Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,722 total complaints in the last 3 years.
22,155 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ***********************, and ******************* is the official email address associated with my seller account. **********, 2023 I received mail notifying ofa video verification process with Amazon. Amazon did not, however, provide any further details regarding the particular ****s that I need to confirm with such invoices. The primary issue is that, technically, Amazon won't let me attach shipping documents or details on every **** inside my account. The **** or ****s that Amazon is interested in working with are not specified by Amazon.Please provide me with information about which products and ****s Amazon wants me to upload information.
Customer Answer
Date: 12/15/2023
I have additional information regarding this case.
As I already mentioned on December 10, 23, Amazon sent me a notification with a link: ***********************************************************************************************************************, according to which I must go through the video call procedure with an Amazon Support representative.
Since the issue of successful funds disbursement is quite essential to me, on December 14, 2023, I followed the link. I uploaded the necessary documents. Since I did not receive additional information about the specific ASIN list for verification, I only uploaded a photo of my passport and a credit card statement. Next, the Amazon system responded that an Amazon representative would contact me within 1-4 minutes. I sat for several hours waiting for a support representative but did not receive any feedback. I checked all the technical parameters of my browser and the sound and video camera settings. Everything is exactly as Amazon requested: the camera and microphone work. Nobody just contacts me. I repeated this procedure on December 15, 23. Nobody just contacts me on December 15, 23. Amazon is intentionally withholding funds from my account. The last time I received a notification from Amazon was that I missed a call with Amazon. Amazon can only reactivate my account after completing the video verification procedure. I do not understand what is going on. Why does Amazon mention account reactivation when I request a withdrawal of funds from my account? I also dont understand why no one contacted me after such a long time of waiting on the call and waiting for the support representative to appear. Please review the attachments that I sent with my appeal. I send screenshots that confirm that I have taken the necessary actions; Amazon support can check the same information through the backend of my account.
Please send me a valid link to call with Amazon support.
Business Response
Date: 12/17/2023
Hello,

We have reviewed this seller's account and we require more information to complete our review.

We have requested the necessary information from the seller via email on 12/15/2023.

Regards,
Amazon
Customer Answer
Date: 12/19/2023

Complaint: 20995052

I am rejecting this response because: Amazon Support representatives don't show up for scheduled calls, the last time I tried to contact them was the notification call assigned to me on 12/15/2023. I have not received any response from the Amazon Support representatives again. I sat for 40 minutes waiting for an Amazon Support representative. (Below, I am sending screenshots in which I noted the time of 19:45, according to which I entered the call, and 20:25, when I left it. The promised waiting time was 3-6 minutes. No one connected to me within forty minutes.)
In addition, I am currently in the hospital and have limited time to communicate with Amazon Support representatives. However, no one gives me an exact time frame for such a support call. Despite my illness, I found time to connect to the call, but no one answered me. Since I am in the hospital, I cannot sit for hours in front of my laptop monitor waiting for Amazon Support representatives when the expected waiting time should be 3-6 minutes. Please allow me to book slots for a video call at a specific time.

Sincerely,

***********************
Business Response
Date: 01/12/2024
Seller needs to complete IPI and a link has been shared
Initial Complaint
Date:12/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon refuses to give me a refund which they said would be issued 2 months ago without a copy of my ID. When i called I asked to speak to management. The man on the phone said theres no higher point of escalation and hung up on me.
Business Response
Date: 12/14/2023
Hello ****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to order #***-4279276-4189847 regarding refund for the item you returned.

I understand that our concern team requested you to share the ** proof. Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.

Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Our team will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

If you wish not to share the requested information, you may continue shopping on Amazon, but you will no longer be eligible for a refund on the order above mentioned order. Also, you will not be able to investigate this order issue further.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
*******
Amazon.com
Initial Complaint
Date:12/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed and order for Collagen Peptides Powder - Naturally-Sourced Hydrolyzed Collagen Powder with a total of $38.27. I spoke with 3 representatives who all ended up ending the chat without doing a return or refund. This item claimed to be unflavored but tasted terrible and didnt mix well as stated. Instead of doing a return, they sent an email requesting identity information in order to process a refund due to abnormal activity. They wanted an image and submission of my state ID just for trying to do a return!!
Business Response
Date: 12/23/2023
******************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry; for health and safety reasons, we're unable to accept the return of Collagen Peptides for Order No: 111-1487897-8538615

We recommend that you contact the manufacturer, Live Conscious Store, directly for any assistance with warranty, replacement, or refund information.

For more information about the Amazon.com return policy, including those items which cannot be returned, please visit the following link to our Help Pages:
*****************************************************************************

We appreciate your understanding.

Regards,
*****
*****************************
Initial Complaint
Date:12/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned an item and yet to receive my refund. I contacted amazon but they are asking for my driver's license. This is the first time they have asked for my driver's license in regards for a refund. I don't even know which part of the world I am chatting with. They will not get me my refund until I show them my ID.
Business Response
Date: 12/13/2023
Hello Jomar,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for reaching out to us.

Because we noticed abnormal activity on your account, we are undertaking an investigation of your account. The first part of this investigation involves need your ID before we can proceed with your request for a refund.
Please review to the **Mail sent on Tuesday, December 12, 2023 at 7:41 AM (PST).

Thanks for your understanding. We look forward to seeing you again soon.

Regards,
*****
*****************************
Customer Answer
Date: 12/14/2023

Complaint: 20994940

I am rejecting this response because: No one has explained to me regarding this "abnormal activity". I have returned a few items already after returning the product that I need show my ID for and this is the first time someone needed my personal identification just to get a refund for an item that's less than $150.00. Also the individual I was chatting with told me that I will not be eligible for a refund without giving my personal identification but I can still shop with my account. My account should've been deactivated then if there are "abnormal activities" going on.
As a customer I should get the information before showing any form of identification especially if I have had my account for many years now. Amazon can verify with my email or phone but for them to ask my personal identification is something I find disturbing. I recently filed a police report regarding fraud and the last thing I want to do is give someone a copy of my personal identification.

Sincerely,

******************
Initial Complaint
Date:12/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon order received damaged. Amazon return requested with free shipping option. (no replacement option was available) Amazon confirmed the estimated refund to be to full cost paid. Amazon received the packages and issued the refund minus the shipping cost that they never communicated ahead. (free shipping to prime members and free returns, reverified this by submitting additional returns) Spent 48 minutes on the phone to be told that there was suspicious activity on my account and the only way to have my money was if I submitted my government ID to some link sent from a no-reply email address. Nobody can explain what is going on. They are holding my money hostage with no reasonable explanation or communication. I purchased 234 boxes of glasses. I returned 2 and need to return another 8 due to broken glass shipped to me. It appears they will be charging me for each box shipped. They knew there is suspicious activity before they took boxes and issued the refund.
Business Response
Date: 12/13/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding refund for the order.

I see the information you have received from our customer support team is correct. The team have detected some abnormal activity on your account hence they need to verify your ID before any action on the given order.

I see you have already uploaded it. Thank you for uploading your ID.

The team is investigating/reviewing your submission. It can take up to 3 business day for us to finish our investigation.

Please contact us through chat or call after DECEMBER 18th, 2023 (3 business days after last submission of the **** After that date, we'll be able to share the outcome of the investigation and if we need to take additional actions.

Thanks for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 12/13/2023
ID was submitted yesterday and again today. (see first attachment) The identity claim is not valid. They continue to take my orders and process them as well as they take my money for other orders. Please see second attachment.
Customer Answer
Date: 12/18/2023
I have followed all of their instructions and submitted my ID for their verification. I was instructed to wait three days to reach out to them. Which I did. I reached out today via the chat and was told that I choose to pay for the shipping by selecting this option. Please see Amazon ***** attachment. These are my options and they are all FREE. They are insisting on not replacing or giving the full refund even if their policy states otherwise.
Business Response
Date: 12/21/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for sharing the screenshot of the Returns from your account. I've shared it with our team for reference.

I request you to please return all those items you would like from the reported order and wait for the refund to be issued on your account. Once it is received by us and you are refunded, I request you to please get back me to my replying to this email, whatever amount you are charged for each item return for this order, I'll be adding that balance on your account as ********************** gift card.

I hope this helps.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:12/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned this item, ORDER # ***-4036481-5626631 -- as it came opened box. All the bags inside were opened as well, with parts missing. The color and item did not match the website description. I explained all of this and they accepted the return. They have had it over a month now and just keep pushing back when they say I will get refunded. They told me yesterday 12/11, after they accepted the return on 11/11. I had the item not even two weeks, and didn't even use it. They, even now, assure me I will have my refund by the 17th, which is the last possible day then can give it to me, however they have already violated their own policy of returns processed in 3-5 days when paid with a credit card. So when I did not get my refund yesterday, after the 4th push back, all of the sudden I am getting bully-tactics, threatening emails saying if I don't give them my government ** I won't get my money, essentially attempting to extort me to get my info (I'd assume) for identity theft or to sell to third parties. No one would tell me anything, just transferred around about ten times. They could not tell me why my account was "abnormal" or what it even meant. They just kept insisting I give my **. This was not part of our agreement nor was it mentioned until yesterday 12/11 when payment was to be refunded. They have held my money now over a month ($2650) and it has cause major financial burdens. One person tells me I'll get the money 24 hours, one says 48, one says 12/17, and others say they need my **. If you ****** this issue - amazon asking for ** for returns, you'll see they are doing this to many, many honest hard working people, often over ***** dollars. It is shocking how many people had the same issue. If my account was so "abnormal" why wait to tell me? They say the ** is to protect me from fraud but the only ones I need protection from is them!!! They are holding my nearly ***** dollars hostage and countless other peoples funds as well. This is a huge scam plz help
Business Response
Date: 12/13/2023
Hello *******,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with your "Vortex Optics Razor HD Gen III " that was purchased on our website.

I understand that you wish to get refund on the return of the above item

Upon reviewing, I see that since an abnormal activity has been noticed on your account, you were requested to produce identity proofs for verification and to receive further assistance.

For certain orders, Our Specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

For more details, kindly review the email sent to you by our team on December 12, 2023 at 7:34 AM (PST)

In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
*************************************************************

Your order and your account will be reviewed and your identity will be verified through one of our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************"

Kindly submit your identity proof to get your concern addressed.

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Customer Answer
Date: 12/18/2023

Complaint: 20994931

I am rejecting this response because: I am not required per your policy nor do you require an ID to refund an item. I have asked severalwwwwe times what "abnormal" activity was on my account, and have verified that ALL activity is correct and done by me and only me. If there was such "abnormal" activity, why wasn't I notified? You only classified my account this way after I asked for my refund! I do not understand what there is to "investigate." It is simply a return of a item. You sent me an item that was opened, missing parts, and that did not suit my needs. I don't understand why it is now being "considered" for a refund, when you already accepted the refund long ago. Your policy is to take **** days in regards to the amount, NO longer than 30 days are you allowed to hold my funds. You have had the item for over 30 days now, as well as my funds. You had it for weeks and never mentioned anything about an investigation at all, until I opened a chat to inquire and now all of the sudden I am getting unreasonable and unconstitutional requests that are a DIRECT violation of my 4th amendment rights. If you ask me again to give my PERSONAL INFO in order to release my funds, I will proceed with an extortion lawsuit. You have held nearly **** dollars of mine for OVER a month now. You are trying to keep the item as well as my money. I demand a refund immediately or I will contact the ** attorney general as well as the ********** of ******* for Consumer Protection. You only need the original form of payment to process the return and item, of which you have both. Please stop delaying this as you are past the 30 days of which you can legally hold my funds, as of yesterday. It does not put faith in your request nor seem like AMAZON to use such vague terms as abnormal and investigation, while simultaneously REFUSING to answer what about my account is abnormal and WHAT even is being investigated. I do not understand why a simple return would need an investigation? What exactly is it you are investigating? You have the item. You have the card info to refund. What else is there? The fact you refuse to answer the questions of what is being investigated and what you found on my account as abnormal is very weird and seems like this is a scam. There is nothing on my webpage that says anything about this, or any alerts that my account is "abnormal." Again, all of the activity is verified and correct. There is nothing abnormal and nothing to investigate. If there is something wrong, perhaps it was done before -- which is why the box was open and missing some small parts, or perhaps after when the mail man took the open box. However, non of that is my concern. I have been unable to buy ANY Christmas gifts for my family nor can I book a flight to see them, because you have kept my funds. This is a large amount of money for me, and it is a very expensive holiday. I do not understand why a company that makes BILLIONS of dollars is harassing a 70 year old senior citizen over a few thousand dollars. I now will have to purchase a last minute flight, costing me more, and I do not know if I will be able to get my family gifts, as I was relying on these funds for that. I also do not appreciate you using my refund as leverage to attempt to extract my personal information to sell off. It is despicable a company would do this to a customer, much less an old woman. Again, until you can tell me why my account is abnormal, or why/what you are investigating I will not release any of my information. If I am not refunded today, I will be having my lawyer contact you.

Sincerely,

***************************
Initial Complaint
Date:12/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings!My name is *****************************, and the official email of my seller account is ******************************** On November 3, 2023, Amazon required me to undergo video verification. As a preliminary step to verifying the identity of an Amazon seller, ask me to send documents such as an identification document, card statement, business registration documents, and invoices.At the same time, Amazon did not provide any additional information about the specific ASINs that I must verify with such invoices. The main problem is that, technically, Amazon will not allow me to include information about all ASINs of my account period or shipping documents regarding these ASINs. Amazon did not mention which specific ASIN or ASINs are interested in Amazon support.Please provide me with information about which products and ASINs Amazon wants me to upload information.
Business Response
Date: 12/24/2023
We reviewed information provided determined seller choose forgiveness path instead of appeal for reinstatement.
Please include ASINs and associated invoices for us to review.,
Initial Complaint
Date:12/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered what I thought was a new tire for my car because I damaged one of my tires and I didnt have a full size tire for it. My car came with a temporary skinny tire. So basically, my car was tied up in the garage. Order number from Amazon is 1111-0158631-1841868 . it was supposed to be a prime two day delivery and it took for almost a week to get here. I called several times because the date kept getting postponed to a day or two ahead and I was getting tired of this game .On November 17 ***** the representative told me that I didnt have to pay for the tire when it came which was $125.42 and she wanted me to call back when it came in. When the tire showed up at the house I automatically took it with the wheel to have it replaced in balance. When I brought the tire home, I noticed that the tire was not new and that it had been repaired for a flat because it had a plug in the tire. But since I was told that there was be no charge. I figured I just keep my mouth shut. well the tire showed up November 20 afternoon and I called and said that the tire had arrived the customer service agent which was a different person every time you call , said that I didnt have to worry about anything that I didnt have a balance it was paid for. Well later that month toward the end , I got a bill from the credit card company for Amazon and it said I owed $125.42. I thought they were mistaken because I had been told twice that I didnt owe it so I called just to make sure, and I was told , by some manager that the customer service agent had made a mistake that I had to return the tire if I wanted a refund. They said they would not be able to refund the labor of dismounting and mounting the tire on my wheel and the balance of the wheel to me. And they didnt make it clear that they would pay all expenses to return the tire so basically it was gonna cost me quite a bit to send that used tire back to them that I have been fooled into thinking it was new. I told Manager I had a letter from the ******** Service agent saying exactly what I told him that that I was gonna be refunded $125.42 . He kept saying it wasnt policy that I was gonna have to send it back if I wanted my money back even though I had been fooled into thinking it was a new tire when actually it was a used tire with a flat repair and a plug stuck in it . So I went ahead and paid the $125.42 because I didnt want the credit card company charging me late fees which I thought was going to end up costing me a lot more plus ruining my credit. My complaint is that they lied to me and that Amazon and will not honor their word even if its on paper. What I want is for them to refund me my $125.42. Thank you.
Business Response
Date: 12/14/2023
Hello Angel,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the order.

I understand you were promised a refund and in the later conversations it wasn't fulfilled.

While a refund is technically not possible. We've already forwarded the issue to the leadership so that proper investigation is done and action is taken.

I would request you to let me know if its acceptable to add a gift card for the same value and you can use it for your future orders. If yes, Please feel free to contact us directly by replying to b**@a*****.com and we will be happy to help you with the same.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:12/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please find the attached leltter.
Business Response
Date: 12/19/2023
Hello Seller,

We are still reviewing your account. We will email you an update once we complete the review.

Thank you,
Amazon
Customer Answer
Date: 12/19/2023
Hello BBB,
Thank you for getting back to me with Amazon's response. I will be waiting for their update through your platform when they complete their review.
*****
Customer Answer
Date: 12/27/2023
Hello BBB,
Thank you for getting back to me with Amazon's response. I will be waiting for their update through your platform when they complete their review.
*****
Customer Answer
Date: 01/05/2024
Hello,

Is there any update from Amazon regarding this?

Thanks
Business Response
Date: 01/08/2024
Hello,

We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on January 8th, ****.

Thank you,
Amazon.com Seller Performance
Customer Answer
Date: 01/09/2024
Dear BBB,

Thank you for writing us back.

Amazon sent us the attached notification which does not have enough details on what additional information they needed. I already submitted all proof of purchase for ALL of the sold products on Amazon and payment transaction to prove that products were not stolen, those were legally purchased from Walmart.
Please help me get enough details from Amazon because even if I call their Account Health support, they do not provide significant details nor showed us courage to help. We are a victim here and we are accused of a crime that we have never done.

Thank you.

*****
Business Response
Date: 02/01/2024
Hello,

We received your submission but do not have enough information to reactivate your account at this time.

How can I address the issue?
You need to complete virtual identity and supply chain verification over a video interview. To reserve a time slot for the interview, please fill out the form here *****************************************************

After we receive your response on this form, we will send you a meeting invite on one of your preferred times, 48 hours before the interview. After your verification interview is complete, we will review the results and respond with the outcome within 5 business days.

What happens if I do not sign-up for virtual identity verification?

If you do not sign-up for virtual identity verification, your account will remain deactivated.

Funds will remain blocked and after 90 days following this notification, you may separately request a funds disbursement by contacting *********************************************.

Were here to help
If you have questions about the information requested above or if you believe your account has been deactivated in error, please contact us by following the instructions in the banner on the top of your Account Health page (********************************************************************)

You can view your account performance at ******************************************************************* or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download iOS App at (***********************************************************************)
-- Download Android App at (**************************************************************************************************)

Thank you
Amazon
Initial Complaint
Date:12/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please see the attached letter
Business Response
Date: 12/14/2023
Hello,

We have reviewed this sellers account and require more information to complete our review.

We have requested the necessary information from the seller via email on December 14th 2023.

Sincerely,
Thanks,
Amazon.com Seller Performance

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