Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,741 total complaints in the last 3 years.
21,450 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Charged ***** for Abide app on Nov 17 asked for refund and they denied.
Business Response
Date: 11/22/2023
Hello ***,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Id like to first offer my sincerest apologies to you. While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

Ive reviewed your account and couldn't find any charges for $29.99. Please help us with below information so we can review and assist you further.

- Last 4 digits of your credit card

- Date of charge

- Amount of charge

- The charge descriptor (e.g. Amazon.com AMZN.COM/BILL) listed on the statement.

Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription.

Using the Charge ID, our customer service team can now help answer your questions about an unknown charge, in a much shorter time.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

***********************************
Initial Complaint
Date:11/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-4608822-7160221, Order date: July 11th, 2022. 902XL Ink Cartridge Compatible for HP 902 XL Work with Officejet Pro ******************* **** **** **** **** **** Printers (Black, Cyan, Magenta, Yellow, 4 Combo Pack). I purchased this printer ink in 2022. It directly states the exact HP printer numbers this will work on. I own an HP6978 printer. In November 2023, I opened the package, installed these color ink cartridges, and the printer errored stating that these ink cartridges do not contain the proper HP chip and cannot be used. I called Amazon. They refused a refund, stated they emailed the seller, and to call back if the seller does not respond. The seller did not respond. Amazon stated they cannot refund the money I paid ($81.50) because it's past the return date. I explained that Amazon allowed a product to be sold that is a lie. These cartridges are NOT compatible with the printer model. Most customers also do not wait until they are out of printer ink to purchase it online. This would cause them to have to wait multiple days, without an ability t print anything. The fact that this was not opened upon arrival and attempted to be used is not abnormal. I understand this is outside of the return window of 1 month; however, the seller sold a product that was FALSE advertising and a lie. I would like for Amazon to provide a paid return label and a full refund. I will then send the bad product back to them and will receive a full refund.
Business Response
Date: 11/22/2023
Hello ****,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear your 902XL Ink Cartridge Compatible for HP 902 XL didn't work out.

I see item was purchased on July 11, 2022, because more than 30 days have passed since you received this item, we can no longer accept a return.

Our returns procedures state that within 30 days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund. Return window for your item ended on August 11, 2022.

I'd recommend consulting your owner's manual and/or contacting the manufacturer to see if the problem in question is covered by the manufacturer's warranty.

Most manufacturers list contact information on the product packaging.

If you can't find the information there, you might want to try doing a web search to find their phone number or website.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 11/28/2023

Complaint: 20894578

I am rejecting this response because:
I believe the person who responded might misunderstand the issue. She is stating that I should call the manufacturer of my printer (**) to see what they can do. ** is not responsible for Amazon sending out printer ink, specfically stated to work with this exact printer, when it does not. My ** printer had no problem working with ** ink, after this Amazon issue occurred.
The issue is: Amazon sold printer ink that they stated worked with ** ****. When the customer attempted to use this ink, the ** printer (****) stated it cannot be used as the ink cartridges do NOT contain the correct ** chip.
Amazon sold ink, stating it works with this exact printer model. Their ink does not work with this printer model. Therefore, Amazon needs to allow the return of the ink and provide a full refund.
Sincerely,

*******************
Initial Complaint
Date:11/20/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is holding return refunds up until I submit an ID. They say they cannot give me my money back for returned items until I submit an ID. However, I am not comfortable sharing my ID due to data theft concerns. So they are just holding my money illegally.
Business Response
Date: 11/22/2023
Hello *******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with one of your orders you returned. It is certainly not what we expect our customers to go through.

I have reviewed the complaint and account but, could not find any details related to the order.

For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.

Please rest assured that any information provided by you, is handled according to our Privacy policy.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 12/05/2023
Hi - this has been resolved. Thank you.
Initial Complaint
Date:11/20/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon locked my account due to suspicious activity, and the sent me an email To restore access to your account, sign in and follow the on-screen instructions. You will have the option to upload a document with the required information to verify your account. Once you have provided this document, we will review it and respond within 24 hours.When i try to that the website just says we have emailed you instructions to unlock my account, and there is no option to unlock it. I have called amazon 5 times a;ready and 3 weeks later my account is still locked, and nobody can figure out to fix it. I pay amazon alot of money for my prime membership and this is just terrible customer service.
Business Response
Date: 11/22/2023
Hello *****,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the trouble you've had with your account. While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

I've reviewed your account and see it has been restored however if you are unable to login we're happy to help, but we need to verify some additional information before taking any actions.

For account security purposes, this information needs to be verified over the phone with one of our agents. Please reach out to us via phone using the link below:

****************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:11/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased Amazon gift card for $100 from ****** in Somerset pa. When trying to load amount into our Amazon account we could not as site said this card was used on other account. Called ********************** customer service many times and sent copy of Amazon card and ****** receipt to escalation-*************************** per advice of one customer service rep. ** ******** by the name of ******. Amazon informed us to try to enter amount again which resulted in the same info. That this Amazon gift card was already applied to another account. The claim code on the back of the Amazon gift card is , aq2y-gk7s9h-vqyat. Card number is, **** **** **** ****. All we want is a refund as we could not use this card and cannot afford this loss of money. We are the victim as this situation is not our fault. Please help us. ***** and *************************
Business Response
Date: 11/21/2023
Hello *****,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Id like to first offer my sincerest apologies to you. While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

It is concerning to hear that your gift card was claimed in other account. Unfortunately, gift cards that are purchased from store can't be refunded to replaced once they are claimed and due to security reasons, we will not be able to disclose any details of the account that claimed the gift card.

Since this gift card was purchased in a store, and not directly through Amazon.com, I recommend contacting the store where the card was purchased with your receipt. The store should be able to reissue a new card for you to use.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 12/04/2023
I contacted ***** in Somerset **. Where we purchased the Amazon gift card on 9/27/2023, and they will not reissue another card and/or give us a refund. We are out $ 100, which may not mean much to some people , however to us it is money we need as we are retired and on a fixed income. I have seen on the web news that this is happening frequently, in which someone uses the card without purchasing it and replaces it on the rack for an unsuspecting innocent person like myself to purchase and then lose their money. So not fair to honest people like us. Sincerely, ***** and *************************
Initial Complaint
Date:11/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered November 8, 2023 Order# ***-1728176-8296228 COSORI Pro II Air Fryer Oven Combo, 5.8QT Large Airfryer Cooker with 12 One-Touch Savable Custom Functions, Cookbook and Online Recipes, Nonstick and Dishwasher-Safe Detachable Square Basket, Black Paid by credit card $100.48 Pd by Amazon Gift Card $19.91 ********* PAID $120.39. Amazon shipped wrong item-***************** Bottle Sterilizer and Dryer which I returned. Amazon REFUSES to issue my refund unless I provide them with a state ID within 6 days. If I do not provide the state ID within 6 days, Amazon said I lose my right to receive a refund. This item was returned to Amazon by *** on Nov 13, 2023 and Received by Amazon on Nov 15, 2023. *** Tracking 1ZA663W99011332689
Business Response
Date: 11/21/2023
Hello ******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the return refund issue for the Order ID *******************.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement as we have noticed abnormal activity on your account.

We may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority.

We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will investigate and get back to you with an update on refund for the mentioned order.

Further, we are not able to take additional actions, including overriding their decisions for next steps.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 12/02/2023

Complaint: 20894268

I am rejecting this response because:

****************************** ******
Initial Complaint
Date:11/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon first said that they had detected unusual activity on my Amazon account, for this reason, they have temporarily placed it on hold and canceled any pending orders or subscriptions.I have uploaded documents with the required information to verify my account. However, ********************** removed access to my Amazon.com account and canceled all open orders even if I provided everything they required. Now I can't even contact a customer service representative because I can't even log in to my account.
Business Response
Date: 01/10/2024
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2024-01-10 confirming account reinstatement.

Sincerely,
********
Amazon.com
===============
Initial Complaint
Date:11/20/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Item was purchased on Oct 26,2023 and was returned and received by Amazon on Nov 1, 2023. until this day they have not refunded my AMEX for the amount of $1,226.18. Order #***-7890862-1145847.
Business Response
Date: 11/21/2023
Hello ******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the return refund issue for the Order ID *******************.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement as we noticed abnormal activity in your account.

Once the carrier has received your package, it can take up to 30 days for us to receive and process your return.

Estimated Refund Date for this return is Wednesday, December 6, 2023

Check on the status of your return by visiting:

**********************************************************

As you have contacted with in 30 days refund time frame ID was requested and we may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority.

We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will investigate and get back to you with an update on refund for the mentioned order.

Further, we are not able to take additional actions, including overriding their decisions for next steps.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:11/20/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-6152882-8741053 ORDER # ***-8749067-4402628 ORDER # ***-9785017-9065857 ORDER # ***-0105271-8888242 These Items were returned by *** tracking and showed delivered amazon said a refund was held and requested government ID. Why is online merchant requesting government id which is my personal private information is making no sense to me and why holding my refund when I did all the refund procedure correctly is strange to me. I would like to report this incident and request by fair refund attached is tracking and pdf information
Customer Answer
Date: 11/20/2023
amazon customer service lied about refunding me few days ago since it didnt come in but if you look at the chat clearly stated by amazon rep the refund was processed. SO FOR THE RETURN TOTAL GIFTCARD CREDIT OF 79.14
Business Response
Date: 12/02/2023
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item from ORDER # ***-6152882-8741053, 113-8749067-4402628, 113-9785017-9065857 and ***-0105271-8888242.

Upon checking I see that the refund of $8.64 and $9.73 has been issued to your original payment method on November 24, 2023 for TSMK ******* ************* 4 5G Camera Lens Protector,2 PCS Camera lens and Suttkue for ******** Moto Edge 30 **********************cke-eol="1">$17.31 to your original payment method on November 24, 2023 for WXM Magnetic Phone Card Holder with Magnetic Wireless *******************************cke-eol="1">$11.29 to your original payment method on November 24, 2023 Guizzcg for ******* Galaxy Note 20 Case [Compatible with Magsafe] Soft TP and
$7.57 to your original payment method on November 24, 2023 for ******* ************* 4 5G Folding Case Luxury Bling ********************** Gift card refunds are processed in 3-4 hours and the bank account refunds are processed in 3-5 business days.

Thank you for your patience and understanding.
Regards,
Pratap
Customer Answer
Date: 12/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************
Initial Complaint
Date:11/20/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint against Amazon for the unjust suspension of my seller account and the subsequent mishandling of my appeals process. I've been an Amazon seller in good standing until recently when my account was suspended on allegations of selling counterfeit goods. I vehemently deny these allegations and provided all requested documentation to prove the legitimacy of my inventory.Despite Amazon's policy of offering two opportunities to appeal account suspensions, I was denied this right. After submitting my initial appeal with all required documents, my account was deactivated without a second chance to address their concerns. This deviation from their own protocol has caused significant financial distress, as they are withholding over $8,300 from me, critically affecting my ability to meet my financial obligations and causing undue hardship to my family.Furthermore, I have been denied the opportunity for a video call to discuss my case, a courtesy extended to other sellers in similar situations. This lack of direct communication and the absence of a transparent appeal process have left me feeling marginalized and unfairly treated. The inability to connect with a representative who can provide meaningful assistance has been a major obstacle in resolving this issue.While arbitration is an available recourse, the prohibitive fees set by Amazon effectively deter small businesses like mine from pursuing this option. This practice seems to be designed to limit sellers' ability to seek fair resolution in disputes, tilting the balance heavily in Amazon's favor.In light of these circumstances, my immediate resolution goal is to have a direct conversation with an Amazon representative. This will enable a thorough review of my case, reinstatement of my seller account, and release of my funds. It is crucial for small businesses to have fair and equitable treatment on platforms like Amazon, and the current situation undermines this principle.
Business Response
Date: 12/02/2023
Hello from Amazon.com.

My name is *******, and Im a member of the Amazon.com Executive Seller Relations Team. ******************* received your email and requested that I research this issue and respond on his behalf.

I understand your situation and I do apologize for the inconvenience. Thank you for submitting your appeal.

If you are appealing an action taken on your account, please submit your appeal by clicking the Reactivate your account button in Account Health (**************************************************************). If you want to submit additional information, click on the View appeal button and submit additional information as requested.

If you are appealing an action taken on your listings for an intellectual property complaint or Amazon Listing Policy violation:
1. Navigate to Received Intellectual Property Complaints or Listing Policy Violations in the Product Policy Compliance section in Account Health (**************************************************************).
2. Locate the deactivation record for the product listings you want to appeal.
3. Click on the Appeal button next to the record to submit your appeal to reactivate your listings.

If you want to submit additional information:
1. Click on the View appeal button next to the deactivation record.
2. Click the Submit additional information button to submit the information necessary to reactivate your listings.

If your Amazon seller account has been deactivated in accordance with section 3 of Amazons Business Solutions Agreement and if you believe there has been an error, please submit an explanation to ****************************************************** . Your explanation should include the following information:
-- Evidence or examples that demonstrate the refunds you have issued were requested by customers.
-- Evidence that you have sufficient funds in your account to cover the cost of refunds that you have issued.

We're here to help
If you have questions about this action, please contact us at ****************************************************** . Additionally, please find general guidance for creating a plan of action at *********************************************************** and please read our Selling Policies and Seller Code of Conduct" (****************************************************************).

Sincerely,
Customer Answer
Date: 12/02/2023

Complaint: 20894110

I am rejecting this response because: Ive already gone ahead and submitted all the required documents. The issue is that absolutely no urgency is being taken with regards to my case. It has been two weeks now since I last heard from the appeal review team.

The pre-generated responses are an insult to my intelligence. Im looking to request a video call, as was offered to other sellers in a similar situation.

Sincerely,

*******************************
Business Response
Date: 12/18/2023
Hello,

We have reinstated this customers seller account (*******************************). We sent an email to the customers registered email address on (12/05/2023) confirming account reinstatement.

Sincerely,
Customer Answer
Date: 12/18/2023

Better Business Bureau:

While I am highly upset by how long this resolution took (which is through no fault of your own), I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I appreciate your commitment to keeping consumers like myself protected from large corporations.

Sincerely,

*******************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Amazon.com is BBB Accredited.