Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,609 total complaints in the last 3 years.
21,564 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to you on behalf of Aibekwifey Store on the Amazon.com. We understand that Amazon Support, as the highest and most responsible team, is obligated to offer prompt and high-quality assistance to sellers, as stipulated in the aforementioned agreement. Unfortunately, our issue has proven to be rather intricate and cannot be adequately addressed through the conventional Amazon Support channels or cases.Our company specializes in selling products under the ********************* brand within the cosmetics category (beauty & personal care), specifically under serial number ********. The challenges we are currently grappling with stem from complaints submitted by a purported rights owner, alleging trademark infringement and intellectual property complaints. The contact details provided by this entity are ***************************************** appears that these reports are part of a concerted effort to undermine our Amazon presence, potentially to reduce competition. The complaints purportedly originating from the copyright holder do not align with the official communication channels of *********************. These grievances seem to be emanating from an unidentified entity asserting copyright ownership. A direct juxtaposition with the brand's authorized email, **************************************** clearly establishes that the complaints received do not originate from the legitimate copyright holder. This obvious disparity underscores the fact that these entities represent entirely distinct intellectual property rights.We firmly believe in the potential of the Amazon marketplace and the opportunities it provides for entrepreneurs like ourselves. However, the current situation is jeopardizing our business, and we are confident that your intervention can lead to a prompt resolution.Thank you for your time and consideration. We appreciate your dedication to maintaining the integrity of the business and supporting the countless sellers.Sincerely, **************
Business Response
Date: 12/25/2023
Hello,

We have decided to reinstate the ASINs B07SQBB6NY, B0BFBWGLBX, B009UOM2UI, B07Z58XL65, B09KVCXN3K, B07MXW5FTP, B07XQKZVJG, B07VTR7FP3, B0BVGVY13B, B0BC8H78GM, B0848LDR8N, B083QWHXJK, B0C86F4W2J, B00MDWF4KO, B07KNRHSR8, B07Z54GJ5L, B01N7SVG7L, B083QX8SLS and an email was sent to them informing them of this decision on 12/25/2023.

Sincerely,
Amazon.com - Seller Performance Team
Initial Complaint
Date:12/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered DJI Mini 3 - Lightweight and Foldable Mini Camera Drone with 4K HDR on Dec 9, 2023 (Order #***-3894670-7977808 Order total $387.02 (1 item)). The item arrived today damaged. I returned it via local *** store immediately (1Z6E55409069727806). Amazon is giving me a run around about the refund. I talked to **********, then transferred to Pradik S, then Siphl S, then to **** then to ******. They told me they may not be able to give me a full refund, it may be a partial refund, or zero refund, they may only allow a replacement. If they give any refund, they said it cannot be refunded back to my credit card, but it can only be issued as an Amazon gift card. Then, they emailed me asking for personal info and id verification, and asked me to submit picture id. Representative **** said she has not heard of this happening to anyone, transferred me to another *************** hung up the phone. Now, Amazon refuses to refund all together unless I go through with ID verification and provide detailed personal information. I have been an Amazon customer since ****. I have a ********************** **** credit card with *********** and thats what I used for this order, and it is directly linked to my account. I shop at ********************** weekly, never experienced anything like this before.
Business Response
Date: 12/14/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the returned order.

Generally the returns are processed by Amazon in 14 days. In some situations, it may take longer. Certain items can take up to 30 days. This additional time allows our ************** to find and process the item you have returned.

Although the return tracking shows delivered, the ************** has to complete the return processing before the refund is initiated.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. If you don't hear from our ************** within 30 days from the time of return, please contact us through chat or call so we can find out what happened and help you further.

More details can be viewed on this link.

************************************************************************************

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 12/14/2023
Amazon has already received the returned item. They are still stating that they will not issue a refund unless I upload my government issued picture id to a link they emailed me.
Customer Answer
Date: 12/14/2023

Complaint: 20998261

I am rejecting this response because: Amazon has been sending me several emails stating that (although they received my return), they will NOT refund unless I provide valid government issued identity documents. I just talked to Amazon Delivery & Returns supervisor Adveit T, who informed me that my account is declared unsafe by ************** because of abnormal activity. I asked them what is abnormal activity. I have been told that I returned this item too quickly which was flagged as abnormal activity. Please find attached the email I received from Amazon this morning at **** am re-stating the same.
In the meantime, Amazon.com asked *** to go to my home to pick up this item which they have already received.
After item has already been returned, *** came to my house to pick the item up, and gave me a notice for not returning the item yesterday, and they just came again today gave me another notice. They said Amazon.com continues to ask them to retrieve this item, they are not informed by Amazon that it has been returned. Please see attached the notices I have been given by *** regarding this order.
Sincerely,

***************************
Customer Answer
Date: 12/14/2023
a copy of Amazon.com's email asking for government issued id to issue a refund, and notices from *** requesting to return an item that is already returned.
Customer Answer
Date: 12/14/2023
Although, I have NOT uploaded any identity documents. I am now receiving emails from amazon.com thanking me for uploading my ID. Please see the email sent by Amazon.com today.
Business Response
Date: 12/19/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the incorrect email you have received about thanking you for uploading ID when you never did. I'm sorry for the inconvenience caused.

Thank you for bringing this to my attention. I've forwarded it to our team for necessary action to avoid it in future.

I see your return is being processed and once this is completed, your refund will be issued and you will be notified via email in not more than 30 days from the date of returning the order.

If you don't hear from our ************** within 30 days from the time of return, please contact us through chat or call so we can find out what happened and help you further.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 12/22/2023

Complaint: 20998261

I am rejecting this response because: your response contradicts with the information I receive from Amazon.com customer service representatives, and statements in my Amazon.com account. It has been 10 days since I returned this item. Please find attached the screenshots of the information I receive from Amazon stating that my return has been received, and Amazon will process my refund in 2-3 business days. I am still waiting.

Sincerely,

***************************
Customer Answer
Date: 12/22/2023
Amazon refund related statements.
Initial Complaint
Date:12/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item on 12/1/23 for ***** . I called to get a refund sent package back on 12/12/23 . Called Amazon and was told by 4 different representatives that my money would not be returned unless I issued my driver license . I do not agree with putting my personal identity on a website that can is a third party . I would like my money returned . I have never had to issue my personal Id for a refund on Amazon .
Business Response
Date: 12/14/2023
Hello *****************************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB -I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure. Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!
Regards,
****************
Initial Complaint
Date:12/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Have spent $100,000+ on amazon in a short few years. It was about $20k-$30k/year and now its pennies on the dollar. I have already cancelled everything to do woth them and am currently waiting on items they falsely advertised. Their system glitches out orderes to they dont exist but yous till get charge with no receipt or item received. They steal your money. They advertise products for sale and dont have them. They hang up on you when trying to address the problem and lie about not having any contact at all woth their third party sellers. I currently have items that were supposed to be replaced 4 months ago that were never received that were defective and a health hazard. This monopoly the word governments has let come into play is now abusing their position they slipped into. They need to be abolished and removed from the face of the earth. The first few years they were big was great. **************** was flawless. But *************** got greedy and decided the people that made him rich mean nothing to him.
Business Response
Date: 12/14/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon orders. I'd love to help, however, I wasn't able to find the orders.

I would request you to please write back with the order ids. You can look up your orders online through Your Account ***********************/your-account).

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought several leather jackets off of Amazon from different sellers in one same order on 12/7/2024. I kept one and returned the rest on 12/9/2024 at an Amazon Fresh location. I have received a refund for one of the jackets and not been charged for a Try Before You Buy jacket. But the cost of $494.51 for the remaining jackets that I returned on the same day has not been refunded to my account yet as of 12/12/2024. I usually return items to a Whole Foods location and the refund is processed immediately upon scanning the returned item, so I contacted Amazon customer service on 12/12/2024 to enquire about the items not showing as even returned on my account. The customer support agent informed me of "abnormal activity on my account" and informed me of needing to upload my ID to receive my return. I promptly received an email from [email protected] with a link to upload my ID, and the threat stating "You may continue shopping on Amazon, but you will no longer be eligible for a refund on the order 112-2464333-0563419. Also, you will not be able to investigate this order issue further."Amazon is withholding $494.51 that should be refunded to me for returning these items. Amazon is also threatening me to not receive this amount and to not be able to appeal the issue further in exchange for demanding my protected personal information that I am under no obligation to give to this company in order to receive my rightly owed refund.Nowhere in their Terms of Use, Privacy Policy or Privacy Notice is there any information regarding this demand for ID verification and personal information in exchange for refund. In addition, there has been no email to customers informing of this "new policy" therefore I can't make an informed choice to shop on amazon.com
Business Response
Date: 12/14/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 112-2464333-0563419.

After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/19/2023

Complaint: 20997868

I am rejecting this response because: I contacted customer support and ********************** has no idea what is being checked on the ** and what it's being used for. Why do you need a picture of the ** if you don't even know what information is needed from it? In addition, the fact that holding my rightly owned money ****** in exchange for personal information and threatening to close the refund and banning me from looking into it further is not specified in the Terms of Service of the website.

Sincerely,

*************************
Initial Complaint
Date:12/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon claims to have delivered a package on November 2, 2023. This was never delivered, a Camera and accessories which costs $865.99. The delivery driver has typed into tracking information "Delivered November 2 It was handed directly to a receptionist or someone at a front desk. Signed by: *******". I was not home and do not have a "receptionist". This is theft case number 23-0003670 filed with the ********* ******** ********* *********************** This has also appeared in the police's crime report in the newspaper ************** Review. Amazon Order Number 112-9342766-4923420 and Amazon Tracking ID: ***************. I have contacted Amazon customer service perhaps 15 times. I have had the police update the theft report to add the order number and tracking number. The theft report includes all of the requirements of Amazon.
Business Response
Date: 12/14/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced you with regards to order 112-9342766-4923420.

After careful review, our team couldn't verify the details of the Police Report you provided. The police report is invalid since it has an insufficient information.

In order for us to validate your Police Report, it must be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

- The name of the police department.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/14/2023

Complaint: ********

I am rejecting this response because: Concerning the camera which I have attempted to purchase through Amazon, I have filed a Better Business Bureau complaint and BBB has assigned Complaint #******** concerning the theft of a package on November 2, 2023, which clearly shows that Amazon will neither provide a refund nor deliver a camera kit for which I have been billed $789 for ORDER # 112-9342766-4923420. Amazon's inactions are unacceptable.
My camera kit was obviously stolen by your Amazon delivery driver on November 2, 2023. The driver did not provide a photograph of the delivered package in situ. Two false statements were typed into the tracking information.
Amazon, do not continue to send an email that the police report filed for this theft is invalid.
The police have told me that Amazon is obviously committing fraud by suggesting that their Theft Report 23-0003670 is faulty.
I have reported this incident of the theft of my package and the pathetic response by Amazon employees to the Better Business Bureau. I am attaching a file concerning BBB knowledge of this situation. BBB has informed me that this is now in the records as complaint #********. Amazon has been informed of complaint #******** by BBB through the Amazon Corporate Office.
Here are the ***** stipulations from Amazon's communications, which are obviously included in the ********* *********** Report 23-0003670.
--------
From Amazon email, see below:
"In order for us to validate your Police Report , it must be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:"
The **************** Station address is clearly stated on the first page of theft report 23-0003670 as ************************************************************************ which is within the city limits of ********* ********.
From Amazon "The delivery address regarding this incident."
The delivery address theft location is clearly listed on ********* *********** Report 23-0003670 as *******************************************************************
From Amazon "The items were delivered according to the carrier tracking."
Your driver who is a thief wrote the false statements "Delivered Thursday It was handed to a receptionist of someone at a front desk." and "Signed by *******" as Amazon tracking information on November 2, 2023 as seen in the Tracking ID: *************** for ORDER # 112-9342766-4923420. The driver did not provide a package delivery photograph.
From Amazon "The report was created for stolen items/theft/larceny/incorrect delivery or similar crime."
********* *********** Report 23-0003670 clearly includes this information. The report states "Theft (package/parcel)".
From Amazon "The date the report was created."
********* *********** Report 23-0003670 clearly includes this information with the dat November 8, 2023..
From Amazon "The name of the police department."
********* *********** Report 23-0003670 clearly includes this information.
This theft is described in the newspaper crime report in the ************** Review, as provided by the ***************************.
Sincerely, *****************************
Business Response
Date: 12/19/2023
Hello,

I'm Prashanth from Amazon.com.

Thank you for providing us with the police report. Upon review, we see the report is pending approval.

In order to proceed further, kindly contact us back via call during the police department working hours, so that we can contact the ***************** to have this verified.

Thank you for your patience and understanding in this regard.

Regards,

*********
Initial Complaint
Date:12/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order114-0194023-1541038 I placed an order on 10/31, received it on 11/1, and returned it on 11/2. *** delivered the package to Amazon on 11/6 (refer to attachments )*** came to my apartment, took the shipment into their possession on Nov 2, and confirmed the package weight was ****lbs (refer to attachments below). My returnis 100% in compliance with the Amazon return policy and my shipment was received by Amazon on Nov 6.I contacted Amazon a month later and they said only the band and chargerwere in the shipment. That is impossible because the package weighed at least ****lbs (refer to attachments), because the watch (*****lbs), charger (****lbs), and band (****1lbs) were included in the shipment. I've been an Amazon customer since **** and I have returned items in the past, but I have NEVER returned the wrong item to Amazon in 22+ years!Also, why would open a new Amex credit card on 10/31 to use a $200 instant Amazon gift card and send back $150 of items? It makes no sense, because the shipment was 100% intact when I sent it back via *** using Amazon's return process within 15 hours of receipt. I asked Amazon to:1. Open a *** investigation to determine whenthe package theft occurred? Only Amazon can initiate this because I used their return label per their return policy 2. Provide pictures of the package theft and contact me immediately to let me know about a problem? I reached out to Amazon to determine why the return was taking longer than 30 days 3. Document the process that Amazon went through for a high value item instead of supposedly disposing of the items and not returning them to me?Why doesnt Amazon let me ship the package so I can insure it and initiate a *** investigation to determine where the package theft occurred? I provided the package directly to *** and *** confirmed the package contents and weight. Am I supposed to fly with the package to the Amazon warehouse? I am hoping you can right this wrong. Thanks!
Business Response
Date: 12/25/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

We received your email about order 114-0194023-1541038. We have researched this matter and confirmed that the dispute in question has been resolved in your favor.

Please contact your card issuer for more information about reimbursement for this purchase. In the future, file an A-to-z Guarantee claim to resolve any issues related to Amazon Marketplace purchases before contacting your card issuer. For more information, visit the page: www.amazon.com/gp/help/customer/display.html?ref_=hp_bc_nav&nodeId=G59PXSUWUFR92NUQ.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 12/26/2023
Thanks for the update on my case. As a reminder this in in regards to order 114-0194023-1541038. I did win the dispute with my credit card, but I used a $200 gift card that still has not been applied to my Amazon account.

I opened the **************** Amazon Prime Business Card on October 31, 2023. I was awarded a $200 gift card, but it has not been credited back to my Amazon account yet.

Also, the way Amazon handled this has been atrocious. I followed their return instructions exactly, returned the item within 15 hours (I had to wait to *** to come to my home with a label).

I'm glad this appears to be resolved, but I can only imagine complaints like this with Amazon are more common - I started to research once this happened to me. Their return process is terrible, very difficult to speak with someone, they hung up on me repeatedly, and the return process is 100% slanted in their favor. I hope there is something you can do to ensure the return process is fair to both parties.

It is a shame that I had to rely on a dispute after being an Amazon customer since ****. The only reason I opened that t card was for the $200 Amazon gift card...

Thank again for your support and help.
*************************

Customer Answer
Date: 01/03/2024
I still have not received my complete refund from Amazon.com. I had to file a dispute via my credit card in order to get my purchase refunded , but I also used a $200 Amazon gift card. I have yet to hear back from Amazon.com about them refunding this portion of my payment as well.
Thanks,
******
Business Response
Date: 02/12/2024
Hello,
We have researched this issue and can confirm that the dispute was closed in the customer's favor. They should have already received a refund USD ****** of on their credit card.
We sent a confirmation to the buyer's registered email address on 2024-02-12.
Sincerely,
********
Amazon.com
============
Customer Answer
Date: 02/12/2024

Complaint: 20997738

I am rejecting this response because I paid $830.12 and was credited only $630.12.
I used a $200 Amazon gift card with this purchase and that has not been returned to me yet.

Sincerely,

*************************
Business Response
Date: 02/13/2024
Hello,

We have granted the customers request for a refund.

We sent an email to the customer through their registered email address on February 12, 2024. This email confirms that the refund has been issued for USD ****** to the original payment method. This refund was through the chargeback dispute. Customer raised a chargeback dispute on this order and Amazon has accepted the dispute. The dispute is now closed in customer's favor and customer's card issuer has debited ********************** for the disputed amount of USD ******. Customer should have received the credit from their card issuer. Kindly request customer to check with their bank about this reimbursement.

Sincerely,

*****
Amazon.com
Customer Answer
Date: 02/13/2024

Complaint: 20997738

I am rejecting this response because I have not received a credit for the $200 gift card that I used on this purchase. Im attaching documents showing that the gift card was used on this transaction.

Sincerely,

*************************
Business Response
Date: 02/15/2024
Hello,

We have granted the customers request for a refund.

We sent an email to the customer through their registered email address on February 12, 2024. This email confirms that the refund has been issued for USD ****** to the original payment method. This refund was through the chargeback dispute. Customer raised a chargeback dispute on this order and Amazon has accepted the dispute. The dispute is now closed in customer's favor and customer's card issuer has debited ********************** for the disputed amount of USD ******. Customer should have received the credit from their card issuer. Kindly request customer to check with their bank about this reimbursement.

Sincerely,

*****
Amazon.com
Customer Answer
Date: 02/15/2024
I was credited $630.12, but Amazon has yet to reimburse me for the $200 gift card that I used for this purchase. I keep getting the same note every single day. Please let me know what I need to do so I can get reimbursed for my gift card on this purchase.

Thanks,
****
Business Response
Date: 02/28/2024
Hello,
We have researched this issue and can confirm that the dispute was closed in the customer's favor. They should have already received a refund USD ****** of on their credit card.
We sent a confirmation to the buyer's registered email address on 2024-02-12.
Sincerely,
********
Amazon.com
============
Customer Answer
Date: 02/28/2024

Complaint: 20997738

I am rejecting this response because: I paid $830.12 to the business. I was credited back only $630.12 because I used a $200 Amazon gift card. The business still has not refunded the gift card back to my account.
Amazon still needs to refund the $200 gift card back to my account. Ive been waiting for almost 5 months to get this credit back to my account.

Sincerely,

*************************
Business Response
Date: 03/19/2024
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We have requested a refund for $200 to your bank account. This refund should be posted in the next 5 business days. Please contact your card issuer for support in locating this refund.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Initial Complaint
Date:12/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an amazon gift card for $150.00 at ********* on 11/16/2023. I added it to my amazon account and placed an order. They cancelled my order for "suspicious activity" and wanted me to send proof. I uploaded a picture of the gift card and the receipt. They eventually closed the account because they said it had information that matched another amazon account. Now they're saying because that card was redeemed on the closed account it cannot be used with any other account and that basically my $150.00 is gone. That is stealing. I spent my money and I want it back.
Business Response
Date: 01/30/2024
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 1/14/2024.
Sincerely,
Shiv
Amazon.com
Customer Answer
Date: 02/06/2024
I sent them the information they requested 4 times!!!!!!!!!! A picture of the gift card and the receipt. There is NOTHING ELSE TO SEND. SO IM JUST OUT $150.00 WHEN I HAVE 6 KIDS. AND THEY DID THE SAME THING TO MY SONS ACCOUNT FOR $100.00 ON AN AMAZON GIFT CARD!!!! HOW IS THAT RIGHT ???
Business Response
Date: 02/07/2024
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 1/14/2024.

Sincerely,
Amazon.com
Customer Answer
Date: 02/08/2024

Complaint: 20997648

I am rejecting this response because:
I sent them a copy of the gift card and the receipt. What else do they want? They asked for verification of the payment method and I dent it. There are no statements for amazon gift cards and I feel like AMAZON of all people should know that. Am I wrong? Make it make sense. It's been 4 months . Why are they so confused? Did they lose $150??
Sincerely,

*****************************
Business Response
Date: 02/26/2024
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 2/27/2024.

Sincerely,
Amazon.com
Customer Answer
Date: 03/01/2024
This is all they sent me. No mention of the $150 that i spent and they aren't trying to return; I don't care if they close the account i just want my money back!!!
Business Response
Date: 03/01/2024
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on **********.

Sincerely,
********
Amazon.com
===============
Business Response
Date: 03/13/2024
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 02/20/2024.
Sincerely,
Amazon.com
Initial Complaint
Date:12/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
10/12/2023 I bought a watch on amazon.com. The policy was free returns if returned within 30 days, which I did. Nowhere did it say government ID was needed. After returning the item, the date for refund kept getting delayed, like 2 or 3 times. I had contacted customer support about this and they reassured me I'd get a refund. After no refund, I finally contacted customer support one last time to inquire and was told I needed to submit government ID to get the refund. They are in possession of the watch and my money. I have been getting many refunds on returns up to this day and was never asked for ID.I want a refund and perhaps a little extra for having to go through this.ORDER # ***-9092736-4668220
Business Response
Date: 12/14/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 112-9092736-4668220.

After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/14/2023

Complaint: 20997603

I am rejecting this response because:
I have made multiple returns throughout the years and since then under the same exact circumstances where a refund was given with no problem.
Attached is just one example. I even got a refund just yesterday.
I was promised I would get the refund on Dec. 2nd, and that is it. Then Amazon kept delaying it then finally came up with this excuse.
The return policy did not state anything about needing ID and I have never needed to upload an ID.

Sincerely,

********
Initial Complaint
Date:12/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In October a purchase from Amazon for bunk beds were damaged and not delivered supervisor issued a refund and now two months later with no notice no nothing I've never ever seen this happen on my account ever I was charged again for the same product that was never delivered.Contacted Amazon they gave me a we apology, we issued a refund for the same amount but would not discuss the fees that were now attached to my account because they sent this charge through without my knowledge I truly believe that they are responsible for all fees associated with my account due to this charge
Business Response
Date: 12/14/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to retrocharge for order 111-9051377-7685845.

Upon review, we see retrocharge refund has been processed on the order December 10, 2023 for $281.32. At this point of time, we are unable to issue any further refund applied by the card issuer.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/14/2023

Complaint: 20997499

I am rejecting this response because:
I never said the refund wasn't issued. The original refund was issued 10/2023. This refund finalized the deal.
On 12/4/2023 2 month later, without my knowledge or consent, Amazon Charged my card again for the same product they issued a refund for in October 2023 thus nulling the refund and causing my account to be overdrawn, again without my knowledge or consent.
Given this was an error on Amazon's part done by an Amazon supervisor ******, (he processed the refund in October with the wrong disposition code), this unexpected charged cause my account which has NEVER been overdrawn to become overdrawn, thus causing my to pay $110.95 in fees! If Amazon has not processed this fraudulent charge again WITHOUT MY PERMISSION OR CONSENT, I would not have these charges or fees. In turn now I have an NSF listed on 2 accounts that I do business with that reflects negative on my credit line. This was not my fault this was the fault of the Amazon Supervisor, your agent stated the supervisor did it wrong and that is why the charge processed again in December.
Amazon owes and should pay for my damages due to their error.
Return Fee $35.00
NSF $35.00
NSF $35.00
Svc Fee $5.95
TOTAL $110.95 - AMAZON SHOULD BE MADE TO PAY THIS FEES ITS BECUASE OF THE ***** MADE IN AMAZON'S SYSTEM THAT CAUSED ME TO HAVE TO SPEND MORE MONEY, THIS IS NOT FAIR TO ME.

All communications from October and December are attached to the original complaint.

Sincerely,

***************************

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