Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,741 total complaints in the last 3 years.
21,450 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was deactivated on October ************************************************ products with infringement violations against the intellectual property of others. Amazon's response states that I have not provided "sufficient information" to address their alleged concerns regarding my account... yet I have responded promptly and completely to all requests I have received. Amazon claims they will not consider my request if I cannot "provide proof that my products are authentic, but I have provided Amazon with numerous proofs on multiple occasions; my entire supply chain is described in detail, all documentation is being provided as requested by Amazon, and I have tried to get a response as to why this product is causing my deactivation without any warning, message, mail, policy complaint, customer claim, or feedback. Like many other sellers, I am now stuck in a terrible cycle where Amazon demands answers and information from me but then claims that my answers are "not enough"... and refuses to specify exactly WHAT it is that is supposedly missing! No matter how many case records I open with their Seller Central support team, how many calls I make, or how many letters and emails I send, Amazon never justifies their decision or offers me any clue as to how I might overcome their cryptic objections. I am not refusing -- nor have I ever refused -- nor have I ever refused -- to provide Amazon with the information it has requested from me; it seems the company is only interested in punishing me and withholding my funds, but is not interested in hearing what I have to say.
Business Response
Date: 12/13/2023
Hi,
You account has been reinstated on 11/28/2023 for enforcement which was implemented on 10/31/2023. Please check your seller central account's performance notification for the following dates :
11/28/2023, 12/03/2023 and 12/12/2023.
Initial Complaint
Date:11/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am tired of Amazon delivering used products, products that are damaged, and items that I have not ordered. Not price matching so you have to return items in order to get another one. There has been a mix up with my Kindle electronic device a total of 4 were purchased between my sister and I and 1 regular kindle. Amazon completed a warranty replacement on one that was purchased from Best Buy, and now this is all messed up, I am unable to get best buy to replace what I paid for. There are instances where items are missing from the packages, what is in the box is not what was ordered. and if you return more than one item together, they are always missing items. Or not giving you credit for everything returned, so I have to go down a long list of items to see if they were returned. The problem is Amazon is asking me for my identification for an $8 return, I have read all of the blogs, and reddit polls where they are bullying people for this information and then keep asking for additional information in order to avoid processing refunds and I am just sick of it all together. I recently contacted Amazon of the following items. Below are pictures of the mess they sent.1)ORDER # ***-5553430-6913806 Titanium alloy fine point replacements were returned.2)ORDER # ***-3934937-4069057 I was charged for this item when it was returned/ Only one notebook was received.3)ORDER # ***-9826803-9220263 a.French Nail *** ******* Decals 3D French Pattern Glitter Nail *** Accessories Self-Adhesive Nail *** Supplies Decoration French Tips ********************* 8 Sheets b.French Line Nail *** *******s Decals Nail Decorations 8 Sheets Exquisite Noble Gold Silver Black ****************** Line Stripe Tape Nail Designs for ***** Girls (U-Shaped)From the same item I received a reminder to return the following for $15.38 which were returned 2 x 8 Sheets Star Nail *** *******s...c.4)ORDER # ***-1608475-5124240 a.All 4 lip glosses were returned. I was only refunded for two.
Business Response
Date: 11/21/2023
Hello *******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund issue for orders ending in ****, ****, **** and 4240.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement as we have noticed we have noticed abnormal activity on your account.

We may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority.

We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will investigate and get back to you with an update on refund for the mentioned order.

As for Order ****, I see retro charge refund of $26.42 has been processed on Saturday, November 18, 2023 to your MasterCard.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:11/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had an Amazon Prime membership for years and have NEVER had EBT benefits. Today I received a message on my account stating there was a billing issue and to update my payment method, which I did. They only charged me $7.57. My monthly payment has been $16.23 for years so I knew that was an error. I then noticed there was a message about providing my EBT information. I called and spoke to lady by the name of ****** Todays date is 11/20/23 and this was around 7:35 am CST. I explained the issue and she corrected the account, however stated I needed to wait 3 to 5 days for the refund on something that was NOT my error and the correct amount of $16.23 was charged as well. I asked for a supervisor and she claimed she was one and I asked for someone above her. She said there was no one else. She claimed I must have clicked on something that caused this and it was not Amazons error. I didnt click on anything and her accusation that it was my fault was rude and unprofessional. I want to know what happened on Amazons end that caused this issue and I want it corrected. I even told ******* was filing a complaint with the BBB and she could care less. I order constantly from Amazon and spend tons of money there. There are many other options and places I can take my business if this is how they will treat a loyal customer
Business Response
Date: 11/22/2023
Hello *******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your Amazon Prime subscription.

I see that we have sent you an email on Monday, November 20, 2023 at 5:50 AM informing that you will stop receiving these benefits in 29 days because you were unable to verify your account.

---Quoting the email:
Thank you for being a Prime member. We hope you have been enjoying your Prime benefits such as free shipping (including 1 day and 2 hour grocery delivery), video, music, and unlimited photo storage.

Please note that you will stop receiving these benefits in 29 days because you were unable to verify your account. To continue saving 50% off Prime, please upload your eligibility here.

Please ensure your document is not expired, and credentials on the document match those on your Amazon account. Please ensure that the name on your uploaded document matches the name on the account. For more information on how to qualify, see our Help Page."---

I request you to please review this email and follow the instructions mentioned, to activate 50% off benefit.

As the charges took place correctly and some benefits are also utilized, a full refund is not possible against the subscription that started on November 20, 2023.

Please rest assured that previous conversations will be reviewed if your query wasn't handled efficiently, our colleagues will be coached accordingly.

Thank you for your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:11/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon refused to refund and return the items they sent over Order 111-5254398-4314641 I've received the wrong item and I've sent the item back to Amazon but they refuse to refund me.The item was worth ******** I've exhausted all my options and cannot get a refund or the item back.
Business Response
Date: 11/22/2023
Hello ***,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order #***-5254398-4314641. It is certainly not what we expect our customers to go through.

Upon reviewing, I can confirm that a refund of $1,197.61 was issued to original payment method on Wednesday, November 22, 2023.

Please allow your bank 3 to 5 business days to process the refund.

We appreciate your patience and understanding.
I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:11/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a record player through Amazon on August 2nd and it was delivered August 3rd. I used Klarna to finance the purchase. On August 3rd, I contacted Amazon via phone to return the product as the record player wouldn't work. I was told that I couldn't return an open box and would need to work with their tech troubleshooting team as I had access to that team for the next calendar year. No one ever got back to me. I finally took the record player to a local repair shop who said that it wasn't worth repairing, that the cost would be more than what it was worth. At that point, I contacted ****** to dispute the charge and Amazon again to be refunded. Amazon told me that I was outside of the return window and they couldn't assist me except to give me the number for their tech team. I've called the tech team to date more than 50 times and no one has ever returned my messages. After telling ****** about the hassle, they opened a dispute for me on October 27th, to which I sent all of my communications with Amazon to them. They continually asking me for an email that a refund from Amazon was confirmed, but I don't have that because Amazon will not allow me to return the product outside of the return window but they also won't help me fix it. Amazon made dance in circles until it was too late to return this product and now they're pushing me off on klarna, who is pushing me back to Amazon. I feel as if I'm part of a scam.
Business Response
Date: 11/21/2023
Hello ******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that were not able to accept the return for Victrola 8-in-1 Bluetooth Record Player & ****************** Built-in Stereo Speakers - Turntable, Wireless Music Streaming, Real Wood | Black, 1SFA.

It looks like the return window for your item ended on September 2, 2023.

As an alternative, we recommend that you contact the manufacturer for any assistance with warranty, replacement, or refund information. You can find the manufacturer's contact information here:

********************************************

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 11/27/2023

Complaint: 20886579

I am rejecting this response because: Amazon jerked me around until my return window was over to not be accountable for the faulty product and refuses to assist me with the tech troubleshooting that they guaranteed

Sincerely,

*************************
Initial Complaint
Date:11/20/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Seller Performance Team,I hope this message finds you well. My name is ***********************, and I am the legitimate and registered proprietor of the Amazon account, Sky ***** I am writing to you today to help reach out Amazon to thoroughly review my account and request for reinstatement. I submitted another updated appeal today to Amazon and hoping that they accept it and reinstate my seller account. *********************** Sky **** LLC ***********************
Business Response
Date: 11/22/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on November 22, 2023.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:11/20/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have called customer service several times and all they do is hang up on me. I have been locked out of my Amazon account for weeks and Im still being forced to pay. I need my account to be unlocked. I had to get a new phone.
Business Response
Date: 12/21/2023
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the difficulty you encountered while trying to access your Amazon.com account.

For your protection, we're only able to make account changes when we can confirm the request is coming from the account holder.

Ensuring the security of our customer account information is our top priority and were not willing to take any short cuts where your privacy is concerned. The phone security verification questions are necessary to prevent any unauthorized persons from accessing your account.

Please reply back to us with the below information and the concerned team will reach out to you to resolve this issue.

Preferred Contact Number  *
Best time to call  *
Preferred Contact Language  *
Time Zone*

We look forward to hearing from you.

Please feel free to contact us directly by replying to ***********************************************.
Regards,
Pratap
Initial Complaint
Date:11/20/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item from a third party seller via Amazon's website. I initiated a return of my item through Amazon's website, which was approved by the third party seller. I returned my item, and have not been refunded for it. I have contacted amazon 15 times to attempt to resolve this. I have been guaranteed and reassured by customer service that my refund would be issued in "***** hours" on more than one occasion. I have been told a member from Amazon leadership will be reaching out to me on behalf of what was happening, which never occurred. Amazon is complicit in allowing this third party company to steal my money, and I will no longer be tolerating it. I told Amazon representatives I would be filling this complaint, and they promised me my money would be refunded over and over again.
Business Response
Date: 11/21/2023
Hello ****,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order.

I've reviewed the order 114-8722381-5346600 and see that refund was denied as wrong item was returned to seller.

As per seller's message "We have sent you Pentair 520556 S/N 1225102230181U Issue date 04/12/2023 But we got the return Pentair EC-520556 S/N 1225265211137N Issue date 09/22/2021 This item is defective. Please send us the original item so we can start a refund."

Please return the correct product so seller can initiate refund.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 11/27/2023

Complaint: 20893918

I am rejecting this response because:

as I previously noted with Amazon support, the business is still in possession with the item I returned to them. I have requested through amazon that the seller be asked to return the item to me, and I have received no response. Since amazon is allowing third party sellers to sell on their platform, Amazon is responsible for the communication with the company. This company is currently in possession of a piece of equipment valued over $500. I have offered to pay return shipping, and the business has not replied. I am happy to return the item they need, as this was a simple mistake. But I need them to return the one they have.
either tell the business they need to return it, or provide their contact info so I can contact them myself. I will not let this go.

Sincerely,

*****************
Business Response
Date: 12/04/2023
Hello ****,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

To help you with this, I've worked with our internal partner team on your request. They have confirmed that have reviewed the complaint details and taken necessary actions on the order and sent you email correspondence to your registered email address with refund details. I request you to please check your inbox for the correspondence.

A refund of $517.28 has been issued to your Discover card on Monday, December 4, 2023.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 12/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for finally working to resolve this issue, Amazon.

Sincerely,

*****************
Initial Complaint
Date:11/20/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
received an email from amazon on 11/19 that I still need to return this item Ursteel Cross Necklace for Men, Mens Cross Necklaces Stainless Steel Silver in order 111-6815644-5609013. This item was returned with several other items apart of this order so not sure why I am going to be charged ***** now for the item.
Business Response
Date: 11/22/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us that you receive an email stating you will be re-charged for the returned item Cross Necklace for Men, Mens Cross Necklaces Stainless Steel Silver Cross Necklace Cross Chain Layered Cuban Link Chain.

I've checked and confirm that the refund of $16.95 has been issued to your original payment method on October 15, 2023 and you have not been re-charged for this item. Please contact us back if you are charged again for this item.

Thank you for your patience and understanding.
Regards,
Pratap
Initial Complaint
Date:11/20/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been an Amazon associate {with Store ID ************* and email ******************* since 7th February, 2021 and my account has been of good standing.From 2nd August, 2023 I started getting emails stating my account has been restricted for too many returns. I appealed because I haven't made a single return on Amazon and my account was reinstated.I know there is a glitch from Amazon's end because they subsequently kept restricting.... then reinstating my account, several times within a few days. It was obvious to me, something wasn't right on their end.I contacted Amazon through the ** chat, emails and phone calls. Nothing was done about it. Same emails mentioned my seller account and I have never owned a seller account. *********************** acknowledged this when I emailed *********************************)No one listened not for back to me.On 17th October 2023, Amazon terminated my associates account and withheld my earnings from 2 months prior claiming it is because my account is connected to a previously terminated account. I never owned a terminated account not anyone around **** believe this is all connected to the mixup on my account. All my complaint has been replied by the generic email that says 'the decision is final and I will not receive further response ' I am hoping to have the attention of a human on Amazon who can look into my account, so I can hopefully have my associates account reinstated.Attached are some of the emails backing my claims. I am available to provide any information necessary. Thank you so much!Kind regards,*****
Business Response
Date: 11/30/2023
Hello *****,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your Amazon Associates account.

I partnered with our Associates Specialist team regarding this and received following response from them.

----Quoting email-
We reviewed your account ***************, the email appeal sent to Amazon, and the BBB complaint regarding your Amazon Associates account being closed. The decision to terminate your account was found to be correct.

As stated in our previous communications, our decision to terminate your Associates account is final. Any further requests to review your account for reinstatement will not receive a response.

It is important that you immediately stop using the Content and Amazon Marks and promptly remove from your Site(s) and delete or otherwise destroy all links to the Amazon site, all Amazon Marks and all other and any other materials provided or made available by or on behalf of us to you under this Operating Agreement or otherwise in connection with the Program.

Please be aware that any other accounts you have, or may open in the future, may be closed without payment of any commission income pursuant to our rights under the Operating Agreement. Amazon reserves all other rights and claims. ----

I hope this helps.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 12/04/2023

Complaint: 20893886

I am rejecting this response because:
I wish Amazon can investigate a bit more instead of tossing me away. Especially since my account has been of good standing.
I use a freight forwarding company listed in my account "HEROSHE" whose address and phone number is shown in attached in the screenshot.
**********************************************************************************************************
*************
Phone number: ?*************
I asked the company and verified verified their Amazon associate account was indeed terminated. But my IP will show we do not share location and I only use them for shipping.
I believe this might be the account that caused my termination. This is a public business used by many people in my country to ship goods.
I humbly plead with Amazon associates to check and reinstate my account. I have put in so much work and have a lot at stake.

Sincerely,

*********************

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