Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon

  4400 12th Street Ext West Columbia, SC 29172-3300

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  Amazon.com

  1150 S Columbia Ave Campbellsvlle, KY 42718-2465

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  Amazon.com

  1245 E Washington Ave Ste 300 Madison, WI 53703-3040

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  Amazon.com

  1516 2nd Ave Seattle, WA 98101-1543

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered computer parts totaling over $1500.00 from Amazon. On December 4th, 2023, my order was marked as delivered, however, it wasn't. I contacted support 2 business days after the supposed delivery date (on amazon's website, it's suggested that you wait 2 days before contacting support) and was told the "items have been stolen, please get a police report". I followed these instructions and opened a police report with my local PD which contained exactly what amazon support requested be added to the report, a day later it was confirmed and the finalized version was send to me via email. I forwarded this to amazon support and a few hours later I was told it is invalid. I called the police station that was in charge of the case and confirmed that in fact, the case was open and valid. I contacted amazon support numerous times after this and even requested my issue be elevated to a supervisor, to which I was met with the same results, regardless of the police report being sent repeatedly. I ended up forwarding the entire email, with the report, that I received from my PD. I was told again "it's invalid" and when I asked what was invalid about the report I was met with "that is confidential". After some research I was able to find out that this is actually a common occurrence with any order over a certain threshold. If your package contains a high value item (or multiple high value items) and is misdelivered or stolen, then support will give you the run around as mentioned above. The only viable solution I've been able to find is to request a charge back through your bank, which will most likely result in your amazon account being terminated. Woohoo! I've been robbed and then, when requesting help from amazon, told in a very polite manner to go f*** myself.

  Business Response

  Date: 12/14/2023

  Hello *******************************,
  
  I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB -I have provided the BBB with a copy of this message.
  
  I've reviewed your email regarding the refund for few computer parts from order #***-9100820-6970636.
  
  Upon reviewing I can see that our team validated your police report and have refunded the parts of the computer from the order, details are below:
  
  1 x Cooler Master MasterBox Q300L Micro-ATX Tower with *************** Dust Filter, Transparent Acrylic Side Panel, Adjustable I/O & Fully Ventilated Airflow, Black (MCB-Q300L-KANN-S00) refunded for $43.25 to your payment method on Tuesday, December 12, 2023 at 1:25 PM (PST).
  
  1 x ARCTIC MX-6 (4 g, incl. 6 MX Cleaner) - Ultimate Performance Thermal Paste for CPU, Consoles, Graphics Cards, laptops, Very high Thermal Conductivity, Long Durability, Non-Conductive, CPU Thermal & 1 x uphere 3-Pack Long Life Computer Case Fan 120mm Cooling Case Fan for Computer Cases Cooling 15LED Blue,15B3-3 refunded for $25.95 to your payment method on Tuesday, December 12, 2023 at 1:24 PM (PST)
  
  1 x Corsair RM1000x (2021) Fully Modular ATX Power Supply - 80 PLUS Gold - Low-Noise Fan - Zero RPM - Black, 1 x CORSAIR VENGEANCE DDR5 RAM 64GB (2x32GB) 5200MHz CL40 ***** XMP iCUE Compatible Computer Memory - Black (CMK64GX5M2B5200C40), 1 x GIGABYTE Z790 AORUS Elite AX (LGA ****/ ***** Z790/ ATX/ DDR5/ Quad M.2/ PCIe 5.0/ USB 3.2 Gen2X2 Type-C/***** **** 6E/ 2.5GbE LAN/Q-Flash Plus/PCIe EZ-Latch/Gaming Motherboard) & 1 x NZXT Kraken 240 - ?RL-KN240-B1 - 240mm AIO CPU Liquid Cooler - Customizable ****" Square LCD Display for Images, Performance Metrics and More - High-Performance Pump - 2 x F120P Fans - Black, these 4 have been refunded for $768.18 to your payment method on Tuesday, December 12, 2023 at 1:22 PM (PST).
  
  A total refund of $837.38 was issued for these items.
  
  I hope this helps! Have a great week ahead!

  Regards,
  ****************

• Initial Complaint

  Date:12/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order date: Nov 24, 2023 Order number 113-6453123-7481039 Order total $931.97 (7 items)return tracking 1Z9E791X9046535986 On December 4th I requested a refund for the following items (pictures attached for your convenience).- Epson RapidReceipt RR-600W Wireless Desktop Color Duplex Receipt and document scanner. Price paid $369.99.-Epson EcoTank ET-**** Wireless All-in-One Cartridge-Free Supertank Printer with Scanner, Copier, Fax, ADF and Ethernet The ************************ ****** ******* Price paid $399.99. On December 12, 2023, I contacted Amazon and inquired on the refund status as the items are marked as delivered. I explained explained my concerns to the supervisor, she confirmed that the returned items are in their possession and stated that although the items have been returned they will hold and not process a refund until I send them a copy of my government ID. I challenged her statement as in the many years Ive been an amazon prime member *** never been asked to submit a valid government ID for any kind of transaction. After a not so friendly exchange between myself and the supervisor she went on to state that this is their policy a they are not allowed to ****** apologize. Additionally, in the email received after the above conversation the representative states, Because we noticed abnormal activity on your account, we need to verify your identity before considering your request for a refund or replacement. We may also request additional information before granting your request. Contradicting the representative this is policy statement. I have reread Amazons return/refund policy and it does not state that a government ID is required for a refund (images attached).Furthermore, items were returned new and in their unopened manufactures box. I feel uncomfortable providing a copy of my government ID and refusing to refund customers while the returned items are in Amazon/merchant possession is an unethical practice.

  Business Response

  Date: 12/14/2023

  Hello,
  
  I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience you've experienced with regards to order 113-6453123-7481039.
  
  After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.
  
  All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
  ************************************************************************************
  
  Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.
  
  Thank you for your patience and understanding in this regard.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,

  *********

  Customer Answer

  Date: 12/14/2023

   
  Complaint: 20997388
  
  I am rejecting this response because:

  1. The company's return and refund policy does not clearly state that a government issued ** is required to return/refund "certain items." Therefore, holding a refund "hostage" while coercing a customer to provide a government issued **  in order to receive their refund while the item is already in the company's possession is an unprofessional, unethical, and even illegal practice.

  2. This is exposing customers to a potential identity theft.

  3. The company did not require me to provide a government ** to make a this particular purchase, did it? 

  4. It is such a coincidence that this "policy change" happened during the holiday season. 

  5. Interesting that the following policy change has been posted as an update:

  "Extended Returns Information: For the 2023 holiday season, most of the items (other than Apple brand products) purchased between November 1 and December 31, 2023 can be returned until January 31, ****. For Apple brand products, items purchased between November 1 and December 31, 2023 can be returned until January 15, ****."

  However, the ** requirement for "certain Items" is not clearly posted anywhere in your return and refund policy.

  Once again I am rejecting your response and want the refund of the almost $900 dollars you are holding hostage. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  track id *************** is an order I paid for from Amazon that was delivered on Dec. 11, 2023. The package has been tampered with; it is open. I have spoken to associates from Amazon 5 times today, including two supervisors included in the five I spoke to. I want the items sent to me in a secured fashion. An image was sent to them of the tampered with package. Amazon does not seem to be willing to address this issue and appear to be stalling. I have the names and times that I spoke to the five amazon employees. included in this group is two supervisors.

  Business Response

  Date: 12/14/2023

  Hello,
  
  I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience you've experienced with regards to order 111-8940760-8818617.
  
  After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.
  
  All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
  ************************************************************************************
  
  Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.
  
  Thank you for your patience and understanding in this regard.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,

  *********

  Customer Answer

  Date: 12/27/2023

  December 27, 2023
  
  Dear **************
  
  In regard to the information that was provided by the company, it is not satisfactory to me because it is really a moot issue.
  
  I did not have to show a government ID to purchase the merchandise on Amazon.com. I opened an account using a cell phone number having followed some directions Amazon had given me some time ago. The phone number was used in lieu of an e-mail account name. Twice while I was trying to get the situation regarding the unsecured package (box) resolved. At least twice, they verified who I was by sending me a text message to the mobile phone number used for this Amazon Account.
  
  The issue is that I ordered some merchandise on Amazon.com. It was shipped in separate boxes. I received one item a day or so ahead of time; however a second box came and it had been tampered with and had an opening in it that was cut or torn in. It was delivered this way. 
  
  I do not wish to keep this box for that reason. I believe that Amazon needs to send a label so that this open box can be returned and that a box that is sealed with the merchandise arrives. If they are unwilling to resend the merchandise, then I am requesting a refund. The box was delivered opened and it is unreasonable for me to be expected to keep it.
  
  The choices on the Amazon website say that the seasonings cannot be returned. I assume that should be the case if the seasonings were delivered in a secure manner--they weren't. 
  
  Since there was no choice that addressed my situation, I tried to get it redressed by calling Amazon and speaking with their representatives, I saw contact numbers to contact shippers, Amazons shipping contact, I did not see. So since I did not see a number to complain about the delivery of the package, I called customer service. After speaking with numerous representatives I did not have a solution. I also wrote and sent a certified letter to an executive of Amazon. It was signed for; however the date that it was signed was not included. I have no response to date.
  
  I need more time to get this issue resolved. The BBB letter that was sent to me asking for a response within 7 days was not delivered to my home until 2:00 p.m. on December 20, 2023, although the letter is dated on December 14 and the envelope that it arrived in was stamped for the date of December 15, 2023.
  
  I would like for this case to remain open/be reopened.
  
  Sincerely,
  
  **********

   

• Initial Complaint

  Date:12/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Appeal for Reactivation of Amazon Seller Account - Khachepa LLC Dear Amazon Seller Performance Team,I am writing to appeal the deactivation of my Amazon seller account (Store Name: Khachepa, in relation to the ***** B01LZAN652 - CeraVe Anti Aging Gel Serum for Face.I received notification of the account suspension due to concerns regarding the authenticity of the aforementioned product. I assure you that it has always been my utmost priority to provide authentic, high-quality products to Amazon customers.To address this issue, I would like to present the following points:Authenticity Confirmation. I procure my inventory solely from authorized suppliers with validated credentials from the respective brand owners. Enclosed with this appeal, I have attached comprehensive documentation, including invoices and agreements, confirming the legitimacy and authenticity of the products I offer.Root Cause Analysis:Following an extensive internal investigation, I strongly believe that the complaints regarding the product's authenticity stem from competitive sellers aiming to undermine my business. I am committed to maintaining the integrity of Amazons marketplace and pledge to take stringent measures to prevent such occurrences in the future.Future Safeguards:Moving forward, I am dedicated to implementing rigorous quality checks, securing merchandise exclusively from verified and authorized suppliers, and continually monitoring my inventory to ensure strict adherence to Amazon's policies.I deeply value the trust and credibility Amazon has established with its customers, and I am fully committed to upholding these standards. I kindly request the reactivation of my seller account, reaffirming my dedication to offering genuine products and contributing positively to the Amazon platform.I sincerely appreciate your time and attention to this matter. Should you require any additional information or documentation, I am readily available to provide further clarification.

  Business Response

  Date: 12/15/2023

  Hello
  
  We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 15 December, 2023.
  
  Sincerely, Amazon.com Seller Performance

• Initial Complaint

  Date:12/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an Item from Amazon , and it was shipped ***** , yet Amazon dose not use ***** any more so my package has been missing for a while and found it was sent thrugh another ** who will not ship it to my home , I am almost 68 years old snd do not time or money to play game with **mpanys who are neglecting to **rrect the issue

  Customer Answer

  Date: 12/12/2023

  Refund, received, please close case.  

• Initial Complaint

  Date:12/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I am urgently seeking your assistance with a critical issue affecting both my buyer and seller accounts on Amazon, linked to the same email. As an Amazon US seller, I take pride in my exceptional track record.However, a recent security breach involving the theft of my phone led to Amazon blocking my buyer account as a precaution. Although I've recovered my phone and its data, I remain locked out of my Amazon accounts. This has grave implications for my business, as a significant portion of my inventory is tied up with Amazon.In my attempts to resolve this, I've provided ample documentation, including my passport and numerous bank statements, to no avail. Amazon's inexplicable and irreversible decision to block my customer account has left me unable to access my seller account, hindering my ability to conduct business and access my earnings.Repeated efforts to engage with Amazon have been met with silence or non-specific rejections. Despite ensuring compliance, the lack of constructive feedback from Amazon makes it impossible to address any unidentified issues.This situation is exacerbated by Amazon's failure to offer a clear rationale for the suspension or a direct communication channel, which feels not only unfair but discriminatory, particularly as a small business owner.The persistent blockage of my account appears to be an error, affecting my customer and business interests. It raises concerns of discrimination and unfair practice.Considering the American Small Business Act's commitment to fair competition (15 U.S.C. 631) and the Civil Rights Act of 1964's stance against discrimination (Title II), Amazon's actions may be in violation of these important statutes.Faced with Amazon's unresponsiveness, I am compelled to seek external help. Your assistance in mediating this matter would be invaluable to rectifying what seems to be an unjust and prejudicial situation.*******************************, CEO Vibe Global USA LLC

  Business Response

  Date: 12/16/2023

  Hello *******************************,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your BBB complaint and I'm sorry to learn you're having trouble accessing your Amazon.com buyer account. I understand that it is also impacting your Seller Account.
  
  I'll escalate this issue to your Accounts Specialist who will call you directly for assistance & security verification in order to recover your account. I request you to please help us with the following -
  
  Preferred Contact Number - 
  
  Best time to call -
  
  Preferred Contact Language  -
  
  We look forward to hearing from you soon.
  
  Regards,
  
  *****
  Amazon.com
  *****************************

• Initial Complaint

  Date:12/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Account Reactivation Appeal: Case ID [Your Case ID]Dear ********************** Seller Performance Team,I am writing to appeal the deactivation of my seller account, Case ID [Your Case ID], due to an item that was not sent to Amazon. I believe this to be a misunderstanding or error, and I am eager to resolve this issue promptly.I acknowledge the importance of maintaining the integrity of the Amazon marketplace and assure you of my commitment to upholding Amazon's policies. However, I believe there might have been a confusion or misinterpretation regarding the item in question. I am certain that this issue can be clarified with the submission of the necessary information.Attached to this appeal, please find the requested documents in the specified formats (.pdf, .jpg, .png, or .gif). These documents attest to the authenticity and legitimacy of the items associated with the complaint. I have taken all measures to ensure that these materials are unaltered and genuine.Furthermore, I want to emphasize that this discrepancy was not intentional, and I am eager to cooperate fully to swiftly resolve this matter. My goal is to continue providing exceptional service to Amazon customers while abiding by all Amazon policies and guidelines.I kindly request your thorough review and consideration in reactivating my seller account so that I may resume my contributions to the Amazon marketplace.Thank you for your attention to this matter. I am available and willing to provide any further information required to expedite the reactivation process.

  Business Response

  Date: 12/14/2023

  Hello,
  
  We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on December 14th, 2023.  
  
  Thank you,
  Amazon.com Seller Performance

• Initial Complaint

  Date:12/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order date:Nov 18, 2023 Order #***-1942993-3622656 Order total: $653.46 (1 item)BIADNBZ Full Over Full Bunk Bed with Twin Size Trundle, Stairs and issues/discrepancies that were encountered with this bunkbed. Overall, we are NOT satisfied with this purchase and are concerned with security/safety of the product. See details below. Thank you. - Incorrect number of hardware or screws, missing one of the M4x15 s**** This is crucial in order to complete installation of trundle slats.- Multiple pieces were either not marked (missing sticker numbers) and/or incorrectly placed sticker numbers to the wrong part. - One sticker was painted over, and another with a different number over the sticker itself, which one is the correct part? These took a lot of time figuring out what would be the next piece to install.- Multiple pieces have cracks.- Unfinished (not deep enough) holes where locking nuts for bolts are supposed to go. I had to drill these holes in order for locking nuts to fully seat.- Manual was printed with inaccurate figure or wood was actually built wrong or "backwards"???. Page 7, step 2, item #9. Figure indicates item 9 with vertical lines inward but holes for locking nuts were actually drilled on the opposite side. Was this even QA'd???- Two drawer rollers were broken (with pieces missing). Missing broken pieces were not even in any of the 3 boxes, meaning it was put to together and packed already broken.- Two drawer rollers seized and do not rotate. - About 25% of slats were not cut squared or were cut uneven resulting in being screwed closest to the edge of side rails and causing breakage or cracks of rails. One slat was too short that hole would not reach the actual rail. These make us doubt integrity and safetiness of how it will hold weight overtime. We are not comfortable letting our kids use this bunk bed. With the time, energy, effort put into this item that has very poor quality, we want a full refund.

  Business Response

  Date: 12/14/2023

  Hello ******* and *****,
  
  I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry to hear about the trouble you've had with Order ID: *******************.
  
  Upon reviewing the details, I see that the item is eligible for a return until January 31, **** (49 days left).
  
  As this is a high-value item at $653.46, we are unable to issue a full refund, without a return, as an exception.
  
  Please contact our **************** team for a prepaid return label, or a free *** pick up, based on your preference.
  
  Once received and processed at our *************** you'll receive a full refund for the order.
  
  Thank you for your understanding.

  Best regards,
  ********
  Amazon.com

• Initial Complaint

  Date:12/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned an item to Amazon. I got an email saying they hadn't received it. I contacted their online chat support, and a representative said they had received it and I had received that email in error. Today, I received another email saying that I had been charged for the item. I again contacted their online support, and the representative said it was an error and I wouldn't be charged. That representative then experienced technical difficulties and I was transferred to another rep. **** rep said I needed to upload a government-issued ID to get a refund. I told them I did not want to do this that it felt like a scam and is a privacy violation. They said I will not be refunded unless I do this.I'm not comfortable submitting my ID to a third-party site in another country. They owe me $27.05.

  Business Response

  Date: 12/23/2023

  Hello ***************************,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  
  I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.
  
  
  Moreover, I understand that you've been asked to submit ID for verification. If so, our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority.
  
  We have policies and security measures in place to ensure that your personal information remains secure.
  
  Once submitted, our team will review and get back to you with an update on refund for the mentioned order.
  
  If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.
  
  
  
  Regards,
  
  *****
  Amazon.com
  *****************************
  
  

• Initial Complaint

  Date:12/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order this item on October 24th, 2023 and returned it on November 13th, 2023. Amazon received the item November 17th and here is December 12th and still no refund. I contacted amazon support today and they are requesting outrageous private information from me in order to be CONSIDERED for a refund. This is absurd considering I returned the item and its been a month with no refund and not even a message from Amazon regarding the delay. I had to contact them myself. If i never checked my account for the refund, who knows if i would have ever even got it. They are asking me for government ID verification and to be quite honest with you, I felt like I was reading a phishing scam email. I did some research on this as i never had this issue with amazon and a lot of people are having the same issue which is quite concerning. I dont want my information out there like that. Please help me resolve this. Thank you!

  Business Response

  Date: 12/23/2023

  Hello ***************************,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.
  
  Moreover, I understand that you've been asked to submit ID for verification. If so, our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority.
  
  We have policies and security measures in place to ensure that your personal information remains secure.
  
  Once submitted, our team will review and get back to you with an update on refund for the mentioned order.
  
  If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.
  
  
  
  Regards,
  
  *****
  Amazon.com
  *****************************