Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,741 total complaints in the last 3 years.
21,454 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sent the item back to Amazon on June 6, 2023 and it was delivered to Amazon on June 7, 2023 with proof of delivery. After 14 days I called them they said that the item can be process maximum of 60 days. After 60 days I called and emailed them again, they told me to contact **** the carrier. Then I did contact **** They sent me the proof of delivery signed by an associate from Amazon . They told me to contact Amazon again. After many phone calls and emails, they kept refusing to refund me. The upset here is some employees were very impolite to hung out the phone abruptly and ridiculously. I think they did the wrong thing but no one is willing to help their Prime customers. It made me very angry but I still not get any refund or sorry from them until now. I just got the same problem with Amazon and after many phone calls, emails, and the help from BBB.org, they finally refunded me after over 2 months of waiting without any explain why it happened. I think they are trying to steal money from customers as much as they can if no one prevent them because it happens 2 times with the same manner to me. I do not want it happens to other customers because of their irresponsibility. Order Placed: May 31, 2023 Amazon.com order number: 112-6403727-4526615. NUX B-5RC Wireless Guitar System for Most of Types of Guitar with Active or Passive Pickup, Charging Case Included,Auto Match,Mute Function,Guitar Wireless Transmitter and Receiver, 2.4GHz Date of return: June 6. 2023 Date of Delivery to Amazon: June 7, 2023. Tracking number: 1Z67561y9016999379 Sincerely,*******************
Business Response
Date: 12/13/2023
Hello ***,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item NUX B-5RC Wireless Guitar System for Most of Types of Guitar with Active or Passive Pickup, Charging Case Included,**********,Mute Function,Guitar Wireless Transmitter and Receiver, 2.4GHz

Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.

A careful review of your account reflects that the correct information has already been provided.

As the item is not processed at our return center we recommend that you reach out to the carrier that you used to return the item to Amazon.

Thank you for your understanding.
Regards,
Pratap
Customer Answer
Date: 12/13/2023

Complaint: 20893536

I am rejecting this response because:
The item was actually received by an associate from Amazon (proof of delivery from *** was attached. This answer is the same every time I contact Amazon and I think it is from a robot. Amazon does not even read and review all of my proof I sent them. They answer the same although I did contact *** as they told me. Amazon did receive the return but tried to not refund me.

Sincerely,

*******************
Initial Complaint
Date:11/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item. I could not get it to work so I returned it. Amazon received the item back many weeks ago. I asked on status of refund but they asked me to verify using a government issued ID. I dont see why I have to give amazon any identification when they have a lot of info on me already.
Business Response
Date: 11/21/2023
Hello ***,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB -I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure. Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!
Regards,
****************
Initial Complaint
Date:11/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to lodge a complaint against Amazon for their handling of my recent order (Order# ***-7420274-8914655).Upon receiving my order, I noticed that the box appeared to be tampered with. The stickers on the box were already opened, and there was no plastic seal around it. This raised concerns about the authenticity and integrity of the product inside, which was the Apple AirPods Pro (2nd **** Wireless Earbuds.I immediately contacted Amazon support to report this issue and requested that they note my concerns in the order. As a result, I returned the Apple AirPods Pro (2nd **** Wireless Earbuds as soon as they arrived, per their guidance.In addition to this, I also ordered a ******* Viewfinity S65UA Series 34-Inch Ultrawide QHD Curved Monitor, 100Hz, USB-C, HDR10 (1 Billion Colors), Height Adjustable Stand, TUV-Certified ******************** (LS34A654UBNXGO). Unfortunately, this monitor did not arrive. Despite my repeated attempts to contact Amazon via phone and email, they have refused to issue a refund. I also reached out to my bank, ************ but they were unable to assist me in this matter.I look forward to hearing from you soon.Sincerely, *******************************
Business Response
Date: 12/13/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item Apple AirPods Pro (2nd **** Wireless Earbuds and ******* Viewfinity S65UA Series 34-Inch Ultrawide QHD Curved.

A careful review of your account reflects that the correct information has already been provided.

We received wrong item in the return for the above mentioned items. We are unable to accept the return for this item now as the return window has expired.

If you would like to appeal this decision, please reply to the email that you have received on October 10, 2023 to reach an Account Specialist.

Thank you for your understanding.
Regards,
Pratap
Initial Complaint
Date:11/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to lodge a complaint against Amazon for their handling of my recent order (Order# ***-9755007-0971460), which I placed on November 7, 2023, for a total of $815.42.I returned several items on Saturday, and to my surprise, I received an email from Amazon this morning stating that they would not process any returns unless I submit my Drivers License. I explained that I am currently in the process of moving, which is why I had ordered items to be delivered to *******. Despite my explanation, I have not received any response from their customer service.The items I returned are as follows:TangDepot, Set of 2 Soft Plush Velvet Big Striped Corduroy Solid Decorative Throw Pillow Covers, Square Pillow Covers - (12"x12" 2 Pieces, A32 Black) for $9.99 Linenspa 3 Inch Memory Foam Mattress Topper, Gel Infused Full XL Mattress Topper, CertiPUR-US Certified which cost $84.99 dnbss Nightstand with Charging Station and LED Lights, Modern Bedside Table, Black Night Stand, End Side Table with 360 Laptop Tray, Storage Shelf, Drawer for Bedroom for $139.99 Ice Cube Tray with Lid and Bin, PHINOX 64 pcs Ice Trays for Freezer, Ice Cube Trays for Freezer with 2 trays, Container, ********* Scoop, BPA Free for $13.99 iHave Toothbrush Holders for Bathrooms, 2 Cups Toothbrush Holder Wall Mounted with Toothpaste Dispenser - Large Capacity Tray, Cosmetic Drawer - Tooth Brushing ***************** Accessories for $19.99 The total refund amount for these items is $268.95. I no longer have these items in my possession as they have been returned to Amazon via **** However, Amazon waited until after I had returned the items to inform me that my refund was not guaranteed.I believe that this situation is unfair and would appreciate your assistance in resolving this matter. I look forward to hearing from you soon.
Business Response
Date: 11/21/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding refund for the returned order.

I see our team have noticed abnormal activity on your account hence we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

I request you to please share the requested details by visiting the secured link shared on your registered email id. Once we receive it and verify the details, our team will be able to help you further. Rest assured, all personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

If you do not get the updates after 3 business days of uploading the document, please contact us through chat or call for further help.

I appreciate your cooperation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 11/21/2023

Complaint: 20893509

I am rejecting this response because:Good morning ********,

Ive explained multiple times and uploaded my ID multiple times. Its extremely unfair amazon on Friday gives me QR codes to return the items and i return them. Then on Sunday doesn't guarantee i get a refund. I currently have no refund and no product so i lost money. Amazon keeps saying to wait and wait but i already dropped off the items on saturday at **** Does that mean amazon will just no process them and not issue me a refund? Can i please get a response

What else do you want my lease agreement proving im in *****?

Respectfully,
******

Sincerely,

*******************************
Business Response
Date: 11/22/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for uploading your ID.

I see that our team is still investigating/reviewing your submission. It can take up to 3 business day for us to finish our investigation.

Please contact us through chat or call again after 23 November 2023 After that date, we'll be able to share the outcome of the investigation and if we need to take additional actions.

Thanks for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:11/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So I bought my airpod pro ************C on November 16th for a price of ******. However, I noticed that on November 19th, price dropped to ******. I asked if they could do a partial refund the difference but all they told me was I can just "freely" return the item and buy again with the new price. So when I tried to return the item, they are asking for my government ID and telling me I have to pay 6-7 dollars to return it. This is such a hassle because it has not even been over a week that I bought and the price dropped afterwards and they are refusing to give me a partial refund for the difference and making the return such a hassle
Business Response
Date: 11/21/2023
Hello Ha Ram Jeong ,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I've reviewed the complaint and the account , I'm sorry to hear that the price of the item that you purchased recently is changed .

I'm sure it's disappointing to see a lower price on the item you recently purchased.

However ,We strive to maintain low and competitive prices on everything we carry. We constantly compare Amazon's prices to our competitors' prices to make sure that our prices are as low or lower than all relevant competitors. As a result, we don't offer price matching.

Regarding the return shipping fee , it may be applied based on the reason selected for returning the item .

And for certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.

Please rest assured that any information provided by you, is handled according to our Privacy policy.

As soon as required details are provided, our specialist team will review and help you with the return .

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

********
Amazon.com
***********************************
Initial Complaint
Date:11/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have ordered two Rhone items that was not the right material as described in the Amazon listing and I have returned them for a full refund however I have yet to be refunded while the return has already been received. My order number are 112-7080106-3577025 and 112-8853548-5602648.
Business Response
Date: 11/21/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 112-7080106-3577025 and 112-8853548-5602648.
After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
*************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 11/21/2023

Complaint: 20893481

I am rejecting this response because: I have already submitted the ** and still have not received a refund for my two orders.

Sincerely,

***********************
Customer Answer
Date: 11/22/2023
Amazon customer service has verified that the refunds have been successfully processed but still no refund being issued.
Business Response
Date: 11/28/2023
Hello,

I'm Prashanth from Amazon.com.

Thank you for writing back to **.

Kindly, wait for 3 business days, as our team is working on it. You'll receive an update on your registered email ID, once our team has completed the investigation.

Thank you for your patience and understanding in this regard.

Regards,

*********
Customer Answer
Date: 12/01/2023

Complaint: 20893481

I am rejecting this response because: this issue presented has not been resolved or acknowledged. I have only been given the run. around.

Sincerely,

***********************
Business Response
Date: 12/06/2023
Hello,

I'm Prashanth from Amazon.com.

Upon reviewing, we see a chargeback has been filed on the order 112-7080106-3577025, you can contact your card issuer for more information about reimbursement for this purchase.
With regards to order 112-8853548-5602648, our team has advised to wait till December 5, 2023 for the return process to complete. Since the return time line is complete, we request you reach our support through call or chat, so that we can review the ** uploaded and help you with an outcome on it.

Thank you for your patience and understanding in this regard.

Regards,

*********
Initial Complaint
Date:11/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned an espresso maker over a month ago. I never received my refund. I reached out to support about it. They promised a refund within 3-5 business days. I neve received said refund. I had to reach out to customer support yet again, and this time, they're demanding my state ID before they'll give me a refund. I have been a customer with ********************** for decades and have spent tens of thousands of dollars with them. Their customer service on this matter has been atrocious.
Business Response
Date: 11/21/2023
Hello ****,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I'm sorry to learn that you did not receive a refund for order ending in #**** . It is certainly not what we expect our customers to go through.

Upon reviewing, I see that the return authorization was created on October 20, 2023 and item was returned on October 20, 2023.

Once an item is returned, it can take up to 30 days to process the return and issue a refund.

For more information on Return policies, you can view our website Help page using this link:

**********************************************************************************************************************************************

For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.

Please rest assured that any information provided by you, is handled according to our Privacy policy.

As soon as required details are provided, our specialist team will review and issue a refund in 3 business days.

Thank you for your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

********
Amazon.com
***********************************
Customer Answer
Date: 11/29/2023

Complaint: 20893467

I am rejecting this response because:
- It has been more than 30 days since I returned the item.
- It has also been more than 3 business days since I submitted the requested information.
By all accounts, based on your response, I should have received this refund last week.
Sincerely,

*****************
Business Response
Date: 12/05/2023
Hello ****,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I'm sorry to learn that you did not receive a refund for order ending in #****. It is certainly not what we expect our customers to go through.

Upon reviewing, I can confirm that a refund was issued to original payment method on Wednesday, November 29, 2023.

It will reflect in 3-5 business days to your card/bank account .

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Initial Complaint
Date:11/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased item Munchkin Stay Put Suction Bowls for Babies and Toddlers, 3 Pack, Blue/Green/Purple from Amazon.com on October 18, 2023 (Order# ***-8348810-9813826). I returned the item on November 2, 2023. The item was returned at *** using the ** code that Amazon.com provided for this specific return. Today is November 19, 2023 and I still have not received the refund. I called **************** and was transferred 3 times. They threatened me and said if I do not share a copy of my ID, they would not issue me the refund. It does not make sense why an online business needs to see my ID because I am not asking for a refund to someone else. I am asking for refund back to the same card that I used to pay for the item. If I returned an item and it was received by the retailer, I should be receiving a refund. It is unethical for Amazon to not give me my refund. I am owed $9.58.
Business Response
Date: 11/23/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item Munchkin Stay PutTM Suction Bowls for Babies and Toddlers, 3 Pack, Blue/Green/Purple.

I've checked and see that I do not have an option to issue the refund of $8.82 to your original payment method. As an alternate option we can process a gift card of $8.82 to your Amazon account.

Please let us know if you would like us to proceed with the refund in the form of gift card.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to ***********************************************.
Regards,
Pratap
Initial Complaint
Date:11/20/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with Amazon on September 29, 2023 (Order# ***-1362469-3931462). I returned item Full Cover High Chair Placemat for Stokke ********************* Baby High Chair, Silicone Placemats, High Chair Tray Finger Foods Placemat for Boys and Girls, Babies, Toddlers (Light Gray) from Order# ***-1362469-3931462 on October 25, 2023 via **** using the ** code provided by Amazon **** tracking number 1Z9758VX9044958989). The item was received on October 27, 2023. Today is November 19, 2023 and I still have not received the refund. I am owed $17.37. Amazon refuses to issue the refund that I am owed. They are threatening me and saying if I don't provide my ID, they will not issue my refund. They cannot explain why they need my ID. I am suspecting fraud on Amazon.com's part because they are refusing to provide me a return for an item that I already returned.
Business Response
Date: 11/21/2023
Hello ******,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I'm sorry to learn that you did not receive a refund for order # ***-1362469-3931462 . It is certainly not what we expect our customers to go through.

Upon reviewing, I see that the return authorization was created on October 24, 2023 and item was returned on October 25 , 2023 and received on October 27, 2023.

Once an item is returned, it can take up to 30 days to process the return and issue a refund.

For more information on Return policies, you can view our website Help page using this link:

**********************************************************************************************************************************************

For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.

Please rest assured that any information provided by you, is handled according to our Privacy policy.

As soon as required details are provided, our specialist team will review and issue a refund in 3 business days.

Thank you for your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,
********
Amazon.com
***********************************
Initial Complaint
Date:11/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon said they would refund 2 items and told me they processed the refund yesterday when I called them today 11/19/23. I later received an email saying I need to send in sensitive personal information to obtain a refund. I do not believe this is right. I was told that they had already processed the return when I was on the phone call with them. This is in regards to Order 113-6461127-8898656. I do not want to provide sensitive details for them to honor the return they told me was already processed.
Business Response
Date: 11/21/2023
Hello *******,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB -I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure. Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!
Regards,
****************
Customer Answer
Date: 11/21/2023

Complaint: 20893426

I am rejecting this response because I shouldnt need to submit personal info. You can refund to the purchase method whichever that is.

Sincerely,

*******

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Complaint statuses

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Complaint statuses

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Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

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Customer Answer

Business Response

Customer Answer

Business Response

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Business Response

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Business Response

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Complaint statuses

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