Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,800 total complaints in the last 3 years.
22,160 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please see the attached letter
Business Response
Date: 12/14/2023
Hello,

We have reviewed this sellers account and require more information to complete our review.

We have requested the necessary information from the seller via email on December 14th 2023.

Sincerely,
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:12/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 3 piece furniture was delivered damage on october 27,2023 the same day i call for the return and pick up.The furniture was picked up on November 4,2023 by Rxo logistics and amazon was to refund my money back to my card.I have been calling them everyday to get hung up in my face then they say send email saying they need ID and i sent it in twice and they now still refusing to refund my money. This tracking #RXONC70oEKJXWJ1K23 Retailer #GvMZdncPO I received this tracking after pickup, order for furniture #***-3978771-4887410. ***************************** is the lady who sent the trucking company to pick up the furniture cause she said amazon sent her info to pick it up. ***************************** ************ and have spoke with her several times.Last call was 12-11-2023. Now they saying they dont have furniture but was told several times they have it and just been speaking to different customer service rep. ***************************** states a company by this name ****** picked up the furniture and returned it to amazon.
Customer Answer
Date: 12/12/2023
Dec.12 received call from amazon *** ******** stated she requested a full refund of ******** to post to my original payment method also she sent this is my email
At 7:10pm i received an another email from amazon.com and it gave me a break down of my refund Item Refund:$5.32 Item Tax Refund:$0.42 Item Promotion Deduction:$1,06 and Gift Card:$4.68. my total refund is ********. I am not sure how to down load and send the information to take a look at it.
Business Response
Date: 12/13/2023
Hello,

I'm Arun of Amazon.com. I'm responding to Antoinette Hood's subject matter complaint, and copying them for their reference.

I've reviewed the complaint and see that appropriate team is investigating the issue and will get back to you with an update soon.

I would request you to wait for he update as it takes 3 more days as per the order notes that we have.

Regards,

Arun
Amazon.com
*****************************
Business Response
Date: 12/17/2023
Hello,

I'm Arun of Amazon.com. I'm responding to ***************;***********;subject matter complaint, and copying them for their reference.

I understand your concern.

As you've received the refund confirmation from the appropriate team who is handling this issue.

I would request you to wait for the refund to be credited and they'll keep you posted.

Regards,

Arun
Amazon.com
*****************************
Customer Answer
Date: 12/18/2023
I told by ********************* that it will 3-5 business days to get my refund and she called and told me and as of today they still saying i got to wait 3 days well i have waited more than 3 days and now its time to refund the money as they have told me.Why is it taking so long.Why do i have to keep waiting. I need update.
Business Response
Date: 12/21/2023
Hello,

I'm Arun of Amazon.com. I'm responding to ********************************* subject matter complaint, and copying them for their reference.

As per the update from the team, the refund for the Order ID: ******************* has already been processed on Monday, December 18, 2023 at 2:38 PM (PST) to the original payment method which was used.

Usually, the refunds will be credited within 3 to 5 business days.

Hope this information helped and the issue is resolved.
Initial Complaint
Date:12/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a pair of Beats Studio Pro earbuds on 12/7. The delivery date was scheduled to be 12/8. The morning of 12/******:37am I get an email saying that a delivery was attempted but failed due to dog interference. I do not have a dog, nor do my neighbors have a dog. Additionally, I was working from home and could see the front yard and no delivery attempt was made. I got onto amazon.com and requested the order be cancelled and a refund issued because it wouldn't arrive in time. I was told I'd receive a refund within 48 hours. Then on Saturday morning 12/9 I get a text asking for a code. I thought it was for my refund so I did it. Then I get an email that my package was delivered "handed to resident" however, I was not home, nor was anyone else. I got back on to live chat and fought with amazon, with them saying if I gave a code, I'm SOL. Finally, after threatening an FTC complaint, the package was left on my doorstep last night. I opened the shipping box and inside was the beats box. The beats box was opened and the earbuds missing. I reach out to Amazon and they tell me they cannot refund anything unless I have a police report. I called my local police and they said this is an AMAZON matter and that they do not file reports for shipping issues. They told me that they have repeatedly told amazon to stop sending people to them. Amazon won't refund without a police report and the police will not file a report and have said this is an Amazon issue. Meanwhile I have a driver that lied at least twice, a rep that lied when they said they'd cancel my order and issue a refund, and live chat that will do nothing. My order number is 111-8547031-6585001
Business Response
Date: 12/24/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for reaching out to us.

I can confirm that the refund has been issued on Tuesday, December 12, 2023 at 8:33 AM (PST)
Refund amount : $105.95

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

We look forward to seeing you again soon.

Regards,
*****
*****************************
Initial Complaint
Date:12/12/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have returned an item Bought through Amazon and they are requiring that I upload my ID (Drivers License) before processing the refund. I dont see why I need to upload anything to get a refund on a package that is being tracked via ***
Business Response
Date: 12/14/2023
Hello *******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Upon reviewing the complaint details, I see that you are referring to orders ending with #**** and #***** returned but not refunded and when contact customer service were asked to submit ID proof.
On checking, I see that you were refunded for both orders for amount $ 47.99 on December ******************************************************************************************** 3-5 business days.
I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*******
Amazon.com

Customer Answer
Date: 12/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:12/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered two VELECO bed frames from Amazon. One of them was fine, easy to assemble and sturdy. The other one had missing screws and was not sturdy once assembled. The headboard was shaky and the feet of the frame would no align straight. The wooden part of the bed also had a pungent smell. I reached out to amazon many times about the issue. I was offered by the system online a partial refund to keep the bed. A number was provided to call and every time I called, I was transferred from department to department until they hung up on me. I chatted and kept getting transferred. I arranged the pick up of the item for a refund. They failed to pick it up on the first day. i rescheduled for another day. The carrier has marked the item as picked up since December 6th 2023. Amazon is now telling me that I need to provide sensitive information such as my ID before they can refund me my money for the item. I would like a full refund of my money.
Business Response
Date: 12/13/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding refund for the order.

I see our team have noticed abnormal activity on your account hence we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

I request you to please share the requested details by visiting the secured link shared on your registered email id. Once we receive it and verify the details, our team will be able to help you further. Rest assured, all personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

If you do not get the updates after 3 business days of uploading the document, please contact us through chat or call for further help.

I appreciate your cooperation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 12/14/2023

Complaint: 20994659

I am rejecting this response because:
I am not required by any law to share sensitive information such as my ID to a seller, in order for them to refund me my money. I am definitely uncomfortable doing so because Amazon customer service team does not even know which one of their team should process a refund and when chatting or calling I kept being transfered around until hung up on. Submitting my ID could end up in the wrong hands. I would like to know the specific unusual return activities on my account since I have not returned one item this year. I got a refund for a damaged tv stand which I have attached the pictures as proof of the damaged that occured while being shipped to me. The item arrived late and damaged. As for the bed frame I was given the option to get a partial refund and keep the item to avoid the hassle of shipping back but Amazon failed to honor the request. I called multiple times. Three days in a row spent about **************************************************************************************************************************************************** about the partial refund within 24hrs of my last call and til this day I have never received that email. I do not wish to go back and forth about an item i no longer want. Amazon has my money, I want it back.

Sincerely,

***********************************
Initial Complaint
Date:12/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My order number is 113 ******* ******* I understand this is a food type issue I ordered and I understand return policy but how this arrived to me was absolutely not okay and not even safe to eat. Now I tried to work with your agents but nobody wants to help. This is not okay. I will attach below what this bucket looked like on the outside and inside was all kinds of black spots. I have no idea what this is and I absolutely can't serve it in mu business.
Business Response
Date: 12/14/2023
Hello ***********,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with the '*********************** Country White *********** Icing ZTF, 28 Pound (Pack of 1) ' purchased on our website.

I understand that you received damaged item and would wish to receive a refund on the same.

To help you with this, I've successfully issued a full refund worth $79.68 to your original payment card. Please allow your bank 5 to 7 business days to process the same and update your account.

On the date the refund is completed, we'll send you an e-mail confirming the date, amount and payment details. After receiving this confirmation e-mail, you can view the refund details on the Order Summary in Your Account (*******************************************). Completed refunds will appear at the bottom of an individual order summary page.

Please rest assured that your issue is now resolved

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Initial Complaint
Date:12/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a new MacBook on November 14, 2023, for $3,246.42. However, what was sent was not the MacBook advertised, as it was a completely different color. Having been an Amazon Prime customer for nearly a decade, I expected to have my item returned and refunded no problem. About a week later, the item was returned and I talked to customer support live chat. They said they would issue me a refund within a few business days. Then about 10 calendar days later, I get an email on Dec 8, 2023, from Amazon stating that I must upload a copy of my government ID to get my refund and if I don't I won't be refunded, the case will be closed, and I can't inquire about the case ever again. Ive NEVER heard of this from any retailer and have NEVER had to verify my ID with **********************. This is blatant evasion of privacy and is INCREDIBLY illegal. I refuse to be bullied around by large tech companies who are notorious for leveraging customer data for their own profit.
Business Response
Date: 12/14/2023
****************,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Upon reviewing the complaint details, I see that you are referring to order #***-1735648-6562618 regarding refund for the item returned.
I understand that our concern team requested you to share the ** proof. Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.
For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.

Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************
On checking, I see that you've submitted proof, it will take us 3 business days to determine an outcome. You can contact our support team to learn the outcome of the investigation after 3 business days.

Thank you for your understanding and co-operation. Have a great rest of the day!

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*******
Amazon.com
Customer Answer
Date: 12/14/2023

Complaint: 20994426

I am rejecting this response because:

The package was shipped back on November 27, 2023 and arrived at your facility on December 1, 2023.
UPS TRACKING #: 1Z6E55402666940997
Also, I never submitted an ID. I dont know what youre talking about.

Refund Me.

***************************
Initial Complaint
Date:12/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 5 items but only received 4 but was billed for all 5 items. I have tried to remedy this issue via the *************************** since Sunday evening 12/10/23 after receiving my order until this morning. I've been transferred over and over, spent hours on the phone re-explaining my situation and have had the call drop 2-3 times. I still can't get anyone to assist me with my issue. I get the same answer"enter your email then call back" However, I have explained till I'm blue in the face that their website will not let me enter my email. Order info: #***-8637586-2581021; ordered 2 BomBombs @ $19.99 each but received only one of my BonBombs (hot chocolate bombs) but charged for both.
Business Response
Date: 12/14/2023
Hello ******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your complaint and I'm sorry to know that one of "Bombombs Hot Chocolate Bombs" is missing from the Order#***-8637587-2581021 and also about your unpleasant experience when contact customer support.
On checking, I see that you're asked to support incident report. Please understand that, we cant take any action without first receiving the requested Incident Report.
Please reply to the email with your responses to the following questions in English or Spanish from the email address associated with the Amazon account that you used to place this order.

Youre able to send your responses directly in an email or through an attachment such as a PDF or JPG file.

The Incident Report has to be submitted on or before 23-February-2024 to be considered for review. Send one set of responses for each package that was missing an item. If youre missing more than one item from the same package, you only have to send one set of responses. We typically respond in about 1-2 business days.

After you submit your Incident Report, you may be asked to complete additional steps before we can complete our investigation.

Incident Report

1. Order number:_______________

2. Today's date. (MM/DD/YYYY):_______________

3. Delivery date. (MM/DD/YYYY):_______________

4. Package tracking number:_______________

5. Name of the item you didnt receive:_______________.

6. Is it your first Amazon package where a part/item has been missing?_______________

7. If no, how many times it has happened?_______________

Thank you for your cooperation.
Regards,
*******
Amazon.com
Customer Answer
Date: 12/14/2023
*******

I have sent a completed incident report on 2 separate occasions to the address I was provided by Amazon ([email protected]) as a hyperlink in an email. Amazon said they didn't receive them and asked me to go into my Amazon account and add my email address. However I have 40 emails back and forth and hours on the phone with Customer ******************** explaining to them that the Amazon site will not let me save my email to my account.

AGAIN AMAZON IS ASKING ME TO DO WHAT I'VE BEEN TELLING THEM; THEIR SITE WILL NOT ALLOW ME TO ADD MY EMAIL!!!

*****,

I am replying to the email that Amazon sent me this morning and for which they are instructing me to reply to this amazon email address with the completed incident report.

I will be re-sending the first two incident reports to the address Amazon is asking me to use today (and which I used previously to send my incident reports) and will include you on both emails. Amazon again this morning is asking me to send a completed incident report to an address that has not proven to be viable/useful or effective in delivering my incident report.

Incident Report

1. Order number:113-8637587-2581021

2. Today's date: 12/11/2023

3. Delivery date:12/10/2023

4. Package tracking:TBA310357881971

5. Name of the item you didnt receive: 1 of my BomBombs Hot Cholate Boombs

6. Is it your first Amazon package where a part/item has been missing? Yes

7. If no, how many times it has happened? N/A

these are the links they keep sending me that have not been useful/effective in helping me resolve my issue. When coo.unicating via phone, they will again going tell me to add my email and send my incident report before they can help me.

Sent from my **************** Galaxy smartphone

-------- Original message --------
From: ***************************************
Date: 12/14/23 6:40 AM (GMT-05:00)
To: *****************
Subject: A Message from Amazon ****************

Hello from Amazon,

You've written to an address that does not accept incoming direct e-mails, but we have provided links to help answer some common questions.

Where's My Stuff/Order: **************************************************
Cancel Items or Orders: ******************************************************************************************
Problem with an Order: ******************************************************************************
Marketplace Order Problems: ******************************************************************************************
Gift Certificates: ******************************************************************************************
Returns & Refunds: *************************************

You can modify an order that has not shipped or update your address at any time by visiting Your Account: ******************************************.
You can find answers to other questions by searching **************************************** or reach out to us by clicking contact us at the bottom of any Help page.
Thank you for shopping at Amazon.com. We hope to see you again soon.

Customer Answer
Date: 12/14/2023
INCIDENT REPORT INFORMATION for ***********************

1.order #: 113-8637587-2581021
2.today's date: 12/14/2023
3.delivery date: 12/10/2023
4.tracking #: TBA310357881971
5.name of item not received: 1 of 2 BonBombs/Hot chocolate bombs (by Thoughtfulky Gifts) was not received
6. Is this the first Amazon package where your part/item has been missing? Yes
7.if no, how many times it has happened? N/A

Business Response
Date: 12/17/2023
Hello ******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for writing back to us with the incident report. Please contact support team with the report so they can assist you further.
Thank you for your understanding.
Regards,

*******
Amazon.com
*****************************

Customer Answer
Date: 12/18/2023

Complaint: 20994356

I am rejecting this response because: I have sent a completed incident report to the email address that Amazon provided me on numerous occasions and have consistently received an email response with the same request asking me to complete incident report and email it back to them to process.

***********************************************
Initial Complaint
Date:12/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction date 12/06/2023 ORDER # ***-0569950-5621032 Bag purchased was returned to the merchant on 12/07/2023 via *** courier with tracking number 1Z 6E5 540 90 **** **** Refund still has not been processed
Business Response
Date: 12/13/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-0569950-5621032 regarding refund for the item you returned.

Based on return tracking information, the item marked as returned to fulfillment center on Dec 11, 2023.

Refunds are processed within ***** days once we receive your return. Shortly after, you'll receive an e-mail message confirming your refund.

I request you to wait for the refund to be processed automatically as we don't have option to take action.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 12/14/2023

Complaint: 20994340

I am rejecting this response because: no actual refund has been issued within a reasonable time and no indication that it will ever be

Sincerely,

***************
Initial Complaint
Date:12/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered some slippers from Amazon beginning of December. I received them they sent the wrong ones. I returned them on 12/5/23 and have not received a refund. Spoke with rep today 12/12/23 and Amazon is requesting personal information ie social security card and I.D to process my refund.this is a violation of my rights!!!!
Business Response
Date: 12/14/2023
Hello Lupe,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to refund for the item you returned.

I understand that our concern team requested you to share the ** proof. Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.

Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Our team will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

If you wish not to share the requested information, you may continue shopping on Amazon, but you will no longer be eligible for a refund on the order above mentioned order. Also, you will not be able to investigate this order issue further.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
*******
Amazon.com
Customer Answer
Date: 12/14/2023

Complaint: 20994323

I am rejecting this response because:
I would like my complaint addressed by someone in ***************** As previously stated item was returned and received by Amazon so I see no reason to provide identification as it is in violation of my civil rights. Please refund or I will contact my attorney for law suit against ********************
Sincerely,

*******************

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Complaints

Customer Complaints Summary

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