raised on this order is closed in customer's favor. Customer's card issuer has debited ********************** for the disputed amount of CAD ******* and should have credited customer by now.
Kindly request customer to reach out to their card issuer for more information with regards to this reimbursement.

Sincerely,

******
Amazon.com
Customer Answer
Date: 12/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:11/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I brought a coffee table in the amount of ******** from a company call LAKIQ company and the company immediately returned my refund once they found out the the coffee table was missing may parts and on the stone table to their was no holes in the the to connect any type of s**** the tabs had no pre drill holes nor did it came with any screws and the large table top was missing.The.company inform me that the money was returned to Amazon when I call Amazon they said they refunded the money back to a card number ending in **** whom there never had no such card on my account ,Ive contacted my bank and I have all of my transactions I buy threw Amazon using a card ending in **** including the coffee table I explain to them that this was fraud and someone within their company created and generated a fraudulent card on my account and put the money on it,I have giving Amazon my bank statement of proof of the card that I use to make that purchase and every time I call or email I gets no response other from the company just keep saying they will reach out to me and its now going on two weeks,this had caused me so much mental stress due to Im not working and I really needs my money THANK YOU *************************************
Business Response
Date: 11/22/2023
Hello **********,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding your order for your coffee table.

I've checked with our concerned team regarding this order and they stated that in review of the account, they saw that the seller has processed a refund on the card ending in ****. This is also the card that was used to purchase this order.

Furthermore they also stated that there was a chargeback posted on Saturday, November 18, 2023 at 3:41 AM (PST). and they are checked the details regarding this chargeback as well and will provide an update soon.

They also requested for information regarding the return of this table, if it was returned, please provide the tracking information confirming the return as well.

I hope this helps! Have a great week ahead!
Regards,
****************
Customer Answer
Date: 11/28/2023

Complaint: 20893605

I am rejecting this response because:

This is my bank statement showing the card I used to purchase the coffee table and the card that Amazon say I used is a complete fake card which I have know ideal where did they get such card from someone working at Amazon has created a card to refunded my money too ,below it will show the exact card I used to buy the item!
Sent from my iPhone

Begin forwarded message:
From: ************************************* <******************************>
Date: November 22, 2023 at 10:04:40 PM CST
To: **************************************************************
Subject: Re: Your Amazon.com Inquiry - BBB Escalation - Complaint ID#********

Hello Amazon I have contacted your payment team and they have advised me that it was and error and Ive a provided your company with a copy of my bank statement showing the card number ending in 2353 and that was the card I use to purchase the table,dont understand how that could have happen and at this time your company still hasnt refunded me my money back ,please take a look at my bank statement below and you will see the card I use to purchase the table ,please refund me my money this have been so stressful for me.
Thank you

CHASE PREMIER PLUS
CHECKING (2353)
LOg
Posted amount
-$1,190.70
Status
Posted on 10/05/23
Description
AMZN Mktp
US*TE3KZ13 Amzn.com/ bill WA 10/05
(..2834)
I Transaction date and time
10/03/23 07:25:03 PM
EST
Card Used
2834
Merchant info Sent from my iPhone

Business Response
Date: 12/05/2023
Hello *************************************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB -I have provided the BBB with a copy of this message.

In review of Order #***-4293199-3225067, I see that it was processed on Tuesday, October 3, 2023 4:25:03 PM PDT. It was later refunded on Sunday, November 12, 2023 10:49:19 PM PST. Once a refund is processed, you should see this reflect on your bank statement within 3-5 business days.

To find the information regarding the payment method charged/refunded, you would follow these instructions:

Hover over the "hello" in the top right corner of you Amazon.com account.
Click " Orders"
Locate Order #***-4293199-3225067
Click "View Order Details"

I would recommend reaching out to your card issuer for further details on these transactions.

I hope this helps. It was a pleasure assisting you.
Regards,
****************
Initial Complaint
Date:11/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an amazon account. My card ends up having fraud on it, and the bank froze it and a number of charges. One of which was a $40 amazon order that I did not make. Amazon emailed me saying that until I could prove my card was mine my account would be frozen. Well Amazon then contacted me and stated that if I could prove the card was mine they would give my account back. They asked I email them photos of my credit card, identification and a billing statement from the card. Which I did. I now get an email saying that I have to pay them $300 for an order that isnt listed on fraud case with bank to reinstate my account. Oh they also waited until a bunch of return were put on my accounts gift card to freeze account and they mention in email I can relinquish that to settle this all together. I feel they tricked me to gain access to sensitive documents and intend to do harm in some way. I researched Amazon asking for this type of documents and I cant find anyone whos been required to give them all three.
Business Response
Date: 12/14/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We have investigated your report and confirmed that your personal financial information was not compromised from our database.Please note that all of our credit card information is stored on a secure,dedicated database. Access to the data is restricted and when accessed, logged.In addition, our secure server software encrypts all of your personal information so that it cannot be read as the information is sent to us.

We highly recommend reviewing this charges with your family members and/or authorized users in your account.

You can also enable Amazon's Two-Step Verification, a feature that adds an extra layer of security to your account. You can activate this feature from the Advanced Security Settings page located in Your Account under Login &security.
We removed your access to this account because your card issuer disputed the original charge for this order and withdrew your payment. Because of this dispute, we have not received payment for the order.

Once the payment is made to Amazon, you will be able to access your account again.

If you do not have another valid payment method registered to your Amazon account, you may contact your card issuer to withdraw the dispute. Your account will remain closed until the dispute is resolved.

Please reply to this email with the card type, the last 2 digits of the card number, and the expiration date for the payment method you are trying to use. We ask you to share your card details via email because it is the safest and the most secure way to obtain this information. For your security, do not send full card numbers by email.

You can also use any gift card balance you have to pay for this order.

Here are the transaction details:

114-8407624-1751432   USD 291.99
114-8407624-1751432   USD 47.99
114-6366788-1248234   USD 33.99

Amazon protects your personal and financial information, and transmits all of it securely. Neither Amazon nor its employees are ever allowed to use your personal or financial information outside of the Amazon online marketplace. A real Amazon email will always end in "@amazon.com" and you can verify that this email ends with it.

If you have any further questions, you can contact our customer service team by visiting the contact page:
**********************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 12/16/2023

Complaint: 20893540

I am rejecting this response because: The reason it was refused by card issuer is it was fraudulent purchase. The credit card was compromised unknowingly of ** and multiple not just Amazon but multiple other websites had fraudulent purchases on them.

Sincerely,

*********************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Amazon.com is BBB Accredited.